1 Helpful Vote
Sail Date: June 2019
I have been on a total of 5 cruises, this was my 2nd time on Royal Caribbean. This was by far the worst experience I have had. There are those experiences you look forward to once you finally make it on the ship. You hear people talk ... Read More
I have been on a total of 5 cruises, this was my 2nd time on Royal Caribbean. This was by far the worst experience I have had. There are those experiences you look forward to once you finally make it on the ship. You hear people talk about the giant party at the beginning as you sail away from the dock. You can't wait to see it for yourself, well my family and I where all ready for the sail away party but NOTHING no music or dancing on the top deck just tons of people confused. Apparently on this ship they try to crame 6500 people on deck 5 where you can't even move or see anything. Just imagine being in a small mall like setting, trying to watch a concert or show. With 6500 other people. No bigger them a basketball court. Having little kids with that many people is not safe. So we missed out on a lot of activities on that floor due to the safety of my children. And of you are interested in food at anywhere close to that time you are out of luck if you want to sit and eat as a family on your family cruise. The food was just ok nothing blew me out of the water. I have been on other cruise lines where the food was fantastic this was by far the worst food. Same thing over and over nothing different and the same all of the ship. You want the same burger you have 4 different places to get it but nothing different. The desserts were pathetic!! The pop machine where broken so you get flat 2 litters of Sprite to drink!! I mostly come on cruises for the food and energy you get from all the music and staff that make it fun. But I didn't get that energy till the last day on the ship. Kids things this was by far my most frustrating part of this cruise. If you say you are going to have face painting from 230-430 and someone gets there at 345 and they tell you sorry that your kid can't get it done because the line is too long is not ok!! This happened multiple times to use and not just on the face painting. It also happened on the moon light rockwall climbing which we got there an hour before it was supposed to close and was told no. If you tried to rock wall climb in the daytime your hands got burned so needless to say that was out. But once we walked back by the face painting booth to see all the kids with face paint and see different people at the end made me furious. They picked and chose who got to get the face painting done. Not a happy momma!! I also purchased the Deluxe Beverage package for my husband and I. I did this so I could order whatever I wanted and not worry about the bill at the end of the cruise. We that didn't work because I would get charged anyway even with my package. So I would have to take time out of my day to go down and sit in the line to talk to the guest service and explain what I ordered. One day while i was at guest service ( which i had to go to at least 5 times) I asked about the wrist bands you could purchase instead of your card. I was told they didn't have anymore which I thought was crazy because it was only the 1st full day of the cruise. He told me the inventory was gone. I am sorry were we not just docked so you could restock your inventory?!? Don't have something for certain guest and not all 6500 people. If I want to purchase something then I should be able to purchase it. And if I waited till maybe day 3 or 4 and they had sold out, I would have understood. But don't say you just don't have enough for everyone. That is crazy to me. Don't plan on using their app to message back and forth while on the ship. You spend more time fighting to keep it up on your phone and miss out on the messages you thought sent. The TV in your room was pointless!! Other cruise lines give you some type of free movies to watch and decent TV. Not on this ship! This ship you get to watch Duggie Hauser family matters and cricket! And the next day can watch the same episode again!! For a ship to not have a huge sporting event on somewhere in the ship is crazy!! On the same cruise line I have been talking about throughout this post they put the the world series games on over the pool so anyone who wanted to watch could and also had a pub in side that had it on aswell. Which means people with kids could still let the kids play while they watched the game. But you could watch Cricket anytime of the day. So as my mom was sick in bed the last 3 and half days she hated the TV! The kids splash pad was great except you had no room to move on the deck around it. The chairs with stools where on top of each other and if you had time to stand up and move you would trip on the one next to you. Another problem I had was this all inclusive?? What does that mean?? Because you had to pay 2.50 per bag of popcorn the side of a juice box! How is this all inclusive??? Other ships give you blankets as much popcorn as you want and a great movie!! The Icecream was so monitored you couldn't even make your own cone!! The kids always look forward to coming back from dinner and seeing what animal they made well we only received 3 out of 7 nights. My other cruise line we received 7 or 7 ! It is all about how your staffs energy reflex on to us as passengers! We really looked forward to this cruise because it was geared more towards kids then before. I will say of you have young kids this is not the ship for you!! Go on the Carnival you will have the time of your life and worth every penny. I do want to say that I had one great experience on this ship and that was our very last night our server Joseph and his right hand man made my girls laugh so hard and finally got to see what I was hoping for the whole cruise! They did magic tricks and even got to see the "pet" mouse!!! They truly made the last night special. I even had to head back early to make sure our luggage made it out by the door in time. He helped my husband carry all of our desserts from the hall back to our room!!! Thank you for making that one night special!! Needless to say I will most likely not go back on this ship while my kids are young. Thanks Read Less
Sail Date: June 2019
Best Family Vacation we could have asked for. 2 early 50s adults with 18 and 22 y/o. Had two rooms (not together - decided late in process to get the 18 and 22 a separate inside room - best decision ever.) We had room 9594 - with large ... Read More
Best Family Vacation we could have asked for. 2 early 50s adults with 18 and 22 y/o. Had two rooms (not together - decided late in process to get the 18 and 22 a separate inside room - best decision ever.) We had room 9594 - with large balcony. Food - we ate in MDR each night. Loved our waitstaff and was generally pleased with dinner options. The staff was very accommodating if our food wasn't exactly what we wanted. Breakfast and Lunch were mainly in the Windjammer or Solarium. LOVED Park Cafe in the morning - they had breakfast sandwiches/burritos - which broke the "buffet" style offerings. We had to change from My Time Dining to Second Session dining (b/c we made the room switch and ALL my reservations - dinner and shows were cancelled - DUMB way of doing it). But 2nd session worked great with our schedule. Stayed late at the pool or didn't have to rush when we were in port. Doors open at 7:45 and stay open until 8:15. Mini Bites was awesome if we wanted late snack to hold us until dinner. Room - Was awesome. We had balcony/ocean view. We had the larger balcony which gave us lots of room. Before dinner was heaven just sitting there watching the ocean go by. Our room steward was Ricardo - and he was a pleasure to work with. He even went out of his way for our kids room - b/c they were in the inside rooms and we couldn't find their steward. RC had them as one King bed and he called down and got it separated into 2 twin beds. Excursions - we hit a home run in both St. Thomas & St. Martin. CoCo Cay - we just went to beach, snorkeled on our own, visited the Oasis Pool, played in the Sand VB tournament, and ate at the Chill Island Grill. CHAIRS are everywhere. No need to worry about that. St. Thomas - we did the Champagne Snorkel Tour. TOP NOTCH! Staff was awesome, takes you to National Park on St. John - great snorkeling, ride back was super relaxing. A bit of traffic getting to and from so not much time to do anything else, but there are great little shops right at the dock, so easy to grab a few t-shirts before getting back on boat. St. Martin - we did the Rhino Rider tour. Again - excellent staff, FUN boats, they take you to a beach, let you snorkel for about 30 mins (snorkel are okay - nothing too exciting) and then you head back. Heading back they allow you to go rouge a little bit so was fun racing through the waters). After the excursion, the original bus driver had asked if anyone wanted to go to Maho Beach (were the planes fly over) and had a small bus ready to take us and another family over, leave us for a couple of hours and then came back to take us to the boat. We ate lunch and watched the planes. 