34 Royal Caribbean Harmony of the Seas Family Cruise Reviews

We were traveling with adult children and young grandchildren. there was always something for every age group. we had been on the allure and remember the lines, particularly in windjammer, but royal carib has rectified this problem ... Read More
We were traveling with adult children and young grandchildren. there was always something for every age group. we had been on the allure and remember the lines, particularly in windjammer, but royal carib has rectified this problem (added staff to windjammer) and actually the entire week we never waited except to get into a show or a couple time at dinner for seating. after second day we realized it was much easier with kids to have dinner in the windjammer buffet rather than sit thru a 1 1/2 hour dinner. the food was really good. had one night in chops grill.. Although it was very good, royal cartib has changed the menu and no longer can you get lamb chops and lobster is only available for an upcharge. but it was still wonderful. only criticism was labalee. the beach and water were full of pebbles and you really could not go into the water. THE FOOD AT THE BBQ WAS POOR AT BEST.-- SUGGEST YOU RETURN TO SHIP FOR A SLICE OF PIZZA be prepared for the $4 + coke, the $50 bingo abnd some other very overpriced items but.... OVERALL THIS SHIP WAS REALLY GREAT Read Less
Sail Date March 2017
We sailed on Oasis of the Seas in Feb 2016 and loved it so when deciding to cruise again we decided Harmony would be exciting with its slides and technology. The technology didn't work and the ship looked and smelled old. The ... Read More
We sailed on Oasis of the Seas in Feb 2016 and loved it so when deciding to cruise again we decided Harmony would be exciting with its slides and technology. The technology didn't work and the ship looked and smelled old. The Adventure Ocean staff was rude and nasty to my kids. The food was very poor quality. Everything came across as passable trying to force you to pay for a better quality in everything. In Park Cafe the Beef on Weck was corned beef not roast beef and the salad selections were few. The ship smelled like old wet mops and by mid morning all you could smell was sauerkraut even in the front of the ship. Wow bands were a waste of money as the only place they worked on a regular basis was to open my cabin door and kept deactivating. My 7 year old was yelled at by the adventure ocean staff right in front of me. My 10 year old was extremely bored in the kids club as they kept combining with the younger group. He longed to be in the teen club where they were doing things more his speed.The shows were all really boring. I had expected great shows but found myself looking at my watch praying it would be over soon. There was so many puddles on the deck and it didn't even rain. Many peopke fell, I fell myself and had a huge bruise. The girl in the cabin next to me broke her leg. Felt like in order to get an quality you had to pay for it and even what I did pay for it was not worth it. Read Less
Sail Date February 2017
My review starts with 6500 people is way too many people, in the past we were on 4000 person ships, and it was manageable, but 6500 isn’t!! In the morning we always sat on the glass side for our meals we would walk a maximum one time in ... Read More
My review starts with 6500 people is way too many people, in the past we were on 4000 person ships, and it was manageable, but 6500 isn’t!! In the morning we always sat on the glass side for our meals we would walk a maximum one time in the dining room, on this one you will walk around 5-6 times and hopefully you can get a seat next to a trash can, because there are 30 people doing the same thing. Way overcrowded for buffet breakfast and lunch. If you do the anytime dining there were also long lines, we also purchased upgraded dining which fills up quick. The issue that made us upset was they close the slides at 630 pm-645pm and the flow riders were closed at 530pm, climbing walls at 530!!! We paid close to 5000 for this cruise those advertised amenities should be available to everyone at least up to 1030p not 630 when we are setting sail for the next destination, that’s what we paid for!!!! Also when you have 6500 and they are open for 3 hrs. (Flow rider walls, zip line) there is tremendously long lines. I asked one day why they closed earlier one of the lady’s watching the slide said “we have things to do to!” and my wife was witness. Also the ice skating they advertise doesn’t tell you that you will only get 2 out of 7 days to ice skate, there excuse is the need to practice ( 40 min show)they been doing since march 2017 hmmmmm whatever, the ship is beautiful but just to many people, that is my mistake I thought they would have taken into account and beefed up the dining room at the buffet and would make it more accommodating to the customer, also we caught a little cold and I brought everything but, Nyquil so I went to the store and guess what … the tripled the price it was a small bottle for 17.00 what a rip off . How about that for customer service. I paid five grand , don’t feel well and you want to price gauge me for this , just not what I