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1 Helpful Vote
Sail Date: October 2011
I say constructive criticism as that is the way I wish people to take it. It is not a moan or whinge as I have heard so many do so in the past - it would appear that some just like to moan for the sake of it and expect everything for ... Read More
I say constructive criticism as that is the way I wish people to take it. It is not a moan or whinge as I have heard so many do so in the past - it would appear that some just like to moan for the sake of it and expect everything for nothing. Yes, I think the QM2 is well in need for her forth coming refit but that did not stop me having a wonderful cruise aboard her earlier this month. Least of all she needs to have that unsightly dent in her rear sponson knocked out. But I have been reliably informed that every square inch of her carpeting is to be ripped up and replaced. This is after extensive repairs have been carried out on the decking. I did notice her decks beneath the carpet were extremely pot holed where the leveling compounds had collapsed and I did note this was probably a health and safety issue. The external decking also is to have a face lift whereby all the sealant between deck-boards will be gouged out and resealed correctly and not left proud of the decking. The 'Lion Pub' is also in for a major re-design, apparently going for the more traditional pub setting of more intimate cubicle/cubbyhole layout. Unfortunately, I didn't hear of any extensive changes to the 'G32' nightclub, which I feel would be advantageous. It just does not have that nightclub atmosphere I have seen on other ships.The cruise itself was lovely, the food was excellent, although I did hear some having a moan. The staff were as cheerful, helpful and as professional as I would expect and have no complaints there. I feel Cunard could go a lot further with the entertainment on board and I found this also the case on the QV last year. I feel as well as the nightclub which is not everyone's cup of tea, they could nominate one of her bars on a daily basis being a late bar. The evening shows should be extended to take into account the second restaurant sitting. And the acts both in the theatre and bars could be a little more varied. Certainly in the theatre we don't all wish to watch singers and dancers. Maybe they could introduce the odd juggling or acrobat show. Solo guitarists also wouldn't go amiss - it seems to be all piano/harpist/string quartet. I also felt the band was not varied enough, mainly Caribbean music which is ok if you are cruising there. And my big disappointment was in the 'G32' the band played too much there and didn't have a regular DJ who who could 'feel' the night revellers and have a repertoire with them. All this said, whilst I found the QV had the edge over QM2 because I feel she is more intimate and elegant. it would not prevent me going on another cruise aboard her. Read Less
1 Helpful Vote
Sail Date: October 2011
Pre-cruise....we booked 2 staterooms in June; one for wife and I; one for mother-in-law (at double occupancy rate!). Unfortunately mother-in-law had to have unplanned cardiac surgery in early September and it became apparent that she could ... Read More
Pre-cruise....we booked 2 staterooms in June; one for wife and I; one for mother-in-law (at double occupancy rate!). Unfortunately mother-in-law had to have unplanned cardiac surgery in early September and it became apparent that she could no longer travel. We asked our travel agent if we could substitute our son and daughter-in-law in the other stateroom. They said no problem, but Cunard refused point blank and also did not refund any of the £1800 we paid for that room.....yet they re-sold it to someone else!! This made us particularly annoyed and far from impressed with Cunard, with whom we've had positive experiences in the past and we are Gold World Club Members. So much for their White Star Service and one of its facets,'.....we never say no, we offer alternatives.....' Embarkation....smooth organisation in the Terminal, yet we were left to our own devices as we boarded the ship. Found our way to stateroom and bumped into our steward Joseph in the corridor, who was most welcoming and then helpful bringing our luggage to the room promptly. Stateroom....spacious, clean and well-maintained. Not unduly noisy, but some extraneous noise from nearby lifts (constant 'ping' as lifts arrived at deck level!)throughout the night. Dining....originally booked first dinner sitting (to suit elderly mother-in-law), but managed to change to our preference of later sitting with assistance from a helpful assistant maitre d'. Most meals taken in Britannia Restaurant; good selection of quality food always; service also very good. Kings Court buffet was visited occasionally, but that area was severely curtailed for several days mid-cruise, due to an outbreak of