51 Royal Caribbean Harmony of the Seas Cruise Reviews for Family Cruises to Europe - Western Mediterranean

We loved the cruise, our stateroom with the virtuall balcony gave us enough room, the staff, everything was fine. It was surprising for us that so many people don't make a bigger crowd. Last year we did the med cruise aboard the ... Read More
We loved the cruise, our stateroom with the virtuall balcony gave us enough room, the staff, everything was fine. It was surprising for us that so many people don't make a bigger crowd. Last year we did the med cruise aboard the Allure of the Seas so we knew what to expect. The all access tour we did on the last day we liked most. It was the highlight of the trip and totally worth the money. We enjoyed the bionicle bar very much, cool idea. The shows were great, Grease, the musical was amazing, but the Fine Line Show in the Aqua Theatre is unbelievable. We took two shore excursions: Valldemossa/Mallorca and Rome City Sights. Both were well organized and fine, but the Rome description said: not much walking, which was untrue and we felt sorry for the disabled. We are sad that next year non of the big RC ships are coming to Europe. We would have been guests again! Read Less
Sail Date October 2016
This was a family trip which was planned in Sept 2015. The biggest ship in the world was not a disappointment. While being very large, it was easy to more around and for the most part not crowded. There was lots to do on the ship but ... Read More
This was a family trip which was planned in Sept 2015. The biggest ship in the world was not a disappointment. While being very large, it was easy to more around and for the most part not crowded. There was lots to do on the ship but not much time to do things. With only 1 day at sea, we missed a lot of the activities. Shore excursions were good but the travel time back and forth to the ship was long. The food was very good. We ate at different places throughout the cruise. American Icon was breakfast every morning. Good a la carte breakfast. Lunch was usually in port. For dinner besides the general dining room we also did two other places, both were excellent. The only place I did not like was the Windjammer. Too many people. The food was good but there was not place to sit. We had an inside cabin. For as much time as we spent in the room it was perfect for me. I roomed with my sister, so we could have used a little more closet room. Read Less
Sail Date October 2016
We decided to book this cruise very well in advance (a year or so) to try the newest and biggest ship even though we are not fans of this size of ships. This was a Family cruise with a party of five, both of us (38 and 39) with around 16 ... Read More
We decided to book this cruise very well in advance (a year or so) to try the newest and biggest ship even though we are not fans of this size of ships. This was a Family cruise with a party of five, both of us (38 and 39) with around 16 cruises; and the in laws (51 and 65) and a teenager boy (17), for them their second cruise. for both of us this was more about the Ship than the ports of call and she did not dissapoint. In general I would say that we were really amazed and surprised by the ship, she is a true beauty in every aspect and also really really big, HUGE i would say. the art around the ship is really cool and give you sometimes the WAO factor, loved the comics style in the toilets around the ship. Embarkation: we did the online check in and uploaded the pictures in advance, once we arrived to the port terminal in less in our allocated time slot and in ten minutes we were on board. we did not get our Sea pass cards in the terminal but were informed they were going to be in the door of our stateroom in a sealed enveloped, this was great in the meantime we could use our SetSail documents to order things on board. it was not a problem. Once inside decided to go to Guest services (the only time there was not a queue during all the week) to buy the WOW bands. they work well but sometimes you still need the Card because you still have to take it out to give it to the waiter, they should implement that the waiters have a mobile device where they can read the band and card; however life is easier when you are spending your days at the pool and can leave the card in the stateroom. Cabin: we had a balcony D8 in deck 6, cabin 6584, perfect location in deck six, close to the elevators/lobby, easy access to the promenade and the spa/gym. this has to be one of the best designed cabins we have ever had, one of the most comfortables and spacious balcony cabins in RCCL, a lot of storage space, very well designed, big balcony, bathroom size OK. The balcony has perfect ocean views, the only thing I imagine could be a problem for some people (it was not for us) is that sometimes during the night you could hear a little of music from Boleros that is in deck five. Dining: Harmony provides you with so so many options to eat that would be impossible to try everything in seven days, we did our best and this is the result: - Windjammer Market Place a.k.a the main buffet: One of the best designed buffets in all RCCL, we ate there twice for lunch and the food was better than expected, no problem to find a table for two and service was around to order drinks. I imagine sometimes could be crowded but after all there six thousands passengers and 20 restaurants so the space is not designed to have all guests at the same time. a recommendation would be to be SMART when deciding where to eat and at what time. - The Solarium bistro: also a very nice option for lunch with a small buffet, not crowded at all. kind of a hidden gem. - Main dining room - The Grande: we had my time dining and when to the main restaurant just once for late dinner, food was average, service was average.but again is a question of preferences, the in laws loved it, for us it was OK. - Wonderland: a refreshing and interesting dining concept, we enjoyed the dinner and the surprises of the presentations. Service was great and the food was very good and weird. I would do it again... - 150 Central Park: maybe here we had some big expectations being this the most expensive restaurant on board, we were dissapointed and not because it was bad but because for the price (around 90 USD with wine pairing) you expect more than average. The food was OK but not worthy the price, the wine selection was also OK and the service was more like the main dining room than a specialty one. - Chops Grille: we are kind of fans of Chops in other smaller ships however here it was again a disappointment. Food was average, service was too fast and the design of the restaurant in Harmony makes it very noisy and loud, it was almost impossible to have a conversation because you couldn't´t hear a person through the table. I just can say that Chops in Harmony is not what it used to be some years ago in other ships. Again I would say is a question of personal taste, the in laws loved it.... - Jamie Oliver´s restaurant: Oh Boy where to start.... This was our favourite meal from all the cruise.... everything was on point and the food was extremely good. The service was amazing and the wine suggestions were on point. we just loved every minute of the meal and everything was tasty, yummy and gooooooooooooood. the atmosphere is also very cozy and familiar.... This is a MUST do more than once... - Sabor: we also had one dinner there for three of us and it was so gooooooooooooood and tasty and the service was excellent. The guacamole made table side is delicious... the tacos and quesadillas and small appetisers were enough to feed us in a sharing concept, it´s a must if you like this kind of food. The margaritas we tasted in the bar were also very good. - Park Cafe: this was our favourite place for breakfast, loved this small place. - Sorrentos: good pizzas for a snack during the day - Drinking package: we had our drinking package upgraded due to the changes implemented and for us it was worthy: specialty coffees, fresh juices, smoothies, wines, drinks, beer, and sodas... Entertainment: Spoiler free comments: it´s Amazing..... just book every single show: Grease, Columbus, 1897, The fine line, are a must see.... we missed the second aqua show and the iSkate due to schedule conflicts but again in seven days it´s not possible to experience all. The 90´s party and the celebration parade in the promenade were funny, the silent party was great....Waterslides and abyss.... you just have to try these.... I loved it. Service: in general I would say it was average taking into consideration most of the staff was close to finishing their contracts after the inaugural season. there is always the ones that make your cruise special but all the staff deserves gratitude and being treated good, after all they make our vacations, vacations...... Our stateroom attendant was great Ports of Call / Excursions: we didn´t get out of the ship in one week, do we regret it... NO way.... there is so much to do... and after all is enjoyable to have the pool deck almost empty sometimes to relax ;-P Disembarkation: easy breezy.... Would I sail in the Harmony or another Oasis class ship???.... YESSSSS... without any doubt but in the Caribbean... Read Less
Sail Date October 2016
I had read a lot of the reviews before I actually sailed and was feeling quiet nervous about the ship due to the volume of negative reviews. I can understand the issues that were had the first couple of weeks but was worried with the ... Read More
