1 Helpful Vote
Sail Date: July 2019
We chose this cruise for a family vacation and it did not disappoint! What an amazing ship and the staff was wonderful. It never felt overly crowded and we hardly ever had to wait in lines except for my time dining and that was not bad ... Read More
We chose this cruise for a family vacation and it did not disappoint! What an amazing ship and the staff was wonderful. It never felt overly crowded and we hardly ever had to wait in lines except for my time dining and that was not bad at all. We had 7:45pm reservations every night and we waited maybe 15 to 20 mins tops. We sailed from Port Canaveral. Embarkation and Disembarkation were a breeze! We drove and tipped a porter on the sidewalk to take our bags. We then practically walked right onto the ship with no lines or problems whatsoever! The ship was amazing. It was so clean and there was plenty to do as far as entertainment and activities. We did see Grease and the Fine Line Aqua show. Both were wonderful although Grease was a bit long. My only complaint is that they charged for popcorn for the show. I thought that was a bit cheap but the entertainment was excellent. We also caught the Love and Marriage show, which was quite funny and a couple of pool contests like sexy man and belly flop. These are always fun and entertaining. Our children are 18 and 20 so we really enjoyed the solarium in the late afternoons. It would have been nice to have a pool in the solarium but the hot tubs were wonderful and plentiful with cooling stations. There always seemed to be plenty of pool chairs and we never felt like the ship was over the top crowded. For dining, we did the my time dining because there were no reservations left. This was our first time doing that. It was nice to be able to go whenever if we didn’t show up right on time for our reservation but we missed not getting to know a specific group of servers. We had a different set of servers every night. The service was good but not as good as what we have experienced when we had regular times and the same set of servers. We did not choose any specialty dining as we have done this on past cruises and do not find the food to be that much better. The windjammer was the best windjammer we have eaten at so far with a large variety of quality good food available. The solarium restaurant had a nice salad bar. The park cafe had a wonderful selection of paninis for lunch and breakfast. Sorrentos Pizza was good. There was always a nice selection of pizza. Small bites was the only place to get chips and cheese unless you pay at Sabor, which we did not. They were just ok. We had nice chips and salsa off the boat but it would be nice if they would bring this back in the windjammer with Guacomole and some chunk cheese and crackers. We did not get a chance to try the dog house. We did order coffee and basic fruit as room service but the options are limited for breakfast and we enjoyed main dining and park cafe for our breakfast options. Overall the food was very good. The bars were great! We really enjoyed the Mimosas and Bloody Mary bar in the pub. The schooner bar is always a fav and their lavender daquari is amazing! Boleros has a coconut mojito that is wonderful. Wonderland is fun to pop into for a nice drink and to check out the scenery. Vintages had a nice wine selection. All the pool bars were great with very little wait time and the solarium was the best. All staff were polite and quick. The customer service on this ship is top notch! Our cabin was on the 7th floor. We had an extended balcony. It was wonderful. The rooms on this ship are laid out so nice with lots of storage space and drawers for clothes. We each had our own closet on either side of the room. The bathroom was roomier than any of the other royal ships we have been on. Our stateroom attendant was our favorite so far. She went out of her way to make sure we had a wonderful experience. The excursions were great. Coco Cay is wonderful and it is so nice that Royal honors your drink package and food on the island. The lunch was wonderful. We stayed on Chill Island for most of the day and did go to the pool with swim up bar for a bit. It was busy but so fun. We ended up spending $40 on 2 lounge mats for the day for the beach. I’m not sure that was worth it. I noticed some people brought their own small blow up loungers with netting and I would probably pack something easy like that for next time but the loungers were nice. Next we went to Cozumel and ended up booking an excursion at Mr. Sanchos all Inclusive. It was awesome and we cant wait to go back. I reviewed that on Trip Advisor and that is where I found them. Next, we went to Honduras. I booked Little French Key all island access pass. This was amazing!!! I booked directly online and have also reviewed them on Trip Advisor as this is where I found this excursion. Last we went to Costa Maya. We just got off the ship and shopped around the port. It was a lot of aggressive vendors on the inside that were willing to cut the prices if you started to walk away and a lot of expensive vendors in stores surrounding this. I probably would not get off the ship next time. They did have a pool and swim up bar people seemed to be enjoying. Overall this is our 7th cruise and the best yet! We would love to go back on Harmony of the Seas! Read Less
5 Helpful Votes
Sail Date: June 2019
Cruised with 27 others. Had family, friends and Niece and Nephew 17&18. HOTS june 2019. We all felt the free food was excellent except for Solarium poor service & food. I reserved two times for free dinner every night, Solarium 6pm ... Read More
Cruised with 27 others. Had family, friends and Niece and Nephew 17&18. HOTS june 2019. We all felt the free food was excellent except for Solarium poor service & food. I reserved two times for free dinner every night, Solarium 6pm and then also My Time Dining 8:30 since we had no idea of show times & did not want to miss since dinner service is alloted 2 HOURS every night. The room attendants and food staff that we saw or spoke were almost all exceptional. There is an 18% tip already paid, we paid an extra 10 to 15% on top and could charge to our room. RC constantly nickel and dimed during the entire pre cruise, items that stated would be included were not get everything email led to you if they tell you something. Voom almost NEVER worked, no way to communicate with rest of our group, RC should atleast put dry erase boards on doors so we could tell everyone where wewent and in four hours where we will be. Print out your entire daily planner, to prove what you paid for and time you scheduld since their app hardly worked. I had to fight to get 1-arcade $ back, since card did not work( had already worked with attendant night before), 2- $ back from cancelled port RC excursion, 3- proof of dinner reservation # reserved and time 4-i have limited mobility and diarrhea was noted on my reservation and RC could not confirm where the $1200 Chill Island Cabana i paid for was..of course 2nd in line on Day one excursion CS had my reserved cabana the farthest last one as far away from bathrooms as possible to walk in 4 inch sand THANKS RC for working with me . 4- got $ back on voom since down so many days. 5- got $ money off cabana since items that should have been included were not - combination locking lid, speaker, usb outlet all none Existant. 6- Got bottle of wine since CS sold me personal Flowrider for my Fam of 3 (my Ipad blocked some drop downs for some reason and i never could read the excursion notes) but not the personal whole hour one on one, was only personal with 12 other guests. 7- RC sponsored excursion start time changed weeks ago, noth Ng noted on my stuff, noone informed us i guess they dont know how to pick up phone or knock on door but willing to interupt my meal to ask me to change my dinner time to 9pm for the remainder of the cruise. Oh the biggy, the weather was crummy, the second largest ship in the world swayed all day and night the first 3 days - in bed, during day, durring dinner, on top deck on bottom deck while walking, everywhere. It was not killer, but i have vertigo so it affected me more than others, but everyone was talking about it. Cool to watch the water swaying out of the pools though. So when it rains no Flowrider, mini golf, rockclimbing or ofcourse pool..could use hot tub since under cover. Since voom did not work, dinner reservation for everyone went out the porthole, first three nights instead of 2 hrs, took an extra 30 to 45/min to seat, so turned into 3 HOURS for dinner. Which dominoed into evening events , that were cancelled. Bummer again. Ps RC luggage tags are competely different, confirm size and shape before buying the cutesie tags. We had an okay time, expectations were high, being let down could have been avoided. Check out Rcblog to get good tips. Read Less