2 hours there was too much time - but a fun experience. It is super crowded there. Ship - so much to do. We found the shows a little long and repetitive, but was glad we had made reservations. There were always seats for those that didn't make reservations, so don't stress on that part. The planned activities (i.e. - Pool VB, Belly Flop contest, Cannonball contest, etc. were a hoot and made our kids trip). The Bionic Bar was so fun...the drinks we made were hilarious and often tasted like cough syrup but is worth spending time there. Enjoyed Dazzles - was late to the talent show - but heard it was awesome. Casino seemed hopping. Didn't spend a lot of time there. And all the different little bars with music playing was very enjoyable. Really liked the Solarium when you wanted down time...soft jazz music played here (I read a complaint that there was no music here - but we had music every time I went in) Pools - pool for everyone. 2 middle pools were for everyone. 1 adult pool (16+ and life guards stick to that policy), 1 kiddie pool. And again - always found a chair. Sometimes not exactly where I wanted to be - but usually one would open and I could move. And lots of chairs in the shade too. (Never made any of the hot tubs - but SEVERAL on the pool deck) Drink Package - we did the Deluxe package with alcohol and felt like we got our money's worth. Always grabbed bottled waters on way to room. Great way to try new drinks, had wine at dinner, also includes milk shakes at Johnny Rockets...so a little of everything. Bartenders and Pool Runners were always around and never had to wait long. Check in/check out was a breeze. We did send our luggage down the night before and it was right where they said it would be. Customs looked like long line but went fast. What I would change: Bring back plastic straws (or at least give you that option) - and yes I understand the environmental aspect...but the paper straws fell apart before you could get a drink down. I bought a "special" cup that had lid and straw at CoCo Cay and poured my drinks in it all week. Highly advise. Photos - give more details on checking out your picture package. LAST NIGHT was disaster in this area. Pictures were supposed to all be picked by 11 PM. At 9 PM all the computers were going offline and people were getting frustrated. I think if they would let you look at them in your own room, this area would not get crazy. Make the store near Mini Bites - open at better times. If in port it was closed, and during sea day it was only open for 2 hours. Always crowded. And you might want to add a few more "phone" accessories. As one child needed ear phones and other charger - and no where to get either (that we found). All in all - GREAT vacation. Read Less
1 Helpful Vote
Sail Date: June 2019
Sailing on the Harmony is like sailing on a mini-City. There’s always something to do and always something new to explore. Embarkation- well-organized. The parking lot is a little crazy, but once you’re out of your car it’s ... Read More
Sailing on the Harmony is like sailing on a mini-City. There’s always something to do and always something new to explore. Embarkation- well-organized. The parking lot is a little crazy, but once you’re out of your car it’s smooth sailing to the ship. Cabin- the cabin is a cabin. Go for the balcony room. There are inside balconies that overlook the central area of the ship, but the outside balconies offer much more privacy. Luggage fits nicely under the bed and out of the way. Closets and drawers offer more space than I expected. Our attendant was outstanding. Fitness- The fitness center is quite large. Many cardio machines and many weight machines. Free weight area could use an upgrade. The running track is extremely nice (although it has only one running and one walking lane). I ran 4-5 miles every day. My only complaint here is that there is no free sauna and steam room. No excuse for that. Outdoor activities- the Solarium is the quiet place to hide out! Designed for 16+ guests, it offers plentiful seating, a bistro, and several hot tubs. It would be nice if there were a pool here, but it’s a minor drawback. The main pool deck is pretty routine with salt and fresh water pools. The biggest problem here is that no ship with 6500 passengers is ever going to have enough pool space for sea days. It’s just super-crowded. Other activities include water slides (OK), zipline (pretty lame), rock climbing (definitely fun), flow rider (super fun), scuba lessons in the pool (we didn’t try that), and ice skating (my family enjoyed it but each session is only 20 minutes and the ice gets pretty rough). I’m sure I’m forgetting something, but you get the idea - LOTS of stuff to do. Entertainment- our sailing offered some of the best entertainment I’ve encountered on a cruise. You have to be early to get a good seat and be sure to reserve a seat online before the cruise. Tip for first time cruisers - if you go to nothing else, go to the Love and Marriage game show. It’s a must. WiFi- They advertise the fastest internet on the Seas. Fastest speed test I ran was 3.76 down/2.01 up. It was also a little spotty and downright awful at times. It’s the most overpriced choice on the ship, but they know people will still buy it. At least you can stream shows and the picture is decent. Main Dining Room- We ate in the American Icon for My Time Dining. They were totally disorganized the first few nights. The lines to get in looked like Wal-Mart lines for Black Friday. It got better as the week went on. We ate there 6 nights with 3 different wait staffs. Service was good only twice. The menu was pretty repetitive and I thought the food was rather bland. My family’s favorites were the spaghetti (offered 3 nights), chicken bread (offered most nights), and chicken parmigiana (offered only once). The biggest disappointments were the turkey and the ahi tuna. Desserts were very ordinary. On the bright side, breakfast in the American Icon was very very good. The offer a buffet as well as a la carte dining. I highly recommend the American Icon for breakfast - but check the hours. Windjammer- the main cafeteria gets pretty crowded, so seating can be a problem. Lots of variety in the food and, if you don’t like something, just get something else. Upgraded dining- with tons of free food available every moment of the day, we’ve never felt the need to pay in one of the specialty restaurants, but on this trip we had vouchers for one lunch and one dinner. For lunch we tried the Mexican restaurant on the Boardwalk. My wife thought the guacamole was the best she’d ever tasted. Otherwise, nothing special. For dinner, we visited Chop’s Grille. The steaks were very good and the sides were a little better than what is available in the main dining room. Desserts were very good - definitely better than the main dining room. It’s also much quieter. Overall, Chop’s Grille is a nice choice if you don’t mind spending a lot of extra money. My family won’t be. Best other choices- Solarium for breakfast. Park Cafe in Central Park, and Sorrento’s Pizza all day long. Those 3 are always good. Cleanliness- the crew do an amazing job. The ship is very well maintained. Route- the Eastern Caribbean isn’t a very good route. Our cruise had 3 stops and, while RCs waterpark at CocoCay is fun, none of the ports are the kind you’ll remember the rest of your life. While I would gladly sail on the Harmony again, I would never sail this route again. Excursions- CocoCay was fun. We spent the extra money for the water slide area and it was worth it. On St. Thomas we chose the BOSS undersea adventure. You get 30 minutes to snorkel and 30 minutes on your underwater jet ski-like rider. It was a fun day although there weren’t as many fish to see as I expected. We did the horseback ride on St. Maarten. It was maybe a 45 minute walk along the coast with a short plunge into the water. Maybe a little boring for most, but we liked it. Read Less