I had read a lot of the reviews before I actually sailed and was feeling quiet nervous about the ship due to the volume of negative reviews. I can understand the issues that were had the first couple of weeks but was worried with the amount of continuous bad press. It’s about my 14th cruise but my first review. I decided to write this as I think a lot of the comments and ratings are a bit unfair. So I’ll try and make this a balanced review. The Good The Ship – the ship is amazing. The amount of facilities available on board is a credit to Royal Caribbean. In my view they are the most innovative at sea and is one of the reasons why we have sailed with them the most. The activities include two flow riders, zip line (I did this and enjoyed it), the Ultimate Abyss (a dry slide dropping 10 floors in the dark. It’s an adrenaline rush), 3 large water slides (again great fun), Escape the Rubicon (definitely recommend this if you like puzzles. It’s a one hour group game where you have to solve puzzles to get your space ship back on track!). The ship has different areas too such as Central Park which is like a little oasis in the middle of the ship. It was probably my favourite place and where a few of the restaurants were. The Boardwalk area has the carousel, Johnny Rockets, Arcade, Dog House The Stateroom – We got a family oceanview stateroom which I think is about 270 sq ft. There was plenty of room in it and was worth the extra money for the space. The Food – I thought the food in the windjammer was probably the best of any ship we have been on. We used dine early so didn’t face the long queues people complained about. They also have a section for live cooking which has different items every day. We spend 3 evenings in here too as its far more convenient with an 18 month old! I thought the overall layout was good two. They have it split into two areas both exactly the same but the people would be kept apart not like other ones. I feel a lot of the complaints about windjammer were over the top. Yes it gets busy at peak times but so does every hotel. Top Tip: If it’s too busy or you don’t like it go to the main dining room. They have it split to menu based ordering or a buffet set-up. We went to Jamie’s twice, Chops and 150 Central Park. We purchased the 4 night dining package online before the cruise and there is quiet a few $ to be saved doing this. We used eat at 6pm so there was never an issue getting what we wanted. As part of the package you can’t book your restaurants until on-board and one of them must be used on night 1 or 2. Top Tip: As soon as you arrive on-board make your bookings and you’ll get what you want. Jamie’s was fab, a more casual dining option and 150 Central Park was superb. It’s more upmarket. The 23oz rib eye for 2 is excellent. The Staff – Again, I read an awful lot of complaints about the staff but we found them nothing but friendly. Out stateroom attendant “Tut” was excellent and the waiting staff were always friendly to our baby and some would go out of their way to come over to her and say hello. Embarkation – this was quick in Barcelona, probably about 10 minutes. The online method is great. Aqua Theater- The only show I saw was in the aqua theater which is well worth a look. Running Track - Finally a proper walking/running track. This is the best I have seen at sea. It goes around the entire circumference of the ship on deck 5 and is one way. I think i'ts about .6km all around. No more avoiding people with drinks, or chairs etc. And it's also linked to the excellent gym on deck 6. The Bad The Size of the Ship – This ship is massive. Be prepared to do a lot of walking. Our stateroom was right at the front so we did a lot of walking. I don’t think they should build any bigger. It’s not necessarily a bad thing but I wouldn’t recommend this ship for people who are less able bodied. It also means that you are often further out in ports. The Cot – We ordered a cot for our stateroom before we sailed. When we arrived it wasn’t there so our baby had to sleep on a make shift bed on the floor. It didn’t arrive until that evening which was a bit annoying as we asked for it to be in our stateroom on arrival. It is also quiet small and it didn’t come with a mattress as per their website so it wasn’t that comfortable. Considering you have to pay for your child and they expect tips, I’d except better than this. Chops – Chops grill used to be my favourite but it didn’t live up to expectation this time around. My wife ordered a cookie dessert which we were expecting to be cookie in a skillet or something like that but it was actually 3 cookies on a plate. This is just lazy and not what you’d expect in a pay restaurant. But what annoyed me more was that when we asked for our bill our waiter pointed out that there was a section to leave more and on returning to us I could see him looking if we left an additional amount. There is already a surcharge on this restaurant and there is 18% gratuity on drinks so I wasn’t impressed with this. This was the first time this ever happened on a cruise. Embarkation Sales – As you arrive on-board there is people everywhere trying to sell things. Just leave us on the ship and take it all in rather than trying to avoid sales people. Costs – This is more a complaint about Royal Caribbean than the ship itself. We started cruising with RC nearly 10 years ago. The cruise fares I feel now are gone very expensive. On top of that their drink prices are crazy, $28 for two cocktails, $8 for a beer. It’s more expensive in Europe as they put 10% tax on the price and of course it still includes the 18% gratuity. The gratuities are now $13.5 and they even charge that for a baby. I just feel the costs are getting too high and will probably impact on who we cruise with in the future. In Marseille we were docked 7km from the town and the shuttle bus was $18 return. I mean come on, $9 each way for a bus ride. The Baby Adventure Ocean – this is the kids club. They have an open play area where you can go anytime with your child. There are then different rooms based on age category. We used the 6 – 36 months one. You can drop your child in there for $6 p/h before 6pm and $8 per hour after that (not $10 as per ship review). Some of the staff in there are great and definitely recommended to get some time for yourself. If you can bring your own cot, do so as the one provided is not good and its smaller than expected. If you can get a bigger room do as I would hate to have been in a normal size room with our little active one. We had oceanview which was great. I wouldn’t recommend a balcony cabin as if we did I can only imagine the whole time trying to stop her from trying to get out onto it. Read Less
Sail Date September 2016
This was our 6th cruise but our first since having our daughter who had just turned 3 years. We hoped that a boat like HOTS would give us the cruise experience we wanted but would cater sufficient for her and we weren't disappointed. ... Read More
This was our 6th cruise but our first since having our daughter who had just turned 3 years. We hoped that a boat like HOTS would give us the cruise experience we wanted but would cater sufficient for her and we weren't disappointed. We flew and transferred under RC umbrella and it made embarkation so easy. We checked in at the airport with the reps then jumped on a bus to the boat where we walked straight on. Debarkation was equally well managed. Our cabin was an oceanview and one of the best cabins we've ever had. It wasn't the biggest but it was designed by someone who understands that people need drawers and places to put stuff. There was so much storage it felt a lot bigger. Immaculately clean. Having sailed with RC before we weren't excited about the windjammer but on HOTS it is outstanding. We never struggled for a table and the staff were active in helping with this. They brought complimentary drinks to the table and the food! The food was amazing. We even ate there twice in the evening. Unheard of on any other boat we've been on. We also ate in the main restaurant which was good and Jamie's Italian. However what is a currently underrated place is Sabor the Mexican restaurant and bar. The food was amazing and reasonably priced. (Tip: For a more relaxed breakfast head up to Mini Bites. They do cereal, fruit and the usual hot stuff like bacon and eggs etc and its empty and you're guaranteed a sea view!) As we had our 3 year old with us we spent a lot of time at the splash pool and this is great for little ones. Its always staffed as well which I was impressed with and they had swim vests available at the other pools. The vast majority of the staff were happy and gave great service. They were especially attentive to our daughter. There's so much to do on this boat its impossible to comment on everything but I will say 7 nights isn't enough to really experience everything. One aspect I was concerned about was the sea day following other reviews saying it was very busy. I'm not a fan as a general rule of this day however it was the best sea day we have ever spent. At no point did the boat feel crowded not did we have to queue for anything excessively. With HOTS RC has dropped some of the more annoying aspects of cruising. the announcements are minimal and there is no where near as much focus on shopping or upselling as on other boats. Without a shadow of a doubt we would sail again. Read Less
Sail Date September 2016
Very well organized. both boarding and landing as well as during the stay, ( and I had a transfer between the airport and the ship) Very friendly cabin staff and efficient as well as the Solarium Bistro at where my mother 87 years ... Read More
Very well organized. both boarding and landing as well as during the stay, ( and I had a transfer between the airport and the ship) Very friendly cabin staff and efficient as well as the Solarium Bistro at where my mother 87 years rather take most meals to have a very warm atmosphere and all the staff was very friendly. The boat has several shows of entertainment and areas that meet the expectations both of the youngest and the areas where older people feel good also. I will strong recommend a cruise, at this ship to my friends who like to cruise every year because this is a new boat that i found very comfortable. I would like to repeat the experience of making a new cruise on this boat. It would be nice to cruise to another destination but with the same quality. In short an experience to repeat without question. Read Less
Sail Date September 2016
An absolutely wonderful way to tour the western med with kids! The rooms were lovely, the activities were plentiful, the excursions were educational and family friendly. We went on a completely full sailing, and never found ourselves ... Read More
