34 Royal Caribbean Harmony of the Seas Family Cruise Reviews

My husband and I cruise a lot. We have cruised on Carnival, MSC, Norwegian and Royal Caribbean. I think about 15 in total. We have only been on Royal Caribbean twice. This last time we went on Harmony of the Seas. The ship was beautiful ... Read More
My husband and I cruise a lot. We have cruised on Carnival, MSC, Norwegian and Royal Caribbean. I think about 15 in total. We have only been on Royal Caribbean twice. This last time we went on Harmony of the Seas. The ship was beautiful but it was just another cruise ship. We did not like that we had to make reservations for the shows prior to departing. While at sea one of our shows was cancelled and the new time for us was at 10 pm. We had our small grandchildren with us so this time was not good so we missed the show we really wanted to see. The food was pretty good and the shows that we did get to see were good. The cabin- a balcony- was typical. The ship, although it did have all the bells and whistles, was pretty much the same as all the other ships. We found that unlike MSC or even Carnival, Royal Caribbean over charges for everything and they automatically add tips onto EVERY little thing. THey even charged a tip on a little overly priced plain popcorn that we purchased for our grandsons to have during a show. Carnival gave us popcorn for free. We did not like that our grandsons were too small to go on the water slides- even though they were big enough on the Carnival Breeze. In fact, the water park on the Carnival Breeze was far superior to the Harmony. BUT, the main reason we are giving only one star is because when we returned home we were charged $200 for a deposit on a future cruise. Neither I nor my husband authorized this. We had not been interested in a future cruise at the time of the cruise. We had JUST returned from a European MSC cruise (AWESOME EXPERIENCE-LOVE MSC) So, although we are planning on a cruise out of China, that is not for at least another year. When we called Royal Caribbean to inquire about the charge we were basically told that the charge was NON REFUNDABLE! HUH? How is a charge that neither I nor my husband authorized be non refundable? When we departed the ship we were given a printout of our charges and nowhere was there a mention of a future cruise deposit. Well after an hour on the phone only to be accused of having second thoughts and therefore wanting our money back we hung up on Royal Caribbean. We immediately filed a complaint with the BBB and contacted our credit card company. Now, our future cruises will definitely be on different cruise line. Shame on Royal Caribbean for treating their customers so rudely. NEVER AGAIN ROYAL CARIBBEAN! Read Less
Sail Date October 2019
My family and I, 11 individuals total, booked a family vacation and birthday cruise for myself. Days one through five on a seven day cruise were Horrible! We reported incidents to Guest Services as they occurred and there was little to no ... Read More
My family and I, 11 individuals total, booked a family vacation and birthday cruise for myself. Days one through five on a seven day cruise were Horrible! We reported incidents to Guest Services as they occurred and there was little to no follow through. It took three requests for beds to be separated in one of the cabins, four of the six rooms were not clean nor being cleaned daily, the food was average and sometimes served old or cd, initial wait staff was rude and inconsiderate, dinner tables were separated versus together as booked, several activities on schedule unavailable due to lack of staff, elevators were not functioning properly, charged for birthday cake before receiving it that was not ordered and had to prove it was an error, venues for shows not adequately sized which led to people sitting on floors and stairs, specialty restaurant vouchers given could not be used due to over booking, and incorrect billing for beverage items included in package. After several attempts at resolution and promises to “make it right” nothing was done to appropriately remedy the situation. Definitely not worth the money spent and won’t do it again! My birthday was ruined!!! Read Less
Sail Date September 2019
The service at dinner was great. And the visit to Magen’s bay was fantastic. Other than that, the weather was quite unpredictable, coco cay was not perfect, all excursions cancelled because of stormy weather, we were able to enjoy part ... Read More
The service at dinner was great. And the visit to Magen’s bay was fantastic. Other than that, the weather was quite unpredictable, coco cay was not perfect, all excursions cancelled because of stormy weather, we were able to enjoy part of the day. Be warned that you cannot do lap swim on the ship, the pool is very small, crowded and dirty. Jacuzzi was good. They put the smoking section near the swimming pool. You will smell quite a bit of ship exhaust in the sports area and the aqua theater. The surf rider if you don’t know what you are doing don’t ride the surf, you can get seriously injured. The food was okay, most of it was salty. The breakfast and lunch have little variety, if you have a balcony get it at mid or front section to avoid the exhaust. We did not do the tour on st marten , the beach there are many scammers trying to get you pay fit chair and umbrella. It is not a bad cruise, we had plenty of bad luck, it is definitely one of the worst I had gone, the cabin lock did not work at first Read Less
Sail Date July 2019
This was my 9th and LAST RC cruise. It started with the most disorganized safety breifing and got worse fron there. The VOLUME of music is intended to cause hearing loss. Not just the venues, the music playing around the ship. The ... Read More
This was my 9th and LAST RC cruise. It started with the most disorganized safety breifing and got worse fron there. The VOLUME of music is intended to cause hearing loss. Not just the venues, the music playing around the ship. The pool deck is so loud you cant hear someone speak directly in your ear. There are NO quiet places to smoke and only one quiet place without A/C to play games. Don't ask the crew where or when anything is- they do not know or care. We tried Trivia but the two spermalougers were snarky, condescending jerks. RC sold us a cabin with noise intrusion nightly (from an aqua show) without telling us. We gave RC four weeks to apologize, refund, or respond and we got nothing. The Columbus Musically has multiple burping lines. It's a cross between Pirates of the Pinzance, spring time for Hitler. To say it was terrible would be to give it too much credit. There were plenty of things to do for an upcharge- escape room, specality resturants, zip lining. The Kareoke bar is only open for two- three hours per day even though it is a kareoke specific bar called "on air". Generally open from 11pm u til 1:30 AM. Not all of us need liquid courage. Read Less
Sail Date May 2019
Having been a fan of royal and it’s sister ships - this was a huge disappointment. I chose this ship that was suppose to have a dreamworks program catered to little kids. After paying in full I was told the program was canceled and ... Read More
Having been a fan of royal and it’s sister ships - this was a huge disappointment. I chose this ship that was suppose to have a dreamworks program catered to little kids. After paying in full I was told the program was canceled and nothing would be replaced. I paid 500 dollars for an almost 2 year old to sit a one mini splash pool. The best part is kids wake up early and the pool doesn’t open to 10. The last day the filter was broke and we couldn’t even go in for hours. LocAted right next to a larger splash park that she couldn’t go in with a diaper or any other pool on the ship. I was told there would be multiple options of things to do with a young child - ok great if I want to put my baby in an indoor playroom on vacation NO THANKS. Do a Disney Cruise is all I can say. The food was about good as a cafeteria in a hospital and lines for places to pay were a mile long for also mediocre food. 150 central dinner upgrade was the only positive thing I can say about this cruise. Service awful, out of everything form drinks to hot dogs, they never had anything. I haven’t taken a royal cruise in many years and will never again. Celebrity has always lived up to its expectations but with a child I was told Royal was the ship- NO go If you dont want to be nickel and dimed for every penny you spend skip this cruise line. I am a person happy to spend money on a trip especially for my baby girl. I have cruised on most lines and vacationed from beaches to the best resorts. Thank goodness we are going to Disney world after this or id be so upset right now. Lesson learned I will spend my money elsewhere where by daughter can actually have things to do like the characters and parades that i paid for but we’re canceled. Let me say I never write reviews but this really upset me. Hope those who read it deeply consider before booking Read Less