Sail Date: June 2019
Great trip! We were worried about sailing on a mega ship but we were pleasantly surprised. The only time we had issues with crowds were during evening dinner hours. The elevators were extremely busy during this time but we had to wait ... Read More
Great trip! We were worried about sailing on a mega ship but we were pleasantly surprised. The only time we had issues with crowds were during evening dinner hours. The elevators were extremely busy during this time but we had to wait due to one member of our party using a scooter. We enjoyed the food in Windjammer, American Icon dining room, Small Bites, and Johnny Rockets. There were plenty of activities for children on board. My 6 year old had lots of fun on the abyss, mini-golf course, rock climbing wall, and carousel. He was disappointed that he was not talk enough for the water slides. Cocay was a fun stop for the kids. The water park was great and we also had fun snorkeling. We took a private handicapped accessible island tour on St. Thomas and a snorkeling excursion on St. Martin. Harmony of the Seas is a great ship and we can't wait until we can cruise again. Read Less
3 Helpful Votes
Sail Date: June 2019
Hi, I have received so much help from posts on Cruise Critic, I thought I would pay it forward with my own review of our seven-day cruise last week on Harmony of the Seas. First, a little info about us. I was traveling with my DH, ... Read More
Hi, I have received so much help from posts on Cruise Critic, I thought I would pay it forward with my own review of our seven-day cruise last week on Harmony of the Seas. First, a little info about us. I was traveling with my DH, his three siblings and their families. There were 11 of us (six cabins) and we were all on Deck 9, forward. My DH and I have cruised many times on RC, but none of the other folks had ever been on a cruise. Since our nieces are in college and our nephews in high school, we didn’t experience Adventure Ocean or the teen programs. We all arrived in Cocoa Beach the afternoon before and stayed at the Holiday Inn-Cocoa Beach, next to the Publix. We hit a slight snafu when the hotel decided to arbitrarily change our hotel rate ($40-per-room increase). We had a copy of our confirmation with the rate displayed, but we were told that they could change the rate at check-in. The desk staff was not very friendly and we had to call corporate to get it resolved. Not a great way to start a vacation, but we vowed not to let it damper our trip. Because of the way we were treated and spoken to, I can’t recommend this hotel to anyone. The next morning, we took a private shuttle, booked via Larry’s Limos, and arrived at the terminal at 10 a.m. since I like to get to the ship early! In fact, we also used Larry’s Limos for our shuttle from MCO to the hotel the night before and I highly recommend them. Very fair rates, and they were very prompt and friendly! Security and check-in were a breeze and we were walking on the ship around 11 a.m. Of all the embarkation ports we have used, Port Canaveral was the easiest and quickest that I have experienced. They have really figured it out! We headed to the Windjammer for lunch and then spent the rest of the afternoon exploring the ship. Muster went very smoothly and we set sail promptly at 4:30 p.m. The rest of the review, I will break down in categories. CABINS We were all on Deck 9 forward, near the elevators. Two of us had balconies and had the divider removed. The other four were inside cabins directly across the hall. My sister-in-law had connecting cabins with her two sons. All of us commented that there was plenty of storage room. I was impressed with how the bathrooms were laid out. Plenty of storage and the shower seemed bigger than smaller ships we have sailed on. Because there was so much to do on the ship, we really didn’t spend much time there other than to sleep and dress. DINING We did not eat at any specialty restaurants, so I can’t comment on them. We had breakfast each morning in the Solarium Bistro and loved the quiet atmosphere versus the Windjammer. It’s the same food, but less people and a more relaxing area. We also had lunch either in the Solarium Bistro or Windjammer, based on what part of the ship we were at once we realized we were hungry! I realize food is very subjective, but we enjoyed the breakfast and lunch offerings at both locations. For dinner, we had early Traditional Dining in Silk. Our oldest niece has severe food allergies and the staff was wonderful in addressing her concerns and providing her meals each night without the worry of an allergic reaction. In fact, the waiters and entire staff provided top-notch service to all of us each night. The food was very good, and my only “criticism” is that I have noticed over the years that the offerings tend to repeat more than they used to. SHOWS We had reserved all the shows prior to sailing, so we had no problems seeing them. The Fine Line was fabulous! By far the best show at sea I have ever seen, especially considering we were on a moving ship as they were performing their high-flying acrobatics. The second aqua show later in the week was fun, if not a little “campy.” We also enjoyed Columbus and the ice show, 1887. Again, Columbus was a little “campy,” but it was funny and enjoyable. The comedians on board were also very good and provided a lot of entertainment. I did not see Grease, but those in our group who did attend really liked it. The only show none of us made it to was the Headliner Show. GENERAL ENTERTAINMENT We saw a few entertainers at Dazzles. Very good singers and the variety of music offered something for everyone. Some of us participated in karaoke and we only wished it was offered earlier than 11 p.m. so we could have participated more often. CASINO The casino was a pretty good size and we never really had trouble finding a seat at the blackjack table. Half of the casino allows smoking and the ventilation system worked pretty well in keeping the air pretty good. I wish they didn’t allow smoking at all, but it didn’t bother us too much. The wait staff was a little slow at times bringing drinks. OUTDOOR ACTIVITIES We were lucky to have fabulous weather the entire week, so the pools and whirlpools were always crowded. That being said, our group never had trouble finding lounge chairs by the pools and we never had to deal with “chair hogs.” The kids enjoyed the water slides as well. We also played mini-golf and table tennis. None of us dared to try the flow riders, but enjoyed watching those who did. A couple of us experienced the Abyss and zip-line and enjoyed those as well. COCO CAY Since my husband and I aren’t really “beach people,” we decided to stay on the ship and explore. The rest of our family spent the day there and really enjoyed swimming and hanging out at Chill Island. They all said they would love to go back again. They did not use the water park or other “paid” options. ST. THOMAS We did not book an excursion, but took a taxi into Charlotte Amalie and went shopping for jewelry and other souvenirs. All the taxis have specific rates posted based on where you want to go, so no one needs to negotiate or worry about being taken advantage of. After shopping, we took another taxi from downtown to Magens Bay. We took a wild ride over the mountains to see this beautiful beach. The roads are very narrow and the locals seem to have no fear when navigating them! We really enjoyed Magens Bay before heading back to the ship. Our taxi driver also stopped at a couple of lookout points for us to take pictures. All in all, we all enjoyed St. Thomas. ST. MAARTEN This was my first time back to St. Maarten since the hurricane and you can still see restoration projects in process. Our group took the ship’s excursion to Maho Beach. Many in our family are aerospace enthusiasts, so we really enjoyed spending the day watching the planes land. This really isn’t a swimming beach (there was noticeably less sand than our previous visit before the hurricane), but our nieces and nephews did take a dip in the water. The adjacent restaurant, Sunset Beach, offers a great outdoor space to sit and have lunch while watching the planes land. We all enjoyed having a Guavaberry Daiquiri with our meal. The