132 Royal Caribbean Harmony of the Seas Family Cruise Reviews

We had always wanted to go on a brand new ship, so when these bookings first became available we jumped on the chance. We completed all the steps for online check in to make embarkation faster. When we arrived to the port we still ... Read More
We had always wanted to go on a brand new ship, so when these bookings first became available we jumped on the chance. We completed all the steps for online check in to make embarkation faster. When we arrived to the port we still had to wait in the same lines, retake our pictures (Twice) produce documents and method of payment. We were in a suite so we were able to board rather quickly after this but no quicker than other ships without this feature. Ill cover some good things first: Park Cafe-Roast Beef Sandwiches, fresh made salads, soups, etc. This place is fantastic. Main Dining Room-we had my time dining and was able to secure the same table a wait staff every night. Food was delicious as well. Entertainment-Grease was Fantastic as was our Headliner. Ship-She's beautiful very awe-inspiring Cantilevered whirlpools are outside the solarium and are much larger than other ships. Our 4 year old was able to enjoy this with us. Adventure Ocean- Amazing staff and content. My LO did not want to leave and was begging to go all the time. She brought home several items from the week. Sabor-Best food we had on the ship- although they no longer do tableside guacamole. Now lets get to the not so good things: Crowds- Being a new ship you travel every sailing at capacity. We also had a large amount of foreign folks on board with us. Not usually an issue until it came to common courtesy. If you wanted to get onto an elevator it was a fight, if you wanted to get off it was the same. We actually had people push us onto and off of elevators. When confronted they acted like no wrong was done on their part. We tried to avoid the windjammer as much as possible but sometimes it seemed it was the only convenient place available and trying to find somewhere to sit could take 20 or more minutes. Pool chairs are few and far between. I did not see anyone moving things off chairs. At the T shirt sale people were taking 10 shirts off the rack at a time, going through and getting what they wanted and throwing the left overs in a pile on the floor. At the last Bingo Jackpot one man won all 3 games and never once called a bingo. As soon as someone else claimed bingo he stood up. Was very unusual and almost seemed like it was set up. Showed up early for shows only to find no seats available - with reservations. We had staff telling us how much they disliked the ship-whether they did or not, you shouldn't be expressing this to guests. Our cabin had a large RED stain in the carpet. Juice/Blood/Marker I had no idea. The room steward could only say "Its been cleaned its fine" . Like i said we were traveling with a 4 year old and we had to ask for towel animals. She would put them on her bed and after a day or two he would take them away. We MISSED SAIL AWAY due to the muster drill. So disappointing. We were given WOW bands because of having a suite. You can use these to purchase items and sign into reservations etc. If you are in a pool you must still take it off to get a drink from the bar staff and you CAN NOT use it to get on/off the ship. Disembarkation was OK because we had MOBILE PASSPORT. If you do not utilize this or walk off with your luggage be prepared to take 2 hours to disembark. Our neighbors were constantly smoking on their balcony. We would call to report and nothing was ever done. Most of the time making our balcony unusable. The Junior suite bath tub is very small and only has a small flat portion before curving up the side. It also has a half door and no curtain. You get water EVERYWHERE. Plus the stopper is in the middle of the floor and you step on it constantly causing the water to collect. Bad design. We will stick to smaller ships from now on. Read Less
Sail Date January 2017
We are RCCL Diamond members and normally love their ships. We have been on Oasis and Allure several times each so had much anticipation for the new ship, Harmony. Basically the ships look alike with some improvements, additions and some ... Read More
We are RCCL Diamond members and normally love their ships. We have been on Oasis and Allure several times each so had much anticipation for the new ship, Harmony. Basically the ships look alike with some improvements, additions and some disappointments. We missed the pool in the Solarium for one thing. The nighttime entertainment was very good and were well rehearsed. Especially liked the Ice Show and Grease. Disappointed that the Diamond Club was down in the basement with no view or windows, not to mention overcrowded with the overflow being sent to the Jazz club next door. The first few nights they did not have enough staff to handle the crowds. It did get better. We were disappointed with the TV channels and programming in the room as we normally retired after the evening shows but found kid and children programs in abundance but very little in normal adult movies or shows. Very disappointed in the selection of CNN and HLN as the channels for the coverage of the Inauguration of the President. Found it very anti-Trump and it was not an enjoyable experience. Found very few activities for adults during the day unless you were into gambling or sitting by the pools. Perhaps lecturers on different interesting subjects or adult or family movies in the theatre would fill some of the idle afternoon hours. Our dining room experience was very good. Our wait staff was excellent and strived to provide wonderful service. The food was very good. We had dinner at Chops one night and were underwhelmed. The normally wonderful steaks were barely warm at best. The Windjammer offered good food and service but it was difficult to find seating at times. We were pleased with the new and improved Internet Service and liked that it was by the day not hour. Embarkation and Debarkation went smoothly. We were off the ship and at our car within 1 hour of our departure time. Wish that RCCL would give more thought to adult programming on TV at night after shows. Ports are the same if you have traveled to caribbean before so we were aware of the options available and don't necessarily cruise for the ports. Probably will not cruise on Harmony again. Read Less
Sail Date January 2017
Summary: We booked this cruise last minute to join some family members. I read all the reviews, but honestly could not believe Royal's best and latest ship could really have so many issues. Well, believe the reviews and save your ... Read More
Summary: We booked this cruise last minute to join some family members. I read all the reviews, but honestly could not believe Royal's best and latest ship could really have so many issues. Well, believe the reviews and save your vacation. This was the only ship my family was ready to go before it even ended. In the end, all we can really tell friends and family is that we received a great upgrade at no cost and sailed the largest cruise ship in the world. Background: There was a total of 13 extended family members on this voyage ranging from 10 to 60. I've sailed Carnival, Royal, NCL, Disney, etc. I love new ships! Hotel information: My family stayed at the Marriott Towneplace Weston to get rid of some Marriott points. Ship information: 1/14/2016 sailing, Cabin 9666-Balcony, Deluxe Drink Package purchased, Excursions purchased Activities: Service: Service was a hit and miss. We booked a gty cabin 26 days out and were upgraded to an Oceanview and then a balcony. I'm assuming because we were celebrating out anniversary, but I'm not sure. We were so excited and thankful by the generosity of Royal. However, it was never consistent after that. Bars/Extras: There were two times I ordered a pina colada and received a virgin drink (confirmed by waiter/bartender). No big deal as I had the drink package, but I would have been upset paying $13 for a milkshake. Port & shore excursions: Great weather & ports-Labadee is a great port and very well kept. Drink package access available on Labadee, but Pina Coladas were not available, but there were other options. Lunch was very good, but meat should have been covered to keep flies away. There were many flying all over the meat and the staff could care less. Travel to embarkation port: Charleston, SC to Port Everglades, easy as we usually sail from Miami Cabin: 9666- Oceanview Balcony- Great location, right outside the elevators and Dazzles. Minimal outside noise and lots of space. Great view! Sadly carpet already has nasty stains- Day 1 Our room was clearly not vacuumed when we boarded as there was medication and food? right in the middle of the floor. I called to have it cleaned and she came quickly, but acted as though I inconvenienced her. Our room steward was very efficient, but not the friendliest and had a habit of just walking into the stateroom without knocking (if the DND sign was not present). Dining/Activities/Entertainment: I reserved all shows and dining times prior to boarding. Dinner times worked out perfect with exception of day 1. Food was average at best, but Andrea (unsure where she is from) and Maria of Jamaica were great! The layout of the Windjammer is crazy and simply doesn’t work. Many guests I spoke with during the cruise were upset about the lack of employees for crowd control. No use of lines and guests constantly hovering so close one could hardly put food on a plate. I thought I was just being picky, but others expressed the same feelings. This was just awful and I've sailed NCL Escape during spring break with over a thousand kids. The ice cream machine was set on a slow setting or either broken the entire cruise. It would take almost a full minute for one cone…seriously. Many guests advised the staff, but it was never resolved. Shows on the other hand ended up being a nightmare. Day 1 and 2 of the Fine Line aqua show ended up being cancelled. Big disappointment, but things happen. What irritated me was how the cancellation was handled. Our day 1 aqua show was automatically rescheduled to another day...overlapping another show. No problem, at least the ship rescheduled it as Fine Line and Grease were our only must see shows and any others were a treat. Well, the time Harmony rescheduled us to in the system on day one was not updated in the system when they changed the time again and we arrived 15 mins late and could not through the mass of people to see if we could still be seated. We ended up missing Fine Line and our originally scheduled show. At that point everything show wise just snowballed. We finally saw the show, but I took 3 attempts. Fine Line- Great performance, but RC should have a backup show option since there are so many issues with the aqua theater. A comedy show or movie could easily be held there if there are water pump issues like we experienced. Grease-Great performance and a must see, but the guests were awful. So many ppl recording the show. Literally holding the phone to the side not to interfere with their view, but block others. Never experienced this in any theater at sea or land. Comedy show- I thought it was awesome they did family shows in the theater. Comedy shows are usually my top compliant on most lines because of small venues. Pools/Jacuzzi- lots of options/space. Slides/Flowrider/Rock wall/Etc.- Fun and kept the pool crowd levels down. Casino was overwhelmed with smoke...glad it was tucked away. Passed on the spa as it smelled like smoke during the tour. Children's clubs- My son did not step foot in the camp after reading the activities. He was disappointed it wasn’t as active as previous kids clubs he experienced. Arcade was basic and that’s coming from someone who barely played games as a kid. There were even a few games broken. Disembarkation: Total mess, it reminded me of when I sailed out of Jacksonville. I vowed never to return. Summary: Everyone wants to try the Oasis class, just make sure you don't spend an arm and a leg. Simply not worth it. We wont be cruising RC in the future. Read Less
