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2 Helpful Votes
Sail Date: December 2013
Sailed from Southampton on 21st Dec. for the Canaries. This is the first time we have sailed with P and O,although we have sailed before with their sister company, Princess. Well what can I say, although the ship is in need of updating as ... Read More
Sailed from Southampton on 21st Dec. for the Canaries. This is the first time we have sailed with P and O,although we have sailed before with their sister company, Princess. Well what can I say, although the ship is in need of updating as the decor was a little tired, this did not spoil anything for us at all. We found the staff polite and friendly although sometimes we had to wait for a drink. Our cabin steward Reagan was exceptional, always ready to help and assist us with anything that we asked for. The entertainment on board was good. We used the theatre on most nights as there was always something on that we wished to see. The food was to die for. There were some people on board who were moaning about it but I expect those people usually eat every night at the Ritz. The Captain Neil Turnbull was brilliant, he kept us informed about everything and was often seen about the ship talking to the passengers. What a nice man. The only thing that I didn't like or appreciate where some of the passengers who thought that they were better than anyone else. Sheer snobbery abounds still on P and O and a lot of the older passengers are guilty of this. Some of them are downright rude with no manners (which they usually accuse the youngsters of) To these passengers I would say , this is 2014. Not 1924 the class system on cruises no longer exists. My money is the same colour as yours lose the attitude. Read Less
Sail Date: December 2013
We are just returning from an excellent cruise to Canary Islands on Norwegian Spirit. Everything was wonderful from Embarkation to disambarkation, all employees on the ship try to please you in anyway they can, the tours we took from the ... Read More
We are just returning from an excellent cruise to Canary Islands on Norwegian Spirit. Everything was wonderful from Embarkation to disambarkation, all employees on the ship try to please you in anyway they can, the tours we took from the ship was excellent for Lanzarote (best of Lanzarote) in the way that we visited a lot of things and it was very nice and the meal on the tour was excellent too, but we took a tour a Casablanca (exclusive Casablanca and Rabat) and it was not worthed to pay extra money to be in a small group in the way that we did not visit everything we were supposed to (the guide was upset with some of the questions he was asked...) )the tour was supposed to last approx. 9 hours...we left at 8h15 and we returned at 15h45 (according to the original schedule we were supposed to be back at around 17h15) and the tour on the big bus with more people took the time to visit everything and more...but I told the facts to the shore excursion personnel and they took care of my complaint right away in the sense they give me some money back...I really appreciate the fact they listen to me and take care of the situation... One other thing we appreciate is that we told at the reception personnel that a suitcase was broken by one of the porters (from the bus to the room) and they took the time to repair that suitcase...it was greatly apprciate... All the meals we took on board was excellent (at RAFFLES for breakfast and lunch except for the days we were on excursions and at WINDOWS for dinner) and the waiters and their help gave a really good service....we usually eat at around 5h30 PM and we had a table right away (no waiti) and by the Windows... Al the shows were excellent and we went to all daily shows (3 shows with dancers and singers, 2 shows of magic, 1 show with 2 excellent acrobatic, 1 Broadway show and more)... They have very good music onboard (ship band, 1 other band with 2 singers and they were excellent, 1 trio, duo, 1 pianist, 1 guitarist)....so they have music for everybody and evry taste with those 6 groups... The embarkation and disembarkation was very smooth and fast....(for the disimbarkation, it took only 30 minutes from the time we left our room on the ship to the finish of checkin at the airport....I never experience a disembarkation, transport to the airport by taxi and chek-in for the plane so fast...we left the ship at around 7h00 in the morning))... Read Less
Sail Date: December 2013
We went on the Celebration for Christmas and the New Year and after a fantastic time on the Majesty last year we had high expectations for a great time this year. After promoting the ship as a 'Platinum' ship we were expecting ... Read More