Norovirus. Afternoon Tea was an elegant treasure in the Queens Room. Room Service was prompt, efficient and free! Destinations / Excursions....ship berthed alongside at each port, so no tendering thankfully, as this can be tedious on QM2 with its large number of passengers. Free courtesy buses provided in all ports where they were needed. Excursions were plentiful, but quite expensive. We 'did our own thing' at all ports as we'd been to all of them previously. Prices....drinks somewhat pricey; $30 for a bottle of 'house' wine, plus their obligatory 15% service charge that is '....added for your convenience....'; more likely for their benefit! Norovirus....we were surprised that there was no sanitisation regime as we boarded in Southampton. There was the usual declaration to sign that you'd not been unwell etc in the preceding few days. I've always viewed these as useless as who is going to say 'yes'? Anyway, a few days into the cruise as we board at one of the ports, the Captain makes a PA announcement before we sail that a significant number of people were reporting to the sick-bay with GI symptoms. An advisory note it then delivered to staterooms later that evening from Cunard's medical adviser detailing the problem and what their intended course of action was. We had to endure about 4 days of intense disinfection of public areas and also lock-down of the buffet counters etc resulting in long queues as waiters had to serve food and drinks individually. The main restaurant tables lost their flowers, cruets and table numbers from then until the end of the cruise too. Can't help wondering if an early personal sanitisation regime might have prevented the outbreak in the first place. A couple of general minor irritations that are disappointing....1-SMOKING - it is a shame that Cunard have not adopted UK legislation on no smoking in closed-in areas. A particular example of this is the G32 Club on Deck 3L which smells throughout like a dirty ashtray whatever time you go in there. 2 -INTERNET - 4 years ago when we were on this ship they had a brilliant system of email and interactive services etc available in each stateroom. Where has it all gone?? Seems that a wifi network is now available in places, but I found signal strengths sporadic; speed poor and cost almost prohibitive! Overall....an enjoyable cruise. One of the great features of the QM2 that never fails to impress is the lack of awareness of sail-away or berthing movement. Many ships we've travelled on vibrate excessively during such manoeuvres, mainly due to the cavalier use of bow thrusters and their old design. Read Less
Sail Date: September 2011
Our only other cruise was 20 years ago so thought it was about time we sailed again. Embarkation - Very well organised as you would need to be with 4000 people to board. From dropping off our bags to having access to the cabin was less ... Read More
Our only other cruise was 20 years ago so thought it was about time we sailed again. Embarkation - Very well organised as you would need to be with 4000 people to board. From dropping off our bags to having access to the cabin was less than 1/2 an hour, good start to the cruise. Cabin - Balcony on deck 7, very happy with it, plenty of storage space and everything we needed (except of course the no iron rule). Cabin Steward - Nikolai was very friendly and helpful and kept the cabin very tidy with towel animals every other night; a nice touch. He always stopped for a chat whenever we saw him and we were very happy with the service. Facilities - Impressed with the many and varied facilities aboard and enjoyed reading the daily 'Compass' newsletter to check on the day's activities. Shows - Really enjoyed the 'Armenian' comedian, (sorry forgot his name), his was the stand-out show, closely followed by the ice-show, impressive with spectacular costumes. The ships Singers and Dancers shows were not to our taste so only saw the 1st one. The other shows were ok but no more than that. Casino - Very nice facility, never too crowded. Evening Dining - We were allocated a table in the Romeo and Juliet dining room and thought the food was very good, well presented and with a good choice, hence we never felt the need to try one of the pay restaurants. We were lucky to have tablemates that we got on with and pleasant professional service which made the whole dining experience enjoyable. Breakfasts - We had room service on all but the last day and a relaxed breakfast suited us as opposed to the more hectic Windjammer. On the few occasions we did uses the Windjammer for lunch we always found a table without too much trouble but picked our times to avoid peak-time. The food was plentiful and we had no complaints. Excursions - We booked an RCCI excursion in every port and they were a mixed bag, particularly enjoyed Madeira and Tenerife but think that Ferrol should be dropped from the itinerary, boring was the best way to