food was excellent and plentiful as well. Typically, I am not a big fan of large groups on a tour. However, this time, it worked well since we were only going to one location and no one on the bus was interested in stopping for optional photo ops or stopping in downtown for shopping. PORT CANAVERAL I have cruised out of many different ports over the years and this was by far the best experience I have had with a port. From baggage handling to check-in to customs and ground transportation, it was such a smooth experience. I look forward to many more cruises out of Port Canaveral! GENERAL OBSERVATIONS We booked this specific cruise because we knew Harmony would offer something for everyone. Harmony is a beautiful ship and in great shape! It was so smooth, it didn't feel like you were on a ship. Before the cruise, I was concerned about potential crowding problems. These concerns were unfounded as the layout of the ship and “neighborhoods” really spread folks around. The only time I really noticed the crowds was when the shows let out and at lunch at the Windjammer. Almost everyone on the ship seemed to be having fun and we only observed a couple of people who weren’t in the best of moods. This was a fabulous vacation for our entire family and are thrilled that our “cruise newbies” really loved the cruising experience. Read Less
5 Helpful Votes
Sail Date: June 2019
Cruised with 27 others. Had family, friends and Niece and Nephew 17&18. HOTS june 2019. We all felt the free food was excellent except for Solarium poor service & food. I reserved two times for free dinner every night, Solarium 6pm ... Read More
Cruised with 27 others. Had family, friends and Niece and Nephew 17&18. HOTS june 2019. We all felt the free food was excellent except for Solarium poor service & food. I reserved two times for free dinner every night, Solarium 6pm and then also My Time Dining 8:30 since we had no idea of show times & did not want to miss since dinner service is alloted 2 HOURS every night. The room attendants and food staff that we saw or spoke were almost all exceptional. There is an 18% tip already paid, we paid an extra 10 to 15% on top and could charge to our room. RC constantly nickel and dimed during the entire pre cruise, items that stated would be included were not get everything email led to you if they tell you something. Voom almost NEVER worked, no way to communicate with rest of our group, RC should atleast put dry erase boards on doors so we could tell everyone where wewent and in four hours where we will be. Print out your entire daily planner, to prove what you paid for and time you scheduld since their app hardly worked. I had to fight to get 1-arcade $ back, since card did not work( had already worked with attendant night before), 2- $ back from cancelled port RC excursion, 3- proof of dinner reservation # reserved and time 4-i have limited mobility and diarrhea was noted on my reservation and RC could not confirm where the $1200 Chill Island Cabana i paid for was..of course 2nd in line on Day one excursion CS had my reserved cabana the farthest last one as far away from bathrooms as possible to walk in 4 inch sand THANKS RC for working with me . 4- got $ back on voom since down so many days. 5- got $ money off cabana since items that should have been included were not - combination locking lid, speaker, usb outlet all none Existant. 6- Got bottle of wine since CS sold me personal Flowrider for my Fam of 3 (my Ipad blocked some drop downs for some reason and i never could read the excursion notes) but not the personal whole hour one on one, was only personal with 12 other guests. 7- RC sponsored excursion start time changed weeks ago, noth Ng noted on my stuff, noone informed us i guess they dont know how to pick up phone or knock on door but willing to interupt my meal to ask me to change my dinner time to 9pm for the remainder of the cruise. Oh the biggy, the weather was crummy, the second largest ship in the world swayed all day and night the first 3 days - in bed, during day, durring dinner, on top deck on bottom deck while walking, everywhere. It was not killer, but i have vertigo so it affected me more than others, but everyone was talking about it. Cool to watch the water swaying out of the pools though. So when it rains no Flowrider, mini golf, rockclimbing or ofcourse pool..could use hot tub since under cover. Since voom did not work, dinner reservation for everyone went out the porthole, first three nights instead of 2 hrs, took an extra 30 to 45/min to seat, so turned into 3 HOURS for dinner. Which dominoed into evening events , that were cancelled. Bummer again. Ps RC luggage tags are competely different, confirm size and shape before buying the cutesie tags. We had an okay time, expectations were high, being let down could have been avoided. Check out Rcblog to get good tips. Read Less
8 Helpful Votes
Sail Date: June 2019
My son, daughter-in-law, two granddaughters, wife and I sailed on the Harmony of the Seas departing on June 9, 2019 returning on June 16, 2019. The itinerary was Perfect Day at Coco Cay, day at sea, St. Thomas, St. Maarten, and two ... Read More
My son, daughter-in-law, two granddaughters, wife and I sailed on the Harmony of the Seas departing on June 9, 2019 returning on June 16, 2019. The itinerary was Perfect Day at Coco Cay, day at sea, St. Thomas, St. Maarten, and two additional days at sea. Our staterooms were 7630 and 7632, adjoining Jr. Suites. Note that my wife and I are experienced cruisers with more than 20 cruises, most with Celebrity and Royal but with others as well. This cruise vacation is summarized below. We live in Orlando so getting to Port Canaveral is an easy drive. We left the house at 9:45 and arrived at the port about an hour later. I dropped off our bags passengers and parked in the onsite garage which was very convenient though a little pricey. Check-in was very quick as we used the Royal App and had all information on our cell phones. I purchased the digital photo package on-line prior to the cruise so we had numerous photos taken on boarding. The on-line price for the package was $249, onboard it was over $300 (although Royal had different promotions for it throughout the week). Our rooms were obviously not ready so we headed to Park Café for lunch and to make our home base until the rooms were opened up which occurred at 1:00 as advertised. While others were getting their lunch I headed up to Country Kitchen to make our dinner reservations for a party of 6. This was my first disappointment on the cruise. I asked for reservations at 6:00 each night but was informed the restaurant opens at 5:15 so I could have 5:15 or after 7:00. They told me that they only had two tables for 6 so that was my only option. After much haggling they gave me 5:45 for the first 3 nights but 5:15 for the remaining nights. I chose to chill and explain the situation to my son and daughter-in-law but they were not happy as 5:15 as it was way too early for them. 5:15 was too early for my wife and I as well for that matter. Getting two young children (5 & 23 months) and themselves ready by that time would significantly eat into their afternoons. In hindsight I should have bumped up my issue to a higher authority above the restaurant manager. This situation resulted in much stress each afternoon but we all coped the best we could. I am not sure why they couldn’t accommodate my request as the restaurant was half empty each night and they easily could have created a table for 6 as they did one night. After lunch we headed to staterooms and met our stateroom attendant. As always the rooms were very nice and spacious with lots of storage space. If within your budget I would highly recommend booking a Jr. Suite as it just makes the cruising experience a little more pleasant. We had the divider opened between our two rooms making it essentially a two room suite. The grandchildren enjoyed being able to come over at will. Our stateroom attendant was friendly and did a great job doing his job. I would say he exceeded my expectations for service. Day two was supposed to be our Perfect Day at Coco Cay. It turned out to be anything but perfect. I bought tickets to the Thrill Water Park for all (the 23 month old was free) paying a little over $300 on-line prior to the cruise. I did my research and both my son and I clearly understood the restrictions for the 5 year old and what she could ride. However once inside the park