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63 Canary Islands Holiday Cruise Reviews

We wanted to escape the Xmas madness in the UK and treated ourselves to a Xmas and new year cruise to get some sun. We have had two previous summer cruises so were looking forward to trying a winter one. We had a fantastic time. Staff as ... Read More
We wanted to escape the Xmas madness in the UK and treated ourselves to a Xmas and new year cruise to get some sun. We have had two previous summer cruises so were looking forward to trying a winter one. We had a fantastic time. Staff as always were exceptional, though we agree that service was a little slow at times. Entertainment was extremely high quality and we always found a seat (on popular nights like the formal nights you just have to get there in good time). Food was varied, tasty and always hot. We had an inside cabin which we thought was bigger than others we have had. The Horizon bar was lovely to get away from the busier areas of the ship and enjoy lovely views. There were a lot of people complaining and moaning constantly throughout the cruise and most of the time we could see no genuine reason for it - I guess some people like to moan! My teenagers were shocked by it - and that's saying something! Sunshine on most days and a comfortable 'home' to come back to - what more could we want? Read Less
Sail Date December 2013
We have cruised for the passed 5 Christmasses so when P&O Azura was cruising to the Canaries on 15th Dec for 12 nights we thought we would book the cruise. Embarkation at Southampton went very smoothly and preference was made for ... Read More
We have cruised for the passed 5 Christmasses so when P&O Azura was cruising to the Canaries on 15th Dec for 12 nights we thought we would book the cruise. Embarkation at Southampton went very smoothly and preference was made for scooter and wheelchair users. The balcony cabin was a good size, big enough for the scooter but the balcony, although large, was very dark due to the top being covered by the deck above. Very little daylight. The cabin steward, Rony, was excellent and tried his best to find me a stool for the shower to no avail. Being disabled it is hard for me to stand in theses small showers. Having had Neurovirus on board on the previous sailing the use of hand wash was enforced during the first few days but seemed to rely on passengers to do it voluntary with no supervision after that. Resultently it reappeared during the cruise. The food and service was excellent up to Xmas Eve but seemed to fall apart after that. Fortunately we elected to dine in the Sindu restaurant on Xmas Day and had a marvellious meal. The passengers who used the dining rooms were not as fortunate. Poor service and shortages in the various courses. The atmosphere on Xmas Day was like a morgue. Other than a show for the children on board and the officers putting on a bit of a panto in the theatre for an hour there was no further evidence of Xmas spirit. We expected Carol singers to circulate around the ship. No such luck. In the Atrium they were giving a Samba lesson for half an hour after lunch. That was it. The waiting staff, in the dining rooms and cafes and bars took all the time to crack a smile. The entertainment, on the whole, was good. Only one bad comedian spoilt it. Disembarkation was smooth enough. Last time with P&O I'm afraid. Read Less
Sail Date December 2012
The start of the holiday was via Eavesway transfer, big mistake; the coach was the type used for school runs, the toilet did not function and it was like a day out from the chest hospital with lots of people coughing very flemmy coughs ... Read More
The start of the holiday was via Eavesway transfer, big mistake; the coach was the type used for school runs, the toilet did not function and it was like a day out from the chest hospital with lots of people coughing very flemmy coughs turning you sick. Just wondered how many declared them at the terminal? Embarkation went very well as we had priority but others had to wait around 3 hours. the cabin was ready when we arrived and our luggage was ready. Using the balcony was a nightmare as we had chain smokers either side, nothing we can do about it but it must be coming to an end soon now that it has been banned on celebrity. Entertainment on the whole was good except on Christmas day when it was just the entertainers singing Christmas songs that had more whiskers on than Father Christmas. Not a lot of atmosphere for Christmas, there were the usual trees and gingerbread houses but it just lacked "Christmas". Food and service started good in the "Orient" restaurant, until Christmas eve when the waiters just gave up. We were left sitting with our dirty dinner plates in front of us one and a half hours after we sat down. The head waiter had the cheek to ask if our meal was OK, when I told him the service was unacceptable; instead of moving the plates he just walked away. So we got up and left and completed our meal in the buffet (more about that later). Later that evening I bumped into the H/W in the corridor, he asked why we had left, when I told him he blamed the kitchen staff. When I told him that everyone around us had been served and gone after being fed by the same kitchen he had no answer. The next day I asked to see the manager, again he tried to blame the kitchen. He told me he would make it "special" for Christmas day but I told him I did not want it to be false and that the H/W should have made the previous night work effectively. We chose not to dine there for the rest of the cruise as it would have been a bad atmosphere with the waiters. I feel the service has gone down hill with the waiting staff since auto tipping, they just don't need to work for it. Back to the buffet, only limited serving areas were open and for a full ship this did cause some overcrowding around the food. The food was very samey if you don't like curry at lunch then hard luck. late night food consisted of pasties made from whatever meat was left over from dinner. Finding a seat never seemed a problem but a lot of inconsiderate people taking up a table of four sitting on the outside or diagonal to deter anyone sharing, if you did ask to share they made some strange grunting noises or said they were waiting for someone but they never seemed to turn up. Cabin lad did his job well and deserved his tips, not much more to be said that's his job. We sat with two ladies in a bar on the first day who told us they had been up all night with the runs, now we know how it gets on board, ships don't make it people bring it on. We left them quite quickly. P & O still owe us money for trips we booked on the new cruise personaliser that went wrong, still waiting for them reimburse us. Had a run in with the "Loyalty Manager" who does not know even the simplest detail about loyalty benefits. Because he couldn't get his way he said he would have us thrown off, bearing in mind we were returning via the Bay of Biscay with the next stop Southampton I am not sure if he intended to set us adrift or walk the plank. Definitely last chance and last time with P&O. Read Less
Sail Date December 2012
Just returned from a New Years cruise from Southampton to the Canaries. The Highlights were Madeira for New Year, where there was a fantastic atmosphere during the day and then the firework display which was absolutely fantastic. If you ... Read More
Just returned from a New Years cruise from Southampton to the Canaries. The Highlights were Madeira for New Year, where there was a fantastic atmosphere during the day and then the firework display which was absolutely fantastic. If you get the chance to go there for New Year - go. Sindhu speciality restaurant was extremely good. Lovely attentive service, spacious and the food was easily of Michelin starred quality. Undoubtedly the best Indian food I have ever eaten! Now the downside- This ship despite being relatively modern is showing signs of wear. The design of the ship also made it act rather unusually in rough weather, with a lot of sideways vibration and some huge occasional bangs where it 'slapped' the water after coming through a wave (but this was a force 11....) In the main dining restaurant the food, whilst having the odd gem, was repetitive and predictable. Fish and chips and roast beef, no matter how described and presented are still exactly what they are. Having said this the food was of a fairly good standard and well presented. The same with buffet lunches - Little variation, especially in the cold section. The entertainment was the worst aspect. Why they have all these short shows, repeated in the same venue, in various bars around the ship is beyond me. You end up watching a 45 minute show then walking to the next bar for the next show. You therefore tend to spend a considerable amount of the evening walking to venues and trying to find a seat(a suggestion would be to move the entertainers around and not the passengers! - They may even sell more drinks that way...) The entertainment tended to be totally outdated (loads of quizzes, bingo and karaoke every day)and geared to 'middle of the road' pensioners. The headlining guest celebrity was Tom O'Conner (need I say more!) The dance lessons were held in the Atrium (so overlooked by everyone) but as this is a relatively small area this soon became congested, with couples repeatedly treading on each other's feet and barging into each other (why not hold the dance classes in one of the bars with a reasonable size dance floor?). Another gripe was that children were allowed in all the bars unsupervised even late at night (we had a couple of kids sitting in the Casino area of Brodie's well after midnight on a black tie night, they literally sitting at the bar, playing around. This bar was immediately adjacent to the Roulette table). The staff tended to be cold and distant and too eager to take orders and clear plates as fast as they possibly could (I suspect that the bar staff were on a targeted bonus scheme given the way they acted). There were notable exceptions to this but these particular people stood out a mile and were few and far between. Read Less
Sail Date December 2012
We anticipated this Cruise with some trepidation, it being our first cruise with P & O, having only cruised with Celebrity and RCI before and read some derogatory remarks on Cruise Critic. We were very pleasantly surprised. ... Read More