Sail Date May 2019
My family of 9 went. My husband and I (28 y.o no kids). My Brother and his wife (30 y.o with 3 kids) and my Parents (67 Y.o). So we can give you a broad overview of each family type. I wrote a lot, so I headlined everything so you jump to ... Read More
My family of 9 went. My husband and I (28 y.o no kids). My Brother and his wife (30 y.o with 3 kids) and my Parents (67 Y.o). So we can give you a broad overview of each family type. I wrote a lot, so I headlined everything so you jump to the part that is relevant to you. LARGE GROUP REVIEW We choose this cruise line 1.5 years ahead of time to celebrate my father retirement. We scheduled 1 big family excursion which was to swim with the Dolphins since my two younger nephews were limited with what they could do. In addition, we chose the Royal Caribbean because they had DreamWorks associated with it. With less than 6 months to go, they canceled both. So we all ended up doing something different in Saint Maarten. My mother took the younger kids for an excursion and my husband, brother, and sister in law did something different. Day of port they canceled the one with my mom and the kids again!!! This time because there was a protest going on near the French side of the island. They did not cancel ours, we talked to our tour guide who said they canceled over 100 peoples tours for no reason. She said the tour companies even told Royal Caribbean that the demonstrations were done a week ago. Overall, not a lot of tours for 5-12-year-olds. Dinner times sucked. It was 5:30 which tended to be literally right when you got back from the port or 8 which is way too late for people with children There needs to be a 6:00 pm or 7:00 pm time slot like Carnival or Norwegian has. KIDLESS ADULTS This cruises entertainment sucked. The shows we extremely below par. The fine line was an aqua show where everyone was out of synch. Reminded me of the Shark during the Superbowl. It was as if a bunch of HS hip hop kids wanted to do Cirque de Solie but had only a week of practice. It was like they were using actors from other shows as background dancers. For example, the divers from the water show were performing in the musicals. Some of these performers never took dancing classes and it showed. There was limited comedy clubs with no variety of performers. The only good show was the headliner (juggler) and the ice skaters. Also, they had reservations for shows which kind of worked like fast passes. This was stupid so I ended up signing us up for all of them and not showing up to some of them. Because who wants to plan everything out on a cruise. The adult pools were 16 and up but was never enforced. Do not expect this to be the place for 20- 30-year-olds with no kids. Also for you, drinkers, DO NOT BUY THE BEVERAGE PACKAGE!! To make it worth it, you have to drink close to the max amount of drinkers per day (13) including excursion days. It appears to be worth it because they charge 18 for a drink. Here is my tip. Go on the website and send your room alcohol through Royal Caribbean. It comes with mixers such as sprite and coke. My mom had the refreshment package ( nonalcoholic mocktails since she likes pop and she would get us virgin pina coladas, which we made nonvirgin, with the rum we ordered to the room) We saved $500 and never ran out of booze. You also get to bring one bottle of wine per adult. We ended up taking 3 bottles of wine home (they were gifted to my brother's room complimentary and he doesn't drink). You think you are a drinker and its worth it, I am telling you my husband is a drinker (he makes his own beer since he drinks that much). In other words, I just can not see the drink package being worth it for anyone. Even if you don't get the refreshment package you can make screwdrivers with the free orange juice in the morning. ADULTS WITH SMALL CHILDREN My brother and his wife have a 3, 7, and 10 years old. This boat is for you if you have kids. It was very teenage-centric at night and kid-centric during the day. It had a carousel which I took the 3-year-old on many many many times. The 7 year old loved the kid play zone and went there almost every day. However, the play zone center did lose 3-year-olds clothes somehow. The credited my brother account for this. My brother said he would have rathered gone on the Disney cruise and thought the boat was not kid-centric however, I strongly disagree. His standards might be too high for cruises and kid stuff. Maybe he thought this because the plays were very adult orientated and the kid ones were more for the 3-year-old rather than the 7 and 10-year-olds. The sports activities were meant for teenagers so maybe the age 5-13 is not well represented. The tours for this age bracket was also very limited. ELDERLY REVIEW My father is very limited in his ability to move. There were very few activities he could do. Most cruise ships do tons of trivia for the older crowd. There was little to no trivia options compared to other ships. There were some, but most ships I have been on have them every other hour not just once every other day Also, my dad needed a scooter which they required to put in his room. However, how they designed the room made it extremely difficult to get it in. The bed was close to the door and there was very little space between the bed and the wall. As a result, they had to put it in the space between the bed and the bathroom which blocked the entire entrance and made it difficult to get up and go to the bathroom at night (especially for someone who needs a cane to walk). EXCURSION REVIEW: 1) Excursion: St. Maarten (RHINO RIDER) After all the cancellation we did a Rhino Rider (Small JetSki Like Boats). We were to ride to the French part of the island and go to a beach called Happy Beach which is named that because its a nudist beach. My husband and I did this one buy our self. The jetski ride was cool, you get to see all the capsized boats from the hurricane and even saw a boat in the middle of the road near the coast. We had to follow the instructor to avoid all the sunken boats until we got to the other side. This was pretty cool, as some of the boats looked like they would be perfect for a horror film. We rode to the beach area where we were supposed to swim to the shore and have some time on the beach. I wanted to half participate (topless) in the Happy Beach but not like near people I had to ride back with. So we walked about 5 minutes from the boats down the shore. My husband stood on some rocks and say every one getting on the boats. We had only been there for 15 minutes top. We had to run back and get on the boats and go back. This was way too short!!! 15 minutes on the beach is not enough time even if you are just snorkeling. I have done other excursion where you get an hour or two on the beach. That is what I get for trying to replicate the Carnival experience I had the last cruise. The worst part was, there was no reason the excursion to be that short. We had plenty of time before the ship left (>3 hours). The reason they have it so short, was because the next tour was waiting to use our jetskis. Wow.... all about the money. When we got back to the boat company they had taken some photos that I wanted to check out and see if we wanted to buy. The bus driver was yelling at everyone to get on the bus before the photos even came out. AGAIN there was no reason for this as the ship did not leave for another 3 hours and it was a 20-minute bus ride back. I am not kidding on the rush I am 28 y.o and very healthy it was not like I was dicking around. The photos had not even been developed yet digitally. Overally, extremely rushed. 2) Hati (Luxurious Sail Yacht) We were supposed to take a Yacht ride to a private beach for a swim but it was too windy so they just cruised around. The rum punch was unlimited so that was cool. It was pretty windy so I get why they diverted. PORTS REVIEWS 1) ST Maarteen Typical Cruise Port Feel. Tons of Jewelry stores and souvenir shops. We did not mind this as it was the first port. We bought some local Rum that was confiscated and returned at the end of the cruise ( normal for cruises). 