11 Helpful Votes
Sail Date: June 2019
My son, daughter-in-law, two granddaughters, wife and I sailed on the Harmony of the Seas departing on June 9, 2019 returning on June 16, 2019. The itinerary was Perfect Day at Coco Cay, day at sea, St. Thomas, St. Maarten, and two ... Read More
My son, daughter-in-law, two granddaughters, wife and I sailed on the Harmony of the Seas departing on June 9, 2019 returning on June 16, 2019. The itinerary was Perfect Day at Coco Cay, day at sea, St. Thomas, St. Maarten, and two additional days at sea. Our staterooms were 7630 and 7632, adjoining Jr. Suites. Note that my wife and I are experienced cruisers with more than 20 cruises, most with Celebrity and Royal but with others as well. This cruise vacation is summarized below. We live in Orlando so getting to Port Canaveral is an easy drive. We left the house at 9:45 and arrived at the port about an hour later. I dropped off our bags passengers and parked in the onsite garage which was very convenient though a little pricey. Check-in was very quick as we used the Royal App and had all information on our cell phones. I purchased the digital photo package on-line prior to the cruise so we had numerous photos taken on boarding. The on-line price for the package was $249, onboard it was over $300 (although Royal had different promotions for it throughout the week). Our rooms were obviously not ready so we headed to Park Café for lunch and to make our home base until the rooms were opened up which occurred at 1:00 as advertised. While others were getting their lunch I headed up to Country Kitchen to make our dinner reservations for a party of 6. This was my first disappointment on the cruise. I asked for reservations at 6:00 each night but was informed the restaurant opens at 5:15 so I could have 5:15 or after 7:00. They told me that they only had two tables for 6 so that was my only option. After much haggling they gave me 5:45 for the first 3 nights but 5:15 for the remaining nights. I chose to chill and explain the situation to my son and daughter-in-law but they were not happy as 5:15 as it was way too early for them. 5:15 was too early for my wife and I as well for that matter. Getting two young children (5 & 23 months) and themselves ready by that time would significantly eat into their afternoons. In hindsight I should have bumped up my issue to a higher authority above the restaurant manager. This situation resulted in much stress each afternoon but we all coped the best we could. I am not sure why they couldn’t accommodate my request as the restaurant was half empty each night and they easily could have created a table for 6 as they did one night. After lunch we headed to staterooms and met our stateroom attendant. As always the rooms were very nice and spacious with lots of storage space. If within your budget I would highly recommend booking a Jr. Suite as it just makes the cruising experience a little more pleasant. We had the divider opened between our two rooms making it essentially a two room suite. The grandchildren enjoyed being able to come over at will. Our stateroom attendant was friendly and did a great job doing his job. I would say he exceeded my expectations for service. Day two was supposed to be our Perfect Day at Coco Cay. It turned out to be anything but perfect. I bought tickets to the Thrill Water Park for all (the 23 month old was free) paying a little over $300 on-line prior to the cruise. I did my research and both my son and I clearly understood the restrictions for the 5 year old and what she could ride. However once inside the park what we thought the 5 year old could ride she could not even though she was well over the lower height restriction. The problem, we did not put a life preserver on her, our bad. But the life guards did not advise or direct us to do so either. They simply said she could not ride. Also for the adults the wait times on the rides were anywhere from 1 to 2 hours. They also closed the rides for 2+ hours do to lightening in the area (10 mile radius) although it never rained on site. Bottom line is that in a best case you could get maybe 5 rides in. In our case after taking time out for lunch and letting the kids play in the areas outside the water park none of the adults rode any of the thrill rides. The next day I received a message asking me to review the Perfect Day at Coco Cay and I gave it a very negative review. Subsequently I was contacted by guest services to clarify my review and in that conversation I requested compensation for my dissatisfaction. At first they offered 25% refund, which they were refunding everyone because of the weather closing, but I was adamant that I received zero value for my money. After two additional conversations with guest services and the manager of shore excursions they refunded me my total amount. I am happy that Royal eventually took my complaint seriously and did what I believe is right but I am disappointed that it took so long to do so. Bottom line is make sure you are willing to wait on long lines and maybe get only a few rides in. Also if you have a young ones over 40 inches but not yet 48 inches put a life vest on them (note though I only saw a 48 inch height gauges no 40 inch gauges). Also RCL should figure out how to accommodate chaperones who do not ride on the attractions such as older grandparents, why charge someone who is not using the facility. Will I use the facility again, maybe, but at least I will go in with full knowledge that I am just giving Royal my money with little value in return. Other ports were essentially noneventful. Getting off and boarding at each was easy and quick. We didn’t take any tours and simply made them beach days. In St. Thomas we took a taxi to Emerald beach which worked well for us. In St. Maarten we took the water taxi to town and rented chairs and beach umbrellas. We also had a great lunch in town in a restaurant along the boardwalk. The water taxi worked out well so I would recommend it if it works into your plans. On previous cruises to St. Maarten we simply walked into town which is an easy walk. Our dining experience onboard was mixed. We only used Windjammer for breakfast and lunch a few times. I was very disappointed in the breakfast served there. In the past on Harmony you could get eggs benedict there but not on this cruise. Also in the past you could get omelets made to order, no more, only pre made omelets. Pancakes and waffles were also pre made and were cold and dried out. You could get fried eggs to order though. Lunch in Windjammer was a little better. Windjammer food quality and choices though are simply declining. We went to American Icon twice for breakfast and it was ok but not great. I ordered eggs benedict and the eggs were over cooked and the Hollandaise Sause was dried out on top. Second time I simply ordered eggs over medium and they came out as you would expect. They also had a very good French toast that I enjoyed. In short I would say everyone in our party enjoyed their breakfasts in American Icon. The best breakfasts we had on the ship however was at Johnny Rockets, killer omelets with nice country fried potatoes in a nice location on the ship. Also Johnny Rockets had plenty of seating and service was quick and friendly. We also used Mini Bites a few times for lunch and snacks and were pleased with the offerings there. We ate dinner the second night of the cruise in Wonderland as my wife and I enjoyed it on our last cruise on Harmony. No so much this time. We simply remember the dining experience being much better. The meal was ok but nothing to write home about. We used a specialty dining coupon we had from our TA and in retrospect we should have eaten