134 Royal Caribbean Harmony of the Seas Family Cruise Reviews

Wanted to try harmony of the sea, we have benn in many cruises and so far this one is not one of my favorities. Even thoyng is one of the biggest and newest cruises in the world this ship needs more personal and more educate crew. ... Read More
Wanted to try harmony of the sea, we have benn in many cruises and so far this one is not one of my favorities. Even thoyng is one of the biggest and newest cruises in the world this ship needs more personal and more educate crew. Guest services is really bad. The ship is really nice and elegant, but the staff are very rude. THEY CLEANIG PERSON WAS VERY SWEET AND ALWAYS READY TO HEL YOU NOT RECOMMENDED FOR TEENS The quality of the food in the paid restaurants is very bad. THE ONLY GOOD RESTAUTANT IS THE WONDERLAND THE SHOWS WERE REALLY GOOD, SPECIALLY "GREACE" MANY LINES IN THE BARS TO GET A DRINK, AND VERY SLOW SERVICE WE WENT WITH FAMILIES AND FRIENDS AND EVERYONE IS VERY UNSATISFIED WITH THE EXPERIENCE Sorry but royal as a company should be more carefull with the service. ESPECIALLY IN GUEST SERVICE Read Less
Sail Date June 2017
First of all I have is that we have a 1 year old and paying so much for him you would think that he would have the highest standards that you have set for the adults. I was very unhappy with the sleeping situation that you have set forth ... Read More
First of all I have is that we have a 1 year old and paying so much for him you would think that he would have the highest standards that you have set for the adults. I was very unhappy with the sleeping situation that you have set forth for the babies. The crib that you offer is the worse I have experienced. The pack and play is the cheapest sleeping situation, when we paid $1700 for him to join us. At least you could have a fold-able wooden/ metal crib that has a full mattress inside. He did not even sleep inside it and slept with us. Well sleeping with us is an understate. My husband slept on the pull out couch and i slept in the bed with our son. Our suite was over $12,000 and could not even enjoy it as a family. Secondly, the only night my son tried to sleep in the crib he got sick. Vomiting in the crib, floor, entryway and the bathroom. I called room service and they said at 1030 pm we could not be in the room due to the chemicals that had to be used. We left for an hour came back and midnight. Coming in to find they didn't even clean the room, just took the towels that I used to clean the room. So pissed I slept in the room with vomit EVERYWHERE. in the morning they came to clean and delivered another crib. To my surprise the NEW /CLEAN CRIB had dried VOMIT inside from another guests child. Horrible !!! With a baby spending so much $$ I would think the treatment of the kids would be at a higher standard. I'm pretty upset by the whole experience and for us being PLATINUM sailors too. Spa services: My husband and I always get a couples message and this time around I am 5 months pregnant. Going into the spa never were we told it would be a limited service for me. MY husband received a good message but I was offered a below satisfying message she did not touch or message my arms, legs and feet for a hour message. Also I was not in a bed/Table that was appropriate for being pregnant. Nasty hard Towel were used to jam into my side so I wouldn't pay on my back. Lots of wasted time. I would have rather not even had a message. Its a horrible service we had to pay full price for. Third, If your kids are under 3: They are not allowed in the pool with you even if they have a swim diaper, only Splash pad. Only allowed to play in one play freely in one area on the ship. The daycare only handles 8 kids (we don't plan ahead) so not help there. The nanny service was a pain to get a hold of, so we did not use that service. We as a family had a lot of help so that was nice, the boat is in tip top shape, but they need to work on a few things to make it a bot more family friendly. Especially young kids. These issues will not steer us away from Royal Caribbean but would hope to see them resolved in a better manor when we sail next year. Happy Sailing !! Read Less
Sail Date June 2017
My son enjoyed the seafood, but the rest of us thought the other dishes were mediocre at best. St. Maarten was too far to walk in the heat and of course $7 per person to take the water taxi. That should be included as that IS the ... Read More
My son enjoyed the seafood, but the rest of us thought the other dishes were mediocre at best. St. Maarten was too far to walk in the heat and of course $7 per person to take the water taxi. That should be included as that IS the destination. Puerto Rico was too short of a stop and the excursion we wanted was sold out. Everything is at an extra charge including the 2 bottles of water they put in your room. Shows were OK and the band on deck was OK but could have played more often. The Flow Riders could be open more as that is a big attraction for my boys. When online prior to the cruise, be aware that they add in service fees (I would like to hear what that is for, maybe the computer program that processes the order). Back in the day when you purchased something the price had all the overhead figured into the price as it should be. Now everyone adds a fee; get your car worked on and there's a shop fee as if they use to work on your car in your garage and use your tools in the past. Give me an all inclusive price include gratuity so the only extra charge is the gifts I buy. I book a cruise for well over $5,000 and then bam, another $900 for tips and drinks and now I spent over $6,000. Add in the airfare and bam well over $7,000 for 4 people. Should have went to the beach for a week and could have done watersports and ate at fine restaurants for less. Read Less
Sail Date June 2017
The cruise felt overcrowded and it was a hassle to enjoy most of the amenities on board. The ship itself is impressive. My 8 YO son and 6 YO daughter said it was like a city on the sea. Embarkation and disembarkation went smoothly. ... Read More
