935 Royal Caribbean Harmony of the Seas Family Cruise Reviews

For many years I dreamed of traveling on Oasis class ship on RCCL. Finally decided to go for it in 2018 as I caught a good promotion. The ship was great with many state-of-the-art features. Fast internet connection. The food was good even ... Read More
For many years I dreamed of traveling on Oasis class ship on RCCL. Finally decided to go for it in 2018 as I caught a good promotion. The ship was great with many state-of-the-art features. Fast internet connection. The food was good even in buffet and main dining room. However, when i got onboard my dining reservations for mytime dining were MIA. Lucky I checked on this early on and was able to rebook preferred times onboard. I def prefer NCL Freestyle dinning, one less thing to worry about! The shows were very good (comparable to NCL quality) but definetely not as many activities as NCL. I booked a boardwalk balcony stateroom on the 8th floor and can definetely say you WILL hear not only the boardwalk noise but also the noise from the aqua theater. FYI- shows run until 10 and 11pm each night! This affected the quality of my vacation much more than expected. Did not rest much. Television also had very limited channels. Overall, I think I will stick with NCL or Disney from now on. Read Less
Sail Date December 2018
Embarkation was smooth. Disembarkation took a little longer. The ship was at capacity but you couldn't tell with so many activities, shows, shops, dining, etc., Our cabin was nice. We had the virtual balcony cabin. Next time ... Read More
Embarkation was smooth. Disembarkation took a little longer. The ship was at capacity but you couldn't tell with so many activities, shows, shops, dining, etc., Our cabin was nice. We had the virtual balcony cabin. Next time I'll just get a balcony. Dining was a great experience. We were attended by two brothers from India. We saw all the shows and hung out in the dance club Bolero. The aquatic show is a must see! Service on the ship was excellent. I had to make an emergency call home and without question the officer hand me the phone. As for ports and excursions, Ladadee I overcame my fear of heights and did the zip lining from that 500 foot mountain! Jamaica we did the Bamboo Beach excursion. If the weather was better, it would have been more enjoyable. Cozumel, we walked around downtown. We will definitely cruise again with RC!! Read Less
Sail Date December 2018
I want to make it clear that most people may find this cruise/ship wonderful and may leave thinking that it was the best vacation of their life. This review is about why it feel short of our expectations due to dietary needs, food, the ... Read More
I want to make it clear that most people may find this cruise/ship wonderful and may leave thinking that it was the best vacation of their life. This review is about why it feel short of our expectations due to dietary needs, food, the ship and service. This was our fourth cruise. Previously we have been on Regal Princess and the Celebrity Reflection two times. This was our first time on Royal Caribbean and most likely our last. We are married and in our mid 30’s. We booked this trip about 4 months before sailing and got a balcony room on the 6th floor starboard side. I really liked the location of our room, as it was so close to many of the places one needs to go on the ship minus the top decks. The room was beautiful, very well laid out, a huge amount of storage, a very nice size balcony with chairs that came with footrest. The hallway by our room smelled weird, like sawdust, or wood chippings. It was strange and never went away. The ship itself is gorgeous, wonderfully decorated throughout with every possible amenity (some included some not) The Gym was large and very well equipped. The adult’s only solarium is huge, very nice and a quiet escape from the crowds and hoards of screaming children. We didnt like how the ship layout is disconnected from the sea. No place to dine with a view of the ocean. No outside eating at the buffet. No outside venue except for pools, slides and mini golf. Every venue is inside. I missed the ocean on the cruise, oddly enough. This also made me want to spend time in my room so I could be on my balcony. Why three stars? Food: fell short based on our previous expectations. Not just in quality but more so in selection. Dining room menus were unimaginative and boring at lunch and dinner. Most nights we said, “hmmm, I guess this one” it wasn’t exciting. While the food that came out was responsibly good but again nothing that stood out. The same goes with the desserts. We ate all of our meals in the dining room except for three. One dinner we ate at Chops. Service, food and venue were amazing. Nothing more to add. The other two meals regrettably were eating in the Windjammer Café. Windjammer Café was terrible, gross and overcrowded. The buffet on this ship is tiny for the amount of passengers and the size of the ship. It is so overly crowded that one can hardly ever find a seat or one spends 15-20 mins looking for a place to sit. Not only was the venue too small but the food offerings were limited to the point that on the first day, I kept walking around thinking.. is this it? There are no more options The buffet is separated into two sides, one on the port side and one on the starboard side. They are identical in offerings. There are four stations: 1. Sandwiches and Pasta Salads, 2. Pizza, burgers and hotdogs, 3. Salads and veggies 4. One carved meat, Indian food and rice. All stations stayed the same except the carved meat changed. This was the most limited buffet we have seen. The buffet on both the previous ships we have been on not only were larger in size but in selections as well. Plus, the selections changed daily. While we only dined here twice, we came here multiple times to take a look and left due to the selection/crowd. Service: Service in most areas of the ship were what we expected. Friendly, quick and attentive. However, in the main dining room the service at lunch and dinner was horrible and sometimes embarrassing. On multiple days, incorrect food was brought to the table, items were forgotten, drinks were never brought, we waited 45 mins for eggs and we were completely forgotten about twice. Dinner service was always wonderful. While we are realist and understand mistakes happen, these items were a real blunder for us. Especially since the buffet was bad in our opinion that we had to eat in the dining room. We did tactfully let the manager know and it our concerns were addressed with understanding and apologizes. After voicing our concerns, we were regularly checked-up on by the manager at every visit to the dining room. Fellow Passengers: While I never let this effect my vacation too much, on this ship it was hard to ignore the fellow passengers. There were TONS of kids. I was expecting a large number of kids, but there were A TON! Running through the hallways, chasing each other on the stairs, running around the dining room. Luckily, there was the adult only area for the sea days and relaxing. Passengers making political statements: While this matches the political turmoil in the country, we saw many people wearing political statements with their attire. Not only was there a large amount of red hats, there were loud conversations that seemed poorly timed. While everyone is entitled to their opinion, we are all on a ship together and all come with different views. There is no need to publicize your political opinions with tacky clothing and loud conversations during dinner. One in our party is Gluten Free. Gluten Free: This ship fell short of Gluten free options. While they did a good job at pre ordering meals at dinner for the next day, the options in general were meh. The buffet had two options that never changed. Also, there was inconsistent labeling across the ship for all dietary needs. On celebrity, every edible items in all venues are clearly labeled. We spent a large part of every meal navigating the gluten or settling for food that was unappealing. Read Less
Sail Date December 2018
We like the Oasis Class ships and have previously been on Allure and Oasis. Harmony felt familiar wand is a newer ship so we gave it a try. It had been about 5 years since our last cruise. We had My Wife and I in one cabin and our 8 ... Read More
We like the Oasis Class ships and have previously been on Allure and Oasis. Harmony felt familiar wand is a newer ship so we gave it a try. It had been about 5 years since our last cruise. We had My Wife and I in one cabin and our 8 year old daughter in a separate cabin. Both ocean balcony cabins were on the 14th deck on opposite sides of the ship (which allowed us to be on an outside balcony on either side of the ship for views. One cabin (14574) seemed smaller than previous cabins on Allure and Oasis which was a bit of a disappointment. The other cabin (14172) was a disability equipped cabin and was much larger although devoid of a couch and coffee table. There was a small chair and no foot stool in the corner and a small dressing table in another corner. Otherwise it had a lot of open floor space which we enjoyed. The fridges in both cabins barely cooled what we put in them and were not adjustable. As I read in other recent reviews of this ship, you do feel a bit nickeled and dimed throughout. Room service is no longer free, and we simply ordered none the entire cruise. While sitting playing cards in the casino, I was charged nearly $5 for a simple cup of coffee with cream. This particular experience left us feeling shorted and as a result we are going to try Norwegian Cruise Lines for the first time next cruise. I purchased an Internet and Soda drink plan and they give you a plastic cup to refill. The cup is designed to hold a small amount - very narrow on the bottom up to a wider top. I was agitated the first time I tried to use it in the machine. I put some ice in it and sprite, drank most of it in a few seconds and put the cup back in to top it off. A message came up indicating I had to wait 8 minutes before refilling it - Seriously?! You can use your card in the bar to get soft drinks at no charge and not experience the 10 minute wait time btw. Additionally, I only found 2 stations the entire time I was there - one in the 5 deck pizza parlor and the other in the windjammer buffet. I'm sure there are more but they seem well hidden. The ice cream machines on Deck 15 were poorly maintained and often closed or frozen up because of not being refilled. This was a particularly disappointing experience for our 8 year old. THe food in general in the dining room and Windjammer Buffer was pretty good - I think better than our previous cruises. We purchased 3 meals for 3 people each time at the 150 Central Park, Chops and Wonderland. 