134 Royal Caribbean Harmony of the Seas Family Cruise Reviews

This was a spring break cruise for us, a return to the Oasis class we enjoyed so much 5 years earlier. The ships are still beautiful and spacious, but we noted a marked decline in the quality of onboard food (tedious, repetitive, bland); ... Read More
This was a spring break cruise for us, a return to the Oasis class we enjoyed so much 5 years earlier. The ships are still beautiful and spacious, but we noted a marked decline in the quality of onboard food (tedious, repetitive, bland); entertainment (sub-par talent, technical issues with several shows); and service (distracted and at times indifferent crews, egregious service charges and tipping policy). The RCCL fleet is still the nicest in the mainstream cruise segment, and their ships (including ours) are beautifully designed. But it was very obvious to us that the cruise line has skimped on service levels in order to squeeze every last dollar of revenue from its customers. Food in the dining rooms and buffets was uninspired and generally quite repetitive, a strategy likely designed to nudge pax toward the a la carte restaurants. Entertainment was much less varied and the talent not nearly as good as 5 years ago. Our Broadway show was plagued with technical problems (sound system), and we left after 15 minutes. The international crew does their best to put on a smile and interact courteously with passengers, but I’m guessing they are poorly compensated, and RCCL asks its guests to make up the difference with gratuities. I’m not a fan of this scheme, and most will agree with me. This cruise (our third as a family) pretty much convinced us that the quality of all cruise lines has declined so markedly in the past 5 years that they no longer offer a good value for the high fares they charge. It’ll be a long time before we take another cruise on any line, not just Royal Caribbean. Really sad to say this, because we used to love going on cruises, back before they started skimping on service, offering mediocre food and entertainment, and charging extra for everything in order to juice their quarterly profits. Read Less
Sail Date March 2018
Reason for taking this cruise was to try the largest cruise ship. Never again. Small State Room; refrigerator, sink, ice bucket. Too many passengers. Long lines everywhere. Not able to get anyone to answer phone when calling ... Read More
Reason for taking this cruise was to try the largest cruise ship. Never again. Small State Room; refrigerator, sink, ice bucket. Too many passengers. Long lines everywhere. Not able to get anyone to answer phone when calling different departments. Too noisy, "Constant" Public Addresses about "nothing". The Windjammer too crowded with too small tables and lousy access. Plenty food, but not very good quality. No food after 9 pm. Even the New Your Strip Steak in the main dining room was miserable; and you would have to pay an additional $20+ for a Filet Mignon that has been free on the last 13 cruises we took. The Good news: Our Stateroom Attendant Mr. Tedi xxxxxxxx was outstanding. The Bad news: The Harmony of the Seas is apparently designed for maximum amount of passengers, in as little space as possible, spending as much money as possible. I don't know what else to say. Read Less
Sail Date January 2018
My employers took our management staff on Harmony of the Seas as a reward for a great year and having sailed with Carnival in the past, I was told the RC was a billion times better and that I would have the time of my life... Not exactly ... Read More
My employers took our management staff on Harmony of the Seas as a reward for a great year and having sailed with Carnival in the past, I was told the RC was a billion times better and that I would have the time of my life... Not exactly the case. It is truly a beautiful ship and I loved several things about it, like Central Park, the cabin, the boardwalk, etc. But it was sorely lacking in other areas. The Cabin: IT WAS AWESOME! I decided to take my grandmother as my plus one, so there was plenty of room for the both of us. We had an ocean facing balcony and it was gorgeous and so peaceful. Sometimes in the evenings, because we were on the 14th deck, the music from the 15th deck would get loud, so don't expect to sleep out there. But the bed was perfect and the bathroom was spacious. Overall, excellent cabin. Dining: Honestly, I enjoyed the food on Carnival a lot more. We did dinner in the Main dining room most nights, lunch at Windjammer and breakfast at the Solarium. One night we did dine at Park 150. The food at the Windjammer was pretty decent and the breakfast at Solarium was good, but the dining room was hit or miss. Some dishes were amazing, some were bland and boring. Both my appetizer and my entree was severly lacking salt and dessert was boring. I ordered a second appetizer which was a short rib and that was fantastic, so it's kind of hit or miss. Overall, the food was okay, just a bit lacking in flavor. Entertainment: Here's where RC gets my major negative vote. While there were several shows scheduled, there were only a few big shows, but several kept getting postponed due to weather. I have no issue with that because the safety of the performers is important, however, outside of the shows, there was nothing to do. Don't get me wrong, there is always some activity going on, it's just activity that is aimed at a much older crowd. We honestly spent a ridiculous amount of time eating and sleeping because we were bored out of our minds. We could watch a family movie, we could attend swollen feet and puffy ankle seminar, or we could attend a shopping guide at a jewelry store. Yeah, no thanks. There were a few activities here and there that we did enjoy (like karaoke), but they were few and far in-between. My grandmother is in her 60's, I'm in my 20's and while neither of us is party animals, we were sorely lacking entertainment. I actually ended up spending an exorbitant amount of money on wifi just so I could entertain myself. In actuality, if you have young kids (15 and younger), they'll absolutely love it. There is a ton for them to do. And if you're on the older side, same for you. Everyone in between, be sure to have your favorite shows downloaded; you're going to need them. Service: The service excellent! Our dining room waitstaff was amazing and we were almost sad to leave simply because we knew we wouldn't see them again. Very kind, humorous and attentive. I had no complaints. The steward was immaculate and the fact that he was able to clean with the amount of stuff we had in the room was impressive. Everyone was happy to help and very friendly. Ship: While the ship was beautiful, it was just on the other side of too big. Everything was so far away, so if you're tracking your steps, eat to your heart's content because you're going to rack up some steps for sure. It was also ridiculously crowded and if you need to use one of the 12 elevators they had for an over FOUR THOUSAND GUEST, be prepared to wait or even take the stairs. Many of the show venues or event areas would quickly overfill and you were highly unlikely to get a seat. The top deck was nice, but it would often time be overcrowded to the point of unease. Even though it was a large ship, the first 2 days were extremely windy and the ship was moving quite a bit. Don't believe it's too big to move, it was rocking for sure. Overall, it was a nice trip and a nice experience. If I do another cruise, it likely will be Carnival because while it was much smaller, there ALWAYS exciting activities to do. The cabins weren't that great, but we were so busy, we never saw it so it balances out. It for sure won't be RC, though. Read Less
Sail Date January 2018
Our travel agent suggested The Harmony of the Seas as it was newer than what we have sailed on in the past (Navigator, Adventure, Sun and Dawn Princess as well as Disney cruises). The boat is soooooo beautiful. Attention to detail was ... Read More
