1 Helpful Vote
Sail Date: July 2019
We chose this cruise for a family vacation and it did not disappoint! What an amazing ship and the staff was wonderful. It never felt overly crowded and we hardly ever had to wait in lines except for my time dining and that was not bad ... Read More
We chose this cruise for a family vacation and it did not disappoint! What an amazing ship and the staff was wonderful. It never felt overly crowded and we hardly ever had to wait in lines except for my time dining and that was not bad at all. We had 7:45pm reservations every night and we waited maybe 15 to 20 mins tops. We sailed from Port Canaveral. Embarkation and Disembarkation were a breeze! We drove and tipped a porter on the sidewalk to take our bags. We then practically walked right onto the ship with no lines or problems whatsoever! The ship was amazing. It was so clean and there was plenty to do as far as entertainment and activities. We did see Grease and the Fine Line Aqua show. Both were wonderful although Grease was a bit long. My only complaint is that they charged for popcorn for the show. I thought that was a bit cheap but the entertainment was excellent. We also caught the Love and Marriage show, which was quite funny and a couple of pool contests like sexy man and belly flop. These are always fun and entertaining. Our children are 18 and 20 so we really enjoyed the solarium in the late afternoons. It would have been nice to have a pool in the solarium but the hot tubs were wonderful and plentiful with cooling stations. There always seemed to be plenty of pool chairs and we never felt like the ship was over the top crowded. For dining, we did the my time dining because there were no reservations left. This was our first time doing that. It was nice to be able to go whenever if we didn’t show up right on time for our reservation but we missed not getting to know a specific group of servers. We had a different set of servers every night. The service was good but not as good as what we have experienced when we had regular times and the same set of servers. We did not choose any specialty dining as we have done this on past cruises and do not find the food to be that much better. The windjammer was the best windjammer we have eaten at so far with a large variety of quality good food available. The solarium restaurant had a nice salad bar. The park cafe had a wonderful selection of paninis for lunch and breakfast. Sorrentos Pizza was good. There was always a nice selection of pizza. Small bites was the only place to get chips and cheese unless you pay at Sabor, which we did not. They were just ok. We had nice chips and salsa off the boat but it would be nice if they would bring this back in the windjammer with Guacomole and some chunk cheese and crackers. We did not get a chance to try the dog house. We did order coffee and basic fruit as room service but the options are limited for breakfast and we enjoyed main dining and park cafe for our breakfast options. Overall the food was very good. The bars were great! We really enjoyed the Mimosas and Bloody Mary bar in the pub. The schooner bar is always a fav and their lavender daquari is amazing! Boleros has a coconut mojito that is wonderful. Wonderland is fun to pop into for a nice drink and to check out the scenery. Vintages had a nice wine selection. All the pool bars were great with very little wait time and the solarium was the best. All staff were polite and quick. The customer service on this ship is top notch! Our cabin was on the 7th floor. We had an extended balcony. It was wonderful. The rooms on this ship are laid out so nice with lots of storage space and drawers for clothes. We each had our own closet on either side of the room. The bathroom was roomier than any of the other royal ships we have been on. Our stateroom attendant was our favorite so far. She went out of her way to make sure we had a wonderful experience. The excursions were great. Coco Cay is wonderful and it is so nice that Royal honors your drink package and food on the island. The lunch was wonderful. We stayed on Chill Island for most of the day and did go to the pool with swim up bar for a bit. It was busy but so fun. We ended up spending $40 on 2 lounge mats for the day for the beach. I’m not sure that was worth it. I noticed some people brought their own small blow up loungers with netting and I would probably pack something easy like that for next time but the loungers were nice. Next we went to Cozumel and ended up booking an excursion at Mr. Sanchos all Inclusive. It was awesome and we cant wait to go back. I reviewed that on Trip Advisor and that is where I found them. Next, we went to Honduras. I booked Little French Key all island access pass. This was amazing!!! I booked directly online and have also reviewed them on Trip Advisor as this is where I found this excursion. Last we went to Costa Maya. We just got off the ship and shopped around the port. It was a lot of aggressive vendors on the inside that were willing to cut the prices if you started to walk away and a lot of expensive vendors in stores surrounding this. I probably would not get off the ship next time. They did have a pool and swim up bar people seemed to be enjoying. Overall this is our 7th cruise and the best yet! We would love to go back on Harmony of the Seas! Read Less
6 Helpful Votes
Sail Date: July 2019
We chose this cruise for our honeymoon as it came highly recommended. Unfortunately we were ver disappointed with our experience. Day 1 - we were not let into our rooms till after 1pmm this left many passengers holding onto hand luggage ... Read More
We chose this cruise for our honeymoon as it came highly recommended. Unfortunately we were ver disappointed with our experience. Day 1 - we were not let into our rooms till after 1pmm this left many passengers holding onto hand luggage meaning activity options were limited. None of the bars had menus out and the staff were only intrested in selling the drink packages rather than service. Day 2 - coco cay was a pleasant island but there was a lack of communication around what activities would be available along the beach. There was very little signage to tell you what drinks you could buy or where advertises activities were being held. Dinner at Icon grill was also a mess. The servers did their best with a very overbooked restaurant, but we were kept waiting for 20 minutes for a pre booked table. Our food then took so long to arrive that we missed a show we had booked for 2 hours after our dinner reservation. It was too noisy to even have a conversation with the person across the table so we ate in silence. Day 3 - at sea. Entertainment offered was great, however there were not many activities offered for entertainment. Rather most seemed to be focused on seeing how much they could get you to spend. This made for quite a boring day aboard. Day 4 - getting off the ship in Mexico was a mess. There was no organisation of your groups, rather we were told to go to the end of the pier at a certain time. The timeframes given to get to the designated area was ridiculous as it was set for 15 minutes after we were able to leave the ship, meaning everyone else was also trying to get off at the same time. My husband and I had also purchased a dining package and were told we can dine at any specialty restaurants. After dining at hibachi we were informed this was not included. We felt very ripped off as nowhere on the ship website is this outlined. We were also told at the end of the dining experience, removing our option to choose. Extremely disappointed as we spent a lot of money on this cruise with expectations of a relaxing vacation, when really we were sucked into a money eating scheme and have yet to see the benefit of the cost. Read Less
1 Helpful Vote
Sail Date: July 2019
My husband and I are frequent cruisers with RCCL, but this was our first time on Harmony. We have always driven down in the past since we live in South Carolina, but decided to fly this time (so much better!!). We caught a direct flight ... Read More
My husband and I are frequent cruisers with RCCL, but this was our first time on Harmony. We have always driven down in the past since we live in South Carolina, but decided to fly this time (so much better!!). We caught a direct flight out of Charlotts for a good price, and booked hotel and transportation with Go Port Canaveral. Flew into Orlando, caught hotel shuttle to hotel for the night, then the shuttle to the port the next morning. Easy peasy. Embarkation was a breeze! RCCL now has employees with tablets posted at the front of some lines to check people in who already have their Set Sail pass printed and ready to scan, so take time before your cruise to do the online check-in and print your passes!! We were on the ship within 10 minutes, and our ship cards were waiting at our room. So easy! Our room was ready at 1pm sharp, and was beautiful! We had our usual Central Park balcony, as on the Oasis OTS, but the layout was different and the room seemed much more spacious! Very clean, cool, comfortable, included a bottle of wine and some extras. My only complaint is that the pillows were extremely flat. I recently had a disc replacement in my neck so by the end of the cruise I was really hurting. My fault for not bring my own pillow. We went to eat in the WIndjammer, which was busy but manageable. Food was yummy. They were REALLY pushing the deluxe beverage package, offering buy one, get one 50%. We never get the beverage package, but after cruising on Norwegian Sky with drinks included we decided to try it on RCCL. Almost $900 later, we had our drink package and began enjoying it immediately. Drinks were mostly good but bars got crowded and slow, and kids using the bar areas did not help! Parents and RCCL: PLEASE keep kids out of the bars, at least prohibited from sitting at the bar and ordering sodas. There are other places to get sodas. Leave the bars to adults drinking bar beverages. Especially where the seating is limited, like the Rising Tide Bar. I get it, it goes up and down and kids dig it, but a bar is for adults and we should be able to find a seat not occupied by kids eating pizza with their faces in their phones. Sea days were fantastically relaxing! Roaming the ship, watching the Flow Rider surfers, shopping, CASINO!!! (I love this casino has a non-smoking side! As a heart patient who can't be around smoke, it's lovely to enjoy a casino!) We ate in the dining room once, with My Time dining. Luckily I reserved our time online in advance because the non-reservation was ridiculously long! Windjammer was really good for dinner and lunch, as was Solarium Bistro and room service. I cannot say enough about the ports we visited (besides Coco Cay which we didn't participate in due to the upcharges). 