at Park 150, we have never been disappointed there. All other dinners were in Coastal Kitchen. The reservation times aside the staff there was spectacular. They honored our every request including asking for several items from the MDR. They were great with the children. The food offerings there however were not as good as I remember it on past cruises. One of the reasons I book a Jr. Suite is to dine in Coastal Kitchen. In the past we found it better than any specialty restaurant on the ship, but not on this sailing. We found the menu selections ordinary, nothing special. The head chef came by each evening and one night I asked him if the menu was his or Miami’s, he said Miami. Too bad, I think in the past the chef may have been given more flexibility to use their creativity in creating dishes. The food was not bad, just not the exceptional dining experience I have become accustomed to. One big mistake serve what is on the menu, one night they said they had Pear Salad but when it was served it was apple salad with a different dressing. The server should have known that the Pear salad was not available. No killer nightly dessert either, just ho-hum. As with Windjammer dinner in Country Kitchen appears to be on the decline, at least on this ship. The nightly entertainment was enjoyable. We have been on Harmony in the last 18 months so the shows have not changed. Make sure you make reservations online well in advance on line, we did and it worked out great. Although we enjoyed the shows we look forward to RCL rolling out some new shows on Harmony. I found the musicians on this cruise to be outstanding, better than I have been accustomed too. The two comedians onboard Nery Saenz and Heath Harmison were fantastic, very funny guys. The Headliner Showtime act, Tribute Band, Private Stock, was ok but not a great show although many in the audience enjoyed them more than I. Another new item I did not appreciate was the large number of reserved seats for suites (Grand and above), Diamond Plus (not there yet, maybe never) and Pinnacle as well as seats for those that purchased The Key. It used to be that the first couple of rows were reserved for Suite guests, now 2/3 of the seats in the center section are reserved for the above, very disturbing. It simply means getting in line early at the front so you can run to get your seats when the doors open. This simply creates more stress and watch watching during dinner. Guess it is just another indication of the cruise line going back to the class system; regular paying customers are not as appreciated as they were in the recent past. Daytime activities onboard were very good and what have become accustomed to. Note however a change in the procedures on the Flow Rider. My son is a very experienced Flow Rider having sailed on Freedom, Independence and Harmony. He signed the waiver, got his wrist band and was in line for about 30 minutes for the standup Flow Rider when the attendant told him he needed to ride the knee board Flow Rider first and get a different colored wrist band. So this cost him about an hour of wasted time in total. He should have been advised of the change in procedure when he signed the waiver. He complained and they began making announcements to this requirement, it would have been nice if they were making announcements prior to his complaint. Apparently this is a new procedure implemented a few months back, not sure what its purpose it has. I do not like writing what is mostly a negative review, particularly since my past sailings on RCCL have been outstanding. So what is my take away, will I sail with Royal again, sail on Harmony again? Probably yes to both depending on value and the itinerary. As I live in Orlando I will likely sail on whichever Oasis class ship Royal is sailing from Port Canaveral, not sure it is worth the drive to Fort Lauderdale or Miami for me. But given the value of the cruise and itinerary driving south is always an option. Will probably only sail RCL though with grandchildren, for me Celebrity is still my go to cruise line and ships. But I will also be looking more closely at Princess as I have had good past experiences with them as well. Read Less
12 Helpful Votes
Sail Date: May 2019
Being very loyal to Royal, and having been on more than 60 cruises we go with an open mind with intent on having fun. I hate to post anything negative unless it's something important so here goes, I'll get the bad out of the way ... Read More
Being very loyal to Royal, and having been on more than 60 cruises we go with an open mind with intent on having fun. I hate to post anything negative unless it's something important so here goes, I'll get the bad out of the way first. Morning one, we decided to have breakfast at mini bites. It was scheduled to open at 7. We arrived shortly after. It was not open so I asked if I could get a cup of coffee and wait. I was told they don't have any coffee there. A breakfast place without coffee? Ok so we went all the way forward to the solarium bistro which was open, got coffee and tea and went back to mini bites because it is one of the few places that make omelets. We placed our order, they gave us a number to place on our table and said they will bring the food to us. After a very long wait, our omelets arrived, cold!. As we waited we noticed flies feeding on the food in the serving line. I found a supervisor and told him what was going on. As soon as the staff saw him, out came the coffee they claimed they didn't have. We left without finishing our COLD eggs and didn't eat there again. Latter when we passed by, the food was covered, hum maybe it was still the same food the flies were enjoying? On the up side if you are an omelet lover we found them at Johnny Rockets. No charge for breakfast, the food was very good and the service excellent. Best of all it was clean and no flies. Next gross issue. It's becoming more common. People putting their bare feet on top of tables. What are they thinking? Would they want to eat of their own table knowing someone has been using it a foot stool? Let's think about the health issues and keep your feet off the tables. Ok enough about the bad stuff. The cruise was very good. But it's more geared to younger cruisers and those with families. If you are a more traditional cruiser this might not be for you. Boarding was the fastest ever in the more than 60 cruises we have been on. They used scanners to confirm our boarding pass. We went directly on board, got something to eat and went to our cabin. The sea passes were on the door of the cabin and our luggage arrived shortly after. Very impressive. Our cabin was a balcony overlooking boardwalk. We wanted to check it out since were we determining if our grandson would enjoy the Harmony for his first cruise. It was a bit noisy at times but lots of fun to watch what was going on and we're sure our grandson will enjoy it. We saw lots of kids having fun and would recommend this ship for anyone with families. The cabin was one of the best we have had. Lots of storage, plenty big for 2, nice bathroom roomy shower, comfortable bed and a great cabin steward. After the first morning disaster we had all our breakfasts at Johnny Rockets. Very good and great service. The rest of our meals were at the Windjammer. It could be crowded at times, but it you avoid the peak times you'll have no problem finding seating. The staff was super, the WD was clean and lots to choose from. Some of the meats were a bit dry but overall the food was very good. The layout is a bit odd and you get the feeling you're hunting for you food instead of just going to a buffet. We saw it as a fun challenge. The crew was great, the ship clean and well maintained. Being older and more of the traditional type of cruiser we felt the only down side was the lack of dancing earlier in the evening. They had nice bands almost nightly, but they didn't play until around 9PM. That tends to interfere with other activities we'd like to do in the evenings. Overall we had a great time but unless we take our grandson on a cruise we'll stick with the smaller ships. But like I said I'm sure if you have a young family you'll enjoy the Harmony. Read Less
4 Helpful Votes
Sail Date: May 2019