We anticipated this Cruise with some trepidation, it being our first cruise with P & O, having only cruised with Celebrity and RCI before and read some derogatory remarks on Cruise Critic. We were very pleasantly surprised. Embarkation was very smooth, even though there was a fair delay due to passengers being unable to board at one stage due to the weather! Our cabin was ready as soon as we boarded and was far better than anything we had experienced before with many nice touches including champagne! Our Steward, Ajmal, was a real joy and anticipated our every need. We really could not fault the service on the ship despite previous remarks - perhaps we were just lucky! Even the extremely rough crossing did not mar our holiday - although we were surprised at the amount of movement and noise experienced. We dined in the Peninsular restaurant on 2nd sitting with a table for 8,two of our table mates were really nice guys, if it hadn't been for them we would have certainly asked to move, as the remaining 4 were stuffy, awkward & boring!We escaped as often as possible and tried alternative dining - Sindhu was fantastic and has totally spoilt us for our local Indian! The Italian was good but l7 was fully booked - our favourite for atmosphere was The Glass House. The shows were mixed, Headliners were good but new acts need to be introduced - Tom O'Conor was a waste of time. Always difficult to find a seat. The New Year's Eve fireworks in Madeira were amazing and made the cruise as we felt that there were far too many sea days and that another couple of ports could have easily been fitted in - 3 sea days was just too much. We found the drinks to be on the weak side and the Casino was a joke! All in all the pros outweighed the cons, we had no complaints and wouldn't hesitate to cruise with P & O again. Read Less
Sail Date December 2012
Boarded at Portsmouth in no time and luggage already at cabin.Cabins have been refurbed and it was sufficient for our needs and conveniently positioned near the spa.and lifts. Everyone on board seemed to contract the cabin cough, however, ... Read More
Boarded at Portsmouth in no time and luggage already at cabin.Cabins have been refurbed and it was sufficient for our needs and conveniently positioned near the spa.and lifts. Everyone on board seemed to contract the cabin cough, however, it was probably because we are not used to air conditioning. The crossing over was quite rough,but then it was fine for the rest of the time. Beds comfy, food very good indeed and waiters although they have more tables to deal with than on other cruises it went well and the steaks and fish were very nice. My husband contracted winter vomiting or norovirus on New Years day as well as bronchitis. Fred Olsen do NOT CHARGE for norovirus injections tablets etc but they DO charge for ordinary illness, eg bonchitis.The male nurse, in particular was very good indeed to my husband and we had to stay on board until everyone had left when we docked at Portsmouth. The ship was decorated and there were carol services and a Christmas service, which were well attended with the staff all on stage and the audience taking part. It was nice. There were the usual quoits shuffleboard, quizzes, bridge and various arty things as well as lectures if you wanted them. One thing that is needed for European sailing is heaters outside the lido bar on deck 7 (the only place smoking is allowed) it is freezing trying to smoke in a gale in evening dress. The automatic heaters they use in pub smoking places and Thomson cruises have them on Celebration would be nice and civilised. The entertainment was so, so. The dance crew need new costumes and the comedian and singer were ok, but the panto was absolutely awful, made you embarrasses to look at it, and the seating is bad in the theatre which is really a lounge not a theatre. Read Less
Sail Date December 2012
Originally booked on the destiny but transferred to the Majesty when the changed ships. Majesty was clean and the cabin, an outside plus on deck 4, was spacious and, considering we had three adults in it, quite a surprise. Mid-ships, ... Read More
Originally booked on the destiny but transferred to the Majesty when the changed ships. Majesty was clean and the cabin, an outside plus on deck 4, was spacious and, considering we had three adults in it, quite a surprise. Mid-ships, quiet and comfortable with a working loo and air-con! The staffing on Thomson has changed quite a lot. Most of the staff we met, with the exception of those in the bar, were Eastern European and not really that cheerful or as accommodating. It does make a difference, and maybe cultural, but you go on holiday to relax. The food was pretty repetitive but to a good standard and the AI drinks not bad at all. We booked early so got it free - my wife can drink for England (probably Europe on a good day) and got through 105 double Malibu's in a week plus wine, Mojitos, and cleaning fluid - she read the bar tariff before the lifebelt instructions to make sure she could get what she wanted. I still reckon that her liver is a life force of its own. The AI list has shrunk from previous years and the only beer on draft is a lager, but its okay. The day before we got on the ship I had my wallet stolen. No problems getting cash from my bank but no replacement cards. I had to deposit £200 at reception, which was okay, but on the last day I wanted to nip ashore with my son to buy some presents - alarm went off when I handed my card to security and I had to go back to reception to settle my bill (they owed me £100) before I could go ashore. One very unhappy little bunny, who did not appreciate the snigger's from others getting off. Could barely understand the receptionist but got the message that they could have stopped me at the exit and held me while they called the purser? That would have been a better way then? It could just be my shifty look I suppose but I felt that this whole incident was poor customer service especially as my account was in credit and another member of my party, sharing a cabin with me, was still aboard. I know some people will say this isn't their fault etc but you had to be there! Must say that the fireworks in Maderia on New Years Eve were the best I have ever seen - worth the cost of the trip alone! Two formal nights - Captains Cocktail Party was attended by people in shorts and football shirts! Dress code does not, obviously, apply. Would I go with Thomson again? Yes, I probably would but they don't improve and after quite a few cruises with them, they are getting worse - price and the AI makes them look attractive. Read Less
Sail Date December 2012
We have cruised on almost every major cruiseline and heard many derogatory remarks regarding NCL. Last year we cruised on the NCL Jade twice and thoroughly enjoyed the experience. We recently cruised on a B2B on the Spirit over ... Read More
We have cruised on almost every major cruiseline and heard many derogatory remarks regarding NCL. Last year we cruised on the NCL Jade twice and thoroughly enjoyed the experience. We recently cruised on a B2B on the Spirit over Christmas. This is a very special ship - obviously not built to NCL's requirements, which showed in the placement of the Blue Lagoon. However, she has a most attractive Asian decor, with some interesting and unusual artefacts dotted around. The balcony cabin was on the small side, but perfectly functional, clean and pleasant. The staff are truly exceptional - very friendly and service oriented. The food was very good and well presented and we enjoyed the specialty restaurants. The Casino was very hot and smokey - which prevented us spending as much time there as we usually do, which was a pity, as the staff there were very attentive. We really enjoyed this ship - its the perfect size - not too large, but large enough to have all the entertainment facilities we needed. No climbing wall etc., but there was a very nice pool area for small children. The music on board was excellent - varied enough to suit most tastes. The senior officers were very approachable and, except for the Captain, very visible. We can't comment on the ports, as we spent sixteen days on board without getting off once!! We cruise for the ships not the ports. I can thoroughly recommend this ship - perhaps older in style than the new glitzy ships, but very elegant and offering a very enjoyable experience. Read Less
Sail Date December 2012
The ship was okay. Very clean and the staff helpful but I was left with a very poor image of the Company - Cruise and Maritime. Christmas was a big non event. The ship was barely decorated for Xmas. New Year was slightly better but not ... Read More
The ship was okay. Very clean and the staff helpful but I was left with a very poor image of the Company - Cruise and Maritime. Christmas was a big non event. The ship was barely decorated for Xmas. New Year was slightly better but not much. The ship advertises for the 60+ age group but realistically it is aimed at 80+ and all the events on board are aimed at this age group. To say we were disappointed is an understatement. I have not approached the company as I do not want recompense for my trip. I just want others to know what it is really like. The entertainment was average to poor. Imagine on New Year's Eve at 55 years to be given a song sheet from the first World War. A woman in our group nearly cried! I was not the only person feeling like this. I was told that 26 people had left the ship at various destinations on route. Some were ill but I was led to believe that most just could not stand it any longer. I met many people on the cruise and very few had a good word to say about it. Some may argue that I am moaning for the sake of it. No - I still work and work hard for my money and my time out, as does my partner. I have never been on a holiday before and not only wished the days to pass quicker, but did start to feel depressed and would have preferred being at work. If you are looking for a holiday with good food and entertainment, LOOK ELSEWHERE! Read Less
Sail Date December 2012
We have returned from the New Year 2012/3 cruise to the Canaries on the Thompson Majesty. The Majesty is Thomsons newest ship and having been many times on the other ships we were interested to try it out and see if it is better than the ... Read More
