939 Royal Caribbean Harmony of the Seas Family Cruise Reviews

What a great ship, this was our second time on Harmony and she continues to impress. This time around we opted for the 9 night itinerary and I don't know how we can ever go back to a 7 night cruise. One of the reasons Harmony ... Read More
What a great ship, this was our second time on Harmony and she continues to impress. This time around we opted for the 9 night itinerary and I don't know how we can ever go back to a 7 night cruise. One of the reasons Harmony continues to impress is the staff, the ship is great don't get me wrong but the staff from Captain Johnny, Mark the cruise director to our cabin steward and everyone else was great. We stayed in a Grand Suite which was perfect for three people, plenty of storage space and lots of room in the cabin. One of the perks of being in a suite was that we get access to Coastal Kitchen which was fantastic, Aysun the manager and the entire staff was very helpful and extremely friendly, the food was great, quite a few steps up from the dining room. We also dined at Park 150, Chop's and Jaime's which were fantastic as well, absolutely no complaints about the dining. The only entertainment we watched was the aqua-theater, comedian and the magician and all were great. We didn't attend Grease because we have seen it before and I find it to be to long of a show. The night life on the ship was okay but the nightclub almost never opened before 11pm and by the time it did open it wasn't very lively. On this 9 night itinerary we went to Nassau, St. Thomas, St Maarten, San Juan and Labadee. Nassau is nothing special, you can walk the downtown in an hour, and Atlantis is extremely overpriced, $200 to enjoy the water park is a bit steep. In St. Thomas we walked the downtown on our own which is always nice but you can see that not all of the stores have reopened after the hurricane. In St. Maarten we decided to book an excursion to Maho beach so we can watch the planes fly overhead, this is my only complaint about the entire cruise, the tour was advertised as being 4 1/2 from the time you leave the pier until they drop you back off at the ship. The entire excursion took us 6 1/2 hour leaving us no time to see anything else in St Maarten which happens to be my favorite of all the ports. The two extra hours were due to lots of traffic and our tour operator not being in any rush to get back. Maho Beach, the beach itself was overly crowded making it almost impossible to navigate around so we decided to grab a table at the restaurant to enjoy some drinks and watch the planes until we were rudely told that if we were not eating we could not sit at a table, we took a look at the menu and everything was extremely overpriced so we went to the outdoor bar instead, again at the bar everything was overpriced 2 mojitos and a pina colada was $30.00 and it didn't contain much alcohol, the entire experience felt like I was in a tourist trap. In San Juan we booked a city tour with a stop at the mall, the city tour was great, we learned a lot about Puerto Rico's vast history the stop at the mall was nothing special but I definitely recommend a city tour. We also walked around Old San Juan which is beautiful. In Labadee we kept it simple and spent the day at the beach, Barefoot Beach which is only for suite guest was beautiful, not crowded with plenty of chairs, access to the beach, its own bar, buffet and restrooms so we had no need to leave. The ship overall was great, we had no complaints about the ship, the service and the crew. One thing that continues to bother me though is the drink package policies enacted by RCCL. For those that don't know, if you plan on purchasing a drink package everyone in your cabin must purchase one as well, whether it be an alcohol package or soda package. I know the cruise line is trying to prevent people from abusing the package but when you book a suite you have access to The Suite Lounge and Coastal Kitchen were drinks are already provided so it seems a bit redundant to make everyone purchase the package if you're in a suite. Read Less
Sail Date March 2019
This ship was great, since we are now doing the suite life, the suite lounge and staff were great, from the time we got on till we got off. I would recommend this cruise to anyone. We had the dining plan so only ate once in the main ... Read More
This ship was great, since we are now doing the suite life, the suite lounge and staff were great, from the time we got on till we got off. I would recommend this cruise to anyone. We had the dining plan so only ate once in the main dinning room. The food was great at every venue. Found our new favorite restaurant was Wonderfand. The food was both fun and amazing. The wemsical and happy attitude of the staff was great. Even though we had a group of 5 thus having a odd number of people at the tabl. Food at the coastal kitchen was both well presented and tasted outstanding. Told the family that they had to try something different that they had not eaten before with every meal. While at Labadee we had a Cabana on barefoot beach, this was. One of the best days on the trip. Best no paperwork when disembarking. With luggage valet we were off the sip in less than 5 minutes. Read Less
Sail Date March 2019
Hi everyone: I have previously reviewed my cruises on Silverseas, Crystal, Oceania, Regent and Seabourne. This time, we figured “OK, so we won’t eat steak and lobster every night, let’s save some money and try Royal Caribbean.” ... Read More
Hi everyone: I have previously reviewed my cruises on Silverseas, Crystal, Oceania, Regent and Seabourne. This time, we figured “OK, so we won’t eat steak and lobster every night, let’s save some money and try Royal Caribbean.” We were pleasantly surprised. As my title suggests, despite the fact that the ship was full to capacity—well over 6500 people, you would never know it. The ship is so large that you never get the feeling that it is too crowded. Don’t get me wrong: it is crowded, but not in a negative way. And, they did serve lobster tail on one night and sushi grade tuna steaks on another. I usually concentrate on the food on my reviews, so let’s start there. Breakfast is nearly identical to the much more expensive cruise lines. The only differences I noticed were no fresh juices and no pure maple syrup. The Harmony even had fresh salmon, but it was definitely of a lower quality than in the high end ships. Other than those items, the choices for breakfast were identical to Oceania, etc. Lunches were superb as well. True, there were no large shrimp, tuna steaks and lamb chops as can be found on the high end lines, but that aside, the lunch options were not that different. Plentiful salads, pizzas, and enough entrees—chicken, pork, seafood and beef—that you were sure to find one to your liking. Desserts were definitely cheaper than on the pricier cruises but I always found at least one I liked. And the cookies were identical to those on Regent and Oceania. Dinner is where the differences begin to show: while I was always able to find a delicious option, the expensive entrees such as tuna steaks, lobster tails, lamb chops, filet mignon and fresh salmon were not available every night as they are on the more expensive lines. The side dishes were much more limited as well. We seemed to get whatever vegetable and potato the chef felt like serving. There was always a fish of the day. Desserts were good but limited. There was no “tea time”; a highlight in Oceania and Regent. At the bottom of the dinner menu every night there were steak and lobster options for about $30 extra. You could order these every night and still end up paying a fraction of what a high end cruise would cost. The Harmony is a kids friendly ship and there were tons of families with younger kids. The clientele was definitely predominantly “middle America”, FYI. All in all, a good experience. Like Norwegian and other similarly priced cruise lines, RC does charge for everything. This is in contrast to some high end cruises where everything is included. I imagine that the average cruiser had a bill well in excess of $1000 for alcohol, excursions, specialty restaurants, etc. I don’t drink, only went on one excursion and my extras were 350. (The super fast internet was about 170 of that. Yes, you can even stream videos.) My daughter only drank and went on one excursion and her bill was close to 450. You can see that we “hardly spent” and it totaled almost 800$! You can also get a slightly cheaper super fast internet without the streaming option. Our cabin was spacious. Plenty of storage space. Amazing water pressure in the shower. I guess that is what the newer ships give you. Staff was every bit as polite and courteous as on the expensive ships. Large well equipped gym. There is a charge for the sauna and steam room. Surprisingly no spin classes or bikes. Read Less
Sail Date March 2019
I have cruised many times on many different lines and was skeptical of taking this large ship with so many people. My grandsons ages 11 and 6 have a spring break from their school so we try to schedule different family trips. I thought ... Read More
I have cruised many times on many different lines and was skeptical of taking this large ship with so many people. My grandsons ages 11 and 6 have a spring break from their school so we try to schedule different family trips. I thought what a fun vacation for the boys and they would be fascinated with the size of this ship. They thought the Disney Fantasy was big but nothing compared to Harmony. I was so pleasantly pleased of our experience on this ship. From embarkation, cleanliness of the areas, the wonderful staff, and the cabins, we were impressed. I would say the first full day the areas were busy but as the week went on you could find areas that were quiet and wondering out loud where everyone was. We had My Time dining which worked out well but we also tried the specialty restaurants for either lunch or dinner. All were excellent. May I also compliment all the serving staff as well who were professional and so kind to my grandsons. Food was very good and I found the portions more than adequate. We did attend the water show which was good and the production of Grease, which I thought ran a little too long but certainly ok. My grandsons did the Flowrider which they enjoyed and the waterslides also. We had a Crown Loft Suite which was fantastic. The perks for Grand Suites and above were worth every penney. Having the concierge service, separate lounge and restaurant were so enjoyed. Also express disembarkation was fantastic. All in all a wonderful experience and we have booked this boat again for 2020. Read Less