We chose this cruise because we love the Oasis class ships and had been on Oasis of the Seas and Allure of the Seas the two previous years. While they are all very similar, each has their different nuances. We have been on 12 cruises ( 8 ... Read More
We chose this cruise because we love the Oasis class ships and had been on Oasis of the Seas and Allure of the Seas the two previous years. While they are all very similar, each has their different nuances. We have been on 12 cruises ( 8 with Royal Caribbean ) and this was by far absolutely the quickest embarkation ever. I can't say enough good things about it. I had coffee one morning with a guy that had been on over 70 cruises ( not a travel agent ) and he confirmed what I already knew, Royal Caribbean all the way. They have the embarkation down to a science. Another thing I've always liked about Royal Caribbean is they do the muster drill in one of the dining rooms so there is a place to sit as opposed to other lines that have you stand for 30 minutes or more on one of the outside decks. The ship itself was beautiful and well maintained. If I had to do it all over again, I would definitely sail on this ship. The only thing I noticed and didn't like was that you could hear the noise inside your cabin from the Boardwalk whereas on the Oasis and Allure, you could not. We also noticed that the closets were configured differently ( which we liked ) and had drawers in them which the other ships did not. The shower was noticeably bigger with a completely closing glass surround. ( again, we liked this ) I don't remember the name of the motel we stayed in ( Titusville )( I think it was a Quality Inn ) but it was a dump and the steakhouse that they were so high on ( on the grounds ) had good food but I don't think they've cleaned their bathrooms in a couple of years. Our room steward Delano was great and very attentive. The entire staff was very friendly. The cabin was always very clean although I wished they had vacuumed a little more. Shore excursions were mediocre at best. Next time, I will not book any shore excursions. Perfect Day at Coco Cay was fabulous. We had a 10 o clock balloon ride booked which they had to cancel due to the wind. ( Royal Caribbean has no control over the weather ) Even though it started off cloudy in Port Canaveral, we had pretty good weather 95% of the time. ( again, Royal has no control over mother nature. ) The new Coco Cay is gorgeous. The entertainment on board was superb. As a guy, I don't normally like musicals but I thoroughly enjoyed Grease. Great production. We traveled with another couple and they enjoyed the cruise as much as we did. The service in the MDR was a little slow but there are 13 complimentary places to eat so this really didn't matter. That's another thing I like about the big ships, variety. Even though it was a large ship, I've been on smaller ships that seemed a lot more crowded. The belly flop contest, worlds sexiest man and women's cannonball contest were hilarious. The second Aqua show was a lot better than the first. Read Less
1 Helpful Vote
Sail Date: May 2019
Chose this ship because of the ability to "sample" it with a three day cruise. I have been on Oasis twice but first time on Harmony. Large number of passengers....I believe they said 6,000+ so elevators always had long waits. ... Read More
Chose this ship because of the ability to "sample" it with a three day cruise. I have been on Oasis twice but first time on Harmony. Large number of passengers....I believe they said 6,000+ so elevators always had long waits. My suggestion if you are able is to take the stairs that way you get where you want to go faster and it works in your daily exercise program! Lots of walking from one end of ship to the other. Food was better than I anticipated, based on past RCCL cruises. Written communication was strange....I had reservations for comedy show the first night but it was not listed on the programs. I had to find the venue to be sure it was still scheduled. Evidently the comedians were also confused as it was mentioned during the show that they didn't know they were performing at that time. The comedians were not good. I booked the Chef's Table upon boarding and was given a slip of paper with no time nor date. There was no information sent to the cabin and I was unable to get anyone to answer the phone to see if we were confirmed for that night. The food and presentation were both outstanding but the venue was more like being in a tent. But it was really good. Read Less
5 Helpful Votes
Sail Date: April 2019
We loved this ship! We experienced lots of new things. We rode the carousel even though we are older, we rode the rising tide bar twice, watched the bionic bartenders, saw the show Grease, Columbus the musical, the ice show, the aqua ... Read More
We loved this ship! We experienced lots of new things. We rode the carousel even though we are older, we rode the rising tide bar twice, watched the bionic bartenders, saw the show Grease, Columbus the musical, the ice show, the aqua show and all were very entertaining. Our cabin steward Xavier Fernandes was exceptional, he kept our cabin 12698 spotless, made a big deal out of our anniversary, and had a please personality. The food was delectable, our main dining staff, Tianyu, Rhoy, and Blanca were the best! Service throughout the entire ship exceeded our expectations. We did not get off of the ship for the ports because we had such a great experience. The last night parade was fun. We ate at Jamie's Italian and the risotto was just like what we had in Italy. Chops Grille was beyond exquisite! From the bread to the final course, the food was amazing! The service is on the slow side, but we didn't care. Since we enjoyed it so much we booked Allure of the Seas for December 1st. I would highly recommend this ship to all. The Solarium is actually 3 levels which I never saw before, however, they do not have a pool in there. Too many kids on board though. I don't know if they have to provide proof that their kids has shots for measels or not, but they should have to as this is a major health concern. Lots of rude people not sanitizing their hands. This needs to be reinforced more. We used the fitness center 4 times during the week, so we didn't gain any weight, and there were plenty of machines. I never had to wait for a treadmill, or recumbent bike, plenty of towels, a scale, and restrooms. Read Less
3 Helpful Votes
Sail Date: February 2019
I had a cabin at very front of ship. Large but could have used some type of ipoljestered chair. Only had a desk Chair and sofa was too wide to sit comfortably. Too large of ship for me. Elevator service good. My time service not so good at ... Read More
I had a cabin at very front of ship. Large but could have used some type of ipoljestered chair. Only had a desk Chair and sofa was too wide to sit comfortably. Too large of ship for me. Elevator service good. My time service not so good at least with one waiter. You can see how they have cut back on staff. Miss top deck lounge for drinks. Food was mostly good. Liquor too pricey! Too much to pay for a drink package!!! Kids in audience for Grease which I did not think was appropriate based on this version. Some of the stairways in Central Park area were a bit scary but were necessary vs walking far to elevator. Express departure was excellent. Best departure experience on any cruise. Windjammer some of the food trays by fried egg station always had cold or very lukewarm food. Loved the Bacardi shore excursion. Very disappointed San Juan stop was not longer!! Read Less
5 Helpful Votes
Sail Date: January 2019
We began using rcl several years ago and left carnival due to their focus on youth and babies, which is understandable. Obviously, as over 70 years of age, we outgrew them. For several of the rcl cruises through the years it seemed to be a ... Read More