describe it. Disembarkation - Even easier that embarkation, simply walked off the boat with our luggage. Most of my comments have been positive but there are always a few areas which can be improved. The Negatives - (Some of these were known before we cruised) Cost of Alcohol - Extortionate Alcohol policy - whereby you can't even buy a bottle of local wine to enjoy on board - unnecessary Ice-Show - Queueing for tickets should be eliminated and reserved through the TV screen. The organisation to get access to the venue was a shambles, this whole process needs a revamp. Bingo - A total rip-off, prices too expensive and prizes inadequate leaving a large profit for RCCI. I read numerous reviews before selecting this cruise so had a very good idea what to expect. We were restricted in timeframes and choose this cruise as we thought there wouldn't be lots of children or teenagers on board. This proved to be the case and apart from the pool area we rarely saw them. The majority of passengers were in the 60+ bracket, as we are, but so many of them must offer warning signs to the NHS as the incidence of obesity was at alarming levels. At first I thought the pool area was a beached whale sanctuary and then thought it must be a maternity facility as so many of the men appeared to be in the third trimester. We look forward to cruising again and would have no issues in cruising on the Independence of the Seas but will try another line next time in order try a different experience. Read Less
Sail Date: September 2011
Our first time on a cruise and all i can say is wow wow wow it is that good. FOOD.the food is probably the best thing about the cruise.from the Windjameer to evening meal to pizza at 3 o clock in the morning it is just first class.Eating ... Read More
Our first time on a cruise and all i can say is wow wow wow it is that good. FOOD.the food is probably the best thing about the cruise.from the Windjameer to evening meal to pizza at 3 o clock in the morning it is just first class.Eating in the main dining room is like eating in the Hilton hotel.The staff cater to all your needs and would be offended if you didn't have a good time or had a meal you didn't like and you didn't tell them so they could rectify it. DRINKS:Me and the wife got two beer and wine packages it worked out around 550 English pounds for them both and we thought that was excellent value for money.any cocktails we just bought extra at a reasonable amount. ENTERTAINMENT:the entertainment is excellent and with the ship being so big you don't feel like you are crammed in just to see a performance.the highlight of the cruise was kev orkian of Britains got talent what a funny funny guy he is and also the main man korey simon in the schooner bar.he is a hidden gem on the boat and we found ourselves in the schooner bar most nights being entertained off him and some nights i would sing Elvis with him and it made our holiday. PORTS OF CALL:Being the canaries the ports of call our nearly all the same but because you can get on and off the ship during the day we just popped off for a couple of hours but really the ships that good you want to be back on and enjoying the what the ship has to offer. we cant wait to go next year you really have to go on the cruise to appreciate how good it is.roll on next September 2 weeks round the med.Awesome holiday thank you rci Read Less
Sail Date: September 2011
Easy check in despite it being busy.Our room was ready when we embarked at 1.30pm. Ship Lovely and clean as was our room. We had a great cabin steward who went over and above his duties --- thank you to Christian! Lovely BIG comfy bed and ... Read More
Easy check in despite it being busy.Our room was ready when we embarked at 1.30pm. Ship Lovely and clean as was our room. We had a great cabin steward who went over and above his duties --- thank you to Christian! Lovely BIG comfy bed and the balcony was the biggest we have ever had.I liked the shower cubicle,no water splashing on the bathroom floor! Not too far from the elevators. Great food with a good choice in Windjammer although occasionally it could have done with being hotter. It did get a bit busy at times although we always manged to find a table - I guess most ships are like that though. Restaurant food was great as well the meat was so tender and yummy puds! We enjoyed all of the ports and the weather was kind to us. Shows --- fantastic as was the Strings ice show. We had to be in the theatre for 8.30pm for the 9.00pm show or we couldn't get a seat! Very popular! Found the outdoor pools a bit cold and the hot tubs the opposite we boiled like lobsters! Enjoyed the indoor pool and hot tubs though. Drinks - yes they are a tad pricey unfortunately. Newspapers can be bought for $3 at the coffee shop in the promenade. We went with trepidation because of the ships size --- but have been won over and have booked again for next year --- same ship. Read Less