We have returned from the New Year 2012/3 cruise to the Canaries on the Thompson Majesty. The Majesty is Thomsons newest ship and having been many times on the other ships we were interested to try it out and see if it is better than the older ships, so when we saw it was in Madeira for new years Eve we jumped at the chance. The Majesty despite being a 'newer' ship is still old and in need of updating and the numerous failed glazing units spoil the appearance and despite being purpose built the design is poor. There does not seem to be a heart or outstanding feature such as atrium or staircase. The ship vibrated really badly when at low speed - which was most of the time at sea - which you could feel and hear particularly in the Jubilee Lounge near the stage area and also in some cabins. Although not a last minute booking all the outside plus cabins on decks 3-4 had gone so we had to take the basic outside cabin which is very small, but not as bad as we feared, just no spare space and have to take it in turns to move around. The cabin only had room for a 50cm wide chest of drawers and a single wardrobe, which was just big enough to accommodate clothes for a 1 week cruise. Although it could be configured as a double this would mean pushing the 2 beds together against the wall and climbing over each other so we left it as twin. The standard size shower room was fine. The safe took up valuable space in the wardrobe and the charge for this is excessive. I think the Plus cabins would be a lot better if you don't want to be so cramped. Our cabin was quiet and we had no problems with air-con, water temperature or blocked/delayed action toilets which plague the other ships but don't know if we were just lucky this time. There are two main restaurants - the Seven Seas and the smaller Four Seasons, both had a buffet and waiter service at breakfast, lunch was waiter or buffet service in Seven Seas only, evening meal was waiter service only, the same menu in both. The standard of food was good, but was not exceptional, generally hot/luke warm (though unfortunately at the gala meals both the lobster and salmon were cold - should have sent them back), what you normally receive at 3 to 4 star hotel. You could upgrade to a steak for £10 or visit the speciality restaurant for £19 for a special meal, but we didn't try it. We used the Four Seasons for evening dinner on most evenings, going early to miss the busy time when guests often had to wait to get a table in both venues. Breakfasts had a good choice, especially if you like a full English. Lunch in 7 Seas was either served or take pot-luck on the buffet as not on menu, but always a good salad and hot meal. The service varied between barely adequate and good depending on table. Other venues for food were the 24 hour Cafe Royal Buffet which changed the menu daily dependant on time of day, with a lunchtime grill serving outside by the pool. The Piazza San Marco Pool Grill open from lunch through afternoon serving freshly made pizza, and burgers, sausages and salads. The main entertainment location is the Jubilee Lounge, not a theatre and no head room for the usual head-dresses and lifts in the dancing, so it is only suitable for cabaret acts and small group entertainments, so not the West End type entertainment which we like on the Thomson ships, though they did manage to stage a very good Moulin Rouge show. The stage is raised but there are a lot of support columns in the lounge to restrict a good view of the dance floor. The band which played before and after each show were quite good. Also UK comedian and a singer twice weekly, and professional dance couple, so there was plenty of entertainment. All the venues air conditioning seems to be set very cold especially here. The Royal Fireworks Lounge had a small stage for band or singers and a small dance floor, this was also used for bingo and the usual quiz and light entertainment shows such as Mr and Mrs etc which are always fun, and a band plays in the evening. There are other musicians performing around the ship. Plenty of bars and good service in the lounges. Drinks are not cheap - the prices steadily rise, but only about what you would expect to pay in a 4* hotel, and no 15% service + tip to pay makes them quite reasonable. The ship was still nicely decorated for Christmas, including some huge gingerbread houses made by the crew. New Years Eve docked in Funchal Madeira with numerous other cruise ships was really nice and never to be forgotten, pleasant for wandering around and the Christmas Markets still in full flow. The ships all played a specially prepared ships horn tune in the evening, but we couldn't make out a tune, maybe onshore away from the ships. The gala meal menu was good (though no Haggis for New Year!), hats and balloons for everyone. The Funchal New Years fireworks are rated amongst the finest in the world, and was about the best I have seen, the atmosphere on the ship was very good with explosions all around and a glass of bubbly provided, and mega part-poppers but despite the great efforts of the entertainments team round the pool the deck party after was a bit subdued with not enough room to dance and celebrate. Most of the Ports in the itinerary were a bit of a walk away but still handy to wander around. The weather was not too hot but dry and was fine for January. Overall: Good points - the Thomson formula that we like - maybe not the best but good atmosphere, good food, good entertainment, all Brits, good price - tips and service included etc. Bad points - the ship just seems to be missing something, no wow-factor - there is no 'heart' or outstanding feature such as atrium or staircase. Basic cabins are VERY small, and no balcony cabins Dining rooms too small for open sitting, indoor buffet area too small for cold or wet days. No room for a decent deck party or deck entertainment area, other ships have a stage and space to dance and to watch activities, no sunbeds round pools, and sunbathing area too small (which is always the case) and very cramped. No theatre, Jubilee lounge has no proper stage and is too small to stage the big shows, and still lots of pillars to restrict view. We enjoyed our New Year cruise and there is a good atmosphere on board, but overall I think the Thomson Majesty ship is the poorest of the Thomson fleet, we would go on her again, but only for a really special itinerary like this one and otherwise would choose to return to the other ships. Read Less
Sail Date December 2012
Embarkation, after a taxi from Barcelona Airport (half the price of NCL bus!), took merely minutes and we were on board before cabins were available - so we took advantage of lunch in Blue Lagoon, a 24/7 cafe. The cabin was beautifully ... Read More
Embarkation, after a taxi from Barcelona Airport (half the price of NCL bus!), took merely minutes and we were on board before cabins were available - so we took advantage of lunch in Blue Lagoon, a 24/7 cafe. The cabin was beautifully clean and well presented. Cabin steward was courteous, friendly and efficient. It was a delight to get reports from the bridge over the PA, and the Finnish captain was friendly and kept us regularly informed (whereas with MSC we never heard from the captain, and feel he may not have sailed with us!) DINING was a delight, and better than we experienced on Jewel or Jade. Using mainly the free dining rooms (Alizar and Grand Pacific) for dinner each evening, service was excellent, menu selection was good, and food was produced quickly, beautifully cooked and well presented! The Brazilian diner was an extra cost restaurant - but was worth the $20 surcharge for the different dining experience! As on other NCL ships, the Garden Cafe buffet was exceptionally good, with great variety, and only modest quantities being on display (to prevent drying out), but topped up continually! Always courteous friendly service ... And an exceptional attention at all times and in all dining rooms to passengers being made to use hand sanitizer! Sincere congratulations to the head chef for his superb food! DRINKS on this ship the bar service was less high pressured than on Gem or Jewel, waiters were around when required and service was great. Sadly, prices were rather high (especially wines at dinner), and whilst adding 15% is tolerable for waiter service, I deeply resented going to the bar to get a dring, and still getting a 15% surcharge for self service! ENTERTAINMENT ... The best of any ship I have been on! Frequently full houses for both shows each evening, and variety, polish and presentation were excellent! Shows ran for at least 45 min. And the star show 'Elements' was a breathtaking tribute to Cirque du Soleil, mixed with magic and live music! Better than brilliant!!! ...and almost 75 mins! ... And the technicians who 'operated' the theatre deserve great credit for their skill and professionalism, changing lavish 'sets' each day ... And never a slip in their presentations! (again, on MSC a lavish theatre seemed to have one amateur operator, and one show was only 12 mins!) On the down side, the shore excursions seemed expensive, but in most ports, busses operated free or for token charges into the towns, and the hop-on hop-off City Tour busses were great for getting round the towns (Funchal, Teneriffe, Lanzarotte and Malaga). Yes, as reported in another review, bags were x-rayed, but NCL seem very security conscious - and I thank them for that! Altogether, FREESTYLE cruising (formality optional and not essential) works well for me! The lack of tipping (daily cabin surcharge) means the staff are friendly and efficient ... Great food, great entertainment, it all made it a great holiday for me! Thanks NCL! Read Less
Sail Date December 2011
We booked this cruise extremely last minute as the cruise we had originally booked on was cancelled a few days before we were due to sail!! Boudicca was sailing in and out of Portsmouth and within easy distance to our home, managed to get ... Read More