An absolutely wonderful way to tour the western med with kids! The rooms were lovely, the activities were plentiful, the excursions were educational and family friendly. We went on a completely full sailing, and never found ourselves waiting in line for anything that we wanted or needed. Used the Flowrider, zip line and water slides - all with little or no wait. Plenty of space to swim in the pools. Ultimate Abyss was very fun and kept us coming back for more! Bionic Bar was fun and cute. Japanese restaurant was absolutely delicious and very memorable. Same for Wonderland. We were on deck 8, near Central Park. It was a beautiful spot. We had breakfast every morning at the Central Park cafe and it was never crowded. Wifi was outstanding! Our tough-to-please teen never complained about the speed! And we streamed Netflix with no lag or buffering. We will be sailing this ship again soon! Read Less
Sail Date September 2016
traveled with my husbend and 1 year old baby girl and with my mother and father. second time cruising with RC. the ship is simply amazing, so big that you would take days to see all of it, 7 nights were not enough for me, i didn't ... Read More
traveled with my husbend and 1 year old baby girl and with my mother and father. second time cruising with RC. the ship is simply amazing, so big that you would take days to see all of it, 7 nights were not enough for me, i didn't want to leave it really. the cabin was really nice and neat, i liked the colors and decour but no much difference than my last cruise except for the colors i guess. the food is amazing all over the ship, the Windjammer is always crowded in breakfast and lunches but not as much in the evening since most of passengers are in the main dining. the main dining is always crowded and the service is not as good as my previous cruise, but the food is good. room service is excellent and quick. activities in the ship are endless and very interesting, love the Abyss and the escape game room. there was a play ground for my baby girl especially for her age and a swimming pool also, very good for us. the ports are nice, most provided with shuttle bus to outside of the port. the service is good but not excellent considering the huge number of people on board. I will defiantly sail with RC again but will try another ship. the check in line was very long but they brought us in front because we have a baby, very good really. an accident happened and a crew member died so we had to miss one port of call (Florence) we directly went to Rome, RC refunded that day port tax and paid each room a compensation amount which was very good and we used it in paying the internet and bought many things with it. Read Less
Sail Date September 2016
in favor: - great ship, - buffet with good food, a la carte restaurants recommended (main dining room) - plenty of entertainment, - shows with superior quality, - cabin quality, - ship stability, - in the ports, easy ... Read More
in favor: - great ship, - buffet with good food, a la carte restaurants recommended (main dining room) - plenty of entertainment, - shows with superior quality, - cabin quality, - ship stability, - in the ports, easy to enter and go outside the ship (good organization). in disfavor: - too many passengers for the amount of distractions, - lines for the activities, - water slides hurt our back, - in buffet hard to get free table on breakfast and diner, - booking application does not function. Almost every days in guest services. - charge of mini bar without consuming anything. I presented complaint, they canceled and agreed with me, and than charge again, without saying anything. Not fare!!! - not all of the crew were friendly, unfortunately not always with smile on face, - only in the day before we know the details and local sof the arrival ports., - too much things have to be paid, - shore excursions very expensive. Better to go for our own, - dirty tissue under the bed. Many things to improve but at the end a very good experience. Read Less
Sail Date September 2016
I had booked this cruise before the ship was built and was regretting it based on the negative reviews. But, I have to say, while SOME of the negative points were well founded, I did have a really nice vacation. Here's my experience ... Read More
I had booked this cruise before the ship was built and was regretting it based on the negative reviews. But, I have to say, while SOME of the negative points were well founded, I did have a really nice vacation. Here's my experience (as objectively as possible) My husband and I did a round trip Mediterranean cruise from Barcelona. We had only done one other cruise before (Mexico on HAL) and didn't particularly like it - but thought we'd give it another try as we wanted to see Europe and liked the ports on this trip. THE GOOD: - Embarkation was super easy! Checking in online, from home in advance, will make your life so much easier -- do it! Even if you're not tech savvy, it's easy and you will get on the ship quickly. There were staff floating around in the terminal with computer tablets and I flagged one lady down to ask what we needed to do and her answer was "I can get you checked in and on your way" Just like that. Doesn't get any easier. - The stateroom was lovely and had tons of storage. We had an ocean view balcony room on Deck 12. Had everything we needed - no complaints. And our attendant, Raj, was awesome. Tended the room twice a day, remembered our names and was very friendly. I had a bottle of wine on the counter, came back in the evening and wine glasses had appeared. Great service. *Heads up, it's true that they do have soap/body wash in shower but no shampoo/conditioner. Need to bring your own. - The ship is new and clean and beautiful. And, yes, it's huge. It does take some time to learn your way around. There are large interactive maps (touch screen) at the end of each deck by the elevators as well as tablets on the main entertainment decks. These are helpful. You can use the TV in the stateroom to check restaurant menus etc, track reservations/account charges & order room service. There were also channels dedicated to going over many of the amenities on the ship. Anyone that says they couldn't figure out where things were etc didn't really look. *We pre-ordered room service for breakfast several times. Service was great and came in the time frame we'd asked in the morning. **We did not get any pressure for a tip from any staff, including room service, during or trip. - I liked the food very much. This is a personal thing, I get it. I may not have cruised a lot, but I have traveled and done many an All-Inclusive vacation. Personally, we thought the Windjammer (and the smaller Solarium Bistro) had a great selection and the food was very tasty. The main menu didn't vary much, but they did try and give some high end dinner options (crab & lobster nights, fresh stir fry etc). The main dining room also had good food and the menu changed every night. Didn't go to many of the A La Carte restaurants as I resent paying extra, but I did try the Sushi restaurant (service and food was AWESOME. If you like sushi and are willing to pay for it, highly recommend) and the Sabor Mexican restaurant. It was ok. Most things on the menu were only $5-6 so at least it was a relatively cheap alternative if wanting to try an a la carte. - The clean police were on patrol! There's probably more hand sanitizer than booze on the ship! And hand washing stations everywhere! The buffet staff even made you wash your hands before going in. I think it's great knowing that if you're going to dine with 5000 of your closest friends at the least the chances of staying germ free are better. - Service was fantastic. I found 95% of the staff to be friendly and helpful. Some even too much! Seriously, I think we were asked if we needed anything 10 times while trying to grab a quick lunch. A little overkill, but I appreciated the efforts. Better that than being ignored. Pool/deck service was a bit spotty at times - but I have no problem getting off my butt and going to the bar myself. - Entertainment was really great. We saw 2 different ice shows, an aqua show, several different jazz bands, a swing band/orchestra, 2 musicals (Grease and Columbus), a stand up comedy act and a magician. We really enjoyed all of it. They have some very talented performers and NO, they are NOT lip syncing. One of the shows had mic issues and they had to sing accapella for a portion and they are definitely singing. Basically, if you look for entertainment, you'll find it. *Another tip, book/reserve shows and restaurants online before you go. Way easier than on ship. - Sports Deck and Pools - Loved the flowrider simulator. Played some mini golf and table tennis. Waterslides were fun (I only went when there was no line - which there was most of the time), pools are pretty small and shallow, but good for kids. We preferred the Solarium (adults only) which had a rain shower to cool off as well as hot tubs. - Drink Selection was good. The Bionic Bar is a must just for the entertainment value alone. - Ports were great. Getting on/off the ship was relatively painless. Many ports required shuttles into town but were well organized. Personal favorites were La Spezia and Naples. *We did not go ashore for Rome of Mallorca, decided to chill on the ship and let everyone else go sight seeing ;) We did not use the ship for any excursions. THE NOT-SO-GOOD: Of course, nothing is perfect. So, here are some things that could use improvement (if possible): - Elevators. Yes, the ship is full of people and can get very busy at times. Take your Patience Pills in the evening, for sure. If you're able to take the stairs between decks, do it. The elevators do get busy and stop at every floor. I found myself taking the stairs more often than not. Good way to work off all the food ;) - Dining. We did the My Time dining a few times. It's a little misleading as a lot of people have reserved for the same time - so you can wind up lined up for a while despite the reservation. I preferred the WIndjammer myself which could also get very busy. We lucked out and only had one day where we couldn't find a table (the one day at