Our travel agent suggested The Harmony of the Seas as it was newer than what we have sailed on in the past (Navigator, Adventure, Sun and Dawn Princess as well as Disney cruises). The boat is soooooo beautiful. Attention to detail was great and the celebration of Christmas was wonderful. The slides were very cool (always packed - our boys gave up after going on them one time). Central Park and the restaurants were very nicely done - it really took you away as if you weren't even on a cruise ship at all. The cabins were nice though typical. Those on the atrium side would not be our choice in the future (our boys stayed in one) as they were so noisy into the night. The pool deck was nice, however, the activity we loved to watch by the pool in the past was moved to another part of the ship entirely I guess because there was no room to dance - so many chairs were needed to allow for everyone to lay by the pool. There were WAY too many sitting chairs. The boat never had enough lounge chairs for everyone to sun by the pool. There were "sitting chairs" but no one wanted to sit in them so there were many people out of a chair generally unhappy at times as they came to late to grab a lounge chair. The policy of not saving chairs was strictly enforced and that was good but there were never enough lounge chairs at all - it was packed on the days at sea. We liked the idea of the adult beverage packages but charging for all beverages now? Really?? Cruises already cost a lot but now you will pay for every beverage you drink not just alcohol - so be prepared to set up a beverage package before you board. Kudos to our steward Christian and a few wonderful waiters and bartenders! Thank you to Eric at the Mast Bar and a special thank you to Shainie in the Silk Dining room. She totally cares about her guests - takes the time to get to know them, remember their names and make each and every visit there wonderful (she should be the head wait staff, not Keisha who was the "head" waiter - she didn't give us the time of day). Cleanliness was great. So happy that hand washing stations were installed before the dining rooms. One Windjammer? Never enough for all the people. That was a huge complaint of ours. Sometimes you would circle the one level cafeteria for a good 10 minutes to try to find a table or a single eat to eat your meal. At times I was ready to give up and once just stood up to eat- no exaggeration. A huge problem at breakfast. We sadly did not get to see more than one show - you now need to book the shows months in advance or you'll end up at a show long after 10:00. We miss the old days of early dinner, late dinner - walk into a show after your dinner..... This may be our last cruise - or at least on such a huge ship. Making them bigger does not make them better. Read Less
Sail Date December 2017
My daughter suggested it. 20 of us family members went. It was a beautiful huge ship. However bigger is not always better. With bigger ships you have more people and longer lines. I found on this cruise that the rudeness factor was also ... Read More
My daughter suggested it. 20 of us family members went. It was a beautiful huge ship. However bigger is not always better. With bigger ships you have more people and longer lines. I found on this cruise that the rudeness factor was also huge and I wasn't the only person who felt that way. You couldn't begin to get into the windjammer in the morning. I feel that this cruise line is moving away from the complimentary dining to the cost restaurants. The staff did not make passengers adhere to rules. For example chairs were reserved on pool deck and kids were allowed in the Solarium. I think that if ship sets these rules then they must make sure they are followed. Now on the positive. My balcony stateroom in Central Park was amazing. This big ship has very nice staterooms. The food in the dining room was amazing and our complimentary lunch at Jamie's was over the top. Not sure I will travel on a mega ship again. It would have to be a great deal that's for sure. Read Less
Sail Date December 2017
The ship was amazing, you just cannot believe the size of it, On embarkation is aliitle bit of a joke you are treated like catle, shoved and told where to wait as you go through customs,and wait in the terminal.and then allowed to board ... Read More
The ship was amazing, you just cannot believe the size of it, On embarkation is aliitle bit of a joke you are treated like catle, shoved and told where to wait as you go through customs,and wait in the terminal.and then allowed to board in sections,Once on board and get to your cabin, the cabins are all well laid out, clean and roomy, cleaned every day and towels change every day as well.Dinning is an experince the food is amazing in any of the resturants,the downfall is be prepared to wait for long periods to obtain your table and que dispite having prebooked your meal time, this is because of the number of guest 6500 in all, it is very overcrowded so there are ques every where.The enternainment is very good something for everone, and loads of activities. The staff are very good indeed they cannot do anoth for you ,nothing is too much trouble,as too the service it is all good, The lifts too different decks are a real issue again ques for lifts is a joke, you really can use the stairs quicker than waiting for a lift. and getting up and down 16 decks , make sure you are fit, if not you will be.Ports of call are good ,but not there for too long so very restricted on the amount of time and what you can do in port, there is loads of excursions you can go on, ,but they seem to be very expensive for what they are so make sure you check them out before hand.Had a great time and was an experience ,if your 18 to 30 years old you will have a great time plenty of drink and parties.So on this note i am now going to disembark and join the catle que, have a good trip and good luck to all. Read Less
Sail Date December 2017
I have been on the Oasis and Allure many times! The rooms are great! Lots of storage! My only complaint was that the mattress was very hard! The Ice show and the Aqua show were not as good as the Oasis and Allure. Headliner was ... Read More
I have been on the Oasis and Allure many times! The rooms are great! Lots of storage! My only complaint was that the mattress was very hard! The Ice show and the Aqua show were not as good as the Oasis and Allure. Headliner was not good! Cruise Director was very good! Grease and Columbus! Were very good! The Dining rooms was the biggest problem! The service was terrible! The food quality,presentation,selection and taste was not good! The supervisor had to jump in often ,because the server was overwhelmed! This really needs to be addressed! The Windjammer food was good, but always had to wait for a table! Having said all that! The ship is beautiful! Lots of things to do! The specialty restaurants are very good! Ship is great for families! As big as this ship is! We always got a deck chair ,and never felt crowded! I am a Loyal To Royal! I have been on many different cruise lines , Royal and Celebrity are my Favorites! Read Less
Sail Date November 2017
I go on a cruise for relaxation. On this ship Royal Caribbean has brought cruising to a new low, in addition there were too many children. Royal Caribbean has let the Golden Age of cruising go by. The ship is a lot too big and Royal ... Read More
I go on a cruise for relaxation. On this ship Royal Caribbean has brought cruising to a new low, in addition there were too many children. Royal Caribbean has let the Golden Age of cruising go by. The ship is a lot too big and Royal Caribbean should opt for quality instead of quantity. Once is enough on a ship the size of Harmony, too much hassle at breakfast and lunch for a party of six. Again, there were way too many children on this cruise. We never visited any of the ports we originally booked for and Royal Caribbean was very insensitive in not even offering a dime in compensation, it seems once they got your money you were on your own, take it or leave it. They sure ruined my 50th Wedding Anniversary. After this I will cruise NCL or MSC, I have seen better value for my dollar there. Read Less
Sail Date October 2017
I like the amenities on the Oasis class ships. There is always a lot to do. The Harmony is very large and expect that you will walk a lot. Embarkation was very quick. We were on a little before 11:00. The cabin was a good size. The con was ... Read More