The cruise felt overcrowded and it was a hassle to enjoy most of the amenities on board. The ship itself is impressive. My 8 YO son and 6 YO daughter said it was like a city on the sea. Embarkation and disembarkation went smoothly. We very much enjoyed exploring the ship and all the artwork throughout. We thoroughly enjoyed the aqua theater shows, the 3D movie in the Royal Theater and the entertainment on Deck 5. The cabins are beautifully designed. The first cabin we were in was very noisy some sort of machinery that kept going on and off at all hours of the day and night . . . we recorded the noise and they quickly and graciously switched us to another cabin. We were glad too because that whole hallway reeked of sewage. The second cabin was much quieter and we were able to get some much needed rest. One of the main problems is that it felt overcrowded and overcomplicated to enjoy the other amenities on the ship. Our first clue was when we went to "My Time Dining" on the first night. There was no communication as to what deck we were supposed to go to -- we did find out later that it is listed on the SeaPass card (it would probably help with crowd planning if this information is shared as you are boarding the ship). The first night we went to Deck 4 they had two lines one for guests with reservations and one for guests without reservations both lines were long and there was no one to ask the estimated wait time. When someone did show up they were grumpy as they were trying to calm grumpy, hungry people. Needless to say that did not go over well. We ended up waiting 45 minutes to be seated, but once we were in there it was a good experience. For that reason we decided to forego the Main Dinning room from then on. We did notice that the lines did not get better . . . My Mom and Dad were also on the ship and they did say it matters what time you try to go to Dinner . . . sometimes they experienced little to no wait other times they had to wait a while. The shows were the same thing. . . long reservation and no reservation lines. When we booked there were no more reservations available so the show we watched we just happened to walk by and spot empty seats from people that had walked out for one reason or another. For the "Fine Line" we opted to wear our swim suits and sit on the first two rows (most people avoid those seats because they will get splashed). Don't miss the "Fine Line" it is an amazing show!! We watched it twice in the splash zones. I would have liked to see it one more time from another vantage point. For the ice skating you need to pick up a voucher (this was not communicated anywhere) by the time we went there were no more vouchers for the whole day. My kids were not tall enough for the Flow Rider (min 52") make sure you get the waiver bracelet before you get on line for the flow rider!! We had to do some manouvering once we realized we needed those bands to do the flow rider. It was fun wished my kids had been allowed to participate -- they have done it in other places so i was surprised by the height restriction. SplashAway bay was fun for my daughter; my son only enjoyed it for a few minutes. The pools and whirlpools were all overcrowded and way passed the recommended maximums. The worst experience by far on the cruise was in Labadee. Although they tell you that there will be lunch available on the beach, they fail to mention that they shut it down at 1pm. At about 10 minutes to one there were long lines and a mad dash to get food like it was the last meal . . . worst of all the water ran out. The only options were to go back on the ship OR pay for water from the bar. Overall we had a good time but I will not be planning a cruise vacation on Royal Caribbean any time soon. Read Less
Sail Date June 2017
Positives: Harshad the head waiter and our main waiter at Table 482 - Laroussi, Ali and Dhana, Rina the assistant waiter and Elvis the main waiter at our friends table next to us we're all outstanding and tried to accommate ... Read More
Positives: Harshad the head waiter and our main waiter at Table 482 - Laroussi, Ali and Dhana, Rina the assistant waiter and Elvis the main waiter at our friends table next to us we're all outstanding and tried to accommate dietary needs as well as our dietary restrictions and some food allergies in the group as best they could. (The choices were very limited and the special meals prepared for us we're not tasty at all, in fact they were unpalatable. But the staff went out of their way to try to bring us other options. They also brought the chef JJ to our table to try to accommodate us ). They went above and beyond and out of their way to try to provide the best experience for us. Rate them all 10/10! Negatives: On the other hand the photography experience was terrible, we had planned on purchasing the USB drive for the all digital package right from the beginning. We tried to take as many pictures as possible during the professional photography sessions. Out of our family photos almost half of them were terrible, either we had our eyes closed or the picture was very dark or they did not level the picture and it was slanted or diagonal. Such failure to pay attention to details was disappointing as it seemed that staff did not really care if our we had her eyes closed or not and if the pictures turned out well or not. This is the time that we were getting our family pictures /portraits done, and we paid a lot of money and it was mostly wasted. We are going to have to get her family portraits done elsewhere. The cruise programming was terrible also, almost nothing scheduled at all during the days, unless you wanted to shop in an art auction or shop in a store, or go to an infomercial about a future cruise, future purchase, art auction, gems, or spa. The 'spa party' was actually an audience seating listening to an infomercial of their products and services and the end we got to 'try' some of the creams and products, didn't even get any prizes or samples! The kids club was a joke!! My kids always love the kids club on Disney, our prior RCCL Oasis cruise, Princess Cruise, but after a day of this, not one of the kids in our group of 15 kids wanted to go back. My younger daughter and her friend went back a 2nd time and it was ok. They mostly watched TV and played dodgeball and my 10 yr old daughter was so bored she begged not to go back! What a true disappointment as most of our family friends had hoped the kids would love the kids club activities like in the past. Worse was that the escape room was kids 14 and older so we couldn't do that and there were very very few activities scheduled for families to do together on the cruise! My kids loved the family karaoke that was twice on the cruise itinerary but 30 min only each time and the first time they didn't get their names on the list. So we went early the 2nd time and they got on the list, but the song list was so narrow, they had to sing songs they barely knew! prob because RCCL didn't do the licensing requirements for those karaoke songs! The other major disappointing thing was the limited time at Saint Maarten in the very limited time in San Juan, Puerto Rico; especially compared to Labadie in Haiti where we had almost a full day but did not need that much time, where as a full day in San Juan would have been exceptional and almost a must in order to see or do anything there. Lastly almost everyone at the shore excursions desk was extremely unknowledgeable on the ports as well as the activities. There was only one team member( young male) that I spoke with out of five who went out of their way to help me and actually find out accurate information, the others seem to just say whatever they thought or make up information, whether it was true or not. Read Less
Sail Date June 2017
As the title says, it's nice but not for us. The good: 1. The cabin staff was excellent 2. Our main dining room staff was excellent 3. The ship is new and still shiny 4. Lots of space on the ship 5. The water show ... Read More