expected. The room was set different than other cruise lines. We had 4 people in our room as we always do and we always get a balcony. The room was pleasant, clean and quiet but for some reason the extra bed, instead of coming from the ceiling or off the wall they decided to use a trundle. Its where you pull a bed from under the couch, so while people are sleeping in, you can’t access the balcony without waking or stepping on the bed to use the balcony, and if the kids take a nap the poses a obstruction to the balcony, poor design, the way I can think of is the were saving space for those 2500 more people We will not use royal again I was hoping for a median between Disney and Norwegian, but nope, if they would have offered I would have flown home on the second day, the first day was the most enjoyable, we got on at 1000am, so there wasn’t many people on ,so my kids got to enjoy everything before the hordes of people came on. I will say the casinos were maned and plenty of bars open, but close those slides down at 630, there is no reason why they couldn’t plan appropriately for this, you want family’s on here well keep the family things going longer, we e tried to make it work but 3 hrs. isn’t enough time to do such things. Read Less
Sail Date January 2017
This was my 5th cruise with RCI & was super excited to try Harmony this year for my sons birthday trip but from start to finish the trip was a nightmare for us. Boarded to find out itinerary was changed due to weather (not RCI fault) ... Read More
This was my 5th cruise with RCI & was super excited to try Harmony this year for my sons birthday trip but from start to finish the trip was a nightmare for us. Boarded to find out itinerary was changed due to weather (not RCI fault) but had to re book all our reservations, excursions etc. The only thing we wanted to do, snorkeling, was sold out and the rubicon we booked during our supposed sea day had to be rebooked for the only time they had left which was at 9:30pm when we were supposed to be at a show so we spent the whole 1st day in line rearranging everything. My son has multiple severe allergies and we not only emailed special needs when we booked we also called at the time of booking to ensure that such a large ship could accommodate his allergies and was assured they could. When we boarded went straight to MDR and discussed allergies and set up dinners for the trip. However unlike on other RCI ships when we called room service to order literally just fries for my son they said they were too busy, went to windjammer like we were told we could and asked for the head chef like we were told to, waited 30 minutes for him to come out to order fries and again were told they were to busy. This went on for days were all we heard was they are too busy to make anything for your son and he just has to eat in MDR when they are open and when they are closed for port your on your own. He literally ate like 7 meals the whole trip from RCI. On day 5 after he was starving so during port in Puerto Rico instead of going snorkeling on our own like we had planned since they had no excursions available we instead spent the day looking for somewhere to buy snacks for my son for the remaining few days on the ship. He was so embarrassed by the way everyone treated him because he had allergies he stayed in the room the entire trip. On top of that each trip me and my husband book one dinner for just us since we have all meals with our son in MDR and this trip booked for solarium at 9:30 day 5. At 8:30 I came back to the room to get ready and shower and my husband went to casino and would meet back in room at 9:20 to go to dinner. At 9pm received a call from solarium to say even though I booked my reservation online a month ago that I can no longer come at 9:30 because they decided to close early and if I wanted to have dinner there I had to come right this second. Not possible as I just got out of the shower and hubby wasn't there.... couldn't rebook because they were sold out rest of trip so we never did get to have dinner. Bartenders took like 30 minutes to make a drink and everyone was rude. My son literally couldn't wait to get of the ship and that is extremely abnormal for him. Called RCI to tell them what happened and they spoke with head waiter in MDR that confirmed my story, they saw my phone calls and emails prior to boarding and their response... we are going to take this a learning experience for us and for you we are going to reimburse you for the food you had to buy in Peurto RICO after you fax us the receipt. Thank goodness I save my receipts :/ I'm glad RCI is ok with saying they are allergy friendly even though they clearly are not unless you are ok with a small meal in MDR when they are open and don't want to eat anything else on a ship where you are literally watching people eat nonstop... also not RCI's as they don't control the weather but due to rough seas most of the shows were cancelled or rescheduled and the activities such as zip line, flow rider etc were closed majority of the time so never did get to try any of the activities so can't comment on those. Read Less
Sail Date January 2017