We booked this cruise extremely last minute as the cruise we had originally booked on was cancelled a few days before we were due to sail!! Boudicca was sailing in and out of Portsmouth and within easy distance to our home, managed to get a superior cabin (which glad we chose)and one of the stops was Madeira - for the fireworks (something that has been on our must-do list) Embarkation was easy, we did arrive a bit earlier than stated, but found did not have to queue to check-in, although did have to wait about an hour before we were called to embark. Once aboard we went directly to our cabin which was on the Lido deck, and first time ever, our luggage was there :-) We did expect that we would have found some sort of lunch available - even tho it was a bit late for that.A disappointment! But we went to the Secret Garden and had Tea with a roll etc. which we managed to survive till 8.30 (second sitting.) The ship we found was easy to get around, as we were on the Lido deck (7),reception, shops on 5, the Neptune lounge, dining rooms,swimming pool etc. being one below on 6, library, Internet and Lido lounge on 7, Observatory "lounge" which we used a lot on 9. The ship being a "mature" lady we found her similar to a welcoming comfortable friend, like an old English established hotel, with regular clientele - it has apparently been "upgraded" beginning of 2011, not quite sure what, apparently the gym was on deck 4 and now top of the ship!! New carpets, not sure about that, but reserve judgement. We did find her rather "tired" but that is our humble opinion. Our cabin was a very good size (200 sq ft)An extremely comfy mattress, the shower was over the bath, personally would have just preferred a shower cubicle! Our windows looked out to the Promenade, but did have a coating on the windows. The food, we feel, was the best we have had on any holiday - and we have travelled quite extensively. To have Beef of such a wonderful quality in the dining room!!! The was a very good choice for Vegetarians, fish eaters etc. The entertainment was pleasantly acceptable, a very good Jazz sextet, Classical guitarist, Male & female singer, comedian, together with various pianists trios, duos round the ship, together with 7 young dancers/singers who also doubled as "cruise helpers" round the ship. We enjoyed the ports the first being Casablanca and then 5 islands of the Canaries and finally Madeira. We found the port info given was not good enough, yes I know all cruise companies want to sell their tours, but today many more passengers, like to do their own thing. To offer shuttles at ports at £5 per head, when able bodied people can easily walk, is not on. Yes offer the shuttles for those who want them, but.... We only used the shuttle at Casablanca, but then needn't have!! Unfortunately the crossing of the Bay of Biscay upon our return I found a bit too uncomfy, and were grateful for the tablets I had taken - that can happen on any ship! The day before we were due to return, we were advised by the captain that we would be returning to Southampton and not Portsmouth, as the weather was not good and too windy etc. etc For us it was not a problem. All passengers were offered a free 5 min call or Internet access to change arrangements. Those passengers who had left their vehicles in Portsmouth were coached back complimentary. Most of the passengers we chatted to we found only travel Fred Olsen and are a mature age, but still knew how to enjoy themselves. Constructive criticism, no Tea Pots , we don't like Tea poured out of a "Thermos" Even tho we had an enjoyable and restful cruise, not sure we would sail with FO again, maybe just a bit too old fashioned for us. Would definitely recommend the ship for the "food" - great Read Less
Sail Date December 2011
This was our first experience with an American ship.We expected it to be large, but it didn't seem to be when we went to embark. We were forward, and the dining room was aft, so there was always quite a walk there and back,either ... Read More
This was our first experience with an American ship.We expected it to be large, but it didn't seem to be when we went to embark. We were forward, and the dining room was aft, so there was always quite a walk there and back,either along the corridor then up 2 decks, or going up then walking through the pool areas. We had no problems finding a table, and there was a varied choice in the Windjammer for breakfast and lunch.The downside was that there were no trays to carry the food to a table. We chose first sitting and were placed in Romeo and Juliet, on deck 3. On the whole we both said that P&O dinners were better.Independence served a set amount on the plate; if you wanted extra vegetables you have to ask for them.The dining room crew were really great, doing everything possible, and very friendly.There wasn't always much variety in the dishes offered.The evening shows weren't bad, though one "comedy" act was shades of Norman Wisdom/Tommy Cooper,but not really funny. Prices in the bars were very expensive, having 15% added as tips.Quite a lot of people talked about the way the options for tipping were continually advertised.Much was said about pre- paid tips, which took a set amount from each passenger.Vouchers were given to cabin steward and dining room waiters and head waiter at the last night. It was suggested that the amount those crew received was not the whole amount that had been quoted. Some staff said it was important that they were described as "excellent" in the questionnaires, otherwise they might not be taken on again for a future voyage.The whole subject of tipping was controversial. If it is expected, and deducted from the passengers' accounts, then it is not a discretionary amount given as a mark of appreciation for exemplary service; rather it could be construed as a subsidy to the crew's wages. There is a jogging/walking track on deck 12, though the distance of 3 laps making 1 kilometre and 5 laps making a mile doesn't equate.5 miles equals 8kms.Sometimes in the early mornings it was very windy, but the fitness centre has plenty of treadmills to use without a fee, so it was still possible to get some exercise. P&O give more information in their daily programme of events. We didn't find any list of channels for the cabin TV.You had to scroll down to find out what there was. The lifeboat drill wasn't really much use. Some P&O ships had the drill outside with lifebelts and you were shown how to put them on. On the Independence, you went to the designated station, but didn't have to take the lifebelt with you.If you want to look round the galley, you have to pay. There were some events in the Royal Promenade running the length of deck 5,and they were colourful.New Year's Eve was fun.However, with such a large crowd an emergency could have been chaotic.All entrances to public rooms have hand sanitisers. In the lifts the voice is English, but in the toilets, the reminder to wash your hands is American.Under 21s aren't allowed alcohol, and there is a 1.0am curfew for young people. We hope to use P&O again,but aren't too sure about Royal Caribbean, but that is just our opinion. We had done this destination some years ago, so we just explored the ports of Vigo, Lisbon and La Corunna. Lisbon on New year's Day and being a Sunday, nearly everywhere was closed.surprisingly the previous evening's revellry left the streets in a mess, rather like it often is at home.If using a shuttle at the ports expect to pay 10 dollars round trip.La Coruna Spain This was the final port. It was built on an isthmus, and is sheltered. We had a walk round some of the streets. One or two shops were open on a Sunday, but most were cafes and restaurants. There was quite a large marina, and there was a very large square with some imposing buildings. Read Less
Sail Date December 2011
We are a family of 4, 2 adults and 2 girls aged 16 & 12. Embarkation was good we were on board 20 minutes after handing over our luggage. We did speak to others on board who took longer due to several coaches turning up at once. ... Read More
We are a family of 4, 2 adults and 2 girls aged 16 & 12. Embarkation was good we were on board 20 minutes after handing over our luggage. We did speak to others on board who took longer due to several coaches turning up at once. Windjammer food was overall good but breakfast items like bacon, sausages etc were only ever warm and cold after 5/10 minutes on the plate. Several days I opted for a freshly cooked omelette which was always piping hot. Variety at other mealtimes was very good I found the chicken coconut curry especially nice. We used the main dining room most nights where the food was fine but lacked much variety perhaps we expected too much. The staff were nice, friendly great with the girls but not as professional as we had encountered on Adventure and Voyager. Cutlery for different courses had to be asked for a couple of times, we weren't always told what the recommended dishes were and they were unable to answer fairly basic questions about the ports despite being on board for a few months. They announced during the cruise that our dining room staff had won the best in company award for 2011 so we may have just been unlucky or spoiled previously. I opted for the basic beer package which included house wines for $39 per day, it also allows 20% discount on any other drinks purchased so I used it as a way to buy reduced priced drinks for my wife who was in our second cabin. No additional tip is added. Overall it was good value and I will use it again. Our children had soda fountain packages. Room stewards were very good and worked around our erratic timings. The mini bars were emptied on request and fresh ice was supplied every day. The entertainment was good not great apart from the ice show which was very good.We tried mystery theatre and that was good fun. New year Eve was very busy especially on the promenade but was no different from most town centres at this time of year. Countdown had everyone joining in, decked out in the hats, beads and rattles supplied by RCI. Our children loved the Living Room and made many new friends doing all the activities arranged by the staff. Living room staff do a difficult job dealing with teenagers remarkably well. We didn't pay much attention to the Lisbon or Vigo preferring to spend time off ship at the Canaries and Madeira. We did get off at La Curuna for a wonder round. Madeira was our favourite port probably due to tobogganing. The mix of passengers was overwhelmingly British with a sprinkling of American, European and few South Americans. Overall an enjoyable cruise were we met lots of friendly folk including a few from our home town! Read Less
Sail Date December 2011
My husband booked this cruise to celebrate my 65th birthday and we had reservations about cruising with RCI before we booked. We could not fault the ship it was beautiful and our cabin steward one of the best we have encountered. Our ... Read More
My husband booked this cruise to celebrate my 65th birthday and we had reservations about cruising with RCI before we booked. We could not fault the ship it was beautiful and our cabin steward one of the best we have encountered. Our only real complaint was that we had asked for a special menu as I am diabetic and also have raised cholesterol. In spite of asking several times no special menu was forthcoming and I was told by the waiter to choose from the Vitality menu. This rather spoilt the cruise as I wasn't sure what the ingredients were in the dishes. Before we cruised my children tried to arrange a Celebration package for me and early in December rang RCI office in England. The member of staff didn't seem to know much about this and told them to ring again after Xmas. They did and were told it was too late now to arrange anything. Unless you were very keen on quizzing there was very little in the way of daytime entertainment except for some excellent lectures on the Ports of Call. The evening entertainment was a but hit and miss the comedy magician was awful as was one of the comedians and the Productions shows were tedious. Read Less