Sail Date January 2017
This was our second RCCL cruise - first on Allure its inaugural season, and this time on the Harmony. Without question, it is a beautiful ship. The shows were fantastic: the stage shows were energetic and the cast members talented, ... Read More
This was our second RCCL cruise - first on Allure its inaugural season, and this time on the Harmony. Without question, it is a beautiful ship. The shows were fantastic: the stage shows were energetic and the cast members talented, beautiful, and enthusiastic; the aqua theater show was mesmerizing and unique. The food in both the main dining room, windjammers and quick service areas were consistent and delicious. Above average for sure. Our main dining room server, Natasha (Silk, Table 808), was exceptional - she was the only one the entire cruise that treated us as a valued guest, and more than just a faceless number. The captain is also charismatic - much more so than the cruise director. Aside from that, we were very disappointed. Having sailed 10+ cruises on DCL, we miss the "soul" that every ship in that line has. Their crew are family. They treat every person as though they are the first family they have served, no matter how long their contract has been. You don't feel nickel-and-dimed. On RCCL, both cruises we felt as though they took every opportunity to make you feel like you had to pay extra to get the basic service, and even then you were let down. Examples: 1) Towels. This is an easy one. Just let people take the towels they need, without unneeded hassle. Have them readily available on your private island. I can understand requiring your seapass card and having a $30 fee if they aren't returned for days where you are in general ports of call, but while on the ship, or the private island? It creates anxiety where there need not be. 2) Chops Grille. As said above, the food in the main dining rooms is great. So, paying extra for the specialty restaurants, you expect an above-and-beyond experience. We didn't get it. The food was no better (though still delicious), but the service was way worse. Our server took forever to come to our table (despite ours being one of the first of the evening), couldn't understand our drink orders (gin and tonic, caipirinha), didn't come back to fill up our water glasses until nearly the end of our multi-course meal, and spent the longest amount of time with us explaining how important the surveys are and how important a good review means to them. For comparison, on DCL, we eat regularly at Palo and Remy, and always feel like it's a step above an already great main dining room experience, both in service, comfort and food quality. 3) Room Steward. I completely get it - it's a tremendously big ship, and they are very likely not staffed properly. But we felt like we had to be a squeaky wheel to get the very basic level of service. First night, the sofa wasn't converted into a bed for my daughter. I ended up doing it myself. It was never converted back into a sofa during the day until we hunted him down and asked for both morning cleanup and nighttime turndown. We had to hunt him down again and beg for another bar of soap for the shower, as the original one we got on day one for the three of us had been worn down to a tiny bit a few days prior. On Disney, if your toiletries are opened (let alone used up) they supply more. For what you pay for a cruise, and for the stature of ship the Harmony is portrayed as, towels and bars of soap shouldn't be luxury items. 4) Kids Club. They've made improvements, but it is still glorified babysitting versus an opportunity for kids to have their own unique cruise experience. And, it's still not convenient to schedule adult activities because there are large sections of the day the club is not open. And - after 10pm (when nearly all the adult activities are), it's a cost. I would have gone to the spa or ordered drinks in a club in the evening, but having to deal with the schedule of the club made me think twice. Not that it was cumbersome, but again, RCCL is missing the boat by making something that should be easy more complicated for guests - and missing out on money that could be made on the ship in other ways. 5) Port Days / Communication. This was a biggie for me. On Disney, I feel as though the staff is very much looking out for the guests. They make information on what to do and where to be more than clear. When talking about what to do when off the ship, the emphasis is on how the guests can get more out of their experience. On RCCL, I watched the daily shows to get info on how to get off the ship, where to meet, what to do. In every instance, we were told conflicting information. More time was spent on what stores to shop in instead of more helpful information. For example, in St. Maarten, we were told explicitly to take the water taxi to a specific stop to get to the shopping area. Come to find out, it was much easier to walk - unbeknownst to us, the shops were about the same distance as the pier to pick up the taxi (which cost our family of five $70 for round trip tickets), and the area the taxi took us to took all of a minute to sail to. It left me feeling as though RCCL was looking to help the town make a buck at our expense. Again, a faceless number with money to hand over. Not a great feeling. Those are just a few examples. I'd rather pay more for Disney and be treated as an individual than be hearded like cattle onto a (beautifully appointed) giant ship, to be forgotten about unless I raise a stink to get the very basic level of service. That is not in my character, and doesn't contribute to an enjoyable experience. To end on a positive note, embarkation and disembarkation went very smoothly. The elements are there for this to be a very nice ship - they just need the proper amount of staff and provide the basics (or, not build a ship this size if they can't do those two things). Read Less
Sail Date January 2017
We choose this cruise to celebrate my 70th birthday, I had booked 4 cabins. First disappointment our itinerary was changed due to rough seas, we were disappointed but understood. Next upset is they charge for things that were never ... Read More
We choose this cruise to celebrate my 70th birthday, I had booked 4 cabins. First disappointment our itinerary was changed due to rough seas, we were disappointed but understood. Next upset is they charge for things that were never charged on our past cruises with Royal Caribbean. Room service breakfast a charge if you wanted an egg, Johnny Rockets charged for lunch and dinner, couldn't find a decent hamburger on the boat that was" free", hamburgers were precooked and left steaming in a bowl of water. Lobster in dinning room a real let down tasted like it was held a long time. Last night of our cruise an employee phoned the cabin and asked how our cruise was, I let her know of our upsets she offered a small ship board credit, I said okay, but not even five minutes later another employee phoned back and took it away, Wow! Read Less
Sail Date January 2017
From start to finish this cruise disappointed on every level, having sailed with RCI out of Southamptn Venice and Barcelona the porters at the ports couldn't be more helpful but Miami all they are concerned with is their tip and if ... Read More
From start to finish this cruise disappointed on every level, having sailed with RCI out of Southamptn Venice and Barcelona the porters at the ports couldn't be more helpful but Miami all they are concerned with is their tip and if it isn't sufficient then watch out cases, we lost 1 and the people who we were travelling with used a different porter and the lost 2 all replaced by Royal Carribean but we were not the only people effected. The ques at customer service rep endless. Attire on formal night in the main dining room ranged f Shorts an gym tops to tux's and the people dressed less than casually looked down on those who had dressed smartly, what happened to Royal's dining rules? having booked my time dining well in advance of this cruise every night it was a problem to find us a table and on more than one night the waiting staff in the restaurant gave the impression you were an inconvenience and service was slow, one night 4 rounds of bread were offered before the starters arrived! Booked to see the musical Grease but turned up to find anyone had been let in and no seats again we were not the only ones and after complaining again another showing was added to the schedule. We stopped at St Marten and Puerto Rico and enjoyed just getting off the ship.and wandering around, St Narten was all hard sell by the numerous Jewelry shops but Puerto Rico was the real find, especially trying a Piina Colada in the bar it originated from. The final stop was Labedee Royal's own part of Labedee where there are many things to do from snorkelling to zip wire to train roller coaster ride, all very busy and expensive and need to be booked pre cruise. However the sun beds a were free unless you want a cabana and these need to be booked on embarkation. lunch was transported from the ship and I have to say RCI do I'd an excellent job, food was plentiful and hot. Th cabin was spacious and well looked after and Jennifer in the schooner bar was a delight and epitomised the attention to detail and professionalism normally seen by RCI staff. Will probably be stuck in,g to med cruises from now on! Read Less
Sail Date December 2016
We went of the oasis last year and had a great time so decided to try the new Harmony- bigger, better- right? Not so much. We have been on other cruises (Disney, celebrity, royal) and modestly high expectations and were quite ... Read More
We went of the oasis last year and had a great time so decided to try the new Harmony- bigger, better- right? Not so much. We have been on other cruises (Disney, celebrity, royal) and modestly high expectations and were quite disappointed. We did not see more than a handful of staff that appeared to actually like their jobs. Most were just going through the motions- at the buffet and solarium we were NOT ONCE asked if we wanted a drink. It's not that there were not waiters but none took initiative to actually serve. At the flow rider there were a couple of staff that were absolutely amazing while the others were disinterested. We saw the staff have 3 fights over breaks that held up the line on the water slides, abyss, and flow rider. My-time dining was a joke- we did not have reservations and were told it wasn't mandatory until we tried to eat. Had to fight to get a seat daily and the last night we were told they were full!! For the night. Lol. What were we supposed to do eat? Fortunately we befriended someone in the dining room and got seated within 5 minutes. The ship is great with lots to do with beautiful rooms. If you have experienced other Royal ships, I recommend you adjust your expectations. I sum up our trip as this- we were diehard Royal people and now instead of booking of 2 more cruises onboard we are going to see what other options are out there. Our stateroom attendant was new and really didn't know what he was doing. We asked for 2 wine glasses a day to be brought to our room so he brought us a tray with 20. There was nothing to ruin our trip but definitely lacked the wow factor. Read Less