We went on the December 17, 2016, Harmony of the Seas cruise, sailing out of Fort Lauderdale. The following aspects of the ship were excellent: the flow rider, the common areas, the shows (especially Grease), and the expeditious boarding ... Read More
We went on the December 17, 2016, Harmony of the Seas cruise, sailing out of Fort Lauderdale. The following aspects of the ship were excellent: the flow rider, the common areas, the shows (especially Grease), and the expeditious boarding and disembarking of the ship. However, the following aspects of the "Star Class" were extremely disappointing: the royal genie's overall service, meals in the specialty restaurants, and the excursions. We stayed in Stateroom 1724, a sky loft suite with balcony. While the room was beautiful, there was hardly any storage space and my family of three had to make use of our luggage for storage. As Star Class guests who were entitled to the privilege of a royal genie. Unlike what was promised, our pre-trip contact with the royal genie was minimal and inconsequential. Before boarding, we booked an over water cabana in Labadee and was informed that the rate was $395.00. The price was confirmed in writing, yet a charge of $495.00 appeared on our statement. After unnecessary arguing, we received the $100.00 credit. Instead of assisting us before sailing, we inconveniently had to make arrangements with the royal genie after boarding. During this meeting, we explained that we love chocolate, desserts and looked forward to surprises from our royal genie. We understood that we were to have cocktails and fresh fruit brought daily to our room, as a part of the Star Class package. However, we received fruit on only two days and never had any drinks, chocolates, or desserts to greet us after returning to our stateroom. We had no surprises or enhancements to make our trip memorable. Though we were offered a bridge tour, no other special activities were planned for us, as conveyed by the royal genie marketing materials. Most importantly, our daughter has a nut allergy, which we mentioned at booking and to our royal genie (writing and verbally). We explained that we could not have any type of nuts in the room. On two occasions we received cheese plates with nuts. Additionally, there were long periods of time during which the royal genie did not respond to our texts. Aside from providing front row seats at all performances, we found the genie useless and obscenely priced for the services rendered. Royal Caribbean also failed us with the meals at the specialty restaurants. In every restaurant, the waiters ran around without assistance, and the food was served sporadically. Royal Caribbean restaurants lack efficiency. We would have had to have dinner at 5:30 p.m. in order to be on time for a 9:00 p.m. evening show or activity. Because we were part of the Star Class, gratuities were included for every meal. However, after seeing that we were Star Class guests and pointing that out to us, some of the servers asked for a gratuity, which we found rude and disturbing. The specialty restaurants were truly a letdown. --For example, first, the premium dry-age porterhouse steak ordered at Chops was served frozen after a two hour wait, and the other food was generally tasteless served in a disjointed fashion, including the side dishes - one or two dishes at a time. When we asked to speak to the restaurant manager, he refused to come over to our table. After an extraordinary delay, a new steak was brought and the manager appeared, as we were leaving for the show. We did not have time to stay for dessert or find out how this steak was prepared. --Second, we had dinner at Jamie’s, the Italian Restaurant. The food was much improved over Chops; however, we were still unable to have dessert due to the length of dinner and the unorganized staff. --Third, we dined at Michael Schwartz 150 Central Park restaurant. The steak was cooked past well-done though requested for medium rare. By the time a new steak appeared, it was too late to eat as we were trying to make a show. Again, we ran out of time and had to demand that a prepaid and ordered birthday cake be brought out for our friend immediately. The manager ran out after us, apologizing, but we were late for the show and had to go. --Fourth, the next day, lunch was ordered to the room from Jamie’s Italian. Among the order was the prominently displaced Jamie's hamburger - medium rare - with nothing on the burger and ketchup on the side for the French fries. We received a burnt out cinder, drowned in mayonnaise, rendering it completely inedible sans ketchup for the fries. This was a common theme: the food would be dropped off, the attendant rushed out the door, and many of the items requested would be missing. --Fifth, we ate dinner at Wonderland. Unfortunately, the molecular cuisine was unpalatable, and my family, reluctantly, wanted to get food from another venue. However, by the time we finished dinner, nothing was open. The specialty restaurants, in general, closed at 9:30 p.m. The excursions were unorganized with no cruise line representatives readily accessible for information. Two of us were scheduled to take the boot camp on the beach in Labadee. We went to the fitness