65 Royal Caribbean Harmony of the Seas Family Cruise Reviews

embarkation went smooth because we are crown member but inside is chaos lines everywhere and if had been in their other ships like the allure or the oasis you will notice the difference, you constantly are bumping into people the whole ... Read More
embarkation went smooth because we are crown member but inside is chaos lines everywhere and if had been in their other ships like the allure or the oasis you will notice the difference, you constantly are bumping into people the whole entire time and forget about the elevators they are always crowded so be prepare to use the stairs all the time and this is the whole 7 days, the ship is beautiful in every way but the service needs improvement, windjammer seems smaller than the allure and oasis and menu was not its best almost the same everyday for lunch and they always run out of stuff, once silverware and another time coke so it took 25 minutes for them to get me a soda, i could have just go without it but the lady took my see pass so i had to wait, and forget to find a table and they won't help you to find one. our cabins were really nice and new inside but try not to get cabin 14325 and 14323 the first one has a completely obstructive view and they failed to inform us about it and for some reason they leave the music on all night in the FlowRider that is just one deck above, and the constant stomping, the person in charge of our state cabins, they were connected, didn't clean it very well and found bugs on the carpet and pencils from the guest before us, our sheets were improperly tucked in so every night they came undone. i bought a drink package and it took me 3 visits to the guest services for them to figure it out why they were charging me, and remember the lines are always long so be prepare for a long wait. If you go the park cafe they don't have soda drinks so if you want a soda you have to go to the bar outside the cafe a difference between the allure and the oasis, and the cafe in deck 5 is always busy and have long lines prepare for a long wait the service does not compare with their other ships and i cruised many of then for years they do not fix the problem, as an example one of the showers got clogged 3 times! and the water overflowed the bathroom finally on the third day they were able to fix it and this is a new ship. the dining room is nice the first day the put us in the middle of the walkway where the waiters kept passing by I counted how many times they touched my chair and my back more than 10 times, the next day they fixed the problem and gave us a better table with great waiters. the entertainment is good as their other big ships and you will see most of the cast around the ship like regular people. we took the playa de carmen excursion to Xcaret beware of the ferry ride it was like a nightmare because of the rough see, most of the people got sick and were vomiting the ferry did provide plastic bags, i did this excursion last march and did not compare with this time, i did ask the people that worked there and they explain to me is time of the year when the sea is rough. my kids really love the bionic bar and the whole ship but were disappointed with he service. Read Less
Sail Date November 2016
The good: The hard product -- the ship -- was wonderful, with plenty to do for our entire family. The bad: The food and service quality onboard were poor. The ugly: RCL's computer systems were the most atrocious of any we've ... Read More
The good: The hard product -- the ship -- was wonderful, with plenty to do for our entire family. The bad: The food and service quality onboard were poor. The ugly: RCL's computer systems were the most atrocious of any we've run into in our 23+ years of cruising, and this had a huge impact on the enjoyability of our cruise. We selected the ship to give us a chance to cruise with our children (ages 37-31) and our grandchildren. As things worked out, only 3 of our 4 children and none of our grandchildren could join us. Que sera, sera. My wife and I take at least 2 cruises yearly since we've retired. We've cruised about 30 times, on RCL, Celebrity, Norwegian, Holland America, Princess, Oceania and Seabourn. And, we're RCL shareholders. We're not rookies. We really hoped this would be something special. We had three cabins reserved. We tried to make advance reservations for specialty dining and shows three weeks before embarkation. Unfortunately, RCL's computer systems would not allow us to link the three cabins to get reservations for 5 adults. A call to RCL found them unwilling or unable to do anything about this software glitch. We were told "nothing could be done" and we should make our reservations onboard. This was a fabrication by the agent, as everything was booked before boarding. When we complained again, RCL's customer service person intentionally disconnected our call. So, we were completely closed out of every specialty restaurant for the entire cruise, as well as closed out of main dining room reservations after 6:00 pm and before 9:00 pm. We arrived at Port Canaveral at about 12:15 pm on the day of sailing. One hour later, we reached Pier 18, where Harmony of the Seas berths. Checkin was chaotic -- our Diamond status was of no consequence, and the computer systems to check in were badly malfunctioning. We finally were allowed onboard at 3:30 pm -- a wait of more than 2 hours. This meant that none of us could eat lunch, as the mandatory muster drill was scheduled for 4:15 pm, and then pushed back 30 minutes, as people were still boarding at 4:15 pm. The ship's management was so embarrassed that it made wifi free for all passengers for the entire cruise. Note: The ship was equipped with RCL's "Voom" wifi. Due to heavy (free) use, it didn't seem very much faster than other ship systems, but it was far more reliable. We connected whenever we wished, and were never disconnected during our cruise. Dinner in the main dining room that evening (and each evening thereafter, as there were no alternatives) took