As the title says, it's nice but not for us. The good: 1. The cabin staff was excellent 2. Our main dining room staff was excellent 3. The ship is new and still shiny 4. Lots of space on the ship 5. The water show and play were well done and fun/. 6. Interior cabin was nice and simple. The bath is small and efficient The Bad 1. The main reason we do not like cruises, the limited time in ports 2. At times it feels like you are in a giant shopping mall on the ocean. They push sales of all their services. 3. Excursions Labidee - We reserved a Cabana is good, directions from the ship horrible, The amount of people in their private resort area made it very crowded. The shuttles were always full. We ended up walking the 1/2 mile back to the ship from our Cabana. Jamaica - Kayak was nice, tour took too long and got very little time on beach. Our guides for the kayak trip were great, and gave all the ladies on the tour a pedicure like massage with limestone. While this was nice, it took a long time. By the time we got to the beach, we only had 30min before we had to get back on the bus to return to the ship. Cozumel - 8 hr tour left no time to see the city. We barely made it back to the ship in time. Read Less
Sail Date May 2017
We chose this cruise because we have been on both the Allure and the Oasis and were excited to try the newest one. Our check in was very smooth. However, we never saw our room attendant until half way through the second day when he ... Read More
We chose this cruise because we have been on both the Allure and the Oasis and were excited to try the newest one. Our check in was very smooth. However, we never saw our room attendant until half way through the second day when he finally came to clean room while we were eating lunch in room. After that day, he did do a great job with room and was very prompt. We were unhappy with the muster drill, it was handled poorly. The video made a joke out of a very serious situation. We were not impressed with food selections this cruise. The food was on the bland side. The bar service around the pool was not as good as previous cruises. The staff was not as friendly as previous cruises. Some ignored you and went on talking to each other rather than take your order. Many of the chairs around the pool were ripped. This is a new ship and chairs shouldn't be in such bad condition. The shows were incredible. We saw 6 shows and each one was fantastic. For the price of this cruise, the room service should still be free. Read Less
Sail Date May 2017
Recommendation of friends; crew members provide outstanding service considering the number of people on this ship. You could not ask for more support and courtesy from the crew team members. Food was good and all dining areas were very ... Read More
Recommendation of friends; crew members provide outstanding service considering the number of people on this ship. You could not ask for more support and courtesy from the crew team members. Food was good and all dining areas were very week maintained and organized. My complements to the Kitchen and serving staff. Cabin exceeded my expectations; very spacious and well maintained. MAJOR ISSUES I HAD WITH THE CRUISE: (1) location of smoking areas on the ship needs to be relocated to a area on the top deck away from other passengers (2) Smoking in Casino - Could not enjoy the casino due to smoke filled room. (3) Drink Package - Purchased a drink package prior to cruise but found that in room refrigerator was not stocked and had to pay additional for stocking. (4) Higher end restaurants should be included in the price of cruise (5) Not enough pools or space for the number of passengers on this ship Read Less
Sail Date May 2017
This was our 10th cruise like the Oasis class ships.However would rather cruise on the Allure or Oasis. Also an 8 dollar fee for room service is not acceptable. The shows where great very professional. Cabin was very nice just make sure ... Read More
This was our 10th cruise like the Oasis class ships.However would rather cruise on the Allure or Oasis. Also an 8 dollar fee for room service is not acceptable. The shows where great very professional. Cabin was very nice just make sure you ask for the robes or you will not get them.Liked Central Park,Boardwalk,Promenade.Met some really nice people. Things do get a little crowded especially the elevators but not enough to deter from the rest of the cruise.The cabins where very nice seemed a little bigger then the Oasis and Allure.The room steward was very nice wait staff in the dining room was very accommodating. Just always have a hard time getting a table for 2 at the 6 o'clock reserved seating.Make sure you check out the beach excursions before booking so you know what you're getting. St Kitts had a nice shopping area Bahama stop was also very nice just to walk around. However the best time to use the pools is when you are in ports otherwise they are very crowded. Read Less
Sail Date May 2017
Stateroom was big enough to accommodate a family of 4. The entertainment was exceptional Grease and the Fine Ports would not recommend ABI in St. Thomas. the ride to long. porter potties not clean. Hamburger were brunt no drink with your ... Read More
Stateroom was big enough to accommodate a family of 4. The entertainment was exceptional Grease and the Fine Ports would not recommend ABI in St. Thomas. the ride to long. porter potties not clean. Hamburger were brunt no drink with your lunch. Food was always hot in the main dining. Buffet food was cold didn't have a daily meau change. Every other day the same food. Casino in the women bathroom was always dirty no matter the time. The ship is beautiful lots of different things to do on each floor. To many restaurants you have to pay for. Getting on and off the boat in little time was great. I wish the Captain night entertainment could have been seen on every floor of the dining room. Customer service could have been better. Luggage was delivered in a timely matter. If you are not looking for friendly smiling faces this is the ship for you!!! Read Less
Sail Date May 2017
I picked this cruise because I wanted the best. the best cruise line, the best ship, the best activities and the best experience. Sadly it really didn't live up to my expectations. They nickel and dime you at every point... from ... Read More
I picked this cruise because I wanted the best. the best cruise line, the best ship, the best activities and the best experience. Sadly it really didn't live up to my expectations. They nickel and dime you at every point... from soda to internet even food. everything comes with an additional cost... so all inclusive really isn't all inclusive. I spent over $8000 for a 7 day vacation with the family and I just felt that we would have been better off some where else. they make you checkout beach towels as if some1 is there to steal them smh and hit you with a 25 per towel charge if it isn't returned. the internet is crazy expensive and they don't explain the bundles available. I had to call maintenance like 4 times to fix the toilet's flush button and its still wasn't properly addressed the food was ok but you have to pay extra for good food, the staff was ok but they looked uninterested in service, and the communication was bad they don't explain all the activities available. you really need to do research and HOMEWORK before you book these cruises. I just wanted better Read Less