2) Puerto Rico Puerto Rico is its best port because it's the only non-cruise port location and has tons of history such as the building architect, town church, and forts. However, you only get to be at this port from 7 am 1:00 pm to see the town. I assume they do this because they don't own the city and money spent there, is not money in their pocket. Do not do the excursions, they are a waste of money. I knew this ahead of time because I have visited San Juan once before. The walking tours are a rip-off. My brother bought a walking tour since he has small kids (7&10) at first, but we convinced him to cancel it and we walked the city with him. In the end, he said something along the lines "They were charging $60/person for something you could do in 3 hours with two kids just by going to the information stand". Remember PR speaks English, your phone works 100% ( just like it would if you were in another state) and San Juan can be walked in less than 3 hours even with kids. You can google anything you need, just like you would if you were in a foreign city like NY, Chicago or San Fran. My biggest issue is that the time spent there is way short and they know it. I just filled out the survey for the Royal Caribbean and they asked about the amount spent at each port except the one in San Juan. I wonder why they don't care about the one, $$$$$. 3) Hati This was the port we were most excited for since it was the only location we had not been to. They advertise this as Hati, but it really is just a peninsula of Hatti that they have rocked off from the rest of the land and commercialized. You were not allowed to leave their resort area. You are at a private resort where you can use your room card to buy everything because they own everything. They should not be allowed to call this Hati. The couple's cabanas were $100 for a small little umbrella-like structure and $500 for the bed like structure. I guess my bother did not know that you had to pay to use it, and accidentally used one during the day. So you could always try that. Do not rent the rafts they are of horrible quality for the price. I saw people try to use them and give up after an hour or so. The food was good though. SPA & FITNESS The three girls ( mom, sister in law and I) did the spa message with the seaweed treatment. Overpriced which is typical in cruises. We all 3 bought the products they pushed. However, I returned it because it was so overpriced and probably not worth it. My sister in law and mother followed shortly after. In other word do not feel like once you purchased something you are stuck with it. In addition, on the first day, we received a free consultation for feet arches. My sister and law and I did it where they fitted us. They then said the inserts were $200, so I passed. My dad ended up doing it on day 3, and he paid 99 for the consultation and 99 for the inserts. Yeah, so that "free consultation" was not free but built into the cost of the shoes that my dad got for $99 CABIN, SHIP & DINNING These are the only things I liked about the cruise. The cabin was huge compared to other cruise lines even for the budget option. Food was very good in the dining and the service was of course very good. Very friendly staff. The pizza was served till 3 in the morning which was nice. The Ship was very well designed, I liked Central Park as it had a big garden that was pretty. Read Less
Sail Date April 2019
We had a noisy cabin next door, loud music at 2am. It took 4 days and a lot of complaining to get the ship’s crew to do anything. This basically ruined the cruise and is justification for 1 star on its own. Staff are told to ... Read More
We had a noisy cabin next door, loud music at 2am. It took 4 days and a lot of complaining to get the ship’s crew to do anything. This basically ruined the cruise and is justification for 1 star on its own. Staff are told to “push” specialty restaurants, their words. So, if you aren’t one of the many people who are happy to go to the windjammer and shovel copious amounts of sub-average food into your face non-stop, then you will need the premium dining package. The main dining room food has gone downhill, probably to incentivise guests to pay for the “specialty” restaurants. They seem to be substituting pestering for service. Whether it is photographs, drinks packages, merchandise, etc., the crew are clearly incentivised to make the hard sell. It makes the whole experience fee cheap. There were wires all over the common area that were racked up with Velcro. It just goes to hilight the lack of attention to detail. Yet another symptom of the slow grinding decline of Roya Caribbean. Standards are slipping. I left my crown and anchor pin on the desk at guest services. I won’t be back. Read Less
Sail Date September 2018
We decided to sail the Harmony of the Seas this year, and we have sailed with Royal Carribean before (Allure of the Seas) as the previous one. This time, we felt like we had the worst service and experience possible. We went as a family of ... Read More
We decided to sail the Harmony of the Seas this year, and we have sailed with Royal Carribean before (Allure of the Seas) as the previous one. This time, we felt like we had the worst service and experience possible. We went as a family of 8, we had a total of 3 rooms. Service: 1. When we went to grab food from the buffet, which took forever to get in because there were constant lineups. I met up with my sister and her baby at the table they chose because they were there earlier, they were already done eating so they gave us the table with their finished food left there. My boyfriend grabbed 2 full plates of food for me as I waited - a freshly made pasta from the make-your-own pasta section in which, may I mention, he literally lined-up for 20 minutes, and another plate from the selection of foods. I left my table with the 4 plates ((2 obviously finished, and 2 COMPLETELY untouched) with grated cheese sprinkled on my pasta still)) with my purchase coca-cola bottle there to grab tobasco, a 10 second walk to find that the 2 completely untouched food were gone, and the 2 finished plates were still there. No one came around, and I asked a server if she saw, she replied: Because you left your table. I explained the situation to her that I was only grabbing tobasco, for 10 seconds but she still blamed it on me that I left. I questioned, are the servers not able to tell the difference between what is eaten and what is not? I even questioned why she didn't take the other two plates that were finished, but she actually shrugged and walked away from me. She did not apologize at all, but she talked to her manager and her manager came and apologized and to also offer to grab new pasta for me. I am extremely furious with her bad attitude, if she had apologized, I honestly wouldn't be writing this review. 2. When we got to Haiti, we signed up for an activity where a small boat would take us to a complete ALL INCLUSIVE private island called the Amigas Island or at least that was what the sales said. She sold us on being able to drink, scuba-dive and do water activities for free on that island if we signed up. So we did, we paid. But when we got there, nothing was for free. We were stuck on the Amigas Island for 2 hours to do nothing, when we could have just stayed in Labadee and ate buffet. We got back to the cruise to specifically speak with her regarding this incident, she only gave us a refund for the price of the scuba-diving rentals (12$ USD). 4. On the last night, we went down to guest services to pay the remaining card balances, we paid with my credit cards, but we specifically asked to keep my credit card on file because I was going to make purchases at the duty free before we get off the next day, and didn't want any complications when we get off. I specifically mentioned and asked twice to confirm that the credit card was a file because I didn't want any complications, I wanted to just get off and go straight to the airport to catch a flight. The representative reassured us that the credit card is on file, everything was fine. However, when we were getting off the cruise ship, I GOT DENIED. because apparently there was a remaining balance to be paid in cash. So I go back to the guest services in which I see a really long lineup, but there was a representative at the end of the line. I spoke with him about my situation, there must have been a mix-up. He said he will check right away and had gone to the back. I also mentioned that I am in a hurry to catch a plane. He came back and said that my card might have a limit that is why it didn't go through. He told me I had to line up anyway despite the fact that I really had a plane to catch. 40 minutes later when it was my turn, another representative said that there is NO credit card on file and asked if I wanted to pay by cash or credit card. They pretty much lied to my face right? But I had to let it go by paying and rushing to the airport. All and all, I would definitely not recommend Royal Caribbean, or at least not the Harmony of the Seas. If I had to recommend, I would recommend going for Princess cruises instead. They have amazing service. Read Less
Sail Date September 2018
Picked an Acqua Theatre suite for a first class experience. Review is mostly a comparison to NCL which I cruise on a lot. First the highlights - ship is beautiful with great wow factor (central park, acqua theatre, skating, variety of ... Read More