1. In Costa Maya we booked the Port Pass excursion thru the ship and that was great! Included tequila tour and tasting, chocolate theatrical tour and tasting, and aviary which was very cool. And 3 free drinks per person. All without leaving the cruise port! 2. In Roatan we booked a private tour with Daniel Johnson's Monkey and Sloth Sanctuary. One of his tour guides, Felicia, picked us up at the pier and drove us around the island before stopping at a chocolate factory, the animal sanctuary (phenomenal to hold a sloth and play with monkeys), the iguana and marine sanctuary (loved this! huge iguanas, lobsters, huge tarpon fish and amberjack fish), and a beautiful local restaurant with the best seafood and view right on the water! ) FYI: the ship offered an excursion to the monkey and sloth sanctuary for about $149 per person; we got a 5-hour private tour of the island, including the sanctuary and more, and paid $40 per person by booking directly with them. Plus, this ensures the islanders get all the financial benefit from our visit, not the cruise line. 3. In Cozumel we booked an excursion via Vacations To Go, called Taste of Mexico. This was so much fun and educational! We learned about the chocolate-making process, ground our own beans and made our own chocolate bars, enjoying authentic Mexican mole dip and chocolate with tequila drinks. We learned all about tequila: difference between sipping and mixing tequilas, the process of growing and harvesting blue agave plants, the proper way to drink sipping tequilas, and even got our own graduation certificates at the end! We also enjoyed the all-you-can-eat taco bar with home made tortillas. Entertainment, as always, was top notch! I, personally, found Grease to be a huge disappointment, but the aqua show, ice skating, Columbus musical, and everything else more than made up for it! Again, I was glad I reserved our seats and times online before the cruise because a lot of people without reservations did not get seats for some shows. All around, a great cruise that we will always remember and look forward to going again!! Read Less
5 Helpful Votes
Sail Date: June 2019
Cruised with 27 others. Had family, friends and Niece and Nephew 17&18. HOTS june 2019. We all felt the free food was excellent except for Solarium poor service & food. I reserved two times for free dinner every night, Solarium 6pm ... Read More
Cruised with 27 others. Had family, friends and Niece and Nephew 17&18. HOTS june 2019. We all felt the free food was excellent except for Solarium poor service & food. I reserved two times for free dinner every night, Solarium 6pm and then also My Time Dining 8:30 since we had no idea of show times & did not want to miss since dinner service is alloted 2 HOURS every night. The room attendants and food staff that we saw or spoke were almost all exceptional. There is an 18% tip already paid, we paid an extra 10 to 15% on top and could charge to our room. RC constantly nickel and dimed during the entire pre cruise, items that stated would be included were not get everything email led to you if they tell you something. Voom almost NEVER worked, no way to communicate with rest of our group, RC should atleast put dry erase boards on doors so we could tell everyone where wewent and in four hours where we will be. Print out your entire daily planner, to prove what you paid for and time you scheduld since their app hardly worked. I had to fight to get 1-arcade $ back, since card did not work( had already worked with attendant night before), 2- $ back from cancelled port RC excursion, 3- proof of dinner reservation # reserved and time 4-i have limited mobility and diarrhea was noted on my reservation and RC could not confirm where the $1200 Chill Island Cabana i paid for was..of course 2nd in line on Day one excursion CS had my reserved cabana the farthest last one as far away from bathrooms as possible to walk in 4 inch sand THANKS RC for working with me . 4- got $ back on voom since down so many days. 5- got $ money off cabana since items that should have been included were not - combination locking lid, speaker, usb outlet all none Existant. 6- Got bottle of wine since CS sold me personal Flowrider for my Fam of 3 (my Ipad blocked some drop downs for some reason and i never could read the excursion notes) but not the personal whole hour one on one, was only personal with 12 other guests. 7- RC sponsored excursion start time changed weeks ago, noth Ng noted on my stuff, noone informed us i guess they dont know how to pick up phone or knock on door but willing to interupt my meal to ask me to change my dinner time to 9pm for the remainder of the cruise. Oh the biggy, the weather was crummy, the second largest ship in the world swayed all day and night the first 3 days - in bed, during day, durring dinner, on top deck on bottom deck while walking, everywhere. It was not killer, but i have vertigo so it affected me more than others, but everyone was talking about it. Cool to watch the water swaying out of the pools though. So when it rains no Flowrider, mini golf, rockclimbing or ofcourse pool..could use hot tub since under cover. Since voom did not work, dinner reservation for everyone went out the porthole, first three nights instead of 2 hrs, took an extra 30 to 45/min to seat, so turned into 3 HOURS for dinner. Which dominoed into evening events , that were cancelled. Bummer again. Ps RC luggage tags are competely different, confirm size and shape before buying the cutesie tags. We had an okay time, expectations were high, being let down could have been avoided. Check out Rcblog to get good tips. Read Less
3 Helpful Votes
Sail Date: May 2019
This cruise ship was amazing and the staff was really nice and informative. After watching YouTube videos I had expectations of the embarkation and disembarkation to be a madhouse and frustration. But to my surprise both the embarkation ... Read More
This cruise ship was amazing and the staff was really nice and informative. After watching YouTube videos I had expectations of the embarkation and disembarkation to be a madhouse and frustration. But to my surprise both the embarkation and disembarkation was really smooth. We got to the terminal around 11:00 and we was on the ship by 11:30. (we did online check in prior, which I highly recommend) As far as disembarkation we left around 9:00 we waited in line to get off of ship for like 20 mins. Our suitcases were easy to find as well. Overall for disembarkation it took us like 45 mins to actually get in the shuttle to go to the airport. The ship was sold out so we had close to 6,000 people and yet it didn’t feel crowded. We wasn’t bumping into each other. The ship was so nice and clean. My husband and I stayed in a ocean view balcony cabin and it was spacious. I wasn’t feeling our stewardess, I feel she could had been a little more attentive. We had prepurchased dinner for 2 specialty dining and let me tell you that we wasted our money. The food nor the wait staff was good. We went to 150 Central and Chops Grill and we were so disappointed. We had a reservation for hibachi for our anniversary but we cancelled and got a refund because we were afraid we would had the same bad experience that we had with the other two restaurants. But let me tell you... the main dining for dinner was really good. Also the windjammer for breakfast and lunch was on point. They had plenty to choose from and the food was delicious. We saw the shows and hands down the best one to me was Columbus. Grease was not good at all!!! It was too long ( 90 mins) and boring. If we weren’t sitting in the middle of the row we would had been left and found something more exciting. The karaoke had limited out of date songs. They really need to update this. But overall this was a nice experience and I most definitely will go again. Next year we are doing the Symphony of the Seas only because it’s a littler bigger than Harmony and I want to see what it has to offer. Read Less
4 Helpful Votes
Sail Date: May 2019
We chose this cruise because we love the Oasis class ships and had been on Oasis of the Seas and Allure of the Seas the two previous years. While they are all very similar, each has their different nuances. We have been on 12 cruises ( 8 ... Read More