Sail Date May 2017
Been on the Allure twice and loved it so thought the Harmony would be better. However it was a little underwhelming. It was not bad by any means, just not as good as I expected it to be. It was very similar to the Allure in layout so ... Read More
Been on the Allure twice and loved it so thought the Harmony would be better. However it was a little underwhelming. It was not bad by any means, just not as good as I expected it to be. It was very similar to the Allure in layout so getting around wasn't too difficult and it didn't seem to be as huge as I first thought the Allure was. As usual, they nailed check in and disembarkation. You would never know the number of guests on the ship because of how organized RCL is. Lots of little things added up to its average vs outstanding rating. RCL has cut back on small things that they used to give you. Individually they probably aren't much, but if you add them up as its been 4 years since we sailed on the Allure then it becomes quite noticeable and made them seem a little 'cheap'. For example, no robe in the cabin (available upon request but we didn't know that initially). No more amenity kits (shampoo, lotion etc). Just one generic container of lotion on the shower wall. No chocolate on the pillow (I understand that daily might be a waste, but how about on embarkation day only). No nuts/snacks in bars. If you wanted something to snack on, you had to go to a shop to buy them. Different drinks menus at different bars so if you had a drink you liked, you couldn't always necessarily get it at the bar you were at, for example sangria. Only available at Sabor. No coupon book in the cabin to let you know what discount you could get for your particular status of Crown & Anchor. No drinks party for Gold level of Crown & Anchor. In fact, I saw no advantage whatsoever to being a C&A member. (I'm sure when you get to platinum plus, you're treated accordingly). We heard several staff tell us the same thing about how they weren't so happy on this larger ship due to the fact there were so many of them, they didn't have the same camaraderie as other ships. They seemed more stressed and not so happy to be there. They stuffed you in the main dining room so not only was moving around difficult, the acoustics were not good so it was super loud and hard to have a conversation. Seems like any time dining is what more people are doing now - our group preferred to get to know our wait staff so chose the 830 dining in the American Icon but they could do with removing several of the larger tables and making it easier for guests and staff to move around. Dinner staff were great - I have to say. No more offering after dinner shots (Shot Doctor from the Allure is legendary) - they used to let you order the drink and keep the glass. Only went to the Windjammer once. I liked the look of it, bright and airy and there seemed to be ample seating but it was really warm in there. They ran out of coffee cups at 2 stations. They had no actual cups or paper. People were using the plastic glasses designed for water for coffee and they ran out in no time so then they had nothing for cold or hot drinks. They came up with one small tray which people swooped on immediately so I ended up having to go to Park Cafe for coffee as I couldn't be bothered to wait any more. I remembered the food in Park Cafe to be better on the Allure. Cant put my finger on what was wrong or different. I think they changed their salad choices or even the dressings. Instead of dressings you pour, they give you packets now and only a couple of choices which I thought was boring and cheap. I also noticed that they really didn't cater much to non meat eaters (me). In the main dining room they would have one item on the menu which was vegetarian but if you didn't like that, tough. They would tweak a dish, so one night they had a pasta dish with scallops so I asked for it to be made without scallops. If you asked though for something additional like red pepper flakes, extra vegetables, Parmesan cheese for the pasta, be prepared for a long wait. They don't have it on that floor and our poor waiter would have to go upstairs for it and when they're in the middle of service, the poor guy was run ragged. Admittedly, they did show me the following evening's menu so I could see in advance what was available and if nothing appealed, they offered to make something. In the Promenade cafe, they would have one item which would be meat free but it was the same thing every day. In Park Cafe for breakfast, all their items included meat. Yes you could ask them to make it specially without meat but it meant waiting. I'm not used to seeing so much indifference to folks who dont like to eat meat. The Casino on Deck 4 was so smoky. I'm not sure if the ventilation/extraction wasn't working correctly but it was over powering just walking through to get to where you needed to go. I found out on day 6 that the left side if you were going to the ice rink/Attic was non smoking and the right side smoking. Perhaps a sign on the exterior of the casino to warn you of this prior to using it as a walk through might be a good idea to help people prolong their lives by not inhaling second hand smoke. Those poor employees. I do hope they only allow smokers to work there. If you like to run or walk on deck 5 running track, be prepared to smell the smoke from the casino as you round the corner approaching the entrance to the gym. The ventilation for the casino must be around there somewhere as you could always smell cigarette smoke there. On the positive side, they allow one person to have the drinks package per cabin, and not both if you dont want it. And I must say, they were not counting how many drinks you had or how often in case you were getting your partner one (or two)! The cabin was noticeably quiet as in no noise really kept us awake or woke us up which seems to be the case on most cruises. There never seemed to be a line for the Abyss, Flow Rider, Zip Line, or even the elevators. The Solarium was always a good escape from the main pool area and always had chairs/beds available plus the bar was never so busy (they just could not make a sangria for me though). The food in the Solarium was really good, fresh and healthy. Central Park is wonderful and they even have a plethora of golf umbrellas for use when it rains (as it did). We loved Vintages, though we preferred it as the Tapas bar on the Allure. You could order small bites from Jamie's Italian which were very good and similar to what they served as the Tapas bar. However one of our