Me and my husband planned for a cruise vacation for the first time with MSC Armonia to Cuba and Caribbean. We have booked the suite room with aura experience. The cabin design is really bad and the service too. Our room has balcony which was not designed good.
The balcony metal divider fall down on my husband head and he got hurt on his head plus this Apple mobile broken because of that. After ...
We just disembarked from this cruise and we feel SCAMMED.
Be ready for subpar service, a rundown ship, a truly awful excursion selection (and team) and a terrible schedule.
Communication is at a minimum on the MSC Armonia - we ended up being booked on a WeightWatchers cruise. Be careful booking with MSC, the WW participants were kind - but imagine if they book a less hospitable cruise ...
The excursions, terrible and very expensive. We have not been able to enjoy a "Caribbean beach". The ones we were taken to were so artificial and crowded. We returned from the excursions, organized by the same cruise, and the restaurants were closed, deplorable. You had to queue up for over half an hour to finally get a piece of pizza, or a hamburguer.
Meal times not adapted to the different ...
We have cruised with many companies and this has been the worst. Nothing to do with the places we visited - Cuba, Mexico, Belize, Honduras, Cayman Is and Jamaica, they are all amazing. The booking itself was stressful and I needed to send emails to various departments to get anything resolved - who puts a family of four two decks apart on different ends of the ship??And on the ship many staff are ...
Thought it would be wonderful experience Havana is a fabulous place to visit felt very safe but msc cruises are sadly lacking in service and attitude of staff is quite appalling compared to other cruise lines. If you have a problem they just don,t care toilet not working in cabin took 2 days to fix ,no help if you fall ill at airport beware you will be on your own to fend for yourself and organise ...
We have cruised many times before but never with MSC. We had heard mixed messages regarding MSC but as this fitted in with our dates that we wanted to visit Cuba, we thought we would give it a try. We had a night in Havana and were joining the ship the next day. We were being picked up at 12 from the hotel, which was only about 10 minutes from the cruise terminal. Once we had arrived at the ...
MSC changed the cabin TWICE after we had booked and had the booking confirmed. We had booked an Aurea suite which they honoured but put us at the front of the ship with a connecting door. we could hear every conversation of the people next door as the door was so thin. The food was sparse with very little choice and poor quality. If you like pasta and veal you would be ok. The pasta & veal was ...
My wife and I needed a decent holiday somewere were it is warm. A cruise seemed to be ideal since we had a good experience with a cruise in 2011. MSC cruises seemed a decent provider (boy were we wrong there).
We did not wanted to book COSTA due to the reviews saying that the language used on board was Italian. The same counts for at least the MSC Armonia, the whole entertainment crew (most of ...
This cruise was chosen for its destinations which were wonderful. The ship is old and tired with absolutely no luxurious features. The restaurant is bright and noisy and although waiting staff are friendly the service is often slow, meal portions tiny, no hot beverages served in restaurant. Water is chargeable! After a couple of nights in the restaurant, dressed casually in line with most other ...
This is a very hard one to score. The vessel is a sailing cruise ship (barquentine) which takes a maximum of 170 guests. It is extremely well-appointed and the crew are enthusiastic and attentive. We would particularly comment on the outstanding food which was served throughout our 7-day cruise. So far, it rates 5 stars.
The problem was that it failed to deliver us to several of the ...