I like the amenities on the Oasis class ships. There is always a lot to do. The Harmony is very large and expect that you will walk a lot. Embarkation was very quick. We were on a little before 11:00. The cabin was a good size. The con was that this area is very noisy even throughout the night. If you are a deep sleeper or a late partier this will be fine. If you are a light sleeper it is not a good choice. These rooms include the soda package as well as a meal at Johnny Rockets for up to 4 people. I did go to Chefs table and was disappointed that the menu has not changed in the last year. It is great but I would like to try other foods. The wine tastings at Vintages are excellent. I had gone to Chops on a previous cruise and it was excellent. This time it was not good so I was disappointed. Wonderland is a very unique experience and a must try at least once. The main dining room had excellent service but the food was good one day but not the next. The rooms were kept very clean and attendants were always available and helpful without being intrusive. The fitness center is very large and I never had trouble using the elliptical of treadmill. I love the walking track as long as it is not too humid. The Casino is smoky even though I think one side is supposed to be smoke free ? The machines did not seem to pay too well. The shows are repeats so I did not go see them again. The comedy show was new so that was a good show to see. The Diamond Lounge is very nice but depending on the amount of Diamonds etc onboard we were overflowed into Jazz on 4. The concierge (Mohammed) for the Diamond Lounge was amazing. He was so helpful with issues and always made time for us. Read Less
Sail Date September 2017
This is my 4th cruise with Royal Caribbean. I love the brand. I love knowing my way around each ship. I've been on the Navigator, Oasis, Allure and now Harmony. I was excited about the Harmony, because it was the BIGGEST, and I ... Read More
This is my 4th cruise with Royal Caribbean. I love the brand. I love knowing my way around each ship. I've been on the Navigator, Oasis, Allure and now Harmony. I was excited about the Harmony, because it was the BIGGEST, and I assumed that meant that they had made it better in some way. Nope. It's just bigger. 6,000+ guests and 2,000+ crew, but without more amenities, space or offerings. I spent more money expecting to get more, and the only thing which had increased was the size of the group. So, my 3 star rating is because, overall, I do like Royal Caribbean, but I will NEVER seek after their latest & greatest ships again! It's all hype! We had an oceanview balcony room, and it was wonderful, and our stateroom attendant was very attentive. The ship was very clean, though I'll admit I was disappointed to have maintenance men PAINTING the poles in the Solarium at 2pm in the afternoon! That place is enclosed, and the fumes were building up. (Couldn't they do their painting in the evening, or at least when it's likely to be empty?) I thought that Grease was AMAZING, as was the FINE LINE (the aqua show). I always love the ice shows, but I was disappointed at the poorly planned "1887". The title was misleading. Great logo and set... nothing else about it made sense. Likewise, "Columbus, the Musical" was really dumb. Well performed (by the cast of Grease), because they are amazing, but a really dumb show, honestly! The headliner, Adam Cariu (Kariu?), a comic juggler was outstanding, and the comedians (host & headliner) were also quite good!! So here is one of my biggest concerns... Royal Caribbean goes out of its way to build the biggest ships, to bring in the best talent, and then when it comes to the offerings for kids, they have lowered their standards! One of our favorite activities on cruising days is the face painting and balloons, and it used to be AMAZING! But now they are cutting corners, and they force their poor entertainment staff members to try to do a skill which probably takes a long time to master. The girls were sweet. I believe they were the same ones who scanned our cards when we entered the Royal Theater. If you wouldn't have those same girls perform in GREASE, then you shouldn't have them trying to paint faces and twist balloons. Seriously! Bring back the PROFESSIONALS! Kids deserve great, interactive entertainment too... not just babysitters. The kids, of course, wouldn't complain, but as parents, we all noticed, and it was embarrassingly bad!! (Not the staff's fault, by the way. They did their best.) The food in the dining room has degraded (not to mention that it's also available in the Windjammer). I remember when eating in the dining room was an exquisite experience. It used to reflect FINE dining, but not anymore. The choices were bland, and the servers were a bit on the arrogant side (as though we were in a nice restaurant... except we weren't.) By day 3, we were done, and we stayed away from the dining room. The Windjammer food was amazing! Their staff was attentive and friendly. The mongolian BBQ (stirfry on site based on what you want) was a family favorite of ours. I love the selection. I had Indian food for lunch and dinner each day that I wanted it! Can't beat that!!! :o) On Sunday (we left on Saturday), we went for breakfast at the Windjammer at 9:30am and were told they were closed, because there were too many people and not enough tables. Seriously???? This is what I mean about a ship which is bigger, but not better. I saw plenty of empty tables, but unbussed tables. Yes, they had space, but not enough staff to keep up with our group. To RC's credit, I shared my concern and when it finally reached the right person, I felt very heard. I believe that Royal Caribbean has a great emphasis on customer service and attentiveness. I don't believe that the people who thought it was a good idea to shove 8,000 of us on a single ship cares about the fact that lines were long and things ran out, so my feedback probably won't make a difference. (Nor do they care about children, or they wouldn't cut corners on their interactive kids activities!) Stay away from the art auctions. Do your research. Park West isn't doing you any favors. By the way... if you don't already know this... DON'T attend the Fitness Center/Spa workshops. 100% of them are infomercials for products and services you can find on your own. What a waste of time! Read Less
Sail Date September 2017
We chose this cruise because we usually cruise with Royal caribbean and were very excited to try this new ship. The ship is beautiful and very similar to the Oasis. But, the Oasis, which we've cruised with several times before, offers ... Read More
We chose this cruise because we usually cruise with Royal caribbean and were very excited to try this new ship. The ship is beautiful and very similar to the Oasis. But, the Oasis, which we've cruised with several times before, offers much better service than the Harmony. Not sure why. But, clearly staff need to step up their game. The food quality and variety need to be improved. Service overall can be better. The focus on the Harmony of the Seas seems to be more on selling stuff than offering great service and good quality food and entertainment. The itinerary was changed because of bad weather. We boarded the ship in Fort lauderdale for 7 days, one week after hurricane Irma and with Maria still looming over the caribbean. Instead of Labadee, Porto Rico and one of the USVI's, we ended up in Cozumel, Costa Maya and Nassau, three places I have been to so many times in prior cruises that I did not bother leaving the ship in neither location. That was understandable but still messed up. Harmony is such an amazing ship. I hate to not rating it 5 stars, overall. But, service and food quality were very disappointing. Maybe, I should just blame the whole thing on Irma and Maria. After all, they were two very nasty and dirty visitors from the atlantic ocean. Read Less
Sail Date September 2017
We chose this cruise 2 days before departure as we had lost power from Irma and were tired f the rough living conditions. I had tried to book a suite on NCL but noe were available. I really like the Haven and the outstanding service you ... Read More