Sail Date March 2019
We were excited to try out the new ship. There was my husband, myself and 2 sons (aged 16 & 22). Cabin - 10320 it is on the port side and had a convertible sofa. Configuration is bed first and then sofa by the balcony door (some ... Read More
We were excited to try out the new ship. There was my husband, myself and 2 sons (aged 16 & 22). Cabin - 10320 it is on the port side and had a convertible sofa. Configuration is bed first and then sofa by the balcony door (some cabins have the sofa bed when you enter the room adn the bed by the balcony door). First off the second "bed" is a trundle bed under the sofa - both boys said that the beds were comfortable but when the second bed is pulled out you cannot walk past it to the balcony so if the boys were sleeping in, there is no way to get to the balcony to sit out there without literally stepping on the kid on the second bed. For rooms that have the sofa bed first, you can barely get past the bed to reach the washroom. I much prefer having the 4th bed come down from the ceiling. I was not pleased with this set up and storage space for 4 adults (who are not over packers) was tight. The service in our cabin was great, the room steward did an great job. Dining - we ate in Chops and Jamie Oliver's and I had a BOGO package and can not say enough about those restaurants. The food, service etc was out of this world. The main dining room was a real disappointment. I have had much better shrimp from a shrimp ring bought at Costco than in the main dining room. The shrimp from Chops were huge, the ones in the shrimp cocktail in the main dining room were pathetic. The shortribs one night were just awful, worse than my grandmother's pot roast. The service in the main dining room was great but the food on some nights was no better than eating at Denny's. We did find the Solarium for breakfast a better less hectic, less crowded more enjoyable than Windjammers. Entertainment - this was great and we had the surprise of having Voctave on board who did a great performance. Comedy Club was also great, very funny. Activities were hit and miss - you had to get to some of them 30-45 minutes early. My son tried to play adult dodgeball and went about 30 minutes early and was told that they already had the maximum number of people signed up so he could not play. FlowRider was also very busy most times with long lineups but we went the morning we landed in Labadee so most people were off the ship and my sons were able to ride with barely any wait but the downside is we had to give up some time in Labadee for that to happen. Also heard complaints from others that activities onboard filled up quickly (trivia for one) so it was hard to participate unless you staked out a spot very early. Service/Embarkation/Disembarkation - all went very smoothly, no issues Port and Shore Excursions - They were fine but I had a planner that listed the activity we did in Jamaica at $99/person but when I signed up at the Shore Excursion Desk it charged me $137/person and when I brought this to the attention of the person working there they apologized and said I have to go to Customer Service and wait in a long line to get the difference credited to my card. I was not pleased with this as it was obviously their error and I had to take time out of my day to fix their error. I told this to the customer service agent who agreed and apologized. I was not looking for any sort of monetary compensation but rather I felt that the Shore Excursion person should have taken the details and corrected it herself. My 16 yr old enjoyed the time in the teen area, rarely saw him some days. The 22 year old, not so much, he went to a couple of the "single meet and mingle" events but no one was there. He would have had a much better time if he went with some buddies or more people attended the events but overall he too had a good time. Gym/Fitness - it was good but I really did not like being "underground" all the other ships I have been on had the gym in the upper decks where you could look out from floor to ceiling windows and with the gym on the 5th deck (maybe 4) there were only porthole like windows so I really missed the "view" that I have had in the past. Read Less
Sail Date February 2019
So, let me preface this review by saying that I am NOT a cruiser. I’m more of a secluded, quiet, adults-only resort type of person. But I have children, and we all need to be happy on vacation, so we decided to take a cruise. We had been ... Read More
So, let me preface this review by saying that I am NOT a cruiser. I’m more of a secluded, quiet, adults-only resort type of person. But I have children, and we all need to be happy on vacation, so we decided to take a cruise. We had been on a Disney cruise once before, which my children loved, but we were reluctant to pay that much again, so we decided to try Royal Caribbean. We chose it because it had a lot of options for active families and because their kids clubs are supposed to be good. With all of that said, here are my top take-always, again from the perspective of a non-cruiser. 1. GET THE SUITE. This is my best piece of advice for anyone who needs a little peace and quiet. We booked the Crown Loft Suite, which was a perfect amount of space for a family of four. Best of all, it came with 24/7 access to the suite lounge, which features its own sit-down restaurant as well as a bar serving complementary drinks and snacks. I probably spent about half of my waking hours in the suite lounge, and it was hardly ever full. 2. GET THE SUITE. I have to stress this twice, because I truly cannot imagine how I would have found a way to enjoy this cruise without all the benefits that came with being in a suite. We never waited in line for ANYTHING. If we wanted to eat, we were seated immediately in the suite restaurant. If we wanted to see a show, seats were held for us. If we forgot to book activities, the concierge handled it. When it was time to disembark, we were escorted off the ship directly to our bags with no wait. Seriously—it was like being a celebrity. The red carpet was rolled out for us everywhere. With a ship of 5,000+ people, I cannot stress what a difference it made. 3. GET THE SUITE. I know, I know. I just sound like a salesperson at this point, but I’m serious. If you have the means, DO IT. Even if you don’t think you have the means, DO IT. The value of all the extras practically makes up the difference in price: free drinks, free snacks, free internet, free luggage valet, guaranteed seats at every show, on-demand concierge services, access to a private beach on Labadee with complimentary loungers—the list goes on. If you value your time and don’t want to spend it standing in lines, the suite is the only way to go. Last tidbit of advice: if you have children, make sure you check the height requirements for all of the activities on board. We didn’t, and we were disappointed to learn that our younger child was too short for most things. Also, with the excellent food and spectacular view in the suite lounge, you really shouldn’t bother booking speciality dining. It’s not worth the surcharge. Read Less
Sail Date February 2019
This ship is only 2.5 years old and we noticed black blue (oil type) smoke coming from one of the smoke stacks when we were leaving the Port Everglades. We thought that maybe this was just something like a car starting in the morning and ... Read More
This ship is only 2.5 years old and we noticed black blue (oil type) smoke coming from one of the smoke stacks when we were leaving the Port Everglades. We thought that maybe this was just something like a car starting in the morning and puffs of smoke emit from the exhaust, and let it go. However, this smoke continued throughout the cruise and was especially bad at night and in the early morning hours on our balcony. We paid more for a balcony because we enjoy this small sanctuary so much in the early morning hours and in the evening. We were on the 11th deck. Being asthmatic, I had to retreat to the cabin and was unable to enjoy my balcony if the wind shifted and caused the smoke to blow on our side of the ship. It seemed to be more prevalent at night (maybe when the engines were being pushed to the max). This smoke left black spotty residue on the railing and other areas of our balcony. Our steward was so kind after the first day to include the cleaning of the black residue during her daily cleaning. We told her Supervisor about her going above and beyond her regular duties to clean the mess off of the balcony, so he was informed of this as well. We attempted to tell Guest Services, but were never able to have enough time with the long lines to tell anyone there. Expressed my concerns that there were families with small children, older adults and most probably other passengers with breathing issues as myself and was concerned why a heads up from the crew was not mentioned. We were in the elevator on the first day and a young man got on board talking to the engine crew about the issue, so we knew that they were aware of it. However, Royal Caribbean is now telling us that they know of no problem on board the ship and everyone is denying, denying, denying. Even though I have video proof of the smoke billowing over our balcony on what was a nice evening. Just sad to have a nice cruise and unable to enjoy our balcony which we paid a great deal to be able to enjoy. Our cabin however, was spacious and well cared for with plenty of storage and many hangers. Embarkation and departing the ship was the best experience that we had ever had. Kudos to the Port Everglades and their friendly and efficient staff. We purchased “The Key” which was well worth the money. The ship had many activities onboard for families to enjoy. We would like to take our grandchildren on a ship like this but it won’t be this one. There were several options available for meals. Just be aware that some that would appear to be at no cost, would have a set cost, no matter how little you ordered. The main dining was a disappointment, the kitchen couldn't get the order cooked correctly. However, the staff were very attentive and apologetic even going so far as applying a $25 credit to our account without a word to us. The public areas were clean and well cared for and the bathrooms were spotless. This ship did have an excellent crew at entry points for meals and taking care for everyone to sanitize their hands before entering the Buffet. Even going to far as having a song to sing to the children to encourage them to wash their hands. Each child was happy to see them and would sing and dance the song with them. Excellent interaction and attention to keeping everyone safe from the Norovirus. Read Less