Sail Date December 2016
This is the newest Royal Caribbean Ship with over 6,000 passengers. The facilities for kids were great. There was so much to do. The shows and attractions were so good for most and children will be kept busy. The shows were appropriate ... Read More
This is the newest Royal Caribbean Ship with over 6,000 passengers. The facilities for kids were great. There was so much to do. The shows and attractions were so good for most and children will be kept busy. The shows were appropriate for all ages. The boat is beautiful and well appointed. My disappointment is very picky which I admit. I am use to higher end service and not paying separately for everything. Soda and coffee package was $214 for one person. Internet was over $100 for the slower package. You get a room card for your door but it you want their wrist band instead of hold a card, you pay $4.95. To use the showers in the workout room, you had to join. Very lame. There was also an odor in the workout facility that remained all week. It smelled like cigars. The onboard communications were LESS than adequate. The daily sheet was hard to read and did not stress important items like when to return to the ship on port days. The most aggravating thing was trying to fix problems. Call customer service(the suggested way to resolve solutions) and NO_ONE answers the phone. I tried at 10:30PM to get another pillow, no answers. For the first 4 days there was a constant wait at the customer service desk of 15 to 20 minutes. There were 7 or 8 stations for customer service but normally only 3 or 4 had employees solving problems. So just wait and twiddle your thumbs waiting. Specialty restaurants were booked about 2 months before the cruise. They advertise loads of restaurants but that is including paying for Johnny Rockets and having a few quick bite venues. So it was the little things that I did not like. But I do give them credit that the shows, facilities and things to do for kids was very good. I miss the library and onboard computers. I would only go on this ship if I had my grandchildren with me. Read Less
Sail Date December 2016
We chose this cruise because it's the biggest and most innovative one in the world. We wanted a brand new ship with lots of amenities and advance technology. We truly liked the modern features, arts and decoration of the cruise. We ... Read More
We chose this cruise because it's the biggest and most innovative one in the world. We wanted a brand new ship with lots of amenities and advance technology. We truly liked the modern features, arts and decoration of the cruise. We loved the layout except floor five (the promenade). Too many things were crunched at the same floor: gift shops, restaurants, bars, customer service and bionic bar. The cabins with balcony were quite small, but the ones with oceanview seem larger. The dining room was quite big covering three floors. Most of our breakfasts and lunches were on the Windjammer. The best place to dine and lunch was the Solarium bistro. At the dining room most meals arrived warm or almost cold. The food was good, but not impressive. We enjoyed all the shows onboard and I loved the Fine Line. If you like La Nouva, you will love this show with acrobats, gymnastics and synchronized swimmers. Unless you want to shop upscale items, these shops would not appeal to you. There's only one Logo gift shop and they do not have much items. Do remember all your toiletries. Read Less
Sail Date December 2016
Have previously sailed on Oasis and Allure. Booked a cruise on Harmony while sailing on Allure. Our cruise left Fort Lauderdale on Des. 3. Boarding was quick, got our stateroom 1pm. First impression coming onboard, no smiles from the ... Read More
Have previously sailed on Oasis and Allure. Booked a cruise on Harmony while sailing on Allure. Our cruise left Fort Lauderdale on Des. 3. Boarding was quick, got our stateroom 1pm. First impression coming onboard, no smiles from the crew. Crowded in Winjammer, the same all the cruise. Had my time dining on deck 4. Had to wait in line every night. Sitting in the same section for dinner, food good, service ok. Had breakfast in the restaurant on deck 3 the first morning. Waiting for the waiter for 20 minutes, anorher 15 minutes waiting for the food. Bad experience, service not up to RCCL standard. The crew seemed tired, too few. Officers not visible, diamond club a dissapointment. Not the usual recognition of crown and ancor members. Theatre had sad colors, and colors around the ship a bit cold and unfriendly. Shows were good. Will not try Harmony again. Not as good as her sisterships. Read Less
Sail Date December 2016
For a ship this size, embarkation and disembarkation were magically smooth. There was a little bit of a queue to be expected, I uploaded my sea pass photo in advance, not sure that made any difference but why not get it done online if you ... Read More
For a ship this size, embarkation and disembarkation were magically smooth. There was a little bit of a queue to be expected, I uploaded my sea pass photo in advance, not sure that made any difference but why not get it done online if you can? That also goes for making reservations for dining and entertainment ahead of boarding. Can't stress that enough. You can always make changes onboard like wait list your seating for dinner or shows for a different time or place, but at least start with something. It seemed our reservations were changed or eliminated a couple times - once when the ship automatically rescheduled a cancelled show at the aqua theatre. Using the Royal IQ app (onboard) it appeared our dinner reservations were cancelled as a result of the show time change, but when I called the restaurant to inquire they still had our reservations on hold. You can't always trust the app. But as an example of the Oasis Class compared to smaller ships, making reservations is something you'll need to do if you want to experience as much as you can with as little waiting as possible. I saw many lines of people waiting for shows and dinner. In every case those lines were for walk-ups without reservations. I don't recall waiting in any lines for shows or dinner. I'm not sure I love pre-planning so much and making so many reservations for things but it was great to have so many things to do, so...? Regarding shows and dinner...the shows were the best I've seen on any ship, ever. The venues helped make that happen as much as the talent. Obviously you wouldn't have a water show without a ship that has that type of theatre. The 1886 ice show and tech-visual effects, and similarly the Fine Line was amazing. WOW+ I was surprised how much I enjoyed Columbus The Musical. Really creative and well done with set pieces that moved along with a projection screen for really cool effects. And so thankful to have had reservations in most cases, arriving before they opened the floodgates to a long standby line of guests waiting to attend. We ate at the MDR once for lunch and twice for dinner. We had My Time Dining so never the same wait staff. We just happened to eat on all three levels, Silk, The Grande, and The American Icon. The only difference is the decor. My Time Dining does take a little away from the experience, trading convenience and flexibility for more personalized service and familiarity. The servers were extremely busy but brought everything we asked for. However I missed that friendly, genuine smile and ultra-attentive service. Remembering other ships when I'd ask about which item to get and they'd surprise me with both? Don't have room for dessert - you got one anyway. That didn't happen here. A second lobster tail? Maybe if you asked. Speaking with a couple returning to their rooms after dinner who identified as Diamond+, they said this was the first time the server wouldn't bring them surf & turf, i.e.: beef with the lobster tail, their server explaining that they could have the beef the following night. And maybe this is getting too nitty but it reminds me of when I asked about a veggie burger patty at the Windjammer once at lunch. They said I could get one downstairs at Mini Bites. So I did, and I waited in line down there and asked if they would make one. And they did, and I brought the patty on a plate back up to the Windjammer to make a burger to eat with the rest of my family, but I just believe that on a smaller ship the kitchen might have offered to get one for me. All in all, I got a veggie patty and it was awesome. I didn't really mind going downstairs. Did they WOW me? I guess only in the sense that they had veggie burger patties off menu that I was able to get. I really appreciated that accommodation. The bartenders were BUSY. No doubt the drink package is a bar staff grinder. Most of the people ordering drinks seemed to have the package and the bar staff could barely keep up - but they did and bravo to them. But honestly I bet the premium bev package is a bartender's nightmare. It provides little opportunity to WOW your customers, virtually no opportunity for additional gratuity, and no economic pressure to control customer volume. I had the package and loved not thinking about what I was spending. But I see that my pleasure comes at a price, not just to the bartenders but to me as a customer lacking that personal interaction with someone that I might like to know more about from a country far away. Frankly in this environment I was just as satisfied ordering drinks from the Bionic Bar. But the robots don't ask you how the drink tastes, or if you want to try something new, or how your day is going...and the human bartenders really don't have time for that either. I tried to be the most patient and considerate customer at the bars - waiting to be recognized in turn, and giving my decisive drink order without the need for consultation or delay. I received great service if you're judging that on the simple question of if you received your drink without a terribly long wait, prepared as requested. But pretty much no one had time for chit chat and that was a difference I recognized on the Oasis class. Choices! There were a lot of places to eat and enjoy the entertainment and most all of it was good stuff. The Solarium Bistro and Park Cafe were wonderful complementary options. Mini Bites was fun too. Escape the Rubicon, Jazz on 4, The Attic, The Bionic Bar - smaller ships don't have the room for so many individual venues. Instead the smaller ships have more generic, flexible spaces that are used for multiple purposes throughout the cruise. That's not as exciting as walking into a new venue each day of the trip and still having venues at the end of the cruise that you didn't have time to visit. If there was one thing different, I missed having a midnight buffet on the pool deck. The daytime pool contest like belly flop were held at the aqua theatre so it was less obvious and I missed it, but I saw it later on the TV. Some other ships would roll out a grill by the pool for lunch where on this one there was a grill going most of the day at Mini Bites. So the need for impromptu buffets and interruptions to a pool day for contests is no longer needed to meet the requirements of food and entertainment expectations. On Oasis class it's all built in. But that can also seem a little less WOW because it's always there. The surprises are minimized. Or