150 Central Park was excellent as was Chops. Great array of appetizers and main courses and great desserts. We probably will not return to Wonderland. The food there was cute but not particularly tasty. We returned one entry which was fish on pretty much plan rice. Not special at all. The Pork Belly was good. One major difference with Wonderland was we were told we could not order extra entree's as you can in the other specialty restaurants. Then we watched the two tables on each side of us receive extra entrees from a different waiter. Just not a good experience there for us. I also ate in Johnny Rockets and the Sabor Mexican Restaurant for lunch multiple days and even took my 8 year old to Johnny Rockets once. Both were excellent. Sabor was some of the best mexican cuisine I've had and was surprisingly excellent compared to the Mexican Restaurants on Allure and Oasis. The Park Cafe in Central Park which is no charge was also very good. They had an array of salads, soups, paninis, and delicious roast beef sandwiches on buns. Mini Bites was not as advertised - it just had Hamburgers and hot dogs and fries and such. It was OK the one time we ate there. The little sandwich shop on the promenade deck had good sandwiches and wraps with coffee and tea at no charge. No soda station there however. When we boarded the ship, we went to the Solarium Cafe - which had a smaller buffet than Windjammer but was not crowded and was good - an escape for the crazy busy Windjammer buffet. A disappointment was there was no cupcake/ice cream shop on the ship anywhere. Ice cream was a bit hard to come by - especially with the deck 15 ice cream machines being nearly useless the entire cruise. there was ice cream in Windjammer and for dessert in the the Silk main dining room if you requested it. But typically small portions. Johnny Rockets has excellent shakes and Sundaes but you have to pay for them. I'm not sure if you can purchase a sundae there without paying for an entire dinner. We liked the stops - St. Marteen, San Juan and Labadee. MY wife paid to get a scuba diving certification in the ships PADI center during the cruise - about $600 plus mask and snorkel. She had to get up very early to attend classes at around 7 am on 2 or three days. I chose not to do such because I enjoy sleeping in on vacation myself. She got to go diving in 4 separate locations as part of the program. My 8 year old daughter and a friend's 10 year old daughter enjoyer the adventure club which is no charge. We were able to get our 8 year old bumped up to the 9-11 year old group so she could be with her friend. the center was closed from 5-7 each day as I remember and open until 10 pm. There are options to pay for 5-7 and dinner assistance along with staying I think until 2 am I believe I heard. They played games and crafts. My daughter colored a pillowcase and got all the other kisd to sign it for example. THe ship did not feel crowded the entire time we were there by the way. After the first day it was no unusual for empty elevators to appear. Of course after shows and at end of excursion time, elevators would fill up. We did anytime dining and made specific reservations for each night in Silk main dining and got in fairly quickly each night. We have a truly marvelous waiter and assistant - Alphan and Cintia. This really made us enjoy the cruise more.Alphan was even able to get us some great Indian food that was not on the menu. My 8 years old hugged him every night we were there - and she's normally shy. Our cabins were kept clean and no issues there. We had towel animals nearly every day which my daughter loves. My wife stubbed her toe badly in a bathroom on the beach in San Juan when she was scuba diving. We both thought it was broken and she went to the infirmary for an x-ray. Even though it did not occur on Royal Caribbean property, they did all of the xrays, medical treatment and a soft cast for free which was a nice surprise. We had to go down to customer service twice. I had purchased an internet package and there were no instructions on how to obtain a code to access such. On the first day of the cruise it was impossible to get anyone in customer service to answer the phone, so I had to go there and they had to call and get a code for internet access. They said I should have received an email with instructions. There were no emails although I showed the the email containing the billing for such. I had a frustrating experience in the arcade.I took advantage before boarding of purchasing two $100 arcade credits for $80 each on the internet site. When we boarded the ship and first went to our cabin there was no mention of such. When we came back to our cabin later, there were two identical letters (one for me and one for my wife) stating we should go to the arcade, show the letters to the attendant and he would take care of us. Problem is there is no attendant in either arcade. There is a phone and number to call - which I did. And you cannot hear the person well because of all the gaming noise. Turns out I ha to swipe to Sea Pass card at the machine you purchase credits at - but not purchase anything - and then tell the guy on the phone so he could see it and add credits manually. Then after this mess, the card locked up and stopped working multiple times and I have to repeat the process and call multiple times. The card was locking up because "we were using credits too fast". Then he informed me that there is a $49 daily limit - even though we had $100 on the card. QA really terrible experience. Service in general was good throughout our cruise (other than the silly arcade experience) Entainment was the best I've experienced on a cruise. Grease, Columbus, the ventriloquist, and especially the water shows were all fantastic. So we had a good vacation on this cruise with a couple of bumps as noted above. Read Less
Sail Date December 2018
I cruised on the Harmony of the Seas November 25th thru December 2nd. This was only my second cruise ever. My first one was last year on the Carnival Vista so my review is mainly based on comparing the two experiences. I will group my ... Read More
I cruised on the Harmony of the Seas November 25th thru December 2nd. This was only my second cruise ever. My first one was last year on the Carnival Vista so my review is mainly based on comparing the two experiences. I will group my review into sections in case someone just wants to skim through it. AIRPORT TRANSFER - 1 out of 5 stars Don't do it. I wasn't planning on it, but someone in our group purchased it for all of us. It cost $30 per person and involved waiting for 40 minutes at the airport to then get on a 20 year old coach bus, which took us to the terminal. The terminal is about a mile and a half from the airport! There was 4 of us, so the cost was around $120 round trip, so $60 each way. While waiting at the airport I checked Uber and it would have cost us under $20 for a Uber SUV with a 4 minute wait time! Bad start to our trip and a horrible first impression of Royal Caribbean. The return trip was a bit better, but we still waited on the bus for around 20 minutes for it to fill up. THE SHIP - 5 out of 5 stars The Harmony is an amazing ship and definitely more upscale than the Carnival Vista. Our stateroom was very nice and especially the bathroom was much nicer than on Carnival. Many bars, restaurants, and things to do. We were able to find 4 empty pool chairs next to each other at any time and in any part of the ship! The only time it felt crowded was after shows when everyone was leaving the Royal Theater or Aqua Theater, which I think is completely normal and to be expected. The pool decks were pretty much empty after 10pm and we got to have a hot tub to ourselves every night. This seemed very strange on a ship that carries so many passengers. After midnight the Promenade and all other parts of the ship seemed empty as well. The casino was never overcrowded at night. We never went to the night club so maybe that's where everyone hung out at night? It didn't seem like there were many kids on the ship and the ones we encountered were very well behaved and not a problem. THE FOOD - 4 out of 5 stars Contrary to many reviews on here, we thought the food in the Wind Jammer was fine. Many healthy options including salads, fruits and vegetables. Perhaps its a matter of expectations. My expectations were pretty low after reading all the negative reviews here and they were exceeded. Also contrary to most reviews on here, we never found the Wind Jammer to be crowded. There was a long line to get in at your typical 12-1 lunchtime so we either ate at a different time or went somewhere else. There are many other options. Not sure why someone would wait in a long line and then complain about the place being crowded. The Solarium was a great option for breakfast, lunch and dinner. Park Cafe was good as well. We used the coupon we got from Costco and went to Jamie's Italian. We were amazed. The entire experience and the food was excellent. Totally disappointed with Johnny Rockets. We also had a coupon from Costco to eat there for free. Thankfully it was free, because the food was horrible. Onion rings stuck together. Super greasy burger. Chilly Cheese Dog that looked nothing like we expected. We thought the burgers and fries at Small Bites were a lot better. ENTERTAINMENT - 5 out of 5 stars The Fine Line was AMAZING! Definitely see the show early, because as other people have stated, it often gets cancelled due to the weather/wind. Grease was great. Columbus was pretty bad. Went from ok, to weird to extremely cringy/embarassing. Turns out the whole thing was basically a Royal Caribbean advertisement. I read many