We chose this cruise because we love the Oasis class ships and had been on Oasis of the Seas and Allure of the Seas the two previous years. While they are all very similar, each has their different nuances. We have been on 12 cruises ( 8 with Royal Caribbean ) and this was by far absolutely the quickest embarkation ever. I can't say enough good things about it. I had coffee one morning with a guy that had been on over 70 cruises ( not a travel agent ) and he confirmed what I already knew, Royal Caribbean all the way. They have the embarkation down to a science. Another thing I've always liked about Royal Caribbean is they do the muster drill in one of the dining rooms so there is a place to sit as opposed to other lines that have you stand for 30 minutes or more on one of the outside decks. The ship itself was beautiful and well maintained. If I had to do it all over again, I would definitely sail on this ship. The only thing I noticed and didn't like was that you could hear the noise inside your cabin from the Boardwalk whereas on the Oasis and Allure, you could not. We also noticed that the closets were configured differently ( which we liked ) and had drawers in them which the other ships did not. The shower was noticeably bigger with a completely closing glass surround. ( again, we liked this ) I don't remember the name of the motel we stayed in ( Titusville )( I think it was a Quality Inn ) but it was a dump and the steakhouse that they were so high on ( on the grounds ) had good food but I don't think they've cleaned their bathrooms in a couple of years. Our room steward Delano was great and very attentive. The entire staff was very friendly. The cabin was always very clean although I wished they had vacuumed a little more. Shore excursions were mediocre at best. Next time, I will not book any shore excursions. Perfect Day at Coco Cay was fabulous. We had a 10 o clock balloon ride booked which they had to cancel due to the wind. ( Royal Caribbean has no control over the weather ) Even though it started off cloudy in Port Canaveral, we had pretty good weather 95% of the time. ( again, Royal has no control over mother nature. ) The new Coco Cay is gorgeous. The entertainment on board was superb. As a guy, I don't normally like musicals but I thoroughly enjoyed Grease. Great production. We traveled with another couple and they enjoyed the cruise as much as we did. The service in the MDR was a little slow but there are 13 complimentary places to eat so this really didn't matter. That's another thing I like about the big ships, variety. Even though it was a large ship, I've been on smaller ships that seemed a lot more crowded. The belly flop contest, worlds sexiest man and women's cannonball contest were hilarious. The second Aqua show was a lot better than the first. Read Less
3 Helpful Votes
Sail Date: May 2019
We chose Harmony of the Seas because we wanted a short cruise out of Port Canavarel with all the amenities. We like Suites and the Coastal Kitchen experience. Embarkation was a breeze, our room cards were waiting for us in our room. ... Read More
We chose Harmony of the Seas because we wanted a short cruise out of Port Canavarel with all the amenities. We like Suites and the Coastal Kitchen experience. Embarkation was a breeze, our room cards were waiting for us in our room. Loved the Coastal Kitchen for Breakfast and lunch. We actually bought the dining UPGrade and had a dinner in 150 Central and Chops Grille. While the service was nice in both restaurants; the food quality was just ok. We ordered the Halibut in the 150 Central and it was definately overcooked; I know we could have sent it back but..... The next night in Chops; the appetizers were great. We both ordered filets; medium rare. Not the best quality filets we ever had; they lacked flavor. Thought at first they were overcooked but the center was medium rare. As much as we liked the smaller dining experience I don't think it was worth the upgrade price. The Coastal Kitchen service was great; the one dinner in the Main Dining Room was also great; just too big. We went to the Grease show; well done. I always think these shows go on just a bit too long. People were beginning to leave before the show ended. Loved the Grease music so we stayed for the entire show. We went to the Fine Line water show. WOW, WOW, WOW. Best show of this type that we have ever seen, Pay attention to the first performer to come on stage; we twirls and spins for at least 15-20 minutes and then he is also in the show. Super High energy. Well done Read Less
5 Helpful Votes
Sail Date: April 2019
We loved this ship! We experienced lots of new things. We rode the carousel even though we are older, we rode the rising tide bar twice, watched the bionic bartenders, saw the show Grease, Columbus the musical, the ice show, the aqua ... Read More
We loved this ship! We experienced lots of new things. We rode the carousel even though we are older, we rode the rising tide bar twice, watched the bionic bartenders, saw the show Grease, Columbus the musical, the ice show, the aqua show and all were very entertaining. Our cabin steward Xavier Fernandes was exceptional, he kept our cabin 12698 spotless, made a big deal out of our anniversary, and had a please personality. The food was delectable, our main dining staff, Tianyu, Rhoy, and Blanca were the best! Service throughout the entire ship exceeded our expectations. We did not get off of the ship for the ports because we had such a great experience. The last night parade was fun. We ate at Jamie's Italian and the risotto was just like what we had in Italy. Chops Grille was beyond exquisite! From the bread to the final course, the food was amazing! The service is on the slow side, but we didn't care. Since we enjoyed it so much we booked Allure of the Seas for December 1st. I would highly recommend this ship to all. The Solarium is actually 3 levels which I never saw before, however, they do not have a pool in there. Too many kids on board though. I don't know if they have to provide proof that their kids has shots for measels or not, but they should have to as this is a major health concern. Lots of rude people not sanitizing their hands. This needs to be reinforced more. We used the fitness center 4 times during the week, so we didn't gain any weight, and there were plenty of machines. I never had to wait for a treadmill, or recumbent bike, plenty of towels, a scale, and restrooms. Read Less
Sail Date: March 2019
I traveled with my wife March 1st. . We had an amazing time. Got to and on the boat with absolutely no issues. T he boat was full and loaded families with kids. Later I was told it was still spring break not aware of that ... Read More
I traveled with my wife March 1st. . We had an amazing time. Got to and on the boat with absolutely no issues. T he boat was full and loaded families with kids. Later I was told it was still spring break not aware of that it booking time but it Didn’t matter we were able to escape to the solarium where we spent our days, The reality is though the the pool area was overrun with children. This is kind of a vibe killer but again, the Solarium saved the day. We love the boat and the layout. We were never bored and always kept busy We both work out and use the track and gym and both were phenomenal. The food is cruise food. Remember you’re going on a moderately priced cruise not the queen Elizabeth. If you understand this and look for good food options you will be more then satisfied. The windjammer is a bid crowded at most times try the solarium bistro or some other options for lunch. We always have a balcony this time we just got a large window it was more than fine for us and we saved a lot of money. The evening entertainment and shows ware spectacular I work on Broadway in New York City they were comparable to shows seen there- some even better. Saint Martin, Labadie, and San Juan Nice island stops we didn’t need to do excursions and had a great time anyway. We did a self disembarkation took our luggage off of the boat ourselves And we’re at the airport in minutes. Personally I'd only go on this cruise again if we had kids coming along but that does not mean without them you could not have a ball. BTW the casino is awesome, albeit there is a smokey smell. All of the service was great !!!!! Enjoy. Read Less
4 Helpful Votes
Sail Date: February 2019
Warning, long review incoming. We have sailed Disney three times, and this was our second RC cruise. First time on this class ship. Ship/Cabin: Getting on board was a breeze. We were emailed and asked to show up not before noon. ... Read More
Warning, long review incoming. We have sailed Disney three times, and this was our second RC cruise. First time on this class ship. Ship/Cabin: Getting on board was a breeze. We were emailed and asked to show up not before noon. We showed up at noon and were on the ship by 12:25. Our room was ready at 1:00 and our luggage was already there. Very nice sized balcony room, and worth the price in my opinion. Plenty of storage space for two people. The balcony is my sanctuary and is needed for me. We purchased the deluxe beverage package and VOOM for one device. The app is nice but needs work. We were able to relax, and had a small lunch in the Solarium Bistro, then walked around and tried to find our way around the ship. We also did the Ultimate Abyss slide right away, and that was a lot of fun. This ship is AMAZING! I do not like crowds, and there were over 6000 guests on board and I only felt the crowds poolside on days at sea and at a couple of shows. I love the design of this ship. Also, the water slides were an absolute blast. Almost 70 steps to climb, but I did that multiple times each day (8 was my record, and loved the green slide). There are places to relax and have quite when you want. I love the Solarium, but no pool was a bit disappointing. Days at sea were very relaxing there, and it was still a very short walk to the Water Slides. I spent about 20 minutes in the Casino (too smokey for me) and did walk around a lot. My wife and I avoided the elevators, so we got a decent workout walking stairs. We also used the gym three times and the walking/running track on deck 5 often. I gained a few pounds, but the stairs and walking helped keep that number low. I love the options and activities on this ship. Dining: Dinner (SILK, deck 5) day one was the first disappointment, and set the tone for mediocre dining the entire week. We were my-time dining, as "traditional" was already full when we booked 14 months earlier. We were sat right away, and we had mentioned that we wanted to sit with other people and not at a two seat table. This did cause some confusion by the terrible hostess, but eventually someone was able to tell her what we wanted, and we were sat with two other couples. The food was ok (salmon overcooked, lobster tails had one that was good, one was rubbery), the service was terrible and consistently bad in the main dining room. I never did get the name of our assistant waiters, and we had three different waiters/assistant waiters the four nights we ate in the main dining room before deciding to call it quits. It became a joke at our table to see what they would mess up first. One night, the appetizers were