sea). This bottle neck of people could be avoided if some of the a la carte restaurants were made complimentary. I get it - there are always the 'for extra fee places' on ships and AI resorts, but they should be the exception, not the majority.Other than the main dining rooms, all the other a la carte service restaurants were for extra charge (even Johnny Rockets diner? Seriously?) *Tip: The windjammer is bigger than it looks though, be sure to peak around corners as it wraps all the way around and often there were extra treats around the back. - The ever wonderful Towel Game. This was really only an issue when everyone was on board (at sea with no port). To be fair, there are tons of sun beds -- they are crammed together making them hard to get into without steamrolling your neighbor! - but if you want some actual sun or a view you will find a sea of blue towels 'holding' these beds for people from first thing in the morning - and the people often don't come back for hours. It sucks to walk around, looking to soak in a bit of sun seeing 50% empty beds held for Mr. Nobody. *Tip: You do have to 'check out' the towels with your SeaPass card and supposedly you're charged $30 if you don't return it. This wasn't an issue for anyone who doesn't mind being responsible with things they borrow. **I will admit though that I ALMOST took some of those towels belonging to those mysterious sun bed holders so they'd be charged the deposit.... Childish, I know, but I said ALMOST. - Expensive Drink Packages. It cost us $1000 for the Premium Package which did not include any drink over $13 (and yes, there were a few of those!) or specialty coffee. I do enjoy a cocktail or two and bottled water - which is what prompted us to buy the package. But, at the end of the day, it probably would have been cheaper to just buy a la carte. I found we were ordering more than we normally would to 'make it worth the $1000' I don't know, maybe you're darned if you do and darned if you don't. *Yes, drinks are more expensive than the average bar. So, at the end of the day, make sure you factor in fee restaurants and drink to your final price of your cruise. It's a lot of money! - Two embarkations. The ship offers both Barcelona and Rome as embarkation/disembarkation points. That's a little strange. So, you get to listen to all the safety stuff over again half way through and have all the luggage in the hallways etc. Not a huge deal - but thought it strange. This also made for 2 formal night galas - so if you want a chance to get dressed up twice, then this is your cruise :) - Fitness Center. I like the gym, so thought I'd try it out. While it does have a great layout and equipment, the smoke from the casino is indeed pumped into the gym. I'm not a smoker but nor am I an 'anti-smoker' either. Whatever turns your crank. But does anyone else get the irony of going to a fitness centre and breathing in a cloud of blue?? That wasn't my idea of a good workout. - Enforcing adults only sections. Hey, I like kids. I'm happy to see families enjoying their vacation time. And most of the ship caters to families. Very cool. But there is one section at the front called the Solarium where adults are given a small spa like sanctuary to sit in quiet, should they so choose. There are even "Adult Only" signs. So, I don't think it unreasonable to ask that this space be without kids. But that wasn't the case and the staff did not enforce the rules. Not a huge deal -- but thought it was a little disappointing. We didn't use the spa or buy from any of the shopping outlets. If you like having your picture taken, you'll be in heaven. I swear they make up events just so the ship photographers can snap away. Again, not my thing, but whatever works for you. We did the Express Disembarkation first thing in the morning. Easy. Efficient. No complaints. On a whole, it was a really nice vacation - but an expensive one when factoring extra (mandatory) gratuities, drinks, and a la carte dining. If you like cruising in general and want a boat that's new and shiny and has lots of entertainment, then this one is for you. If you're watching your pennies or prefer a less busy environment -- than this may not be your thing. Hope this helps! Read Less
Sail Date September 2016
The chose this particular cruise because of the quality of the ship and the itinerary. We were not disappointed with that. I cruised on Oasis two years and thought I knew exactly what to expect from the ship. However, Harmony is even ... Read More
The chose this particular cruise because of the quality of the ship and the itinerary. We were not disappointed with that. I cruised on Oasis two years and thought I knew exactly what to expect from the ship. However, Harmony is even better than Oasis, especially for teens. The water slides and Abyss were big hits with my children. Other than the ship itself, everything was worse as compared to my experience on Oasis. The service is not nearly as good. Staff did not go out of their way to make sure customers are happy. My cabin steward was not friendly. The service at bars was also pretty bad. The entertainment was also pretty mediocre. The only show that I was really impressed with was Fine Line -- aqua show. The rest were nothing to speak of. The biggest disappointed was the wine package. Royal Caribbean used to offer customers to buy bottles of wine. Now you get wine by glass and for nearly $40 per day the quality of the wine is atrocious. It is such rip off. Please avoid buying wine and beer package. I did not buy shore excursions form the ship. I booked private tours which ended up being more cost effective and customized for me and my travel companions. Read Less
Sail Date August 2016
This is my 4th Cruise vacation. Definitely, my worst experience. If this is my 1st experience, certainly I will not cruise again. Bad things: 1. Windjamer is always full. It's frustrating experience.The other options always ... Read More
This is my 4th Cruise vacation. Definitely, my worst experience. If this is my 1st experience, certainly I will not cruise again. Bad things: 1. Windjamer is always full. It's frustrating experience.The other options always close when you need it. 2. People everywhere. Busy, very busy. 3: We do not feel a good vibe on board. Unfortunately we are only a part of the workflow. Put your eyes on disney cruise lines. Customers should be delighted, not frustrated. 4. Guest services? Forget it. Always full. 5. If you are not above 14 deck you will never see the sea. I'm feel like a visitor of a big and busy shopping center. You will not have sea view on the deck where is the lifeboats, for example. It seams that all that matter are inside the boat. Really guys? 6. Staff are exhausted. Committed, but exhausted. 7. Unsupportable cigarette smoke near main dinning room. Guess what: Where is the casino? Near the main dinning room... Got brain guys? 8. Dynamic dinning / traditional dinning: Well... full of options for all tastes. It sounds great, wright? The practical result, guess what: hours waiting for the dinner... and when you have your table... the service are under acceptable. 9. So much more... Good things: 1. Entertainments and activities. 2. Fast check in. 3. The day I saw the Disney Magic nearby :) Read Less
Sail Date August 2016
This was our second family cruise, though the first was a 3 day Carnival cruise to the Caribbean 10 years ago complements of my father-in-law which I understand is not in the same league as what we did. We booked one junior ocean balcony ... Read More
This was our second family cruise, though the first was a 3 day Carnival cruise to the Caribbean 10 years ago complements of my father-in-law which I understand is not in the same league as what we did. We booked one junior ocean balcony suite and one room with a balcony overlooking the carousel. I had heard a lot about crowds and poor food beforehand and I was prepared for this kind of experience (we chose the cruise mainly because of the timing and itinerary) but honestly for what it was I thought they did a good job. The 'pay for dining' food was quite good (we ate at Chops, Jamie's and Izumi) and we thought the Windjammer (included buffet) was honestly quite decent as well. I would not say the same about the main included dining room (for both breakfast and dinner) but once we knew our way around that was fine. Yes, the crowd was unreal (6800 capacity, 6200 booked), but I thought they managed it very, very well and we never had problems finding seats to eat, chairs to sit in (although they weren't prime poolside, but we never expected it), etc. We found the staff quite friendly and our room attendant Paulo was first rate. If my review were to end here I'd easily put up four out of five. I didn't care for the entertainment, but that may be me more than it. Here is what I didn't like: a. The lines at Guest Services were always really long, and paradoxically the kiosks were never fully staffed. People get in line for Guest Services mainly for one reason: Arrangements. Arrangements gone wrong, Arrangements to make, Arrangements to change, etc. Any inconvenience in dealing with these kinds of things is a direct detractor from the vacation. I felt like this process was really inefficient, and it created stress, which is the last thing I wanted to experience given the purpose. Calling Guest Services was no better as they would usually not pick up (which is why we would have to go in person and queue up). b. Selling, Selling, Selling. Granted I am not a normal cruiser, and granted I might have chosen a different boat had I taken some time to think about what I wanted out of it, but we couldn't be in the main shopping area for 10 minutes without being hustled for $19.99 watches with fake Swiss names, free faux sapphires in the jeweler, etc.; like I started to avoid the whole area at varying times just to avoid being pitched. c. Two of out of our three dining experiences resulted in the restaurant not knowing/recognizing that we had a dining package and attempting to get us to sign full bills before we explained it to them, they checked and then resubmitted the correct bill. c1. These two false dining charges actually showed up on my statement and my credit card bill, and customer service at RCCI only respond partially to requests (they acknowledge what is likely the problem but then never follow through and don't return calls, claim the boat doesn't answer them, etc.); three weeks later this is not solved. d. I paid $211 for some number of photos on a memory stick, but when I attempted to put them in my computer I was told to download a separate program to read them, and halfway through downloading the product my screen told me the file was corrupted and it stopped. When I called RCCI I was told "that's not our responsibility, you need to deal with a company called Image Photo", to which I responded "you sent me the bill so it's you that has to solve my problem" to which I was told that they understood where I was coming from, but no solution as of yet. All in all, whatever pleasant memories I had of my cruise (and there were a few) were overshadowed by the hassles (or downright attempts to fleece me, depending on how you look at it) of making arrangements, not getting hustled or paying a bill that is accurate. Read Less