what we thought the 5 year old could ride she could not even though she was well over the lower height restriction. The problem, we did not put a life preserver on her, our bad. But the life guards did not advise or direct us to do so either. They simply said she could not ride. Also for the adults the wait times on the rides were anywhere from 1 to 2 hours. They also closed the rides for 2+ hours do to lightening in the area (10 mile radius) although it never rained on site. Bottom line is that in a best case you could get maybe 5 rides in. In our case after taking time out for lunch and letting the kids play in the areas outside the water park none of the adults rode any of the thrill rides. The next day I received a message asking me to review the Perfect Day at Coco Cay and I gave it a very negative review. Subsequently I was contacted by guest services to clarify my review and in that conversation I requested compensation for my dissatisfaction. At first they offered 25% refund, which they were refunding everyone because of the weather closing, but I was adamant that I received zero value for my money. After two additional conversations with guest services and the manager of shore excursions they refunded me my total amount. I am happy that Royal eventually took my complaint seriously and did what I believe is right but I am disappointed that it took so long to do so. Bottom line is make sure you are willing to wait on long lines and maybe get only a few rides in. Also if you have a young ones over 40 inches but not yet 48 inches put a life vest on them (note though I only saw a 48 inch height gauges no 40 inch gauges). Also RCL should figure out how to accommodate chaperones who do not ride on the attractions such as older grandparents, why charge someone who is not using the facility. Will I use the facility again, maybe, but at least I will go in with full knowledge that I am just giving Royal my money with little value in return. Other ports were essentially noneventful. Getting off and boarding at each was easy and quick. We didn’t take any tours and simply made them beach days. In St. Thomas we took a taxi to Emerald beach which worked well for us. In St. Maarten we took the water taxi to town and rented chairs and beach umbrellas. We also had a great lunch in town in a restaurant along the boardwalk. The water taxi worked out well so I would recommend it if it works into your plans. On previous cruises to St. Maarten we simply walked into town which is an easy walk. Our dining experience onboard was mixed. We only used Windjammer for breakfast and lunch a few times. I was very disappointed in the breakfast served there. In the past on Harmony you could get eggs benedict there but not on this cruise. Also in the past you could get omelets made to order, no more, only pre made omelets. Pancakes and waffles were also pre made and were cold and dried out. You could get fried eggs to order though. Lunch in Windjammer was a little better. Windjammer food quality and choices though are simply declining. We went to American Icon twice for breakfast and it was ok but not great. I ordered eggs benedict and the eggs were over cooked and the Hollandaise Sause was dried out on top. Second time I simply ordered eggs over medium and they came out as you would expect. They also had a very good French toast that I enjoyed. In short I would say everyone in our party enjoyed their breakfasts in American Icon. The best breakfasts we had on the ship however was at Johnny Rockets, killer omelets with nice country fried potatoes in a nice location on the ship. Also Johnny Rockets had plenty of seating and service was quick and friendly. We also used Mini Bites a few times for lunch and snacks and were pleased with the offerings there. We ate dinner the second night of the cruise in Wonderland as my wife and I enjoyed it on our last cruise on Harmony. No so much this time. We simply remember the dining experience being much better. The meal was ok but nothing to write home about. We used a specialty dining coupon we had from our TA and in retrospect we should have eaten at Park 150, we have never been disappointed there. All other dinners were in Coastal Kitchen. The reservation times aside the staff there was spectacular. They honored our every request including asking for several items from the MDR. They were great with the children. The food offerings there however were not as good as I remember it on past cruises. One of the reasons I book a Jr. Suite is to dine in Coastal Kitchen. In the past we found it better than any specialty restaurant on the ship, but not on this sailing. We found the menu selections ordinary, nothing special. The head chef came by each evening and one night I asked him if the menu was his or Miami’s, he said Miami. Too bad, I think in the past the chef may have been given more flexibility to use their creativity in creating dishes. The food was not bad, just not the exceptional dining experience I have become accustomed to. One big mistake serve what is on the menu, one night they said they had Pear Salad but when it was served it was apple salad with a different dressing. The server should have known that the Pear salad was not available. No killer nightly dessert either, just ho-hum. As with Windjammer dinner in Country Kitchen appears to be on the decline, at least on this ship. The nightly entertainment was enjoyable. We have been on Harmony in the last 18 months so the shows have not changed. Make sure you make reservations online well in advance on line, we did and it worked out great. Although we enjoyed the shows we look forward to RCL rolling out some new shows on Harmony. I found the musicians on this cruise to be outstanding, better than I have been accustomed too. The two comedians onboard Nery Saenz and Heath Harmison were fantastic, very funny guys. The Headliner Showtime act, Tribute Band, Private Stock, was ok but not a great show although many in the audience enjoyed them more than I. Another new item I did not appreciate was the large number of reserved seats for suites (Grand and above), Diamond Plus (not there yet, maybe never) and Pinnacle as well as seats for those that purchased The Key. It used to be that the first couple of rows were reserved for Suite guests, now 2/3 of the seats in the center section are reserved for the above, very disturbing. It simply means getting in line early at the front so you can run to get your seats when the doors open. This simply creates more stress and watch watching during dinner. Guess it is just another indication of the cruise line going back to the class system; regular paying customers are not as appreciated as they were in the recent past. Daytime activities onboard were very good and what have become accustomed to. Note however a change in the procedures on the Flow Rider. My son is a very experienced Flow Rider having sailed on Freedom, Independence and Harmony. He signed the waiver, got his wrist band and was in line for about 30 minutes for the standup Flow Rider when the attendant told him he needed to ride the knee board Flow Rider first and get a different colored wrist band. So this cost him about an hour of wasted time in total. He should have been advised of the change in procedure when he signed the waiver. He complained and they began making announcements to this requirement, it would have been nice if they were making announcements prior to his complaint. Apparently this is a new procedure implemented a few months back, not sure what its purpose it has. I do not like writing what is mostly a negative review, particularly since my past sailings on RCCL have been outstanding. So what is my take away, will I sail with Royal again, sail on Harmony again? Probably yes to both depending on value and the itinerary. As I live in Orlando I will likely sail on whichever Oasis class ship Royal is sailing from Port Canaveral, not sure it is worth the drive to Fort Lauderdale or Miami for me. But given the value of the cruise and itinerary driving south is always an option. Will probably only sail RCL though with grandchildren, for me Celebrity is still my go to cruise line and ships. But I will also be looking more closely at Princess as I have had good past experiences with them as well. Read Less
1 Helpful Vote
Sail Date: June 2019
We' cruised on the Allure out of Ft Lauderdale the past two years and wanted to try a new new ship. We traveled to CoCo Cay, St Thomas and St Marteen on the trip. OUr daughter and her best friend just graduated from college and the ... Read More