Sail Date December 2011
Spending Christmas with the Queen of the Iceni ? Don't worry, no time travel required just a delightfully smooth train journey to Portsmouth Harbour where a complimentary shuttle was waiting to whisk us to the sparkling Cruise Ferry ... Read More
Spending Christmas with the Queen of the Iceni ? Don't worry, no time travel required just a delightfully smooth train journey to Portsmouth Harbour where a complimentary shuttle was waiting to whisk us to the sparkling Cruise Ferry Terminal where we first caught a glimpse of our final destination, Fred. Olsen Cruise Lines' M.V. Boudicca. It is so nice to be taken care of. Apart from dragging my over-packed bag off the train to shuttle bus, from there it was taken care of only to reappear in my cabin. After a hassle free check-in I strolled around the light and airy terminal building, met up with my two travelling companions and had a nice 'cuppa' while we waited to board. When our group were called to board there was an orderly rush for the boarding gate. While in the inevitable queue to stride up the gangway it was great to be personally greeted by our Cruise Director, Stein Dyb. It is these little touches that enhance Fred. Olsen's reputation for friendliness. Once onboard and, having been processed, we made our way to our Deck 4 cabins. After fighting my pals for wardrobe space (ladies -- please don't worry, there is plenty of hanging space) we set out to discover the geography of our floating hotel. Boudicca has 9 'public' decks (10 if you count the golf nets and putting green). The Beauty Salon was on our deck but all of us were beyond repair. On Deck 5 -- Main Deck were the shops, reception, tours desk and future cruise sales office. Deck 6 was where all the restaurants were situated together with lounges, the show lounge and swimming pool, Jacuzzis and lap pool. Deck 7 was home to the Internet Cafe (6 units), library, card room, gambling tables and the Lido Lounge. Deck 8 was the Bridge deck and Deck 9 housed the Observatory ( perched above the Bridge and offering a great 180 degree view) and aft (towards the blunt end) was the Marquee 'Fine Weather' Snack Bar and a plunge pool. Not that we crossed its threshold but up on Deck 9 was the Gym. To make the dining facilities feel more cozy the area has been divided into 3 semi-separate areas and also includes an alternative dining restaurant 'The Secret Garden'. The ship was in full festive mode with Christmas trees laden with decorations abounding and holly, bells and baubles glistening everywhere. With the dulcet tones of Christmas songs issuing from every broadcasting orifice how could we not embrace the spirit of Christmas? Our cruise was to take us to Casablanca for a quick visit to Rick's Bar (for our slightly older readers), all the Canary Islands and, to finish off with a flourish, New Year's Eve in Funchal, Madeira where, I have to tell you, the firework display was quite fantastic. Anyone who wonders where the variety show has disappeared to, it has grabbed it's passport and joined the plethora of cruise ships that now sail the many seas. Boudicca is no exception and boasted a good selection of acts to keep the full complement of passengers amused. These include an excellent crooner, Geoff Taylor who brought to life greats like Frank Sinatra, Matt Monroe and Sammy Davis Junior to name a few, Gabor Podhorszki, a classical guitarist who held his audiences in rapture during his afternoon recitals and Rikki Jay, a comedian who built up his act as the cruise progressed until he had the audience in stitches on the last night. Day time fun included reindeer racing, deck quoits, shuffle board, table tennis (in a force 9), putting, carpet bowls and for less excitement but full of interest, port talks, enhancement lecturers and Gillian Slade's Flower and Spice Craft 'classes'. This is definitely the way to spend Christmas and New Year. No washing up, six opportunities a day to eat, interesting ports of call with a nice range of tour options if you want explore beyond the ports and Fred. Olsen's super friendly girls and boys to take care of you. Even your social calendar is filled to capacity with the Captain's Welcome and Farewell cocktail parties, formal nights, Caribbean nights, an international night and, of course, special meals to celebrate Christmas Day and New Year's Eve. Add to that the fun of several sail away deck parties and you get the picture -- a great time was had. My sincere thanks go to Captain Robert Bamburg (It used to be that you felt old when policemen looked young but now, even masters of cruise ships look young) and his crew for a thoroughly enjoyable experience with special mentions for Hotel Manager Clive Ramshaw, Cruise Director Stein Dyb, the Tours Team of Adela & Derrick and finally, our favourite supplier of cocktails in the Observatory, 'Princess' Paula. Don't miss out - to make sure you grab your place on one of this year's Christmas and New Year cruises. Read Less
Sail Date December 2011
I have come to the conclusion that RCI are the most inward looking company I have ever dealt wit, their quest for profit comes above all else. Let me explain: Things went wrong before we even got to the cruise. They more or less insist ... Read More
I have come to the conclusion that RCI are the most inward looking company I have ever dealt wit, their quest for profit comes above all else. Let me explain: Things went wrong before we even got to the cruise. They more or less insist that you log in on line and print off your cruise booklet and order baggage tags. To do this you need a special log in that RCI are supposed to send you 14 days before the cruise. We had to call our travel agent to get the log in as none had come via email, as had been promised. We ordered baggage tags but none came. I phoned a week before the cruise but was told it was too late to reorder. No baggage tags then. We flew to Malaga from Gatwick, upon arrival we went to the coach, which was waiting for us. The RCI rep took our cruise brochure from us, tore out a page and handed the remains back to us. We got on the coach and were swiftly taken to the docks to embark. The queue was huge but there were lots of agents so we got to one pretty quickly. We gave her our cruise booklet but she said she could not check us in because the page torn out by her colleague was missing. When I tried to explain what had happened she was quite rude and abrupt and thrust a form at me to fill in. It had all the information that I had spent some time filling in on line. She then needed my credit card, even though I had already registered that on line. It was now about 13:30, we had been traveling since 3 am, we were hungry and tired, I was not impressed!!! We headed straight for the Windjammer where we had a pretty decent lunch and then made our way to our cabin. The cabin was well laid out with lots of storage but boy was it looking tired. The ship is 10 years old and it really looks it in places. Things like a well rusted waste bin and a filthy toilet seat spoiled the overall effect. Right from the word go everything seemed to be about extracting the maximum amount of money from their guests. We had paid gratuities up front but soon discovered that 15 % got added to everything anyway. Everything on board was at sky high prices, the cost of drinks seemed to put most people off drinking altogether. It really was a rip of culture - 2 examples: Price of massage advertised at from $139 - 2 people went as a couple and ended up with a $510 bill plus a $5 gratuity!!! On the day we went to Lanzarote they were selling 500ml bottles of water for $4.95 then telling people that on land they would be over$6. Utter rubbish - any supermarket will sell you one for under a euro. It's one thing to rip people off but quite another when you start lying to them as well. One thing that really got to me is on the last evening we tried to find somewhere for a reasonably quite drink, all the public areas were full to bursting. We went to the sports bar and asked for a Bacardi and diet Coke only to be told they had no Bacardi. OK says I, just a diet Coke then. They didn't have any of that either. Unbelievable, they go to all that effort to empty your wallet then run out of the basics. Be wary if they offer you freshly squeezed orange juice at breakfast, they will charge you for it, same as they will charge for a "speciality coffee" after dinner. Look, RCI if you are going to charge me - tell me up front, otherwise I will feel like I have been conned. Be very careful of what they sell in the shops too. If you go for a quite drink you will have the peace shattered by somebody shouting sales messages over a pa system, it's like being in a market. They were trying to sell cheap Chinese watch sets at 20 bucks, the same stuff our local market sells at a quarter of that. The other thing you need to be aware of that RCI have not cottoned on to yet is that when you fly these days any toiletries of over 100ml will be confiscated at the airport if they are in you hand baggage. Given that many people may want to freshen up as soon as they are on board I am guessing that many people may carry some bits and pieces on with them. RCI do not put any toiletries in the cabins except for a small bar of soap. I find this astonishing. I have travelled all over the world and stayed in the best and the worst of hotels, B&B's guest houses and cruise ships and this is the first time I have ever gone to my room to find no toiletries. To make matters worse not one shop had any shampoo for sale, we had to buy some in Tenerife. Come on RCI, at least stock the essentials or give "pamper packs" like all the other cruise lines do. The ship has some great areas, the food was pretty good although teh steak on the first nigh was inedible, the mash was always so salty that most people left it and in general it was nowhere near the standards we are used to on P&O or Cunard. We won't be going RCI again, we will be going back to P&O where we will get much better value for money and be with a company that cares as much about teh customer experience as they care about profit. Read Less
Sail Date November 2011