about 20 minutes for seating without a reservation. The food was poor. The first night, everyone at our table ordered what was advertised as "filet mignon". A filet mignon is a slice of beef from the tenderloin, with a unique flavor and texture. The beef served in the dining room did not originate within 8" of a tenderloin -- it was a piece of top sirloin lacking in seasoning and served with canned gravy over it. Ordered medium rare, it came in gray throughout, and had to be sent back. Escargots ordered came in with melted butter solids and little seasoning, rather than clarified garlic butter. On the second night, an order of rack of lamb was so chemically over-tenderized that it had the consistency of mush, and no flavor at all. It was sent back twice with no improvement, and finally "beef Wellington" was substituted. Worse, the staff had little training or finesse in serving. Not a smile was seen anywhere in the dining room during our three evenings there. Food and dishes were continually served by reaching in front of other party members. The entire dining experience was painful. Dining in the "Marketplace" buffet on Deck 16 was only marginally better. We tried to get into the buffet (affectionately known to our family as "the Trough") for breakfast on the first morning at about 9:00 am. No luck -- after 30 minutes the line had barely moved. Apparently, the administration of the ship decided that everyone entering the buffet HAD to wash their hands in one of four wash sinks at the entrance. Perversely, this was the only dining venue that had such a requirement, and the requirement was enforced regardless of the wait time or the inconvenience to passengers. We went down to the Park Cafe and had a delightful breakfast sandwich and good coffee for our breakfast. And, no, we did not have to wash our hands there. We tried the Trough one other time during the cruise -- for lunch. Food quality earned it a grade of C for us. Salads were generally good, but hamburgers should never be served swimming in an inch of nondescript liquid. Tried the "palak paneer", one of our favorite Indian dishes, which should consist of paneer cheese and a creamed, spiced spinach. What masqueraded as palak paneer was cubes of nondescript cheese covered with brown gravy without any spice whatsoever. Any proximity to spinach was coincidental. We note that the Solarium Cafe was excellent for lunch, and ate there for lunch the other two days. Our only complaint about it was that it is an area posted for "Adults only". The crew and administration apparently didn't care to enforce the posted restriction, and the Cafe at 1:00 pm was overrun with children. The hard product of the ship is gorgeous. Our cabin -- which in the hotel travel world would be called "ROH veranda" (run of the house with a veranda), was spacious and well equipped. Storage space was ample, especially due to two closets. The bathroom was good. The bed was extremely comfortable for both my wife and me. We thoroughly enjoyed the Bionic Bar and the Rising Tide Bar. They were fun and novel. The Jazz Club on Deck 4 was excellent, with a great singer, a good jazz band, good service and fun people. On the other hand, the casino was poor. Table minimums in the evenings were $25 or more, and it seemed that the manager would rather have dealers stand idle at tables rather than decrease the minimums so people could play. Of more overriding concern was the fact that the entire casino was filled with cigarette smoke. There was no "Non-smoking" section -- if there was, we couldn't find it through the blue haze. There were no lectures or enrichment activities on a cruise of this short length. Our adult children enjoyed the cruise a great deal. They had not cruised more than once, and that more than 10 years ago (yes, we're remiss, but....). They had an excellent time on the zip line, the 10-story dry slide, the surf rider and the rock wall. Plus, we bought them all drink packages, so...... In short, the ship's management isn't ready yet for this challenge. And, the RCL IT staff should simply be replaced -- they weren't ready for prime time at all. But we loved the ship, and being with our family. Read Less
Sail Date November 2016
This is my 4th Cruise vacation. Definitely, my worst experience. If this is my 1st experience, certainly I will not cruise again. Bad things: 1. Windjamer is always full. It's frustrating experience.The other options always ... Read More
This is my 4th Cruise vacation. Definitely, my worst experience. If this is my 1st experience, certainly I will not cruise again. Bad things: 1. Windjamer is always full. It's frustrating experience.The other options always close when you need it. 2. People everywhere. Busy, very busy. 3: We do not feel a good vibe on board. Unfortunately we are only a part of the workflow. Put your eyes on disney cruise lines. Customers should be delighted, not frustrated. 4. Guest services? Forget it. Always full. 5. If you are not above 14 deck you will never see the sea. I'm feel like a visitor of a big and busy shopping center. You will not have sea view on the deck where is the lifeboats, for example. It seams that all that matter are inside the boat. Really guys? 6. Staff are exhausted. Committed, but exhausted. 7. Unsupportable cigarette smoke near main dinning room. Guess what: Where is the casino? Near the main dinning room... Got brain guys? 8. Dynamic dinning / traditional dinning: Well... full of options for all tastes. It sounds great, wright? The practical result, guess what: hours waiting for the dinner... and when you have your table... the service are under acceptable. 9. So much more... Good things: 1. Entertainments and activities. 2. Fast check in. 3. The day I saw the Disney Magic nearby :) Read Less
Sail Date August 2016
This was our second family cruise, though the first was a 3 day Carnival cruise to the Caribbean 10 years ago complements of my father-in-law which I understand is not in the same league as what we did. We booked one junior ocean balcony ... Read More