We began using rcl several years ago and left carnival due to their focus on youth and babies, which is understandable. Obviously, as over 70 years of age, we outgrew them. For several of the rcl cruises through the years it seemed to be a limited number of younger couples with children under 5 and babies. This last cruise had more babies in strollers than any rcl cruise to date. We understand the need for the younger cruisers, but it should not take away from the few perks of the senior vip cruisers. Our problem as diamond cruisers and seniors was the lack of privacy in places supposedly for over 18 years of age, such as the solarium area. These parents brought there babies into that area as well as any of the specialty restaurants such as chops, total destroying the little bit of peace, tranquility and ambiance we were paying for. It would have been nice to have had a little of that in the chops dining room, since we paid about 50.00 each for the experience.but when 3 couples came in with at least one baby each, and talking very loud to each other destroyed whatever ambience we had expected. We might as well have eaten in the windjammer buffet! It would be nice if the ship would restrict these areas to no children or babies under 5, lets say after 630 pm! The ship is beautiful, the internet is the best at sea, imho. The entertainment was fair to meddling as columbus made no sense, the acapella group was so-so but the remainder such as the aqua show were wonderful. Read Less
1 Helpful Vote
Sail Date: January 2019
Our friends wanted to experience one of the mega ships with all the amenities they have available. The ship itself was beautiful and my husband enjoyed all the activities, participating in a lot of the sports and venues offered. He even ... Read More
Our friends wanted to experience one of the mega ships with all the amenities they have available. The ship itself was beautiful and my husband enjoyed all the activities, participating in a lot of the sports and venues offered. He even won a second place soccer competition medal! The gym and walking/running track were nice as was the spa. Our steward was wonderful and we enjoyed all the ports we went to. Our balcony cabin was a nice size with a balcony I enjoyed a lot. We chose to go on a mega ship so its our fault that we found it crowded and noisy at all times. This ship is geared toward families of all ages, lots to do for kids and teens. The food in the Windjammer is mediocre with much repetition. The shops are either very high end or offer not much of anything. The pools are full of people, I never saw anyone swim. I learned early on that all walkways would have people not interested in sharing the space. RCI has squeezing that very. last. penny out of you down to a science. If you aren't in a suite and paying for extra restaurants every night, you are definitely second class with them. On the second cruise, a back to back, RCI managed to lose my information and sent me a nasty letter telling me to come pay up immediately or they'd lock me out of my cabin. I think my husband would have let me in but you never know! Despite taking my picture, leading me to customs, having all the info from both me and from my travel agent, they booted coming up with it. They never did get their glitches quite straightened out and that was a literal headache. Read Less
1 Helpful Vote
Sail Date: January 2019
We did, as we have done before, a modified back to back cruise- New Years week on the Edge and the second week on The Harmony of the Seas. We had problems getting a cab from the Edge pier to the Harmony pier- we also had a bad cab driver ... Read More
We did, as we have done before, a modified back to back cruise- New Years week on the Edge and the second week on The Harmony of the Seas. We had problems getting a cab from the Edge pier to the Harmony pier- we also had a bad cab driver who took us to the wrong place-I think he did it on purpose to avoid the crowds. Should have reported him but didn't take his number. Since we have previously been on this ship we knew what to expect. The ship is as beautiful as ever. Public rooms great-On our bucket list was to try a Crown loft suite. It didn't disappoint! Huge with two full bathrooms , loads of storage and a view to die for! Two stores bedroom on upper level. We had seen the suite on youtube and it didn't disappoint. The service was excellent and our cabin attendents were great. We had a great location, overlooking the ocean and on the 17th deck near the suite lounge and restaurant. The suite concierges, Jerimia and Checkers were great- They helped secure our dining and cabana reservations. With a suite, it isn't necessary to make show reservations, they reserve an area at each show for suite guest- this is for Grand suite and above. The dining was very good- enjoyed breakfast every morning in the suite restaurant- Lunch we had a couple of times at Johnny Rockets which was an extra charge restaurant- but my DH really enjoys the junk food- you can get a decent salad their also. You can dine at JR for breakfast- for free and get a nice omelet if you want as the buffet didn't have an omelet station. But the suite restaurant did. We enjoyed th hibatchi experience at Izumi. Since it is very limited, reserve before the cruise so as not to miss out. If you come with children a must. We didn't dine at the park cafe this cruise, but nice to be able to get a sandwich or salad and a good option if you don't was to go to the restaurant or buffet-for lunch or breakfast. We also enjoyed dinner at Chops Grille and Jamie's Italian. Didn't go to the others this trip. But Chops and Jamie's our favorites. The entertainment is a 10 plus. Grease was broadway quality as was Columbus the Musical. The Aqua and Ice skating shows were fabulous. The adult comedian at the Attic was so funny! So much entertainment all over the ship and nightly something great in the promenade- such talent on this ship. We didn't go into the casino- unfortunately had to walk through it a few times. It was horrible- so smokey If you do not smoke or are afraid of second had smoke, try to avoid. Royal do what Celebrity has done a do not allow smoking in the Casino. Used the spa for wash and blow twice- services ok- not as good as Celebrity. We didn't go on any cruise sponsored shore x's this cruise- did our own thing. Enjoyed the beach at Labadee and our cabana. However, my husband got a weird bite either at the cabin or in the water. I recommend deet and wear water shoes especially for the kids. Overall the ship was beautiful, and we had a great time. Booked again- but not a crown loft! Read Less
3 Helpful Votes
Sail Date: December 2018
So nice cruise and facilities. The food and the restaurant was better than expected, and the surroundings are so nice. We stayed at deck 10, and I wouldnt recommend to stay below this. The rooms was bigger than we thought and the cleaning ... Read More
So nice cruise and facilities. The food and the restaurant was better than expected, and the surroundings are so nice. We stayed at deck 10, and I wouldnt recommend to stay below this. The rooms was bigger than we thought and the cleaning on board was super. There was maybe to much American entertainment, but yeah - it is America. The watershow was amazing - it is a must see on board! The fitness and spa is very expensive - in our opinion way to expensive. The fitness classes costed 20 dollars - really expensive! though they were fully booked every day, and there should have been more classes, and maybe a little bit less expensive. The scuba shop is not worth trusting. The excursions they were offering were half the time that they said, so we felt we overpaid a lot and they just said that it wasnt their responsibility. BUT, the guestservice and the staff taking care of the booking etc. was awfull! Read Less
6 Helpful Votes
Sail Date: December 2018
I am a diamond member and have always given RC great reviews until now. The dining room and stateroom staff and services was great. I had no issue with the guest services staff. My complaints are as following: 1) Harmony had an ... Read More