center as directed and were told that someone would meet us when we got off of the ship. We disembarked and went to the beach only to find several others wandering around aimlessly and wondering where to go for the boot camp. Although the start was unorganized, the class was good. Also in Labadee, five of us were scheduled to go on the zip line. We left earlier than recommended, and the driver that was called by the head of the suite section took us to what he thought would be the zip line, telling us to get out and wait in line and even though he was requested to wait, immediately drove off. Once in line, the attendant told us that we were in the wrong place. For the next forty-five minutes, we waited for someone to help get us to the correct location. Due to wind conditions, the zip line was cancelled around 2 p.m. when we finally arrived. Had we been in the right location at the right time, we would have been able to take advantage of the activity. To conclude the "Star Class" aboard the Harmony of the Seas was extremely disappointing. It's one thing to pay top dollar and get first-rate service, but that's not at all what we received. One should be cautious of spending such extreme amounts on this mediocre service. In reviewing the online marketing materials published by Royal Caribbean, we make the following observations based upon our experiences: "Your Royal Genie is the ultimate insider, crafting exclusive one-of-a-kind experiences, all designed around you. You'll have everything you want - and more than you ever imagined." - Untrue. "Your Royal Genie doesn't just tend to your suite - they make the entire ship your suite. Crafting personalized VIP experiences tailored to your exact tastes. From planning the perfect date night to having your favorite wine waiting after a day of adventures ashore. Your Royal Genie makes sure you have everything you want. And more than you ever imagined." - Untrue. "After a day in port enjoying customized shore excursions, guests can return to their suite to savor handcrafted cocktails made in-suite." - Untrue. "The Royal Genie also will assist with making restaurant and show reservations, in-room dining requests, and any other needs - from laundry, pressing and shoe-shining, to luggage handling and unpacking." True in part. The royal genie made dinner reservations and show reservations. There was an extra charge for same day laundry or pressing. We were never offered shoe-shining, luggage handling or unpacking. We also requested to book morning exercise classes (spinning) before boarding only to be advised by the royal genie that it can be done aboard. By that point in time, the spinning classes were completely filled. "Your Royal Genie can grant you access to one-of-a-kind experiences like personalized shore excursions and private Flow Rider lessons." - Untrue. Private Flow Rider lessons were specifically requested and we were informed that they were unavailable as well as to book a private fishing trip. "Whether it's sweet treats, fresh fruit or an unbelievable vintage, your Royal Genie knows what you crave and keeps your suite stocked with all your favorites." - Untrue. "To make sure your Star experience is personalized to your wishes, your Royal Genie will contact you before you set sail." - Untrue. "Suite benefits include:" "Fitness classes." - Untrue. We were charge for all classes after the first class. "Personalized welcome gift." - Untrue. Never received. "Welcome amenity." - Untrue - Never received. "Shoe shine service." - Untrue. Never offered. "In-suite handcrafted cocktail service." - Never offered. "Spa Thermal Room Access." - Only provided for one day. After that, there was a charge. "Access to signature activities." Never offered except for bridge tour. "Pre-cruise communication." - Definitely needs substantial improvement to be meaningful. Read Less
Sail Date December 2016
I do not usually post reviews because they are only a snap shop of an individuals experience however, given that every passenger I spoke to on this cruise was of the same opinion, i am sure many reviews are coming. From the moment we ... Read More
I do not usually post reviews because they are only a snap shop of an individuals experience however, given that every passenger I spoke to on this cruise was of the same opinion, i am sure many reviews are coming. From the moment we arrived at the port, being a diamond plus member, we were promised expedited boarding. What a joke. no one knew or cared what promises were made. Everyone was cattle called into the same long lines with understaffed check in agent trying to hear passengers over a loud marching band in the terminal with loud drums which made it impossible to speak or hear. After that 2 hour debacle it was on to the ship where guest services could not answer even the most basic questions. Reservations that were made days prior to sailing were either missing or incomplete. Crew members were rude and unhelpful. Now to the restaurants. The first night was ok. We ate at the steakhouse chops whihc was good with decent service. It was all downhill after that. Breakfast the next day at the buffet was a joke. Every table full and dozens of people walking