6 Havana Spring Break Cruise Reviews

Thought it would be wonderful experience Havana is a fabulous place to visit felt very safe but msc cruises are sadly lacking in service and attitude of staff is quite appalling compared to other cruise lines. If you have a problem they ... Read More
Thought it would be wonderful experience Havana is a fabulous place to visit felt very safe but msc cruises are sadly lacking in service and attitude of staff is quite appalling compared to other cruise lines. If you have a problem they just don,t care toilet not working in cabin took 2 days to fix ,no help if you fall ill at airport beware you will be on your own to fend for yourself and organise your own hospital and transport. Entertainment lacking on this ship no variance for a back to back cruise.when I co mplained I was basically called a liar and the inference was pan European enjoyed themselves it’s because British expectations are higher .we were on 9.00pm second sitting and always the last table to be served sometimes still eating at 11.30pm at night certainly not a good experience given there was a84year old gentleman on our table not good to eat so late,even he succumbed to bout of illness after mussels,no this is not the case we paid over £3200 for this cruise and thought it should have been as good as other cruiselines,but alas it was not to be, never use this line again Read Less
Sail Date April 2018
Cruise is chosen because of the itinary and price. We have cruised before with MSC (Splendida & Fantasia) in the mediterranean. Embarkation was smooth (except for the customs in Cuba) Ship is old and on some places this is ... Read More
Cruise is chosen because of the itinary and price. We have cruised before with MSC (Splendida & Fantasia) in the mediterranean. Embarkation was smooth (except for the customs in Cuba) Ship is old and on some places this is vissible. Also the enlargment of the ship didn't match the restaurants and public places. The window cleaning was poor and suspected a long time ago done, some windows you can't see throug. Cabin is average but the shower was very poor (a very, very small shower, you could barely stand in it) It is scary when you pull out an electric plug out of the wall socket and the socket is coming out also. The toilet seat was old and on some places discolored (yellow instead of white) and the cover of the light above the mirror and sink was lose. Entertainment was excellent but a pitty they did repeat the shows the next week, so the second week was boring on the entertainment. Dining was average (we did eat better before on other ships (also on ships from MSC) and just like the entertainment repeating itself. Service was ok, but some personell on board need some training on kindness and client approach and dealing with complaints. Some people working at the service desk were rude and cannot deal with complaining guests. Ports (Havana, Montego bay, George town, Cozumel, Havana, Belize city, Roatan, Costa Maya, Cozumel, Havana) were excellent and the same score for the excursions itself. Disembarkation and embarkation was ok, however there were not to many points were you could get on or of the ship. Sometimes there was only one gangway for all the people going off or on the ship. We did travel with 6 adults in 3 cabins and were scattered all over the ship. Fitness room was very small and sometimes crowdy. Internet is to expensive for the quality the deliver. In the cabin we had no wifi reception at all so we had to go to another part of the ship to get connection. And even when we have a wifi connection it was very slow, so slow we cannot even send one photo with a smal text from my smartphone (galaxy S8) to facebook. We had the smallest bundle (1000 MB) for € 50,- You better avoid the public toilets when you have to do a big deposit because they are not realy proper and sometimes the toiletpaper is depleated. A lot of bars and lounges are closed during the day (even on a sea day) so you were forced to go to the same locations everybody goes. The itenary was great and recomandable. We think we skip MSC for a while, there are other companies who have a better overall score. Read Less
Sail Date January 2018
We choose this cruise because of its itinerary and the lenght of stay in Havana. Firstly they give you very little information, but has we have done cruise before we soon found out things. The daily news letters arrived after 8.pm so ... Read More
We choose this cruise because of its itinerary and the lenght of stay in Havana. Firstly they give you very little information, but has we have done cruise before we soon found out things. The daily news letters arrived after 8.pm so we did not know what was happening till late the night before The clientelle is mainly Italians, Spanish, German and the entertainment is mainly around this. The entertainment team work hard, but it was boring mainly. Dance classes on deck twice daily, which I except but why have them again in the evening when people want to be entertained. The main duo were good, but all other singers were terrible. The main dinning area was too bright, slow service and the food was not good, the buffet the food was boring and bland. Overall the food was not good at all. No real choice or flavour. The best things were the fries and the pizza which I normally dont eat alot of. The staff I feel did not make much of an effort to the guests. Slow with filling up the wine glass. Two choices of dinning is not enough. The dinning room is old fashioned in decor which you can live with but bland food, no. The excursions were expensive so we choose to do our own thing for a lot cheaper. Our cabin was fine we were on deck 8 and was kept clean and presentable. But again the staff never really made any effort to smile or speak when passing. The bar staff on deck were slow and were not over friendly, on a couple of occassions they were hanging around and not coming to get guests orders. Again not so good at customers service. Can not rate the theatre as did not go as not really our thing The pub on deck 5 was a better service. Can not fault the drinks package, the choice was good and had some decent brands on offer and the coktails too. But overall the food and entertainment was poor. And lastly dont put anything in your case you want to loose i had things taken out of my case between putting it out on the last night to docking. Msc can take up too 28 days to reply. Terrible Read Less