Sail Date: September 2011
This was our second cruise to the Canaries on The Ventura. The first was also with P&O on the Azura to the Caribbean. We enjoyed the cruise, but we did prefer the Azura, and while this may have been partly because the destination was ... Read More
This was our second cruise to the Canaries on The Ventura. The first was also with P&O on the Azura to the Caribbean. We enjoyed the cruise, but we did prefer the Azura, and while this may have been partly because the destination was more exciting the first time, there were several other reasons. The ships are broadly similar, but for us the Azura was better. The Ventura had no darts or pool table and the table tennis tables are located under the sliding roof on the top deck, where the floor was slippery and it was very hot and humid there. As a vegetarian, I found the Italian restaurant on the Azura excellent with a variety of vegetarian options. Unfortunately, the alternatives to the main restaurant on The Ventura are extremely poor. We went to the non-buffet one, which did pizza, but were told they could only do Margherita and when it arrived, it compared unfavourably to a cheap supermarket pizza. Alternative options there were not much better. After that experience we stayed in the main restaurant throughout, which was ok, but not much fun if you are vegetarian as you only ever have one option. By the end of the cruise, I was getting pretty fed up with mushrooms! On one occasion, one of the "special" main courses turned out to be vegetarian, but our table staff were unable to tell us this when we asked at the time we ordered. Breakfast, buffet lunch and the poolside pizza were all very good. There was no organised bridge, but there was an organised whist drive. This made no sense as more people wanted to play bridge than whist. We were given some spiel about it being because some ships were trying to be modern and others trying to be traditional that made very little sense. Why not provide both, and why deliberately not provide something there is demand for? Eventually, we persuaded the entertainment officer to allow us to play bridge alongside the whist drive, which we organised ourselves, and eventually they also added it to the daily bulletin. It was a shame they did not advertise it in the first place, as it was no effort on their part to allow us to organise it ourselves. Unfortunately, there was no bridge equipment and initially we were told we couldn't even use the cards because they were needed for the whist drive! Probably it is just luck, but on The Azura we had a very diligent steward, and every time we left our room, when we returned it had been cleaned. This was probably beyond the call of duty, but in contrast on The Ventura, our cabin steward did the minimum possible, and if we had not left the room in the morning when she deemed it was time to clean it, we could return late in the afternoon to find it still had not been cleaned. The staff in the restaurants were all very pleasant, but I would have to say that overall we found the staff on the Azura much better. We wouldn't recommend wandering around Las Palmas on Gran Canaria. There seemed there of much interest. After walking for a couple of hours, we got to the old town, but there really wasn't anything much to see. Not a great destination. Maybe one of the tours would have been more interesting, though they didn't look that appealing. Lisbon and Cadiz were both very nice places to visit, and we also enjoyed Funchal. We just wandered around all of these doing our own thing. A trip around Mount Teide on Tenerife was good, though it was a shame there wasn't time to climb Mount Teide. We were impressed with the efficiency and speed of embarkation and Southampton. We were considerably less impressed with the disembarkation. First, queuing for ages because an escalator to get off the ship had broken. Then the label had come off one of our suitcases, although it had been securely fastened and rather than being placed in an area of unidentified suitcases, it was placed randomly with the suitcases of some other deck we weren't on, so it took over an hour to find. The headliner theatre company we had already seen on the Azura, but still enjoyed. Most of the tribute music groups were not that great. There was a comedian Fogwell Flax we saw twice, who was outstanding. Read Less
Sail Date: April 2011
I was a little nervous beforehand as I didnt know what to expect on our first cruise but need not have worried as everything was fantastic. We parked right next to the terminal at Southampton and the check in process was so quick and easy ... Read More