Picked an Acqua Theatre suite for a first class experience. Review is mostly a comparison to NCL which I cruise on a lot. First the highlights - ship is beautiful with great wow factor (central park, acqua theatre, skating, variety of shows), acqua theatre shows were great, wifi worked well, good mobile app for your phone, nice fresh fruit smoothie bar by gym, and nice gym. Areas for improvement - 1) The suites, suite restaurant, and private sun deck are all in different locations and it was obvious people were sneaking in. At the sun deck, we saw people hoping the little 3' gate because there was no one to check to ensure only suite guests were there. NCL has the Haven restaurant, sun deck, hot tubs, lounge, bar, and high end rooms all in one location and you have a locked door and a concierge desk to get by to access this area making it hard for someone to sneak in. 2) Coastal kitchen okay, but not high end. Hours are limited. Included wine had a retail value of $8 a bottle. NCL has bar, lounge, food open all day. 3) Even if staying in a royal suite, and one of the priciest ones at that, you still have to pay for popcorn at a show. 4) You can only bring 2 bottles of wine on board and if you bring to dinner, they charge $17.60 for opening it. Note, wines and spirits are included on NCL Haven suites in the club lounge, restaurant, sun deck, and at all restaurants. 5) Temperature inconsistent - hallways went from 70 degrees to 90 degrees depending where you were. Elevator banks were consistently 90 degrees. 6) No bottled water at Coastal Kitchen in the morning on port days. Concierge sounded surprised people would want bottled water when leaving the ship to an island when it's 95 degrees and sunny out. I finally found some at the cafe. By the way, bottled water was included in my package. 7) Kids camp no fun for the kids. At NCL I can't get my kids to leave. At RCL my kids were calling begging to leave. 8) Inconsistent policies - At Coastal Kitchen they told me the kitchen was closed even though posted hours showed they were open for another 20 minutes. 9) Misrepresentation - Royal suites are advertised as having special hours for slides and flow riders. No such hours existed. 10) Unperfected tech - You get a wrist band which acts just like your room card except for some restaurants, and for some items, and for the times it doesn't work...sir, could you go back to your room and get your card cause your band doesn't work here...but it did yesterday...yes, but they stopped working today 11) Room nice enough, but nothing compared to the 2 bedroom 2 bath suites on NCL ships. SUMMARY - Paying top dollar on RCL Harmony for royal class will get you a bigger room, but don't expect to feel special. The Harmony is the biggest lip stick coated pig I've ever seen. Read Less
Sail Date August 2018
Poker tournament director a dink. First tournament I could not join because 5 min late. 2nd tourment one player short and he canceled 9 minutes after published start time. Main dining waits long. Only spent two days at ships pools but ... Read More
Poker tournament director a dink. First tournament I could not join because 5 min late. 2nd tourment one player short and he canceled 9 minutes after published start time. Main dining waits long. Only spent two days at ships pools but seen over 20 people fall on slippery deck. So dangerous. Complete incompetence to use such a slippery surface. Food in windjammers average. Chops and other speciality restaurant was a over 2 hours....so slow but food was decent. Took over an hour to get to Atlantis and is was only a 5 hour port. Excursion listed as half day at Atlantis and was there for 2 1/2 hours. Not 600 well spent. Kids Can not ride water slides if wearing a rash guard. They get stuck. A lot of the hot tubs close at 7? I’ve taking a lot of cruises. This one is towards bottom. Better options out there. Read Less
Sail Date July 2018
I choose to spend one week with my daugther cruising in the Caribbean sea. The Harmony of the Seas, to me seems a big disneyland on water. No relax. Two small pool, full of people, all the time. We did not even touched the pool for the all ... Read More
I choose to spend one week with my daugther cruising in the Caribbean sea. The Harmony of the Seas, to me seems a big disneyland on water. No relax. Two small pool, full of people, all the time. We did not even touched the pool for the all week. It’s a pity but it was a terrible experience to me. Never again. Maybe I was unluky, but the previews cruise experiences that I had in Europe, were much, much better than this one. The stops were not the good ones. Labadee was like a Circus, everything was fake. Hopefully we had a sailing excursion, that was good. The only good memories that we have about this trip.the other excursion in Tulum was terribile, so hot!... the bus did not have the air conditioning and we arrived to visit Tulum at 13,00 pm. It was crazy!... so hot!... what kind of holiday is an holiday like this one! They had to warn people about not to pick this kind of excursion with this terrible temperature. the staff were always nice and kind, but this kind of cruise ship has not a good balance between relax and fun. I made a big mistake.the restaurant were very good, the staff really nice and there was always a lot of activities.the teens club was not at all organised and my daugther did not joint them during the cruise, except one evening. Read Less
Sail Date July 2018
Pools Close to early Rules are not enforced Overcrowded past what is allowed Loungers are filfthy Pool deck is rundown and has holes in it Hottubs Kids get in the adult hottubs Close too early Food ... Read More
Pools Close to early Rules are not enforced Overcrowded past what is allowed Loungers are filfthy Pool deck is rundown and has holes in it Hottubs Kids get in the adult hottubs Close too early Food HORRIBLE Slides- Close WAY too early One slide was closed for at least a whole maybe more bc it was broke Abyss- Constantly closed bc it was “wet” Employees- RUDE acted like it was a bother if you asked for help if my kids went to get a drink without me they were very rude to them (they thought I wasnt close by) Ship- Food/crumbs all over the stairs and walkway People were constantly slipping bc they dont do anything about the water (my son fell down four times in different areas of the ship) Ice cream machine was consistently broke Utensils were dirty Shows- Boring and not worth it (we went to two and didnt waste our time going to any others bc the two we went to were so awful) For such a big ship the activities are not available. My kids LOVE the kids club on Disney Cruises but would not even step foot in the kids club on this ship. Read Less
Sail Date June 2018
To be fair this cruise departed Ft. Lauderdale when TS Alberto was in the GoM. Many activities and areas were closed Days 1 - 4. It seemed the crew followed that lead. Only on Day 6 - 7 did it become a good cruise but clearly way over ... Read More
To be fair this cruise departed Ft. Lauderdale when TS Alberto was in the GoM. Many activities and areas were closed Days 1 - 4. It seemed the crew followed that lead. Only on Day 6 - 7 did it become a good cruise but clearly way over crowded. Our first RCI cruise. Bad luck or the future of mega ship cruising? So where do I start? Pools at 4x capacity, spas at 2x capacity. Pools were absolutely filthy after Day 2. No discernable filtering or cleaning of pools and spas. They just block off the pool or spa and recirculate the water for "cleaning". Dirty scum bubbles in spas after Day 1. There was no chlorine smell (free chlorine) from pools or spas after Day 1. What that means is the water is unsanitary, filled with germs and bacteria from guests. I witnessed only one 'drain and fill' cleaning in the Solarium, ergo, they do not have or do not use spa filters. The greasy, scummy bubbles on top of the spa water after Day 2 attest to this. Greasy Windjammer floors for Day 2-3. Complained to crew member on Day 2. Cleaned only on Day 4. At sail away the Captain bragged about 6200 pax at start of cruise. Then there's an industry award for fuel efficiency prominently displayed. At one island departure I witnessed an elderly woman clutching her chest being put on a stretcher and hustled into an ambulance and evacuated. It caused a 45 min. departure delay and a crew member screamed at dock crew to hurry up and clear the docking equipment. Gotta maintain that fuel efficiency rating ya know. Food was bad Days 1 - 4. Who-the-heck puts green and black olives in beef stew? Daughter said Carnival Paradise food was better (!!). She said it had more food for kids. She said most of her food tasted like "cardboard". A kid right, so I checked