We chose this cruise 2 days before departure as we had lost power from Irma and were tired f the rough living conditions. I had tried to book a suite on NCL but noe were available. I really like the Haven and the outstanding service you get in the Haven. If you are looking for a great cruise ship with a balcony or interior room, then I would say go for it. The boat is beautiful and has so much to do on board. It never once felt crowded. A day at sea was as fun as a day at a port. Unlike other ships, there was always a deck chair to be found on days at sea. My only complaint for this t was not enough drink servers anywhere on the boat. In the past, RCCL cruises had staff always asking us if we wanted drinks. ON this boat they clearly did not staff it like that. Most of us would just go up to the bar. My complain with the suites is you do not get the top shelf service to match the very high price you are paying for it. At check in the person checking us in did not know the answers to any of my questions about concierge locations, etc. He explained he was new....This is who you have checking in your premium paying passengers?!? When we got on and went to the suites lounge, they were closed as they were filming a Netflix series. There was no one at the blocked doors to call for our concierge, or help us as our room was in the name of another passenger and no way to fix it. I don't pay all the money for a larger room. I pay it so I do not have to do things like stand in a guest services line that is a mile long. So while everyone is booking their restaurants for the week, the suite guests either had to go stand in line at guest services or jot, with no help or advice. How simple would it have been to place the concierges in the hallway by the suite lounge to explain to everyone why the restaurant and lounge they had paid a premium for was not available. Later in the day my stateroom attendant located the concierge and he was outstanding, they both were. If you get Jeremias or Checker as your concierges, homerun...these guys get it and are both outstanding. The rest of the cruise was smooth sailing, ports were fun, a ton to do on the ship. It really is a beautiful boat and so large to never feel crowded but simple to get around on. The only complain about the ship as a whole was the lack of drink service staff. When you charge people close to $500 for a drink package, you had better make it far easier for them to actually get the drink. Other than the casino, I almost always had to go to the bar. As I said, other than the suites the boat would have been perfect. However Norwiegan is far superior with the suite experience and from now on I think we will stick to that line for future cruises unles RCCL gets their act together and realizes that those of us that pay a premium for outstanding service had better receive it or we will go elsewhere as there are better choices available. Read Less
Sail Date September 2017
We chose the cruise strictly because of timing. Was looking to depart on the 19th, and this is the cruise and itinerary that fit the bill. Wasn't necessarily looking for the current largest cruise ship in the world, but that's ... Read More
We chose the cruise strictly because of timing. Was looking to depart on the 19th, and this is the cruise and itinerary that fit the bill. Wasn't necessarily looking for the current largest cruise ship in the world, but that's just the way it worked out. First time cruise on Royal Caribbean, as I've done Costa, Princess, Carnival, and Norwegian in the past. We traveled as family of four with me, my wife, and 8yr old boy and girl twins. We got two rooms, an ocean balcony and an inside room across the hall for extra space. Incredibly, the price was cheaper to do it this way rather than jam the four of us in the balcony room. My review below will encompass my first impressions, what was very good, what was so so, and what was very bad. First impression when driving up to the ship is that there’s no denying the beauty of this ship. It’s got sharp lines, looks ultra-modern, and is a total monstrosity. All staff when getting on board are incredibly friendly. You will have no shortage of help and there are tons and tons of people around to help you get settled. The very good: Neighborhood design very innovative. Central Park on a ship? Beautiful, although the area is littered with mostly specialty restaurants, with the exception of the Park Café, which is a great stop for a small bite to eat or a cup of coffee. Boardwalk is lots of fun, even stashed with a carousel. Ultimate Abyss is a great experience. Scariest part of it is the departure platform, once you’re in the tube, you lose perspective of how high you are. Water slides were a lot of fun. The toilet bowl slide was a lot more fun than the traditional slides. Meal staff very, very friendly Ship very stable, hardly felt any motion Plenty of whirlpools Easy to find deck chairs, even during crowded conditions Fine Line water show is a necessary show to watch. Room steward was great, always made sure the room was clean and responded to special requests very quickly. The so so: Excursions can be expensive, but you don’t necessarily need to buy one in every port. Labadee has a great little beach spots w/ no charge for deck chairs, which are plentiful if you get off the ship early enough. Recommend Nellie’s beach. In Cozumel, forget buying any excurisions from the ship, and just walk onto the pier. There are dozens of people around providing entertainment from fishing trips, beach trips, snorkeling, catamaran’s, etc, you name it. Everything is negotiable when you deal with the locals. What is not negotiable is buying the excursion through the ship. I would not recommend dealing w/ the locals in Jamaica, although I’ve never heard of anything happening to tourists in Jamaica in a while. Tourism is their life’s blood. Felt like being at a mall on the main promenade deck 5. Balcony room a bit small compared to other ships I’ve been on. Main dining room and buffet food is good, but not great. My hypothesis is that the larger the ship, the more the quality of the food suffers. When you must feed more people, it’s hard to maintain good quality on food. There is a push from senior staff to get you to eat at the specialty restaurants. We tried one…. the Wonderland. Food at Wonderland was very good, but I’d stop short of calling it great. Did not dine in any other specialty restaurant. I actually have a problem with these restaurants, as it’s just another way of fishing into my pockets. I already paid thousands of dollars to be on the cruise, why do I need to keep paying? At sea days creates more crowds on the pool decks, but not as terrible as on other cruise ships. The Solarium is a beautiful spot to go relax without any children younger than 15. However, no pool, only a spa. In addition, even though there are what appears to be shade over the area this is actually just a mesh cover that still allows the sun through, so the area is devoid of true shade, unless you go sit in a normal chair at the Solarium café. It can also get hot in the Solarium. You must read your daily pamphlet every night to get an understanding of the hours of certain amenities. What was open at a certain time the day before may not be open at that time the following day. That can get frustrating, so be aware. Staff at the amenities goes through very frequent shift changes, which can cause delays if you’re waiting in line for something, like the slides. Drink package not worth it unless you’re going to drink 6-7 drinks a day. I’m not a heavy drinker, probably should have skipped the package. If you’re a big drinker, then it’s worth it. Watched Grease the musical, it was fun, but not the world’s greatest production. The very bad: Staff manning the amenities, such as slides, rock wall, always changing and there’s no consistency. Also, god forbid you forgot to read the rules prior to showing up, you’ll get chewed out. Don’t even THINK about wearing any jewelry or sunglasses when you go to the water slides. Plus, the rock wall and Ultimate Abyss have specific clothing requirements. Be aware before you go. Casino slot payouts are nonexistent Service at bars can be slow – bartenders tend to wait staff first, flag one of them down for faster service. I waited 15 mins for a drink one time, because the bartender had no concept of who had been waiting and who just walked up to the bar. Keep an eye on your pool towel, not that they are being stolen, but if you forget to return one, it’s $25 a pop at the end of the cruise. Unless you get there when it opens or at an off time, the Windjammer buffet gets VERY crowded and chances are, you will not find a seat, unless you get lucky and walk by somebody who is getting up. Kid’s club staff not consistent, and this was most important to us. Kids crave consistency, especially when going to a strange place with strange people and strange kids. Fake ports, such as Falmouth, which is nothing more than more of the same that is on the cruise ship. Nothing genuine. For goodness sakes, do I really need to go to a Margaritaville in Falmouth and Cozumel?? Where’s the authenticity of the actual port we’re in? No, I don’t need to buy diamonds from