Sail Date August 2016
We were a family group of 12 with ages from 5 - 74. This is the 12th ocean cruise for me and my husband and the 5th with RCL. We had sailed before with Princess, RCL, NCL and Oceania. The ship is beautiful and the atmosphere is ... Read More
We were a family group of 12 with ages from 5 - 74. This is the 12th ocean cruise for me and my husband and the 5th with RCL. We had sailed before with Princess, RCL, NCL and Oceania. The ship is beautiful and the atmosphere is very vibrant. Because of the amount of activities onboard, it is very suitable for family reunion. However, the service level was very mediocre. Main Dining Room We had the 6:30 pm fixed seating in the American Icon Grille on Deck 3. The waiter and assistant waiter serving us were excellent. They were both very friendly and service oriented. Unfortunately, I can't say the same about my experiences at other times. In my past experiences and on all the ships I had been on, the buffet restaurant upstairs serve buffet and the main dining room serve a la carte with table service. My husband and I like to enjoy table service so usually we go to the dining room for breakfast and lunch when we are not on a rush to excursion. This time around, it was different. For breakfast, half of the dining room was buffet and half of it was a la carte. That is fine as long as there is still the choice for a la carte. The first morning we were there, we were led around the dining room as if they did not know where to seat us even though there were a lot of tables around. In my past experiences, a waiter would come around with coffee and then a tray of baked goods while we were going over the menu. This time, no rolls were offered until we asked after our ordered breakfast had arrived. The 2 times that the dining room was opened for lunch, only buffet was served. The one time I was there, I stood in line for 10 minutes only to find that people were standing with plates in hand in front of empty food trays. They ran out of food and could not refill in time. I ended up just scraping up whatever is left and I find this quite unacceptable. During that same lunch, we ordered coffee. Shortly after the coffee was served a waitress came over to our table and asked if we had finished with the cream and took it and gave it to another table before we could answer her question. Could RCL not afford to buy a pitcher for each table or was the waitress too lazy to go get a new pitcher? When this was mentioned to the Head Waiter, he defended with the explanation that they did not want to waste the cream. To me, this is a limp excuse and is an example of sub par service. The food was quite good and tasty. The one thing I find this cruise quite different from our past cruises was that the head waiters were not very visible. In my other cruises, the head waiters usually came around introducing themselves and checking out with the passengers to see if everything was in order. This seems to be missing on this cruise. Windjammer Cafe I only had 1 lunch and 1 breakfast there and I find both the food and service were satisfactory. Solarium Bistro I had lunch there once and I quite like the atmosphere. It was very peaceful. It was buffet as well. The choices were not very extensive but the food was quite tasty. Park Cafe We had a couple of breakfasts here. I like sitting in Central Park in the morning. It was quite tranquil with birds singing. The service here was very bad. It took the servers ages to clear the tables. We would walk in with a lot of tables available but were all stacked with dirty dishes waiting to be cleared. They were constantly out of cutlery, plates, cups and even hot water. They put out a big spread of sweet rolls and with no plates, How do you expect your customers to serve themselves? When I asked, they brought out 10 plates which disappeared in no time during the morning rush. Wonderland That was a fun experience. Both service and food were good. Entertainment We saw Grease, The fine Line, 1887, Comedy, Headliner, Hideaway Heist. They were all very good. The Grease production was very professional. They need to improve on their scheduling a bit. For example, we missed one of the Headliner shows because it clashed with our dining time. In the past, there was usually 1 showtime to fit in the 1st seating guests and another showtime to fit in the 2nd seating guests. It doesn't seem to be the case this time. The Dreamworks Parade, the Crown & Anchor Welcome Back Reception and Captain's Welcome Party were all scheduled during dinner for the 1st seating guests. We always had 1st seating in our past cruises and I don't remember missing these events. On our past RCL cruises, we really enjoyed the Schooner Bar. It was usually packed and the atmosphere festive. This time, most of the time you wouldn't even know it existed as the bar was so quiet. Most of the time we walked by, it was only 75% full and majority of the time no music was playing. We stayed one night and waited for the singer to come on and didn't enjoy it at all. With the amount of passengers RCL should be able to afford to hire a stronger entertainer who can draw in the crowd. Shore Excursions We had shore excursions to Aix-en-Provence and Cinque Terre. My kids did the kayaking excursion in Palma de Mallorca. Nothing particulary bad or good to say about the 1st 2 excursions. However, my kids felt that the kayajing excursion was not worth the $189. They said that it was quite strenuous and with that kind of money, no water was even provided to keep the customers hydrated under the intense sun. Photos I have to commend the change in the way the photos were delivered. We now viewed the photos on a computer and then ordered a printed or electronic copy. This avoided the huge amount of printed photos being thrown away at the end of each sailing. One suggestion for them is to avoid stamping the centre of the picture which makes it hard to see if one's eyes were closed or not Service Our waiter and assistant waiter were excellent. They were very friendly and helpful. However, I cannot use that to describe the majority of the staff onboard. I don't know if the ship was understaffed or the staff was overworked. The majority seem to be disinterested. I had asked for information from a few people and they all answered matter of factly and I couldn't feel any warmth emitting from them. In the past, when we bumped into someone cleaning the floor or wiping the glass, they would greet you with a smile and friendly hello. This time, most of them would just continue their work with no acknowledgement. When embarking and disembarking at the ports, again the security staff and the shore staff were all very cold - no smiles, no welcome back. A lot of people might blame this sub par service level on the size of the ship. However, we had been on the Oasis of the Seas during its inaugural season and the service level was top notch. Our same family group was on that cruise and we all felt that the our experience on the Oasis was much better. I think comparing Oasis and Harmony is fair because they are of the same size and class. With Oasis as our benchmark, I think better service on the Harmony is achievable. All in all I would still say that this had been an enjoyable cruise but could be so much better had they been complemented by more attentive service, a more motivated staff and a more tune-in management as the facilities were wonderful. Read Less
Sail Date August 2016
We have cruised twice before with Carnival and P & O. Each time we had heard how much better Royal Caribbean were, so we were super excited to get aboard the ship. My wife and I travelled with our 18 year old daughter and 17 year old ... Read More