negative reviews about it so my expectations were very low. If I went into it blind, I might have left towards the end. Our Headliner show was Earl Turner. Very entertaining and funny guy. CRUISE DIRECTOR - 1 out of 5 stars I wanted to comment on the cruise director Michele separately since I thought he was horrible. I'm sure that Royal Caribbean does customer research and the whole cruise director concept is catered towards what the majority of their clients want or expect. Firs of all, he was barely visible. I think it was day 2 of the cruise when I found out what the cruise director looks like and what his name is. He didn't seem to be a big part of our experience and he was also not very charismatic. The reason for my review might be that Carvinal set the bar very high. Our cruise director on the Vista was Matt Mitcham. Matt was unreal! Seeing him around and hearing his voice (deep voice with a British accent) was a big part of the whole cruising experience. He danced, he sang, he partied... He is definitely one of a kind and after doing some research it looks like he received a cruise director of the year award which is well deserved! THE DRINKS - 5 out of 5 stars We had the drink package and the first thing we noticed that you don't have to sign a receipt for every drink you got, as opposed to Carnival. This was awesome! The package already contains 18% gratuity and getting a receipt with an "additional tip" line seems like your being pressured into tipping more. We only got a receipt a couple of times in the casino bar. The alcohol selection was great and the drinks were delicious. Definitely not watered down, which we suspected Carnival of doing :-( OVERALL - 5 out of 5 stars The categories I rated lower didn't have a huge impact on our overall experience, which was fantastic! I might not go on the Harmony again (just because I would prefer to try out a different ship) but I would definitely recommend it to others. Read Less
Sail Date November 2018
Embarkation and disembarkation was very fast and smoothly. I got a Cabin with balcony,..although tight, it was enough for a family (2 adults / 2 kids). The initial shock was that the initial package only covers water & Maid lemonade ... Read More
Embarkation and disembarkation was very fast and smoothly. I got a Cabin with balcony,..although tight, it was enough for a family (2 adults / 2 kids). The initial shock was that the initial package only covers water & Maid lemonade & orange juice. The shows are way too late, so usually the kids would turn into THAT burden!! The first show with that guy spinning for 1h was the worse thing I have ever witnessed in my life, since I was born. The food was OK....but the drink was NOT covered, even wine!!!! The best time of vacation was the beach over HAITI. The worse was Jamaica, where you literally stop at the door of an OUTLET, with NO sand nor beach around. If you want to go to the beach, you must ride 15 miles on a bus or taxi (NOT included). We stepped out for 15 minutes only, noticed the strong tourist trap, and came back to the ship with dry towels. In Cozumel, they stopped the ship for the "whole day", till 6:30PM!! We decided to paid for a whole day "all inclusive", offered by Royal Caribbean Harmony of the Seas. Another trap = the bus bring you to the beach, but ....hahahahahahahah :) :) ... you must be back at the bus stop at 1:40 PM, so you can get the LAST bus back to the ship. I mean, you get at the beach around 10 AM...and come back at 1:40PM. (3:40 h of "All inclusive" at the beach in Cozumel). IT is clear that they could put the LAST BUS for 4:00 PM,..but... it is what it is. Read Less
Sail Date November 2018
It was my 50th birthday and I heard so many wonderful things about these huge Oasis class of ships! I researched obsessively about what room to choose and ultimately went with Room 12599, on the starboard side of the ship overlooking ... Read More
It was my 50th birthday and I heard so many wonderful things about these huge Oasis class of ships! I researched obsessively about what room to choose and ultimately went with Room 12599, on the starboard side of the ship overlooking Central Park. It was lovely! I have a fear of heights and don’t like balconies overlooking the water. But the balcony overlooking the park was cozy and just perfect. Central Park itself is on Level 8. The rooms overlooking the park on Level 9 do *not* have balconies. Levels 10, 11, 12, and 13 have balconies overlooking the park. After reading other reviews, I didn’t want to be on Level 13 and risk hearing the pool noise overhead. Level 12 was perfect because you could hear live guitar music at night but it wasn’t too loud. Ship was magnificent as was entertainment. Service so so friendly. We liked the buffet better than the formal dining rooms (not the uncharged specialty restaurants). Dinner at Wonderland was unforgettable. Trip of a lifetime! Read Less
Sail Date November 2018
We were a group of 15 friends and family (hence Framily) on the 8 night Harmony of the Seas Cruise. We had previously cruised twice each on the Allure and Oasis. It was very obvious that Royal had learned a lot from the two elder sister ... Read More
We were a group of 15 friends and family (hence Framily) on the 8 night Harmony of the Seas Cruise. We had previously cruised twice each on the Allure and Oasis. It was very obvious that Royal had learned a lot from the two elder sister ships and incorporated much of that learning into Harmony. Embarkation was a breeze. We arrived at the port around 10:15 and were on board by 10:45. Quick and Easy. The only line we stood in was at the metal detectors, but it moved very quickly. Though Harmony is essentially the same as Allure and Oasis, the spaces seemed more well thought out and the traffic flow was much improved. Even the small changes to the room layout made the staterooms seem larger. I cannot think of a single time other than during debarkation that we stood in any lines or felt crowded during the week and we had over 6000 passengers on board. We were in JS 7640 and it was a great room! Lots of space and lots of storage. In fact for the first time ever we had an entire empty set of drawers and a small coat closet that we didn't use (other than the safe). Our room steward was very attentive, yet not overly intrusive. She made sure we had all we needed. We did notice that the room stewards were much less visible on this cruise than they had been in the past. Not sure if this a a change Royal has made of just a by chance occurrence. This was not a bad thing as when we needed our room steward she always seemed to be available, but we did notice that overall we seemed to see less of her throughout the trip than others int he past. The shows in the Theater, Ice Rink and Aqua Theater were good. Grease was well performed, but the hairline mic placement on the cast was both poor and distracting. Columbus the Musical was fabulous and probably my second favorite Royal performance after Mama Mia on the Allure. 1887 was well performed, but the I found the story line to be slightly lacking. Food overall was very good. Complimentary food options on the past few Royal cruises we have been on left something to be desired, but Harmony more than made it up. Food was properly cooked, well seasoned and well presented. The only complaints would be that service the first night in the MDR was EXTREMELY slow and that throughout the 8 night cruise our drink orders in the MDR were regularly mixed up or just plain wrong. We did 4 specialty restaurants: 150 Central Park, Izumi Teppanyaki, Chops and Wonderland. All 4 had great food and fabulous service! The best part was Izumi and Chops were the only two restaurants that our whole group went to together and both happily accommodated us! Bar service was great at some bars and meh at others. The Boot and Bonnet Pub on Deck 5 was spectacular. The Bonic Bar was a cool phenomenon but slow and had some glitches. Unfortunately, the bartender assigned there was new and struggled a little with the system. Vintages had a great selection of wines and the staff were good, but definitely the least engaging Vintages staff of any ship we have cruised on. One call out to Royal's staff is the spectacular manner in which the accommodated unexpected things. On Day 3 we did a pub crawl with a bunch of other cruisers. We started at the Boot and Bonnet and moved around the ship. Royal did a great job of surging bartenders to the locations we were moving to to accommodate the sudden influx of people and then the sudden drop off as the group moved on. The ports were great! We didn't do any cruiseline sponsored excursions except for the Dragon's Breath Zipline in Labadee. In St. Thomas we spent the day at the Cruzan Beach Club at Secret Harbor Beach. Even with 3 other ships in port the beach was not over crowded and we had a blast (even in the rain). We were able to rent Paddleboards for a couple of hours from Aqua Action Watersports. None of us had ever been to St. Kitts, so we did the Grand Island Tour through Thenford Grey and got to see so much. Basseterre, Caribelle Batik, Brimstone Hill Fortress, Timothy Hill (where the Atlantic meets the Caribbean) and then the Shipwreck Beach Bar and Grill. From Shipwreck, some of our group headed back to town to shop and some stayed for lunch. The tour guide and driver happily came back to get those that stayed for lunch and got us back with plenty of time to shop before departure. In San Juan we booked the most AMAZING waling food tour through Old San Juan with Spoon Food tours. Food was awesome and Pedro our tour guide was fun, informative, enthusiastic and just plain great! He was probably the best tour guide we have ever had on ANY tour anywhere. In Labadee we spent most of the day at Nellie's Beach. A couple of us headed out to the swim up bar at Adrenaline Beach. Be sure to take your Seapass card with you. We remembered, but a lot of people did not and had to go back to shore to get them. The Dragon's Breathe Zipline was great. Checked in, Quick intro into your gear, test ride on the baby dragon and then hop in the trucks and head up to the top. The view is breathtaking and the ride is beautiful. Over all a great day! Debarkation was easy! Since we were flying out that evening we did the Luggage Valet service. I cannot say enough about this program. You put your luggage out the night before as normal, but don't pick it up again until you arrive at your home airport. The $25 charge for the service is well worth not having to lug anything more than our carry-ons to the airport. That being said, we could disembark at anytime. There was a constant line to get off the ship itself and to get down to the area where you could pick up your luggage. We down loaded the CBP Mobile Passport App and once me made it downstairs were put in a separate line that allowed us to be through customs and out the door in 5 mins. Overall, this was a great trip and Harmony quickly became the favorite ship of everyone in our group! Read Less