Diamonds International, Tanzanite, or Hublot watches. Not two seconds after being on board, I’m already being sold on my “next” cruise. Let me enjoy this one first. Elevators very crowded during peak times. Sometimes a 10-minute wait wasn’t out of the question. Eventually, if you’re going up, you’ll just get on one going down so you know that eventually, you’re on the elevator. Hard to find a decent time for dinner reservations (couldn’t make reservation early prior to the cruise date, was told to make them on ship, then no decent times available.) Carousel on boardwalk was broken for the first three days, then, when it was fixed, we were going to go on it. However, there was a sign on it that said the carousel needed to be sanitized. I’m not kidding when I say that a single worker took approximately 30-40 minutes to clean the entire carousel and surrounding bannister with a cleaning solution. Kids were waiting and getting anxious. You also had to coat your hands with purell before even THINKING about getting close to the carousel. I thought that was a little much, and I’m very protective of my kids when it comes to germs. They certainly don’t sanitize like that at Disney World, but then again, Disney never had a norovirus problem. Decking area near pool and up on the waterslide platform can get VERY HOT and cook your feet. There’s very little shade. Forget about wear water shoes, since they aren’t allowed on the water slides. Staff attempts to remedy this by pouring water over the area, but sometimes, they don’t. Kids suffer the most here. I get the whole thing around safety, but at the slightest HINT of bad weather, outdoor activities are too quick to close. One day, the rock wall closed because they though a storm was coming. Then a few minutes went by, and the sun came out. Rock wall remained closed and didn’t open until the following set of open hours in the evening. All in all, the trip was still amazing. It was a week on the high seas, and my family and especially my children had a good time. I know I called out quite a few things, and this was MY experience with the cruise. Your mileage will vary and you may have a totally different experience than I did. My intention is to give you one person's perspective on what they experienced and what my thought process was, right or wrong. I probably would not cruise on this ship again, but not because I don't like the ship, but rather for the fact that there are so many other ships I want to try, but I would recommend this ship to others, as fun times, even with a few bumps in the road, we're had by all. Read Less
Sail Date August 2017
This was supposed to be a family reunion and anniversary for the family. We had high hopes and expectations but what a dissapointement. No recognition for special occasions. The queueing and waiting for disembarkation was unbearable! ... Read More
This was supposed to be a family reunion and anniversary for the family. We had high hopes and expectations but what a dissapointement. No recognition for special occasions. The queueing and waiting for disembarkation was unbearable! The ship is lovely, although the food was not as expected. In our previous cruise experience, we could order juice at dinner, but not in the Harmony. We booked all the shows before we boarded. The show time was changed and there was no notifications. Shows was cancelled, and again no notification for the change. Very pleased with the cabin, since we could get to the next room through the balcony which was convenient. The cabin is clean. Overall rating is satisfactory, although we had expected more. The kids disappointed as they were not able to get on some rides as the queue was so long. When we signed in, requested for spouse cabin to link to my credit card, Checked with reception and was told that it is fine. Only did we know when we were about to disembark that we had balance owed. What a surprise!! Read Less
Sail Date August 2017
We expected the experience on the Harmony to be similar (maybe a little better) than the Allure ship we sailed two years prior. Although there were a couple more things to do (wet and dry slides for instance), we noticed a lesser ... Read More
We expected the experience on the Harmony to be similar (maybe a little better) than the Allure ship we sailed two years prior. Although there were a couple more things to do (wet and dry slides for instance), we noticed a lesser experience with corners cut such as quality of food at Windjammer, the amount of live music, and even the bed wasn't comfortable. There were problems with the production electronics that cancelled shows the first three days which made it so we couldn't see all shows that we expected to see. There was also a mix-up in where the wine tasting event was (compared to where it was advertised to be) and we missed this. When there were issues, it seemed that nobody felt the need to apologize for the trouble. The pool area, wait staff, and room attendant were great and the food in the main dining room was also quite good. But, by the time all the the the separate costs were added together, it was pretty expensive for what I feel we received - expected more value for the money spent. Bottom line: we've been Royal Caribbean loyalists, but are now open to looking at other cruise companies. Read Less
Sail Date August 2017
Any review must begin with this simple caveat: servicing 5,479 passengers, is more akin to managing a small municipality or gated community than an actual vacation resort. A list of Gives and Takes 1. Pool(s) Layout: a Give. I have ... Read More
Any review must begin with this simple caveat: servicing 5,479 passengers, is more akin to managing a small municipality or gated community than an actual vacation resort. A list of Gives and Takes 1. Pool(s) Layout: a Give. I have neighbors pools larger than the small splash baths scattered on (what is the primary day time convergence spot on any ship or resort) the pool deck. 2. Interior Cabins: a Take ? The ship's layout allows for more interior cabins with access to the sunny skies above. However, in that "zoning" or "land use planning decision", is that a take for a smaller minority of passengers, or the cruise line, which can attract and accommodate more souls in a "high density" environment. So, I would say it's a take for some passengers and for RC's bottom line, at the expense of the reconfigured pool deck which does not permit for larger grand size swimming pools for passengers to lounge around. 3. Cabins: a clear Take: Large. Spacious. Clean. Well thought out. No Gives here. 4. Food mostly a Give: RC culinary directors and head chefs are no local fry cooks. You have the likes of Gordon Ramsay leading this brigade of hunger assassins. However, when feeding 5000 ravenous ocean air and vitamin D stimulated tummies on suspended Jenny Craig Diets, culinary martial arts must yield to engineering science. To sum up: Not one steamy dish. Never. But plenty of flavourful fats to keep your entrees "moist", yet low sodium added (salt dries food out), and lots of heat lamp exposure. However, the Take: no digestive tract disturbances (even for a person with hypersensitive digestion). 5. Beach Excursions: A clear Give. RC deserves no merit for the natural beauty of the beaches where passengers are "scammed" up to and beyond 100 dollars per person for what amounts to literally a bus ride to a pre-selected destination, abandons you for 3 hours without the slightest accommodation from the blazing heat or pouring rain. I did spot a Porto Potty in St. Kitts which was available to guests to relieve themselves, but opted for deep breathing and concentration to control my bladder. Thank God I had no digestive tract worries that day (see #4 above). Shameful that RC and the other cruise conglomerates (all of whom were sectioned off along small sections of the same shorelines in St. Thomas, St. Christopher and every other "day at the beach" excursion, would not ridirect their budgets so proudly spent on their recreational R&D labs, watch their promotional videos if you think I'm making this up, to build little more than what you would find at your local municipal pool or recreation centre where passengers could access a few moments of shade, clean towels, and beach umbrellas and chairs. Let alone restrooms. Don't be fooled. The zip line adventures, rock climbing walls, cannons that shoot you out into the open waters were abandoned on port days because ultimately, their sideshows that lure people picking up the tab for these trips spring extra bucks for with the hope that their families will appreciate them more for doing so. Truth is, it's a marketing hook, and it works. But interest is quickly lost in these sideshows. Here's an idea: a first aid station. The parents of that poor helpless toddler that had sunscreen mixed with grains of sand smeared right in her precious eyes would have appreciated two hours earlier before a wonderful Norregian Dr. (on vacation with her family) tended to this child. Were it not for her acute hearing, there was no one from RC able to help this young family in distress. Recreational R&D my a**. Otherwise, I had a good time. Read Less