We went on the Celebration for Christmas and the New Year and after a fantastic time on the Majesty last year we had high expectations for a great time this year. After promoting the ship as a 'Platinum' ship we were expecting the standards to be high but they were appauling. The food was cold and repetative and in most cased tasteless. We were constantly bombarded by photographers and there were 4 formal evenings instead of two but we were not informed before the cruise. Several people had not packed for the additional evenings. The set dining was a shambles. There was absolutely no reason for everyone to be at the dining room for 8.15pm on Christmas Day or New Year's Eve. Many people were still waiting for a table after 9.30pm. It also put pressure on the waiting and galley staff. What should have been a special New Year's Eve was a bit of a flop. The entertainment staff at the back of the ship with some poppers was not exactly high end entertainment for New Year's Eve. Many people could not understand why Madeira was not on the itinerary with it's world renown firework display. Probably more cut backs by Thomson. The staff tried their best but service was poor in some areas and on one occasion we walked out of the Horizon bar after waiting 30 minutes for a drink. The coffee shop has a charge even if you are on 'all inclusive' and there are cabins instead of the cinema which make the ship busier.There was a serious lack of space when everyone was on board. The food finished at 1pm although you could order room service at an additonal charge yet again. On the second week my husband contracted Noro Virus and we were confined to our cabin for 48 hours. Many passengers and staff contracted the infection causing more problems with staff shortages. Although staff were seen to be wiping tables and mopping floors we never saw them actually rinse the cloths in hot soapy water and the mops were filthy. The ladies' toilets outside the coffee shop and Horizons bar were a disgrace in the evening. When I reported this to the reception I was told house keeping had been informed but 3 hours later nothing had been done to clean them or unblock the toilets. The waitresses in Hemmingways did try their best and the standard of service delivered by Manny and Jasper in the Meridian restaurant saved out holiday. Apollo our cabin steward worked hard and kept our cabin spotless. We have always had fantastic holidays with Thomson Cruises but if this is the future of their 'Platinum' fleet we will not be chosing them in the future. Read Less
Sail Date: December 2013
My husband and I just returned from our first European trip (from United States). We spent two days in Barcelona before boarding the NCL Spirit. We had a surprising quick check-in process and experiences nothing but superb service and ... Read More
My husband and I just returned from our first European trip (from United States). We spent two days in Barcelona before boarding the NCL Spirit. We had a surprising quick check-in process and experiences nothing but superb service and friendliness of the crew and staff from beginning to end. Our room attendant, Charlie, was fantastic. A wonderful smiling face to see everyday. As other reviews have mentioned, the food was just OK. We had a great food and service at Cagney's, and were happy with that we ordered at Trattoria and as for the complimentary eateries, we found Windows to be the most pleasant. We didn't particularly love the shows as the talent felt like small town community theater, but could tell the performers were really trying to put on a good show. Our first port, Lanzarote, was OK. We just walked around, lacked stores/places to visit outside of excursions. Tenerife was also OK. Unfortunately, this stop was on New Years Day so most of the city was closed. We did take a highlights tour in Casablanca and were extremely disappointed. The whole tour felt like a cattle heard and after we were shuffled through the Mosque, we spent the next 4 hours of the tour wasting time with random stops--- one at a small hotel where we were given a soda, and told we could sit in the lounge for 40 minutes (while 6-8 other tour busses did the same thing). We were dropped at some small store with souvenirs... crammed like sardines with way too many tour busses stopping at the same store. One bathroom for use, no toilet paper. Casablanca was a sad city, very dirty, and the people were not friendly.... very negative experience. We LOVED Málaga. LOVED it. Cannot wait to go back just to visit that city again. Other than the iffy stops, we were overall very happy with our NCL experience. The boat may not have had many bells and whistles and the activities felt a little hit or miss, but the Crew and Staff were phenomenal. There was always SOMETHING to do. Every NCL employee we encountered was upbeat, helpful, and friendly. Will definitely look into future trips with NCL- especially their newer ships.   Read Less
Sail Date: December 2013
This was advertised as a Christmas and New Year Cruise aboard the Marco Polo. We booked this cruise on the basis of our first experience on this ship in September 2012 when we enjoyed the 'Round the Islands Cruise', we could not ... Read More