I was a little nervous beforehand as I didnt know what to expect on our first cruise but need not have worried as everything was fantastic. We parked right next to the terminal at Southampton and the check in process was so quick and easy it puts airports to shame. Within little over an hour we were on board and another hour later we checked into our cabin. The suitcases arrived soon after so we could unpack and start our holiday. We hadnt realised that by taking our cruise over Easter a number of the shops in the Ports of call would be closed but we just enjoyed a short walk around each port. We went with our 11 year old son so we ate informally in the Windjammer cafe. There was always a great choice at all meals although it sometimes got busy at breakfast and lunch. By dressing informally we did feel a little underdressed later in the evening when mixing with people who were dressed up for the formal nights in the main restaurant. The entertainments team were great, expecially James the Cruise Director and his sidekick Jason. Treatments in the Spa proved quite expensive and they did try and sell extra services/products whilst doing the treatment. There were 4300 on board including 1200 children but it never seemed really busy or crowded at any time. Although our son did not join in with the kids clubs there was plenty to do with a varied daily programme. Our stateroom attendant was first class and every evening he laid out an animal made from towels which our son was always keen to rush back after dinner to see what was waiting for us. We were very lucky that for the majority of the cruise we had really good weather and only had one bad day with rough seas. The most offputting thing was that evening they had put sickbags in various locations around the ship so were obviously expecting a problem!! Departure was as easy as arrival with a well planned timescale. We opted to take our own bags off to save leaving them out the night before. We thoroughly enjoyed our first cruise and would certainly do another. I think we were spoilt with RCCL as there was so much to do so any other liner will not seem as good. Read Less
Sail Date: March 2011
Myself (31) and my partner (37) have just returned from an 11 day Canaries and Morocco cruise aboard NCL Jade and felt that I just had to write a review to dispel some of the negative comments which are posted on these sites. I had read so ... Read More
Myself (31) and my partner (37) have just returned from an 11 day Canaries and Morocco cruise aboard NCL Jade and felt that I just had to write a review to dispel some of the negative comments which are posted on these sites. I had read so many that we were beginning to dread our trip. We have cruised before with Celebrity, Royal Caribbean & P&O and until now Royal Caribbean were our favourites and P&O were despicable and we would never ever cruise with them again. I was worried about the freestyle aspect of NCL and thought that maybe it wouldn't be as special as a regular cruise and would be far more informal in terms of customer service provided however need not have worried. We booked the cruise with cruise.co.uk for an amazing price and booked our own flights and an overnight stop in Barcelona the night before. This was an excellent money saver and no hassle of flying early morning or missing the ship, with an added bonus of a whole day in Barcelona to sight see. We reached the cruise terminal by taxi at 12 midday and were on the ship by 12.45pm, we were greeted by efficient and friendly staff checking us in and printing our cruise cards and there were no queues longer than 2 or3 people at a time. Every person was asked to have their hands sanitized before boarding to try and contain any germs aboard and this continued to my satisfaction all cruise, staff members placed in strategic areas giving hands one quick spray is hardly a chore and is for everyone's own good except the odd dirty few who refused. We left our hand luggage in a holding area so were free to roam the ship comfortably and had lunch in the garden cafe buffet which was a bit busy and manic but nothing new for the first day until people settle. Plentiful choice of foods and everyone well catered for. Fruit and salad stations, hot meat Carvery's, pasta as you want it cooked with any sauce etc, breads, soups, cheeses, cold meats and daily specials anything you can think of really. Staff served the food for the 1st couple days just to be sure of no virus outbreaks on board but was back to normal on 3rd morning. Our cabin on deck 11 was ready by 3pm and was compact but as expected, the bathroom was larger than expected however and lovely sized fully enclosed shower and lots shelves. Wardrobe space and dressing tables, drawers etc all ample for a couple. Very clean and cosy with extremely comfortable beds. We ate in Alizar restuarant most nights (which was a "free" restaurant as well as Grand Pacific and the Garden Cafe Buffet) and it's the same as walking into a restaurant at home, wait 2 or 3 mins for a table size of your choice and enjoy. The menu was always varied and had an always available section with prawn cocktail, Caesar salad, 8oz sirloin steak, chicken