depending on how you look at it, a little more WOW because it's always there and you know what to expect. Ports and shore excursions? I didn't get off the ship in Nassau, the time in port was too short. But it did seem like a bit lighter morning by the pool so for that I was thankful. We did RCI's Discover Scuba Diving in St. Thomas and LOVED it. It was my first time scuba diving and while very nervous about it all, I am so glad to have experienced it. I almost can't believe it happened. THAT is an excursion that I would recommend and an experience that you can't have every day. WOW+. We took Bernard's Tours in St. Maartin on a private van. Our driver probably took us to the same places that the group tours go but it was worth the extra money to have a break from all the other passengers for a day. And Bernard's was great but you couldn't book with them for a private tour through the RCI website. I prefer to book through RCI for the peace of mind that I won't be left behind if the tour runs late. That was definitely on my mind on this tour with us stuck in heavy traffic on our way back to the ship. But of course Bernards probably knew exactly what to expect and everything was perfect. Cabin? We had a D3 larger balcony, loved the extra space outside. Of course the ship is new so everything was in great condition and in good working order. Nice size space, calming interior design, more than enough hangers and drawer space for 2. Comfortable bed, great linens. Cabin attendant always had a smile, kept the bed made, fresh towels and bathroom clean. At the beginning of the cruise we asked for extra pillows, robes, and an extra comforter. No need for ice. She was on it and that was about the last we interacted other than smiles in the hall. There was a sewage poop smell occasionally, that signature smell that mysteriously comes and goes from time to time in a ship cabin or on a particular deck. I never quite know why that happens. Oh, I should mention that the room service menu now has a fee for many items. This was kind of disappointing. Not that I care about a few dollars, but that RCI does. The change in the room service menu felt a little like the absence of chocolates on your pillow at night. It's not about the cost, or the food, it's about the offering of service and what is included as complimentary in your stateroom. It seems petty but I bet the lack of chocolates on the pillow reduced tips for room attendants. And I bet the fee for room service will reduce tips for wait staff. Loved the water slides, Flowrider, the Abyss slide was okay but not nearly as fun as the water slides. Too many cocktails to endure the carousel on the Boardwalk but it looked neat for the kids. And in that area we ate at Sabor for dinner - it was good enough but shouldn't have had chips and cheese dip at Mini Bites so soon before - ugh, one of many poor choices in the face of gluttony and over-indulgence. We ate at Johnny Rockets for breakfast (no charge) and was a nice change for a made-to-order omelette, very attentive staff there I should particularly mention. Other than the Park Cafe, we didn't spend much time in Central Park. Other than Sorrento's we didn't spend much time on the Promenade. We did spend a fair amount of time in the adults-only Solarium which was a priceless retreat away from the noise. (Although I endured the noise for a $2 per minute massage on a table set up between the kids area and the beach pool. $80 was a small price to pay comparably and a really smart thing for them to do when they are not busy indoors at The Spa.) We saved our last dinner for Wonderland on the final night and I'd strongly recommend that. First, you've got to try Wonderland - it's the most interesting restaurant on the ship. But next, wait until the end because by then you'll have had so much of everything that saving one thing special, one meal that is not overwhelmingly heavy or large for the last night, it was just a really nice way to close out the trip. So thinking back do I need all the extra Oasis Class options to enjoy 7 days on the sea? I don't think I do. But I really enjoyed the variety of food venues and the amazing entertainment. The ship is incredible like nothing I've seen. I had the time of my life and will definitely take another RCI cruise. But my sights are next for the Quantum Class or (I keep saying it) am I ready for a switch to Celebrity? I've been WOW'd with options and technology on Oasis class, but may need to step to the side a bit if I want to experience the WOW of meaningful interactions with crew, maybe a surprise taco night on the top deck, and a bit more personal attention in the future. You just can't have it all, all at the same time. PS: Not specific to any class of ship but I don't like the concept of prepaid gratuities. Charge me a service fee for staff but don't expect me to consider it gratuity. Gratuities are gestures of appreciation that are personal, customary but traditionally optional - if you take the personal part of a cruise experience away, eliminate the tip vouchers, and leave me an envelope for extra gratuities for someone that WOW'd me? Don't bother with the envelope. I think people know how to show appreciation for above average service. Please don't take staff's opportunity to provide above average service away from them, while also impacting the guest's ability to express gratitude for average (and above average) service. I think this area needs some work that empowers the guests in favor of the staff, who we are all so grateful for. Read Less
Sail Date November 2016
As a frequent Royal Caribbean cruiser, Crown & Anchor member Emerald status, we were highly disappointed (along with many other travelers that voiced complaints) with many different things on Harmony of the Seas, from original booking ... Read More
As a frequent Royal Caribbean cruiser, Crown & Anchor member Emerald status, we were highly disappointed (along with many other travelers that voiced complaints) with many different things on Harmony of the Seas, from original booking of the cruise until departure. We traveled as a Family with 2 other Families. We drove from Virginia and flew the children aged 18 & 25 (from college). The children were also disappointed compared to the over 15 other Royal Caribbean cruises we have been on over the years. Embarkation and Disembarkation went smoothly. Luggage arrived before dinner & we carried luggage off the ship to get off earlier. Ship is huge and beautiful. Shows sold out before cruise even started, so book on-line as soon as possible. Cabin was beautiful-4 person balcony room-small as usual. Bring extra hangers and a clock, there were only 5 hangers in the room for 4 people. Just sink soap bar and a liquid pump of soap in the shower. Dining was not the quality normal for Royal Caribbean (specific details below). Entertainment was good, Grease show and Journey concert. Aqua show full of technical issues (details below). Many activities cost now (see below for details). Nothing memorable about the Cruise Director, only saw him at Parade and explaining Aqua show difficulties. Labadee and Cozumel were excellent. Falmouth was great until leaving the gated shop area. Local Police were everywhere and I felt scarred the entire time with constant hassling to buy items and the narrow alleys. Recommend no book bags, purses or jewelry when visiting Falmouth area. Very poor area, people and dogs sleeping in the streets and smoking weed. 1. Originally booked almost a year prior to the cruise, we expected to get the best deal. Normally we book through travel agents, but the last 3 cruises were booked directly with Royal Caribbean (thinking we would get the best deals going directly through the cruise line along with booking early for best rooms and prices). However, after final payment was made 90 days prior-I saw deals on Royal Caribbean’s website that were “drastically” lower, almost ½ less, than what we paid for an inside cabin for 4. I called and after staying on the phone for almost 2-hours, we were moved to a balcony room after paying $300 more, and losing all the cabin cash credit incentives ($250). I thought we would be given a free upgrade and/or discount based off the new decreased room prices offered. But had to pay the penalty since it was 90 days prior to cruise and final payment was already made. I was told that a travel agent could have given us a better deal and the cruise line did not want to give us a better deal than the travel agents. I was also told everything would transfer over to the new room, shows, etc. Bottom line-we could have had 2 separate rooms with balconies, or even a suite for less than the price we paid for the one inside room. Learned lesson, the best deals are obtained by those that can wait until 90 days or less to book a cruise, regardless of Crown & Anchor status and/or use a travel agent versus booking directly with cruise line. 2. In the process of switching to the 4-person balcony room, we lost all of the room cash credit on the ship incentives ($250) that were on original booking and one family member was left off all of the originally booked shows on the cruise. When I called to get him added back on I was told all of the shows were sold out and he would have to go 15 minutes before each show and wait in the stand-by line to see if he could get into the show. We were traveling with 2 other families and all were booked on the original shows. I asked to speak to a supervisor, was told the same thing and told to submit a written concern to the cruise line. I did this and 1 day prior to cruise got a call stating they were able to get the one family member at the same shows. Yeahhh! 3. Drink packages concerns. Every day on the cruise I had to call or visit Guest relations to get drink charges (that should have been included with Premium drink package $529) removed from my bill. The worst location was from the Bionic Bar, and Island drinks (Labadee). Also bar tenders seemed to frown upon those with drink packages and intentionally avoided them, unless additional tips were given along with the automatic 18% gratuity added to every bill. I also watched bar tenders ignore people who were waiting, and serve others with burgundy colored SeaPasses first? I assumed they were Suite guests? Also all drinks were very weak, and/or watered down. If ever ordering fresh squeezed orange juice you will be finished with meal before it arrives. Servers seemed irritated when asking for fresh squeezed juice. This was the case every time. 4. The cruise line advertises all inclusive, but each year most of the food options (restaurants, Starbucks, Johnny Rockets) and activities involve a cost. On the daily agenda—every hour, most events had a $ dollar sign in front indicating payment was required. There were only a few activities every hour that were included, and/or free. Most Vitality spa free events were geared towards buying a product, and if you did not purchase a product you were snubbed. One female employee laughed and said she hoped we did not expect to win the free raffle. I honestly think she never turned our tickets into the raffle, only probably for customers that purchased a spa item or service. 