This was advertised as a Christmas and New Year Cruise aboard the Marco Polo. We booked this cruise on the basis of our first experience on this ship in September 2012 when we enjoyed the 'Round the Islands Cruise', we could not have wished for a more comfortable and enjoyable time with first class service and food. Unfortunately the same cannot be said of this one. Not an enjoyable cruise by any standards. This ship isn't furnished or fitted for very bad weather, furniture is not fixed and in very bad weather, as we experienced, and all furniture in the public areas was flying everywhere, and I do mean flying, and some passengers were seriously injured as well as many minor injuries. In the 'Gym' the majority of the equipment was out of order. Other activities, such as quizzes and other games and activities were good. The service was absolutely disgusting, On our first night, Sunday 22nd December I ordered soup which did not arrive even though I complained. Waiters dress appearance was poor with collars unbuttoned and ties pulled down. long wait to order wine (25 minutes on first night), better after complaining. All food, without exception was poorly presented and just warm with some main courses leaving much to be desired. (Spaghetti in Tomato Sauce was one of the main courses on three occasions, irrespective of what they called it) Service in the 'Captains Club, the main bar, was slow and the waiters appeared not to care less; some were downright rude. When I complained of the service and treatment I was told by one of the management team that 70 percent of the crew was new and had received 5 days training ashore before joining the Marco Polo for this cruise were mostly from Eastern Europe. This was marketed as a 'Christmas and New Year Cruise' No real Christmas celebrations were organised, no Christmas decorations, not even a Happy Christmas banner and virtually no decorations. Not even a decent Christmas dinner in the evening, our table had not been laid and we had to complain that we had not had our main course when they started serving tea and coffee Except for two occasions, the 'Cruise Director' was nowhere to be seen, and when he was seen he was scruffily dressed, not befitting that of a senior representative of Cruise and Maritime Voyages. Our cabin, a Junior Suite, was ok but the furnishings were poor and so was the plumbing. Our Cabin Steward was superb. Entertainment was excellent and very professional. Disembarkation was swift and one of the highlights of the voyage. So many passengers were dissatisfied that a large percentage, including my wife and I, had gratuities removed from our final statement. BAZZER   Read Less
Sail Date: December 2013
We wanted to escape the Xmas madness in the UK and treated ourselves to a Xmas and new year cruise to get some sun. We have had two previous summer cruises so were looking forward to trying a winter one. We had a fantastic time. Staff as ... Read More
We wanted to escape the Xmas madness in the UK and treated ourselves to a Xmas and new year cruise to get some sun. We have had two previous summer cruises so were looking forward to trying a winter one. We had a fantastic time. Staff as always were exceptional, though we agree that service was a little slow at times. Entertainment was extremely high quality and we always found a seat (on popular nights like the formal nights you just have to get there in good time). Food was varied, tasty and always hot. We had an inside cabin which we thought was bigger than others we have had. The Horizon bar was lovely to get away from the busier areas of the ship and enjoy lovely views. There were a lot of people complaining and moaning constantly throughout the cruise and most of the time we could see no genuine reason for it - I guess some people like to moan! My teenagers were shocked by it - and that's saying something! Sunshine on most days and a comfortable 'home' to come back to - what more could we want? Read Less
Sail Date: December 2012
We have cruised for the passed 5 Christmasses so when P&O Azura was cruising to the Canaries on 15th Dec for 12 nights we thought we would book the cruise. Embarkation at Southampton went very smoothly and preference was made for ... Read More
We have cruised for the passed 5 Christmasses so when P&O Azura was cruising to the Canaries on 15th Dec for 12 nights we thought we would book the cruise. Embarkation at Southampton went very smoothly and preference was made for scooter and wheelchair users. The balcony cabin was a good size, big enough for the scooter but the balcony, although large, was very dark due to the top being covered by the deck above. Very little daylight. The cabin steward, Rony, was excellent and tried his best to find me a stool for the shower to no avail. Being disabled it is hard for me to stand in theses small showers. Having had Neurovirus on board on the previous sailing the use of hand wash was enforced during the first few days but seemed to rely on passengers