breast or salmon for those not wanting the daily choice. The remarkable thing was it opened until 10.30pm so never any trouble having a proper meal if you fancied eating late. We mainly ate at 10pm as by the time you eat breakfast and lunch you are always so full !!! We ate in the garden cafe too one evening and this was also very good with so much choice available and always hot and fresh. The speciality restaurants were also very good and were worth splashing out at least once whilst you are on holiday. We were kindly treated to a complimentary meal in Cagney's steak house and the difference could really be seen. The food is brilliant in the free restaurants but was just that little bit more extra special in the extra charge ones. The 16oz T-bone steak and lobster were amazing! For the 1st hour of opening many of the restaurants were 2 for 1 so the price was not too bad at all We found the beer expensive on board with a pint costing $7.38 with all taxes added, be careful of the 8% spanish tax which was added when the ship was in Spanish waters! However cocktails were pretty much always on offer and mainly buy one get one free so two cocktails for $6.40 or happy hour Martinis for $4.95 which is fair. I bought the soda package which allows unlimited pepsi, 7Up, diet sodas etc for $69 for the entire cruise which was very good value. There was a wine package but I didn't pay much attention to the price and we were also given 2 complimentary bottles so we were very happy. We stopped in Casablanca, Agadir, Las Palmas Gran Canarias, Madeira and Malaga, We made our own way to the Hassian II Mosque in Casablanca as there wasn't much else to do but we made our way back to ship after a couple of hours as it wasn't the nicest port. All other ports however were lovely and would not hesitate to return. My partner is from Madeira so that was our favourite day and all our family and friends met us in the Marina and waved us off again that evening. We went on an NCL excursion in Agadir as I was a bit apprehensive about the port however it was actually better than expected and not as scary as made out to be. We went to a typical show area and watched horseman with guns and belly dancing and snake charmers etc which was worth the price for an enjoyable afternoon. The activities on board were very good and varied and we were never ever bored or short of places to go or things to do. The ship is beautiful, not crowded at all and not gaudy as some people make out. It is brightly coloured with a Hawaiian theme but is very tasteful and fun. The pools were always clean and warm and the ship was kept spotless at all times. There were not many children aboard and they were kept well entertained so no problems there for a quiet time. The Captain was always proudly walking up and down and interacted with the passengers and staff very often which was lovely to see. The staff we encountered were all amazing and could not do enough for you, I will be keeping on contact with many of them. It was a pleasure to see such a happy workforce, a stark comparison to the staff on P&O ships. Even the bar staff were always playing little magic tricks or jokes to entertain us. The Shows were all very very good especially Elements and 4Ever which were amazing and not to be missed. We watched every show and was very impressed with the standard of entertainment. The cruise director Karen and her crew were also very friendly and fun. This is a long review but is totally unbiased and honest and we would not hesitate at all to book with NCL again, the freestyle cruising was very nice without having to think what time is dinner? do i need to dress up tonight etc? We dressed up when we wanted to and it didn't matter if some people did or some didn't. It was lovely to eat at any time too. Do not let the reviews put you off, this was by far the best cruise we have been on with RCI Voyager a very close second . Read Less
Sail Date: December 2010
We had been on Calypso last year and knew that Spirit would be as good. The plus for these ships is that every passenger is friendly and ready to talk and at each meal you meet someone different to talk to. The cabin staff are very ... Read More
We had been on Calypso last year and knew that Spirit would be as good. The plus for these ships is that every passenger is friendly and ready to talk and at each meal you meet someone different to talk to. The cabin staff are very friendly (perhaps with a view to a monetary gain at the end of the cruise!!) The shows are terrific and the crews talent contest not to be missed. We were lucky to have Elvis as a waiter and entertainer on that night. He was a star! The one place that should be missed out on this cruise is Agadir - not worth going to do. Everyone we talked to who had been was of the same opinion. Some places could do with a shuttle transfer from docks. A shuttle was available at Lanzarote but Madiera could hae really done with one. Thoroughly recommend Thompson Cruises. I have been on nine Pricess Cruises - which I have enjoyed, but my next one will be on Thompsons. Read Less