Smooth and well organised embarkation, nice welcome from staff as we entered the ship. The cabin was spacious with ample storage, we had a wardrobe each with space for shoes & suitcases, the cabin was clean & tidy and the beds were ... Read More
Smooth and well organised embarkation, nice welcome from staff as we entered the ship. The cabin was spacious with ample storage, we had a wardrobe each with space for shoes & suitcases, the cabin was clean & tidy and the beds were really comfortable, the cabin steward made up our beds and cleaned the cabin whilst we were at lunch & dinner. The highlight for me was the standard and quality of the food served at all meals, our table waiter (Danzil)was first class friendly & very professional what we really liked was that the staff had time to stop and chat unlike the P&O staff on our last cruise who were surly and too busy to care.The soups served at lunch & dinner were hot extremely tasty and well presented, the meals were good sized portions and were always hot and well presented (unlike the lukewarm effort one gets with P&O). Entertainment wasn't always to our choice but the 3 shows we did choose to watch were excellent, I would say that the majority of passengers went to most of the nightly shows. The weather wasn't always good enough to have a sail away party when leaving ports but the one we did have was great fun and we were even given complimentary rum punch unlike P&O who charge an average of £3.50 per drink. Disembarkation was as smooth as embarkation we were driving out of Dover within 1 hour of getting up and we even had time for breakfast! We will certainly be going with Fred.Olsen again they seem to have everything right, the ships are not the huge liners that one sees these days but for quality of service, food and the right balance of all day entertainment small is definitely beautiful. Read Less
Sail Date November 2011
Only problem with this cruise is the very few but rather outspoken critics - especially if you sit with them at breakfast - best to go to the bistro then you will not be forced to sit with them. Chose this cruise for convenience of ... Read More
Only problem with this cruise is the very few but rather outspoken critics - especially if you sit with them at breakfast - best to go to the bistro then you will not be forced to sit with them. Chose this cruise for convenience of travelling and because we would hate a large impersonal ship with the sort of entertainment that some people seem to long for - X factor it ain't but a talented team provide a variety of shows and Richard (who is multi-talented, charming and ready to improvise entertainment at the drop of a hat if the weather alters the programme) organises the entertainment with imagination and flair. The staff are excellent from the cabin maids to the waiters, never complaining and serving with curtesy and a smile (even when dealing with the odd difficult passenger). How one of the critics can say the boat was dirty is just unbelievable - it is spotless and continually cleaned and tidied throughout the day and how another complains of lack of choice at breakfast: continental breakfast or full English, freshly cooked omelettes, fish, etc. plus a wide selection of fresh fruit, fresh rolls, bread and toast, etc. If you want a large, noisy boat with so many people on it that getting on and off is a nightmare the Marco Polo is not for you. If you want a calm atmosphere, good service and (much as we love our own children) a child free environment then choose this ship. Many people return year after year - we have only been on two cruises with them and are novices compared to most. Horses for courses I would hate a large impersonal ship and wish that those that enjoy such cruises would keep well away from the Marco Polo and leave those of us who appreciate it's charm in peace. The Marco Polo will continue to thrive with the return year after year of people like me. Read Less
Sail Date November 2011
By 12.15am every night the only place with any music playing was from a disc in the disco!All the bars closed down by before midnight or 12.30 in the Casino and the only place to get a drink was in the disco where there were never more ... Read More
By 12.15am every night the only place with any music playing was from a disc in the disco!All the bars closed down by before midnight or 12.30 in the Casino and the only place to get a drink was in the disco where there were never more than a couple of dozen people. And this was a Christmas Cruise!!! After the last performances in the Footlights theatre and Starlights Lounge ended at latest 11.30 the ship died. By midnight every night there were about 20 or so in the Yacht and Compass bar, most of 10 in the casino,and a handful of people dotted around the beautiful Atrium. With no drinks being served, no late night piano being played passengers went off to bed! Mind you the average age was well into the late 60s but even us older ones want a bit of sparkle and a late night chat/entertainment. The Entertainment Team were brilliant and did their best to get some atmosphere going but they were thwarted mainly by the layout of the ship itself. With no large floor area, like a level show lounge or dance floor, it was not physically possible to engage a large enough gathering on one level floor, hence things like carol singing etc took place in the foot of the Atrium with passengers having to stand on different deck levels and on the stairs! The speed of embarkation and disembarkation was very good. Our balcony cabin was by far the smallest we have ever had and the bathroom was crazily small. It was nigh impossible to turn round from the sink to the toilet to the shower or vice-versa. And if you wanted to partly dress in the bathroom, like put on your underwear, then you had to be a contortionist. The decor was fine and the service of the cabin steward was excellent. The food generally was very good. As we have always tended to gear our eating round the shows, we take advantage of the buffet and this was on deck 14 with panoramic views. Whilst the food was very good, the ambiance also good, the two important things to me which let it down was 1.About 50/60% of the various foods/dishes on offer were not labelled and you had to guess what they were . 2...Very many times especially at dinner, the napkins were 1/2 ply cheap and nasty paper ones! Not good.The food in the main dining room was excellent as was the service. However, one evening we ate in the so called Marc Pierre White restaurant which was located on deck 8 in the Cafe Jardin. Lovely ambiance, wonderful quality service. There was a £6.50 supplement to dine there and then another supplement if one wanted the 21 day reared rib eye steak. Well I have had better down my local pub for £6.99, better taste, better cooked and better presented. Such a let down. The entertainment generally was very good. Broken down into: duos, pianists, trios; guest artists and the Headliners Theatre Company. One particular duo was Serendipity who were very talented indeed. With Lyn playing the tenor and alto sax, the flute, the clarinet and can also play piano, guitar and bassoon. She also has a great voice too. Stewart on the keyboard and guitar was brilliant. The pianist were ok but nothing special and were not seen playing very much. Would have been lovely to have some late late night music or even a sing song, especially as this was billed as a Christmas Cruise. The comedians on the first part of the cruise were pretty awful but another Steve Tandy was very good as was Maxime Mazunder who did a Lulu tribute one night and a Dusty Springfield another. A lovely voice . However the group of young guys and girls who were just fantastic were the Headliners Theatre Company. They performed six DIFFERENT shows over the 12 nights, playing three times on those nights. The energy was outstanding and the quality of the two main dancers Darren and ? was superb as were the vocalists. Each show as a knock-out and saved the day as far as the overall cruise was concerned. The Cruise Director Leanne was lovely, so natural, so easy, so friendly and caring too. He Assistant Paul had a beautiful velvet voice when they did their spot one night, with him singing a Michael Buble number...great voice Paul. The overall cleanliness of the ship was very good, but then the cleaners had a clear run from just after midnight!!!! One slightly irritating thing was the slowness of the lifts. Somehow for most of the times we used them they were all either up or all down and a bit like the No.10 bus you wait for, for ages then two or three come along. Now to the weather! Within about 12 hours of leaving Southampton we started to encounter very rough seas which gathered pace for almost 36 hours culminating in a Force 9/10. The ship became deserted with many passengers being frightened to venture out of their cabins for fear of falling. There were casualties and a cabin window blown in. A lot of sickness of course, but fortunately I was not affected and in fact I quite enjoyed the experience as this was the first time in some 20+ cruises when it has not been calm seas. We only took one shore excursion and that was down to Playa de Americas in Tenerife. The other ports of call we did our own thing. P & O are very good with their shuttle buses as they do not charge for this useful service. The prices of drinks was very good compared to those on Royal Caribbean for example. P & O also play down the "gratuities" and have a very relaxed attitude towards tipping again compared to Royal Caribbean which thrust it at you several times in a cruise (One cruise of 10 nights on RCL the reminder about gratuities was mentioned 9 nights in the daily news letters, once by the cruise director and once by the two dining room waiters)...so well down P & O. Overall we enjoyed the cruise, me more than my wife, as I wanted to escape Christmas as much as possible. Read Less
Sail Date November 2011
me and my 3 sisters booked an 11 night cruise to canaries .we all over 50 so looking for a good break and plenty of entertainment . well we were disappointed .on entering the ship we made our way to the windjammer cafe for ... Read More