This was our second family cruise, though the first was a 3 day Carnival cruise to the Caribbean 10 years ago complements of my father-in-law which I understand is not in the same league as what we did. We booked one junior ocean balcony suite and one room with a balcony overlooking the carousel. I had heard a lot about crowds and poor food beforehand and I was prepared for this kind of experience (we chose the cruise mainly because of the timing and itinerary) but honestly for what it was I thought they did a good job. The 'pay for dining' food was quite good (we ate at Chops, Jamie's and Izumi) and we thought the Windjammer (included buffet) was honestly quite decent as well. I would not say the same about the main included dining room (for both breakfast and dinner) but once we knew our way around that was fine. Yes, the crowd was unreal (6800 capacity, 6200 booked), but I thought they managed it very, very well and we never had problems finding seats to eat, chairs to sit in (although they weren't prime poolside, but we never expected it), etc. We found the staff quite friendly and our room attendant Paulo was first rate. If my review were to end here I'd easily put up four out of five. I didn't care for the entertainment, but that may be me more than it. Here is what I didn't like: a. The lines at Guest Services were always really long, and paradoxically the kiosks were never fully staffed. People get in line for Guest Services mainly for one reason: Arrangements. Arrangements gone wrong, Arrangements to make, Arrangements to change, etc. Any inconvenience in dealing with these kinds of things is a direct detractor from the vacation. I felt like this process was really inefficient, and it created stress, which is the last thing I wanted to experience given the purpose. Calling Guest Services was no better as they would usually not pick up (which is why we would have to go in person and queue up). b. Selling, Selling, Selling. Granted I am not a normal cruiser, and granted I might have chosen a different boat had I taken some time to think about what I wanted out of it, but we couldn't be in the main shopping area for 10 minutes without being hustled for $19.99 watches with fake Swiss names, free faux sapphires in the jeweler, etc.; like I started to avoid the whole area at varying times just to avoid being pitched. c. Two of out of our three dining experiences resulted in the restaurant not knowing/recognizing that we had a dining package and attempting to get us to sign full bills before we explained it to them, they checked and then resubmitted the correct bill. c1. These two false dining charges actually showed up on my statement and my credit card bill, and customer service at RCCI only respond partially to requests (they acknowledge what is likely the problem but then never follow through and don't return calls, claim the boat doesn't answer them, etc.); three weeks later this is not solved. d. I paid $211 for some number of photos on a memory stick, but when I attempted to put them in my computer I was told to download a separate program to read them, and halfway through downloading the product my screen told me the file was corrupted and it stopped. When I called RCCI I was told "that's not our responsibility, you need to deal with a company called Image Photo", to which I responded "you sent me the bill so it's you that has to solve my problem" to which I was told that they understood where I was coming from, but no solution as of yet. All in all, whatever pleasant memories I had of my cruise (and there were a few) were overshadowed by the hassles (or downright attempts to fleece me, depending on how you look at it) of making arrangements, not getting hustled or paying a bill that is accurate. Read Less
Sail Date August 2016
Wanted a fun ship for the kids. My husband and I have cruised 10 times on various lines: Princess (most), other RC, Oceania, Disney, and Carnival. We have always experienced exceptional service on cruises... until this one. With 6500 ... Read More
Wanted a fun ship for the kids. My husband and I have cruised 10 times on various lines: Princess (most), other RC, Oceania, Disney, and Carnival. We have always experienced exceptional service on cruises... until this one. With 6500 passengers, they were about 800 crew short of meeting expectations (passenger to crew ratio was 3.8). Slides and rock climbing wall and others closed during parts of the day... I sat at the pool on the "at sea" day for 6 hours and not one single person came to see if I needed a drink etc... you can't find food at all hours -- they close food venues and the windjammer buffet was so poorly staffed that tables were very slow to buss (I bussed my own twice just to get a seat)... they nickel-and-dimed us to the point of ridiculousness (on the Boardwalk, it costs $2.50 PLUS 18% GRATUITY for a small box of popcorn) and they add on 18% to everything, even a bottle of water. We paid for the soda package but the soda machines were always broken so you had to roam all over the ship to find any! The lack of staff is obviously felt by the staff as well -- I never before saw so many glum faces. We chatted with them and they feel overworked, underappreciated, and have missed the personal feel you get with a smaller ship. We really felt sorry for them as there just were not enough staff. And then, unless you buy an excursion, good luck getting any help as soon as you set foot off the ship -- not even directions off the pier! Be prepared that if you do the "Pisa on your own" or the "Pompey on your own" they don't even get you in the group line for tickets -- we had 2 hours in Pompey but it took 52 minutes to get through the ticket line -- everyone on the bus was upset. We had an outside balcony on Deck 14 -- WARNING IT IS UNDER THE TEEN AREA OR THE POOL DECK OR THE MINI GOLF -- you hear footsteps running at all hours of the night. We will cruise again, and maybe even on RC, but this boat is way too big for a great service experience. Read Less
Sail Date August 2016