Sail Date: December 2010
We booked this cruise as we felt it would be a lovely way to celebrate Christmas. We travel with two severely disabled young adults who are our children and have cruised many times, albeit, not with P & O. I have to state at the ... Read More
We booked this cruise as we felt it would be a lovely way to celebrate Christmas. We travel with two severely disabled young adults who are our children and have cruised many times, albeit, not with P & O. I have to state at the beginning of this review, that it is without a doubt, the worse cruise our family has taken. Firstly, I will highlight the good points. The cabins were good and kept totally clean throughout the cruise by our steward, who spoke little English, but was good at his job. Some of the reception staff were helpful and friendly, but some were not. We were allocated a table in the Peninsular restaurant, and, although we would normally use alternative dining due to my sons dietary needs and disabilities, we had to use the Peninsular as food in the conservatory was so awful! During our cruise, there were a number of Norovirus cases, and apparently, due to this, precautions were obviously taken with regards to stopping self service in the conservatory and Alfresco's. We do feel that if the use of hand gel had been insisted upon earlier in the cruise, this may not have happened. It always amazes us that some people absolutely refuse to use the gel that is there to safeguard them! We feel that if there was one member of staff allocated to making sure this was used, it would save problems in the long run. The food in the conservatory was dire. The choice was extremely limited and the themed dinner buffets made it useless to us as all food in there was spicy. The themes were Indian, Thai, Mexican, Caribbean, Country and Western, with no alternatives. We have never been on a ship where the is so little choice. Also, portion control was practised, which again, we have never had on any ship we have been on. This is the first cruise where 3 of our party has not put on any weight at all. On one occasion, I asked for some Cheddar cheese to accompany crackers in the conservatory. I was given a piece of cheese which was approximately the size of half a cheese triangle. I asked if I could have more and was told that was a portion. We accept that the staff had to serve the food due to the virus on board, but many dozens of people felt that P & O saved an awful lot of money on food during the cruise. We also appreciate that some people are greedy and take food they do not eat. This was not the case, the portions were minute. Alfresco was where we ate our breakfast most days. The staff were good, but again, portion control was practised. My son eats only soft food and so a cheese omelette was the perfect choice. The omelettes were thinner than most crepes and although he has a small appetite, we needed to go back for another omelette for him each day. We were served to one piece of bacon and half a tomato. Scramble eggs were being served by the half spoonful. The Peninsular was good and they tried very hard to cater for my children. I cannot fault them at all. As this was a Christmas cruise, we expected the atmosphere to be festive and the entertainment to match the season. This was absolutely not the case! After the first 3 days, I found myself apologising to my family for taking them away from Christmas. Even the staff were unable to disagree that it seemed Christmas was cancelled. On Christmas Eve, it seemed we may have Christmas after all. Santa arrived on deck accompanied by Christmas music. The choir sang and were really good. Later, the crew sang Carols, and the show, 'Jingle all the way' was very festive. Apart from church services, that's where it ended! Christmas day was a huge anti-climax with very little to do. The only difference to the normal days entertainment was that words were added, ie frosty shuffleboard, Rudolph carpet bowls etc. It was pathetic! Christmas dinner in the Peninsular was good and quite festive. I can truthfully say that I have never heard so many people saying that they couldn't wait to get back to Southampton. I am not just talking about the usual moaners that all ships have, but families and people who had travelled with P & O many times. We spoke to many, many people who felt this way and the staff were apologising for the lack of Christmas. I had people who were horrible to my children, which has never happened on any other cruise. I have never been so glad to leave a ship and return home and will never travel with P & O again. I will also not recommend them to family or friends. We feel we lost our Christmas Read Less

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