Sail Date November 2018
This was my first cruise anywhere and I had no idea what to expect. I was in awe when I stepped foot on the ship. There was so much to do, that I didn’t get to see everything on the ship. Our rooms were always kept clean with some ... Read More
This was my first cruise anywhere and I had no idea what to expect. I was in awe when I stepped foot on the ship. There was so much to do, that I didn’t get to see everything on the ship. Our rooms were always kept clean with some towel animals left on our bed. The Guest Service dept was incredible!! If you ever had a issue (minor or major) they would call and ask to come up to our cabin to make sure they made it right. The activities were all incredible and offered something for everyone. My only issue was if I was in my room at the time of announcements, I couldn’t hear them. Also, we were a bit confused about our “My Time” dining, but finally figured that out (part of being a newbie to cruising). Already booked our next cruise while on the ship. If you’re going, you’ll have the best time !! Read Less
Sail Date November 2018
Great Ship, Wonderful Service, Even full (6700 passengers) it did not feel crazy crowded. We ate mostly in the MDR thought the food was good. Really enjoyed the Mediterranean Food at the Solarium Bistro for Dinner. We like to eat lunch in ... Read More
Great Ship, Wonderful Service, Even full (6700 passengers) it did not feel crazy crowded. We ate mostly in the MDR thought the food was good. Really enjoyed the Mediterranean Food at the Solarium Bistro for Dinner. We like to eat lunch in the MDR on sea days, but the menu was pretty limited - the great thing is there’s a buffet in there that you can also use if you don’t see what you like on the menu. Windjammer was pretty busy for breakfast- we tried to eat at the MDR when we had time. Saw most of the shows, they were ok, the standout was Grease. The ship is great for families. We loved Labadee - did the Dragons Breath ZipLine - really enjoyed it. We took a taxi to Paradise Beach in Cozumel - it was fantastic. Climbed the Dunn’s River Falls in Jamaica - loved it! Our favorite neighborhood was Central Park - it’s beautiful and never very crowded. Read Less
Sail Date November 2018
We have been on 10+ cruises but this was our first one with Royal Caribbean. We would definitely recommend and book again on this ship! We were impressed with the beauty and cleanliness of the ship, the quality of food was very good, the ... Read More
We have been on 10+ cruises but this was our first one with Royal Caribbean. We would definitely recommend and book again on this ship! We were impressed with the beauty and cleanliness of the ship, the quality of food was very good, the ship is configured very well to give people both quiet space and areas for energetic activity. It's a big ship but we never found it over crowded or overly lined-up at elevators, restaurants, activity centers, buffet areas. yes, there were lines sometimes but they moved quickly. My favourite area was the Central Park and the Park Cafe. It was a garden oasis with real birds and plenty of comfortable seating. It was sunny and tranquil during the day - perfect for lounging around, reading and a coffee/drink. At night, we had dinner at Jamie Oliver's and sat outside on the patio where we were serenaded by the guitar and wonderfully tranquil atmosphere. It truly was magical. I would definitely recommend the BOGO specialty dining package as you get 2 specialty restaurants on the first 2 nights at 2 different specialty restaurants of the ship's choosing for around $40 each person. We got Jamie Oliver and 150 Central Park and both were excellent! I only wished the Park Cafe had longer hours. Doesn't make sense that they create a beautiful area for lounging and then limit the complimentary cafe for only a few hours. It was inconvenient to hop down to the 5th floor for snacks, lunch each time. The food was good but we would have liked more variety each day. The Windjammer basically had the same food for breakfast, lunch, and dinners. The main dining rooms switched it up a bit but still not a huge variety to choose from. Our main wait staff was efficient and friendly enough. The bus staff in the Windjammer were terrible. Surly and slow pretty much sums them up. Very busy buffet area but tables were not cleared quickly and bus staff seemed to work begrudgingly. We were also very surprised to see that many of them did not speak any English at all. Definitely more training needed for customer service excellence! On the other hand, the servers behind the counter and in the main dining areas were quite attentive and we were very impressed at the length they went to ensure our son's peanut allergy was taken seriously. Loved that buffet food was labelled gluten, nut, no sugar etc clearly for passengers!! Low sodium options would be great to see for healthier fare. Have to mention that people are like crazed animals during meal times at the Windjammer. Careful they don't run you over especially if you like to take your time considering options. Entertainment was very good. The Fine Line was excellent but unfortunately beware that seating is in the Aqua Theatre and near the Boardwalk where it is VERY SMOKEY! The second hand smoke throughout the show was terrible and even thought the show was good we opted not to go back there for any other performances. It's too bad because it's a beautiful outside theatre, not too windy, really beautiful to be under the stars and the sea air. The gym was the spacious, bright, clean, and had a good array of gym equipment. Hands down the best cruise gym we've seen! Very well configured. The pool area was of course crazy crowded. Again, watch out for inconsiderate and self-absorbed people who hog lounge chairs and pool space. Also, lots of kids running headlong into people in their excitement. Lots of serving staff and cleaners constantly wiping up after them so it was bearable. I would suggest lounging in the Solarium area for adults. No pool but lots of space, chairs, cabanas, showers and cooling station nearby to cool off under. Plus there are walkouts all around to catch the sea air and it's fairly close to the hot tubs as well as the Solarium buffet and bar. Views are beautiful without the constant clatter, chatter of people and kids jumping, running around. The ship does not have a library, they have a card room on the 14th floor. It was very disappointing as the only games they had on offer was checkers and chess. Not a very current selection of board games! There were only 2 shelves of books and most of them were in a foreign language - very strange. All the other ships I've been on had a huge variety of board games and books so I didn't think I had to pack our own. With all the great spaces available and time on hand, my family and I were looking forward to spending time playing board games together on vacation. We were there during Halloween and lots of people got dressed up which was wonderful to see. There was a contest as well as an all ages dance party on the 5th floor Royal Promenade area. Great idea for families but the music pretty much sucked so a lot of people just stood around or left after a while. Too bad bc it was obvious everyone was in the mood to dance but the live band picked some undanceable tunes to sing. It would have been much more fun with a DJ spinning tunes. The ship was truly quite beautiful, very clean and modern. Lots of activity for those who want it and plenty of quiet, pretty space for those who don't. We had a good experience and were not disappointed with our choice! We would book this ship again and hopefully some of the negatives above will be much improved next time! Read Less
Sail Date October 2018
I had a great vacation on the Harmony of the Sea ship. The staff was excellent and very friendly. Any concerns I had were quickly resolved. I was advised on two shore excursions that were great. Particular thank you to Saghordhary Umbay ... Read More
I had a great vacation on the Harmony of the Sea ship. The staff was excellent and very friendly. Any concerns I had were quickly resolved. I was advised on two shore excursions that were great. Particular thank you to Saghordhary Umbay Naiko, guest service officer. She was very friendly and helpful in resolving all my concerns. The rock climbing attendants gave me and my friends an exceptionally good time. They made the challenge of climbing the wall fun and exciting for me and my friends. The room was always clean and comfortable. The food was good at all the restaurants. The only thing I was not particularly fond of was having a garden view room. With adjacent rooms on the other side it seems a bit intrusive. I would advise guests who are concerned with privacy to stick with a ocean view room. Overall, it's a great ship and a wonderful crew. Read Less
Sail Date October 2018
We had a great time on Harmony of the Seas with our family of five! Embarkation was different from the last time we cruised with Royal 5 years ago. You don't get your seapass card until you get to your room. You had to go through ... Read More