group wanted a beer and was told they only served wine so he had to go elsewhere to get a beer and come back. On another occasion we went there, we asked a different server about a beer and he said they did have 2 types of bottled beer which was not offered on our previous visit. Why we dont know as they always have them. I wanted Sangria, and was told they couldn't make that as was the same message in all bars, except Trellis on the last day. The bar tender there said he could make me one for me and it was really good. I understand maybe Vintages not being able to as they may not have any bottled liquor but all the other bars did. The Voom service was pretty good I have to say and I was able to get online pretty much anywhere except when sitting on my balcony and the speed was surprisingly good even on a sea day. They have an app, Royal IQ which I downloaded prior to sailing. I thought it would be the same as Princess whereby you can access the daily compass on your phone without taking the sheet from your cabin (yes you could do that) but that you could also communicate via free texting with other guests. This was not the case. You had to pay $7.95/day for that. Rip off. The Fine Line water show was really good. We were unable to get reservations but if you go to the end of deck 7 there's a door that leads out to a small public area right next to the climbing wall. We watched it and the other water show whose name escapes me, but we had a great view with hardly any company. I didn't see any other shows, except the comedian in the Attic which was quite entertaining. So all in all not bad, just not great. If this is your first time cruising and have nothing to compare to, you'll have a blast. If you're choosing the Harmony because you thought the Allure/Oasis was great and you've sailed on them within past 12 months, then I'm sure the Harmony would be similar and you'll probably love it. But otherwise, I would save my money and book on another cruise line who still offer the small touches like glass of champagne upon embarkation on Celebrity. I cant say I'm in a rush to go on RCL again. Read Less
Sail Date April 2017
I chose this cruise because it was my 50th Birthday. My wife had preordered champagne,strawberries and a cake. Only the starwberries arrived and not when requested. We had sailed Liberty of the Seas and Allure of the Seas prior and we ... Read More
I chose this cruise because it was my 50th Birthday. My wife had preordered champagne,strawberries and a cake. Only the starwberries arrived and not when requested. We had sailed Liberty of the Seas and Allure of the Seas prior and we were treated like royalty. This ship is only a year old and you can definitely tell by the service. With the exception of a few people none of the staff was very friendly; the majority seemed very unhappy to be there. Service was very inconsistent and unorganized. It seemed like they did not have enough staff to service the people onboard. Public bathrooms were not cleaned often enough. I would not consider this ship or recommend it for any future sailings. If this was your first cruise you would most likely enjoy it as you have nothing to compare it to. We spoke to numerous people who had sailed with RC before and everyone had the same complaints: rude staff and not enough staff. Royal Carribean was our cruisline of choice but after this sailing we are considering exploring other cruiselines. Read Less
Sail Date April 2017
Friends going on cruise asked us to go. Will not do again, going back to Celebrity. 1) Going to Labadee was misleading. Excursion stated walking tour on Haitian village, was no such thing. Was a walking tour of Royal Caribbean built ... Read More
Friends going on cruise asked us to go. Will not do again, going back to Celebrity. 1) Going to Labadee was misleading. Excursion stated walking tour on Haitian village, was no such thing. Was a walking tour of Royal Caribbean built structures and had no Haitian history impact. 2) The shows were good except for comedy which I considered very vulgar. 3) The veteran get together was greatly appreciated. 4) Their drink packages were outrages, coke package for eight dollars a day was okay, but could only find 4-5 machines on entire ship, no map provided as to where they were. Stated you could use bars, but they did not have the caffeine free sodas my wife could drink To get water or tea added to package raised to $20 something a day. 5) Was told to let Silk dining staff know we wanted same table every night, which we did, but that did not work, next night stated table was full. 6) Also the show The Fine Line was shown in Aqua Theater on 6th night, as soon as finished, they started some dancing in middle of Boardwalk area, and caused a huge jam up for people trying to get out of Aqua theater. Read Less
Sail Date April 2017
We selected Harmony of the Seas so we could experience the biggest cruise ship in the world with our kids. The ship is very nice. The food is really what you expect on a cruise ship. There is lots of it. Quality varies, but when ... Read More
We selected Harmony of the Seas so we could experience the biggest cruise ship in the world with our kids. The ship is very nice. The food is really what you expect on a cruise ship. There is lots of it. Quality varies, but when something isn't right the employees working in the restaurants always offer to help, so that is very nice. Our Stateroom Attendant was Outstanding, Corazon Calixtro. The room was kept 100% clean all the time, she took time to greet us every morning and evening (but wasn't intrusive at all). She's a very hard worker and makes your experience top notch. Other employees throughout the ship are all nice, but many gave us bad information so appear to be poorly trained. Often little things, but they add up. For example, I was told from an employee working in the photo section of the ship that the professional photographers weren't starting until 7:00 - 7:30 one night (because it wasn't a formal night), so we planned around that only to find they were all set up between 6:00 and 6:15 and we could have made better plans (impacting dinner and what we planned for the kids). Another time, again in the photo center (so where you'd expect them to know about the plans) I was told the photographers would be working on the last night (and it was the last day when I asked so you'd expect them to know that plans coming up in a few hours). We dressed up to get one last round of photos. Only to find out the photographers don't work at all on the last day. Another time I over heard a worker giving wrong information to a passenger on the rock climbing wall being open (when it wasn't) so I provided the right information. The Adventures Club really didn't offer enough age appropriate activities. My 8 year old boys found it extremely boring which impacted how much we used it. The movie night was good (although risky as the staff didn't know the movie options being voted on until after we had to check them in). Some small changes