to do it voluntary with no supervision after that. Resultently it reappeared during the cruise. The food and service was excellent up to Xmas Eve but seemed to fall apart after that. Fortunately we elected to dine in the Sindu restaurant on Xmas Day and had a marvellious meal. The passengers who used the dining rooms were not as fortunate. Poor service and shortages in the various courses. The atmosphere on Xmas Day was like a morgue. Other than a show for the children on board and the officers putting on a bit of a panto in the theatre for an hour there was no further evidence of Xmas spirit. We expected Carol singers to circulate around the ship. No such luck. In the Atrium they were giving a Samba lesson for half an hour after lunch. That was it. The waiting staff, in the dining rooms and cafes and bars took all the time to crack a smile. The entertainment, on the whole, was good. Only one bad comedian spoilt it. Disembarkation was smooth enough. Last time with P&O I'm afraid. Read Less
1 Helpful Vote
Sail Date: December 2012
The start of the holiday was via Eavesway transfer, big mistake; the coach was the type used for school runs, the toilet did not function and it was like a day out from the chest hospital with lots of people coughing very flemmy coughs ... Read More
The start of the holiday was via Eavesway transfer, big mistake; the coach was the type used for school runs, the toilet did not function and it was like a day out from the chest hospital with lots of people coughing very flemmy coughs turning you sick. Just wondered how many declared them at the terminal? Embarkation went very well as we had priority but others had to wait around 3 hours. the cabin was ready when we arrived and our luggage was ready. Using the balcony was a nightmare as we had chain smokers either side, nothing we can do about it but it must be coming to an end soon now that it has been banned on celebrity. Entertainment on the whole was good except on Christmas day when it was just the entertainers singing Christmas songs that had more whiskers on than Father Christmas. Not a lot of atmosphere for Christmas, there were the usual trees and gingerbread houses but it just lacked "Christmas". Food and service started good in the "Orient" restaurant, until Christmas eve when the waiters just gave up. We were left sitting with our dirty dinner plates in front of us one and a half hours after we sat down. The head waiter had the cheek to ask if our meal was OK, when I told him the service was unacceptable; instead of moving the plates he just walked away. So we got up and left and completed our meal in the buffet (more about that later). Later that evening I bumped into the H/W in the corridor, he asked why we had left, when I told him he blamed the kitchen staff. When I told him that everyone around us had been served and gone after being fed by the same kitchen he had no answer. The next day I asked to see the manager, again he tried to blame the kitchen. He told me he would make it "special" for Christmas day but I told him I did not want it to be false and that the H/W should have made the previous night work effectively. We chose not to dine there for the rest of the cruise as it would have been a bad atmosphere with the waiters. I feel the service has gone down hill with the waiting staff since auto tipping, they just don't need to work for it. Back to the buffet, only limited serving areas were open and for a full ship this did cause some overcrowding around the food. The food was very samey if you don't like curry at lunch then hard luck. late night food consisted of pasties made from whatever meat was left over from dinner. Finding a seat never seemed a problem but a lot of inconsiderate people taking up a table of four sitting on the outside or diagonal to deter anyone sharing, if you did ask to share they made some strange grunting noises or said they were waiting for someone but they never seemed to turn up. Cabin lad did his job well and deserved his tips, not much more to be said that's his job. We sat with two ladies in a bar on the first day who told us they had been up all night with the runs, now we know how it gets on board, ships don't make it people bring it on. We left them quite quickly. P & O still owe us money for trips we booked on the new cruise personaliser that went wrong, still waiting for them reimburse us. Had a run in with the "Loyalty Manager" who does not know even the simplest detail about loyalty benefits. Because he couldn't get his way he said he would have us thrown off, bearing in mind we were returning via the Bay of Biscay with the next stop Southampton I am not sure if he intended to set us adrift or walk the plank. Definitely last chance and last time with P&O. Read Less
Sail Date: December 2012
Just returned from a New Years cruise from Southampton to the Canaries. The Highlights were Madeira for New Year, where there was a fantastic atmosphere during the day and then the firework display which was absolutely fantastic. If you ... Read More