We had a great time on Harmony of the Seas with our family of five! Embarkation was different from the last time we cruised with Royal 5 years ago. You don't get your seapass card until you get to your room. You had to go through security first and then in line for check-in. I had already filled out all the paperwork online before including photos, but they still took new photos there. We had two rooms. We had to go to guest services to see if we could get another card to get into each other's room. We were able to get second cards which worked out perfectly. The first day had some moments where the staff seemed new and unable to answer questions. We bought 4 soft drink packages and the employee seemed distracted with helping everyone but us. Guest services had a line before the line and the employee told us no we couldn't get the second card to the room but stand in line if we wanted. We came back later when the line was shorter and got the second card so that employee was giving out mis information. Buying shore excursions on ship with two rooms was a pain. We had to get help several times. Tickets weren't able to print out and they were not delivered to our room, so I had to go back down the next day to get them printed out. We had a large balcony room - much bigger than any previous ship we had been on. Very nice, spacious and modern. We liked it a lot. We had lots of bags, so hiding them out of sight wasn't possible. We also had an interior room - again very nice, modern and spacious compared to previous cruise cabins. Our attendant was wonderful! He kept the room clean, we got towel animals and I was very happy with the attention to detail. The ship is everything everyone said it would be. Yes there were moments and locations with overcrowding - Can't get into Windjammer on day one. Elevators were impossible after muster stations or shows, but we dealt with it. Overall the crowding wasn't that bad. Muster stations have changed!! We went to the ice skating rink and sat in air conditioning and watched a safety video. Very different and welcoming! Main dining was great. The first night was a little hectic and long but after that our waiters Robin and Giomire were fabulous. My kids had their appetizers as soon as they sat down. Food was excellent. However, the variety was limited. By the 7th night, I was getting tired of some of the same foods. No more singing to you and no more 'theme' nights. The last night they did sing - very nice! No more midnight buffets. However, one night in the windjammer they had chocolate festival. We ran up there to get chocolate covered strawberries and they were already out. I heard a kid broke the stand. I have a curse where I never get them on a cruise and the curse continues. Windjammer was what everyone talked about. Very crowded, felt cramped. It was long and windy but tight. Food was great on somethings and not so much on others. Their scrambled eggs were runny. Mini Bites was perfect to eat at while swimming. We loved eating there. Kids loved the all you can eat pizza at the Sorrentos. After 9pm - you can only get pizza at sorrentos, everything else was shut down! Kids loved the ice cream machines!! Yogurt was only on certain days. Ice cream was only available during certain hours but the kids figured that out quick! Shows were excellent. Grease was great! It was long and cold - take a sweater/jacket to the show. 1887 skating show was great - loved the lady with the hoola hoops. Columbus was dorky and corny - it made you laugh and I liked the songs but was probably my least favorite show. Juggler show was worth it - GO! I made reservations for all the shows before getting on the ship - DO IT! Don't wait. Reservations allow you to get there 30 minutes early to scan your card and find a good seat. They let non-reservations come in 10 minute prior. Best show we Fine Line in the Aquatheater - we went twice it was so mesmerizing. I loved the two guys on the bounce cords - so cool to watch. Wonderland was great! Tip - if you wait to book any extra restaurants, wait til you get on the ship. There are staff from each of the restaurants walking around offering 30% off to eat there. We did the cupcake decorating for $30 per person. We had a great time but $60 cupcakes were never eaten. They gave us 20% off Wonderland dinner and kids ate free if they ate the kid menu. If they ate Wonderland menu it was $10. Haiti - my kids did the Aqua Park. Tip - there is shuttle/tram but it doesn't run first thing in the morning, we had to walk and that was a long walk! Don't book the 9am Aqua Park. Although we got great beach chairs! Kids also did the Dragon Tail coaster - very cool. I had to ride with my daughter since she was too young. It was a nice day to play in the ocean for no additional fee. Straw market was aggressive as usual so we stayed away. We had to wait a long time for the tram back to the ship but worth not having to walk in the heat. Food was good for lunch. Had to wait on hamburgers for a few minutes but not bad. Jamaica - took a 5 hour tour and shopping, don't recommend. Bus was nice and air conditioning and the tours ladies Rachel and Merika were great. We spent the first two hours just driving. They stopped for 1 minute on the side of the road for pictures - can't get out of the bus. Finally after 2 hours we stopped at a spot but the line for the bathroom was long. If you tried to look at the landscape, you were moved to someone could take a professional picture. It was a little bar with music. It was just awkward and inconvenient. Then we went to one little store next where atleast we could go to the bathroom. Drove some more and then went to Reggae Hill where they had food but it was $17 per option and I knew most of it my kids would not eat. We were all starving but couldn't see buying food we wouldn't eat. I bought one meal for my teenager to eat. He just ate the chicken, bread and dessert while the rest of us watched. The location was beautiful but again awkward and kids were getting restless and annoyed and hungry. Then we had another 1 hour drive back to the ship with no talking/tour, just music. My teenagers slept all the way back. I thought there would be more shopping and I didn't realize we would have no other food options made available to us. But I always love seeing the island and learning about their way of life but 5 hours was way to much!!!! Mexico - loved, loved, loved Playa Mia!!! If you have a family go!! There are two packages $99 and $41. We got the $99 not realizing the difference. It included all the water stuff (aqua park, water trikes, slides, pool, etc...) plus buffet and all you can drink open bar. $41 gets you all the water stuff, no food or drink. We don't drink alcohol. The buffet was actually really good food! We only got a limited amount of types of drinks. They had icees but the kids had to pay - really? I had to pay to rent snorkel gear for the boys - I felt like that should have been included. I also got my daughter's hair braided. They wanted $55 but I talked them down to $25. It was relaxing, we got a chair and umbrella. The ocean was clear and beautiful. We only got 4 hours to play. Then a big rain hit. But we were ready to go back. Also you can buy food there and it is reasonable, the extra $50 per person wasn't worth it. We really liked the cruising days because teen lounge had stuff going on every night and the boys could sleep in. Minors have a curfew of 1am if unsupervised. My teenage boys loved the teen lounge, activities and hanging out. They met kids from all over the world and are now on a group chat to keep in touch. They learned more that week about other countries than they have in school the last 9 years. Plus I seemed to always know where to look for them when I wanted to check on them. My 11yr old stayed in the Adventure Kid Club a few times. She had fun but she preferred to stay with me and swim, go down slides and she loved the Abyss!! Yes we would definitely go again! This was my first cruise with kids and I am wore out. Keeping up with all the activities for them was fun but tiresome. I need another vacation for just dad and I so I can sit on my butt! I brought a water bottle and filled it up at all times and that kept me happy! Have the kids bring a drawstring back pack so they can keep their lanyard, water bottle and/or drink cup in. Make sure you buy a lanyard with a plastic pouch, they don't punch holes in the seapass cards anymore. Lanyards run about $8-10 on ship. Pictures are expensive!! $100 for 6 pics and $150 for 10 pics. They put it on a USB drive. They are great pics but really $150 for 10 pictures. Getting off the ship was very easy and quick. We were off by 8am. We went back to a hotel since our flight didn't leave until Sunday morning. We got a taxi for 5 people and 6 bags for only $19. Hotel charged $10 per person for taxi from hotel to ship. Take a taxi! Thursday night they have a $10 t-shirt sale - wait to buy a shirt then. It was a crazy mad rush of people but we got lots of great t-shirts from each of the islands and royal. Loved the vacation and would do it again in a heart beat! Read Less
Sail Date October 2018
We have always been told about how awesome RC is. And after seeing the Netflix movie which had Harmony of the Seas in it, Me, my wife and 7 year old daughter were extremely excited about our adventure. With this cruise there were some ... Read More
We have always been told about how awesome RC is. And after seeing the Netflix movie which had Harmony of the Seas in it, Me, my wife and 7 year old daughter were extremely excited about our adventure. With this cruise there were some highs and lows: HIGHS: Incredible entertainment!!! Spacious rooms!!! plenty to do on the ship. The workers at the pool were polite, the room was kept clean, and the musicians were incredible!! LOWS: Only one night did they make an animal out of towels.... At the formal dining, we waited for 20 minutes to get a refill on water... the food wasn't very hot and quite bland... There was an overload of Europeans as it was an October trip (no personal space and allowed their 8 or 9 year old daughter walk around without a top while swimming)... the disembarkation was as bad as Atlanta traffic... BIGGEST CONCERN.......While we were in the Eastern Caribbean and had no weather issues, I did have a friend who was on the Brilliance of the Sea(sickness) for a Western Caribbean... during Hurricane Michael... instead of going around it like other cruise lines... they went through it..... Read Less
Sail Date October 2018