We have cruised twice before with Carnival and P & O. Each time we had heard how much better Royal Caribbean were, so we were super excited to get aboard the ship. My wife and I travelled with our 18 year old daughter and 17 year old son. We picked this ship mainly for the variety of things to do on it to interest them. The good points: Embarkation was a breeze. Probably about 30 mins max from arriving at the port to boarding the ship. Once on board the ship was stunning, no other word for it. We had already looked up previous reviews, so knew it was good idea to book shows, etc. So we booked up Grease and others straight away, All the shows were excellent and better than we had seen before. Grease was great, the comedian was funny, the magician brilliant and the aqua shows were a little weird, but seeing the guys dive off the high board was worth it. Escape from the Rubicon was amazing. I would urge everyone to give it a go. We didn't make it out, but had a lot of fun. The activities were awesome. My son spent most of the day on the Flow Rider. There were queues on some days, but he never waited more than 20 minutes. The water slides were terrific and again, the queues were never too bad. The zip wire, Abyss, etc were good and had little waiting time. Karaoke bar was lots of fun. Cabin was amazing. We had a balcony and it was spacious. The children had an inside opposite us which worked great. The shower was fantastic, so couldn't fault the room or Edgardo our steward who was brilliant. Overall a lot of good things on the ship. The bad points: The dining experience was no-where near as good as previous cruises. The food was ok, but not a great variety of choice. For example, the starters had 'classics' every night of snails or shrimps. So then you have two alternatives per night, but you would find they would be prawns, scampi, etc. So if you don't care for seafood.... As previous reviewers have said, it also feels as though you are in and then they want you out again to make sure everyone is fed. We had my time dining. I tried to make reservations when I got on board and the earliest time was 9.15 two nights away! So we went to dinner between 6.45 and 7.15 most nights and waited around 5-10 minutes for a table. If you were going in at 7.45 -8.45 I dread to think as the queue was almost back into the Casino. The Casino smoke was also grim on the way to the dining room. My main gripe on the dining though was that the formal night dress code was not adhered to. On my itinerary it said Tuxedo or smart suit and tie. So we dressed up (which we like) only to get to the dining room to see around 60-70% of diners dressed up. To me it took the gloss off the night. One group of five lads turned up in T-shirts, shorts and deck shoes. What is the point of a dress code. Suddenly I felt way over dressed. The waiters did their best, but were not as attentive as other ships, I would suggest too many people to deal with. The Windjammer was packed for breakfast, so we went to the Solarium everyday (free) and it was fine. Lunches in the Windjammer were good, with plenty of choice. The service charge on drinks is 18%, plus you have to add on VAT in European countries, so a $6 beer is something like $8.5 in reality. I have never minded paying the 18% if I get good service. I sat in at least two bars and waited and waited and eventually had to go to the bar myself to get served. I'm not sure why I'm paying 18% for that! Overall it was a very good cruise on an amazing boat. I just think whilst the boat had he x-factor, the dining and serving staff didn't. Read Less
Sail Date August 2016
Before cruising on Harmony of the Seas I had cruised on Liberty of the Seas with my family, the ship was amazing so I had very high expectations. I think it's fair to say that all my expectations were met and this has been one of the ... Read More
Before cruising on Harmony of the Seas I had cruised on Liberty of the Seas with my family, the ship was amazing so I had very high expectations. I think it's fair to say that all my expectations were met and this has been one of the best things I've ever experienced. We decided not to explore our departure city and to go straight onto the cruise as the ship was so large, therefore we needed time to look around and get a general idea of where things are. The process of embarkation and disembarkation generally went quite smoothly. Our first excursion was to Marseilles and the embarkation/disembarkation was brilliant however on our second excursion in Portovenere it was a little more complicated but still, it was okay. The only issue was that the boat hadn't arrived to take us on the trip and so that's nothing to do with the cruise. The ship is full of atmosphere with plenty to see and do. Everything was organised, clean and sanitary as well as being fun. The one thing that people need to be aware of is that the ship can become crowded however this only happens in the evening and on the final day at sea (because everyone's on board). The cabins that my family stayed in suited us very well, it was clean and pleasing. The dining experience on board is amazing, there's so much to choose from and everything tastes great. There are many different restaurants meaning there's something for everyone; please note that you have to pay extra for some. During our stay we dined at American Icon, Windjammer marketplace, Park Cafe and Sorrentos. There was never a dull moment on board as there was constant entertainment everyday with our personal favourites being the 18+ Karaoke and the Boardwalk Fiesta. If there is anything that they could improve on then I think that during the day they need slightly more for adults. The service was generally okay however there were a few complications when upgrading the drinks package but it got sorted in the end. Absolutely recommend it to anyone, I think that if you're travelling in a large group of all ages then you wont be dissapointed. Read Less
Sail Date August 2016
A family holiday for 9 ages ranging from 13 to 74. This was our second cruise the first being on Liberty of the seas 2 years ago. Expectations were high as we had an amazing trip then and Liberty is so beautiful. I was slightly concerned ... Read More
A family holiday for 9 ages ranging from 13 to 74. This was our second cruise the first being on Liberty of the seas 2 years ago. Expectations were high as we had an amazing trip then and Liberty is so beautiful. I was slightly concerned about the negative comments before hand and hoped that the negatives were due to the rather large teething problems at the beginning. I understand that holidaying in a building site is never good. We had about a 20 minute wait at the airport for our travel documents to be checked by Royal Caribbean staff. This would have been so much quicker if people had read the website and had completed their information online before travelling. Having said that if you had booked through Thomson as we did and thought they had done the paperwork, you could have been left high and dry at the airport. Luckily we had uploaded our own photos and had printed out all our documents because we knew we had done this before.The worst part of this wait was that there was little to no air conditioning in the holding area. After this the coach swiftly took us to the port . It took about 10 mins from the coach parking to standing on the ship. Harmony is truly an incredible feat of engineering. We entered on to the boardwalk which was busy but did not feel crowded. It was spotlessly clean, and we found that all areas of the ship to be so as well. Alcohol gel dispensers were in abundance shame not everyone uses them ! There were also hand basins at the Windjammer which staff directed you to. Food. About 12.30 on our first day,we headed up to the windjammer for a bite to eat. I was dreading this as other reviews had inferred it was a cattle market and the food was of poor quality. In fact I found the choices and quality of food to be good. Lets face it we are looking at a buffet restaurant catering for the masses, not a michelin starred one. We even managed to get a table to seat all 9 of us. We ate there most lunchtimes. The first morning we couldn't find a table for 9 in the Windjammer, so instead of bleating about it we did the obvious thing and went to another restaurant. We went to the park cafe where we all had breakfast bagels. Not our usual type of breakfast but enjoyable. There were also fruit pots and yoghurt available too. In the evening we had traditional dining so were seated in the American Icon Grill. During the course of the week I think we all ate something new each night. For those first time cruisers there is a daily menu The food on the right side of the menu is the same each night and the daily options are on the left. The food was hot, well presented and of good - excellent quality. Our waitress and drinks waiter could not do enough for us. I think that how you treat someone reflects on how they treat you. I always treat people in the manner I would like to be treated. In Sorrento's pizzeria the children made their own pizzas which were superb. The grab and go slices were also good. The self serve ice cream areas on the deck never seemed to run out. The chocolate / vanilla swirl was my favourite. The staff looking after this area had a full time job keeping it tidy and stocked up which they never failed to do. We did splash out one night and went to Wonderland. It was amazing. Go if you can. Drinks. We were lucky and had drinks packages included in our holiday. I have read some reviews were individuals whinge that drinks are costly. If they researched their holiday better they would have been aware that there is a tax on drinks because you leave port and that gratuities are added to each drink. The first time we cruised we paid for the drinks package and I still feel it is worth the money.. Incase anyone is wondering I am not an alcoholic but I did enjoy 2 - 3 cocktails per day. The only annoyance was the soda machine which seemed to keep running out, We tend to drink cola as our main soda which was available at the bars, so we did that rather than use the machines. There was always plenty of squashes in the restaurants. There were also deck butlers who would fetch you drinks if you wished but we tended to fetch our own from the bars. It does seem lazy to get someone else fetch you a drink from a bar which is literally only a few steps away. I appreciate some guest expect this type of service though. Cabin. We had a superior ocean view stateroom with balcony on deck 12. The balcony was larger than that of Liberty. and the room was a good size. The beds were comfy and the whole room kept clean. Towels were replaced as we needed them. The shower gel dispenser serves a purpose and small tablets of soap are provided. They are adequate but if you are expecting Molten Brown or Acqua di Parma then you will be disappointed. I thought we may be squashed having 4 of us in the room (2 adults and 2 teenagers) but we are tidy people so this wasn't an issue. Storage space having said that was less than on Liberty, but we got 2 suitcases in one wardrobe and the other 2 went under the bed. Hanging space was sufficient and there were enough shelves / drawers for all of us. Our room attendant was discreet which is what I prefer. Entertainment. We had booked all the shows we wanted to see a few weeks before our holiday. We went to see Grease, The Fine Line, Columbus and the ice show. All