5 Royal Caribbean Harmony of the Seas Cruise Reviews for Family Cruises to Europe - Western Mediterranean

This is my 4th Cruise vacation. Definitely, my worst experience. If this is my 1st experience, certainly I will not cruise again. Bad things: 1. Windjamer is always full. It's frustrating experience.The other options always ... Read More
This is my 4th Cruise vacation. Definitely, my worst experience. If this is my 1st experience, certainly I will not cruise again. Bad things: 1. Windjamer is always full. It's frustrating experience.The other options always close when you need it. 2. People everywhere. Busy, very busy. 3: We do not feel a good vibe on board. Unfortunately we are only a part of the workflow. Put your eyes on disney cruise lines. Customers should be delighted, not frustrated. 4. Guest services? Forget it. Always full. 5. If you are not above 14 deck you will never see the sea. I'm feel like a visitor of a big and busy shopping center. You will not have sea view on the deck where is the lifeboats, for example. It seams that all that matter are inside the boat. Really guys? 6. Staff are exhausted. Committed, but exhausted. 7. Unsupportable cigarette smoke near main dinning room. Guess what: Where is the casino? Near the main dinning room... Got brain guys? 8. Dynamic dinning / traditional dinning: Well... full of options for all tastes. It sounds great, wright? The practical result, guess what: hours waiting for the dinner... and when you have your table... the service are under acceptable. 9. So much more... Good things: 1. Entertainments and activities. 2. Fast check in. 3. The day I saw the Disney Magic nearby :) Read Less
Sail Date August 2016
This was our second family cruise, though the first was a 3 day Carnival cruise to the Caribbean 10 years ago complements of my father-in-law which I understand is not in the same league as what we did. We booked one junior ocean balcony ... Read More
This was our second family cruise, though the first was a 3 day Carnival cruise to the Caribbean 10 years ago complements of my father-in-law which I understand is not in the same league as what we did. We booked one junior ocean balcony suite and one room with a balcony overlooking the carousel. I had heard a lot about crowds and poor food beforehand and I was prepared for this kind of experience (we chose the cruise mainly because of the timing and itinerary) but honestly for what it was I thought they did a good job. The 'pay for dining' food was quite good (we ate at Chops, Jamie's and Izumi) and we thought the Windjammer (included buffet) was honestly quite decent as well. I would not say the same about the main included dining room (for both breakfast and dinner) but once we knew our way around that was fine. Yes, the crowd was unreal (6800 capacity, 6200 booked), but I thought they managed it very, very well and we never had problems finding seats to eat, chairs to sit in (although they weren't prime poolside, but we never expected it), etc. We found the staff quite friendly and our room attendant Paulo was first rate. If my review were to end here I'd easily put up four out of five. I didn't care for the entertainment, but that may be me more than it. Here is what I didn't like: a. The lines at Guest Services were always really long, and paradoxically the kiosks were never fully staffed. People get in line for Guest Services mainly for one reason: Arrangements. Arrangements gone wrong, Arrangements to make, Arrangements to change, etc. Any inconvenience in dealing with these kinds of things is a direct detractor from the vacation. I felt like this process was really inefficient, and it created stress, which is the last thing I wanted to experience given the purpose. Calling Guest Services was no better as they would usually not pick up (which is why we would have to go in person and queue up). b. Selling, Selling, Selling. Granted I am not a normal cruiser, and granted I might have chosen a different boat had I taken some time to think about what I wanted out of it, but we couldn't be in the main shopping area for 10 minutes without being hustled for $19.99 watches with fake Swiss names, free faux sapphires in the jeweler, etc.; like I started to avoid the whole area at varying times just to avoid being pitched. c. Two of out of our three dining experiences resulted in the restaurant not knowing/recognizing that we had a dining package and attempting to get us to sign full bills before we explained it to them, they checked and then resubmitted the correct bill. c1. These two false dining charges actually showed up on my statement and my credit card bill, and customer service at RCCI only respond partially to requests (they acknowledge what is likely the problem but then never follow through and don't return calls, claim the boat doesn't answer them, etc.); three weeks later this is not solved. d. I paid $211 for some number of photos on a memory stick, but when I attempted to put them in my computer I was told to download a separate program to read them, and halfway through downloading the product my screen told me the file was corrupted and it stopped. When I called RCCI I was told "that's not our responsibility, you need to deal with a company called Image Photo", to which I responded "you sent me the bill so it's you that has to solve my problem" to which I was told that they understood where I was coming from, but no solution as of yet. All in all, whatever pleasant memories I had of my cruise (and there were a few) were overshadowed by the hassles (or downright attempts to fleece me, depending on how you look at it) of making arrangements, not getting hustled or paying a bill that is accurate. Read Less
Sail Date August 2016
Wanted a fun ship for the kids. My husband and I have cruised 10 times on various lines: Princess (most), other RC, Oceania, Disney, and Carnival. We have always experienced exceptional service on cruises... until this one. With 6500 ... Read More