could go a long way. The dinners for the kids at the Adventure Club were way too restrictive. Poor quality chicken or terrible pizza and french fries. I know they have to work around kids with allergies...but there is a LOT more they could do to offer variety and healthy choices that work for all. Fruit?? Vegetables?? Quality meat from the SAME restaurant. We could not leverage the option of having our kids eat there and go to a nice meal. I had to feed my kids after we picked them up and at that point ended up having to buy it for them and spend money. We also got wrong information from the Adventures Club. Before planning a night where they would eat dinner there I called from my room as their flier did talk about the limited choices. The person I talked to said they'd also be able to get other food. Turns out their flier was right and the person on the phone was wrong. I did provide that feedback to the people working. The pools were so crowded it was literally people standing very closely together. The pool slides were very good though. On day one we checked to see if my kids could do the Flowrider and the person working measured both boys and said yes. We saved that activity for near the end as a highlight. But when we went back we were told 1 of the boys was too short. The measuring was absurd. Frankly, the one that passed has a slight point to his back of his head -- though both should have passed using the top of their head. But tell me please, how does a bump on the back of one make him "safer". Seriously - both should have passed but if you're going to play the "these are safety rules" card, then WHY would you pass the one with the slight bump? Before you launch your next and even larger ship, invest in employee training and set quality standards. Read Less
Sail Date April 2017
I had high hopes for the HARMONY OF THE SEAS. My first OASIS OF THE SEAS Cruise in 2010 was phenomenal and the ship was less than a year old. Just as her sister, Harmony's design is spacious and esthetically pleasing. Art work ... Read More
I had high hopes for the HARMONY OF THE SEAS. My first OASIS OF THE SEAS Cruise in 2010 was phenomenal and the ship was less than a year old. Just as her sister, Harmony's design is spacious and esthetically pleasing. Art work adorning the halls, walls and suspended from the ceiling was fresh, young and new -worthy a leisurely stroll with a camera. I love to walk full circle around the upper decks late at night -it's quiet, warm, refreshing, breathtaking and God fearing...simply beautiful. I have nothing but praise for the dedicated crew and breathtaking vessel, itself! But... The Oasis was full of activities for all ages. Harmony was hit or miss. I believe the full activities and programing list have yet to be implemented, on this ship. My older teen stayed in our cabin for most of the day, after the 3rd night complaining of lack of creative activities. Someone complained of an unusual sparse scheduling for Karaoke. The POW Moments were far and few between: "Boleros", the live music Latin club was a hit, the live New Orleans Jazz Band which magically appeared on the Boardwalk one afternoon was sea, was a welcomed surprise. "Grease" was a POW Moment as well as Wonderland, the eclectic restaurant a memorable experience from start to finish. Some (definitely not all) of the food was mediocre and had that pre-packaged/short-cut prep flare. A mini-cupcake, beautifully decorated would look inviting and delish behind the enclosed glass case, but take a bite and you'll come to the stark realization of generic box mix and water. Possibly all in the name of time, space and bakery hours. On the other hand, dinner rolls in the main dining room were fresh & melt-in-your-mouth superb! Prime rib = tender and tasty; tomato bisque = oddly bright red and most likely canned. I'll wait a few years and try her again. Read Less
Sail Date April 2017
Our group wanted to experience the new ship and all what it had to offer. The embarkation was amazingly smooth for such a large ship. Our group of 17 was on the ship within 30 mins. Since majority of the parties were suite guests the ... Read More
Our group wanted to experience the new ship and all what it had to offer. The embarkation was amazingly smooth for such a large ship. Our group of 17 was on the ship within 30 mins. Since majority of the parties were suite guests the disembarkation was smooth also. The lines for the regular passengers was tremendously long in the terminal. Ship was nice an clean with lots of activities to keep busy if you wanted too. Unfortunately the staff at many of the restaurants seemed understaffed to handle the amount of people on the ship. Our main dining room waiter worked extremely hard to maintain his tables, sometimes by himself with no assistant. The food was sub-par on this sailing in the main dining room, lobster was bad- chewy. prime rib fatty, menu had nothing that WOWed the group. Bar service in the dining room was a long wait just to get anyone to take an order. Jamie's Italian, was horrible, service was slow and bad. Food not good. Chop's Grill was amazing- service was great and food excellent. Izumi Asian - was amazing with the sushi. Pool deck bar service was slow also. If you wanted a drink it was faster to walk to the bar to get it yourself. Over all the staffing numbers need improvement to provide the service that you would expected for the dollars spent on the cruise. Read Less
Sail Date April 2017
We travelled with Royal Caribbean for 10 years. Was on Harmony in January, and wanted to show this beautiful ship to grandchildren. Maybe because of school break, but my experience was different 3 months later. We are not picky on food ... Read More
We travelled with Royal Caribbean for 10 years. Was on Harmony in January, and wanted to show this beautiful ship to grandchildren. Maybe because of school break, but my experience was different 3 months later. We are not picky on food - it is always very good and variable. But service people are so overloaded with work, that I don't know how they keep to remain so pleasant and helpful. Elevator's service was not in January, but in April it was even worse. 6 elevators on each side (does not matter on what part of the ship you are), but only half of them seem to circulate. People breath to each other face - that how crowed they are. While being upset myself, I heard a lot of complains from others too about elevator's service. Cabin's service is great. Thanks to ship designers I will still recommend Harmony of the Seas for it's beauty! Read Less
Sail Date April 2017
Looking to try something new, we chose Royal Caribbean because they had the newest, biggest ship. Many amenities were very nice, however, having only sailed with Disney previously (5 times), the service on Royal Caribbean does not come ... Read More