The lack of good customer service and their inability to resolve the one complaint we made while on board casts a shadow over my entire experience on this trip and with the cruise line in general. When we first entered our stateroom, we ... Read More
The lack of good customer service and their inability to resolve the one complaint we made while on board casts a shadow over my entire experience on this trip and with the cruise line in general. When we first entered our stateroom, we had an interior room that had a connecting door to the room next to it. The door was unlocked and we had to call someone to come and lock it. The entire trip we could hear the people in that room as if they were standing in our room with us. They were not being rowdy or doing anything other than just living in their room, having conversations, and watching TV. The only assumption that we could make was that there was something worn with the seal on the door. When we called after the third night because we could not sleep, the solution was to send maintenance up and put tape over the door cracks, which resolved nothing. We complained at the desk again and we were then lectured by the guest services attendant that all rooms are exactly the same, speaking to us like we were idiots, explaining how a boat is built, and said he has never had this complaint before and there was nothing they could do about it. We told him we were traveling with a group of 13 people and not one other person had this issue that we were having. He told us that when we hear the noise that we should call so they could come hear it themselves. That same night we called and security was sent and they heard what we had been hearing, yet nothing was done. It is very frustrating to have had to have this experience, especially when you need to be up to get up at 5am to get off the ship and you cannot sleep because of sound from another room. The issue was never resolved and no accommodations were ever made to better my experience. Additionally, the food was extremely underwhelming. After 3 nights of eating in the dining room and having food not being cooked to the temperature requested, and having a meal last almost 2 and a half hours, we decided to dine at the Windjammer instead for the remaining meals. The food at the Windjammer was mediocre at best. The selections and presentation seemed outstanding but once you sat down to actually consume what was on your plate, most of it got pushed to the side and into the garbage. The only restaurant we paid to go to was the Mexican place and it was pretty good, the guacamole was delicious. On the ship you need to use provided iPad kiosks to sign up for shows. When the kiosks weren't down, the process to sign up for a show was tedious, especially when traveling with 13 people. On top of it, shows kept getting cancelled/postponed on what seemed like a regular basis. The one show that was actually enjoyable was the comedy show. We also saw the ice skating show 1887. The skill of the skaters was amazing, but the plot of the story required some sort of acid trip in order to enjoy/follow. Also, forget about trying to indulge in any of the activities such as zip lining, rock climbing, or using the slides. They all seemed to only be open during time slots in which the boat was docked and everyone was on shore. I would love to have something positive to say but the entire experience was frustrating and underwhelming, especially for the amount of money paid to be there. Read Less
Sail Date July 2016
We chose this cruise because of the dates (school holidays) and the excitement of taking our 3 children on the biggest ship in the world. If you like a 'Disney - American' feel you will like this ship - except it doesn't ... Read More
We chose this cruise because of the dates (school holidays) and the excitement of taking our 3 children on the biggest ship in the world. If you like a 'Disney - American' feel you will like this ship - except it doesn't come with the service or friendly staff. There didn't seem to be enough staff and they often appeared to be inconvenienced if asked for assistance. We have taken our teenage children on 2 celebrity cruises in the past and only encountered enthusiastic, friendly and helpful staff who contributed to the overall positive experience. (One morning my daughter and I were trying to find the rest of our family for breakfast in the main dining room - this particular morning breakfast finished at 9 am -I was unaware of this and discovered breakfast was served on the level below but was told by the lady at the dining desk l couldn't go down there and that l would be refused entry. I did go down to find my husband and sons and sat with them while they finished their breakfast. Ten minutes later the woman actually came to find us and gave me a lecture - she was rude and I was embarrassed.) The decor of the ship is lovely and our balcony cabins were spacious, and always serviced perfectly by our fantastic porter. The beds and pillows are very comfortable - always a great night's sleep. There were no toiletries provided (except soap) - which l found to be really poor - especially that this cruise was a lot more expensive than our previous cruises - and even basic accommodation offer shampoo and conditioner.The food was just OK and the speciality restaurants did not offer the special/ exclusive/fine dining experience offered by the restaurants on Celebrity. The entertainment on the ship was excellent - although the queues on the slides and flo riders were too long for my kids to wait. You also have to pay for the aerobics/pilates classes in the gym. So, I would not cruise with Royal Caribbean again. Read Less
Sail Date June 2016
This was a family get together and 3 nights was a good option for us. Embarkation experience was excellent but do advise on line check in beforehand. Lovely cabin, spacious, nice decor. Windjammer buffet cramped. Difficult to move ... Read More