Wanted a fun ship for the kids. My husband and I have cruised 10 times on various lines: Princess (most), other RC, Oceania, Disney, and Carnival. We have always experienced exceptional service on cruises... until this one. With 6500 passengers, they were about 800 crew short of meeting expectations (passenger to crew ratio was 3.8). Slides and rock climbing wall and others closed during parts of the day... I sat at the pool on the "at sea" day for 6 hours and not one single person came to see if I needed a drink etc... you can't find food at all hours -- they close food venues and the windjammer buffet was so poorly staffed that tables were very slow to buss (I bussed my own twice just to get a seat)... they nickel-and-dimed us to the point of ridiculousness (on the Boardwalk, it costs $2.50 PLUS 18% GRATUITY for a small box of popcorn) and they add on 18% to everything, even a bottle of water. We paid for the soda package but the soda machines were always broken so you had to roam all over the ship to find any! The lack of staff is obviously felt by the staff as well -- I never before saw so many glum faces. We chatted with them and they feel overworked, underappreciated, and have missed the personal feel you get with a smaller ship. We really felt sorry for them as there just were not enough staff. And then, unless you buy an excursion, good luck getting any help as soon as you set foot off the ship -- not even directions off the pier! Be prepared that if you do the "Pisa on your own" or the "Pompey on your own" they don't even get you in the group line for tickets -- we had 2 hours in Pompey but it took 52 minutes to get through the ticket line -- everyone on the bus was upset. We had an outside balcony on Deck 14 -- WARNING IT IS UNDER THE TEEN AREA OR THE POOL DECK OR THE MINI GOLF -- you hear footsteps running at all hours of the night. We will cruise again, and maybe even on RC, but this boat is way too big for a great service experience. Read Less
Sail Date August 2016
The lack of good customer service and their inability to resolve the one complaint we made while on board casts a shadow over my entire experience on this trip and with the cruise line in general. When we first entered our stateroom, we ... Read More
The lack of good customer service and their inability to resolve the one complaint we made while on board casts a shadow over my entire experience on this trip and with the cruise line in general. When we first entered our stateroom, we had an interior room that had a connecting door to the room next to it. The door was unlocked and we had to call someone to come and lock it. The entire trip we could hear the people in that room as if they were standing in our room with us. They were not being rowdy or doing anything other than just living in their room, having conversations, and watching TV. The only assumption that we could make was that there was something worn with the seal on the door. When we called after the third night because we could not sleep, the solution was to send maintenance up and put tape over the door cracks, which resolved nothing. We complained at the desk again and we were then lectured by the guest services attendant that all rooms are exactly the same, speaking to us like we were idiots, explaining how a boat is built, and said he has never had this complaint before and there was nothing they could do about it. We told him we were traveling with a group of 13 people and not one other person had this issue that we were having. He told us that when we hear the noise that we should call so they could come hear it themselves. That same night we called and security was sent and they heard what we had been hearing, yet nothing was done. It is very frustrating to have had to have this experience, especially when you need to be up to get up at 5am to get off the ship and you cannot sleep because of sound from another room. The issue was never resolved and no accommodations were ever made to better my experience. Additionally, the food was extremely underwhelming. After 3 nights of eating in the dining room and having food not being cooked to the temperature requested, and having a meal last almost 2 and a half hours, we decided to dine at the Windjammer instead for the remaining meals. The food at the Windjammer was mediocre at best. The selections and presentation seemed outstanding but once you sat down to actually consume what was on your plate, most of it got pushed to the side and into the garbage. The only restaurant we paid to go to was the Mexican place and it was pretty good, the guacamole was delicious. On the ship you need to use provided iPad kiosks to sign up for shows. When the kiosks weren't down, the process to sign up for a show was tedious, especially when traveling with 13 people. On top of it, shows kept getting cancelled/postponed on what seemed like a regular basis. The one show that was actually enjoyable was the comedy show. We also saw the ice skating show 1887. The skill of the skaters was amazing, but the plot of the story required some sort of acid trip in order to enjoy/follow. Also, forget about trying to indulge in any of the activities such as zip lining, rock climbing, or using the slides. They all seemed to only be open during time slots in which the boat was docked and everyone was on shore. I would love to have something positive to say but the entire experience was frustrating and underwhelming, especially for the amount of money paid to be there. Read Less
Sail Date July 2016
We chose this cruise because of the dates (school holidays) and the excitement of taking our 3 children on the biggest ship in the world. If you like a 'Disney - American' feel you will like this ship - except it doesn't ... Read More
We chose this cruise because of the dates (school holidays) and the excitement of taking our 3 children on the biggest ship in the world. If you like a 'Disney - American' feel you will like this ship - except it doesn't come with the service or friendly staff. There didn't seem to be enough staff and they often appeared to be inconvenienced if asked for assistance. We have taken our teenage children on 2 celebrity cruises in the past and only encountered enthusiastic, friendly and helpful staff who contributed to the overall positive experience. (One morning my daughter and I were trying to find the rest of our family for breakfast in the main dining room - this particular morning breakfast finished at 9 am -I was unaware of this and discovered breakfast was served on the level below but was told by the lady at the dining desk l couldn't go down there and that l would be refused entry. I did go down to find my husband and sons and sat with them while they finished their breakfast. Ten minutes later the woman actually came to find us and gave me a lecture - she was rude and I was embarrassed.) The decor of the ship is lovely and our balcony cabins were spacious, and always serviced perfectly by our fantastic porter. The beds and pillows are very comfortable - always a great night's sleep. There were no toiletries provided (except soap) - which l found to be really poor - especially that this cruise was a lot more expensive than our previous cruises - and even basic accommodation offer shampoo and conditioner.The food was just OK and the speciality restaurants did not offer the special/ exclusive/fine dining experience offered by the restaurants on Celebrity. The entertainment on the ship was excellent - although the queues on the slides and flo riders were too long for my kids to wait. You also have to pay for the aerobics/pilates classes in the gym. So, I would not cruise with Royal Caribbean again. Read Less
Sail Date June 2016
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

Find a Harmony of the Seas Cruise

Easily compare prices from multiple sites with one click