I am a diamond member and have always given RC great reviews until now. The dining room and stateroom staff and services was great. I had no issue with the guest services staff. My complaints are as following: 1) Harmony had an excursion which allowed us to volunteer in the community, but a conflict arose when we got to the volunteer stations preventing us from volunteering. I feel that we should have received all of our money back for that excursion. I do believe Royal Caribbean should continue to offer the volunteer excursion opportunity. It is a great way to get the children involved in community service outside the US. However, Royal Caribbean needs to coordinate better with the charities so that conflicts won't arise. 2) The lack of diversity was glaring with the entertainment and shows. There was not one obvious person of African descent. It seemed that everyone was white in each headline, comedy, aqua show, musical, etc. The made of Harmony musical, Columbus, even featured a goddess of the Caribbean with a 3 foot dread wig who was a white person too. That musical also featured a ship flag that contained the symbol of the KKK and white supremist. The broadway show Grease also did not feature a visible person of darker African descent. There may have been an Asian/Hispanic lady who played a role as the latin dancer; but there did not appear to be any other person of color or African descent. Of course, there were plenty of dark people of color as stateroom attendants and wait staff. Royal Caribbean should be doing a better job of hiring people of diverse skin colors for the characters. 3) The dinner quality in the dining room was subpar, equivalent to a 3 star restaurant. It should be at least a 4 or 5. 4) The ship needs comfortable reclining chairs for the accessible rooms for the disabled. My mom couldn't sleep the entire trip because she only had a bed. She took a few cat naps when she could. She cannot sleep in normal beds due to a disability. Reclining chairs and adjustable beds are better to accommodate many disabilities. Read Less
7 Helpful Votes
Sail Date: December 2018
We wanted to try a large ship. we have been on about 12 different ships. Harmony would be the largest. There are a lot of different areas on the ship and we were never felt crowded. We did not find any area that was quiet. Several things ... Read More
We wanted to try a large ship. we have been on about 12 different ships. Harmony would be the largest. There are a lot of different areas on the ship and we were never felt crowded. We did not find any area that was quiet. Several things went wrong. We traveled with two other couples. One couple (who are travel agents) bid on an upgrade and two days before travel, got their bid accepted. When they arrived at dock, there was no record of their acceptance, and their previous cabin had been given away. Our friends showed the acceptance email, and after much looking around they shown to their accepted cabin. This caused them a two hour delay. There was a lot of confusion about documentation being wrong. This couple did not get all the amenities that went with their elite status. Some were sent to previous cabin. They never received their invitation to top tier Captain invitation. Our invitation said correct cabin but had someone else's name on it. We checked with 5 couples and three of them had something wrong. There was a lot of problems with dining room food. My spouse has severe allergies, so we ensure that everyone is aware ahead of time. We always choose assigned seating so we get same staff every time. All staff were aware, from kitchen, head waiter, waiter and assistant waiter. Even so, on three separate occasions, she was served food that would have caused a severe reactions. Totally unacceptable. Food in buffet was better and less of a risk. Read Less
4 Helpful Votes
Sail Date: December 2018
Overall we absolutely loved our b2b on the Harmony. You will definitely get your 1000 steps in daily. So many cool things to do and see on board. Even though we had 14 days, we never got to all there was. Never ate in the dining room. ... Read More
Overall we absolutely loved our b2b on the Harmony. You will definitely get your 1000 steps in daily. So many cool things to do and see on board. Even though we had 14 days, we never got to all there was. Never ate in the dining room. We prefer the Windjammer. Can eat whatever you want and how much you like. The pasta/Mongolian made-to-order dishes were out-of-sight. I know that shows my age. Our main issue was the VERY LOUD noise/music coming from the Boardwalk. We cruised a couple times on the Allure and had a Boardwalk balcony. We booked this area of the ship again because of the fun there was at that end. Anyway, the Harmony has much more going on nightly than the Allure did. That may have changed on the Allure too. It has been 2 years since our last sail on her. Luckily, the Cruise Director was able to have us moved to an ocean view balcony. So quiet! Read Less
6 Helpful Votes
Sail Date: December 2018
ARRIVAL: Spent the night before in Ft. Lauderdale and stayed at the Hotel Morrison in Dania Beach. Modern, clean, great value and close to Port Everglades. Ate at the Portly Pig which was a local fun establishment with great portabella ... Read More
ARRIVAL: Spent the night before in Ft. Lauderdale and stayed at the Hotel Morrison in Dania Beach. Modern, clean, great value and close to Port Everglades. Ate at the Portly Pig which was a local fun establishment with great portabella sandwiches and craft beers. Took a Lyft to the port Sunday morning (far less expensive than taxi or hotel shuttle) and we were on board by 12:00, smooth and fast embarkation. SHIP: We had sailed several times on Oasis, so used to this class of ship. Impressive, beautiful, we always enjoy the art and this one didn't disappoint. Very impressed with many of the large art installations and found the buddah and shiva statues in Silk impressive. Lots of attention to detail. Bionic Bar was a lot of fun to watch. Crowded the first day but after that so manageable. Elevators busy only after a large show and they were very fast. Kept the ship spotless. Not big drinkers and after getting one drink at the pool for $14.95 I took advantage of the mimosa $2.00 sale at the casino during sailing days. Also they gave free mimosas on the last day while waiting for breakfast in the dining room. We got the zoom streaming which was great. We did have one day where the reception was iffy and my husband contacted them and they gave us a refund. DINING: We are vegetarians (ovo/pescatarians eat fish and eggs) so we did not do any of the specialty dining because there was not a lot for us to eat in a Chops for example. We ate most of our breakfast in the Solarium Bistro which I love. It is quiet, healthy fare and not too many people. We ate lunch there often and also this trip tried it for dinner. At breakfast ask for lox, they keep it in the kitchen. Dinner there is romantic, quiet and they have a huge assortment of appetizers such as mussels, ceviche and calimari. The menu trends towards Meditteranean. Dinner in the dining room was fun and the food was fine. Not spectacular but the service more than made up for it. We did Any Time Dining and always asked to share a table and me interesting people. Tried the Windjammer for two lunches the days we were in port and stayed on ship. Like the international flavor and felt the options were extensive and good. ENTERTAINMENT: The director was Michele and I was thoroughly empressed with him and the quality of the entertainment. By far this is the best entertainment I have experienced on board ANY ship. Very edgy and the art direction and costuming were phenomenal. The Fine Line: Fantastic, cool, graphics synchronized to the music and action was great. Far more than a diving water show. Also took in Hideway Heist toward the end of the cruise which was kitchy...both great. 