Of all the many cruises we’ve enjoyed on ships large and small, this was by far the worst. Although the ship itself is elegant, good management was sorely lacking. We were told that the ship is always short-staffed because their people can (and do) leave without fulfilling their contracts. Well, I think incentives and bonuses might help. Keep your people happy so your customers will be treated ...
This 35 day Hawaii/French Polynesia cruise was our longest ever and our 19th cruise overall on many different lines (Carnival, Celebrity, Cunard, NCL, Princess and Royal Caribbean).
We flew from Ontario to San Diego 3 days before the cruise and stayed at the Old Town Inn which was a great location to tour the city. We walked to historic Old Town and took the trolly tour to all the popular ...
I'm an experienced cruiser who has cruised on small and large ships all over the world for the past 15 years. I chose this inter island cruise in Hawaii based on the location for my 40th birthday without the hassle "sea days" taking another cruise line across the Pacific Ocean from either California or Canada to visit Hawaii and all the islands. The perk of the ship is that is its very clean and ...
This was a fantastic 35 day cruise. Everything was not perfect but nothing in life ever is.
We flew into San Diego a day early and stayed at the Wyndham Bayside hotel that is right across the street from the pier.
The next morning we went right across the street to board the cruise. They were calling 4 and 5 star mariners first. Since we were 4 star we went right in. We had to wait ...
The crew have been handpicked for the ultimate world cruise and it shows. They are bending over backwards to bring unique experiences, cultural shows, destination briefings, etc. The company has created some frustrations through inconsistent policies towards people doing same types of sailings (ex, offering discounts to those paying in advanced but not applying this equally to clients), and on ...
We were pleasantly surprised by this cruise, based on previous reviews. The ship was clean and the service was very good. The food was adequate, you can usually find something to eat. Our cabin steward was excellent. The evening shows were not that great but there was always Music in the Lounge.
We only did one tour from NCL and we would NOT recommend it. It was the hike to a waterfalls ...
Cruise Period Feb 3 - Feb 10, 2024
Embarked on Sat Afternoon Feb 3.
At 5pm the Ship's Cruise Director (AKA A LO HA ANNE) announced the Ship would remain in Honolulu overnight because of a part needed for repair. In realty the seas were ugly with 15' - 20' seas. The decision to stay in port was correct. But, WHY hide behind the Maintenance excuse?
Then decision was made to ...
We were looking forward to seeing the Hawaii islands and thought a cruise would be a good way to do this; however, we were quite disappointed in the cruise for many reasons. Having been on NCL for previous cruises, we were looking forward to a great experience; unfortunately this cruise was well below the standards we had seen on previous cruises. The ship is 19 years old, so the pool area is ...
Where to begin. Cold and mediocre food on the buffet. Only about TWO total entertainment activities worth your time.
Because of weather, 2 out of our 3 excursions were canceled and couldn't be rescheduled because they had no back up plan. Most of the staff was rude and treated us like an after thought and not like a guest at all. Guest services argued with us that we hadn't paid for a drink ...
The positives:
Wonderfully friendly, nice, helpful crew. My Butler, Van, was as nice as pie- I felt like he was my son- and so funny too! My hair highlights were done and corrected by Maria, in the Salon- and she fixed my color, (which had been ruined in Athens 5 months earlier), which I thought couldn’t be done- just amazing. Unfortunately we both forgot to give me the formulas she used, so I ...
Dear Travelbird22,
Thank you for taking the time to thoughtfully review your experience aboard Serenity.
We are so pleased to hear how you thoroughly enjoyed our exceptional service,...
Sail Date: February 2024
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