This was a family get together and 3 nights was a good option for us. Embarkation experience was excellent but do advise on line check in beforehand. Lovely cabin, spacious, nice decor. Windjammer buffet cramped. Difficult to move around in so would not recommend. Dinners in Grande dining room normal cruise fare- nothing outstanding and food often not warm enough but Shadiek was wonderful waiter and knew what he was doing. To avoid the crowds we thought we d try breakfast in American Icon a la carte restaurant. Very disappointing- staff inexperienced, wrong orders brought, food cold and generally not very nice. How difficult is juice, bacon and eggs? Breakfast recommendation is for express breakfast in American Icon restaurant. Throughout the ship, staff were obviously under pressure and lots looked miserable. Long queues at all bars and staff no time for pleasantries. The whole experience felt very impersonal and no sense of being welcomed on holiday. Wouldn't like to be on this ship for any longer than we were as felt like a cash cow being milked by RC. Customer services leave a lot to be desired. If you enjoy cruising then this ship is not for you because you will not feel as if you are on a ship. If you love visiting shopping malls then you will love it. Won t be considering RC for future cruises. Read Less
Sail Date May 2016
So we stayed on from the 1st cruise and still it's not the proper 'maiden' voyage. Just under 300 people stayed on and we queued to swap Seapass cards over. We keep our Seapass cards as souvenirs but they never delivered ... Read More
So we stayed on from the 1st cruise and still it's not the proper 'maiden' voyage. Just under 300 people stayed on and we queued to swap Seapass cards over. We keep our Seapass cards as souvenirs but they never delivered our first cruise cards back to us as they did on Ovation last month. There was nowhere to sit outside comfortably as workmen were frantically trying to get it finished. We were forced to attend the lifeboat drill though having done this 4 days ago. As there were not enough seats, it would have made sense to exclude us. Had the same issue as the first cruise, hunt the ship for orange juice and then lemonade on day 2. As I've said before, I don't drink tea or coffee so this was an issue for me. Still no Aqua theatre, but 1 watershute opened. Still constant drilling and sanding by workmen. Just to top off a dire week, at 2.15am on departure morning we were woken by an in-cabin announcement of an emergency on deck 11. This was repeated twice, just in case we were not woken the first time. Didn't get back to sleep and didn't pay £200 a night to be woken up in the middle of the night, Poor training. Just as we nearly got back to sleep, it was time to depart. No issues getting off, I think everywhere went at 6.30am as they couldn't wait to leave the building site. It didn't look like it was anywhere near ready for the 'maiden' voyage later that day. As I said on my review from last week, don't be put off this ship, just give it a couple of months to be finished and snagged. There is so much to do. Ship is for families and the super fit due to it's size. Such a shame this wasn't ready for paying guests. Read Less
Sail Date May 2016
We chose this 'taster' three day cruise to see what the new Harmony of the Seas was like. It was advertised as the largest cruise liner. We had been on Oasis of the Seas and did not expect there would be many differences ... Read More
We chose this 'taster' three day cruise to see what the new Harmony of the Seas was like. It was advertised as the largest cruise liner. We had been on Oasis of the Seas and did not expect there would be many differences (Except for a few inches in length) but we found the twisting tube runs fun, as something new. The ship was really not ready to sail. There were workmen (mostly French) all over the place trying to fix things or get things to work for the first time. Only a few people had magnetic 'Do Not Disturb' and 'Make up My Room' signs and none could be found by our room steward for us or for others nearby. Consequently, he had to knock on the door to see if it was convenient for him to come in, which was irritating. There was no Aqua show as the pool was not ready. So, we went to the ice skating show twice and it was the best I have seen. The screens for the lifeboat drill got stuck when the crew tried to open them. There were too few toilets at each end of the ship and the one (!) by the Windjammer buffet was difficult to find. Rock climbing was not available on day one. On day two, climbers were not allowed to get to the top because there were wires obstructing the upper area. We had no dinner on the third night - we had booked for $80 for the two of us in Chops Grill, as a treat. We went there the day before to explain that one of us is a Coeliac and had to eat gluten free and asked for a menu to be marked for possible choices. Also that we had to eat in 2 hours 15 minutes because we were going to a show in the main theatre. When we arrived at Chops Grill the next day before 6pm we were given menus and water. After 35 minutes I had to go to find someone to ask if we could place our order. Eventually, after another seven minutes a waiter appeared. He knew nothing about my food allergy and said he would ask the chef to make some suggestions. After further delay, we placed our order. After some time I was told that the chef had changed his mind and I could not have the soup that I had been told I could eat. The first two courses were served eventually. We bought wine but had to refill our own glasses. There was then a long further delay and we had been there almost two hours and had not received our main courses which we would have to have eaten in about 15 minutes then leave without desert course, cheeses or coffee. Then the waiter appeared and said I could not have the main course of aged prime rib because it came in a bag to be heated and the chef was not sure what was in it. We walked out to get to the theatre on time and asked for a full refund. The manager did not apologise but said we should have allowed two hours to eat. He seemed not to