Sail Date February 2019
This was our first cruise, with two girls (9 and 12) and my inlaws. We picked the ship/cruise based on timing, ports of call, and activities the kids would enjoy. My inlaws have been on probably 20 cruises, but this was their first on a ... Read More
This was our first cruise, with two girls (9 and 12) and my inlaws. We picked the ship/cruise based on timing, ports of call, and activities the kids would enjoy. My inlaws have been on probably 20 cruises, but this was their first on a ship of this size, and they were a little nervous. Overall, everything is incredibly efficient- embarkation and debarkation especially (it was faster than getting off the plane!!) We purchased the seabands, and I would highly recommend them, especially for kids, and if you plan to use the pools a lot-- far easier than keeping track of the card. We ate all but one dinner in the MDR. Food was very good, but very heavy in my opinion. Not a lot of vegetarian or veggie options, which I missed. I felt the menus tended toward the "classic" side-- beef with potatoes, pastas, lobster tail, etc-- nothing in the way of modern/fusion/ethnic cuisine. However, the staff was amazing, and after 2 days knew exactly what drinks everyone likes, which bread/rolls were the first to go, that my daughter likes a side of ranch, and who likes peppermint tea with dessert. We did not have a dining package, but tried most (if not all) of the other dining options. Park Cafe on 8 was great for breakfast and lunch, and of course we tried the Royal Kummelweck. Everyone in the family loved the pizza from Sorrento's. Mini Bites was another favorite for breakfast and lunch and snacks. We ate lunch twice in American Icon (MDR on 3) and that mini buffet and dessert spread was awesome-- we did not discover til midweek, and wish we had sooner! Kids loved the ice cream and toppings there. The Windjammer is massive, with tons of options, but I can't say that anything really stood there. We ate breakfast once at Johnny Rockets and the service was terribly slow and the food was just ok-- not sure I would bother again. The Rising Tide bar is a fun experience, and my daughter LOVED the bionic bar and getting a shirley temple "made by a robot!". She would have loved to go every night, but at $7 for sprite with grenadine.... We did not have any kind of a drink package, but I think every drink we had was $13, except a gin and tonic, which might have been $8 or $9. LOVED LOVED LOVED the entertainment. Would pick the ship again based on this alone. Fine Line in the Aqua Theater is not to be missed, and we really wish we could have seen it more than once!! We enjoyed Grease, it was a tad long at and hour and 30 with no intermission. It's all music, so it helps if you know the story. We also loved Columbus, it's silly but also a ton of fun (kids loved the modern music) and the ship is an marvel in itself. Hideaway Heist in the aqua theater was also great, we just saw it on a night with rough seas, so they didn't dive, which was a bit of a bummer, but totally understandable. The ice skating itself was amazing, but the actually storyline of 1887 is pretty thin, and confused most everyone we heard talking about it. We also enjoyed the kid friendly comedy show on the last night. My inlaws saw the headliner and enjoyed it. We ziplined (quick but fun), played mini golf, and rode the Abyss-- all fun experiences. We tried all the water slides, and 2 of the group tried the flow rider (body board) My main comment would be RCI could provide a bit more info in the rooms-- for instance, you have to be wearing shorts or pants to ride the Abyss slide (I had a long skirt and they would not let me)-- so we had to go change. Zipline-- your shoulders have to be covered-- my daughter had to go and change her shirt. We did not need our sea band or sea pass to do any of these activities except the flow rider-- that required it, and of course, my daughter had left hers in the room because we hadn't needed it and she was afraid it would fall off. And the clear slide (only) will not allow you to wear any glasses or jewelry, so you have to leave it at the top and climb back up to reclaim. Again, none are deal breakers, but a bit frustrating and feel like that could have been avoided with more information up front (say, when you sign all the waivers.) The pools were CROWDED. Did not spend much time at all in them because they were packed. The hots tubs by the pools were packed, but the ones of the side overlooking the ocean were always available, so we tended to hang out there. Lounge chairs were sparse-- luckily we only need one to set our stuff on, so after a bit of looking we were always able to locate one or two. Ports-- we arranged our own excursion to Pinel Island in St.Maarten and LOVED it; would definitely do again. The shopping area at the Port is also fun, and the rum sampled and sold there is delicious! My girls enjoyed collecting their free charms. San Juan-- it's an easy walk to El Morro and Old San Juan for shopping, no need to book anything there. We ate at Tio Danny's on a recommendation from staff at the fort and the empanadillas were amazing (as was the sangria!). Only wish we had more time there-- having to be back on the boat by 1:30 makes for a short day. Labadee was lovely beach, my girls were super excited to have their hair braided (starts at $20 and goes up to $100, FYI). We only went to the shops in the main building, we were told that the ones in the stalls behind were very aggressive, so I didn't walk back there, but we were able to purchase souvenirs everyone was happy with--there was a stall with items sewn by a local cooperative of women, that was our favorite. The food was just ok in my opinion. We did not try any of the add on excursions. We went to the ladies pamper party (basically just a sales pitch, but fun if you are into that sort of thing), the jewelry and shopping talk (if you like jewelry, there was some good information, and they did give away a fair amount of stuff), the towel folding demo (super short, but they handed out an instruction book my daughter LOVED and immediately started practicing), the central park garden talk (very interesting on what it takes to keep all those plants alive), and the captain's talk (really a Q&A) which was awesome and would absolutely do again. The kids also enjoyed the carousel. I think they might have liked the arcade, but it seemed pretty pricey at $2-$3 a game. Other notes: -They will not punch a hole in your sea pass card, so be sure to bring a plastic id holder if you plan on using a lanyard - There is a tshirt sale on the last day (2 for $20), which is PACKED, but we did buy a couple of baseball hats, and a long sleeve shirt that was 75% off. -We enjoyed watching the cruise directors tv show in the rooms-- we got a kick out of his jokes, and there was some good information about activities there. - using a Costco or other similar card for the lights was a great tip -the crown and anchor app is still pretty hit or miss, we could never get the texting to really work, but figured out we were able to use imessage to communicate. -"ship time" confused a lot of people. Ship Time - Eastern Standard Time. When you are in St Maarten and San Juan, they are on Atlantic Time, which is one hour ahead. -We parked at Park n Go and were able to pay and reserve online and that worked perfectly as well. Read Less
Sail Date February 2019
Great time for my family of 4. Wasn't thrilled to have to travel during busy President's week because there really were more people on board than usual...Spent the 1st two days acclimating myself to this massive ship and felt ... Read More
Great time for my family of 4. Wasn't thrilled to have to travel during busy President's week because there really were more people on board than usual...Spent the 1st two days acclimating myself to this massive ship and felt very overwhelmed. But after the 2nd day, I was more relaxed. Food was excellent and the entertainment was stellar. The aqua show was indescribably amazing! The RC app was super helpful and I definitely recommend booking shows and dining before you sail. Tip: sit in the front row for the Fine Line Aqua show. Nobody sits there because it is a "splash zone". But it was worth getting wet to get to see the show from that vantage point! Absolutely wonderful!!! Enjoyed all the ports of call (San Juan, St. Maarten and Labadee)... We did not love the kids club. It was more babysitting than anything and much of the kids staff seemed less than happy to be there, in my opinion. There is just so much to do on this ship, you will never be bored. The water slides were fun and there were many lifeguards safeguarding them and the pools. I think cruise people who love big ships will love this ship. For me, I will stick to small all inclusive resorts. Read Less