5. Examples: Items that used to be free, below charges: -Sauna in gym is $37 per day per person -Cotton candy $2 plus automatic 18% gratuity=$2.38 (for kids—should be free) -Popcorn $2.50 plus add on automatic 18% gratuity -Haircut only (female) no style, no blow dry, no curling- $75 (plus automatic 18% gratuity added on) -7-day Premium drink package with $ service fee (almost $80) and 18% gratuity costs totally $529 per person (listed as much lower) -Non-Alcohol or alcohol drinks on ship- most cost $14 each with gratuity, etc already included -Johnny Rockets -$6.00 plus automatic 18% gratuity (they say all you can eat, but will add on an additional $6 for anything other than fries and onion rings) -Johnny Rockets shake only-$4.50 plus automatic 18% gratuity -Room Service-pay after 11pm & only vegi and chicken wraps are free, burgers, hotdogs etc cost money ordered at any time. -Photos on thumbdrive-$300, or $20 each photo (if more than 10 photos ordered, cannot get both prints and thumbdrive, only one or the other); if ordering photobook they do not have any example books to show you, and you will get it in the mail 6-8 weeks after ordering. -Starbucks-Everything costs, nothing included free 6. Crown and Anchor coupons/discounts: No more free drinks or Royal Caribbean cruise line updates with the Captain for Emerald members. All events listed on cruise were for Diamond Plus members and above. Some only got free drinks (only specific alcohol, not all) from 5-7 pm. During dinner time, so most do not even get to use the full benefits. Coupons that used to be in a book so members could see the discounts, or just keep certain coupons were now preloaded on Seapass, so nobody ever knew what was on there. You had to carry a sheet of paper with the list of discounted items, not many, to remember what was offered. And the staff always acted confused, or it was an inconvenience to give any discounts. The only thing we used was buy one shake for $4.50 plus automatic 18% gratuity and get one free. 7. The Dining room staff was the worst, and we figured it was because tips were pre-paid and they did not have to work to earn tips anymore. Or they wanted us to "pay" to eat in one of the 5 other restaurants on the ship. Wrong food orders were passed out, some orders for appetizers never arrived at all. Medium-well meat was bleeding, ice-cream melted, and water glasses empty never refilled. No communication with servers as in the past (i.e. how was your day, what are you doing on Island tomorrow, etc). Only after we complained to Guest Relations, because we waited over 30 minutes for ordered desserts, and never did receive them, did service improve, then it was over exaggerated, filling glasses every minute only after a sip was taken. We finally got to meet the head waiter, etc, because they hovered over the table the next day after complaint. We also were made to feel guilty because we complained. 8. Tips-Be prepared to start tipping for suitcases to be put on ship at arrival (or maybe your suitcase won’t make it). If you don’t tip after the automatic 18% gratuity, even with prepaid drink packages, be prepared to get slow service, or be ignored completely if at a table, or with others in bar area. Tip for free lounge chairs on Labadee. 9. Shows-The Aqua show stopped 4 times, over 5-10 minutes each time, for technical difficulties. After 3rd stop people left. We went to show on another night and same technical difficulties were in full effect and people once again were leaving. 10. No more Omelets in Wind Jammer, have to go to Johnny Rockets or somewhere else where other breakfast options are not available. 11. Room Service- Only get choice of 3 soups, a few desserts, and vegi or chicken wrap free. Burgers, hot dogs, any pizza type other than a child’s cheese pizza now costs money along with the fee if room service is used after 11pm. Also any room service order will take over an hour to arrive. Very disappointed at the new free menu selection for room service. 12. Don’t expect to be able to get cash from Guest Relations on SeaPass card anymore, you must be able to use the ATM or no cash. Also told we could connect to Royal Wifi free to download photos, but Guest Relations said we would have to pay Internet fee—$24 a day, confusing.. 13. Parade was good, room Stewart was good, other shows were good, ship was beautiful. Recommend smaller ship for better service. Will not go on this cruise ship again. Oasis was much better, not sure what happened here, but from reading other reviews....many are the same. Read Less
Sail Date November 2016
We were traveling as a group of 10 - 5 adults and 5 kids (ages 6-9) spread across 3 cabins. This was my first Royal sailing as well after spending the last several sailings on Disney (Fantasy & Magic). We decided to try something ... Read More
We were traveling as a group of 10 - 5 adults and 5 kids (ages 6-9) spread across 3 cabins. This was my first Royal sailing as well after spending the last several sailings on Disney (Fantasy & Magic). We decided to try something different (and something that cost less). This was a Thanksgiving cruise and it was completely full. If you didn't have reservations for everything prior to boarding this ship you weren't going to do much. I need to specifically point our dining room waiters - who saved this cruise from being a disappointment. Their caring attitude, graciousness, and warmth truly counterbalanced all the issues that I encountered. The ship itself was beautiful, there were tons of activities for all to enjoy and the food in the MDR (we were in Silk on Deck 5) was very good. Where the ship failed was in everything else. I had two cabins under my reservation and our friends had one cabin under theirs. I had tried to book reservations for all ten of us under MTD when it opened but was ever able to get it to work. I called Royal and was told to just visit the restaurant when we boarded to get reservations. We all boarded by 12PM and I headed straight to get our dining reservations - 4 lines of people at least 20 deep trying to get issues with their reservations fixed. Installed the Royal IQ app while standing in line and the only reservations available for the first night were for 9:00PM - forget trying to get reservations for the rest of the week - there were none available. Finally get to the front and am told sorry the only reservations available all week are at 9PM. They suggest I try the main dining room and try to get traditional dining. Head down there and they are completely booked for both early and late seating. Checked the Royal IQ app again and by some miracle a 5:30PM slot for the first evening was available which I booked. We dined in Silk the first night and the waiter asked if we were coming back the next day at the same time - we said we would like to but didn't have reservations. He then went to the Maitre'D and managed to get us reservations every night at 5:30PM for the rest of the cruise. 6th day of the cruise we decided to try ice skating. Daily program the night before said to show up at 9:30AM at the ice skating rink to make reservations for the rest of the sessions being held that day. I showed up at 8:45AM, stood in line for 45 minutes only to reach the front and be told that the daily program was incorrect and they were not taking reservations for the rest of the day. I'm then told that I need to come back 30 minutes prior to the session I want later in the day to wait in line and get tickets. I come back at 2:45PM for the last session being held at 3:30 only to be told that they started giving out afternoon reservation slots at 12PM for the rest of sessions being held in the afternoon and there are no more slots left and nothing can be done, but I could try again the next day. Most of the crew (with the exception of our dining room staff) seemed like they would rather be somewhere else. At the rock climbing wall while my daughter was getting ready I overhead one of the rock climbing staff say to another staff that she should hurry and get her break in before the rest of the cattle show up - and that's exactly what it felt like. I had no expectations coming on this cruise and the only reason I booked was to see the ship - so in that regard the vacation was a success. But it was also sad in that I was really hoping that Royal Caribbean could be a replacement for my family vacationing on Disney Cruises. My wife and I would always ask each other why do Disney Cruises cost so much more money than other cruise lines and I now see where the extra money is spent. Read Less
Sail Date November 2016
First let me say that I am a Diamond Plus member and have been on more than 25 cruises, 21 with RCCL. To say I am loyal to royal would be a under statement. Harmony is a very nice ship, lots to do, great for families! It is always a ... Read More
First let me say that I am a Diamond Plus member and have been on more than 25 cruises, 21 with RCCL. To say I am loyal to royal would be a under statement. Harmony is a very nice ship, lots to do, great for families! It is always a pleasure to sail with captain Johnny. Our stateroom attendant Dennis Garcia was fantastic, he aimed to please and though we made only a few request of him he executed them with a smile and gracefulness. The staff in Wonderland as well as the meal was the best we had on the entire ship! The atmosphere was perfect, I just wished it could have been a little bit brighter, but that was not a deal breaker. From Pedro our server, Marianna the hostess and my dear friend Inshan it was a truly lovely experience! The beef...melts in your mouth, that is all I will say about the food, it is a must try. This is where my great time ends sadly. The staff overall seem to be overworked, friendly but not happy. The service in the dining room was so bad we went only three nights. Service was slow, long waits for water refills, bread and clearing of dishes! Maitre D ignored my DH and I until I made it an issue, it was like no one cared. You are almost forced to go to speciality dining, not saying all the service is great there but it worked for us and a lot of other people we spoke to. As a Diamond Plus member I feel as if a lot has been taken away from us and given to suite guests, cut backs are evident all over the ship. The escargot was cut up into tiny pieces..unreal! So you basically had a lot of butter and garlic. There was a horrible sewage smell on our deck (6) don't know where it was coming from, the ship is already showing age, dirty chairs, the glass on our balcony had so much salt is hard to believe it was ever cleaned! My hubs tried to clean out a spot so we could look out but without products it was barely passable. I saw throw up on the floor in the Solarium and they had chairs around it ...no one tried to clean it up they just kept calling for someone after taking care if my reservation for Chefs table which took about twenty minutes it still was not cleaned up! We love Chefs table, it was normally held in the concierge lounge, really nice they moved it to the bistro....I cancelled...I'm not just paying a premium for great food but also atmosphere...a curtain around the table , plastic chairs was just not the same. I got burned on the Abyss but I don't blame anyone for that, my mat flipped and my left arm caught it. I had high hopes and expectations for Harmony...sadly I was disappointed with her. I hope RCCL fixes this stuff, service issues, cutbacks they are so obvious, we are used to better. We still have an Alaska cruise in May booked and Anthem in October...I'm hopeful but I am looking into other cruise lines at this point sad to say. Read Less
Sail Date November 2016
We have been looking at Oasis class for our family Thanksgiving vacation for a couple of years, and decided to book the Harmony. New ship, water slides for the kids, flowrider, zipline, ice skating etc. The disappointment was that these ... Read More