it. She was right. How do they even do that? How can you make Mac & Cheese tasteless unless the cheese is complete junk? The worst was a chocolate strudel cake which had chocolate syrup on outside and the black cake was not flavored. I joked, what like it's just food coloring to give it a chocolate look? I went and got one to test. She was right again. The cake wasn't even sweetened. Only the chocolate syrup and Oreo crumbs on the outside had flavor. Another piece of decorated cardboard. The advertised dining times in the Cruise planner were cut short at several venues via posted dining times displayed on a stand outside or on a chalk board. The posted times were always shorter than the Cruise Planner's advertised times. On Day 3 we showed up for dinner to Solarium Bistro at 7pm in dress casual (pants for me, dress for daughter). I could not make reservations due to my daughter being 9 y.o. Restaurant was 2/3rds empty and several groups had young children and grownups with shorts. We were turned away due to no reservation and told to come back an hour later. Tell that to a hungry 9 y.o. After that we just did the Windjammer for dinner. We could find the good dishes and stick with them. Not surprisingly, when we found good dishes or desserts they were usually gone if we returned for seconds.. At the one dinner we did in the Grande MDR my medium rare lamb was rare to raw. I won't eat raw meat so half the lamb went uneaten. Other than that the Grande was ok. Service was average. We skipped dessert and went to the Windjammer from then on. Breakfast at the MDR was crazy over-crowded. There were no cereal bowls for my daughter's cereal. I had to wait at the cereal station for 10 minutes for a cereal bowl to come out of the dishwasher. The attendants were conciliatory and seemed depressed. You could tell they realized the ship's design set them up to fail with this many passengers. I did not complain as by this point I could see the ship was not engineered to handle this many passengers with any semblance of dignified service. The only show we were able to attend was Columbus due to booking it 3 months out. 3 weeks out I tried to book other shows (ice skating, aqua theater, etc.) but no reservations were available. Daughter had to wait until Day 6-7 to do the Flow Rider and Rock wall since both were closed Days 1-3 and the lines on Day 4-5 were way too long (sunburn and dehydration). I could go on and on and on but I'll just say this ship does not work over I'd say 4,000 pax. It was clearly NOT designed for full capacity. Everything was out of whack and the crew was overwhelmed. I will never book another Oasis class cruise unless it is half empty. And probably not even then. Crew was over worked, and stressed as evidenced by many with bags under their eyes and long faces. I saw crewmembers working multiple venues, even one who had broken her wrist on the cruise. Only the cabin attendants appeared to had efficient routines and did not seem over-worked. We locked ourselves out of our cabin one time. Another room attendant who did not have a key to our room called our room attendant via radio explaining we needed the room opened. Our room attendant refused. She had to get maintenance crew to let us in. I called the ship's customer service several times for inquiries but the phone was never answered. Just put on hold. I'd place it on speakerphone and after 10 min.s hangup. On Day 3 at breakfast time, waiting for the daughter to wakeup I considered ordering room service and having breakfast on our balcony. I Kid-You-Not, no more than 5 minutes later a bunch of water splashes down over the front of our balcony onto the railing, table, foot rests and chairs. Good thing I didn't order room service. Later that day our TV has message that tomorrow the ship will be washed and to avoid the balcony. Well, that went on for 3 days, always starting at breakfast. Couldn't they have picked a better time? Yes, they could have. All in all this was a very poorly managed ship and cruise. Poor efficiency and bad facilities. Who the Heck designs a pool for a cruise ship with a filtration/cleaning system which can only handle 21 ppl in the pool? We consistently counted over 80 ppl in the pool water. Can you say e-coli, gardia, etc.? I would not allow my daughter in the pools after Day 3 or in the spas after Day 6 and then only the Solarium spas. Days 7-8 we avoided even the Solarium spas after getting briefly ill on Day 6 following being in a Solarium spa evening of Day 5. It took double zinc supplement to send that away. We were the only ppl I saw showering before entering spas and pools. How dumb can ppl be? And how dumb can a cruise line be not to know how dumb their passengers are going to be and account for it? IMO only the suite customers had a good cruise due most in part to separate, superior facilities, dedicated attendants and block-booking of reservations for their use in restaurants and shows. What does that make regular cruisers? It makes them Steerage Class. Welcome back to the 19th century's style of cruising. I'm giving RCI one more chance on the Brilliance in October to see if it was a ship thing or just how they run their ships. But seriously, the Carnival Paradise, a 20+ y.o. ship, has better service, a MUCH cleaner pool, friendlier more helpful, more considerate crew and routines. We never had to make reservations to get into shows or restaurants and their up-charging no where near the Harmony's. No more Oasis class for us unless they're at half-capacity! Poorly designed, poorly executed and poorly managed ship. Inefficiencies and bad routines everywhere I looked. And for what, a Steerage Class cruise at 2.5x the cost of our Carnival Paradise cruises! Read Less
Sail Date May 2018
I am finding it hard to give a good rating on this ship. Deck 15 the chairs are awful and uncomfortable. The music stops mid day and doesn't continue to play. You can not hear anything over the loud speakers of you are at the pools ... Read More
I am finding it hard to give a good rating on this ship. Deck 15 the chairs are awful and uncomfortable. The music stops mid day and doesn't continue to play. You can not hear anything over the loud speakers of you are at the pools with your children. Years of cruising I have never came across so many rude passengers. People would try and get on the elevators and not make room for others to get off on their floor. Some of the staff were nice and made things enjoyable while others were rude and you could tell did not want to be there. We will never go on the harmony again. The ports were beautiful even though cozumel jax rain that cleared. Getting on the ship was smooth while the getting off process was a nightmare even with taking out own luggage out. Staff was yelling at us to leave while we were trying to put birth certificates away in a folder. We had a balcony which was on. The room was still small the beds are hard and while they do offer mattress tops and asked for multiple times we never received. The water show was fantasic Read Less
Sail Date May 2018
heard it was the biggest in the world and wanted to try. The food quality is very bad. the free food selection in the main dinning room was the same everyday. The chicken feel like rubber in the mouth, some of the waitresses ( not the ... Read More
heard it was the biggest in the world and wanted to try. The food quality is very bad. the free food selection in the main dinning room was the same everyday. The chicken feel like rubber in the mouth, some of the waitresses ( not the ones assigned to my table) told us that they do never recommend certain items to passengers because they were bad. A huge and heavy piece of toilet wall fell on the head of my 6 year old niece head. it was horrible to talk to the security people. The beaches we were taken to during a tour were not usable by people with impairments. Once we returned to the ship we spoke to the agent in the area where people buy the tours and he said that beaches in Jamaica were bad. We got a call to the room from Royal Caribbean staff and they said that our comment was our perception of the beach. How is that our perception if a staff member that was there as an expert to sell tours to the travellers told us the beaches were bad? The solarium gets really hot and there is no shaded area. It has been the worst cruise. The ship is big and has plants etc. But it was a horrible cruise trip. the only good part was Mexico because we took a trip outside. Our guide his name was Santiago was the kindest person. Edwardo and Nestor our waitress in the main dinning room were the only good part of the cruise even though the food was bad. The selection in the windjammer was terrible and it was always filled with people impossible to find a table ( for example the ribs were dry and very hard to eat...it was awful). the embarkation was smooth; the disembarking was horrible. Read Less