Sail Date February 2019
My mom is a travel agent so I have been cruising since I was about 10. In that time I've been on four Princess, one Celebrity, and three Royal Caribbean. The Harmony of the Seas takes the cake. I was nervous that a ship that holds ... Read More
My mom is a travel agent so I have been cruising since I was about 10. In that time I've been on four Princess, one Celebrity, and three Royal Caribbean. The Harmony of the Seas takes the cake. I was nervous that a ship that holds 5500 people would be crowded, but I can tell you at no point did I feel overwhelmed or crowded. The ship is designed to feel open. Four pools, over eight hot tubs, a kids mini water park, three HUGE watersides (that are an absolute blast!), a 10 story dry slide, two wave riders, six rock walls, an aqua theater, a giant spa, central park, a CAROUSAL, and the list never ends. Everything was clean and the staff was probably the best part of the ship. The main dining room staff immediately memorized our names and drink orders. We went to Wonderland, I highly recommend it! Ask for Shubert, he made the experience so amazing. Now for the tips to make the trip awesome: Reserve the shows (this is the only time that the 5500 will come into play). Grease was amazing (duh its Grease), but the The Fine Line aqua show was the best show I've ever seen on land or sea - go see it! I didn't download the app, but my friends used it and it was an awesome feature. Showed weather, itinerary, and where the ship was. If you love laying by the pool, get out there early. The good spots are very competitive haha. I recommend this ship to anyone and everyone!! Read Less
Sail Date February 2019
We chose this ship and cruise to celebrate our 50th Wedding Anniversary with all our children and grandchildren over 6 years old. The ship did not disappoint. The kids (and adults too) enjoyed the water slides, the Giant Abyss, climbing ... Read More
We chose this ship and cruise to celebrate our 50th Wedding Anniversary with all our children and grandchildren over 6 years old. The ship did not disappoint. The kids (and adults too) enjoyed the water slides, the Giant Abyss, climbing walls, surfing sites, ice skating, food and more. Although the ship is huge, over 5200 passengers, we never felt that we were waiting in line for much of anything. The water slides, even on the sailing days, were less than a 10 minutes wait. And this was the week of winter break for many schools. There were a lot of children and teenagers on our cruise. There was never a wait for food in the marketplace or any other place we ate. We had 6 rooms and we had 2 sets of rooms that were adjoining, meaning that we could go back and forth between them with a door between the rooms and across the balcony. This was a great help with those with younger children. We all had ocean balcony rooms on the 11th deck, near the back of the ship. They were excellent rooms with very little up and down movement. We all had early dinner in the main dinning room on deck 3. Our waiters took great care of us, and the food was good. For breakfast, we ate in the same dinning room. The first day we ate on the A la Carte side and the service was pretty slow. The other mornings we ate on the buffet side and it was much faster, and the same food is served on both sides. The difference is ordering the food and getting it yourself. The buffet side was 40 minutes faster and just as good. With all the different things for the group to do, everyone got to have fun doing what they wanted to do when they wanted to do it. We kept in touch with each other using imessage on our iPhones. That worked whether you had internet service or not and was a great help for all of us. The Royal Caribbean App is a must for the cruise and allowed us to see our calendar of events and to make sure we did have the reservations we had made earlier. As soon as we boarded the ship, we made our way to the restaurant reservation table and were able to set all our specialty dining dates. We did some of this beforehand, but we had some specialty dining given to us by AAA which had to be made on this ship. There was no waiting and it was a simple procedure, which we did as a group. The ports of call were fine. The last port, Labadee, Haiti, is a place owned by Royal Caribbean. It was nice, clean and easy to get to, however, the only thing to do there that didn't cost money was the beach. There were zip lines there as well as a large water park, all owned by the company, and they all cost way more than they should have to use. The shows were mostly musicals, and they were OK. The only ones that weren't, were the water show and ice skating show. They were set to music, so in a sense, they were musicals as well. We missed seeing other talent. Overall, it was an excellent ship for our family. Read Less
Sail Date February 2019
We choose this cruise because we wanted something other than Disney for our 6 and 8 year olds children. The positives were it’s family friendly; the children had fun and were entertained (rarely if ever bored); they liked the kids club; ... Read More
We choose this cruise because we wanted something other than Disney for our 6 and 8 year olds children. The positives were it’s family friendly; the children had fun and were entertained (rarely if ever bored); they liked the kids club; we liked the room and room steward, embarking and debarking with self assist was easy; and the shows were great. What we didn’t like were the crowds. With no USA holidays this week it was fully booked. On sea days it was nearly impossible to get a seat at the pool let alone go into the pool. Too many people and long lines for every activity made this enjoyable for adults. Many places had odd hours and were closed a lot. The flow rider always had long lines. The food was just okay overall. We didn’t like the steaks at chops grille (the worst steaks we have ever had and the rib eye advertised as prime was not prime). Windjammer and solarium bistro buffets were overcrowded and the selection was mediocre. You constantly have to check your cruise compass to get hours since every place has different hours. We tried to get dessert at wonderland and we were told it was “not possible”. We went to park 150 for dessert and while we got in - their coffee machine was “broken”. We were told “no” quite a bit. The spa is disorganized and unprofessional. The massages were good but then they try to sell you very expensive products - annoying!! We spent nearly $6000 on this cruise with deluxe drink packages. But we didn’t book and excursions. We wanted to stay on the ship port days so we could enjoy the ship with less people though many places are closed on port days. We did walk around the ports for a little but there was little to do unless you book an excursion - which is a small fortune. The hibachi was off to a bad start and the food was bland but the chef was great! There is no kid’s hibachi menu. Kids who want hibachi have to order off the adult menu but can share. It’s $45-49 per person and plenty of food. Long lines for balloon animals, face painting and other kid friendly activities on board caused us to skip those. Sabor was our favorite specialty dining - at $22 per person and good service. Most of the service on board was positive. But we weren’t impressed with the food quality in the main dining room, the windjammer and most specialty dining. Food is just okay - mediocre at best and terrible at times. We did this for the kids and they loved it but for the adults like us - the crowds and mediocre food made us not want to come back. Also while the kids liked the kids club - they stay indoors. They have odd hours and we were picking up and dropping off so much we didn’t get a lot of time to just have adult time. They’re open in 3 hour spurts. If you’re more laid back and don’t mind being herded like cattle or being a sheep - you may like this cruise. If you’re doing this for your kids and willing to take one for the team - you may also like this cruise. For us - we will try to find a more adult friendly, less crowded vacation next time. Read Less
Sail Date February 2019
We loved the entertainment on this ship...play, aqua show, ice skating, comedians, parades and more. The cabins were clean and had lots of storage. Our canbin steward was the most unfriendly we’ve ever had. She must have take her cue ... Read More
We loved the entertainment on this ship...play, aqua show, ice skating, comedians, parades and more. The cabins were clean and had lots of storage. Our canbin steward was the most unfriendly we’ve ever had. She must have take her cue from the officers and much of the rest of the crew who never smiles or greeted the passengers. Everything and everyone was treated businesslike. We realized that this was a large ship, like a big city, but didn’t expect such crowds and lines. We were greatful that we found Park Cafe where we could have a smaller venue for lunch. Dining in the main dining room had good food served by somewhat friendly staff. Desserts were boring so we ended up in Windjammer after dinner for a better selection, including crepes that were individually made...try them. There were lots of children, many not well behaved which showed some parents need to supervise them better...walking on furniture, pushing in elevators, running and yelling in the halls, etc Think these very large ships are not for us. We were a group of nine and we all agree the crew and officers were unfriendly and we would find another ship for future cruises. Read Less
Sail Date February 2019
My wife and I have enjoyed RCCL ships in the past. We decided to break away from our usual Celebrity and Princess cruises because we invited our Son, Daughter In-law, and 8 year old granddaughter to join us this year. In a nutshell we felt ... Read More