Looking to try something new, we chose Royal Caribbean because they had the newest, biggest ship. Many amenities were very nice, however, having only sailed with Disney previously (5 times), the service on Royal Caribbean does not come close to matching that on any of the Disney ships - from the dining experience to stateroom cleanliness and maintenance as well as how interested the entertainment staff is in ensuring a great time for everyone - Royal Caribbean fell way short. The dining took a very long time and there were a lot of items repeated on the menu each and every night. The buffets were crowded, The specialty dining was excellent, but cost additional money, as did many other things such as a convenience wrist band to allow you to not have to carry your room key, and internet, and even fountain drinks cost $70+ extra per person for the week. And their shopping - on the promenade - vendors were constantly bothering your with fliers and raffles. Read Less
Sail Date April 2017
Our family sailed on Harmony for spring break in 2 cabins. Our children are 16 and 7. We have gone on several cruises and also sailed with Norwegian and Carnival, although Royal Caribbean has been our line of choice in the past. The ... Read More
Our family sailed on Harmony for spring break in 2 cabins. Our children are 16 and 7. We have gone on several cruises and also sailed with Norwegian and Carnival, although Royal Caribbean has been our line of choice in the past. The ship is amazing. It is modern and kept very clean. The fitness center is huge and the jogging track is nice (almost .5 mile). There are countless options of things to do, but be weary of the crowds on sea days. Our cabins were spacious and our stateroom attendant was amazing. Embarkation was fast and easy. We ate in the dining room 5 of the 7 nights. There are many dining options, but some of the specialties are pricey. We ate at Sabor (mexican) for a lunch and a dinner. Food was good both times but service was very slow. Our dining room waiter was great. He was the highlight of the dining room experience. The food was mediocre. We have had better on other lines recently. It did not help that a salad was served to us with a large fly in it. Staff did try to make up for it with some goodies sent to the room, but sent them to the wrong room. This is where I will express disappointment in service. The crew was not friendly. Do not expect any "wows" from staff other than your stateroom attendant or dining room waiter. We thought someone would follow up after the fly in the food, but they did not. The shows were good, but make sure you have reservations. My suggestion would be to make reservations as soon as you are able to online before departure. If not, you are waiting in line until 10 minutes before the show starts. Comedy was good, but only one comedian for the week. Adventure Ocean was fun for the younger one. Lots of activities going on for kids. The Royal IQ app and the wow bands were a nice plus on the Harmony. Overall we had a good trip. We will probably try another line next time as our loyalty to RC is starting to decline. Read Less
Sail Date April 2017
My family and i have cruised many time with rccl. And will continue to do so. The food on this ship in the main dinning room is not as good as other rccl ships (including when i went on the allure) but still not bad. The biggest problem i ... Read More
My family and i have cruised many time with rccl. And will continue to do so. The food on this ship in the main dinning room is not as good as other rccl ships (including when i went on the allure) but still not bad. The biggest problem i had with this cruise compared to other rccl was with the redesigned windjammer buffet. Didn't offer as much in verity of food and not enough table space to sit (always felt like took forever to find a table.) also it was missing the egg station that got moved to the mini bites grill a deck below (that doesn't have indoor seating). Also this ship never has an outdoor deck party at night. could be just due to the design of the ship really doesn't work well for an outdoor deck party. They do use the inside for parties in the promenade mall. The other issue that we had on this ship was they turned off the ability for my kids to use their sail pass cards to make any purchases on the ship, even after i signed them up the ability to use the account when we registered to get on board. The reason we were told some kid went to arcade to ran up a big bill over $400 the first night. But i gave my kids the ability to spend on the ship and they turned it off for all kids under 18. so i had to go waste fun time inline at guest services waiting to turn it back on for them. Would not be so hard or a bad idea for rccl to update there software to allow parents control over daily amount of spending or where they can spend. if i can control things of that nature with my cable company or cellphone why can't they have that setup on their ship. And this is something that can be controlled by there iq app. The iq app. For phones was great!! Loved using it. Wish it was a little faster but was great with keeping me organized with what i have scheduled and what is going on with the ship day to day. The ship it self was a lot of fun and the service was fantastic as with most rccl ships. I had ran a group on this ship with 43 people on it and the staff was fantastic at making sure all our needs were taken care of and keeping us together when we wanted it. Would still recommend this ship to go on. Read Less
Sail Date March 2017
the good the aqua theater shows are just fantastic, the solarium in the front is a nice place to lay out and get away from the big crowds. The royal promenade was huge there was always something going on in it. The staff was fantastic ... Read More
the good the aqua theater shows are just fantastic, the solarium in the front is a nice place to lay out and get away from the big crowds. The royal promenade was huge there was always something going on in it. The staff was fantastic like any rcl cruise but on the last night prepare for the please give me good review speech. the bad this intelligent design they talk about is complete crap. The main buffet is very small, i honestly believe the freedom class ships have a bigger windjammer. To get into the buffet there are 4 sinks on each side and they make you wash your hands to get inside, it just causes more congestion during busy times. The gym is so small there are only 6 small windows that the treadmills get to look out of. For the free weights there is a max capacity of 6 people it is just so small for being the biggest ship in the world i know this wont affect everyone but it was just terribly small. The my time dinning make sure you plan your whole week before the cruise or right when you get on, and you will have to go to the dinning room the app will not work. Make sure you do this or you will be like us getting stuck with 845 dinner times. Now most standard cruise ships have 2 pools for all the guests and 1 for the adults. This boat has 3 for everyone on the hot days it would be so crowded in the pools you physically couldnt get inside. Wonderland is dumb im not a disney freak but it was really dumb. The ultimate abyss is really slow for what you think it is. Central park is another dumb idea its on deck 8 there is nothing but rooms and central park on deck 8 so you never go to it unless you have dinner on it, unless you miss trees you can spend a month on this cruise and never go through central park. Overall the ship itself feels like they are cutting corners they use to have wood railings now they are plastic the dinning room just bland and boring, the new boats just are not as fancy as they use to be. Dont get me wrong this boat is kinda nice it is amazingly smooth it barely rocks, and it was a good experience and it is a beautiful ship. Just the amount of people on it will drive you mad you have to wait in all kinds of lines and constantly bumping into people. To many damn people for me Read Less