I read many reviews prior to booking/sailing on Harmony so I wanted to give back and try to focus this review with some tips that I was not aware of prior to sailing and hoping others will find useful. Dining: We did my time dining and ... Read More
I read many reviews prior to booking/sailing on Harmony so I wanted to give back and try to focus this review with some tips that I was not aware of prior to sailing and hoping others will find useful. Dining: We did my time dining and made reservations in advance online - I highly recommend making reservations ahead of time as (especially the first 2-3 nights of cruising) the lines can be long - we never had to wait more than 5 minutes but several nights (night 1 & 2) when we left the MDR the line was out to the hallway for non-reservations and fairly long for reservations (our reservation was at 6:15pm). Windjammer - crowded at breakfast & lunch but we always managed to find a table- we enjoyed the dinners we had here, food was good (later in week less crowded). The Solarium Bistro was great for lunch very quiet never very crowded & you can bring kids (I have teens but others with younger kids were there). The selections is smaller than Windjammer but still good & so much quieter & relaxing. Drinks: We did not do the drink package as I didn't feel we would drink enough to justify the cost; we were a party of 5 with 2 cabins & were able to bring on 4 bottles of wine which was really nice as we had a glass of wine on balcony each night before dinner. Also, we bought a bottle of wine at Port and they delivered it to our room by 6:00 pm the last day of cruising so we were able to enjoy it that evening. Entertainment: Loved all the shows, especially Grease & Comedy Show - make reservations ahead of time. Book the Fine Line water show as early in the cruise week as you can as this show can get cancelled if winds are high & they will reschedule for later in week. Note on Reservations: a reservation lets you in prior to those without a reservation but does not give you a specific seat, more importantly- those without reservations are allowed in to all the shows at 10 minutes prior to show time - so if you want to sit close etc. arrive at least 15-20 minutes before show time. Music: We enjoyed the Caribbean band that played at Dazzles - they played a variety of music. Also, Jazz on 4 was nice. Cabin - you are allowed access to your cabin at 1:00 pm on the first day; no conditioner so bring your own (they have 2 in 1 in shower in a dispenser). The rooms do have blow dryers. Plenty of hangars & closet space (no need to bring your own hangars) Activities: you need to complete a waiver for zipline, wave rider, and dry slide - you can do these in the room on the tv or in person at the activity. Teen Club - they have late night events for teens each night - my 16 year old made many friends although basically they met up at the event & then did their own thing as they weren't crazy about the group led activities but at least it allows teens to meet. Ports: St. Martin: this was our favorite port, we were the only ship here & it was not crowded. We took the water taxi $7 round trip per person ($1 off coupon available at the Port Shopping Desk). We walked to the Holland House Hotel which is a very nice hotel in front of a pretty section of beach - $25 gets you an umbrella, 2 chairs, 4 drinks, free wifi, use of restrooms (which were very nice/clean). The water was beautiful and the beach not crowded, had a relaxing day. Did a little shopping also. Yes, you will be approached on the beach and boardwalk by locals selling their goods but they were harmless - I did get my daughter some braids in her hair. San Juan - we just got off ship & walked around, shops are within walking distance of pier- but after a while all the stores seem the same and streets are narrow and crowded at times. I do wish we had walked or taxied to one of the Forts but I was a little worried we would not have enough time as boat left at 1:30 pm. I also wish we had a decent map of town to make our short time there more efficient. Labadee: Very crowded, too many people for such a small area. Line for buffet is long get there when it opens as they run out of some food. The water was beautiful though - we went to Nellies Beach and we were able to get chairs in shade towards back of beach, there seem to be plenty of chairs and shade so no need to worry about not getting either. We did not get there super early maybe 10:30/11 and there were still spots/chairs. Also, all the beaches are walkable no need to worry about shuttles unless you have young children or elderly (my mom is 80 and was able to walk everywhere just fine). My husband checked out Columbus Cove & said it was even more crowded than Nellies & he thought Nellies was nicer. Embarkation: Took a long time 1 1/2 hours maybe a bit longer. If you are an early riser I suggest requesting the earliest departure time to avoid the lines. Two days before departure day you will get info delivered to your room about this. Overall - I was a little worried given the size of the ship and number of passengers about how the cruise would go but Harmony is a great ship with tons to do for all ages, the size was not overwhelming - after 1-2 days you get used to the layout; only seemed crowded by the pools and Windjammer early in the cruise. My elderly mom, teenagers, and my husband & I all loved it. Read Less
Sail Date October 2018
Where to begin! When I started reading reviews on the Harmony of the seas, I got a little worried. most reviews that I read was that they are very expensive or that the food was awful. that is so not true. This was my 8th cruise. I have ... Read More
Where to begin! When I started reading reviews on the Harmony of the seas, I got a little worried. most reviews that I read was that they are very expensive or that the food was awful. that is so not true. This was my 8th cruise. I have been on many different ships from NCL sky to the Escape. Carnivals Dream and Magic. so I was used to knowing what to somewhat expect from this line. Embarkation: I was really shocked we arrived at a little after 10:00 am from our hotel. met with the porters. they asked if our bags were there we said yes. he then said I've got everything you go ahead and enjoy your trip. wow amazing right. so friendly. we walked in and were greeted with a wonderful security staff. waited in line for maybe 5 mins and were on our way to check in. 10 mins later we were taking our photo and heading up the escalators. I was shocked to see no one sitting there waiting. we were greeted by Royal Caribbean security and they scanned our sail and sign card. and say your all set. I have never ever been able to board a ship that fast. I always have to wait until 11:00am or sometimes even 12pm. this was an amazing start to our cruise. First thoughts getting on the ship. WOW it looked like I stepped in to a mall. it was so grand and awesome. I had to stop by the guest service desk to deposit money too my onboard account it was simple and fast. I was pleased with the level of service given at that time. from there we went to look around as we were not very Hungary because we just ate breakfast ( if we had known we would have gotten something light to eat.). we decided to head to the boardwalk area and check that out. I am a huge fan of Starbucks so I wanted one right away. we sat there for a little while and admired really how big the ship was. then I finally had a chicken sausage at the dog house. it was so good. by the time we were done there it was time for our rooms to be ready. I was astonished at how large the ocean view balconies are they are huge and comfortable. we did a little more exploring and decided that it was now 3:15pm and we should head to the royal theater on deck 5 to get to our muster station. muster drill went fast they even had a short film on all the safety stuff it was amazing and entertaining. I believe all ships should use this technology. Sail away: we were able to get on an elevator rather quickly. for a ship that had almost 6,000 people on it I never had to wait more than 5 mins for and elevator it was great. and it was a straight shot to the 15th deck. from there we went to solarium for sail away it was the most perfect spot right at the front of the ship where you could see everything. after sail away we went to dinner. ok I might be biased but our waiter Ivaylo and willy were the greatest. Ivaylo would recommend what he liked on the menu and he would double check and sometimes triple check on how everything was. he also gave us a rundown of what was coming up the next day. he was by far my favorite part of the whole trip. he was warm and welcoming. a couple nights we were running late. he would be waiting for us by the host stand. by the 4th night the host was telling us you are in your normal seat please go ahead. we all chuckled at this because they began to know us. the head waiter Jomar would come over and ask us if everything was good and make us feel welcomed by the end of the trip everyone was joking with one another and having a good time. by our last night I was very sad to be leaving I wanted to know more about our wait staff their home countries and what its like to work on a cruise ship. over all my meals were complete oh and the food was amazing as well. Grease! what can I say Grease is the word. we went to the 10:15pm showing of Grease, I now know why they say it may not be suitable for children. Omg some of the dialog was aimed at mature audience. I loved it!! the cast is so talented. although the actress playing sandy that night looked lost at some points during the show so that was a downfall. The fine Line worth the wait our show got cancelled because of weather but we were lucky to be able to watch it another night. it is crazy how the cast is so put together and the divers really do take their life in there hands I would def. recommend. Columbus also amazing our first show got cancelled due to the 5ton ship that is used in the show has a hydraulic malfunction. if you don't like covers you wont be too impressed with it. Headliners. we had a group called Mo5aic on the ship that week. they really are a great acapella group. not to mention the sounds that come out of their mouths is amazing. I wasn't too thrilled with the lack of parties in the promenade. usually there is something going on every night. but on this ship there wasn't. the 2 parties there were great I enjoyed the 50's 60's party and the 90's being a 90's baby I enjoyed all the singing dancing and everyone getting into it. with the youth staff and sports staff. also not seeing the cruise director was a little deterring I'm so used to the cruise director running all the shows and parties so only seeing him during his late early morning show and at a couple events was a little disappointing. we did get to ride with him in the elevator on the last night of the cruise. all In all my cruise was amazing. thanks to Ivaylo. in the main dining room. would I recommend the ship of course its so beautiful. can you do it all in 7 day no way you need more time on the ship. but it is worth the investment and the wait. we waited a year and 10 month for this cruise we were originally suppose to go in jan of 2018. Read Less