were enjoyable. I wish however if people wish to converse with each other they lower their voices rather than yapping away as though they are at home watching TV. Luckily for us the offenders sitting behind moved seats. We popped in to the On Air club a couple of times as the children found the karaoke highly amusing, especially the male host. The Schooner bar was a pleasant place to chill out, and the trellis bar was nice as it was in central park. We did have a drink on the rising tide bar so we could tick that box too. The 4 teenagers with us did not wish to go to the clubs as they had enough to do without venturing to these. They enjoyed the water slides especially which were well governed. A group of Spanish children ran as fast as they could to beat us to the steps but they were stopped and quite rightly told not to run as it could be slippy underfoot. I did find the spanish children to be the rudest at pushing in and a couple tried to push past us on the steps up to the slide. We politely asked them not to do so and they muttered a rude reply which was unfortunate as they hadn't expected my sister to be fluent in Spanish who then answered then in their native tongue. We did not use the gym though it looked impressive and neither did we indulge in the casino (which must have also served as a smoking lounge which would have deterred us anyway) I did go on the Ultimate abyss. I dislike heights, but knew I would regret not going on it. In fact I almost enjoyed it ! Staff /Service All the staff we met were helpful Those supervising the slide / zip wire / flow rider etc made sure you were happy with everything before you started. As i mentioned earlier we did not see much of our room attendant but I was happy with this as he clearly did his job and I didn't feel like I was falling over him each time we left our room. The staff at the bars were friendly and you didn't have to wait long to be served. There was no hard selling of gifts / trips / drink packages etc. They were there if you wanted to ask more. The only area which was substandard in service was guest services. Lots of terminals for staff to work from and only 2 open with several staff milling around. Excursions Yes we know royal caribbean are more expensive for the trips than a DIY job but it is your choice if you go on them. We did Scenic Marseilles as we only wanted a short trip. It was a lot prettier than I expected and Longchamps palace was beautiful. We also did the motorlaunch trip to Portovenere and a morning here was ample. The views from the motor launch of the coast were incredible. Generally the ports are not so picturesque - more industrial, but when you are on a ship the size of Harmony it will never get anywhere near the smaller ports as she is just too big. If you want to see pretty ports aim for a smaller ship. It didn't bother us as we knew this to be the case and in fact my dad rather likes sitting with his binoculars watching life on the docks My dad and husband did the All Access Tour. Following a reception of champagne and canapés they were escorted in a small group around the ship. Apparently it was incredible They raved on about it for the rest of the day - and are still doing so !. Again it was expensive but they felt it had been worth it. My mum had a manicure and hand massage and she said the staff were lovely and the gel polish she had lasted for a couple of weeks post trip. For a lovely view of the wake head towards the aft on the jogging track. Also the 'king of the world' spot was an excellent place for photos - you need to go through the solarium to get there. In conclusion Harmony is an awesome ship. She won't be for everybody but then if you do your research you shouldn't go wrong. i If you want a quiet, romantic holiday then it would probably be the wrong ship to chose as she is geared up for families. We had an excellent time and would travel on her / or with royal caribbean again. Note. I have written this review the day after the tragic loss of life on board her. Would I still travel with RCI / Harmony ? Yes I would Read Less
Sail Date August 2016
This was our 4th cruise with Royal Caribbean .We cruised twice on 'Navigator' and once on 'Jewel'. We flew to Rome and then embarkation and disembarkation were very smooth. We were 5 persons in cabins 6300 and ... Read More
This was our 4th cruise with Royal Caribbean .We cruised twice on 'Navigator' and once on 'Jewel'. We flew to Rome and then embarkation and disembarkation were very smooth. We were 5 persons in cabins 6300 and 6314. The service and cleanliness in our cabins were excellent thanks to our friendly cabin steward. The only disappointment was that my husband and I had noisy neighbours with children running, jumping and shouting till late at night. The evening shows were fantastic. We saw 'Grease', 'Colombus', the 'Ice Show' and the 'Water Show'. Our granddaughter had a wonderful time in the pool and on the Carousel. 'My time dining' was not that efficient. Sometimes there was an air of confusion. Waiters and staff were kept extremely busy with so many people arriving at different times. We prefer the old system with two sitting at a set time. Our waitress Maria and her assistant Karol were very friendly but we only sat at the same table three times, then we were given a different table and staff for the rest of the cruise. We were disappointed with the high cost of the ship's photos. We bought the package, that is, all the photos were given to us on a pen-drive. We decided to have 10 of them printed against payment at $5 each. Usually we were given a ship's album for free to protect the photos. This time our photos were handed to us in a plastic bag. If we wanted the album we had to pay for it. To think that previously all photos were printed and many of them were not bought, money has been saved!! On our next cruise we won't buy any photos, we'll buy a new camera instead! We did our own shore excursions. We took a taxi from La Spezia to Pisa, a taxi to Marseille city centre and a taxi to La Sagrada Familia and then to the centre in Barcellona. All were efficient and at a reasonable price. In Palma de Mallorca we used the cruise shuttle. Overall the cruise was fantastic and we're glad we spent 7 wonderful days on the fantastic 'Harmony of the Seas'. Looking forward for another cruise with Royal Caribbean in the near future Read Less
Sail Date August 2016
We have embarked the ship at civitavecchia, the embarkation was very fast in less than 15 minutes we were already in the ship. The ship is beautiful, there are us so much things to do and see. We have enjoied every minute in the ship. ... Read More
We have embarked the ship at civitavecchia, the embarkation was very fast in less than 15 minutes we were already in the ship. The ship is beautiful, there are us so much things to do and see. We have enjoied every minute in the ship. We have ate at the Main dining room and the windjammer and food was excellent. The shows were the best part of our cruise, we suggest everybody to book all the shows in advance , and come early to get good seat before the show. we loved all the shows but especially we loved the Columbus show and the Fine line (aqua theatre show) . At Barcelona we went to the Aquarium, our children love it. At La spezia we traveled to Cinque terra, It was wonderful trip. at all other ports we have stayed at the ship, and enjoied the pools and all ship's activities. Till now we have sailed on the Liberty an the Allure , this was our best cruise ! Read Less
Sail Date August 2016
I will preface this review by stating that the ship is beautiful, the service was excellent, and the food onboard was probably the best I have ever seen on Royal Caribbean (We have cruised with RCL 10+ times). There were a lot of ... Read More
I will preface this review by stating that the ship is beautiful, the service was excellent, and the food onboard was probably the best I have ever seen on Royal Caribbean (We have cruised with RCL 10+ times). There were a lot of "wow" factors about the ship but there was one aspect of the ship that was a source of major disappointment for me - I'll start with that first and save the good stuff for last. Unfortunately, unless you are staying in a suite, there are absolutely zero lounges with views of the water. The lounges are spacious, but you will only have views of the Promenade, Central Park, or the Boardwalk. You can only get sea views if you go up to the sport / pool decks as well as the Windjammer and Main Dinning Room. If you are a Diamond member they do have a lounge which we nicknamed the Diamond Closet. Don't get me wrong, it is spacious but again, no windows and it is tucked away on Deck 4. If you are like me and like to grab a cup of coffee, cocktail, or just relax in a lounge and watch the sea go by, avoid this class of ship. Also as there are embarkations in Rome and Barcelona, there really is no Day 1 of the voyage so it just does not feel as special. It is almost as if you are checking into a hotel and does not have the exciting Day 1 feeling that you see on other RCL ships. Now for the good. Boarding the ship was a breeze. I was extremely pleased at how quick it was to board the ship. One word of advise, please utilize the pre-cruise planner to prebook shows, dinning venues, and shore excursions. I personally dislike have to preplan everything but it does make a big difference for this particular ship. Due to the size of the ship, you can save yourself a lot of time waiting in lines to book shows, excursions, and dinning options by doing this before you get onboard (the only downside is they do offer dinning specials when booking onboard). Dinning options were plentiful onboard. We tended to use the Solarium Bistro because the Windjammer was a bit undersized for the amount of people onboard. The food itself was top notch for RCL and the service definitely matched. I saw nothing but smiling helpful crew members who tried to make everyone happy. If you get a chance, try Jamie Olivers. I enjoyed it more than Central Park 150. The margaritas at Sabor are also worth a stop. The onboard entertainment was amazing. I read an earlier review of lip syncing but I will respectfully disagree after sitting in the front row (off to the side because center seats are reserved for suite guests) and hearing the singers. We opted to use private independent shore excursions as the ones RCL offered were pricey and usually involved large groups of people. Take a peak at the Cruise Critic forum or Trip Advisor for reputable companies. We had an inside stateroom and were upgraded to one with a virtual balcony. Cool idea, but I can live without it. The stateroom was spacious and well laid out for RCL standards (Plenty of storage space). Overall Harmony OTS truly is a beautiful ship and would probably good for a person who is nervous about being on water. You feel like you are at a high end resort rather than a cruise ship. It is spacious and the only time I noticed crowds was on the pool deck and when leaving a show. However if you are looking for a more traditional ship were you can walk the exterior or have lounges and look outside and know you are on a cruise ship than steer clear of Oasis Class. Read Less