understand that we were still waiting for our main course after one hour 55 minutes. What kind of 'speciality' restaurant is that, we wondered. After we left the theatre at 9:50pm that evening after an excellent show of 'Grease' we thought we would go to the Windjammer buffet restaurant or one of the others to have something additional to eat. They had all closed early at 9:30pm. Our last night was made sleepless for several hours by pumps operating outside our door coping with leaking pipes. We were told we had to get off the ship at 6:30am if we wanted to carry our own luggage. Being quite fed up by that stage, we had a leisurely breakfast instead and walked off at 9am. The Windjammer buffet food was good with gluten free breads, etc. We had one meal in the main dining room but were annoyed by the table allocation because the room was barely 5% full when we arrived but we were led to a table alongside a service station. After protesting we were allocated a well positioned table. The food was indifferent but the attitude of the staff was reasonable. It is a good thing that we know that cruises on Royal Caribbean can be good, even though there is not usually a proper cinema. Read Less
Sail Date May 2016
We have been wanting to go on Oasis of the Seas and hand to got round to it, so when The Harmony of the Seas released it was sailing from Southampton we couldn't wait to book it. Prior to going we had booked the drinks packages ... Read More
We have been wanting to go on Oasis of the Seas and hand to got round to it, so when The Harmony of the Seas released it was sailing from Southampton we couldn't wait to book it. Prior to going we had booked the drinks packages for our family but was unable to book for our son who was 20 and Royal Caribbean usually make you sign a waver for people under 21, this proved very difficult as the web site wouldn't allow us to so I rang them to be told we would have to organise this when we got onto the ship. When we arrived at Southampton we embarked the ship very quickly and soon realised as we boarded that the ship had not been fully finished. We had taken a group of non cruisers and had raved about how good this cruise was going to be. So you can imagine our disappointment. We went straight to Guest Relations to sort out the waiver to be told that Royal Caribbean has stopped doing waivers over 3 years ago on Europian hols. I explained that that wasn't what R C said on there website and when I phoned. The lady just dist us and went to move onto next person, which I thought was rude. We then went to the Windjammer cafe for Lunch and it wasn't open, when it did open there wasn't many staff to clear tables and help, so tables loaded with plates and not very clean. The Windjammer isn't as big as on other ships and the choice not as good. Food tepid so not an enjoyable experience. The room was deck 12 and was very comfortable and clean , the room assistant very helpful. Toilet was a bit temperamental but worked not like some of the guests rooms. We ate in the American Icon which was very cramped and our waiter was very helpful , food not as good as on other RC ships. One of our group had a bit of elastic string which ties the chicken legs in his food X waiter and head waiter very apologetic, took our room no but nothing else done about it. Food again tepid warm. But of good standard. Drinks waiter was brilliant and drinks flowed throughout the trip. Al a carte breakfast very slow , things forgotten and some things didn't arrive, day 2 breakfast took 1 1/2 and we gave up. There were lots of iPads around the ship allowing you to check out ship activities and entertainment, prior to coming we had tried to book shows but again website would allow us, and on checking on th first night realised we could pre book the shows but unfortunately some had already been filled, the ice show and comedy club, and as our group was 14 of us it took ages to keep adding next guest. When I approached a RC Helper he just said that's how it is a you just have to get on with it, again not very helpful. I suggest anyone doing it try to pre book before cruise or do it as soon as you can to avoid disappointment. There were not enough drink waiters around the ship to fulfill you needs and some of the bar staff and very miserable and not happy and friendly, so long waits for drink and on one occasion no drink. Really not a good advert when you have a drinks package. The ship had lots of areas that were unfinished and paint and glue marks all over the new floors, some floors not even finished especially around the jogging track. On day 3 at sea workmen were working to repair and put up things and areas shut off, the ship was full so again not satisfactory. Boxes of parts and bits of equipment dotted about needing to be put up. Work in progress. Grease was fantastic and worth the hassle of trying to book it. The silent disco was great fun highly recommend that. The Abys slide was cool, only 1 water slide was working , and the aqua theatre show was cancelled. I think once the ship has tweaked it's problems and got everything working it should be a great ship. But for us going on a ship with work in progress was not on and RC should of made people aware of it prior to arriving at the port Read Less
Sail Date May 2016
Took the train to Southampton. Arrived around 1pm - it was very busy but lots of agents and was onboard within 5 minutes. Was annoyed to see the luggage people literally throw our cases onto the trolley! They were then left out in the ... Read More