Sail Date October 2018
We went on a back to back 6/10 and 13/10/18. Travelled with husband, daughter and partner 25 and 26 and daughter 16. The whole holiday was amazing, could not fault the ship it was huge, spotless and had the wow factor. The staff were ... Read More
We went on a back to back 6/10 and 13/10/18. Travelled with husband, daughter and partner 25 and 26 and daughter 16. The whole holiday was amazing, could not fault the ship it was huge, spotless and had the wow factor. The staff were fabulous, polite, friendly and professional and they deserve a huge thank you as they go out of ther way to make guests feel special, There is so much to do on board for all ages. i had read reviews before I went and some were mixed, however the most complaints were about the lifts being busy, too many peope and poor service in Windjammer 1) there are 24 lifts on board plus sairs, yes sometimes the lifts are busy, but we always managed to get in one and it really wasnt an issue 2)too many people, well surely when people boo a cruise of this size they know beforehand the ships capacity. We always found a sunbed without ny problems but did spend our time in the adult solarium area, one complaint about that is they should have a small pool there instead of all hot tubs. the pool areas were very busy but i cant comment on them. 3) the windjammer and solarium could be busy, however the staff were great and in my opinion very patient at the rudeness and untidiness of guests, who sometimes would push in. Food in the main dining was ok but not fanatastic, windjammer food was better. The speciality restaurants were super, 150 being the best, Jamies was good too. The ports were great with exciting excursions to suit all tastes. All in all a grat holiday, good value for money and we would most definately go again. Read Less
Sail Date October 2018
Just a few thoughts re. traveling on this ship with 4 kids -- ages 12 to 4. We stayed in the ultra spacious family suite, room 11528. We loved it, it was really spacious. It had bunk beds behind a curtain, a couch that had a trundle, ... Read More
Just a few thoughts re. traveling on this ship with 4 kids -- ages 12 to 4. We stayed in the ultra spacious family suite, room 11528. We loved it, it was really spacious. It had bunk beds behind a curtain, a couch that had a trundle, and a king size bed. Also, a walk in closet that was so nice. The kids loved to sit in the porthole windows. A few tips that worked for us: we loved the specialty dining restaurants Jamie Oliver's Italian, Chops, Izumi Hibachi, and Chops. We enjoyed the food much better there than the regular dining room. We brought the kids everywhere. We had the 3 night dining package, which was great. We brought an iPad for the kids to watch during dinner. We brought water bottles to fill up and never needed them. We didn't book an excursion on 1 day at port and wish we had because everything is closed on the ship when you're at port -- no flow rider, no slides, no climbing wall, etc. We brought life jackets for our kids to use on excursions and are really glad we did. Especially for Labadee. We brought snacks for our room and didn't really need them. I ended up giving them to a nice local Haitian woman in Labadee. I wish I brought more food for the Haitian people. I gave them whatever I had (beef jerky, granola bars, applesauce) and they were so grateful for everything. I wish I had more cash to buy their goods as well. You can't get into your stateroom until 1pm, so there really is no need to get to the ship before then. The Windjammer restaurant is PACKED and most slides, etc. aren't open yet. There's a shampoo dispenser in the shower, but no other toiletries. The hair dryer was sufficient -- you have to hold down the button to make it keep working, but it was fine with our time constraints. The fortresses are definitely within walking distance from the ship on San Juan. No need to book an excursion there. No need to book an excursion on Labadee, either. The Fine Line is a must see. We loved it! The ice skating show was really cool, too. We didn't do any of the kids clubs. I'll post the cruise compass when I have the chance! Read Less
Sail Date September 2018
We had a noisy cabin next door, loud music at 2am. It took 4 days and a lot of complaining to get the ship’s crew to do anything. This basically ruined the cruise and is justification for 1 star on its own. Staff are told to ... Read More
We had a noisy cabin next door, loud music at 2am. It took 4 days and a lot of complaining to get the ship’s crew to do anything. This basically ruined the cruise and is justification for 1 star on its own. Staff are told to “push” specialty restaurants, their words. So, if you aren’t one of the many people who are happy to go to the windjammer and shovel copious amounts of sub-average food into your face non-stop, then you will need the premium dining package. The main dining room food has gone downhill, probably to incentivise guests to pay for the “specialty” restaurants. They seem to be substituting pestering for service. Whether it is photographs, drinks packages, merchandise, etc., the crew are clearly incentivised to make the hard sell. It makes the whole experience fee cheap. There were wires all over the common area that were racked up with Velcro. It just goes to hilight the lack of attention to detail. Yet another symptom of the slow grinding decline of Roya Caribbean. Standards are slipping. I left my crown and anchor pin on the desk at guest services. I won’t be back. Read Less
Sail Date September 2018
We decided to sail the Harmony of the Seas this year, and we have sailed with Royal Carribean before (Allure of the Seas) as the previous one. This time, we felt like we had the worst service and experience possible. We went as a family of ... Read More
We decided to sail the Harmony of the Seas this year, and we have sailed with Royal Carribean before (Allure of the Seas) as the previous one. This time, we felt like we had the worst service and experience possible. We went as a family of 8, we had a total of 3 rooms. Service: 1. When we went to grab food from the buffet, which took forever to get in because there were constant lineups. I met up with my sister and her baby at the table they chose because they were there earlier, they were already done eating so they gave us the table with their finished food left there. My boyfriend grabbed 2 full plates of food for me as I waited - a freshly made pasta from the make-your-own pasta section in which, may I mention, he literally lined-up for 20 minutes, and another plate from the selection of foods. I left my table with the 4 plates ((2 obviously finished, and 2 COMPLETELY untouched) with grated cheese sprinkled on my pasta still)) with my purchase coca-cola bottle there to grab tobasco, a 10 second walk to find that the 2 completely untouched food were gone, and the 2 finished plates were still there. No one came around, and I asked a server if she saw, she replied: Because you left your table. I explained the situation to her that I was only grabbing tobasco, for 10 seconds but she still blamed it on me that I left. I questioned, are the servers not able to tell the difference between what is eaten and what is not? I even questioned why she didn't take the other two plates that were finished, but she actually shrugged and walked away from me. She did not apologize at all, but she talked to her manager and her manager came and apologized and to also offer to grab new pasta for me. I am extremely furious with her bad attitude, if she had apologized, I honestly wouldn't be writing this review. 2. When we got to Haiti, we signed up for an activity where a small boat would take us to a complete ALL INCLUSIVE private island called the Amigas Island or at least that was what the sales said. She sold us on being able to drink, scuba-dive and do water activities for free on that island if we signed up. So we did, we paid. But when we got there, nothing was for free. We were stuck on the Amigas Island for 2 hours to do nothing, when we could have just stayed in Labadee and ate buffet. We got back to the cruise to specifically speak with her regarding this incident, she only gave us a refund for the price of the scuba-diving rentals (12$ USD). 4. On the last night, we went down to guest services to pay the remaining card balances, we paid with my credit cards, but we specifically asked to keep my credit card on file because I was going to make purchases at the duty free before we get off the next day, and didn't want any complications when we get off. I specifically mentioned and asked twice to confirm that the credit card was a file because I didn't want any complications, I wanted to just get off and go straight to the airport to catch a flight. The representative reassured us that the credit card is on file, everything was fine. However, when we were getting off the cruise ship, I GOT DENIED. because apparently there was a remaining balance to be paid in cash. So I go back to the guest services in which I see a really long lineup, but there was a representative at the end of the line. I spoke with him about my situation, there must have been a mix-up. He said he will check right away and had gone to the back. I also mentioned that I am in a hurry to catch a plane. He came back and said that my card might have a limit that is why it didn't go through. He told me I had to line up anyway despite the fact that I really had a plane to catch. 40 minutes later when it was my turn, another representative said that there is NO credit card on file and asked if I wanted to pay by cash or credit card. They pretty much lied to my face right? But I had to let it go by paying and rushing to the airport. All and all, I would definitely not recommend Royal Caribbean, or at least not the Harmony of the Seas. If I had to recommend, I would recommend going for Princess cruises instead. They have amazing service. Read Less