almost completely finished before we had our drinks. Another night, one person was delivered the wrong entree and wrong desert. Another night, someone asked for two different appetizers, and never received them. Another asked for two deserts and only got one. I asked for and received the wrong desert twice. After the 4th bad main dining room experience, we were done. I booked the Solarium Bistro for dinner one night, and that was the best dining experience of the week at that point. I was fine with pizza or hot dogs or whatever the rest of the week, but someone suggested Wonderland. We decided to do that, and while I am not happy about being steered to upscale restaurants because of terrible service, we both loved the food and service and wonderland, and I tipped and extra 25% to Maria, since the entire experience was great. Basically, Wonderland gave us what we had received with no up charge when sailing Disney. You do get what you pay for. Maybe I get a suite next time, since that would more accurately compare the two lines? Eating in Coastal Kitchen would be much nicer I imagine. We usually had breakfast or lunch, rarely both. I enjoyed Mini Bites since they had a made to order omelet option for breakfast. We also both enjoyed the Solarium Bistro for any meal. We had pizza once, and a hot dog on the boardwalk once. We only ate in the Windjammer once during lunch while in port. Too crowded to be enjoyable, though the food was fine. I preferred the Solarium or Mini Bites to the huge buffet. I would rather have fewer options in a less crowded area. Service: My wife and I were celebrating our 30th wedding anniversary and also her birthday. We booked this while on board Independence of the Seas in 2017. While the travel agent "made a note" of our reason for the celebration, and so did the phone agent I spoke with when booking show times, the day came and went with zero acknowledgement. That was my first trip to Guest Services. The agent apologized and offered a bottle of wine. Sure, it was kind, and something. Just sad that I had to mention it. They also forgot her Birthday. How hard is that one? You have everyone's birthday on the ID they use to get on board. Again, Disney makes you feel welcome, Royal may do that for Diamond types, but I am not there. The cabin was kept spotless, and the beverage service throughout the ship was amazing the entire week (except in the main dining room. I know, same people). I made a second trip to guest services after our 4th bad experience in the Main dining room. She offered to remove the prepaid gratuities. I declined. The staff was all working hard, just needed either better training or management. I just used the cash I had brought to tip the bar service I enjoyed and the cabin attendant instead of giving extra to the waitstaff. Entertainment/Activities: We love the aqua show, and I got to see it a second time by just hanging out by the rock climbing wall. There are chairs there, and some were open right before show time. We liked Grease, but had seen it before and often enough that it was just OK for me. The had to alter the story a bit for time and no intermission. I absolutely loved both comedians. I did not go back for the family friendly version, but heard that was good. Voctave was also very good. Columbus could have been skipped. It was ok. I see enough ice that I skipped the skating show. I mentioned the smoke in the casino, other than that there is plenty to do while on board. I was never bored. Zumba poolside, different contests and activities and dance party's. We both had a blast, and it was a memorable week with a few hiccups and mediocre dining. Ports: Labadee. Rented a cabana and loved the day of relaxing. Food was fine. I fed the local starving dogs that were around (they liked the chicken), and wanted to rescue them. Jamaica: Did not do much. we shopped, then got back on board and braved the WindJammer, then hit the pools and waterslides since they were not crowded at all. Cozumel: been here plenty of times. Did a bit of shopping and got back on board the not-crowded ship. Will I go again? Probably. I will either pay extra for a suite, or pay for a dining package. I have to do math to decide if Disney is worth the extra expense. I like all the activities that RC has on board. I will cruise again, I may need to look at other lines. Read Less
3 Helpful Votes
Sail Date: February 2019
This our third cruise. Many positives. A few negatives. First the positives. Dining room food and service exceeded expectations considering some of the reviews we read. Food was good. Portions are small but that is fine with me. ... Read More
This our third cruise. Many positives. A few negatives. First the positives. Dining room food and service exceeded expectations considering some of the reviews we read. Food was good. Portions are small but that is fine with me. Don't like overeating. Service was perfect every night. My Time Dining was flawless. Longest wait to be seated all week was 5 minutes. Our enjoyment of the shows was mixed. Grease was fantastic. I had seen Grease on Broadway and this production was much better. The diving shows were also incredible. Almost too high and scary to watch. Ice shows good but not great. Other shows including comedian and RC production just average. Embark and disembark very smooth. They have that figured out. Worst part of embarkation is the ridiculous bottleneck getting into the port terminal. Add at least a half hour waiting for your cab to get past security checkpoint. Excursion experience was mixed. Super good time on the Paladar and Starfish snorkel in Cozumel. The reef is stunning. Great guides and flawless execution. Chukka Horseback ride in Jamaika could have been an awesome experience but very disorganized and terrible facilities considering the number of guests that they get per day. The changing facility to get into swimsuit for the water ride is a one stall bathroom where you dont want to touch anything. They left us milling around asking what we are supposed to do. Should be much better at $100 a person. Labadee excursion cancelled due to wind. The island is quite nice but by the time we figured out the layout it was late in the day and we missed some great beach areas. Suggestion would be to give or have a map to help guide like an amusemant park would have. Balcony room was comfortable. Room steward did his job perfectly and with a smile. Earned an extra tip for sure. Our friends were next door so they can open the balcony between the rooms which was very fun. Negative experiences on the pool deck. Just too many people jostling for too few chairs and pool space. Should definitely have a pool in Solarium for adults only. Just no way to provide enough poolside room in this big a ship. The other areas don't seem crowded at all. Went to one specialty resturant and the food was good but not sure it is good value to pay added $100/couple over the Main dining option. Overall this is a very clean and friendly ship with dedicated staff. Lots to do. Trade off is between all the shows and entertainment options versus sharing the pool deck with 5000. Nice ship, nice cruise. Read Less
4 Helpful Votes
Sail Date: February 2019
We opted for this cruise for the experience and time to explore the Harmony of the Seas and also escape from northeastern winter. Embarkation was delayed for some reason and it was a canumdrum when boarding began as we stood for over ... Read More
We opted for this cruise for the experience and time to explore the Harmony of the Seas and also escape from northeastern winter. Embarkation was delayed for some reason and it was a canumdrum when boarding began as we stood for over an hour. The ship, staff and entertainment was excellent,especially the bar service and the main dr waiters. We had been to the ports of call many times and had opted to take advantage of the ship pools as on sea day as the pool decks are extremely crowded on sea days. We got off at Labadee and rented an umbrella on the beach which was simply charged to our sea pass card . We had specialty dinners at Jamie’s Italian one night and Chops on another and neither disappointed . The main DR service was excellent but the food is just a little repetitious from cruise to cruise We enjoyed the shows, especially Columbus, the aqua show and the ice show...A DONT MISS...Make sure you book in advance to assure seating We bought the drink package prior to boarding which simplified drink ordering and we also purchased VOOM for one device. Although the.connection was good, I believe it to be somewhat pricey. We opted to walk off the ship for disembarkation and having left our cabin at 630AM, we were through customs and at FLL by 745AM. Read Less
6 Helpful Votes
Sail Date: January 2019
We have previously been on the Oasis and Allure. We were excited to go on the Harmony. As expected, the Harmony is a gorgeous ship. I love the Oasis class ships, as they are easy to navigate and all the neighborhoods help to spread the ... Read More