Just returned from a New Years cruise from Southampton to the Canaries. The Highlights were Madeira for New Year, where there was a fantastic atmosphere during the day and then the firework display which was absolutely fantastic. If you get the chance to go there for New Year - go. Sindhu speciality restaurant was extremely good. Lovely attentive service, spacious and the food was easily of Michelin starred quality. Undoubtedly the best Indian food I have ever eaten! Now the downside- This ship despite being relatively modern is showing signs of wear. The design of the ship also made it act rather unusually in rough weather, with a lot of sideways vibration and some huge occasional bangs where it 'slapped' the water after coming through a wave (but this was a force 11....) In the main dining restaurant the food, whilst having the odd gem, was repetitive and predictable. Fish and chips and roast beef, no matter how described and presented are still exactly what they are. Having said this the food was of a fairly good standard and well presented. The same with buffet lunches - Little variation, especially in the cold section. The entertainment was the worst aspect. Why they have all these short shows, repeated in the same venue, in various bars around the ship is beyond me. You end up watching a 45 minute show then walking to the next bar for the next show. You therefore tend to spend a considerable amount of the evening walking to venues and trying to find a seat(a suggestion would be to move the entertainers around and not the passengers! - They may even sell more drinks that way...) The entertainment tended to be totally outdated (loads of quizzes, bingo and karaoke every day)and geared to 'middle of the road' pensioners. The headlining guest celebrity was Tom O'Conner (need I say more!) The dance lessons were held in the Atrium (so overlooked by everyone) but as this is a relatively small area this soon became congested, with couples repeatedly treading on each other's feet and barging into each other (why not hold the dance classes in one of the bars with a reasonable size dance floor?). Another gripe was that children were allowed in all the bars unsupervised even late at night (we had a couple of kids sitting in the Casino area of Brodie's well after midnight on a black tie night, they literally sitting at the bar, playing around. This bar was immediately adjacent to the Roulette table). The staff tended to be cold and distant and too eager to take orders and clear plates as fast as they possibly could (I suspect that the bar staff were on a targeted bonus scheme given the way they acted). There were notable exceptions to this but these particular people stood out a mile and were few and far between. Read Less
1 Helpful Vote
Sail Date: December 2012
We anticipated this Cruise with some trepidation, it being our first cruise with P & O, having only cruised with Celebrity and RCI before and read some derogatory remarks on Cruise Critic. We were very pleasantly surprised. ... Read More
We anticipated this Cruise with some trepidation, it being our first cruise with P & O, having only cruised with Celebrity and RCI before and read some derogatory remarks on Cruise Critic. We were very pleasantly surprised. Embarkation was very smooth, even though there was a fair delay due to passengers being unable to board at one stage due to the weather! Our cabin was ready as soon as we boarded and was far better than anything we had experienced before with many nice touches including champagne! Our Steward, Ajmal, was a real joy and anticipated our every need. We really could not fault the service on the ship despite previous remarks - perhaps we were just lucky! Even the extremely rough crossing did not mar our holiday - although we were surprised at the amount of movement and noise experienced. We dined in the Peninsular restaurant on 2nd sitting with a table for 8,two of our table mates were really nice guys, if it hadn't been for them we would have certainly asked to move, as the remaining 4 were stuffy, awkward & boring!We escaped as often as possible and tried alternative dining - Sindhu was fantastic and has totally spoilt us for our local Indian! The Italian was good but l7 was fully booked - our favourite for atmosphere was The Glass House. The shows were mixed, Headliners were good but new acts need to be introduced - Tom O'Conor was a waste of time. Always difficult to find a seat. The New Year's Eve fireworks in Madeira were amazing and made the cruise as we felt that there were far too many sea days and that another couple of ports could have easily been fitted in - 3 sea days was just too much. We found the drinks to be on the weak side and the Casino was a joke! All in all the pros outweighed the cons, we had no complaints and wouldn't hesitate to cruise with P & O again. Read Less

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