Sail Date September 2018
My dad and his wife had been on 15 cruises in the past and have been trying to get the rest of our family to join them for the past few years. My wife and I were always reluctant, mostly due to the price, and usually ended up at an ... Read More
My dad and his wife had been on 15 cruises in the past and have been trying to get the rest of our family to join them for the past few years. My wife and I were always reluctant, mostly due to the price, and usually ended up at an all-inclusive resort in places like Cancun or Punta Cana. One day my dad asked us to drop by cause he had some news he wanted to share. We arrived and he generously told us that he was going to take me and my wife, as well as my brother and his wife, all on the Harmony of the Seas with them! For the six months or so leading up to the trip, we were told how amazing the food was, how great the entertainment was, and how we would never run out of things to do. We were a bit skeptical since we were going to be "stuck on a boat", but excited to see what all the hype was about. IT. WAS. AWESOME! Everything they told us about was true. The food was incredible! The shows were amazing! The activities were fantastic! On top of all that, the service was unreal! The crew was more than happy to get us anything we needed at any time, and never once did we feel like we weren't the most important people on the ship. We made friends at the pools, the nightclubs, and the sports courts. We explored the beaches and shops of Labadee and St. Maarten. We participated in the daily games, shows, and tournaments. We sang, danced, and ate...boy did we eat! I really could go on and on about the details, but the highlight of the trip was seeing my dad's face light up while he watched us thoroughly enjoying his favourite thing...and that will stay with me forever. As always, you were right dad. It was everything you said it would be and more. Thank you, thank you, thank you! Read Less
Sail Date September 2018
We chose this cruise because we were traveling with friends in a separate cabin who were First Time Cruisers traveling with their nine year old child. It MORE than lived up to our expectations! It is a most impressive ship when first ... Read More
We chose this cruise because we were traveling with friends in a separate cabin who were First Time Cruisers traveling with their nine year old child. It MORE than lived up to our expectations! It is a most impressive ship when first approaching by land (before boarding), it's fantastic on the inside - like a shopping mall, so much to see and do. It has a multitude of specialty restaurants, shops, pools, water activities, etc. The ship makes the cruise more than the destinations. One can't take it all in on a 7 day cruise! A great reason to take another cruise - which we hope to do, next year. Food was great. Entertainment superb - especially the diving shows. So many choices, it was wonderful. However, there were 6,000+ people (guests and crew) so it is like a small city and a floating resort. The huge size of the ship also make it very stable and smooth, we could hardly tell it was moving. Read Less
Sail Date September 2018
Cruised on the Allure several years ago which my wife and I enjoyed and our 8 family members wished to try the newest and largest Royal Caribbean ship. Very efficient getting on and off the ship. We saw all the scheduled entertainment ... Read More
Cruised on the Allure several years ago which my wife and I enjoyed and our 8 family members wished to try the newest and largest Royal Caribbean ship. Very efficient getting on and off the ship. We saw all the scheduled entertainment which was excellent. Loved the park cafe for breakfast in central park—very peaceful unlike the Windjammer which was always very crowded whereby finding an empty table was difficult. It was probably too small given all the passengers on the ship. Our party went to Chops Grill, a specialty restaurant, for dinner one evening—the steaks were delicious but did not care for the crab cakes for an appetizer which were very spicy and had too much filler feather than a lot of crab meat. Waiter did not ask us whether we wanted coffee. The apple pie also had a lot of raisins which I did not like. Food at the dining halls were very good and the service was excellent. Loved the hot tubs; Hard to find an empty chair around the pools during sea days. The ship did not offer a number of activities which we enjoyed on other RC ships such as cup cake making, flower making, towel folding into various animals, and did not have a large outdoor movie screen. We did not take any port tours since we have seen them a number of times. The ship had a large number of older as well as younger families with young children—a good mix— not all old folks like one of the other cruise lines that we have been on. For disembarkatation, we had our luggage picked up at 11:00 pm Friday evening and delivered directly to the airport—great service. Overall, it was a good relaxing vacation and a great value for your money. Read Less
Sail Date September 2018
Sailed 02 Sept 2017 and 01 Sept 2018. The amenities, activities and enjoyable fun locations throughout the ship are truly something to behold and be enjoyed by vacationers of any age. The staff is amazing, friendly and courteous to a ... Read More
Sailed 02 Sept 2017 and 01 Sept 2018. The amenities, activities and enjoyable fun locations throughout the ship are truly something to behold and be enjoyed by vacationers of any age. The staff is amazing, friendly and courteous to a fault. The menus has changed and so have the options as well as the food. The food 2017 was excellent wherever you dined, this year, the main dinning room food was barley fair to good and the dinning room was under staffed. Specialty Restaurants are a different story, excellent as always. The private Island is always a treat for all ages and offers something for everyone. Jamaica has a nice secure shopping area and all excursions should be booked through RCCL. Jamaica is not the place to wander off or try to save a few dollars. Mexico can be fun for all All the shows are professionally done and are not to be missed. The Harmony is the destination for a fun family vacation. Read Less
Sail Date September 2018
This is our first RCL cruise. We are typically Disney cruisers but the kids are now 13, 15, and 18 so I thought this cruse would keep the kids busy. The kids will LOVE this if they like to make new friends in the kids' clubs or like ... Read More
This is our first RCL cruise. We are typically Disney cruisers but the kids are now 13, 15, and 18 so I thought this cruse would keep the kids busy. The kids will LOVE this if they like to make new friends in the kids' clubs or like to hang out together. Our kids stayed up until 2-3 am doing as much as the activities as they could: skating, flowriding, zip-lining, rock-climbing, etc. We family only had dinners together and major shows (as well as excursions). We had two connection balcony rooms which seemed very roomy. They were very clean and the stateroom attendant was awesome. There is a moveable partition on the balcony that allows for a bigger balcony between the 2 rooms. Food is just OK. There were some stand-outs like braised Lamb shank and lobster tails...all you can eat (at the MDR). The best specialty restaurant was Wonderland where they had food items you've never had prepared in a very different way. The portions were on the smaller side but the waiter said we could ask for more if we liked a particular item....and we did just that. I'm not a fan of paying $x more for food already provided for but we used the BOGO free which is a good deal. We ate at 150 Central Park for the second night. If the restaurant you want to go to is full on the 1st or 2nd night, then they will charge you the appropriate night and then you can go on one of the other nights (that's what we did). On deck 5 there is walking/running track that goes all the way around the ship. We walked this after each dining. All in all a very good cruise and our teens were very entertained. The only negative was that the Solarium Bistro area, which is supposed to be adults only....was not. There were 12 yr olds in the hot tub and 14yr olds that were drinking. RCL personnel did nothing....until an 'alpha-alpha-alpha' was heard on the PA and some 14yr old got alcohol poisoning and was puking all over the place and yelling for her dad. They had her on a wheelchair. Stupid kids.... VOOM Internet - While pricey, the reception was excellent. All 5 of us had no problems streaming and I had no problems accessing my icloud for work. We were able to facetime as well. Be sure to purchase ahead of the cruise for a 30% discount. Embarkation was great. We arrived at 10:30am and were immediately let on and there were already many people onboard so they must have let people go on around 10am. Debarkation was fast as well. We just carried our luggage off with no issues at about 8:15am. We had a dayroom booked at the nearby Hyatt for $95 US from 9am-5pm for our 7pm flight to Seattle. We arrived at 8:45am and we had their free breakfast. Our kids crashed (slept) on the beds while my wife and I swam in the pool. At the airport (FLL) we expected to be more eating venues but for an international airport, it is very sparce. But we did like the Shula burger (very good) although the service was very bad. Read Less
Sail Date August 2018
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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