We have previously been on the Oasis and Allure. We were excited to go on the Harmony. As expected, the Harmony is a gorgeous ship. I love the Oasis class ships, as they are easy to navigate and all the neighborhoods help to spread the people out on the ship and help make it feel uncrowded. The shows on this ship are absolutely top notch. Grease was, by far, the best show we've seen on a ship and so fun! Every single show on the ship is just amazing. The ports were great, too. Between the ship, shows and ports, this had the potential to be the best cruise we've ever gone on. But... We usually go this particular week because it's between school breaks in the U.S. so we've found it a good time to cruise when there isn't many kids. Except this year! We were told there were 1,500 kids on the ship!!! That was way too many! Children were everywhere, even where they shouldn't be (solarium, bars and hot tubs). From what I understand, RC was offering a "kids are free" promotion that might have been the reason why it was so inundated with little kids. There was a Jewish holiday that week so there were certain things done that week to cater to the Jewish passengers (changing the Solarium Bistro to a kosher restaurant, for instance). It seems like it would have been better to set up the kosher restaurant away from the Solarium, since that brought kids into that area. Most of the other passengers on the ship were from Brazil. You can tell that customs are different there, as the entire time people (especially children) were cutting in lines and behaving in a way that most Americans would consider rude. We alternate between Royal Caribbean (because their ships are just magnificent) and Carnival (which really are a bit more fun). Whenever we go on Carnival, I find people turn their nose up about it and want to make comments about the kids or lower class of people on the ships. I can honestly say that this was the worst experience I've ever had as far as fellow passengers on any ship. Hot tubs were full of toddlers in swim diapers, leaving no room for adults. Some families had to be told over and over again that they couldn't have their kids in the Solarium. Kids were constantly cutting lines. I was kicked hard in the back in the pool by a bigger kid who didn't even take the time to apologize. Another thing we saw on this ship that we haven't seen before was 2-3 small dogs. Sorry, but a miniature poodle or a yorkie is not a real service dog and have no place on a ship! A couple we met in the hot tub (which we could only get in at night when people finally got their toddlers out of there) told us that one of the dogs was left in the cabin all day while the lady who brought it was on an island and it barked non-stop, causing them to avoid going to their room at all. In summary, I can only say that the Harmony of the Seas is a fabulous ship. It's a marvel on the sea. If RC continues on this quest to fill the ship with as many kids as possible, though, they're not going to remain our first choice. We get very little time off work and choose a cruise to relax. When you can't go into a pool without getting splashed and kicked, can't get into a hot tub during the day due to it being full of kids with floaties on their arms and swim diapers on and can't even escape to the Solarium without waiting for kids to be served sodas at the bar before you, it really deters from the relaxing trip we had hoped for. Read Less
3 Helpful Votes
Sail Date: January 2019
This was my fourth Royal Cruise and one of my favorites. The size of the ship allowed for an easy flow of people and the only time I really experienced a crowd was when we embarked on the first day. It was also nice having a larger ship ... Read More
This was my fourth Royal Cruise and one of my favorites. The size of the ship allowed for an easy flow of people and the only time I really experienced a crowd was when we embarked on the first day. It was also nice having a larger ship because that meant I hardly felt the motion of the ocean. There were lots of opportunities to find things to do either on a sea day or port day. On sea days there are multiple quizzes and games in the Schooner Bar, the escape room or other physical actives (like the rock wall, zip line and mini golf). There are also the pools, which my wife and I didn’t really spend any time at. I may not have made it to all the shows, as there are so many; however, I made it to most of them. From karaoke competitions to the Battle of the Sexes to the shows that require reservations, I wasn’t ever bored. There were lots of delicious places to stop, but one of my favorite places is Park Café where I was able to enjoy my roast beef sandwiches. I also like the main dining room. I personally think that it is close to the quality of the specialty restaurants. Overall, the ship was nice and large, so it didn’t feel like people were on top of one another, and I rarely felt the movement of the ship. I was always entertained and could tell the staff and crew wanted to make sure their guests felt special. I definitely didn’t go hungry and left happy. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose this cruise because we wanted to go on the Harmony of the Seas. We have traveled to the Eastern Caribbean many times and enjoy the ports. While on this cruise our friends celebrated their 50th wedding anniversary. Royal ... Read More
We chose this cruise because we wanted to go on the Harmony of the Seas. We have traveled to the Eastern Caribbean many times and enjoy the ports. While on this cruise our friends celebrated their 50th wedding anniversary. Royal Caribbean provided a bottle of champagne and chocolate covered strawberries for the occasion. We are Diamond members of C & A and truly enjoy the nightly get togethers for drinks. We enjoy meeting people and have made some great friends in the lounge that we continue to stay in touch with. There is one thing I don't quite understand about the DL. We enjoy Bourbon. Plain old Bourbon. There is not a single Bourbon on the drink list for the DL. The bartenders say we have Jack Daniels, Jack Daniels is not Bourbon. The dining room (American Icon) staff was exceptional, although we would have preferred to have been assigned the Grande dining room. We did self disembark due to an early flight and it went well. Read Less
1 Helpful Vote
Sail Date: January 2019
We did, as we have done before, a modified back to back cruise- New Years week on the Edge and the second week on The Harmony of the Seas. We had problems getting a cab from the Edge pier to the Harmony pier- we also had a bad cab driver ... Read More
We did, as we have done before, a modified back to back cruise- New Years week on the Edge and the second week on The Harmony of the Seas. We had problems getting a cab from the Edge pier to the Harmony pier- we also had a bad cab driver who took us to the wrong place-I think he did it on purpose to avoid the crowds. Should have reported him but didn't take his number. Since we have previously been on this ship we knew what to expect. The ship is as beautiful as ever. Public rooms great-On our bucket list was to try a Crown loft suite. It didn't disappoint! Huge with two full bathrooms , loads of storage and a view to die for! Two stores bedroom on upper level. We had seen the suite on youtube and it didn't disappoint. The service was excellent and our cabin attendents were great. We had a great location, overlooking the ocean and on the 17th deck near the suite lounge and restaurant. The suite concierges, Jerimia and Checkers were great- They helped secure our dining and cabana reservations. With a suite, it isn't necessary to make show reservations, they reserve an area at each show for suite guest- this is for Grand suite and above. The dining was very good- enjoyed breakfast every morning in the suite restaurant- Lunch we had a couple of times at Johnny Rockets which was an extra charge restaurant- but my DH really enjoys the junk food- you can get a decent salad their also. You can dine at JR for breakfast- for free and get a nice omelet if you want as the buffet didn't have an omelet station. But the suite restaurant did. We enjoyed th hibatchi experience at Izumi. Since it is very limited, reserve before the cruise so as not to miss out. If you come with children a must. We didn't dine at the park cafe this cruise, but nice to be able to get a sandwich or salad and a good option if you don't was to go to the restaurant or buffet-for lunch or breakfast. We also enjoyed dinner at Chops Grille and Jamie's Italian. Didn't go to the others this trip. But Chops and Jamie's our favorites. The entertainment is a 10 plus. Grease was broadway quality as was Columbus the Musical. The Aqua and Ice skating shows were fabulous. The adult comedian at the Attic was so funny! So much entertainment all over the ship and nightly something great in the promenade- such talent on this ship. We didn't go into the casino- unfortunately had to walk through it a few times. It was horrible- so smokey If you do not smoke or are afraid of second had smoke, try to avoid. Royal do what Celebrity has done a do not allow smoking in the Casino. Used the spa for wash and blow twice- services ok- not as good as Celebrity. We didn't go on any cruise sponsored shore x's this cruise- did our own thing. Enjoyed the beach at Labadee and our cabana. However, my husband got a weird bite either at the cabin or in the water. I recommend deet and wear water shoes especially for the kids. Overall the ship was beautiful, and we had a great time. Booked again- but not a crown loft! Read Less
3 Helpful Votes
Sail Date: December 2018
So nice cruise and facilities. The food and the restaurant was better than expected, and the surroundings are so nice. We stayed at deck 10, and I wouldnt recommend to stay below this. The rooms was bigger than we thought and the cleaning ... Read More
So nice cruise and facilities. The food and the restaurant was better than expected, and the surroundings are so nice. We stayed at deck 10, and I wouldnt recommend to stay below this. The rooms was bigger than we thought and the cleaning on board was super. There was maybe to much American entertainment, but yeah - it is America. The watershow was amazing - it is a must see on board! The fitness and spa is very expensive - in our opinion way to expensive. The fitness classes costed 20 dollars - really expensive! though they were fully booked every day, and there should have been more classes, and maybe a little bit less expensive. The scuba shop is not worth trusting. The excursions they were offering were half the time that they said, so we felt we overpaid a lot and they just said that it wasnt their responsibility. BUT, the guestservice and the staff taking care of the booking etc. was awfull! Read Less
3 Helpful Votes
Sail Date: December 2018
Embarkation was smooth. Disembarkation took a little longer. The ship was at capacity but you couldn't tell with so many activities, shows, shops, dining, etc., Our cabin was nice. We had the virtual balcony cabin. Next time ... Read More