around with food on plates and no where to sit. After 20 minutes I finally found that there was an omelette place on a deck above that also served breakfast. I waited 10 minutes until a worker finally came behind the counter and asked for our order. We said and I flagged down a waiter to get a soda since we had all bought the drink packages. The waiter said the machine was broken and he would have to walk too far to get a soda. So I was so aggravated I left. Dinner that night was even worse. Went to there serenity restaurant which had 5 tables seated an 20 tables open inside and 20 open outside which were not being used. Hostess told us we would have to wait at least 20 minutes even though there were many tables open. We waited and ordered skirt steak. What was served was not skirt steak but was a low quality London broil which I wouldn't feed to my dog. We didn't even attempt to eat it because it looked so bad. Again we were so aggravated we didn't eat. We decided to skip breakfast the next day to avoid the windjammer buffet experience and go to Johnny Rockets for Lunch. We arrived at 11:15 and sat outside waiting for lunch to start at 11:30. There were no servers and only 1 manager walking around as people started to arrive. The place quickly filled up and by noon there was no one to take an order. When I flagged down the manager he said his crew was not there yet. (I guess they got stuck in traffic). Finally 1 server arrived for the entire outside which by that point was about 60 customers. Needless to say we finally received food at 1pm. 90 minutes!!. We though if we paid for the restaurants we would at least get some service. It didn't matter, paid or not nobody cared. We decided for dinner just to get some chips, quesadillas and guacamole which we were told that the Mexican place Sabor on the boardwalk was known for. NO guacamole sorry. To top off the experience on the ship there were about 100 people in the lounge that were told would be able to watch the dolphin game. Well another game was put on and everyone proceeded to guest services angry because the same people had told all of us not to worry, it would be shown. Now they say they cant show it so many of us had to disembark at port and go to Atlantis to watch the game. When I returned I found out that they figured out halfway into the game that they could show it. I could write another 500 words about more bad experiences but I will skip to the "expedited disembarkation" which they recomended we take our luggage to get off the ship at 7am. Only 2 customs agents were processing thousands of people even though we were the first couple hundred people to get off the ship it took over an hour. As a result of this I will never cruise on a Royal Carribean cruise ship again. The problems were so widespread and pervasive and no one was willing to address them as we complained to whomever we could find. We were told the executives families were on the ship and most were unavailable. By the looks of the satisfaction level they will be the only people on future sailings. Speaking to another table at Johnny Rockets that were first time cruisers, they said they were told how wonderful cruising was and after this experience they will never cruise again. I tried to convince them that it is not usually like this. Most officers and executives care about the passenger experience. Just not on this ship. Maybe they were right. Even though I have been on dozens of great cruises, after all of the aggravation from this trip, it will be a long time before I pick up a cruise brochure,. Read Less
Sail Date November 2016
I decided to go on this cruise because I have been on the sister ships, Oasis and Allure. Even though I was looking forward to the cruise it did not start off well and things went from bad to worse. I booked a Balcony cabin on ... Read More
I decided to go on this cruise because I have been on the sister ships, Oasis and Allure. Even though I was looking forward to the cruise it did not start off well and things went from bad to worse. I booked a Balcony cabin on deck 8 but when I arrived at the port they told me that my cabin had been sold and I would have to go into a different cabin. They put me in one on deck 14. Little did I know that it was underneath the children's water park. The noise was unbearable. Kids running around all day and adults walking backwards and forwards at night. I asked to be moved but they had to cabins available. After 4 days they managed to move me into a Balcony Cabin on deck 6. This cabins air conditioner did not work (new ship!). It took 2 days to fix by replacing the thermostat. Without the air con it was impossible to sleep properly. The food on board was mediocre and I only went into the dining room twice. Mainly because the tables were too close to each other and the noise was unbearable. The only restaurant I really enjoyed was chops grill. The service and food was excellent. The stateroom attendants were excellent as usual. They were apologising for the problems when it was totally out of their control. After 23 cruises with Royal Caribbean this has become my last. I think my next one will be with MSC. Read Less
Sail Date June 2016