My wife and I have enjoyed RCCL ships in the past. We decided to break away from our usual Celebrity and Princess cruises because we invited our Son, Daughter In-law, and 8 year old granddaughter to join us this year. In a nutshell we felt that a cruise with 6700 other guests not to our liking, and will not cruise on this type of ship again. The ship, staff, food, and stateroom were all great. However, the constant need to make reservations to participate in any show or enjoy a nice dinner in the main dining room is a big negative, and interferes with our desire for a relaxing cruise experience! During the days at sea, the windjammer cafe, pool and common areas, were packed with guests, more so that I have ever experienced in my 30+ cruises. Again a big negative for us. Although I would not wish to discourage anyone from sailing on The Harmony, I would caution that we found the prices for most any drink, souvenir, internet, and specialty dining, to be very high! Be careful or you might be shocked to find out you racked up quite a bill by the end of the cruise. Read Less
Sail Date February 2019
I chose this cruise mainly for the ship. We flew in the day before and stayed at Fairfield Inn and Suites. Hotel was fine. Embarkation and disembarkation went smoothly. Found the ship to be gorgeous. It rarely felt crowded. ... Read More
I chose this cruise mainly for the ship. We flew in the day before and stayed at Fairfield Inn and Suites. Hotel was fine. Embarkation and disembarkation went smoothly. Found the ship to be gorgeous. It rarely felt crowded. There is so much to do. Our room was very nice. We had a balcony on deck 10 near the fore elevators. I found the beds to be very comfortable. Muster was on of my least favorite things. It was in the jazz club and way too small for all the people. Only the people who got there very early got seats. Packed in like sardines. Being on the short side I couldn't see the screens and I found the video dumb and too long. Would rather just receive the important information and be dismissed. On to more positive things! Loved all the food. We had the three night dining package. Loved Wonderland! Food was interesting and tasty. My favorite was probably the cones with Wasabi on the bottom followed by crab then avocado and the desserts. Found Jamie's to be meh, nothing special except the desserts which were delicious, tiramisu and warm brownie with ice cream. Really liked 150 Central Park. Especially the bread, brown and crunchy on top with melted butter, truffle oil, and garlic drizzled over. I had booked Izumi ala carte in the cruise planner but they convinced me to purchase the hibachi and I am glad I did. It was the best hibachi I have ever had. The rice was delicious. I got the steak and lobster and they were perfect. The chef was very entertaining as well. We ate dinner in the MDR once and it was very good. One thing that I did notice is that several of the restaurants didn't seem to have enough help. Waiters literally running and service slow at times. Also 2 tops seemed not to be as much of a priority compared to large parties. I ate breakfast at the MDR once and was ignored until the head waiter noticed. Enjoyed breakfast at Mini Bites. Never crowded. Omelets made to order. Nice being able to see the ocean while eating. They have a nice lunch there also. Burgers, chili cheese fries, nachos. Got a breakfast sandwich from Park café and did not like it. Cold with American cheese that wasn't melted. However, loved the roast beef sandwiches later in the day. Enjoyed Mongolian wok at the Windjammer one evening. We did the sushi making class and it was a lot of fun. You make a lot of sushi but you can't take any with you so you have to eat it all there. I traveled with my 23 year old son and his favorite place at night was Dazzles. He loved the band there. He also enjoyed the jazz club. Mini golf was fun. My son did the ultimate abyss. I chickened out. He also enjoyed adult dodge ball. I went to see Grease and enjoyed it. I think my favorite port was St. Martin. I did a tour with Bernard's and had "Mailman" as tour guide. He was very entertaining and knowledgeable. He took us to a gorgeous uncrowded beach. Tour with ship at San Juan was fine. Labadee was nice but the vendors are still very pushy. I really enjoyed the speciality coffees at Cafe Prominade every morning and wish that they had them at more venues as it got pretty crowded. I had purchased the ultimate drink package and found it worked out well with all the coffee drinks and adult beverages. The fresh squeezed OJ was delicious and was $8 without the package. Also was able to try weird drinks and didn't feel that I had to finish them if I didn't like them. Bar service was rather uneven with like half the bartenders knowing how to make a certain cocktail and the other half not knowing what it was. Planters punch and Goombay smash are examples. Also the same drink being different depending on which bar you went to. Bar service slow sometimes. Really liked Central Park. Relaxing in the evening listening to guitar music. I met a lot of great people on board. People were very friendly and interesting to talk to. Most of the crew were very friendly as were all the waiters. I have had better room stewards. She was rather abrupt and didn't seem genuine when trying to be friendly. Room was kept up fine though. I had a great time and would not hesitate to book this cruise again. Read Less
Sail Date February 2019
Just off Harmony of the Seas yesterday (10Feb19). Disclaimer: This was our 35th cruise. Wife and I have an agreement - as soon as one of us becomes one of those 'complainers', we're done cruising. We're ... Read More
Just off Harmony of the Seas yesterday (10Feb19). Disclaimer: This was our 35th cruise. Wife and I have an agreement - as soon as one of us becomes one of those 'complainers', we're done cruising. We're continually astonished at some reviews out there...you probably know what I getting at. This doesn't mean there aren't areas that can be improved, and I'll certainly mention those, but big picture: If you're looking for a review that just slams whatever cruise line we recently traveled, skip this one and you won't be sadly disappointed. Embarkation: Arrived at terminal at 10am, proceeded thru security, and boarded (Diamond) at 1045am. Relatively painless, and well organized. Overall: Quite an amazing ship. 14 of us in our group. - Room: Ocean balcony. Spacious, w/ plenty of storage. Cabin steward was excellent, providing twice-daily room service, ice and 1 bathrobe. He did an outstanding job. - Entertainment: Water shows (fine-line and heist) were well done, as were both of the ice-skating shows(1887 and Iskate). Headliner (impersonator) was excellent/provided tons of laughs. Not a big fan of Columbus, but the talent was incredible just the same. Music throughout the ship was great, particularly the piano dude in the Schooner bar (nightly from 1045pm-1245am). Dance parties on promenade were well done. - Labadee: Nice beach day. Bbq lunch as well done as can be expected for the number of people to serve and the logistics involved to get it there. If it's not up to standard, there's plenty of food avail when you get back on board. - Dining: Ate in the Main Dining Room each day for breakfast, lunch (when at sea) and dinner. Was pleasantly surprised that all 14 of us were accommodated at one table for dinner (expected 2 table near each other). Food was great (hot/cold, fresh, plentiful and tasty). Not sure about those that complain about the food....had one appetizer I didn't care for, and certainly didn't have anything to do w/ the quality of the food. Service was impeccable, friendly and timely. Average breakfast time: 1hr (leisurely hour). Avg dinner: 1hr 30min. (Requested one evening to be out of there in an hour due to schedule show, and they more than accommodated our request....incredible). - Superbowl party in Aqua Theatre: Great venue, great turnout, and staff did a nice job filling in the 'dead time'. Only disappointment was 'selling' food (nachos, tacos, etc). Thought that was a bit tacky, but we just chose not to participate (we had 15 or so other food locations to choose from that didn't charge). - Cleanliness: Plenty of wash stations (and encouragement to use them). Constant cleaning/refreshing by the staff in all areas, from the theatre to the fantail, including stairway rails/carpets/tile/pool deck/etc. - Elevators: Probably busy at peak times...we take the stairs, particularly when traversing one or two floors. - Disembarkation: Incredible. Walked off at 0640, and we were in the car on the road by 0710. Overall rating of this cruise on a scale of 1-10 (compared to the other cruises we have taken, with a 5 being average), we would rate this an 8. Not the best ever, but certainly in the top 5. Thanks for reading. Hope this provides some valuable insight, particularly in light of all the negative reviews out there. Again, in my/our opinion, if you aren't enjoying a cruise, cruising might just not be for you. Read Less
Sail Date February 2019
Second time on HOS for us, we did the New Years Eve last year 2017-18 Western and decided to celebrate a family birthday this year on the Eastern itinerary. Embarkation was a breeze at 11 am and we were able to get the cabana at Labadee ... Read More