1887 was pretty out there for an ice show, but cool. Great projection showed the ice changing to water and back to ice again. Alot more plot and content than most ice shows and great costumes. Also watched the free-form skating show the last few days which was excellent. Far more orchestrated than advertised and preferred the second i-Skate to the 1887. Comedians were hilarious, took in the adult show as well as the last night family friendly show. Columbus show was wacky and fast paced, enjoyed the romp and the ship onstage was amazing. Grease was well done, great leads and the Orchestra was amazing. We had seen them at Jazz on Four the night before and got to see how talented they were. SERVICE: Prior to going I had read a lot of reviews saying the onboard staff were phoning it in. Did not find that at all, in fact quite the opposite. Everyone was lovely, seemed genuinely interested in us and our trip and went out of their way to be of service. It makes me think that you get what you give. I did see some rude people who were horrible to the staff, always complaining about something. After we were on our excursion in Jamaica (keep reading) it put lots of things into perspective. EXCURSIONS: We had been to Labadee and Cozumel several times so we opted to stay on the ship and enjoy pool time without all the people. The first night of our cruise we met a couple who had been on an entire "Give Back" cruise and they were talking about how great it was to do something for others. They told us about the Volunteer Excursion available in Jamaica so we signed up. There were 13 people in our group and we rode in a bus from Falmouth to Montego Bay. Started at a halfway house where residents can stay for 6 months to get their lives together. The entire place held about 25 residents and was totally self-sustaining. They raised chickens, sold eggs, grew their own food and made crafts to sell. While there we collected eggs and tilled their garden. We also noticed they were in need of a new washer and we collected money to use towards that. Next we went to the heart of downtown Montego Bay which was teaming with people and traffic. We visited a wonderful mission that provided showers and toilitries to the people as well as three meals a day. We were there at lunchtime and helped in the kitchen and served people both inside and out. It was incredibly moving to see the work this group is doing and the people of Jamaica. After seeing people with no shoes and basically living on the street, coming back to the cruise ship and all the oppulence had new meaning. It was so rewarding and I felt good knowing that both of these chairities were getting some of our excursion fees. Our driver Mr. Robinson was a delight and in the future I will look for more volunteer excursions before deciding on a ship. Overall we had a fabulous time and I highly recommend Harmony of the Seas. We took advantage of everything we could...really enjoyed the many parades on the promenade-great costumes and energy. A few suggestions which I will share with Royal Caribbean: Solarium should be no kids at all times. I didn't see any during the day, but people brought them to dinner and it was disruptive. Sorry, I have raised my kids and would prefer dinner that is quiet. Don't fall for the mobile passport app, customs wanted to see the real deal. Zoom was fantastic and allowed us to stay connected via facetime both on ship and with kids back home. Read Less
7 Helpful Votes
Sail Date: December 2018
Heard the Harmony was like Oasis on steroids. I liked the Harmony. Bionic bar interesting to watch. We have been to the ports before many times but wanted to try the ship and it did not disappoint. The shows were very good. The head ... Read More
Heard the Harmony was like Oasis on steroids. I liked the Harmony. Bionic bar interesting to watch. We have been to the ports before many times but wanted to try the ship and it did not disappoint. The shows were very good. The head waiter was very nice to us maria. We are diamond and other couple was diamond plus. We asked for little bites -small little rolls and we got them every night after we asked. There was a lot to do. It seemed at night so much to do and not a lot to do in the afternoon or port days. I had to change dinner around a couple of times due to the shows. This needs attention. Cabin and ship was very nice since ship is only a couple years old. Food was better. Prime rib don't miss. We went with waiters suggestions all very good. Crab cake also good. Salmon is good alternative. Don't miss sea days in diming room. salad is good and pasta also smelled good. We had stir fry which was excellent. The play Grease was very good. Read Less
8 Helpful Votes
Sail Date: November 2018
This was our 45th cruise and the 8th with RCCL. We usually prefer Celebrity but we wanted to try this ship. We were previously on the Allure and the Oasis and had a good time except for the food. This ship was different. The food was ... Read More
This was our 45th cruise and the 8th with RCCL. We usually prefer Celebrity but we wanted to try this ship. We were previously on the Allure and the Oasis and had a good time except for the food. This ship was different. The food was excellent. We ate all our breakfasts and .dinners in the main dining room. .For breakfast and lunch the main dining room offered 2 choices. Full service or buffet. I usually do not like buffets, but the assortment and quality of the food was fantastic. Much, much better than the Windjammer buffet. Service throughout the ship was exceptional. Special kudos to Mimi, our waiter and Elaine Santos, the hostess in the Diamond Club. We booked an ocean view balcony cabin which was very spacious and clean! The entertainment was fantastic. The talented cast performed the show Grease which was totally enjoyable. In fact, we went back on the last day of the cruise to see it a second time. There was entertainment going on all the time. We saw 2 wonderful ice skating shows, and 2 wonderful aqua shows. There 2 comedy shows featuring 2 comedy in each show. Jim David was by far the better comedy. My wife and I were chosen to be on the Love and Marriage game show and we had a ball. The cruise director Michele was the best that we have seen. The only complaint was that there was no tables and chairs around the pool in the “no smoking” area. We usually like to sit at a table to read or play board games. We were unable to do this because all they had by the pool was lounge chairs. All in all, we were pleasantly surprised and are looking forward to our next RCCL cruise, especially since Celebrity has raised their prices drastically. Read Less
1 Helpful Vote
Sail Date: September 2018
Sailed 02 Sept 2017 and 01 Sept 2018. The amenities, activities and enjoyable fun locations throughout the ship are truly something to behold and be enjoyed by vacationers of any age. The staff is amazing, friendly and courteous to a ... Read More
Sailed 02 Sept 2017 and 01 Sept 2018. The amenities, activities and enjoyable fun locations throughout the ship are truly something to behold and be enjoyed by vacationers of any age. The staff is amazing, friendly and courteous to a fault. The menus has changed and so have the options as well as the food. The food 2017 was excellent wherever you dined, this year, the main dinning room food was barley fair to good and the dinning room was under staffed. Specialty Restaurants are a different story, excellent as always. The private Island is always a treat for all ages and offers something for everyone. Jamaica has a nice secure shopping area and all excursions should be booked through RCCL. Jamaica is not the place to wander off or try to save a few dollars. Mexico can be fun for all All the shows are professionally done and are not to be missed. The Harmony is the destination for a fun family vacation. Read Less
1 Helpful Vote
Sail Date: August 2018
We have been sailing with RC since 1990. We have never been disappointed with their new ships. We sailed on August 4/2019 Eastern Caribbean. Let me just say, on each of their new ships upon entering into their ships we have been awed & ... Read More
We have been sailing with RC since 1990. We have never been disappointed with their new ships. We sailed on August 4/2019 Eastern Caribbean. Let me just say, on each of their new ships upon entering into their ships we have been awed & totally wowed. This time we felt that The Harmony of the Seas was a generic version of the Oasis & Allure ship. We found the colors of gray & taupe totally boring! It lacked the brightness, the European fineness of its sister ships. We were not alone, many of the passengers that were on the Oasis & Allure felt the same way. The dining rooms were not as grand, they lost their spiral staircases & beautiful crystal chandeleirs & we missed the singing of the crew on nights that specialized in Italian night & other special nights. We did not like their selection of 90,s music in the promenade. We loved Disco night on the Oasis & Allure & loved the bridge that went across so that the crew could entertain its passengers. The Harmony did not have the bridge & the music was not great- the people did not relate to it as well as the Disco night on the Oasis & the Allure. We must admit that we found the food in the Windjammer & Dining room excellent & the service on board the ship awesome! Customer Service on this ship was the best! The entertainment on board the ship was a little disappointing! Grease was awesome & the cast did a great job, Sandy sounded & looked a lot like Olivia Newton Johns. The ice skating show was awesome! Probably the best ice show comparing with its sister ships. We did not like FineLine (some guy comes out twirling around wearing a huge skirt & carried a whip) & we did not find the show Columbus entertaining at all- it made no sense! The ports to Puerto Rico & St. Marten were just OK. We were in Puerto Rico just a few hours not long enough to go anywhere to far away. Our beach in St. Marten was a disappointment on Orient Beach (Bikini Beach had lots of seaweed all along the beach). We are truly loyalists to RC, we feel that they do cruising the best. We will be going to Italy next year on the Oasis & are looking forward to it! Our favorite two ships are The Freedom of the Seas & The Allure! Read Less