Sail Date May 2018
The food was awful. I would compare the steak to a Waffle House steak. The wait time is ridiculous. Waiting 45 min for your appetizer to come was a normal night. Unless you’re drinking water, refilling your drink does not come without ... Read More
The food was awful. I would compare the steak to a Waffle House steak. The wait time is ridiculous. Waiting 45 min for your appetizer to come was a normal night. Unless you’re drinking water, refilling your drink does not come without having to ask for it. The wait is so long, two nights we didn’t wait for dessert to come. The staff seems overrun. If you want to eat decent food, then get the dining package. If not, set your expectations low. We complained, and was offered a tour of where all the terrible food is made....no thanks. We were happy with our cabin. It was an inside cabin, but it accommodated our family of 4 just fine. A little tight when the pull out bed is out, but otherwise good. The ship itself is gorgeous and very clean. A fellow passenger mentioned to us that Carnival’s ship (which is much smaller in size) with less passengers, had the same amount of crew on board. If I had to do over, I would’ve done a different vacation. Read Less
Sail Date May 2018
Great ship! Very friendly crew! Cabin numbe# 8321, strong odor of sewage outside of cabin for the duration of cruise. The dining was top notch, the entertainment needs a overhaul, activities on board are great, was very impressed with the ... Read More
Great ship! Very friendly crew! Cabin numbe# 8321, strong odor of sewage outside of cabin for the duration of cruise. The dining was top notch, the entertainment needs a overhaul, activities on board are great, was very impressed with the level of care by all departments, just outstanding service and attention to detail! One of the best ships and crew you will experience! Traveled with family, embarkation was a breeze very pleased, a little hiccup with disembarkation but over all a breeze! St. KITTS Is A MUST SEE, the Caribbean Sea and the Atlantic Ocean meet. Bahamas, Paradise Island, if you travel there on your own you will need a day pass to experience the resort. St. Thomas the time in port was not enough time to experience the full beauty of the island and to take special trip to St John's for a bonus! Another port of call added to this trip would be awesome! Read Less
Sail Date May 2018
Embarkation and debarkation were both very quick. The majority of the staff on the ship was rude, the entertainment places on board close at night (vacation is supposed to mean 24-hour possibility of fun), the “shows” and events put on ... Read More
Embarkation and debarkation were both very quick. The majority of the staff on the ship was rude, the entertainment places on board close at night (vacation is supposed to mean 24-hour possibility of fun), the “shows” and events put on by the cruise director led to complete nudity and the people involved were not asked to leave the event - they were encouraged, I was injured during a show again due to bad staff, the food quality was not good in the dining room, we were left in port on a pre-paid pre-booked Royal Caribbean excursion for over an hour, and LASTLY our complaints keep getting swept under the rug by royal Caribbean. The staff doesn’t care about customers obviously. Of the 6500 people on the ship, I’m sure 6000 of them have complaints. Everyone I met in an elevator or in passing was upset about something. I will never take another royal cruise. I met wonderful people also cruising on the ship and saw beautiful places, but those were the only two positive things I can say. Read Less
Sail Date May 2018
Sorry for the novel, but it was necessary. We had high expectations going into this trip. We have travelled previously on Carnival Cruise Lines (out of Australia) and found them to be okay, not great, not bad either, lots of kids ... Read More
Sorry for the novel, but it was necessary. We had high expectations going into this trip. We have travelled previously on Carnival Cruise Lines (out of Australia) and found them to be okay, not great, not bad either, lots of kids though, so a little busy. We were told by others that Royal Caribbean was better, that there were less kids and the quality was better. So, in our wisdom, we assumed that if we picked the biggest and the newest cruise ship that Royal Caribbean had, we should have the best trip of our life. Sadly, not to be. I actually had to start writing a list while on board because the issues were just that many. In no particular order, this is just some of the things that we experienced on our trip: * The Fine Line - The main headline show was cancelled on the second night of the cruise and then we were told that it would not be performed again for the rest of the cruise (technical difficulties - which actually means they sacked the Director and couldn't get it to work). * Rock Climbing Wall - I don't understand the point of having two climbing walls if you only ever have one open at a time, and then leave people waiting hours in the hot sun for their turn. And don't fall too soon or you are sent back to the end of the line (and I mean a foot from the ground). Quickest rock climb in history. * Food availability - There are loads of placed to eat on the boat, some of them are even included in the price (not many though). What I didn't like, is that between the hours of 3pm and 5pm (approx), there were 2 places to eat. Seriously, there are 6,000 people on that boat, in what reality is that going to work? The lines were crazy and the food in those two locations wasn't good anyway. * The buffet - It was just okay, and I am being generous there. Carnival did it so much better. My kids rarely found anything to eat other than fried food and burgers. Surely you can do better than that. PS, your dessert buffet could also be better. * Silk Restaurant - I'm not sure about the rest of you, but I generally expect some variety in my evening meal. Not in that restaurant. Every night it was the same menu, except maybe one or two changes max. By the middle of the cruise I couldn't stomach eating there again (and we checked the menu every night). Really disappointing. Carnival didn't recycle their menu on the cruises I was on. Dinner in the restaurants was an exciting event (especially with the entertainment they had). Dinner in Silk was rushed and boring. * Scheduled events - It's annoying when you plan your day around the printed schedule, and then find out that events that we clearly printed on the sheet, are not on. We turned up to a Martini making class to find a staff member who had no idea why we were there (us and the dozen other people who turned up). He had to call around for ten minutes to finally tell us that it was a printing error and could we come back in 5 hours! * Cup Cake making class - Again, we planned our day around an activity that we had prebooked, to then get a message stuck under the door to say it's been bought forward to 9am. I'm not awake at 9am! I don't want to make cupcakes with my kids at 9am on my holiday. * Water pressure - Maybe it was just our luck, but we had issues with water pressure. One minute it was fine, the next it was gone, and then fine again. * Guest services - I don't understand why you give guests the option of ringing through to guest services when you have no intention of every, and I mean EVER answering the phone. I tried so many times on the 7 days, and never got through. * Noise - Note to all other travellers, we booked two adjoining rooms overlooking central park on level 14, bad idea! We did not take into account the fact that every morning, and I mean EARLY, the lovely staff would set up the pool deck for the day. And my setting up I mean skull dragging all the deck chairs across the ground. The noise was unreal. Pick a lower deck for your stateroom! * Inward facing cruise ship - Clearly we were wrong when we assumed that bigger was better. It is not, in fact it was way worse. I'm not sure why they designed it like that, but the Harmony of the Seas is an inward facing cruise ship, being that it all seems to be focused toward the middle of the ship. It doesn't open out to give you a view of the sea. And even on the top level, 15 and 16, if you want to view the water you can only do it through glass (unless you are right at the back of the ship). It's like being in a goldfish bowl. It was weird. And then, no doubt because of the size of the ship, you could barely feel it moving. It was honestly not like we were on a ship at all. We should have just stayed in a resort on land, it would have been the same. * Technical Difficulties - Clearly they had "technical difficulties" with the Fine Line performance, but they seemed to have technical