We' cruised on the Allure out of Ft Lauderdale the past two years and wanted to try a new new ship. We traveled to CoCo Cay, St Thomas and St Marteen on the trip. OUr daughter and her best friend just graduated from college and the trip was a gift to them. We took the Cortrans shuttle service from the Embassy Suites airport hotel in Orlando to the cruise port and from the cruise port to the airport at the end of the cruise. Relatively inexpensive, timely, friendly and comfortable. Embarking at Port Canaveral was a breeze. On the ship in 15 minutes from the time we stepped off the shuttle. The Harmony is big, beautiful, and busy. Longer lines than the Allure, but nothing severe. All the shows were fantastic, and the food was great. We tried the Abyss slide (very cool, only slightly terrifying at the beginning) and the water slides. Both were fun. We also did the Escape Room on the trip and found it very entertaining. We did "escape" with ten minutes to spare lol. We've done the zip line and rock climbing on previous cruises. The water view rooms we booked (3654, 3656) were fantastic! Quiet, convenient and perfectly situated. After the cruise the wife and I both agreed that we liked it better than our previous interior balcony view rooms on deck 12 on the Allure. Steps from the elevator and main dining room, but around a corner so there wasn't much foot traffic going by, and plenty of room to move inside, with lots of storage. St Thomas, St Johns and St Marteen have all come a long way from the hurricane damage of 2017. We love St. Marteen and toured the nation park on St. Johns. It was incredibly beautiful and we would love to go back. On St Marteen we toured Ft Luis in Marigot and took the See and Sea tour at Grand Case. Much cooler than I expected! Saw sting rays, sea turtles and a barracuda at the reef. The "kids" did the sting ray excursion at Coco Cay and the Sea Lion excursion at St. Thomas and can't stop talking about them. And speaking of, Coco Cay was wonderful. Lots of activities on the island, beautiful beaches and the water was amazing. We went kayaking and saw coral reefs and sting rays swimming by. Also spent some time swimming in the huge freshwater pool. We both liked it even more than Labadee. Dining room was excellent as always and it seemed that the staff on the entire ship have been given happy pills. The crew members on RCCL have always been great, but this was over the top. You always felt like a VIP every time you interacted with a crew member. All in all a great time! Read Less
2 Helpful Votes
Sail Date: May 2019
This cruise ship was amazing and the staff was really nice and informative. After watching YouTube videos I had expectations of the embarkation and disembarkation to be a madhouse and frustration. But to my surprise both the embarkation ... Read More
This cruise ship was amazing and the staff was really nice and informative. After watching YouTube videos I had expectations of the embarkation and disembarkation to be a madhouse and frustration. But to my surprise both the embarkation and disembarkation was really smooth. We got to the terminal around 11:00 and we was on the ship by 11:30. (we did online check in prior, which I highly recommend) As far as disembarkation we left around 9:00 we waited in line to get off of ship for like 20 mins. Our suitcases were easy to find as well. Overall for disembarkation it took us like 45 mins to actually get in the shuttle to go to the airport. The ship was sold out so we had close to 6,000 people and yet it didn’t feel crowded. We wasn’t bumping into each other. The ship was so nice and clean. My husband and I stayed in a ocean view balcony cabin and it was spacious. I wasn’t feeling our stewardess, I feel she could had been a little more attentive. We had prepurchased dinner for 2 specialty dining and let me tell you that we wasted our money. The food nor the wait staff was good. We went to 150 Central and Chops Grill and we were so disappointed. We had a reservation for hibachi for our anniversary but we cancelled and got a refund because we were afraid we would had the same bad experience that we had with the other two restaurants. But let me tell you... the main dining for dinner was really good. Also the windjammer for breakfast and lunch was on point. They had plenty to choose from and the food was delicious. We saw the shows and hands down the best one to me was Columbus. Grease was not good at all!!! It was too long ( 90 mins) and boring. If we weren’t sitting in the middle of the row we would had been left and found something more exciting. The karaoke had limited out of date songs. They really need to update this. But overall this was a nice experience and I most definitely will go again. Next year we are doing the Symphony of the Seas only because it’s a littler bigger than Harmony and I want to see what it has to offer. Read Less
3 Helpful Votes
Sail Date: May 2019
This was my 9th and LAST RC cruise. It started with the most disorganized safety breifing and got worse fron there. The VOLUME of music is intended to cause hearing loss. Not just the venues, the music playing around the ship. The ... Read More
This was my 9th and LAST RC cruise. It started with the most disorganized safety breifing and got worse fron there. The VOLUME of music is intended to cause hearing loss. Not just the venues, the music playing around the ship. The pool deck is so loud you cant hear someone speak directly in your ear. There are NO quiet places to smoke and only one quiet place without A/C to play games. Don't ask the crew where or when anything is- they do not know or care. We tried Trivia but the two spermalougers were snarky, condescending jerks. RC sold us a cabin with noise intrusion nightly (from an aqua show) without telling us. We gave RC four weeks to apologize, refund, or respond and we got nothing. The Columbus Musically has multiple burping lines. It's a cross between Pirates of the Pinzance, spring time for Hitler. To say it was terrible would be to give it too much credit. There were plenty of things to do for an upcharge- escape room, specality resturants, zip lining. The Kareoke bar is only open for two- three hours per day even though it is a kareoke specific bar called "on air". Generally open from 11pm u til 1:30 AM. Not all of us need liquid courage. Read Less
6 Helpful Votes
Sail Date: May 2019
We chose this cruise because it worked for our kid's spring break. We were concerned about it being crowded since it was a sold out cruise but I can say we never once felt like it was crowded. The design of the ship is supposed to ... Read More
We chose this cruise because it worked for our kid's spring break. We were concerned about it being crowded since it was a sold out cruise but I can say we never once felt like it was crowded. The design of the ship is supposed to prevent overcrowding and it worked. We had an owners suite, which provided so much room for two adults/two children. Our balcony included a dining table for 4, 3 lounge chairs, and plenty of space just to walk around. The perks for being in a suite are huge. The private restaurant, which hosted a nightly "happy hour" in the bar, offered complimentary wine, beer, and cocktails and a nice variety of appetizers. The common areas were in different themes, very beautiful. Central Park was full of trees and plants, almost forgot we were on a ship. My kids loved being able to get a slice a pizza anytime they wanted. Restaurant staff went out of their way to provide great service. The only time it ever felt a little off was in dining room, that may be due to how busy it was. The food was great, Windjammer was surprisingly good for a buffet. Something for everyone, great variety of ethnic food. There was so many choices for entertainment, our kids had a blast ice skating. We loved the rock climbing, Flow rider, mini golf. The spa...……….. Let me just say I wished we had skipped it. Beautifully designed but I had flashbacks of Timeshare seminars. My daughter and I booked a simple treatment (eyebrows) only to find ourselves in the middle of a cosmetic procedure presentation. We checked in, filled out the paperwork and were directed to sit in the café until our names were called. And there we sat, watching hard sell tactics for Botox and a variety of "work". After 45 minutes I had to remind staff we were still there. I was then reprimanded for sitting in the wrong spot and told I needed to relax and not be so grumpy. The procedure involved my daughter being insulted about her skin and me being reminded I should relax more. Oh, and would I buy their products. A spa should be a place of relaxation, not coming off as a used car lot full of sharks. Hard-sell tactics are such a turn off. That being said, the cruise was nice, ship beautiful, food really good, entertainment and activities great. Shore excursions are what you make of them. The spa is beautiful, but not a relaxing place. We would go on this same boat in a heartbeat! Read Less