Sail Date August 2017
I am an Emerald close to Diamond member. Our primary cruise line has always been Royal. It had been a few years since our last cruise, and so we were really looking forward to this trip. First the Good - It's a beautiful ship with ... Read More
I am an Emerald close to Diamond member. Our primary cruise line has always been Royal. It had been a few years since our last cruise, and so we were really looking forward to this trip. First the Good - It's a beautiful ship with a lot to do. Our cabin steward Isabeth was amazing, and one evening we had an excellent dining team, with Tahay and her assistant waiter. Alana was also great in getting our group set up for dining etc...Grease was great and much better than Hairspray on the Oasis. Simeon in the comedy club was also fabulous. Jamie's, Sabor and 150 were all excellent. On to the mediocre and the bad- 1. Boarding day selling of packages for dining and drinks. I felt like I was at the mall with people coming at me from all sides to sell me something. At least 11 staff members approached me. They need to taper it down. If people are interested they will come to you. 2. Service in the MDR was extremely disappointing. With gratuities already built in to your daily sea pass account, there is no incentive for good service. Also My Time Dining, diminishes the experience. 3. Food was either bland or salty. Considering the many cruises we've taken this was a first for the lack of a tasteful meal. 4. Entertainment- poor and less than enthuastic. Some of the cruise staff was arrogant and fake in their dealing with passengers. Disco Night on the promenade was taken away, and replaced with the 90's. Cruise staff could have made it more entertaining. 5. Bingo was very disorganized and cruise staff just called out numbers. What happened with engaging the audience and making it fun? 6. Headliner show- could've used more entertainment. 7. Evening turn down- missed the chocolate mints. I hope this saved Royal big bucks BC it took away a nice touch. 8. Chops- so disappointed - steaks were overlooked. Quality greatly diminished from our last cruise in 2012. Overall it was a good time with family and friends but extremely disappointed with what we've expected from Royal. Read Less
Sail Date August 2017
Just came back from a seven night cruise on the Harmony of the Seas. This was our family’s 20th cruise (4th with RCCL) and it reinforced my love/hate relationship with Royal Caribbean. Let me go over the trip details gong first over ... Read More
Just came back from a seven night cruise on the Harmony of the Seas. This was our family’s 20th cruise (4th with RCCL) and it reinforced my love/hate relationship with Royal Caribbean. Let me go over the trip details gong first over the positives. The Good: 1- The Ship! I always admired RCCL for its innovations and their boldness on building bigger and more advanced ships. Harmony of the Seas is an engineering marvel. If you don’t force yourself to the idea that you are on a ship you might believe you are on a resort. The ship doesn’t rock. The public areas are open and wonderful. The Central Park and the Boardwalk areas, with the Acqua Theater at its end, are amazing. 2- The staterooms. We had a balcony stateroom and it was one of the best we had. The bed was amazingly comfortable, the balcony was spacious, lots of space in the closets and lots of outlets, including two for USB cables. The kids stayed in an internal stateroom with a virtual balcony (check it online if you don’t know what it is). They enjoyed it a lot. 3- Most of the personnel. Everyone is helpful and eager to help unless they are instructed otherwise by company’s policy (see the Labadee Incident and the Plastic Bag Incident below). 4- Efficiency: Everything on board is designed for maximum efficiency. The Excursion desk, for example is almost all self-service and able to cut down some personnel. The pictures taking by the photographers can be accessed from special monitors, so they don’t need to print and place them in those little shelves, saving paper, work and is way more convenient for the passengers. They also sell you an RF bracelet that substitutes your SeaPass card and, since it is attached to your wrist, you have zero chance to lose it. And they have the Bionic Bar that is a nice (yet already outdated) curiosity. 5- Crowds: Yes, the ship had 6,480 passengers but crowd management is done on a way in which very rarely you feel trapped with a multitude of people on a restricted space. There are always free deck chairs. There’s always a nice place to sit and have a conversation. The only awful time is during the first day when you have people crowding the upper decks and the Windjammer restaurant becomes the quintessential nightmare of everyone that hates cruising. This lasts until the muster station drill. After that the crowd disperses, although, sometimes, the problem resurfaces on the main pools. (By the way, the security movie, shown during the muster station drill is a flop. They tried to do it funny and different but, alas, it completely loses the point on instructing passengers on what to do in case of an emergency). Embarkation 9especially if you did your homework before getting to the pier) and disembarkation were very easy. The Meh: 1- The food outside specialty restaurants: You won’t get sick but you won’t write home about it. It is just OK, very comparable to other cruise lines in the same market space. 2- The soda package: As noted on point 4 above, you can access everything on line with help of your SeaPass card or the RF bracelet, but not the Soda! Passengers that bought the soda package need to carry that special Coca Cola branded travel cup through the ship, every hour of the day, like ghosts carrying their chains. Why just don’t add the info to your account? 3- The towel system on the pool: Again, the ship is designed to be efficient. A brilliant mind decided it was a good idea to cut pool attendants and open deckchairs without any doubts (uh, is this one taken, since there is only a towel?) by making passengers check and return pool towels in one of three stations (threating them with a 25 dollar fine per towel that is not returned). The problem here is that, a lot of time, only one of the three towel stations is open. Like the ghosts carrying their Coca Cola cups you see other souls carrying soiled towels or trying to get clean ones, trying to find an open towel station. And the ship is big. And once you find what towel station is open, there is always a line. 4- The main restaurant for “my own time” dinning: If you don’t have assigned tables you have to book your dining time every day. And that’s OK, since you can do it before you board the ship. However, every day, you face a line in front of the restaurant (we were assigned to ‘Silk’, on the 5th deck). Once you get to the attendant, they start using a walkie-talkie to find a table for you. But wait... they have a screen in front of them with the map of the restaurant showing red and green tables… yet they radioed some mysterious people expecting for someone to answer with an open table. Once the table is located, they print a small note and you are subsequently directed to your table by a guide. I couldn’t believe that a ship like that had such a stupid system. I asked one of the table locators inside the restaurant why they don’t use the map on their screens. “We have tablets here to manage the open tables but they always lose connection with the system. We can’t use them.” Really? After spending $ 1.4 billion building a ship you have an issue with wi-fi and the best way to solve it is by letting customers waiting outside? The Bad There were some instances when I thought to myself ‘how this is even possible?’ Two of these instances are what I qualify as awful. But basically they all are linked to the revenue model employed by RCCL. I understand how the cruise line needs to make money and I know that the price of the cruise itself is not enough to turn the operation into a profitable one. The prices on board of the Harmony of the Seas were, by far, higher than in other cruise companies. Drinks, for example, were incredibly overpriced compared with our last cruise (with Princess). So were the Shore excursions. However there are some limits to this. 1- The Labadee Incident (first of the awful incidents): Labadee is the cruise line private beach. I was there before with the Explorer of the Seas but after years, RCCL managed to build a lot there, offering an incredibly nice and almost paradisiacal place, with stuff for all ages. However, the only thing that is ‘included’ are the long chairs on the beach and the picnic style lunch. Umbrellas, slides, flotation cushions are all charged for extras. Same as the zip line, kayaking, scuba, etc. No problem here. Private beaches are a smart way for cruise lines to keep the ship docked, reducing its expenses, while charging for things. There are some bars spread on Labadee, like inside the ship. A little bit before leaving the beach I approached one of these bars and asked for a cup of water. The bartender asked me if I wanted bottled water. I said no, just some water from the soda machine (or tap) would work. “Sorry, Sir” he said. “I can only offer you bottled water for a fee. I can’t give you any other water”. I was perplexed, flummoxed, bewildered. “You can’t give me a cup of water?” I asked again. “No, sir. I can only sell you water”. I can replicate here the expletives I used. Who refuses a cup of water to someone? Are we supposed to feel like hostages in Labadee? 2- The Plastic Bag incident (second of the awful incidents): We bought six pictures on the cruise. After selecting them on the monitors we were told to come later to pick up the prints. So, before dinner, we stopped by the photo area. Our pictures were ready and they were given to us. “Do you have a paper folder, for me to put the pictures?” I asked. Paper folders are common in any other similar operation in other cruise lines. “No, but I can sell you this leather folder for $25”. I looked the lady and said “I don’t want this. Can you give me, at least, a plastic bag, so I can carry the pictures?”. “No, we don’t have them”. I was baffled since I saw these bags in all of the ship stores. I walked to the other extreme of the photo area and tried again with a different representative. He again tried to sell me the leather folder, but he added “If you buy the leather folder I can give you a plastic bag”. “So, let me see if I understand. I just spent almost $ 100 and you want me to give you more $25 so you can give me a plastic bag that costs $ 0.03?” The guy looked at me with clear embarrassment. “Aren’t you ashamed?” I asked. The guy shrugged and reached to a drawer and gave me the bag. Honestly, I never see this type of stinginess in any other cruise. 3- Others: For the first time in 20 cruises I noticed that some of the luggage left on the pier with the porters was not brought into the ship. I can’t understand how this is even possible; shop personnel guaranteeing me that they will beat any price but when I brought a better price for the same article they told me that “well, it is a long story but this particular seller is not included on our ‘best price guaranteed offer’; the price for on demand movies was $ 12 per movie… usually free in other lines. I wouldn’t complain if it was $3 or $4. But $12? Conclusion The Harmony of the Seas is a beautiful ship with amazing areas and wonderful staterooms. It’s a magnificent piece of hardware. The “software” however, needs some improvement, and most of these improvements are related to the implacable revenue maximization model that, I believe, in in place. The Labadee incident is, in my view, a preposterous and egregious occurrence. Would I cruise with RCCL again? Perhaps, but they wouldn't be my first choice. Read Less
Sail Date August 2017
I sailed NCL EPIC last year with my 12 yo son,and had fun,was told RCL is better,with the amazing new ship' Harmoney of the Seas'... so booked it,it was expensive,about 4000.00 usd for a week.For both ,not including any extras ... Read More
I sailed NCL EPIC last year with my 12 yo son,and had fun,was told RCL is better,with the amazing new ship' Harmoney of the Seas'... so booked it,it was expensive,about 4000.00 usd for a week.For both ,not including any extras ,shore excursions ,sodas,etc. Upon enrering our cabin,after settling down,my son found next to the sofa a human hair rolled in a size of a tennis ball.That was quite a revolting finding,not to mention hygene .My son also found lots of tiny beeds all over the carpet( previous owner must have ripped a necklace or something) plus staples,that could have punctured a bare foot.I called house keeping ,which took care of it,and offered compensation of two free dinners at a paid for restaurant( what's wrong with the other dining rooms which are free?) Told them my 12 yo likes simple food,and we won't enjoy such a perk,their answer was 'take it or leave it' in a polite way.Felt quite frustrated with their attitude,after all,cleanliness is number 1 in a cabin you suppose to live in for one week.( They claimed I insisted entering the cabin before cleaning was finished.... how on earth can I do that if the corridors are locked until officially cabins are ready?) Found that remark of their bordering with not saying the truth( to be gentle about it) Didn't add to my feeling of being frustratied to say the least . I also booked a one hour private surfing session for my son for 69.00 usd,just to realize he was part of a group of 6 kids,and in total,received 7 minutes of private teaching...I found 69.00 usd quite expensive for 7 minutes....a asked guest relations about it,and they replied on behalf of the Sports manager that ,'that's how it goes '. We tried room service twice ,once they forgot to bring full set of eutencils ,no glasses,and on another occasion morning cereals without milk... A shore excursion in ST Maarten was poorly organized,with almost 30 minutes of waiting on the pier for buses in extreme heat.Not very thoughtful (however don't miss Mano Beach visit) We started the tour already exhausted ...then the bus was dispatched to return to the ship to pick up late guests,a U turn that ׳ ate' 30 min of our tour.No apologies at all. A few attempts to discuss issues with Guest Relations onboard and onshore were useless ,either they didn't answer,or just kept apologizing. Felt really that I meant nothimg to them,all my complaints received dismissive responses,though polite. Many times I found their 'Purell' hand dispencing machines empty,and some public toilets smelly and dirty( brown paper towels all over floor and sinks) On NCL for example ,they stood in the entry of every dining area and sprayed ALL guets hands with disenfectent ) not much emphasis on RCL from this aspect.It seems. On the positive note,the ship has many amazing activities for kids,quality shows( don't miss the 'Fine Line',)the day in Labadee ,Haiti was perfect. My conclusion is that those mega ships ( 6700 guests!!!) can not offer a decent/ fair customer service to solve issues.Their efforts to make you feel appreciated are close to none,your hard earned money is not respected. We will not return to RCL.Mega ship,mega disappointment .Though I must add that my son loved it. Read Less
Sail Date August 2017
I was excited about the biggest ship in the world. I was impressed with the ship but not with Royal Caribbean. The customer service was not as friendly as it was in our previous cruises and the variety of the food was not great. the ... Read More
I was excited about the biggest ship in the world. I was impressed with the ship but not with Royal Caribbean. The customer service was not as friendly as it was in our previous cruises and the variety of the food was not great. the windjammer crowded with long wait lines or close. the solarium also crowded. the buffets don't provide trays for your food so you have to juggle your drink silverware and food to a table if you can find one. Dining room food was just ok. We try 150 restaurant was good but very small menu. Entertainment was good. Grease the musical was good but too much for little kids (8 years old). You need reservations because it is so crowded. Services were poor. Many problems with teens running on the ship as they can check out themselves from the teens room... poor/none supervision there. The pool was to crowded and not kids activities there. Shore excursion in St Marteen was a nightmare more than 15 people were sea sick. (kids and adults) "airport and snorkel". If you are a couple you may enjoy it. we will never go on the Harmony again. Read Less