Took the train to Southampton. Arrived around 1pm - it was very busy but lots of agents and was onboard within 5 minutes. Was annoyed to see the luggage people literally throw our cases onto the trolley! They were then left out in the pouring rain and delivered soaking wet. Not the best start but it got far worse. This cruise was sold to us a maiden voyage and not as a pre-inaugural cruise despite what RC say. Lifeboat drill was a shambles. They were nowhere near enough seats and people who had to stand for well over half an hour. The man speaking got his words muddled then disappeared for 10 minutes or more before reappearing and disappearing again. Staff had no idea how to put lifejackets on. I've been to far more demos than them and almost felt like voluneering. Cabins are lovely when new. Shame the carpet was already stained when it had not had any paying guests before me. Drawers at the bottom of the wardrobe didn't shut. The balcony door handles wont last 5 minutes they are so cheap. My toilet flushed when it wanted to, normally a few minutes later. One of our party's cabins had an issue with the minibar fridge. It had turned into a freezer and everything was frozen solid and cans burst. Why did it take 2 days to swap? Annoying blue light on the outside bathroom light switch along with curtains that let all the light in justified my sleep mask! An essential item on a RC ship along with earplugs to stop the constant drilling and sanding noise we got used to over the next week. We had a connecting cabin but the door was too heavy and not sound proof so not good if you are not travelling with the people next to you. Avoid! Beds were very nice and comfy. Lovely big sofa. Nice size cabin. Was extremely disappointed to learn the aqua theatre was not ready so no shows. We were looking forward to this the most. The watershutes were all closed too. Apparently they leaked and were rough inside, not smooth. Lots of things were closed or not finshed. The Windjammer buffet restaurant is the smallest I have seen on any RC ship which was surprising considering this is the largest cruise ship with 6000 passengers capacity. Tables were crammed in and food choice was poor compared to other RC ships. I couldnt believe there was no orange juice for breakfast the first morning. Ovation of the seas had the same issue last month. Lemonade ran out on day 2 of the second cruise. Should I bring my own next cruise as this is becoming a habit. Interestingly we were told there were only 4400 guests on board out of a potential 6000. As a lot of the decks are out in the open, this made the inside areas very crowded when the weather was bad. Luckily this Ship is heading to the Med and then back to the Caribbean so people should be able to use the open decks and sun beds so hopefully it wont appear too crowded then. Smoking in the very large casino on deck 4 meant we saved lots of money by simply refusing to go in there. However, we got more than enough passive smoke as it wafted all over the deck and into the lifts. We ended up going through deck 5 then down to avoid the casino. Nancy the Diamond concierge never had the courtesy to contact us back with a request for a kettle. RC have taken tea and coffee making out of the cabins again. Room service would bring hot water for tea but it tasted of coffee as the same jugs had been used. Room service didnt answer the phone the first day then didn't deliver what was ordered via the TV. They said there was an issue with the TV ordering. Tried breakfast a few times via room service but rarely got what we ordered. Going to the Windjammer wasn't an option as this was always full with nowhere to sit. No outside talbles either. Worth trying the other restaurants. Diamond lounge was full. Nancy was nowhere to be seen later that evening. Instead, behind her desk were drunk passengers impersonating staff. Park Cafe was a nice little place but only had the same 2 choices of salads and sandwiches all week. Shame we had to wrap up to go outside to get to it. Restaurants were also crammed full of tables. Johnny Rockets was enjoyable and amazing milkshakes. Shame it has a $6.95 cover charge. But it was nice and quiet in there. What happened to the days of everything included? It seems RC want to charge extra for lots now. 18% on top of drinks and spa just made us not visit the spa on principle. So it may appear like my review is a big moan but it isn't - I am just being honest and it should have been finished. We were prepared for inefficiencies having spent 8 days on Ovation when launched but not on this level. You dont expect to pay £1300 to spend a week on a building site. This was also the discounted price after a special onboard Anthem promotion of a 3rd off but still not cheap and certainly not a discounted price for the 'inaugural' cruise. It's such a shame because RC have damaged their reputation for the sake of raking in the money from us to start recouping the constructing costs. Once finished in another month or 2 maybe, it will be truly fantastic so dont be put off booking, just give it a couple of months to finish, snag and train staff. We did actually enjoy what was finished. We didn't complain to guest relations as it was far too busy with those who encountered far worse. The state of the Ship did spoil what should have been a fantastic holiday. After all we paid for a weeks holiday on a cruise ship, not a construction site. We half expected them to deliver blue hard hats, sanders and drills to our cabins so we could help out. 4400 people more would get it finished! On the plus side, the Abyss is amazing, the flow riders awesome. Table tennis, sports court, crazy golf. There really is so much to do on board which is why I am so annoyed that RC had the cheek to send PAYING guests on this Ship when it was not fully constructed. Having been on the pre inaugural cruise and then the maiden voyage on Ovation of the Seas last month, I can confirm that did not have teams of builders crawling all over it like Haromony. OK, it had some teething problems but at least it was fully constructed. We booked this as a back to back cruise and were forced to remain on the building site for the next 3 night cruise. We took the opportunity to take lots of pictures of the ship whilst it was quiet. Unfortunately the builders were everywhere so feature in a lot of pics. We thought we would relax in the solarium in the morning but the workmen had a door off and were sanding that down right in the middle! Thought we would sit by the aqua theate instead as it was warmer outside but the noise of the sanding curtailed that option too. Was pleased RC have finally admitted on 4th June via email that this ship should not have sailed in such a state. However a 50% off what we paid for the 4 night cruise and 25% off the 3 night cruise, will not cover the cost to go on this Ship again and see the Aqua theatre which is what we wanted to see. I am also interested to understand how they think the 2nd cruise was 25% better than the 1st. The only thing that changed was that 1 watershute was working and building activity increased as they frantically tried to get stuff ready for the so-called maiden voyage. Read Less