Sail Date March 2017
First cruise on Royal Caribbean. 6th cruise overall. Previous on Carnival and Princess. This was a family cruise celebrating the graduation of our twin boys. We had adjoining cabins deck 10 Central Park. The cabin was nice. The ... Read More
First cruise on Royal Caribbean. 6th cruise overall. Previous on Carnival and Princess. This was a family cruise celebrating the graduation of our twin boys. We had adjoining cabins deck 10 Central Park. The cabin was nice. The adjoining room was very nice. The noise was not. Bands, etc from the pool deck float across that deck and fall into the hole that is central park. It is VERY noisy. We ate every evening in the MDR using My Time Dining. First night was a disaster. Second night we were placed in Grande Dining Room Table 448 with Duro and Vladimir and it was AMAZING! We stayed there the rest of the week. Those two guys plus head waiter Cheryl were beyond my expectations. Top notch! We purchased drink package and got shut off at the bionic bar because I ordered 4 drinks in 10 minutes. The first two sucked! Bionic bar does not use real orange juice. A screw driver there tastes like antifreeze! Much preferred the face to face bar tenders and the bar tenders at the non-smoking pool bar were excellent. Shows were great. We saw Grease and Columbus. Comedian was pathetic. Simeon, the host, was better than the main comedian. That's really too bad! Quest was so funny! I recommend it. The pool show I skipped after seeing the guy spin for 10 minutes while I was walking around. Seriously? Not to my liking. You simply MUST go to the Park Café and have the roast beef sandwich. Words will not do it justice. Now for the problems: Pictures on the Great Abyss are not covered by the photo package but it does not tell you that anywhere. Getting the charges taken off my bill was a challenge. The spa screwed up a reservation and we were charged for a service that was not used. I went to them for a credit. Management agreed they owed me a credit. They worked all day only to get my account charged a second time instead of the credit. This really pissed me off. Ana Prce with the guest relations fixed the problem. She even credited my for the spa treatment we received as a way to resolve the situation. Then I get home and was recharged for that spa treatment. Corporate office didn't believe my story and was giving me a run around until I asked them to check with Ana. She vouched for my story. BUT, it took corporate 10 business days to get the credit on my credit card. They charge your card ongoing while you are on the ship apparently because they don't believe you will pay your bill. But when THEY screw up, don't expect a resolution very quickly. It doesn't happen. This was my first cruise with Royal Caribbean. IT will be my last. I'm not a fan of the big ships. Going back to smaller venues and other cruise lines. RCCI does have embarkation down to a science. Other cruise lines could learn something from this. Read Less
Sail Date March 2017
We were a Work related Group consisting of 16 cabins who invited their friends and family to share / enjoy their prize. The Harmony's Cabin was more compact than those of the Oasis in 2014. For Cabins in the Bow (forward) of the ship, ... Read More
We were a Work related Group consisting of 16 cabins who invited their friends and family to share / enjoy their prize. The Harmony's Cabin was more compact than those of the Oasis in 2014. For Cabins in the Bow (forward) of the ship, whenever the thrusters were engaged....the ship VIBRATED as if in an Earthquake. If you were not booked by Royal Caribbean's Group Department....do not expect your Group's wishes to be met unless like me, you have to threaten to escalate my complaint to the Ship's Captain. That got RESULTS! During the cruise, we experienced 'Rough Seas'. This caused the ship to be tossed around. Passengers who don't have 'sea legs' suffered sea sickness. My daughter was bed ridden during those days at sea. She definitely does not want to go on another cruise...."Even if it is for FREE!!!". Service was as expected moreso as Royal Caribbean has to be competitive. Read Less
Sail Date March 2017
The Harmony is a new ship. The staterooms are tasteful decorated, with two separate closets and plenty of storage space. I was disappointed with embarkation. Initially There was no one curbside to take our luggage. We arrived at our ... Read More
The Harmony is a new ship. The staterooms are tasteful decorated, with two separate closets and plenty of storage space. I was disappointed with embarkation. Initially There was no one curbside to take our luggage. We arrived at our assigned time, but were not given the usual courtesy of priority boarding. We were herded like cattle. We waited 6 hours to get our luggage to our room. This is my 35th cruise and by far the most disorganized. I expected so much better crowd control with such a large ship (6700 passengers).They have been doing this cruise since November and so many of the staff acted like it was their first day. I waited 1/2 hour to get a drink and was overcharged. Bill should have been $20, got billed for incorrect AND correct amount of $27 ( $47 for two drinks!) it took 2 days to get this corrected. They automatically add an 18% gratuity for crappy service. $13 per drink definitely curbed my drinking. They nickel and dime you for everything! They sell popcorn at outdoor shows for $2.50 for a very small container. The Windjammer cafe gets so crowded we were turned away at times. There are some specialty restaurants, but you have to pay $34 extra for spaghetti! And room service has additional charges. I was with a group of 14 (Family reunion) and were we were never able to get a dinner time together. Be prepared for poor service if you phone for any service. I made Diamond status on this cruise, but got none of the benefits. I was told to wait 10 days post cruise. There are no enrichment activities. Overall this cruise left me with a bad taste for RCI. I won't go out of my way to travel with again. Read Less
Sail Date February 2017
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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