Sail Date August 2016
We wanted to try out the new ship which definitely didn't disappoint. it's modern feel and spacious layout were great. The cabins had so much storage space the layout was great. A couple of times we turned on the TV to watch ... Read More
We wanted to try out the new ship which definitely didn't disappoint. it's modern feel and spacious layout were great. The cabins had so much storage space the layout was great. A couple of times we turned on the TV to watch the olympics, the TV was so big and bright. Our stateroom person, Jingjing was awesome, great service and she had a wonderful personality. Unfortunately this is where the service stopped. Our experience in the MDR was atrocious! The food was OK but the untrained staff was shocking. Really not their fault just no idea how a meal service should work. One night my husband got an entire drink spilled on him, he was absolutely drenched. It was the assistant servers first time using a tray! An innocent mistake but it was the tipping point. After that we just ate in the restaurants, some service was really good and others like Izumi it was also awful. Also for Izumi if you book ahead of time it says it is complimentary, when we got to the restaurant we were met with a lecture on how it was not complimentary but a al carte. No big deal but why confuse the customer by using the word complimentary. As we watched others come in several left after finding out there was a charge. We were happy that we weren't the only ones to misunderstand. We loved the port stops, it was very busy days but we loved all of the sightseeing we did. We organized all of our own tours and they were all amazing. It was also great how fast we could get off the ship in the morning. Overall I would rate this as an OK cruise just such a let down by the service and attitude of some of the crew. Read Less
Sail Date August 2016
We were a family group of 15 (ages 3.5 to 70), and all in all we enjoyed our cruise. The inner public areas, the Promenade, Broadwalk and Central Park are amazing. It is a totally different experience from regular ships which cater for ... Read More
We were a family group of 15 (ages 3.5 to 70), and all in all we enjoyed our cruise. The inner public areas, the Promenade, Broadwalk and Central Park are amazing. It is a totally different experience from regular ships which cater for 2000-3000 passengers. The atmosphere is gay and vibrant, but noisy. It's almost impossible to find, in the evening, a quiet place to read or have a quiet conversation. I also felt the lack of an open deck where you can sit or lean on the rail relax and watch the sea, relatively far from the noisy crowds next to the pools. There are two rather small open "balconies" extending from the Solarium area, which is not enough and not accessible to children. The choice of food was remarkable and the quality was good. However I can't find it acceptable that a dinner at the main dining rooms should takes two long hours. Why? The choice of exciting activities is endless. However it arouses great expectations which can't be fulfilled due to the limited opening times and the long lines. We got a Daily Planner which was crowded with more than hundred items in small print. I suggest keeping it constantly in your pocket and even so you'll miss half the things you want. The younger children activities, in their special area, are in particular too structured in time and don't fit a vacation mood. My older granddaughters were disappointed by the rather insufficient slots of time allocated to Ice Skating, and only on two days during the cruise! This was far from enough and many, including them were turned back. The Shows were very good, but could have been even better if the volume was turned 30% down… The room attendants and the waiters, especially in Windjammer, were excellent and very helpful. The Guest service was less so. I suspect that a major reason to the long lines was that they, or other people in the offices, made a mass with the On Board Credits. For instance, in 5 of our 6 cabins, they were assigned to the youngest passenger in the cabin which forced us to stand in line to fix it. Read Less
Sail Date August 2016
Wanted a fun ship for the kids. My husband and I have cruised 10 times on various lines: Princess (most), other RC, Oceania, Disney, and Carnival. We have always experienced exceptional service on cruises... until this one. With 6500 ... Read More
Wanted a fun ship for the kids. My husband and I have cruised 10 times on various lines: Princess (most), other RC, Oceania, Disney, and Carnival. We have always experienced exceptional service on cruises... until this one. With 6500 passengers, they were about 800 crew short of meeting expectations (passenger to crew ratio was 3.8). Slides and rock climbing wall and others closed during parts of the day... I sat at the pool on the "at sea" day for 6 hours and not one single person came to see if I needed a drink etc... you can't find food at all hours -- they close food venues and the windjammer buffet was so poorly staffed that tables were very slow to buss (I bussed my own twice just to get a seat)... they nickel-and-dimed us to the point of ridiculousness (on the Boardwalk, it costs $2.50 PLUS 18% GRATUITY for a small box of popcorn) and they add on 18% to everything, even a bottle of water. We paid for the soda package but the soda machines were always broken so you had to roam all over the ship to find any! The lack of staff is obviously felt by the staff as well -- I never before saw so many glum faces. We chatted with them and they feel overworked, underappreciated, and have missed the personal feel you get with a smaller ship. We really felt sorry for them as there just were not enough staff. And then, unless you buy an excursion, good luck getting any help as soon as you set foot off the ship -- not even directions off the pier! Be prepared that if you do the "Pisa on your own" or the "Pompey on your own" they don't even get you in the group line for tickets -- we had 2 hours in Pompey but it took 52 minutes to get through the ticket line -- everyone on the bus was upset. We had an outside balcony on Deck 14 -- WARNING IT IS UNDER THE TEEN AREA OR THE POOL DECK OR THE MINI GOLF -- you hear footsteps running at all hours of the night. We will cruise again, and maybe even on RC, but this boat is way too big for a great service experience. Read Less
Sail Date August 2016
This was our first cruise. We have two young teens and are an athletic family. My spouse and I were dying to go back to Italy and Spain but only had 10 days maximum and have one kid that does not like to travel. We did not use 70% of ... Read More
This was our first cruise. We have two young teens and are an athletic family. My spouse and I were dying to go back to Italy and Spain but only had 10 days maximum and have one kid that does not like to travel. We did not use 70% of the amenities; for some reason my usual "fishes" were not interested in the pools or slides. Tthe entertainment did not appeal to us with the exception of the Spanish group and single guitar player that played most nights. The food at several specialty restaurants was great; best was Jamie's Italian. Our rooms were quite clean and decor was as expected. There was a wide range of people on board: lots of people with young kids and interesting array of faiths and lifestyles. The gym and fitness classes were sub-par and not enough were available for all on board. One young Brit, Brandon, was quite full of himself and made some rude comments to older women. Overall the cruise was too much money for what we used and paid, approximately $8,000 for two ocean, balcony staterooms, particularly with the $100 additional for specialty restaurants most nights. The buffets were a bit blah, especially baked goods and salad selections. Read Less
Sail Date August 2016
That was our 4th time on Royal Caribbean ( all Mediterranean). This time service was bad, restaurants were packed jam not like other big cruises we took, staff somehow unfriendly & on board spending was way too high, much higher than ... Read More
That was our 4th time on Royal Caribbean ( all Mediterranean). This time service was bad, restaurants were packed jam not like other big cruises we took, staff somehow unfriendly & on board spending was way too high, much higher than other trips we took. They try to make money in each step you take on board. Room were better than expected but tooooo noisy. Entertainment on board was bad. Did not like & will never repeat. We had a dispute with our bill, it took us almost 2 hours the last 3 days of our trip standing in line in order to resolve. Food at one point is tasteless & repetitive. I believe because the number of customers were high, staff were edgy. Not all staff though,m we encountered some extremely friendly staff. We used to cruise thinking its good value for money. Not anymore. I'de rather see Europe some other way Read Less
Sail Date August 2016
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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