Second time on HOS for us, we did the New Years Eve last year 2017-18 Western and decided to celebrate a family birthday this year on the Eastern itinerary. Embarkation was a breeze at 11 am and we were able to get the cabana at Labadee when we boarded at 11:15 am. They were sold out when we booked the cruise. There were a few left to book on embarkation day. I love the Nellys cabana for the 6 of us, nice to get the shade and service. Still the awesome ship and Captn. Gus in charge. We loved the ultimate dining package and lightning fast internet package. We loved the Silent Disco again!! So great!! We only did one night in MDR since we booked late and only got My Time, it is a bit of a wait on MyTime for the lobster night on Thursday but perfectly good. We were spoiled since we spent the other 6 nights in the specialty restaurants with 2 nights in Wonderland and 150 Central Park. Highly recommend if available at the reduced rate. We did ports on our own since we had done them before and thoroughly enjoyed. Casino staff is friendly, spent a few hours at Roulette; enjoyed the guitar singer at the Pub for a few nights who is excellent! We had a boardwalk balcony which comes with a view of the Super Bowl Party and other parties. Noise did not bother us. Attendants were able to remove a barrier to joining our balcony to adjacent cabin (family members) which is nice. We took advantage of Diamond lounge which was expanded due to large turnout - good service there as well. Though the spring rolls are the best thing and not available every day - boo. This was a birthday cruise and we decorated our cabin door for our birthday member. We did our own Taxi excursion to Maho in St Maarten then lunch at Mullet Bay = highly recommend this to see the planes then move to the next beach for a better situation and lunch of ribs. We also did our own thing in San Juan, explored the Old City and the fort on foot, did some shopping. It is a short day there so easy to do on foot. Labadee is always a fun relaxing day. Gym was not crowded at all, able to get treadmills, yoga mats and weights whenever we went. Perfect cruise. Our first Ultimate dining cruise and now we are spoiled for sure. ;) Read Less
Sail Date February 2019
After 2 years of researching and saving up I decided on Harmony of the Seas. It had so many different options to satisfy my 9 year old daughter to my 35 year old fiance who is a big kid at heart. When I booked the cruise through Royal ... Read More
After 2 years of researching and saving up I decided on Harmony of the Seas. It had so many different options to satisfy my 9 year old daughter to my 35 year old fiance who is a big kid at heart. When I booked the cruise through Royal Caribbean, they strongly recommended I book our flights through Air to Seas. With all the research, almost everyone was saying to fly out a day early to make sure you make it to the ship before it sails. When booking through Air to Seas, I was reassured many times, that booking it this way, it would take the stress away. It didn't. It may seem excessive, but I called approx five times. Asking if they were certain we would make it on time. The flight that they booked us, had us arriving for 1:20pm. The last shuttle service left at 1:30pm. See my concerns? I told Air to Seas, that coming from Canada seems like to much of a risk flying the day of. Considering our unpredictable winter weather. I kept getting reassured, being reminded that booking your flight with Air to Sea guarantees you will make it. The day of, we flew out at 5:15 am. 2 hours to Toronto. Than, an hour lay over, which would land us at 1:20pm. When we got to Toronto. 1 hour was Not enough time. I literally had to yell in line, if someone would take 100$ US money to let us cut in line so we could make it to our flight on time. Just to find out, we would be waiting on a plane that needed to be fuelled up and de-iced. Putting us 2 hours behind. When I first called the emergency Air to Sea emergency line, the women said there was nothing she could do. I called an hour later and spoke to someone different who got in touch with the cruise line. I was so grateful. We rushed off the plane at 3:20pm. My fiance literally ran to find our luggage while I ran to find the Royal Caribbean rep. He gave 8 of us a choice. Since we only had 10mins to get to the port. The luggage was not taken off the plane in this short amount of time. Option 1. Stay behind, in a hotel and fly out to Jamaica and get to the ship than. Or Option 2. Go to the port, start checking in and the luggage would arrive possibly by 430pm or the next stop. Since Jamaica was day 4 of a 7 day cruise, we chose to rush to the Ship. We were guaranteed the luggage would get to us by the Royal Caribbean Rep. I asked so many times, I even recorded it since I was so anxious about leaving all of our luggage behind. Our summer clothes, our medications. We were on a fancy ship very underdressed. I had to cut my Jeans to make shorts and luckily my 9 year old had 2 pairs of sandals in her luggage, 2 sizes 2 small which of course cut my feet and caused infection. Because we were so underdressed, we weren't able to attend the entertainment. We kept being told our luggage would arrive in Jamaica. Day 4. I was only told on that day, because there were 70 suitcases, it was decided they would not fly any of the luggage because of no room. I don't want to place blame on the ship Harmony of the Seas, as it wasn't their fault. They gave the 3 of us 150$ credit to buy essentials on the ship. There are only 2 stores. That credit paid for 2 pairs of shorts and 1 tank top. By day 4 I was able to buy a swimsuit in Jamaica. Unfortunately, there were so many things we weren't able to experience because of not having the right clothing. For example, the Abyss, you need a t-shirt and longer shorts to avoid burns. The last night I had to settle the bill. I counted my money and I was short 940$ the Security came into the cabin and turned everything upside down, inside out to see if we were hiding the money. It was their procedure. Our safe didn't work properly. We had to get it fixed 3 times. After the first room clean, I had 2 brown envelopes with Cash. Devided, the bigger Bill's for shore excursions and the smaller Bill's for tipping in the other one. Since our days that we docked were spent rushing to pharmacies, looking for bathing suits ect... we didn't do any excursions. And because I was sick from not having my medications, and also in a bad mood, I tried to spend the least amount of money on the ship. Anyways, the first room clean, all my cash 3400$ was placed into one envelope. I quickly counted it, and 40$ was missing. Because of the situation, I thought I must of left the envelopes out, 40$ might have fallen out and he took a tip. I was just so grateful not everything was gone. Luckily, I had receipts for everything for insurance claims. When leaving Canada it was documented how much money I took with me. After the security was done searching the room and their questions, one of the Security came and found me at the smoking section and told me my story didn't make sense. Why didn't I report 40$ missing. If someone wanted to steal, they would have taken everything. I told her I don't know. I'm not blaming him. As, there were 3 different people who came in to fix the safe, and twice the toilet had to be fixed. Royal Caribbean is blaming West Jet for our terrible experience. But, I received false information from the people who booked our flights through Air To Seas. And the Royal Caribbean Rep for guarantee of our luggage making it to us. I really do not know how they can blame West Jet. I was convinced by a professional to book that flight. My sister works for West Jet. I could have gotten the flight tickets for super cheap, flown the day before, stayed in a hotel and still have saved so much money. They even charged me 45$ each (3 people) for Taxi services, while Royal Caribbean offers free shuttle service, which we ended up using. I could go on and on.. but I think if anyone actually reads this, they can learn from what happened to us. One more thing. I booked an inside balcony room over central park. Which had 3 beds. We got a small room, no balcony. 1 bed and one sofa that folded down to a bed. They were booked solid and couldn't fix that. I wasn't given back the difference. Read Less
Sail Date January 2019
Check in: The check in on the cruise was not well organized- there were several lines with lots of staff not knowing what they were doing. We had to go to one area to get the kids bands for their muster station and this was chaos. ... Read More
Check in: The check in on the cruise was not well organized- there were several lines with lots of staff not knowing what they were doing. We had to go to one area to get the kids bands for their muster station and this was chaos. The ship: Once we got onto the boat our room was already ready. The inside family cabin was great for our needs. It had a lot more room then I expected. We had a bed for myself and my husband, a seating area where we could watch tv and play and bunk beds for the kids that were curtained off. The ship itself was surprisingly not crowded in some areas and at some of the time, but had a number of flaws that led to crowded areas. The Windjammers was the worst as it was too small for the number of people on the boat and at number times they had to close it as there were too many people there. The elevators were also overly busy lots of times. There was an area on the upper deck you had to go through to get to windjammers that was the smoking area, which I think was a mistake. Also the Solarium (adult only area) was the only place to get kosher food, therefore it was often filled with kids as there were a number of Jewish families on board. The entertainment on board was very good. The big activities of surf simlulators, zip lining, ultimate abyass, and water slides were often not too busy so we got to do each of these things without waiting too long. The stage entertainment was very good. The water show did get canceled two times, but we got to see it and it was great. Overall the entertainers were well trained and sets/effects were good. The food on board was not the best we had on a cruise ship. We felt the food was better on Jewel of the Sea (maybe as they didn’t have to feed as many people)There were always good choices for food and no one complained about the food, it just wasn’t the best. Disembarkment: Disembarkment was not good. The lines were