We have been looking at Oasis class for our family Thanksgiving vacation for a couple of years, and decided to book the Harmony. New ship, water slides for the kids, flowrider, zipline, ice skating etc. The disappointment was that these advertised activities were available for limited times. With 4000+ people on board, that only increases the lines. Ice skating was only available for 4 half hour sessions one morning, 3 sessions that afternoon, and 4 or 5 sessions the last night of the cruise. The food was good, but average. Staff was friendly and attentive, but if you didn't have reservations, you seemed to have to wait. Even though tables were empty. This lead us to believe they were short staffed. Believe them when they say allow 2 hours for the dining room. Some nights the pace was really slow. I liked that they had wash sinks as you enter the main buffet area, instead of just chemical hand sanitizer. And most people did stop and wash at the sinks. These were only at the main "Windjammer" buffet, not at the other buffets or dining locations. Hated the elevators. I understand 4000+ people, but when you have pushed the up or down button, and 3 half full elevators speed by heading your direction, it's just really annoying to still be standing there waiting. Sometimes what seemed like 5 minutes. Enjoyed the room. Attendant was friendly and helpful. He just wasn't into making those towel animals we all like to find. My husband did take a picture of the 5 animals my brother got in his room. Finally thanks to guest services. They always seemed patient with the problems, and this ship had a lot of unhappy people. I was there 3 or 4 times straightening out account mistakes on 2 rooms. And stood in line once to complain about a rude employee at the ice skating sign up. Never did hear back from guest services about that, but they were dealing with a lot more complaints than mine. (Glad we didn't wait in the room for that call back.) We were just overall disappointed. There were good things, but the annoyance levels seemed higher than we have experienced on our 10+ cruises. Maybe it's the big ship, or that things were not quite running smoothly. Don't expect to go again. Not sure about Royal at all for a future cruise. Read Less
Sail Date November 2016
This was our annual cruise vacation, and we wanted to make it overly special by traveling on the Harmony of the Seas - currently, the world's largest cruise ship. I traveled with my wife and two kids (12 & 11). The ship is ... Read More
This was our annual cruise vacation, and we wanted to make it overly special by traveling on the Harmony of the Seas - currently, the world's largest cruise ship. I traveled with my wife and two kids (12 & 11). The ship is massive, and was by far the king of cruise ships. The newness of all the materials, structures, artwork, and design was amazing. It is not that different from the Allure or Oasis, so don't expect to be blown away, but RC did give a nice facelift to the the whole ship design. The Windjammer Fantastic new design and updates. You now have to wash your hands before you enter the eating area. But, it is laid out to wear of full time attendants are not present at the exit door, you can easily enter the area that way, and defeats the purpose. Typical WJ food fare. The seating layout is somewhat ridiculous though, as they have 6 person tables all lined up against the viewing windows - and two people are routinely seen in these seats. Also, I saw countless 5 person tables....yes, 5 person tables. That's dumb, since the majority arrive in quantities of two. This cuts down the available seating significantly. The pools & waterslides They look great, and I wanted to really enjoy them. Unless you have a speedo on (which I didn't), the waterslides are a bit of a challenge. They do not have enough water running down them to make it all the way through without getting stuck. At least that was my experience. They have a new tidepool, which graduates to the lounge chairs. Bad part is that both these additions create water issues EVERYWHERE. Walking on Deck 15 is like a slosh pool of water, and creates a hazard for older people walking through. It took 4 people all day long to clean up water. They will have to fix this...One of my biggest gripes. They have 4 active pools, which make it great to split up the kids and adults, and we never had a constraint finding a lounge chair. Dreamworks & Shows We went to a few shows, but not all of them. ISkate, 1887, Fine Line, Grease & Columbus. Great talent, and great performances by all the actors and singers. Columbus made no sense, apparently that is the style of the current director, and most shows have no story line. Seems like the emphasis on Dreamworks is starting to go away....Not sure how I feel about this. Rooms Rooms were awesome and as described. The virtual balcony was nice, but not necessary. Overkill...Probably extra monitors left over. Attendants were phenomenal once again, but I'm noticing the overall friendliness is diminishing over the last three cruises - It used to have a more personal feel, but that is going away. Also, got many wifts of sewage in the halls from time to time. Dining We elected to do my time dining...and will never do it again. We enjoyed the seating schedule in the past, but tried this with two active kids. We always had to fight to get a seat, and reservations were always into the late time hours. They have also changed the menu considerably, so if you are planning on having your favorite meal again, it probably won't happen. They've moved some popular dishes to the specialty restaurants. We tried Jamie's Italian & Johnny Rockets, both which were really good. Photos Seemingly newbies for the portrait photos, so reserve any picture package purchases until the end. Adventure Ocean/Teen Living Room Adventure staff was always friendly, and many kuddos for all their hard work with the kids. The whole area has a profuse smell...Not all dirty diaper, but just smells bad. Not sure what it is. Embarkation, Departure. The fastest departure of all the cruises I have ever been on. We did the self-check out, and it was fast. Embarkation was typical. Read Less
Sail Date November 2016
I went on Harmony in November 2016. It was the first sailing to Eastern Caribbean. The Good: this is one huge marvel of a ship, it is beautiful, clean and brand spanking new. How can anyone gripe about this ship. ohhh Maybe I can. ... Read More
I went on Harmony in November 2016. It was the first sailing to Eastern Caribbean. The Good: this is one huge marvel of a ship, it is beautiful, clean and brand spanking new. How can anyone gripe about this ship. ohhh Maybe I can. The Bad: First day at the buffet is is PACKED!!!! the price of drinks are stupid!!! I do not mind paying, but, come on... this is a joke. You not only pay for the drink, and tip, now they put a handling charge on drinks... Next, Book for the shows before you go...Wait ! The show times keep changing,wtf? the RCCL app is as useless as ,we you know. I only seen the cruise director once... This cruise is like going to the mall. You have so much to do. but, dont expect to find any refined touches a in any part of the service. Food was good, not great. Room was as good as you will ever see anywhere. Loved ports we went to. Like I stated the ship is awesome, But totally missing any personal touches, or personality. I hate feeling nickel and dime, I will gladly pay upfront for a quality cruise, this was also repeated many times by tons of Diamond members that cruised on this trip...Hot topic on the ship. Oh about forgot the shows.... Wow! they nailed it here...Great job!!!!! Do not miss them!!!!! Read Less
Sail Date November 2016
We chose this cruise because we liked Oasis of the Seas, and this was the newer, improved version of it. We went on a 3 day Bahamas cruise. The ship is stunning; everything in it is beautiful, magnificent. Wherever you look there are ... Read More
We chose this cruise because we liked Oasis of the Seas, and this was the newer, improved version of it. We went on a 3 day Bahamas cruise. The ship is stunning; everything in it is beautiful, magnificent. Wherever you look there are details in the decoration that make it special. The food at the included restaurants (dining room, Windjammer) was delicious, abundant and varied. My favorite was the shrimp station at the Windjammer. We didn't experience the speciality restaurants because we prioritized going to the shows, so we weren't able to fit in reservations. Besides they were booked long before sailing. The shows were spectacular. The "not to be missed" shows are Grease and The Fine Line, but all of them are worth going to. You have to make reservations at least a month in advance because they fill up. The servers in general were very friendly and helpful throughout the ship. No complaints regarding service by employees. The rooms were spacious and serene, we had 2 connecting category D8 "superior oceanview stateroom with balcony" cabins, numbers 6574 and 6576. They were perfect, close to the elevators. Room service took a little more than an hour each time we ordered it. But breakfast was on time when we scheduled it in advance. We took two shore excursions, and they were both fine. The excursion that ends at the airport was very convenient. It allowed us to be on the first group to exit the ship. Embarkation was really bad. We stood amongst a mob of people pushing to get through security and afterwards we stood in line for check in, and in another line to be admitted to the ship, for a total of 1.5 hours. We had done the pre check in at home and had even uploaded our pictures, but it still took forever. There was some kind of trouble with the "system". When we finally got in the ship, we wanted to get something to eat, but the restaurants were closing because "in half an hour there will be a drill". We hadn't had lunch (our embarkation was supposed to be at 2 pm) and we thought we would eat when we got to the ship. But we had to go hungry for a couple of hours more. The drill went pretty smoothly but there weren't enough seats for everyone so we had to sit on the floor. After it was over, we went straight to the Windjammer and stood in line for about 20 minutes, only to find out that they opened the OTHER entrance to the Windjammer where we weren't standing, so we had to switch lines and by this time the line was really long. When it opened the line moved very slowly because now they are making passengers wash their hands on their way into the Windjammer every time and there are only a few washbasins. It takes forever if it's a busy time like breakfast, lunch or dinner. The captain made an announcement later that because of the delays during embarkation, we would all get free internet. Nice touch. When getting off the ship for an 8 am excursion, we stood at a gangway that was going to open but was not open yet; the employees were there but weren't letting people through. We waited for about 10 minutes, and then realized that other gangways were open and they hadn't told us, they just let us stand there waiting. Another time my daughter stood in line for rock climbing that was supposed to open at a certain time, and after waiting for 15 minutes, they opened the wall on the other side but not the one where she stood in line.... No signs, no apologies, and when she realized she had to switch to the other one and be last in line she decided not to do it. So in general besides the slow embarkation (and disembarkation), there was a lack of communication as to which side/door of the different things was the one that was going to open on time. That was the most frustrating aspect, at least for me. Read Less