difficulties with a lot of their performances. Perhaps they should look at that. * Quality control - Being on holidays is fun, relaxing and enjoyable, but not so much when you find something 'alien' at the bottom of your Pina Colada. When I made known to staff that this 'alien' item was found in the bottom of my drink they really couldn't have cared less. Even when I mentioned that the drink in question was from a mobile cart on the pool deck, and that the guy scooped it strait from a cooler into my cup (therefore there would be an assumption that the item in question would have originated from the cooler), and that they should perhaps stop serving other people from the cooler; they told me to wait in line for 20 minutes at guest services and tell them about it. The cooler way empty by then! Oh well. * Hallways outside the staterooms - There was not a moment on that cruise where there was not empty food trays or empty drink containers littering the hallways. Even at one point we had the misfortune of walking down the hall to our room to find that another guest had dumped a dirty nappy (and believe me, it was a #2), outside their door! Who does that! The smell lingered. * Inconsistent drinks - You would assume that if you ordered a drink in one bar, and then went to another that you would get the same drink, and certainly the same alcohol content. Alas, it was not the case. Tip for other travellers, find the bar that serves the most alcohol in your drink - believe me, there is a difference. * Billing - Then, the best part, I opted to pay for my account at the end of the cruise (for numerous reasons, but mainly because I was travelling with a "Travel Card", which did not have my name printed on it therefore Royal Caribbean would not allow me to attach the card to my account. So, when I went to pay for my account on the last day, with said card - which is a debit card - not credit card, I paid the amount in full. Then surprise surprise, we found out a few days later that Royal Caribbean had put a hold on my Travel Card for the full amount of the bill that I had paid the day before we left. So, I paid twice. I had to call them three times (to get three different answers) before I finally had to call my own bank (in another country) to get them to release the funds back. I ended up having to get Royal Caribbean to email me the release document to then email to my bank, all because of their error. Which the guy admitted on the phone. They should never have placed a hold on an account that had already been paid in full - after the cruise ended! Honestly, I could go on, but lets not. In summary, bigger is not better. You can't build relationships with staff members and feel truly welcomed and valued when you are travelling with 6,500 other people. It's too big and doesn't feel like a cruise ship. But then if your intention is just to be able to say you went on the biggest cruise ship in the world, then go for it. Then book a smaller ship next time and really enjoy yourself. Read Less
Sail Date April 2018
The Harmony of the Seas is a beautiful Ship with numerous activities. The seas days flew by due to the amount and variety of activities. Food was great and staff was friendly. No complaints here. We have travelled the Caribbean ... Read More
The Harmony of the Seas is a beautiful Ship with numerous activities. The seas days flew by due to the amount and variety of activities. Food was great and staff was friendly. No complaints here. We have travelled the Caribbean extensively and at this stage the Ship is far more important than the ports of call. This ship met our expectations. Cabin was roomy and comfortable. We had an ocean view balcony with plenty of room for the two of us. You would think embarkation would be a nightmare with 6,000 passengers but like any of the Royal Caribbean cruises it was fast and efficient. Norwiegan you could learn something from these people....Easy access on and off the ship during ports of call and we at no time were met with long lines. If you go on this cruise and hit Cozumel take 45 minutes of your day before arriving and take in the shopping presentation by James Dill. Well worth it and he pays for your cab downtown. Read Less
Sail Date February 2018
We went on this cruise as a extended family - 20 people. Being together was wonderful but... At every port/excursion there were problems. Won't ever sail with Royal Caribbean again- EVER!! The staff was friendly and the main dinning ... Read More
We went on this cruise as a extended family - 20 people. Being together was wonderful but... At every port/excursion there were problems. Won't ever sail with Royal Caribbean again- EVER!! The staff was friendly and the main dinning room waiter was amazing. Had to wait in line for every on-board activity, bar, and buffet, everything. Pool lounge chairs were packed together so close that the chair on both sides touched yours. Food on the buffet was cold and over cooked. Cabin was nice - we had a balcony. Air conditioning didn't seem to keep the room cool. I call RC about the beverage package and was role could purchase package on board for specific days... turns out not true...due to the incorrect info the package cost 30% more which was a few hundred dollars more. We tipped the stateroom staff and waiters independently due to their great service but resent the daily charge for gratuity added to our room. Again, it was a few hundred dollars for the 7 day cruise. Read Less
Sail Date December 2017
We have been cruising with Royal Caribbean for 17 years now, our first cruise being on Voyager of the Seas in 2000. We have always been very impressed with everything Royal Caribbean has been able to achieve and offer on their cruise ... Read More
We have been cruising with Royal Caribbean for 17 years now, our first cruise being on Voyager of the Seas in 2000. We have always been very impressed with everything Royal Caribbean has been able to achieve and offer on their cruise ships, that is until our recent cruise on Harmony of the Seas. There are just so many things wrong with this ship and our cruise ended in a huge disappointment for us. Pre-cruise customer service is about non existent – I e-mailed Royal Caribbean (RC) on 20 September 2017 about our concerns regarding our cabin allocation (yes, they put you where they want, no choice here). We are a middle-aged couple and having quiet accommodation is key for our enjoyment of any cruise. But in all their wisdom RC decided to put us right beside the elevators, usually one of the noisiest spots due to all the pedestrian traffic, that in spite of them requesting our ages at booking time. I received an e-mail response exactly 9 days later, unapologetic informing me that the cruise leaves tomorrow (30 September) and to make a cabin change is completely impossible at this late stage. Wow! Our second big disappointment was our cabin – and I am referring to this as a cabin as there is nothing stately about it. We took possession at 13:00, exactly the time that was continually announced via the intercom system, and posted very clearly on the door leading to the passageways. Our cabin looked ready for occupation, with everything like soaps, towels, etc. in place, but on a second look, we were horrified! The cabin was very dirty, hairs and dust in multiple locations, dirty finger marks on the walls, stained and dirty carpet, excrement spots above the toilet, toothpaste on the back splash above the sink, and too many others to mention here. There was even a used floss stick lying on the nightstand. In addition, when putting on my shoes one morning, I caught a movement from the corner of my eye; I saw it go under the bed, and after about 10 minutes of hunting and turning the beds upside down, I found it; a huge COCKROACH! Thirdly, we found out to our dismay that this is now a party boat! Any peace and quiet on the deck, no; sitting in central park and expecting to enjoy the rustling sounds of the fresh ocean breeze through the trees, not at all, as the aneurism-inducing loud music spilled down from the deck, shattering the serenity; going into the cabin for a quiet nap, no go, as the music penetrates through the sealed window. Going for a peaceful evening in the hot tub in the “adult-only” solarium, no way, as there are usually some band/music activities that is dreadfully disturbing. One evening we tried the hot tub excursion again, only to find 5 of the 7 hot tubs closed (the usual case) for no apparent reason, and the other two filled with noisy, dancing and drinking passengers (if you are drinking and dancing in a hot tub, you are missing the point of a hot tub completely). I was lucky enough to be able to use a hot tub only one evening undisturbed, after navigating my way through the empty glasses and alcohol containers littered like a sea all around the tub. The