super long and it took a solid hour to get through. The lines were not organized. They stopped calling numbers of groups to leave the boat at one point and we had to go to an area that was displaying the numbers to find out which ones were being called. Overall I would say that the cruise ship was good but not the best I have been on. Disney is better, but you do get what you pay for. The ports of call: St. Marteen We overall enjoyed the catermarn shore excurision we did here. However, it did not start out great. Workers lined everyone up to get on the trip and it took them a long time to collect tickets, sign the waver, put bands on everyone and give a ticket to each person. This took a total of 45 minutes! This could have been done before hand and it started this trip on a bad note. However, after getting on the boat, we thought it would be packed, but it didn’t feel bad. Adam and I went snorkeling and were able to see a helicopter and fish as the guide coaxed fish out with food. We then went for a tour around and ended up on a nice beach. We saw lots of giant boats and we saw the planes landing. There was lots of drinks on this trip, but there was an issue with food. They were supposed to be feeding everyone sandwich lunches, but it turned out to be one very small sandwich each. This caused some problems given how much everyone on the boat was drinking. We also were able to get to the shopping area off of the boat. We had been to this area before, and we noted that this area is very much under construction and is not at the same level it was when we were last there before the hurricane. San Juan We spend the time in San Juan going to two fo the old forts We have been to San Juan before and we enjoyed this both times. We were able to walk from the boat to the old San Juan and the forts were not far away. We were lucky to be there on a day when the entrance to the forts were free. Everyone did enjoy forts. However, when we were walking to the second fort we were reminded of just how dangerous this area can be, which made me sad as it seemed safer the last time we were here. Labdee Overall this was my least favourite port. I found the beaches very busy with people everywhere. The lines for food on the Island was also long. What I found most troubling about Labdee was the desperation of the Hattian people working on the Island. Everywhere I went someone was trying to get my attention and asking for money. It made me uncomfortable. Fort Lauderdale After the cruise we spent one overnight in Fort Lauderdale. We spent the day on the water taxis exploring the area. It was interesting to see the mega boats on the water and the expensive masions. Spending one day in Fort Lauderdale was okay, but I think the family would find it boring spending more time there. We seemed to be the wrong demographics as most of the people were older adults and young partying adults. The hotel in Fort Lauderdale was again okay for one night, but was very rough around the edges. We stayed at the Hilton Marina. I liked that the hotel was right on the water. We could get the water taxi right from the hotel and we could walk around the marina and look at boats. They had a pool but it was too cold to try it. The room itself was old and in bad need of a remodel. The doors were creaky with paint pealing off and the bathroom appeared old . Read Less
Sail Date January 2019
Cruise overall was excellent. We had 8 people in the 4 bedroom suite with the Royal genie service. I had sailed on oasis of the sea in 2017 in one of the aqua suites, also with the genie service. Comparing the two ships, largest difference ... Read More
Cruise overall was excellent. We had 8 people in the 4 bedroom suite with the Royal genie service. I had sailed on oasis of the sea in 2017 in one of the aqua suites, also with the genie service. Comparing the two ships, largest difference the shows are better on harmony vs oasis. Oasis had ice cream shop and harmony did not. The self serve ice cream on the Harmony was only opened from 11-5 and selection was vanilla and strawberry on one side and chocolate and strawberry on the other side. Machines did not work well and was always full of waste because of children. Because of the star class service, our check in was supposed to be expitated but when we arrived at the port, absolutely no one helped us find where we should check in and then when we finally were checked in and taken to wait for the genie in what was supposed to be a lounge with water etc, we were taken to some small seating area and the water station was being taken down at 11:30 am, when we sailed on the Oasis, we were met at the port, taken immediately on board to a large waiting area with refreshments. When Our genie Sabasition on Harmony met us he took us immediately to our room. He was always available and our room steward Bobby was excellent, one if not the best room steward we have had on any cruise. We were given a wrist strap because of star class, we were to wear it so the staff would know we were star class, although no one ever looked and we were always asked for our card. Not everyone on the ship follow the same rules, because some bars would give double shots for my husband’s drinks and some refused. There was a waiter in the suite lounge that was absolutely rude. You would ask something and he would tell you to stop and wait till he was ready to listen. Restaurants are about the same on both ships but the Italian restaurant on Harmony was much better and food was beyond good. Room service was good but no one could cook an egg correctly, over soft was over cooked everywhere. In the beginning orange juice was water down to the point it tasted like tang. Coffee was best from any cruise ship I have sailed on. There was always something to do on the ship because Royal Caribbean does it first class. Grease was good but not as good as Columbus the musical. The fine line was excellent. Comedy show for adults just ok, but the first female comedian was better that the second male comedian. He just went to the vulgarity and not really funny. The band that played on the promenade was excellent. Ice show was good, best part was the lighting show of the ice floor. Our port of calls were great, although San Juan could have been a little longer. Labadee was wonderful and excursion also excellent. I highly recommend the superman zip line, would have done it over and over if possible and I am a 60 year woman. The captain was great and personable. We were able to tour the bridge because of star class and also a cocktail party on the helipad was great. Wonderful views. My husband and I did a deep tissue bamboo massage and I will never do that again. No one did anything wrong but it was not enjoyable and the therapist was pushy on buying additional products. They need to change how they do photo package because I prepaid for all digital phots and still waiting to receive them. Today is Tuesday and we departed on Sunday. I have taken 6 carnival, 4 Disney, and 2 Royal Caribbean cruises and booked my third Royal Caribbean cruise on Symphony Of The Seas for 2021. Recommend Royal Caribbean to those who don’t want a million children on board. I do wish they would install escalators to relieve the elevator wait. Just install them instead of stairs. And to have at least one elevator for those with wheelchairs and one for strollers. Read Less
Sail Date January 2019
The ship is really big and over all a good experience. Good food, specialy on the windjammer, jamie oliver and sorettos pizza. Also good food on labadee , the cruiselines own Island. Labadee is a tropic paradise, but not autentic haiti ... Read More
The ship is really big and over all a good experience. Good food, specialy on the windjammer, jamie oliver and sorettos pizza. Also good food on labadee , the cruiselines own Island. Labadee is a tropic paradise, but not autentic haiti ofcourse. The port of falmouth and conzumel is nothing. Its just a tourist trap of diamond shops and ugly soveniers. We whent on a snorkling trip with fury in conzumel witch was nice. The ship could do much more for the youngsters. We traveld with a 15 and a 10 year old. Activity looks nice on paper but its best for small english speaking children. SPA... what to say... i go to the spa to get a treatment that i have booked.. i pay the expensive price, on harmony you get a great treatment, BUT THE EXPERIENCE IS TOTALY RUINED BY THE PUSHY STAFF WHO DESPERAT TRYING TO GET YOU TO BUY LOADS OF PRODUCTS TO CRAZY PRICES... not ok at ALL !! Cabin was imaculate with great staff, we had a ocean view cabin with balcony. The fitness area could have much better facilatys with free weigths, kettelbells, rubbers fitnessballs and so on. Always crowded. Read Less
Sail Date January 2019
The Harmony (Jan 2019) was in much better shape than the Allure (Jan 2018). I really did not see anything that made me say this is disgusting and needs to be replaced as I did all over the place on Allure last year. Now Allure may have ... Read More