Sail Date November 2016
We've cruised with different cruise lines and on this occasion we were taking the in laws for their first cruise. They specifically wanted to go to the Vatican so a trip round the Med ended up being the obvious solution. As they ... Read More
We've cruised with different cruise lines and on this occasion we were taking the in laws for their first cruise. They specifically wanted to go to the Vatican so a trip round the Med ended up being the obvious solution. As they weren't sure that cruising would be their thing, we booked the Harmony of the Seas on the basis that if you might only be going once, might as well go big! The ship is magnificent. Its size and scale is truly is something to see. Very stable, quiet and admittedly, we had good weather/sea conditions but you could hardly tell we were moving. Cabins were large and the showers huge by cruise ship standards. We were very comfortable. The boulevard and Central Park are great spaces to wander through and the Aqua theatre unique. It's a fairly new ship but kept pretty immaculate. We found the food overall to be very good and the staff that attended to us (waiting staff Martin and Maricar and stateroom attendant Shri) were excellent.....couldn't fault them. But there are some downsides....capacity in the general spaces aren't enough for the amount of people this ship carries. Places like the Windjammer self service restaurant just didn't have enough seats/tables to accommodate people and it was constantly packed with finding a spare table a chore....and we tried seating at different times and it seemed to make little difference. The tables are crammed in with big chairs around them so squeezing through to tables on the outsides a bit of a pain and people were constantly knocking other diners when trying to get through. Same with the main dining restaurant. Back to the Windjammer....due to the amount of people, the service stations were always busy and in such conditions, people seem to lose manners and courtesy. And for some reason, the coffee and juice/squash mixes were so strong, I couldn't drink them. It's like the dilution of the drinks wasn't right..... Sunbeds on the main decks were tightly crammed in with no space between them. Luckily, the solarium wasn't as bad so we went there most days. Bars around the ship were also busy and you were lucky to find spare seating/tables. There were circa 5200 on our cruise but I can imagine that on school holidays when families are also adding even more to the numbers with kids on rollaway beds, it'd be a nightmare. Shows were packed out and even though we booked seats at the Aqua theatre, it seemed to make little difference as it ended up in a free for all. Don't get me wrong, we had a great time so it wasn't all bad by any means.....not by a long chalk. It's a great experience and I would advise anyone to give it a try. But it'd have to be a great value deal to get us back on an Oasis class again. We feel the drive to build bigger and bigger capacity ships for the accolade of being the largest at sea is being achieved by compromising the overall cruise experience. And there is the space to do it but it seems this space is being taken up with pay for restaurants. We do like the bigger ships but feel we've had better experiences in the past on ships around the 3800-4200 mark. Read Less
Sail Date September 2016
in favor: - great ship, - buffet with good food, a la carte restaurants recommended (main dining room) - plenty of entertainment, - shows with superior quality, - cabin quality, - ship stability, - in the ports, easy ... Read More
in favor: - great ship, - buffet with good food, a la carte restaurants recommended (main dining room) - plenty of entertainment, - shows with superior quality, - cabin quality, - ship stability, - in the ports, easy to enter and go outside the ship (good organization). in disfavor: - too many passengers for the amount of distractions, - lines for the activities, - water slides hurt our back, - in buffet hard to get free table on breakfast and diner, - booking application does not function. Almost every days in guest services. - charge of mini bar without consuming anything. I presented complaint, they canceled and agreed with me, and than charge again, without saying anything. Not fare!!! - not all of the crew were friendly, unfortunately not always with smile on face, - only in the day before we know the details and local sof the arrival ports., - too much things have to be paid, - shore excursions very expensive. Better to go for our own, - dirty tissue under the bed. Many things to improve but at the end a very good experience. Read Less
Sail Date September 2016
The chose this particular cruise because of the quality of the ship and the itinerary. We were not disappointed with that. I cruised on Oasis two years and thought I knew exactly what to expect from the ship. However, Harmony is even ... Read More
The chose this particular cruise because of the quality of the ship and the itinerary. We were not disappointed with that. I cruised on Oasis two years and thought I knew exactly what to expect from the ship. However, Harmony is even better than Oasis, especially for teens. The water slides and Abyss were big hits with my children. Other than the ship itself, everything was worse as compared to my experience on Oasis. The service is not nearly as good. Staff did not go out of their way to make sure customers are happy. My cabin steward was not friendly. The service at bars was also pretty bad. The entertainment was also pretty mediocre. The only show that I was really impressed with was Fine Line -- aqua show. The rest were nothing to speak of. The biggest disappointed was the wine package. Royal Caribbean used to offer customers to buy bottles of wine. Now you get wine by glass and for nearly $40 per day the quality of the wine is atrocious. It is such rip off. Please avoid buying wine and beer package. I did not buy shore excursions form the ship. I booked private tours which ended up being more cost effective and customized for me and my travel companions. Read Less
Sail Date August 2016
We were a family group of 12 with ages from 5 - 74. This is the 12th ocean cruise for me and my husband and the 5th with RCL. We had sailed before with Princess, RCL, NCL and Oceania. The ship is beautiful and the atmosphere is ... Read More
We were a family group of 12 with ages from 5 - 74. This is the 12th ocean cruise for me and my husband and the 5th with RCL. We had sailed before with Princess, RCL, NCL and Oceania. The ship is beautiful and the atmosphere is very vibrant. Because of the amount of activities onboard, it is very suitable for family reunion. However, the service level was very mediocre. Main Dining Room We had the 6:30 pm fixed seating in the American Icon Grille on Deck 3. The waiter and assistant waiter serving us were excellent. They were both very friendly and service oriented. Unfortunately, I can't say the same about my experiences at other times. In my past experiences and on all the ships I had been on, the buffet restaurant upstairs serve buffet and the main dining room serve a la carte with table service. My husband and I like to enjoy table service so usually we go to the dining room for breakfast and lunch when we are not on a rush to excursion. This time around, it was different. For breakfast, half of the dining room was buffet and half of it was a la carte. That is fine as long as there is still the choice for a la carte. The first morning we were there, we were led around the dining room as if they did not know where to seat us even though there were a lot of tables around. In my past experiences, a waiter would come around with coffee and then a tray of baked goods while we were going over the menu. This time, no rolls were offered until we asked after our ordered breakfast had arrived. The 2 times that the dining room was opened for lunch, only buffet was served. The one time I was there, I stood in line for 10 minutes only to find that people were standing with plates in hand in front of empty food trays. They ran out of food and could not refill in time. I ended up just scraping up whatever is left and I find this quite unacceptable. During that same lunch, we ordered coffee. Shortly after the coffee was served a waitress came over to our table and asked if we had finished with the cream and took it and gave it to another table before we could answer her question. Could RCL not afford to buy a pitcher for each table or was the waitress too lazy to go get a new pitcher? When this was mentioned to the Head Waiter, he defended with the explanation that they did not want to waste the cream. To me, this is a limp excuse and is an example of sub par service. The food was quite good and tasty. The one thing I find this cruise quite different from our past cruises was that the head waiters were not very visible. In my other cruises, the head waiters usually came around introducing themselves and checking out with the passengers to see if everything was in order. This seems to be missing on this cruise. Windjammer Cafe I only had 1 lunch and 1 breakfast there and I find both the food and service were satisfactory. Solarium Bistro I had lunch there once and I quite like the atmosphere. It was very peaceful. It was buffet as well. The choices were not very extensive but the food was quite tasty. Park Cafe We had a couple of breakfasts here. I like sitting in Central Park in the morning. It was quite tranquil with birds singing. The service here was very bad. It took the servers ages to clear the tables. We would walk in with a lot of tables available but were all stacked with dirty dishes waiting to be cleared. They were constantly out of cutlery, plates, cups and even hot water. They put out a big spread of sweet rolls and with no plates, How do you expect your customers to serve themselves? When I asked, they brought out 10 plates which disappeared in no time during the morning rush. Wonderland That was a fun experience. Both service and food were good. Entertainment We saw Grease, The fine Line, 1887, Comedy, Headliner, Hideaway Heist. They were all very good. The Grease production was very professional. They need to improve on their scheduling a bit. For example, we missed one of the Headliner shows because it clashed with our dining time. In the past, there was usually 1 showtime to fit in the 1st seating guests and another showtime to fit in the 2nd seating guests. It doesn't seem to be the case this time. The Dreamworks Parade, the Crown & Anchor Welcome Back Reception and Captain's Welcome Party were all scheduled during dinner for the 1st seating guests. We always had 1st seating in our past cruises and I don't remember missing these events. On our past RCL cruises, we really enjoyed the Schooner Bar. It was usually packed and the atmosphere festive. This time, most of the time you wouldn't even know it existed as the bar was so quiet. Most of the time we walked by, it was only 75% full and majority of the time no music was playing. We stayed one night and waited for the singer to come on and didn't enjoy it at all. With the amount of passengers RCL should be able to afford to hire a stronger entertainer who can draw in the crowd. Shore Excursions We had shore excursions to Aix-en-Provence and Cinque Terre. My kids did the kayaking excursion in Palma de Mallorca. Nothing particulary bad or good to say about the 1st 2 excursions. However, my kids felt that the kayajing excursion was