me and my 3 sisters booked an 11 night cruise to canaries .we all over 50 so looking for a good break and plenty of entertainment . well we were disappointed .on entering the ship we made our way to the windjammer cafe for something to eat it was packed we wondered around for 40 Min's looking for somewhere to sit .it was like a free for all people eating like they had not been fed it was a scramble to get to the food .. the entertainment was so bad on an evening . the ship had 4000 passengers and the theatre housed 1100 . so no luck their getting in. we turned away and managed to get a seat in the piano bar zzzz is all i can say. when we did manage to get a seat in the theatre it was 1 turn only for 1 hour every night . and we managed to pick Mr and Mrs quiz .come on royal caribbean i was watching turns like this in the 70.s then the next night a hypnotist boring ...watching 4 people on a stage pretending to be chickens.. again for 1 hour . we got lucky i night we managed to see 2 comedians wow wee...the price of the drink was very very expensive $8 dollars a pint. hardly anything on during the day no games nothing. except sunbathe but hardly any nice sunny days we did manage to get in the pyramid lounge a few night to watch a rock band . but the same group every night ....then to cap it all my holdall was broken into on the last night when we were told to put out our cases outside the cabin at 11 pm. when i got to luggage pick up i never noticed my bag was tampered with when i got home 4 bottles of new perfume i bought had been stolen my lock was hanging on by a thread take my advice take your luggage off the ship yourself . not an enjoyable holiday very disappointed with the royal caribbean experience .. Read Less
Sail Date October 2011
Embarkation and disembarkation at Southampton port were seamless. Ventura is a huge ship but all its facilities and where they are takes some fathoming out especially when some of the lifts don't go to where you want to go. Our aft ... Read More
Embarkation and disembarkation at Southampton port were seamless. Ventura is a huge ship but all its facilities and where they are takes some fathoming out especially when some of the lifts don't go to where you want to go. Our aft cabin was lovely, except for the broken drawer, and had a large balcony. Tea and coffee making facilities were a boon and very welcome early morning, whilst getting ready for dinner and late at night before retiring. Socorro, our cabin steward, kept everything ship shape except for the broken drawer which attempted to kick me several times. Oh and did I mention the frilled half moon balcony mat which tripped me up a couple of times. I moved it. Not all the service staff had read P & O's 'be friendly to the cruisers' booklet but on average they were fine even if some appeared preoccupied or fed up. Maybe they were thinking of the Caribbean, who wouldn't, the ship's next destination. The food was lovely and varied. However I never got a piece of decent toast or a fried egg to my liking. Must have gone to the Buffet at the wrong time, so my fault both were elusive. We didn't partake of all the entertainment but what we saw was really good. Booked three trips out and all were great. Although I prefer smaller cruise ships, with no broken drawers or frilled mats, I would travel on Ventura again if the itinery was right. Read Less
Sail Date October 2011
INDEPENDENCE OF THE SEAS OCT 9TH- OCT 20TH 2011 This was our first cruise and also our first holiday for over 5 years, so a perfect holiday was well needed. RCI have ticked every box, I cannot complain or give a negative feedback on ... Read More
INDEPENDENCE OF THE SEAS OCT 9TH- OCT 20TH 2011 This was our first cruise and also our first holiday for over 5 years, so a perfect holiday was well needed. RCI have ticked every box, I cannot complain or give a negative feedback on anything. It was PERFECT! I booked this cruise over 18mths ago direct with RCI. I pre-registered online for 2011 before the dates of the cruises were released. In March 2010 RCI phoned and asked if we were still serious about a cruise as they had now got the dates for October 2011. I told them yes and was offered an unbelievable cruise package, which consisted of a suite for the 5 of us, onboard spend, free parking for 2 cars plus other benefits that you get when you book a suite. As the months passed and the cruise date finally arrived we all left for Southampton, directions are easy and the parking a doddle. (Word of advice make sure your luggage labels are attached before you leave and get to Southampton as the porters unload your car as soon as you get through the gates, and don't take suite/dress bags as you have to carry these on. We had put all our evening wear into the specialist bags but ended up having to carry them onboard ourselves as the coat hangers won't go through the scanning machine. This was not really a problem as we boarded at 12.45pm and we were allowed into the suite at 1pm. If we had of boarded earlier which you can, we would of had to of carried them around until 1pm which would of been a pain) Boarding was stress free and very easy, then it hits you just how huge this ship really is. You cannot comprehend the magnitude of the sheer size and how spectacular she looks; she really does give you the WOW factor. We went straight to our deck and waited until 1pm then an announcement was made that all passengers could go to their staterooms. Again we had the WOW factor; the suite was beautiful and very spacious for the 5 of us. We had ordered a fruit, cheese and wine basket to be delivered for the start of the cruise for an incredible £28. The sparkling wine cheese and fruit were delicious. I had also ordered for my husband a Romance Package, which consisted of Sparkling Wine, Breakfast in Bed (or on the balcony), a silver frame for a photo taken on a formal night and pre dinner nibbles this cost £63. I think both of these items were value for money. Our suit cases were delivered, in my opinion quite quickly, the first one arrived within 15 mins of us being in the suite, the last one to arrive, which was mine, arrived an hour and half later. This did not cause us a problem, but when we were walking down the corridor to go to Muster Station, at 4pm some passengers were complaining that they had not yet had their luggage. RCI do inform you that it can sometimes take up to 9pm until you get your luggage and to carry on a small bag with a change of clothes and medication. My son and I had taken out the soda package on line. The queue for the soda package when you boarded was very busy, with fraught parents and kids wanted drinks right away. My advice, do it on line it saves so much hassle and your soda cups will be waiting for you in your stateroom. That way you have more time to explore and find were things are. We also took out the wine package which you can do at the table on the first evening your waiter will sort this out for you. We chose the "My Time" Dining option; we found this really worked for us. We found the food to be wonderful and plenty of choice, my mother in law as food allergies but was catered for without any problems at all. The one thing that was worrying both my husband and I were the beds. I have M.E. and I need a comfortable bed. I don't like staying away from home as I can never get comfortable in any other bed. I have to say the beds were fabulous. There was no need to worry. The bedding was soft and there was a memory foam topper on the mattress. I never had any trouble sleeping. On our first morning we all went to breakfast, you have several choices, Windjammer, Al le carte on deck 4, buffet in the restaurant on deck 3 and then the promenade cafe which serves drinks and freshly baked pastries or room service. Over the cruise we tried all the options, and we found the self service on deck 3 the best option for us. The Windjammer is brilliant and as mountains of choice (more than the restaurant on deck 3) but if you are not a morning person and you don't like crowds stay away, it gets very crowded and can be difficult to find a table. There is less choice on deck 3, but you are shown to a table and juice, tea and coffee are served to you. The first day is a sea day and it can be quite cold and rough on deck in October so make sure you pack a fleece or something warm. The kids on board don't seem to feel the cold and were in and out of the pools for most of the day. I booked myself a manicure as a treat, also this is the first formal night as well. The manicure was very pleasant and the young lady, Natalie, soon put me at ease. I booked to have a massage further into the week which was not a pleasant experience; it was a Swedish massage which is a very deep manipulation of the muscle tissue. I was advised by one of the girls on the desk to have this treatment and it was totally the wrong treatment for me. It was extremely painful. However this did not put me off as I had 2 different treatments which were very relaxing and most enjoyable. Do not book on the internet before you leave, the Spa runs some deals on certain days at a fraction of the cost that's advertised on the webpage. Look out in your cruise Compass leaflet that your cabin attendant leaves for you every evening. Word of warning all the spa treatments have a 15% surcharge and you do get subjected to some hard sell after your treatment. Be polite but firm, and then you don't get pestered after that. Before we booked our cruise we had spoken to several people that had cruised before, and every one of them had advised us that if you don't feel like getting off the ship Don't! Enjoy the ship and its facilities. So with that in mind we had already decided that we would not get off at every port. The first port of call was Vigo which to my surprise was a very nice city. The shops etc are a 5 min walk from the ship, there is a lovely square as you walk through the town and we stopped at a cafe/bistro for a beer. Vigo was very easy to get to and very clean. We did a bit of window shopping then went back onboard. We did not book any trips from the ship for any port of call. Next port was Lisbon. We had already decided not to get off the ship here. Where the ship docks (just under the bridge) it's not a very nice place and there is a 35min transfer into the city from the ship. We enjoyed the sundeck and pools as it was 31c and the ship was very quiet. We later found out that several passengers had been victims of pick-pockets and had several items stolen. So if you do decide to get off the ship, do not take any valuables with you and be extremely careful. Gran Can aria was next on the agenda; we got off the ship here and spent an hour at the beach. There is a beach which you can see from the ship, but we walked for approx 10mins into town and found a much nicer beach. There are sun beds you can hire for a fee, or take a towel with you and lie on the beach. Worth seeing are the sand sculptures they are quite remarkable. Tenerife was next, and on the day we went the local market was on. It's quite a walk so if you are going it alone and not doing the organised trips get a taxi