Sail Date: June 2018
One of the best cruise ships we have ever been on. From the staff, rooms, food, and overall activities to choose from, we could not have asked for more. The food at many of the available restaurants was excellent. We especially enjoyed the ... Read More
One of the best cruise ships we have ever been on. From the staff, rooms, food, and overall activities to choose from, we could not have asked for more. The food at many of the available restaurants was excellent. We especially enjoyed the casual experience at Windjammer. The food was excellent every day! We were not highly impressed with the Chop House, especially for the price, but everything else was great. You could not have asked for a friendlier room attendant! There are so many activities to participate in that you will never be bored. The casino is very tight. Don’t spend too much time in there, or you will leave broke. Other than those two negative ratings, the rest was awesome. Make sure to take the VIP dolphin swim in Nassau. Our family loved it! Although there is still damage from last year’s hurricanes, St. Thomas and St. Kitts were still beautiful! We will definitely be back for another Harmony of the Seas cruise! Read Less
2 Helpful Votes
Sail Date: June 2018
The Cruise is so big and beautiful. The route was good. The ship have a lot of fun alternatives. The food in the Main Dinning Room was below average. The service needs to be improve. The flavors and seasoning of the food needs ... Read More
The Cruise is so big and beautiful. The route was good. The ship have a lot of fun alternatives. The food in the Main Dinning Room was below average. The service needs to be improve. The flavors and seasoning of the food needs to be improve too. We ordered the first course and received the second course. The main waiter looks always so lost all the time. The food in the Windjammer was excellent and the service too. Every food was identified and this made so easy the food selection. The entertainment shows was good. The theater looks so small for the quantity of passengers. The courtesy and knowledge of the crew was excellent. The cabin was clean and beautiful. Very spacious cabin and balcony. A great sea view balcony !!! Good space available in the bathroom. The service of the waiter at the cabin was excellent. The Vintage place is a great place for Wine Lovers !!! Service and wine was so great !!! Read Less
2 Helpful Votes
Sail Date: June 2018
We selected this cruise for a family member's 80th birthday and 22 of us attended. We had problems with room reservations (which were never corrected), food quality in the formal dining room and service has declined and willingness ... Read More
We selected this cruise for a family member's 80th birthday and 22 of us attended. We had problems with room reservations (which were never corrected), food quality in the formal dining room and service has declined and willingness to help by onboard shopping staff is very low to poor - in my opinion. Our food service in the formal dining room (American Icon Grill) was very slow and the food quality was below-average most nights and food temperature was barely warm most nights. My table utensils were sometimes dirty or improperly washed. After dinner coffee was cold. I purchased $10k of jewelry in the port of Cozumel late in the day, and you may know that Mexico refunds about 9% of your purchase price - if you file the proper forms in port. Since we were shopping near the end of the day in port, we were not able to get to the Mexico office in port where you file the refund forms - as that small office was already closed. The Royal Caribbean shopping assistant (young lady with blonde hair) just happened to be in the same jewelry store as us, and she assured us that she could help us kick start the necessary forms the very next day onboard the ship. When I met with her the next day onboard the ship, she quickly told me she could not help me, and that I needed to start the process using a mexican website on my own and then she walkd away. That's fine, but don't tell me the opposite the day before. Also, there are very few water fountains, but plenty of bars where they will sell you bottled water. We have sailed about thirty times and this last cruise with Royal Caribbean reinforced that we probably will select Carnival cruise lines for the next several family cruises. Read Less
Sail Date: June 2018
Cruising with RC for almost 15 years and Food quality has Dropped as well as the temperature it is served, as if they want to force you to pay extra for decent OJ and specialty dining Choices are also slim. Do enjoy the gluten free ... Read More
Cruising with RC for almost 15 years and Food quality has Dropped as well as the temperature it is served, as if they want to force you to pay extra for decent OJ and specialty dining Choices are also slim. Do enjoy the gluten free dessert bar up in the Windjammer but it is pretty much the same thing everyday. Also enjoy and need more counters to eat alone. Service good, staff friendly except for the woman on deck 5 that helped with Tech questions. Love the ship, we booked 2x in a row. You would never know there were so many ppl on board. Ease of embarking, etc. Too many children and baby strollers this time and they had no sign in the adult only solarium telling ppl to stay away. Internet streaming is not always fast. Be careful and set yr phone on airplane, it will flip to data international when you port though still on the ship. Moving on to Celebrity now. Read Less
Sail Date: June 2018
Loved everything about this cruise. The staff and crew were very friendly and service was great. I would especially like to thank the casino manager, Johmilyn for treating us so well. We would go again in a heartbeat; this was our best ... Read More
Loved everything about this cruise. The staff and crew were very friendly and service was great. I would especially like to thank the casino manager, Johmilyn for treating us so well. We would go again in a heartbeat; this was our best ever cruise experience. I would recommend this highly to anyone looking for a great cruise vacation. The only negative for us was our experience at Jamies Italian restaurant. The decor consisted of GREEK Gods painted on the walls (what does this have to do with Italian?), dining furniture that was old looking and did not match, and for that was not Italian! No meatballs, no parm dishes, no lasagna, no ravioli, no sausage, no veal etc - but they did push the steak and salmon which was ok, but NOT Italian in any way. Jamie Oliver is known for British food, not Italian, and this was reflected in every possible way. On the other hand, our favorite restaurants were 150 Central Park Avenue and Wonderland. Our favorite shows were comedian AJ Jamal and Fine Line Aqua Show. Our favorite on-borad activities were Cupcake Decorating and Karaoke. The cruise director Dru was also extremely excellent. There is so much to do on the ship, it is impossible to do everything, but we tried! I highly recommend the Harmony of the Seas for your next cruise vacation. It is the coolest ship at sea! :) Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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