Sail Date May 2016
Worst week ever You should re name this ship waiting of the seas because that's what you will be doing. First night American grill one and a half hours before a starter arrives took over three and a half hours for our first ... Read More
Worst week ever You should re name this ship waiting of the seas because that's what you will be doing. First night American grill one and a half hours before a starter arrives took over three and a half hours for our first evening meal.new York strip should be call sole of your shoe, Second night Chops grill which you pay for Reservation booked for 8pm Shown to our table at ten to 9pm Sat until 10.30 then walked out with no meal (shocking) Windjammer should be re named Jammer as its so small you will not find a table. Only 2 small bars in the main pool deck they can't cope. You will struggle to find a seat in any public area. If you happen to smoke forget it 4 tables deck 15 or casino 4 tables The service is dreadful. It's all about maximising profit Crammed in then extract as much money from them. Book again not even if it was free now at Southampton and can not wait to get of. I must say last night in the dining room the head waiter Milan went above his title and done everything to make it a pleasant night top marks for him shame there aren't many more staff like him.guest services was a joke lines that went on for ever air con stuck on full in cabin would not have been bad if we was somewhere hot cabin boy said he would get me a blanket maintenece workers all over,Aqua thearte and many other things not in use top deck is rammed with sun beds no tables anymore outside windjammer.no sope in some of the public toilets,large bins in the cubicle of the toilet as there was no sanatary ones in place dining room is so squashed the poor staff cannot get between tables as your chairs are touching the next tables. I would not recommend this ship to anyone in fact it has put me of cruising with rrc again Read Less
Sail Date May 2016
this beautiful ship was in no way ready for passengers ! with 1000 construction workers still on board the mess and noise ruined our holiday , also the fact they smoke anywhere they think they will , let aolone the health and safety of ... Read More
this beautiful ship was in no way ready for passengers ! with 1000 construction workers still on board the mess and noise ruined our holiday , also the fact they smoke anywhere they think they will , let aolone the health and safety of tools and power leads everywhere ! . A lot of what we had been sold of this ship was not open ie the water slides , the diving show , one day even the toilets on deck 16 the nearest bein g on deck 8 ! one good point was the food in the paid for resturants was excellent the free ones not so good , the best breckfast in the windjammer was the last day as if it was their last chance to impress , will we go back ? not sure ! we loved the ovation the maiden cruise was amazing , just feel very let down by rccl this time Read Less
Sail Date May 2016
We were used as guinea pigs!!!! This ship was NOT ready to take on passengers but did anyway. Toilets in staterooms often did not flush - reported - fixed (eventually). Basin water very tepid - reported - fixed (after a while). No ... Read More
We were used as guinea pigs!!!! This ship was NOT ready to take on passengers but did anyway. Toilets in staterooms often did not flush - reported - fixed (eventually). Basin water very tepid - reported - fixed (after a while). No orange juice in buffet for breakfast - when reported was told they had none on the ship!!!! - then it miracously appeared on the third day. Aqua show not ready and won't be for a while yet!!!! Saw a show with two comedians in the "Attic venue" - literally on for a total of thirty five minutes between them (not each) - the venue was far too small for the amount of guests onboard. ALL SHOWS had to be pre-booked - something that has NEVER happened on other cruises we have been on. Food in the buffet was not varied enough (choice I mean) and most of the time was tepid. The only good point on this ship was the food in the restaurants was very good, which we used on the last two days. There was a film channel on the TV but no guide or information as to when and what was on - I contacted the broadcast manager (well tried to on several occasions - he was elusive), but through guest services was told it was on a playlist with an eighteen hour turnaround - she said "the film you want to see should be on TV around 7pm" - so we rushed our dinner in the restaurant - just had the main course - and guess what? - went back to our stateroom and it NEVER appeared. Just another gliche. I asked about the 3D movies that were supposed to be shown - where I asked? I was told it would be in the theatre but guess what - NOT ready for this cruise!!!! My list is endless - along with MOST of the passengers on this cruise that should never have happened - there were people telling me that if they were offered a flight home from Rotterdam - they would take it - they just wanted to get off the ship - myself and my husband agreed. I spent most of the time on the phone talking to guest services about one complaint after another - stressed out - this did not help my high blood pressure at all. Read Less
Sail Date May 2016
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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