or bus, we regret not doing this. Madeira for me was the highlight of all the ports of call. It's a beautiful place to visit. Again we did not do the organised trips, we paid 6 dollars return for a coach to take you into the town then we got a yellow taxi. What a bargain this trip was. We paid 20euro each to go where the organised trips were going which were $89 each on ship. The taxi driver was very informative and spoke excellent English. The taxi trip lasted approx 3hrs. This was by far the best way to see Madeira. The sledge ride was an extra 15euro each, which when you got to the bottom they had your photo waiting for you which they had taken at the start. To purchase this it was 10euro which if did not want to you did not have to buy. Final destination before Southampton was La Coruna. Easy place to get to shopping centre next port to do your final present buying. This is a nice town with some beautiful old buildings. The organised trips are expensive, and if you don't mind sitting on a hot coach for a few hrs and you like to be shown around, then organised trips are your best option. We went on this cruise to relax and to enjoy the ship and what it had to offer. The ports of call to us were not important. The ship is just a fantastic place to be and to be honest I would of spent all my time onboard. The food is to die for, the crew treat you like royalty, they are always smiling and nothing is too much trouble. Every minute of the day the ship is being cleaned and maintained. Our suite attendant Edwin was so helpful and obliging nothing was too much trouble. Our waiters Leoncia and Alan made our dining experience so enjoyable; to the extent we actually cancelled our booking at Portofino's. We did not attend any shows as we enjoyed the entertainment that was being offered in the Pyramid Lounge and again the staff in there were very attentive. I think value for money you will not beat this cruise, get the soda packages, wine packages etc and you won't go wrong. The duty free shop is cheaper than the ports. Royal Caribbean International have got this format perfect, I don't see how they can perfect it any further. Enjoy your experience. We did, we are hooked and can't wait for the next cruise. Read Less
Sail Date October 2011
Our 3rd cruise with HAL. We booked HH cabin with guaranteed option and were please to be upgraded to cabin 384 in C class. After the first night we were less than happy. This and nearby cabins are below the galley and prone to noise, all ... Read More
Our 3rd cruise with HAL. We booked HH cabin with guaranteed option and were please to be upgraded to cabin 384 in C class. After the first night we were less than happy. This and nearby cabins are below the galley and prone to noise, all night. 384 is below the dishwasher so you hear a big noise as the water comes on to fill then another when the taps go off followed by the dishwasher noise. After many complaints the galley were asked not to use the machine between 11pm and 6am but we then heard the noise of trolleys being pushed around. Probably only a problem for us as light sleepers but worth bearing in mind. We got moved on the 4th day when another cabin became available and were also financially compensated. It was suggested that we should book a specific cabin to avoid this problem in the future but this takes away the potential bonus of going guaranteed. The dining service in the Rotterdam anytime dining was often slow, particularly at the back, taking over 2-hours and causing us to miss the show. When we asked for fast service one night we were seated near the front and finished in 1 hour. The shows were pretty average and the flown in entertainment not as good as we have had before. At two ports of call we were told we could not walk off and must pay $10 for a shuttle bus but in Casablanca it turned out you could easily walk through the port and into the town. Overall the whole cruise did not live up to expectations and we would now rate RCI higher. Read Less
Sail Date October 2011
I suppose that for every family of cruisers there must surely be a cruise that does not come up to par. Independence of the Seas, 20th October to the Canaries was ours. Only our eighth but this was one that we hope will not be repeated in ... Read More
I suppose that for every family of cruisers there must surely be a cruise that does not come up to par. Independence of the Seas, 20th October to the Canaries was ours. Only our eighth but this was one that we hope will not be repeated in the future. We had previously had two very happy times on Navigator, so were looking forward to a repeat performance on the bigger ship. I'll begin at the beginning. Arrival in our own car at Southampton was handled in as efficient manner as one can expect considering the volume of passengers. Check in, following that seemingly endless zig zag queuing system was quick and handled by a very friendly young lady. Once up the gangway we were accosted by what was to be eleven days of having a camera shoved in our faces by the over enthusiastic onboard photo staff. The Windjammer was, even at about 1pm, very busy but seating for five was effortlessly obtained, a feat never to be easily repeated thereafter. Cabins or staterooms as they are naively now called, were spotless, our luggage was already on site and our cabin attendant made himself known and said that if we needed anything at all, to let him know. He was true to his word, a very nice guy. We had picked first sitting for dinner, 6pm, hoping to do a bit of dancing and then go to the 10-30 theatre show. This plan was immediately shot to pieces as, some nights the theatre show was 8-45 and 10-30 and some nights 7pm and 8-45. We asked to change to second sitting and this was happily arranged without problem by the Head Waiter. This presented its own problems for us as the 7pm theatre show interfered with the ladies 'getting ready' time. Why there was a need to constantly change show times is unknown. We did most of the performances though, sometimes not being present quite at the start but what a disappointment they were. Only one dancing and singing show and we had enjoyed several on Navigator, mostly to set themes, you know what I mean. This time, with the exception of Bernie Flint, tears of laughter from us, and 'Kev' a very funny guy from Armenia (really?) and what a brilliant piano player he was. The rest of the performers were fourth rate. A Beatles 'tribute' band, a Scottish woman who screeched her way through her stage time, a guitar group who insisted that we all clapped our way through the act, to drown their appalling playing one assumes, and a juggler, fifty minutes of juggling, or so we were told, we left halfway. One night there was 'Mr & Mrs' and another 'The Quest'. Both were audience participation shows where guests were invited to 'make fools of themselves' basically. All for cheapness? We were told by a staff member that the entertainment was tailored to the type of client on each cruise and the Brits were people who liked to sit and booze. Fellow cruisers we spoke to had done the Carribean on Independence and they said the entertainment was remarkably different. Plenty of dancing and stunning stage shows, so perhaps there is some truth in what we were told. Certainly the few yanks on board this cruise were dissatisfied. A noticeable thing was the profusion of wheelchairs and motor buggies. There is some embarrasement in commenting on these as I know those who are wheelchair bound have as much right to a cruise as I. But there was rather a lot. Perhaps it was that they do not normally find themselves among such a large amount of other beings but they did barge their way through crowded areas at time. Toes were repeatedly run over especially in the lifts. In the theatre they were allowed to 'park' behind the back row of the auditorium apparently with disregard to their numbers. Should there have been an emergency, either they or the rest of us would have been in a panic situation. The Ice Show was something else. Only one show, performed several times to accommodate everybody. Spectacular, Stunning, Amazing, Extravagant we absolutely loved it. But no adherence to the rules. There was a specific request that nobody sat in the aisles, for safety reasons I suppose. So they sat in the aisles and no staff member intervened, yet there were empty seats. Who would believe that smoking is allowed in the Labyrinth disco? Of all places when you are gyrating about, breathing heavier than normal, smoking is in order. Except........that normally there is nobody dancing. The DJ plays what he thinks and not what the punters ask for. But the punters go in......and come out just as quickly because of that and the fug. The food on board was up to the standard we expect, as was the waitress service in the Macbeth Dining room. What an unfortunate name for a dining room, but all were Shakespeare themed. Nothing was too much trouble, if there was anything we disliked after trying, it was replaced with something else of our choice. The pre cruise literature informed us that there would be two formal nights on an eleven night cruise. There was in fact three. That caused some concern in the wardrobe department for sure. Same person organised that, who books the entertainment, I shouldn't wonder. Dress codes are not adhered to however. Scruffy turn out on informal nights, and only marginally tidy on formal nights. We spoke to several people who were upset that formal did not mean formal. As for no shorts and swim wear in the dining areas etc....forget it. Lots of youngsters dressing as they wished to. In Windjammers there was the expected excellent range of choices. Finding seating for five was near impossible. Why do couples always sit at tables for six I wonder? Our solution and well recommended to you dear reader, get up a bit early have breakfast and later lunch in the dining rooms. Much more civilised and refined. Waiter service. You get what you get. No piled high plates but you certainly don't starve. The talks/lectures were mainly aimed at selling us stuff. Jewellery, smellies, no 'bargains', all it seemed at shore prices and go to the spa if you dare. Tour selling and bingo mad. This puzzles me! Buy a Bingo ticket and get one free!! Is that a bargain or a gimmick? Strikes me you are working twice as hard for no extra advantage over the next guy. Overall; Fairly enjoyable. Food, good. All the staff, pleasant. Ship, clean. Organisation in general, iffy. Entertainment, not good. Sail with ship again, No! Read Less
Sail Date October 2011

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