Embarkation was smooth. Disembarkation took a little longer. The ship was at capacity but you couldn't tell with so many activities, shows, shops, dining, etc., Our cabin was nice. We had the virtual balcony cabin. Next time I'll just get a balcony. Dining was a great experience. We were attended by two brothers from India. We saw all the shows and hung out in the dance club Bolero. The aquatic show is a must see! Service on the ship was excellent. I had to make an emergency call home and without question the officer hand me the phone. As for ports and excursions, Ladadee I overcame my fear of heights and did the zip lining from that 500 foot mountain! Jamaica we did the Bamboo Beach excursion. If the weather was better, it would have been more enjoyable. Cozumel, we walked around downtown. We will definitely cruise again with RC!! Read Less
8 Helpful Votes
Sail Date: December 2018
We like the Oasis Class ships and have previously been on Allure and Oasis. Harmony felt familiar wand is a newer ship so we gave it a try. It had been about 5 years since our last cruise. We had My Wife and I in one cabin and our 8 ... Read More
We like the Oasis Class ships and have previously been on Allure and Oasis. Harmony felt familiar wand is a newer ship so we gave it a try. It had been about 5 years since our last cruise. We had My Wife and I in one cabin and our 8 year old daughter in a separate cabin. Both ocean balcony cabins were on the 14th deck on opposite sides of the ship (which allowed us to be on an outside balcony on either side of the ship for views. One cabin (14574) seemed smaller than previous cabins on Allure and Oasis which was a bit of a disappointment. The other cabin (14172) was a disability equipped cabin and was much larger although devoid of a couch and coffee table. There was a small chair and no foot stool in the corner and a small dressing table in another corner. Otherwise it had a lot of open floor space which we enjoyed. The fridges in both cabins barely cooled what we put in them and were not adjustable. As I read in other recent reviews of this ship, you do feel a bit nickeled and dimed throughout. Room service is no longer free, and we simply ordered none the entire cruise. While sitting playing cards in the casino, I was charged nearly $5 for a simple cup of coffee with cream. This particular experience left us feeling shorted and as a result we are going to try Norwegian Cruise Lines for the first time next cruise. I purchased an Internet and Soda drink plan and they give you a plastic cup to refill. The cup is designed to hold a small amount - very narrow on the bottom up to a wider top. I was agitated the first time I tried to use it in the machine. I put some ice in it and sprite, drank most of it in a few seconds and put the cup back in to top it off. A message came up indicating I had to wait 8 minutes before refilling it - Seriously?! You can use your card in the bar to get soft drinks at no charge and not experience the 10 minute wait time btw. Additionally, I only found 2 stations the entire time I was there - one in the 5 deck pizza parlor and the other in the windjammer buffet. I'm sure there are more but they seem well hidden. The ice cream machines on Deck 15 were poorly maintained and often closed or frozen up because of not being refilled. This was a particularly disappointing experience for our 8 year old. THe food in general in the dining room and Windjammer Buffer was pretty good - I think better than our previous cruises. We purchased 3 meals for 3 people each time at the 150 Central Park, Chops and Wonderland. 150 Central Park was excellent as was Chops. Great array of appetizers and main courses and great desserts. We probably will not return to Wonderland. The food there was cute but not particularly tasty. We returned one entry which was fish on pretty much plan rice. Not special at all. The Pork Belly was good. One major difference with Wonderland was we were told we could not order extra entree's as you can in the other specialty restaurants. Then we watched the two tables on each side of us receive extra entrees from a different waiter. Just not a good experience there for us. I also ate in Johnny Rockets and the Sabor Mexican Restaurant for lunch multiple days and even took my 8 year old to Johnny Rockets once. Both were excellent. Sabor was some of the best mexican cuisine I've had and was surprisingly excellent compared to the Mexican Restaurants on Allure and Oasis. The Park Cafe in Central Park which is no charge was also very good. They had an array of salads, soups, paninis, and delicious roast beef sandwiches on buns. Mini Bites was not as advertised - it just had Hamburgers and hot dogs and fries and such. It was OK the one time we ate there. The little sandwich shop on the promenade deck had good sandwiches and wraps with coffee and tea at no charge. No soda station there however. When we boarded the ship, we went to the Solarium Cafe - which had a smaller buffet than Windjammer but was not crowded and was good - an escape for the crazy busy Windjammer buffet. A disappointment was there was no cupcake/ice cream shop on the ship anywhere. Ice cream was a bit hard to come by - especially with the deck 15 ice cream machines being nearly useless the entire cruise. there was ice cream in Windjammer and for dessert in the the Silk main dining room if you requested it. But typically small portions. Johnny Rockets has excellent shakes and Sundaes but you have to pay for them. I'm not sure if you can purchase a sundae there without paying for an entire dinner. We liked the stops - St. Marteen, San Juan and Labadee. MY wife paid to get a scuba diving certification in the ships PADI center during the cruise - about $600 plus mask and snorkel. She had to get up very early to attend classes at around 7 am on 2 or three days. I chose not to do such because I enjoy sleeping in on vacation myself. She got to go diving in 4 separate locations as part of the program. My 8 year old daughter and a friend's 10 year old daughter enjoyer the adventure club which is no charge. We were able to get our 8 year old bumped up to the 9-11 year old group so she could be with her friend. the center was closed from 5-7 each day as I remember and open until 10 pm. There are options to pay for 5-7 and dinner assistance along with staying I think until 2 am I believe I heard. They played games and crafts. My daughter colored a pillowcase and got all the other kisd to sign it for example. THe ship did not feel crowded the entire time we were there by the way. After the first day it was no unusual for empty elevators to appear. Of course after shows and at end of excursion time, elevators would fill up. We did anytime dining and made specific reservations for each night in Silk main dining and got in fairly quickly each night. We have a truly marvelous waiter and assistant - Alphan and Cintia. This really made us enjoy the cruise more.Alphan was even able to get us some great Indian food that was not on the menu. My 8 years old hugged him every night we were there - and she's normally shy. Our cabins were kept clean and no issues there. We had towel animals nearly every day which my daughter loves. My wife stubbed her toe badly in a bathroom on the beach in San Juan when she was scuba diving. We both thought it was broken and she went to the infirmary for an x-ray. Even though it did not occur on Royal Caribbean property, they did all of the xrays, medical treatment and a soft cast for free which was a nice surprise. We had to go down to customer service twice. I had purchased an internet package and there were no instructions on how to obtain a code to access such. On the first day of the cruise it was impossible to get anyone in customer service to answer the phone, so I had to go there and they had to call and get a code for internet access. They said I should have received an email with instructions. There were no emails although I showed the the email containing the billing for such. I had a frustrating experience in the arcade.I took advantage before boarding of purchasing two $100 arcade credits for $80 each on the internet site. When we boarded the ship and first went to our cabin there was no mention of such. When we came back to our cabin later, there were two identical letters (one for me and one for my wife) stating we should go to the arcade, show the letters to the attendant and he would take care of us. Problem is there is no attendant in either arcade. There is a phone and number to call - which I did. And you cannot hear the person well because of all the gaming noise. Turns out I ha to swipe to Sea Pass card at the machine you purchase credits at - but not purchase anything - and then tell the guy on the phone so he could see it and add credits manually. Then after this mess, the card locked up and stopped working multiple times and I have to repeat the process and call multiple times. The card was locking up because "we were using credits too fast". Then he informed me that there is a $49 daily limit - even though we had $100 on the card. QA really terrible experience. Service in general was good throughout our cruise (other than the silly arcade experience) Entainment was the best I've experienced on a cruise. Grease, Columbus, the ventriloquist, and especially the water shows were all fantastic. So we had a good vacation on this cruise with a couple of bumps as noted above. Read Less
6 Helpful Votes
Sail Date: December 2018
We just wanted to get away and enjoy the gorgeous weather. We love sailing with Royal. We found the food in the main dining room at night to not be the same as other royal ships we have sailed on. For formal night, normally we have surf ... Read More