solarium area is designated as “adult only”, with children below 16 years of age not allowed, but every day we saw multiple children in this area, even unattended. We observed everything, from dishes not washed clean and filthy dirty walls in the Grand Dinning Room, tears in the seats, a broken tap in one of the washrooms running for days, and plenty of the transparent covers in the roof of the the solarium torn and missing. Maintenance is clearly no priority on this ship, which is in very stark contrast with our experience on Allure of the Seas a few years ago, where everything was absolutely perfect. Sadly, the demographics of the type of passengers RC is trying to attract to this ship has shifted from what we have experienced on their other ships in the past, and if you are a respectable person, middle-aged, or a senior, you will most likely not enjoy cruising on this ship at all. But if you like filthy cabins with biological material from the previous occupants littered everywhere, hunting the occasional cockroach, nerve-wracking music and noise, partying and drinking people all over and dirty dinning areas, you are going to absolutely love this ship. It is time for us to move to another cruise company that values the experience of their passengers and appreciates their loyalty, rather than focus on profit, as we have seen RC now does. The sad thing is, for every loyal customer RC loses, there is a long line of morons waiting to take that place. If you are Allured for a cruise on this ship, expecting an Oasis, you will likely find no Harmony, and realize that cruising with RC is not always a Symphony. We bid you farewell Royal Caribbean! Read Less
Sail Date September 2017
What others should know before traveling on Royal Caribbean - Harmony of the Seas (we traveled on 8/12/17 cruise): 1. Ship - ship is beautiful, boardwalk area, central park concepts are amazing! 2. Cabins - We had 2 cabins (1) ... Read More
What others should know before traveling on Royal Caribbean - Harmony of the Seas (we traveled on 8/12/17 cruise): 1. Ship - ship is beautiful, boardwalk area, central park concepts are amazing! 2. Cabins - We had 2 cabins (1) 10-721 balcony faces the boardwalk. If you're a light sleeper like I am, i don't recommend these cabins (which we were never told!) music from night show noise plays through midnight then starts up again every morning around 8:30 AM. other than this issue the room has plenty of storage space and bathroom was roomy considering standard room size(2) 11-427 2nd cabin was inside cabin was also roomy but with less storage (??). 3. Dining - This to me is the MOST important aspect of our cruises and we found the food to be mediocre. We had breakfast in main dining room (served up to 10am) no omelette or egg stations, only 1 pancake station; breakfast buffet at Windjammer's typically was slammed & under staffed. Staff couldn't keep up with amount of people. But this was only place serving a "hot" breakfast buffet - then we found only ONE fried egg station for entire restaurant, bagels were stale lox was not fresh. Dinner we had to return main entrees to kitchen as food not prepared or didn't taste good. one night my husband returned 3 entrees! Our waiter was AMAZING very patient and polite - but kitchen was not his fault and we gave him extra tip for his kindness! If you're booking specialty restaurant book prior as reservations book up quickly. By midweek we couldn't be accommodated... 4. Entertainment - Book online once you're booked as shows sellout. We weren't able to book the comedy show and walked up once show started and were screamed at by someone telling us we couldn't walk in - very rude! 5. Service - i felt staff was UNDER staffed for amount of people on ship and their general customer service poor (except for our waiter and room steward). Drinks with alcohol were all measured no deviation. We bought drink package and my husband's card was not working correctly but the waiters still charged drinks instead of telling us we had to stand in guest service long lines 4 different times for them to correct our bill and card! 6. Ports/Excursions - Nassau we didn't get off ship as shipped docked at 7:30 AM and left at 2:30 PM! for such short time to us it wasn't worth the hassle! St. Thomas we did catamaran excursion to st. john and that was really nice. St. Kitts we drove to a local beach but food was crazy expensive! Overall I don't recommend this ship if you're expecting good food for the amount of money paid. The evening shows were good but not worth what we paid...We sailed NCL Getaway and Epic and find the food quality to be MUCH better and friendlier service! The shows on NCL are not as great but I rather a more pleasant experience with food and service over an one hour show... Read Less
Sail Date August 2017
I am going to give the one negative thing about the ship first. If you are traveling with a short but potty trained child, they are only allowed to play on the small baby slide in the diaper pool area. There are 2 small slides next to the ... Read More
I am going to give the one negative thing about the ship first. If you are traveling with a short but potty trained child, they are only allowed to play on the small baby slide in the diaper pool area. There are 2 small slides next to the diaper area that they can play in the water but can not go down the slides unless they are at least 42" inches tall. This was a very big disappointment for my grandson. He was so close the the height requirement but was not allowed to go down them because he was not tall enough. One of the slides was open and someone could of held his hand while he went down, but was not allowed to go down it because of his height. Now for the positive. The ship was beautiful and very clean. The staff was all very friendly, some a little more friendly than others, but all still courteous. The ventriloquist show was really good. All the shows we watched were good. Read Less
Sail Date June 2017
I am torn writing this. Although my friends and family are beyond blessed to have just returned home from a Royal Caribbean 7-day trip, docking out of Ft. Lauderdale on May 27, 2017. To balance being grateful that we were able to provide ... Read More
I am torn writing this. Although my friends and family are beyond blessed to have just returned home from a Royal Caribbean 7-day trip, docking out of Ft. Lauderdale on May 27, 2017. To balance being grateful that we were able to provide our family what was to be a vacation to celebrate 4 high school graduates, an anniversary and 70th birthday, to being completely broken is a task that is overwhelming. Our memories and our experience, maybe forever tainted and ruined at the hands of Royal Caribbean. My heart is broken for all our party, especially for my dearest friend Brandi and her entire family. They were directly affected by the unprincipled and venal actions of Royal Caribbean. I have a laundry list of issues that starting from the very first contact with Royal Caribbean in regards to how our reservation was handled. The clincher that ruined everything? We had a security situation on the boat. As passengers, customers, human beings, you have NO RIGHTS when a security incident becomes apparent on a cruise ship. We understand situations arise that maybe out of our control, however Royal Caribbean, was egregious negligent. The well-being of all individuals involved were never a priority. Royal Caribbean exudes professional negligence, displays evident breach duty of care between their enterprise and their customers. I will share my pictures soon, we will not let Royal Caribbean take away the smiles and laughs we did share on our vacation, even in the midst of experiencing one disaster after another. As a group of family and friends we rallied together to make the best out of this situation and continued to smile, show each other compassion, love, support, sincerity, and lifted each other up. I will advocate to no end for passenger rights for all, especially for US citizens traveling international waters with Royal Caribbean Cruises Ltd., who proclaims to be an American global cruise company incorporated in Liberia and based in Miami, Florida. It is the world's second-largest cruise line operator. My heart is broken for all our party, again especially for my dearest friend Brandi and her entire family. They were directly affected by everything that is wrong with Royal Caribbean. Yes the ship was beautiful, great amenities, food, activities ambiance and more, however poor customer service, lack of follow thru, lack of safety, communication, and the handling of customers in adverse situations, over shadow everything great Royal Caribbean can offer. Read Less
Sail Date May 2017
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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