8 Helpful Votes
Sail Date: May 2019
Royal Caribbean’s Harmony of the Seas relocated to Port Canaveral on May 6th and made its first seven day sailing on May 12th. My wife and I, along with several neighbors and friends, booked the cruise shortly after the relocation ... Read More
Royal Caribbean’s Harmony of the Seas relocated to Port Canaveral on May 6th and made its first seven day sailing on May 12th. My wife and I, along with several neighbors and friends, booked the cruise shortly after the relocation announcement. We all live less than one hour from Port Canaveral so the Harmony will be our home port RCCL ship. The Harmony will be sailing from terminal one, a relatively modern port designed for the Oasis class ships. So we had a new ship, a new port, a new terminal and the first seven day cruise. We booked a grand suite so we have the Harmony and a suite experience from its new home port. Nice! Embarkation: Efficient and fast. The process starts with a check of paperwork followed by a security check. Check-in begins before 11:00 am but boarding doesn’t begin until about 11:00 am. A lot of people check in early and wait in a large holding area. There is a separate, adjacent holding area with comfortable chairs and couches for suite, diamond plus, and pinnacle members. It is not real large. Check-in is done using iPads, so having checked in on line and holding a sea pass and passport are necessary. Photos may be taken with their iPads if necessary. Boarding is done orderly with the priority area boarding first followed by each RCCL cruisers’ status, so loyalty does have rewards. We have our own wheelchair so we were met by a “pusher” at the terminal entry who guided us through the process and on to the ship. We did call ahead to ask for assistance and it was provided willingly. Dozens of passengers were in the same situation, some with their own wheelchairs and some just needing one of the RCCL’s chairs to get up the ramp onboard. Ship: The Harmony is an Oasis class ship with more up-to-date features that one would expect with newer ships. The iPad check-in system is the first of the new features. The card key system that uses a touch process (touch the cabin door) rather than a slide or insert system for use around the ship. The casino slot machines, for instance, use the touch process so no more concerns about leaving your room key in a slot machine. There are digital and interactive displays in many places around the ship. There are new water slides and even a dry slide, a huge multi-story slide called the “Abyss”. Apparently, the RCCL app is useful on board the ship for getting a variety of information. We left our iPhone in the cabin and got along just fine. It is newer, nicer and more modern than its sister the Oasis and the Allure, as would be expected. Restaurants, Food and Service: All the restaurants we sampled had excellent food and service. Our primary breakfast and dinner restaurant was the Coastal Kitchen on deck 17 that is reserved for suite guests and pinnacle cruising status members. The Assistant Maitre D’, Ace, leads an excellent staff who are seasoned veterans. Ace described the process for becoming a staff member and the results have produced some of the best servers. They all have different personalities but work very well together. Ace rotates the waiters among tables so it is easy to meet most of them in a week. The food was very tasty and nicely presented. Chef Henry led the kitchen staff and was out sampling feedback from guests. I try fish at many meals. The branzino was the best. The lobster, cod and shrimp were also nice. We ate in the Windjammer for a few lunches. The food was very good and a nice variety was presented. Some people miss the pasta bar and desserts, complete with ice cream located toward the back of the ship (aft). We also had lunched in the Sabor and Izumi restaurants. Both are recommended. Casino: The Harmony of the Seas has a large, brightly lit and active casino on deck four. It contains a wide selection of modern slot machines and table games. There is seldom a time when there are no places or machines to play. We had no problems. The casino uses the “tap the card key” process for logging on to each machine when played. The computer awards points for play that can be redeemed for cash and used for awards of small discounts on future cruises, although the restrictions are pretty stiff. Onboard credit can be redeemed at the machines and cash can be charged to the cabin. No more standing in line and having the cashier handle the transactions. There are also machines for cashing in chits, much like on land casinos. Interestingly, the casino is open a lot more than in the past. It was closed only for the port of St. Thomas on this trip. We enjoyed playing every day that the casino was open. Our favorite time is in the mornings while the place is quiet. The downside of the casino is that smoking is allowed in one area. Smokers, many who do not play, just use it as a smoking lounge. A real negative and no one but the smokers’ benefit. Suite Experience: We have enjoyed the experiences and the benefits of ship suites for a while. They may be of interest to some readers. First, the cabins and the benefits do cost more, sometimes a lot more. It might be worth a try once, but be careful as it is easy to get hooked. Hint: Suite cabins sell out very early in the booking process so procrastination can cost you your favorite location. We book at least six months in advance and normally a year. We tried four months recently and the selection was limited. The experience starts at embarkation. The terminal has a special, comfortable lounge for waiting embarkation. Suites are the first to board so you can beat the race to the restaurants. The Coastal Kitchen and the adjacent suite lounge are open so it is an opportunity to relax then have a nice lunch at noon, when the restaurant opens. Snacks and beverages are also available in the lounge area. The cabin is the next benefit to experience. The grand suite is 371 square feet with a 105 square foot balcony. It has a bedroom, TV room, two TVs, large bath with combined tub and shower, an entryway with a bar, lots of storage space, a safe, coffee maker and large balcony. Treats are delivered a couple of times during the cruise. The concierges, Elaine and Checker, are located in the suite lounge area and are helpful in making reservations and arrangements as well as answering questions. The Coastal Kitchen is open for every meal. Breakfast and lunch require no reservations but dinner does. Sometimes there is a waiting list for dinner. The food and service, as mentioned above are superior. Assistant Maitre D’, Ace, and Chef Henry do an excellent job managing the operation. There is also an outdoor suite pool and lounge area. We did not partake in that benefit. Reserved seating is available for suite guests in the ice, aqua and main theaters. A special area is saved until about ten minutes before showtime. The seat locations are nice. Disembarkation is the final benefit. The concierges lead guests off the ship at three times, the first meeting at 7:15 am and leaving at 7:30 am. The suite guests are provided priority at each point in the disembarkation process. This is a very nice benefit. Because we have a wheelchair the concierge also made special arrangements for a “pusher” to get us into the terminal. Conclusion: The Harmony of the Seas and our suite experience on the ship’s first seven-day cruise out of Port Canaveral was all we expected it to be. The entire staff that we encountered were excellent. The venues were all in top shape, many have to be seen to be believed. We highly recommend the suite experience for at least a once in a lifetime experience. We are booked for our next Harmony experience from Port Canaveral. Read Less