Sail Date January 2018
We wanted a true Cuban Experience and Celestyal Cruises are the only ones we knew of to provide that as most other cruises simply visit Havana. However, Celestyal take you to Cuban Ports and enhance your experience in the country. ... Read More
We wanted a true Cuban Experience and Celestyal Cruises are the only ones we knew of to provide that as most other cruises simply visit Havana. However, Celestyal take you to Cuban Ports and enhance your experience in the country. Embarkation was probably the simplest we have ever experienced in our 20+ cruises with various lines. We were aware that the ship used to be a Car Ferry but is has been refurbished so well that you just would not realise that fact. Our cabin was very spacious and immaculately clean, and yet again, probably larger than cabins on other cruise lines. We could not fault the food on board other than to say that the breakfast finished far too early and the food could be tepid most of the time. Other than that - you could not get late night snacks anywhere. The quality, even in the Buffet Restaurant, could not be faulted. On Deck, sunbathing was a joy as there were always plenty of sunbeds available. Probably the most memorable thing about our wonderful cruise though was the staff. Despite being on numerous cruises, the staff on this ship were the friendliest, most helpful we have ever experienced. We had 2 tours included in our package and they were absolutely excellent. The guides knew their stuff and made the experience very interesting. We had a Drinks Package and Pre-paid Gratuities which was an absolute bonus as I hate the situation on other ships when the staff are virtually begging for tips. The Drinks Package covered everything and the drinks were of good quality We had reservations about joining this ship due to its history (Car Ferry) plus the fact that we had never even heard of Celestyal before we researched cruises around Cuba but without doubt we would not hesitate to book with them again. Our only criticism apart from the tepid breakfasts was the fact that communication with the passengers could do with improvement as quite often you were left wondering what was going on. If you book this ship, avoid Deck 2 as your accommodation as occasionally there can be a strong smell of diesel. Read Less
Sail Date March 2017
We chose this cruise mainly because of the cruise destinations namely Cuba, Mexico and Caribbean. I'm so pleased we took very little notice of some of the negative reviews we read before we booked. Our experience couldn't have ... Read More
We chose this cruise mainly because of the cruise destinations namely Cuba, Mexico and Caribbean. I'm so pleased we took very little notice of some of the negative reviews we read before we booked. Our experience couldn't have been bettered. The main reason for this was the quality, friendliness and professionalism of the staff - they were great. Nothing was too much trouble and everything they did for us they did with a smile - a genuine smile. It was obvious to us that there is some great leadership happening aboard this ship and we saw many occasions when the officers would get their sleeves rolled up and help and support their teams when times got busy. This is a cruise ship that really does put their customers at the centre of everything they do. We loved it thank you MSC. Special thanks to Agnes in Bar Services, and Branko Bar Manager - you made it special. The cruise destinations were fabulous and the organisation around embarkation and disembarkation were extremely well organised. We did hear some moans from a couple of other passengers around ship excursions having unexpected elements within them such as having to pay an entrance fee to particular sites that were being visited,and the time it takes to get to those sites, however, this was all explained thoroughly within the ship excursion brochures and was essentially down to those passengers not reading them. We can only speak as we find, and we found this cruise exceptional. We will definitely cruise with MSC again and also on the Armonia. Read Less
Sail Date February 2017
Service was good but was not told that the tip of the restaurants in the hotel and paid separately. The ship had a lot of activities, games, dances, shows. Got to eat a lot and well, drinking well as the allegrissimo drinks package. ... Read More
Service was good but was not told that the tip of the restaurants in the hotel and paid separately. The ship had a lot of activities, games, dances, shows. Got to eat a lot and well, drinking well as the allegrissimo drinks package. The ship is very clean. And the sun deck was great! Also concerts and performances were great! Since Christmas was, it was also a corresponding mood board. Tours were incredible and well organized. Internet connection was good. Very proud of the crew of presentation, as well as the presentation of chefs, which was also my honor to be present. Cooks and waiters are there really level, as well as kajuteenijad. Festive clothes are worth to take, because there are a lot of style evenings. Every evening the cabin the next day's program, which is also written dress code. I do not regret that I was in a cruise, I recommend it to all! Read Less
Sail Date December 2016

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