We just wanted to get away and enjoy the gorgeous weather. We love sailing with Royal. We found the food in the main dining room at night to not be the same as other royal ships we have sailed on. For formal night, normally we have surf and turf, on the Harmony it's either steak or lobster (and the tails are very very small). It just didn't seem as special on those nights. We like many others shopped, Jamaica has many deals and they really work with you on pricing and getting you what you want. Cozumel, ugh, the grovelling and begging you to shop with them get so old. Like our port shopping guide said, just say "no Gracias" and keep walking but after hours of having to say that you just really get turned off from the begging. The ship is amazing, and has so much to do on it. We usually love the water show, on this trip we weren't too fond of the water show, just seemed to not have a story line just tons of water being splashed all over everyone. The customer service crew, the port shopping guide (erin: and if you ever get on a ship she's the port shopping guide, she's amazing!), the managers in the main dining room, and omg you must try Jamie's Italian on this ship (this was the most amazing food and service we have ever had, and yes they have a steak on the menu with these to die for garlic fries............tiramisu, homemade pasta with bologesne.........the list goes on and on.......it's a definite you must try!). We weren't too crazy about the stale buns at the "the dog house", so that's not something we would try again. Johnny rockets hamburgers were amazing. Read Less
12 Helpful Votes
Sail Date: November 2018
I cruised on the Harmony of the Seas November 25th thru December 2nd. This was only my second cruise ever. My first one was last year on the Carnival Vista so my review is mainly based on comparing the two experiences. I will group my ... Read More
I cruised on the Harmony of the Seas November 25th thru December 2nd. This was only my second cruise ever. My first one was last year on the Carnival Vista so my review is mainly based on comparing the two experiences. I will group my review into sections in case someone just wants to skim through it. AIRPORT TRANSFER - 1 out of 5 stars Don't do it. I wasn't planning on it, but someone in our group purchased it for all of us. It cost $30 per person and involved waiting for 40 minutes at the airport to then get on a 20 year old coach bus, which took us to the terminal. The terminal is about a mile and a half from the airport! There was 4 of us, so the cost was around $120 round trip, so $60 each way. While waiting at the airport I checked Uber and it would have cost us under $20 for a Uber SUV with a 4 minute wait time! Bad start to our trip and a horrible first impression of Royal Caribbean. The return trip was a bit better, but we still waited on the bus for around 20 minutes for it to fill up. THE SHIP - 5 out of 5 stars The Harmony is an amazing ship and definitely more upscale than the Carnival Vista. Our stateroom was very nice and especially the bathroom was much nicer than on Carnival. Many bars, restaurants, and things to do. We were able to find 4 empty pool chairs next to each other at any time and in any part of the ship! The only time it felt crowded was after shows when everyone was leaving the Royal Theater or Aqua Theater, which I think is completely normal and to be expected. The pool decks were pretty much empty after 10pm and we got to have a hot tub to ourselves every night. This seemed very strange on a ship that carries so many passengers. After midnight the Promenade and all other parts of the ship seemed empty as well. The casino was never overcrowded at night. We never went to the night club so maybe that's where everyone hung out at night? It didn't seem like there were many kids on the ship and the ones we encountered were very well behaved and not a problem. THE FOOD - 4 out of 5 stars Contrary to many reviews on here, we thought the food in the Wind Jammer was fine. Many healthy options including salads, fruits and vegetables. Perhaps its a matter of expectations. My expectations were pretty low after reading all the negative reviews here and they were exceeded. Also contrary to most reviews on here, we never found the Wind Jammer to be crowded. There was a long line to get in at your typical 12-1 lunchtime so we either ate at a different time or went somewhere else. There are many other options. Not sure why someone would wait in a long line and then complain about the place being crowded. The Solarium was a great option for breakfast, lunch and dinner. Park Cafe was good as well. We used the coupon we got from Costco and went to Jamie's Italian. We were amazed. The entire experience and the food was excellent. Totally disappointed with Johnny Rockets. We also had a coupon from Costco to eat there for free. Thankfully it was free, because the food was horrible. Onion rings stuck together. Super greasy burger. Chilly Cheese Dog that looked nothing like we expected. We thought the burgers and fries at Small Bites were a lot better. ENTERTAINMENT - 5 out of 5 stars The Fine Line was AMAZING! Definitely see the show early, because as other people have stated, it often gets cancelled due to the weather/wind. Grease was great. Columbus was pretty bad. Went from ok, to weird to extremely cringy/embarassing. Turns out the whole thing was basically a Royal Caribbean advertisement. I read many negative reviews about it so my expectations were very low. If I went into it blind, I might have left towards the end. Our Headliner show was Earl Turner. Very entertaining and funny guy. CRUISE DIRECTOR - 1 out of 5 stars I wanted to comment on the cruise director Michele separately since I thought he was horrible. I'm sure that Royal Caribbean does customer research and the whole cruise director concept is catered towards what the majority of their clients want or expect. Firs of all, he was barely visible. I think it was day 2 of the cruise when I found out what the cruise director looks like and what his name is. He didn't seem to be a big part of our experience and he was also not very charismatic. The reason for my review might be that Carvinal set the bar very high. Our cruise director on the Vista was Matt Mitcham. Matt was unreal! Seeing him around and hearing his voice (deep voice with a British accent) was a big part of the whole cruising experience. He danced, he sang, he partied... He is definitely one of a kind and after doing some research it looks like he received a cruise director of the year award which is well deserved! THE DRINKS - 5 out of 5 stars We had the drink package and the first thing we noticed that you don't have to sign a receipt for every drink you got, as opposed to Carnival. This was awesome! The package already contains 18% gratuity and getting a receipt with an "additional tip" line seems like your being pressured into tipping more. We only got a receipt a couple of times in the casino bar. The alcohol selection was great and the drinks were delicious. Definitely not watered down, which we suspected Carnival of doing :-( OVERALL - 5 out of 5 stars The categories I rated lower didn't have a huge impact on our overall experience, which was fantastic! I might not go on the Harmony again (just because I would prefer to try out a different ship) but I would definitely recommend it to others. Read Less
9 Helpful Votes
Sail Date: November 2018
-Way too overcrowded. -Nickle and dime everything even a small bag of popcorn at a show. Want to play bingo to kill time that will cost you. Want to eat at a restaurant that will cost you. -Not enough tables at buffet, if you move ... Read More
-Way too overcrowded. -Nickle and dime everything even a small bag of popcorn at a show. Want to play bingo to kill time that will cost you. Want to eat at a restaurant that will cost you. -Not enough tables at buffet, if you move someone will take your table even if dirty. No service in restaurants you seat yourself, get your own drinks and refills. -Forget going to the gym in the morning, had to go at dinner time when less crowded. --Pools are overcrowded with a lot of people in them with drinks in there hands never getting up to go to the bathroom. -Shows were great. Entertainment was great. -The ship is beautiful and plenty to do on it including zip line, slides, surfing and ice skating. - We were billed for towels that were returned. -Getting on and off the ship were easy. -Do not book excursions through RC, they are short and not as great as described. Read Less
12 Helpful Votes
Sail Date: October 2018
Please keep in mind i am reviewing the experience i had for the money I spent. We got the beverage package, excursions, internet, gift packages to our room, and a Jr Suite. I'll start with intermet. I am a tech guy, so I understand ... Read More
Please keep in mind i am reviewing the experience i had for the money I spent. We got the beverage package, excursions, internet, gift packages to our room, and a Jr Suite. I'll start with intermet. I am a tech guy, so I understand what it takes for satellite internet to be reliable for that many people. My voom internet service was great most of the trip. Our Junior suite was very nice, but we did pay a good bit extra for it. Room steward did a great job. Very nice bathroom, (when all is well). More on that later in the review. They have a lot of nice things to do on the ship, and they keep it clean and nice looking. We loved Central Park. The guy playing the piano by request in the Schooner bar at night is excellent. I think John Hyde is his name. Being a guy, I was not thrilled about having to go to the musicals and ice skating with the wife. I will admit, I thought they were all good. The Quest show was very funny and we enjoyed it. The Edge Effect show was not my thing. The Jazz singer in the Jazz bar was not so great. The band was good, but the lady singing was not great. The comedians in the attic bar were both good. The bionic bar is neat, but a cluster to order. It was very disorganized. No lines to take orders on the ipads. You have to be rude and pushy to grab one and order a drink. It could be a lot better with a llittle more organization. All the bars and bartenders were great and friendly. DO NOT get Sippy at On Air to make you his special. You will feel the boat rock all day. He was my favorite bartender. The casino was pretty good. I had fun. Very nice exercise track around the ship. Nice gym area.We scheduled a vitality spa massage. It was ok. I would suggest a deep muscle over the swedish. I needed a little more strength in my