not worth the $189. They said that it was quite strenuous and with that kind of money, no water was even provided to keep the customers hydrated under the intense sun. Photos I have to commend the change in the way the photos were delivered. We now viewed the photos on a computer and then ordered a printed or electronic copy. This avoided the huge amount of printed photos being thrown away at the end of each sailing. One suggestion for them is to avoid stamping the centre of the picture which makes it hard to see if one's eyes were closed or not Service Our waiter and assistant waiter were excellent. They were very friendly and helpful. However, I cannot use that to describe the majority of the staff onboard. I don't know if the ship was understaffed or the staff was overworked. The majority seem to be disinterested. I had asked for information from a few people and they all answered matter of factly and I couldn't feel any warmth emitting from them. In the past, when we bumped into someone cleaning the floor or wiping the glass, they would greet you with a smile and friendly hello. This time, most of them would just continue their work with no acknowledgement. When embarking and disembarking at the ports, again the security staff and the shore staff were all very cold - no smiles, no welcome back. A lot of people might blame this sub par service level on the size of the ship. However, we had been on the Oasis of the Seas during its inaugural season and the service level was top notch. Our same family group was on that cruise and we all felt that the our experience on the Oasis was much better. I think comparing Oasis and Harmony is fair because they are of the same size and class. With Oasis as our benchmark, I think better service on the Harmony is achievable. All in all I would still say that this had been an enjoyable cruise but could be so much better had they been complemented by more attentive service, a more motivated staff and a more tune-in management as the facilities were wonderful. Read Less
Sail Date August 2016
We have cruised twice before with Carnival and P & O. Each time we had heard how much better Royal Caribbean were, so we were super excited to get aboard the ship. My wife and I travelled with our 18 year old daughter and 17 year old ... Read More
We have cruised twice before with Carnival and P & O. Each time we had heard how much better Royal Caribbean were, so we were super excited to get aboard the ship. My wife and I travelled with our 18 year old daughter and 17 year old son. We picked this ship mainly for the variety of things to do on it to interest them. The good points: Embarkation was a breeze. Probably about 30 mins max from arriving at the port to boarding the ship. Once on board the ship was stunning, no other word for it. We had already looked up previous reviews, so knew it was good idea to book shows, etc. So we booked up Grease and others straight away, All the shows were excellent and better than we had seen before. Grease was great, the comedian was funny, the magician brilliant and the aqua shows were a little weird, but seeing the guys dive off the high board was worth it. Escape from the Rubicon was amazing. I would urge everyone to give it a go. We didn't make it out, but had a lot of fun. The activities were awesome. My son spent most of the day on the Flow Rider. There were queues on some days, but he never waited more than 20 minutes. The water slides were terrific and again, the queues were never too bad. The zip wire, Abyss, etc were good and had little waiting time. Karaoke bar was lots of fun. Cabin was amazing. We had a balcony and it was spacious. The children had an inside opposite us which worked great. The shower was fantastic, so couldn't fault the room or Edgardo our steward who was brilliant. Overall a lot of good things on the ship. The bad points: The dining experience was no-where near as good as previous cruises. The food was ok, but not a great variety of choice. For example, the starters had 'classics' every night of snails or shrimps. So then you have two alternatives per night, but you would find they would be prawns, scampi, etc. So if you don't care for seafood.... As previous reviewers have said, it also feels as though you are in and then they want you out again to make sure everyone is fed. We had my time dining. I tried to make reservations when I got on board and the earliest time was 9.15 two nights away! So we went to dinner between 6.45 and 7.15 most nights and waited around 5-10 minutes for a table. If you were going in at 7.45 -8.45 I dread to think as the queue was almost back into the Casino. The Casino smoke was also grim on the way to the dining room. My main gripe on the dining though was that the formal night dress code was not adhered to. On my itinerary it said Tuxedo or smart suit and tie. So we dressed up (which we like) only to get to the dining room to see around 60-70% of diners dressed up. To me it took the gloss off the night. One group of five lads turned up in T-shirts, shorts and deck shoes. What is the point of a dress code. Suddenly I felt way over dressed. The waiters did their best, but were not as attentive as other ships, I would suggest too many people to deal with. The Windjammer was packed for breakfast, so we went to the Solarium everyday (free) and it was fine. Lunches in the Windjammer were good, with plenty of choice. The service charge on drinks is 18%, plus you have to add on VAT in European countries, so a $6 beer is something like $8.5 in reality. I have never minded paying the 18% if I get good service. I sat in at least two bars and waited and waited and eventually had to go to the bar myself to get served. I'm not sure why I'm paying 18% for that! Overall it was a very good cruise on an amazing boat. I just think whilst the boat had he x-factor, the dining and serving staff didn't. Read Less
Sail Date August 2016
I will preface this review by stating that the ship is beautiful, the service was excellent, and the food onboard was probably the best I have ever seen on Royal Caribbean (We have cruised with RCL 10+ times). There were a lot of ... Read More
I will preface this review by stating that the ship is beautiful, the service was excellent, and the food onboard was probably the best I have ever seen on Royal Caribbean (We have cruised with RCL 10+ times). There were a lot of "wow" factors about the ship but there was one aspect of the ship that was a source of major disappointment for me - I'll start with that first and save the good stuff for last. Unfortunately, unless you are staying in a suite, there are absolutely zero lounges with views of the water. The lounges are spacious, but you will only have views of the Promenade, Central Park, or the Boardwalk. You can only get sea views if you go up to the sport / pool decks as well as the Windjammer and Main Dinning Room. If you are a Diamond member they do have a lounge which we nicknamed the Diamond Closet. Don't get me wrong, it is spacious but again, no windows and it is tucked away on Deck 4. If you are like me and like to grab a cup of coffee, cocktail, or just relax in a lounge and watch the sea go by, avoid this class of ship. Also as there are embarkations in Rome and Barcelona, there really is no Day 1 of the voyage so it just does not feel as special. It is almost as if you are checking into a hotel and does not have the exciting Day 1 feeling that you see on other RCL ships. Now for the good. Boarding the ship was a breeze. I was extremely pleased at how quick it was to board the ship. One word of advise, please utilize the pre-cruise planner to prebook shows, dinning venues, and shore excursions. I personally dislike have to preplan everything but it does make a big difference for this particular ship. Due to the size of the ship, you can save yourself a lot of time waiting in lines to book shows, excursions, and dinning options by doing this before you get onboard (the only downside is they do offer dinning specials when booking onboard). Dinning options were plentiful onboard. We tended to use the Solarium Bistro because the Windjammer was a bit undersized for the amount of people onboard. The food itself was top notch for RCL and the service definitely matched. I saw nothing but smiling helpful crew members who tried to make everyone happy. If you get a chance, try Jamie Olivers. I enjoyed it more than Central Park 150. The margaritas at Sabor are also worth a stop. The onboard entertainment was amazing. I read an earlier review of lip syncing but I will respectfully disagree after sitting in the front row (off to the side because center seats are reserved for suite guests) and hearing the singers. We opted to use private independent shore excursions as the ones RCL offered were pricey and usually involved large groups of people. Take a peak at the Cruise Critic forum or Trip Advisor for reputable companies. We had an inside stateroom and were upgraded to one with a virtual balcony. Cool idea, but I can live without it. The stateroom was spacious and well laid out for RCL standards (Plenty of storage space). Overall Harmony OTS truly is a beautiful ship and would probably good for a person who is nervous about being on water. You feel like you are at a high end resort rather than a cruise ship. It is spacious and the only time I noticed crowds was on the pool deck and when leaving a show. However if you are looking for a more traditional ship were you can walk the exterior or have lounges and look outside and know you are on a cruise ship than steer clear of Oasis Class. Read Less
Sail Date August 2016
We wanted to try out the new ship which definitely didn't disappoint. it's modern feel and spacious layout were great. The cabins had so much storage space the layout was great. A couple of times we turned on the TV to watch ... Read More
We wanted to try out the new ship which definitely didn't disappoint. it's modern feel and spacious layout were great. The cabins had so much storage space the layout was great. A couple of times we turned on the TV to watch the olympics, the TV was so big and bright. Our stateroom person, Jingjing was awesome, great service and she had a wonderful personality. Unfortunately this is where the service stopped. Our experience in the MDR was atrocious! The food was OK but the untrained staff was shocking. Really not their fault just no idea how a meal service should work. One night my husband got an entire drink spilled on him, he was absolutely drenched. It was the assistant servers first time using a tray! An innocent mistake but it was the tipping point. After that we just ate in the restaurants, some service was really good and others like Izumi it was also awful. Also for Izumi if you book ahead of time it says it is complimentary, when we got to the restaurant we were met with a lecture on how it was not complimentary but a al carte. No big deal but why confuse the customer by using the word complimentary. As we watched others come in several left after finding out there was a charge. We were happy that we weren't the only ones to misunderstand. We loved the port stops, it was very busy days but we loved all of the sightseeing we did. We organized all of our own tours and they were all amazing. It was also great how fast we could get off the ship in the morning. Overall I would rate this as an OK cruise just such a let down by the service and attitude of some of the crew. Read Less
Sail Date August 2016
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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