We went on this cruise expecting to see a great ship and fantastic things to do. The embarkation was really good very easy and didn't take long at all within 30 min we were on the ship this was the best bit. We got onboard the ship ... Read More
We went on this cruise expecting to see a great ship and fantastic things to do. The embarkation was really good very easy and didn't take long at all within 30 min we were on the ship this was the best bit. We got onboard the ship and headed to the pool area as my son of 4 years wanted to swim. We walked pass the children splash area which was closed. We asked a member of staff why it was closed they said it would be open later. (The splash area was never open the whole cruise and we were just told lies the whole time). We were then allowed to head to our cabin at 1pm the rooms were very well appointed and it was clean and very welocming nothing wrong there. Lifeboat Drill well having been on at least 50+ cruises in my lifetime this was by far the worst drill I have ever seen!! I am sure RC will tell you it was due to some protocol or something but I didn't feel at all safe after this drill! All cruise we were joined by workmen still finishing the ship. Painting, fixing and finishing the ship. I know its new and would expect a few testing problems but I might as well sailed with it once it left dry dock with the amount of work going on and things not working. I'm now going to tell you about Oasis Class ships having been on this ship and Oasis of the seas and this will be last time on any of them. Yes they do have some great things onboard for all ages to do from waterslides, zip wires etc etc but they can not handle the amount of people on them. If you want to spend your time in a cue all holiday well this is for you. over 5000 people on 1 ship really does not make for a comfortable experience. I am part of RC crown and anchor and am Diamond plus now so have cruised a lot with them in the past. This is the first ship I have canceled my gratuities on any ship! and only handed out one tip to my stateroom attendant. Over the last 5 years the service on board RC ships has got worst and worst and there was no way I was paying any crew for this disastar at sea (If you want a tip smile and be approachable). The front desk is a joke good luck if you need them was always packed and has less people working it than o there smaller ships!!! I don't know if I will sail RC again as I really have had enough now. They have offered us compensation for the cruise in the form of a cruise voucher not sure if I will use it or just let it go. The standards have dropped and cost cutting has taken place you don't get any nice shower gels shampoo etc even some of the cheapest hotels offer this. Overall this is ship is not worth the money and I would like for another Cruise Line and spend your money else where. Read Less
Sail Date May 2016
Well where do I start. Check in at Southampton was fantastic, quickest ever. Once aboard we went to the Windjammer for a bite of lunch, well for a ship that holds over 6000 guests seemed much smaller than i thought, in fact it was a ... Read More
Well where do I start. Check in at Southampton was fantastic, quickest ever. Once aboard we went to the Windjammer for a bite of lunch, well for a ship that holds over 6000 guests seemed much smaller than i thought, in fact it was a struggle to get a table. Food quality was not as good as on my last RCCL cruise. Afterwards had a wander on the open decks, seemed all the Jacuzzis were closed for cleaning, looked to me like they wernt even finshed, childrens play area pools had construction materials in and were roped off. The more we saw of the ship the more and more unfinished it was. The muster drill was done in the aqua theatre but the wait to start was so long it strarted to rain and I am sure not all guests heard the staffs instructions. Main dinning was ok but the vegetarian options are getting poore from RCCL not better! Day 2 was Formal and me and the wife like to dress for pictures and dinner, well jumped in the shower around 4.30 pm, not working, NO hot water, a visit to Guest services to be told sorry pipe burst and they were not sure where so they shut the wole ship down, other guests from different floors confirmed it was wide spread. I never imagined I would be on a cruise with around 1000 construction workers, this is not how it was sold to me. I paid the full price set down by RCCL, was never informed by the next cruise sales team it would be an unfinished unsafe ship! I understand there are always teething problems, but so many areas were unfinished or poorly finished, I suppose you buy a cheaper french ship and this is what you get, all of the other ships we have cruised on were built in Fnland by a german owned company and the difference in quality is clear to see. To sum it up feel cheated and ripped off by RCCL, shame really because we usually enjoy our cruises on RCCL ships. Was offered a small percentage but declined, will have to take it up with customer relations in the UK and Miami. Read Less
Sail Date May 2016
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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