massage. They will try and upsale you on some $100 a bottle oils. Get a smoothie at the vitality bar to help with dehydration or hangovers. It really helped. I know this will bother some folks, but if you make rules, enforce them. If the solarium is for adults only, post it better and have someone walk around every hour or so. I would be sitting outside relaxing and sometimes sleeping and unwatched kids would hit my chair and wake me up. You have 80% of the boat set up kid friendly and you have to ruin my little piece. I saw folks come out and put towels in the big wicker chairs at 7am and literally leave them in all day, then go to eat, shop, and do whatever. They would come back 8 hours later and sit for the sunset for 30 minutes, then take the towel out and leave. Kids in bars, enough said. We were able to eat dinner at the Coatal Kitchen because of the JR suite. The food and staff were GREAT. It was nice and relaxing. Wait staff and host could not have been better. We ate once in the Main Dining hall. I got the wrong order after a long wait, and did not even say anything because they had my wife's correct and we had a show. When we were leaving my plate showed up out of nowhere? Park Cafe is nice for a roast beef sandwich and salad. Mini bites has good nachos, other stuff is like little league ballpark quality. Same for the hot dog place. The Windjammer buffet seemed like a cattle drive. Food looked ok, but we left because it was that crowded. I think the ship was full. I found myself drinking twice as much liquor because it was easier to find than the coke machines. Johny Rockets is all inclusive, so you should get the whole meal. My wife wanted onion rings with her roast beef from Park Cafe, and it was still $11. I will say, they gave us a truck load of them and the wife said they were delicious and worth every penny. Sorentos Pizza was pretty decent. Right across from On Air bar when you need something to soak up the liquor. So here was the biggest Royal Carribean problems I had. We had issues with our toilet the first full day of the cruise. We called service and then left the room. We came back and it was flushed, so we thought all is well. We ate dinner and caught a show, then ready for bed. The toilet again did not flush and it was around midnight and the wife was undressed and ready for bed. We called again and they said they were having issues that would be resolved. She ended up having to get dressed again incase staff came in to fix it. They did not, and we had to use public facilities during the night/morning. And for those wondering, we did not put anything weird in it to break it. My thing was, they said it was fixed, but they knew it was not. We then used it and had to call again with an unflushed toilet in a cabin. This was frustrating. Not great communication, not to mention an embarrassing issue to deal with. By halfway point it was fixed, but we were kind of paranoid about it. Another bad customer service issue was we had a shore excursion get cancelled, then they automatically rebooked another one, without even asking us. Once we found out, they would not give us our money back because I did not give them enough notice. I stated i have proof and a receipt showing i did not book that excursion. They said to read the "fine print on the back of the ticket and it shows we can cancel and rebook at our leisure. I stated that is wrong, and why not give me a phone message, email, text, notice under my door, or anything telling me of the cancellation. I was told they could give me a bottle of wine. No thank you. Whenever we had an issue I tried to be polite and calm but then the customer service and staff seemed to be very matter of fact about it. I dont like to get ugly or dramatic to keep from getting taken advantage of. I was told by one staff member, "Well, now you know". I really do know. I know ill look elsewhere for my next trip. Read Less
3 Helpful Votes
Sail Date: October 2018
My husband and I have done several cruises always have a great time but let me start by saying this by far great customer service which we have not felt this way in a long time. Shout to all staff we interacted with through out our 7 days ... Read More
My husband and I have done several cruises always have a great time but let me start by saying this by far great customer service which we have not felt this way in a long time. Shout to all staff we interacted with through out our 7 days cruise but hands done to Mercelyn, Igede, Joseph and Richard from On air bar, Nizar and Imade from American Grill Icon dining. Since day 1 we encounter smiles, lots of laughs, service was just great!! Never change that great attitude you have!! We are already looking to travel again, we love cruising but this experience made us feel special! Lots of entertainment through out the day. I am happy that the formal nights were actually formal. We have encountered in our previous cruises that people are not using the proper attire for these 2 night of formal attire in the dining area. They should not be permitted in the dining area if they aren’t willing to dress up. There are lots of eating options for those who aren’t willing to dress up. Read Less
4 Helpful Votes
Sail Date: August 2018
I chose this ship because it is one of the largest in the world, and thought it’d be more comfortable—boy was I wrong! My husband and I went during the last week of August because school was already back on in Miami, however the ... Read More
I chose this ship because it is one of the largest in the world, and thought it’d be more comfortable—boy was I wrong! My husband and I went during the last week of August because school was already back on in Miami, however the Harmony ship was still overwhelmingly packed to capacity and swarmed with kids. Kids weren’t the problem, although most of these were bratty, spoiled, and just plain misbehaved (I have 2 children of my own). Parents could care less if their kids were being disruptive or bothering other guests. 2 kids in particular we’re looking over their booth onto my husband and I as we were having breakfast one morning. Had one lady physically force-feeding and holding food into her child’s mouth so he would eat it, all while he was throwing a huge screemimg tantrum. Parents: If your kid isn’t hungry, he just isn’t hungry. No need to ram food into his mouth! Any Doctor will tell you, when kids are hungry, they’ll eat! You can forget about going to the Windjammer Buffet for breakfast between the hours of 10am-11:30am. You won’t find a seat and your eggs will be cold by the time you find one. The manager had to come out and assist me in finding a seat, and the rude people on the ship, would still run and take tables from him as he was trying to get us one (mind you, we were only 2 people). That was nice if him to help us, but he really needs to work on correcting the issue on the daily for the remaining guests. There’s something very wrong at that buffet. People trying to get their food don’t look at other guests, they plain up get in front of you or skip you, take freaking forever to get their damn food, or just bump into you and your plate of food! Absolutely ZERO Towel Animals were made for us, and everything from seating reservations to special buffets reservations were only for their Star Rated or Pinacle Guests (guess you need to travel with them several times before they even consider giving you any kind of attention)! The cruise director Abe, was annoying as heck. Seemed more concerned about selling his coffee mug than about the guests. Only saw him on tv and he annoyed the heck outta me—sort of like the crowds on the ship! Photographs on the ship. Again, huge lines, so you’ll need to get ready super early, or wait until after 10pm to take your pics. Photographers will be around until 11pm, particularly on formal days. Their photographers are horrible. They need to call the ones from Carnival she they can get tips on how to get it done. I buy all my photo packages from Carnival. We took over 40 pictures, if we found 5 we liked, it was too much. The body language on one of the photographers was horrific. You could clearly tell he just didn’t want to be taking photographs. And people have been eating 3 meals and fattening snacks in between, photoshops some of the pics of use less magnifying on your lenses. We looked gigantic and misposed in 80% of the photos. If you wanna sell the pics, do a better job at photographing people—if not, don’t do it! On to the better part of the trip. DO AND I ABSOLUTELY MEAN DO, GET THE DINING PACKAGE!! I can’t stress it enough. It won’t spare you the aggravation at breakfast time, but at least you’ll be able to have several meals in peace without the heavy crowds and the having to wait in exorbitantly long lines for a meal. A lot of the specialty dining restaurants had really unique experiences (i.e. Wonderland Restaurant), and the food was good. The food was also good, but only if you’re willing to wait for an hour in line at the complimentary restaurants. Royal really needs to get it together with the lines and wait times in their complimentary dining areas, or charge cheaper for the specialty dining packages, particularly in the Windjammer Buffet. I have never in my 12+ Cruises seen a buffet as agonizing and tormenting as this one! HORRIBLE!! The drinks, particularly the Miami Vice were well made and tasty. We had over 30 drinks on the ship, just 2 of them had the RCI Stirrers. Each and every drink should have these. What Royal is not getting is that guests are spending their hard earned money on their ship. The experience better be right! Guess we needed to buy the drink no package to get those?? Overall, my husband and I just didn’t feel the love on this ship—AT ALL! I really enjoy the service at Carnival Cruise Lines way better. Sure their ships aren’t as nice looking, but their staff make us feel important, and we’re relaxed throughout our trip, not agonizing over the big crowds and wait times. Get it together Royal Caribbean!! Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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