Sail Date August 2017
This cruise ship is vey large and was hard to explore in so little time . I would recommend this cruise if you like large cruise ships . But the biggest concern was price . To me this cruise seemed all about Money Most of the restaurants ... Read More
This cruise ship is vey large and was hard to explore in so little time . I would recommend this cruise if you like large cruise ships . But the biggest concern was price . To me this cruise seemed all about Money Most of the restaurants were not complimentary. Jamie's Italian was $ 35 per adult and $10 per child . However Chops grill and Wonderland were $50 per person ! Also, the sale merchandise was Cheep quality. I happened to get a beach bag that broke 3 days later, I bought another carrying bag that unseemed the day I bought it . But otherwise, the entertainment nightly was Amazing. I felt that the cruise was all about the money, rather than providing overall customer satisfaction and convinience. For 2 adults and 2 children from California: 7 day cruise fare $6500 + $1800 airfare + $1700 on board tab + $150 hotel = $10,150 for a 7 day cruise or $2,537.50 per person. while the cruise was nice overall, it was not worth the cost. In the future, we will stick to the smaller venue cruises from the California ports of call. Read Less
Sail Date July 2017
We planned our voyage on HOS about 9 months prior. Lured in with exciting features like the zip line, rock climbing wall, ultimate abyss, wave rider, water slides, etc... Sounds great right? Well, my kids barely got to do any of these ... Read More
We planned our voyage on HOS about 9 months prior. Lured in with exciting features like the zip line, rock climbing wall, ultimate abyss, wave rider, water slides, etc... Sounds great right? Well, my kids barely got to do any of these because they were open so infrequently. So, when they were open, the lines were up to a half an hour long. There were over 6000 people on the ship which was too many. The staff could not accommodate. The service in the dining room was poor and I have never experienced so many rude staff members on a cruise. Not just apathetic, straight up rude. I couldn't believe how much money I paid compared to cruises I have been on in the past to be treated like the plebeians on the Titanic. The next thing that was awful was the constant smell of sewage in all of the hallways and our room. Yes, SEWAGE!!! Royal Caribbean needs to figure out a way to not have the cabins smell so bad. It was disgusting. There were so many pushes for up-sells. I don't know if this is a Royal Caribbean thing in general now because I usually cruise on Celebrity and haven't been on a RC cruise in years. They tried to up-sell you everywhere you went. It was extremely annoying. The dining room was very unorganized. The first night our table was never even offered drinks! They also charge for room service now. The Windjammer's food was unimpressive and it was hard to get a table unless you ate at off times. Same with the dining room. This is why we ate dinner at 5:30... Pros: Wonderland restaurant. Absolutely incredible experience. The aqua show was also quite spectacular. The rooms were nice sized and the beds were comfortable. The ship is also beautiful!!! It is still very shiny and new. In the end, I will stick with smaller ships where I am treated well. I have never had a bad experience on a cruise until this one. Ironic, since this cruise was more than double what I paid for any in the past. I was so unimpressed I will most likely never cruise on Royal Caribbean again. I met many other passengers who felt the same way. The last two days at sea the passengers were like sardines in a tin can. The pools were filthy because there were so many people in them. You couldn't have paid me to get in that pool. I heard many people exclaim how they could not wait to leave! Even my kids were bored by the end because the activities were always closed or packed and the pool was filled with 50 plus people ( not joking, my daughter counted) when the sign said the occupancy was 21 with a half hour wait for the water slide. The best part of the cruise was the private snorkeling tour we did in St. Thomas. (Not through the ship). Tip to Royal Caribbean, if you don't have enough staff or amenities to accommodate all of the passengers, don't be greedy and book so many. Tip to future passengers, don't choose this trip if you are expecting luxury. Also, check your bill! Lots of mistakes on ours. Read Less
Sail Date July 2017
The shows were great and the food was good. The ship is beautiful however a lot of catering to those with $$$... too much focus on specialty restaurants with the effort coming away from those of us in the main dining room. I experienced ... Read More
The shows were great and the food was good. The ship is beautiful however a lot of catering to those with $$$... too much focus on specialty restaurants with the effort coming away from those of us in the main dining room. I experienced both having paid for the premium food and there is a huge difference in service and quality of food. you also need to pay to get reserved seating and reserved boarding or you will wait with the masses. and when something goes wrong, you will just wait and wait and no real help from anyone. This ship is so big with 6000 guest that it becomes a fend for your self type of cruise. I do recommend RC and have had some great cruises with them, I felt like if you want to be pampered a little and get any personal service, that will not happen on such a large ship...at least they have not yet figured it out yet! ed Read Less
Sail Date July 2017
We chose harmony for previous experiences aboard the oasis of the seas. The service in the main dining room and the staterooms were exceptional. Puerto rico was given the least time despite being the best port of call. My children agreed ... Read More
We chose harmony for previous experiences aboard the oasis of the seas. The service in the main dining room and the staterooms were exceptional. Puerto rico was given the least time despite being the best port of call. My children agreed with us yet they had fun with the slides.we recommend to royal caribbean to increase the variety of the food and different port to visit and more pools on their ships and more activities for family. Disembarkation was a horrible experience we were waiting for our luggage almost 2 hours. In overall we paid a lot of money and we spect more and i hope in the future we can enjoy better in a cruise. Also royal caribean should create new trips with more choice for families.only a few hours in puerto rico wich was the best port we visited. Great services and the staff amazing and very professional. Read Less
Sail Date June 2017
Harmony of the Seas Family vacation This ship will appeal to families with children and fun seeking adults. Not so much for those who prefer smaller ships with more specialty service. Food quality not up to par, including specialty dining. ... Read More
Harmony of the Seas Family vacation This ship will appeal to families with children and fun seeking adults. Not so much for those who prefer smaller ships with more specialty service. Food quality not up to par, including specialty dining. Those used to Disney will not be happy. As frequent vacationers our family was disappointed with the cost saving measures RCI implemented and the level of service in the spa, specialty dining and choice of shopping aboard. The show Grease was way too provocative for a family audience, but was well done for adult entertainment. Disappointed with port time in Nassau,Bahamas (7am-2pm) Felt rushed as while on vacation I don't want to set my alarm clock. As experienced cruisers, we may be too critical but I'm sure there are many who fall in this category Ages in our party was 3-70 so the experience was not one sided. As with any vacation we had fun despite the setbacks. Read Less
Sail Date June 2017
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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