The Harmony (Jan 2019) was in much better shape than the Allure (Jan 2018). I really did not see anything that made me say this is disgusting and needs to be replaced as I did all over the place on Allure last year. Now Allure may have gotten updates since then, but the Harmony was practically flawless for us. The main dining room food was good. The windjammer food was good. Mini bites food was good. Ice-cream was good. Nothing really jumped out at me like wow, but it was all fine I thought. My wife says it was just OK, not bad, but not good. Chops food I thought was great. I wanted to go to other specialty restaurants and Johnny Rockets, but there was only so much time. Our room location was the absolute best ever, aside from last year when we got upgraded from a Jr Suite to a two-bedroom suite, but that looks like it will never happen again with Royal offering paid upgrades before the cruise. Still this room location was better. We were on deck six aft port side right behind the boardwalk. We had the ocean view balcony. It was a 30 second walk on the same floor to get to the board walk for a dog or a drink. Same to just get a drink in the Schooner bar. Down one level to be on the promenade. Up two levels to be in central park. I can not say how perfect this location was to be on the back of the ship and down low. You go straight up the elevators to windjammer. You go down one level to be in the main dining. We had a large group with us and four in the group were on the same floor in the same area and they all said the same thing. On an Oasis class ship that is the location to be in. One in our group was our travel agent, who of course has done many many many cruises as they are usually free for her and she kept saying that this was the best location she has been in. I was worried about being so low and in the back with engine/mechanical noise, but there was none. It was very nice to be on the lowest floor balcony and be that much closer to the water. I thought the balcony view rooms had just what you needed, plenty of hanging space, I counted 28 hangers. Plenty of drawer and shelf space. The bathroom was just enough space. We like the layout with the bed by the balcony so that couch and floor space is by the bathroom, so there seems to be more floor space when you are getting dressed without the bed dividing the room in half. We both thought the cabin to be in perfect shape and my wife said this was the first time she did not feel the need to immediately clean everything. The room steward, Courtney, did a fantastic job. I even forgot my phone cable, it uses a USB-C cable and everything else we have uses the ‘normal’ usb mini plug. Courtney asked our neighbors to borrow one so I could get my phone charged up until we got off at our first port and I could be ripped off buying a cable there. Hey, I needed the cable to take pictures and text with others on board. First shop I found the cable they wanted $40 for the cable and I just walked out with them following be “but wait” I said there is not any reason to even negotiate with you, you are just trying to totally rip me off. We found a cable in the convenience store right at the dock in St. Martin for $13.99. I told Royal Caribbean they should have all the different cable in the photos area as they sell cameras and accessories there or in ship store, and they could make some good money on them. Also, a side note, they should sell beer and cup Royal Caribbean cozies at all the bars and they would make a killing on those. Have them that fit the beer pints, and bottle, and glasses. I digress. I would have preferred to be on the Starboard side of the ship for this cruise, but every cruise and itinerary is different. Our first two days at sea we had no sun on our balcony, and actually we never had sun on our balcony until the very last day at sea when we were heading north. My wife would rather sun on the balcony most of the time without the chaos of the sun decks, but we do also relax on the sun decks. In St. Martin we faced the other ship across the dock. Had we been on the starboard we would have faced the island. In San Juan it was fine, we faced the main channel coming in to San Juan. In Labadee we faced the sea, if we were on the starboard side, we would have faced the island. So, on this itinerary I would have preferred to be on the Starboard, mainly for the sun. When in port, the view does not matter as much as you should be off the ship or enjoying the ship itself when it is empty. I don’t want to go into ship details as there are plenty of those reviews around. The Harmony is a great ship. Plenty to do. Plenty of places to do nothing. As is said it is a huge ship, but you never feel like it is crowded, except events on the promenade. Great time. Great ship. Good value. Did Allure last year. Harmony this year. Would do Royal Caribbean again without a thought. I really do like the mega ships. Read Less
Sail Date January 2019
So nice cruise and facilities. The food and the restaurant was better than expected, and the surroundings are so nice. We stayed at deck 10, and I wouldnt recommend to stay below this. The rooms was bigger than we thought and the cleaning ... Read More
So nice cruise and facilities. The food and the restaurant was better than expected, and the surroundings are so nice. We stayed at deck 10, and I wouldnt recommend to stay below this. The rooms was bigger than we thought and the cleaning on board was super. There was maybe to much American entertainment, but yeah - it is America. The watershow was amazing - it is a must see on board! The fitness and spa is very expensive - in our opinion way to expensive. The fitness classes costed 20 dollars - really expensive! though they were fully booked every day, and there should have been more classes, and maybe a little bit less expensive. The scuba shop is not worth trusting. The excursions they were offering were half the time that they said, so we felt we overpaid a lot and they just said that it wasnt their responsibility. BUT, the guestservice and the staff taking care of the booking etc. was awfull! Read Less
Sail Date December 2018
Amazing ship, plenty for all age groups. Our group consisted of ages 12-50yrs One in the a party was a first time cruiser and worried about whether he would enjoy the cruise experience - needless to say he did ! We did 2 back to back ... Read More
Amazing ship, plenty for all age groups. Our group consisted of ages 12-50yrs One in the a party was a first time cruiser and worried about whether he would enjoy the cruise experience - needless to say he did ! We did 2 back to back weeks. The entertainment was superb, our particular favourite being The Fine Line aqua show - the talent of the performers was outstanding, in sometimes tricky conditions. Staff are chirpy and cleanliness is second to none. We never had to wait for any length of time to be served at any bar. Food is outstanding. Main Dining (silk) room waiters and in the Windjammer are superb. Our cabin steward quietly and discreetly went about his daily chores. We looked forward to the daily updates from the bridge by Captain Johnny. The stops at Labadee made for a great chill out day at the beach. And this is where my only complaint would come in. A beech staff member did not seem to employ the same ethics that RCI staff on ship employ. We were happily sorting out our lounger, when a staff member insisted he did it, then stood staring at me waiting to be paid. He gave a disgruntled moan when he received $1USD (clearly he felt the 60 seconds he insisted on doing was worth more!). I watched him do the same with other families. I will add he was the only one displaying this behaviour, I watched plenty of others happily helping and then moving to the next family. We did RCI organsied exursions and they were all amzing in terms of quality offerred with value for money. For the age range in our group this ship was perfect, and despite being fully booked, it never felt crowded anywhere, loungers were alwyas available, and seats usually available at shows if guests had not reserved any. We haf some issues with commincation from the bookings/admin office, with vital documetnaiotn whcih ahd not been sent to our travel agent - the guest services staff on board tirelessly worked to resolvethis if us. all round GREAT STAFF, GREAT SERVICE and A GREAT TIME was enjoyed. Disembarkation is slow once off ship, and something needs to be done in regards to the customs process, only 2 desks open, ! Read Less
Sail Date December 2018
I am a diamond member and have always given RC great reviews until now. The dining room and stateroom staff and services was great. I had no issue with the guest services staff. My complaints are as following: 1) Harmony had an ... Read More
I am a diamond member and have always given RC great reviews until now. The dining room and stateroom staff and services was great. I had no issue with the guest services staff. My complaints are as following: 1) Harmony had an excursion which allowed us to volunteer in the community, but a conflict arose when we got to the volunteer stations preventing us from volunteering. I feel that we should have received all of our money back for that excursion. I do believe Royal Caribbean should continue to offer the volunteer excursion opportunity. It is a great way to get the children involved in community service outside the US. However, Royal Caribbean needs to coordinate better with the charities so that conflicts won't arise. 2) The lack of diversity was glaring with the entertainment and shows. There was not one obvious person of African descent. It seemed that everyone was white in each headline, comedy, aqua show, musical, etc. The made of Harmony musical, Columbus, even featured a goddess of the Caribbean with a 3 foot dread wig who was a white person too. That musical also featured a ship flag that contained the symbol of the KKK and white supremist. The broadway show Grease also did not feature a visible person of darker African descent. There may have been an Asian/Hispanic lady who played a role as the latin dancer; but there did not appear to be any other person of color or African descent. Of course, there were plenty of dark people of color as stateroom attendants and wait staff. Royal Caribbean should be doing a better job of hiring people of diverse skin colors for the characters. 3) The dinner quality in the dining room was subpar, equivalent to a 3 star restaurant. It should be at least a 4 or 5. 4) The ship needs comfortable reclining chairs for the accessible rooms for the disabled. My mom couldn't sleep the entire trip because she only had a bed. She took a few cat naps when she could. She cannot sleep in normal beds due to a disability. Reclining chairs and adjustable beds are better to accommodate many disabilities. Read Less
Sail Date December 2018
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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