4 Helpful Votes
Sail Date: May 2019
Having been a fan of royal and it’s sister ships - this was a huge disappointment. I chose this ship that was suppose to have a dreamworks program catered to little kids. After paying in full I was told the program was canceled and ... Read More
Having been a fan of royal and it’s sister ships - this was a huge disappointment. I chose this ship that was suppose to have a dreamworks program catered to little kids. After paying in full I was told the program was canceled and nothing would be replaced. I paid 500 dollars for an almost 2 year old to sit a one mini splash pool. The best part is kids wake up early and the pool doesn’t open to 10. The last day the filter was broke and we couldn’t even go in for hours. LocAted right next to a larger splash park that she couldn’t go in with a diaper or any other pool on the ship. I was told there would be multiple options of things to do with a young child - ok great if I want to put my baby in an indoor playroom on vacation NO THANKS. Do a Disney Cruise is all I can say. The food was about good as a cafeteria in a hospital and lines for places to pay were a mile long for also mediocre food. 150 central dinner upgrade was the only positive thing I can say about this cruise. Service awful, out of everything form drinks to hot dogs, they never had anything. I haven’t taken a royal cruise in many years and will never again. Celebrity has always lived up to its expectations but with a child I was told Royal was the ship- NO go If you dont want to be nickel and dimed for every penny you spend skip this cruise line. I am a person happy to spend money on a trip especially for my baby girl. I have cruised on most lines and vacationed from beaches to the best resorts. Thank goodness we are going to Disney world after this or id be so upset right now. Lesson learned I will spend my money elsewhere where by daughter can actually have things to do like the characters and parades that i paid for but we’re canceled. Let me say I never write reviews but this really upset me. Hope those who read it deeply consider before booking Read Less
2 Helpful Votes
Sail Date: May 2019
we chose this cruise for a quick relaxing get away( 8 couples) Before we even got on board it was turning into a mess, we booked this a year in advance used cruise planner and I called to link us all for dinner at 645 for the 3 nights ... Read More
we chose this cruise for a quick relaxing get away( 8 couples) Before we even got on board it was turning into a mess, we booked this a year in advance used cruise planner and I called to link us all for dinner at 645 for the 3 nights when the shows came on line I called to book 3 shows as cruise got closer all our plans disappeared. I was on the Royal app and looked in calender first my dinner for first night had just me and husband at 5 pm just 2 of us and no dinner for rest of cruise I called again asked what was going on , After they looked into it I was Told Janet called and changed it "Janet" who is Janet no one in our party by that name ,so now we had to have dinner between 5-530 pm every night because it was booked I called got nowhere there was nothing they could do ,Ok we left it , 2 days later I get email the show picked for second night was cancelled and we was put in for 3rd night so i called and asked what happen to the show we booked for 3rd night :oh we cancelled it" so I asked did you move it to second night ,oh no it s booked, So now all 8 of us got THE KEY which was useless as anything just a waste of money,and the WOW bracalet ,the didn't take the WOW any where unless you took off dining room would not take it so if you didn't take your card you was not getting a drink, We had reservations for the Comedy show on first night get to show 15 minutes before, all these people from dining room just going in ,here me with this so called KEY with proroity seating was a joke I got NO SEAT AT ALL no one was there checking to see if everyone going in had reservation, Next day went to Customer service desk what a waste of time , I asked her what did i spend money on if the key with VIP seating is a joke and the WOW is not taking any where ,all she could say to me was whats can do for you , Did you read the paper you have to go to show 30 minutes before I sad no it don't say that, Then every time my husband ordered a drink they would put on my name I didn't have the drink package had to stand in line again I think in 3 days i spent more time at the service desk,, The boat itself was huge and very crowded on Nassua day we was there all day and night we left boat for about 3 hours only so much you can do it port that there wasn't much to do there at all went back to boat for lunch tried to use Johnny rockets oh no its closed all shops closed only place to eat was windjammer ,photo shop closed you think it would be open for so people cant get stuff done with out all the crowds no so you just hang in your room or on deck 5 and sit and watch people go by I felt like i was at the mall waiting for it to open,, They put your little newspaper thingy in your room telling you things happening on boat one was 20.00 off for photo package we go and ask was told Oh there is no promotions today I took the paper out showed him and in black and white it there but he said NO that was first night I said look at day its day 2 he would not take it guess where I was next ?? back in service desk, I had called Royal several times and wrote email before we even got on board email where answered by ROBO MAIL some one will get back to you in 48-72 hours ,NEVER HAPPENED never got phone call from Supervisor like i was told even once on board nothing was resolved ,, was never offered a credit a dinner a drink NOTHING for them making this the worse cruise We have a cruise already booked on the Symphony in november we was all debating to cancel it or not ,, we know we are staying away for making reservations for dinner and NOT GOING NEAR THE KEY NOTHING SPECIAL ABOUT IT waste of money Our special Key times for zip ling was for monday between 2-3 pm . we were not on the boat monday i asked them this and they had no answer Read Less
4 Helpful Votes
Sail Date: May 2019
My husband and I cruised on the Harmony of the Seas for our Anniversary. We were interested to cruise on a big boat without the price tag of a seven day cruise. Harmony gave two, three day cruises in early May before it started regular ... Read More
My husband and I cruised on the Harmony of the Seas for our Anniversary. We were interested to cruise on a big boat without the price tag of a seven day cruise. Harmony gave two, three day cruises in early May before it started regular seven day cruises from Port Canaveral. We were excited to take advantage of the opportunity. Harmony is a very, very beautiful boat. She is new, updated, sleek and technologically advanced. The decks are so huge. I can see where it would be easy to become lost. But, after a few days, its easy to catch on. The boat is divided by colors: blue, green, yellow, and orange. But, if the halls and stairs were labeled, I missed it. We had a great cruise and would sail on Harmony again. But, cruisers must be prepared for a TON of people. There are people and lines everywhere for the first day. Then, it starts to even out. Thus, embarkation was very, very crowded. But, we made it through security and onto the boat in just about 25 minutes. We chose to park off site at the Raddison in Port Canaveral and it was efficient and easy. Food: We totally avoided the Windjammer on the first day and made a beeline to the Solarium buffet, which was delicious and had plenty of options (the Solarium didn’t open until Noon on embarkation day). The Solarium never seemed crowded and there were always plenty of shade and chairs. We also had a bite at Park Café and Sorrentos; both were very good. Park Café offered an awesome bagel bar in the mornings and it was actually really, really good. We ate one hot dog at the hot dog stand on the Boardwalk, and tried to get several more hot dogs… but the hours were squirrely and even when the hot dog stand appeared open, staff would not serve… very strange and kind of frustrating. We ate dinners in the Main Dining Room, which provided great service and great food. One night, we were out of the Main Dining Room, within about 65 minutes, which was awesome! We also requested a table for two during breakfast in the Main Dining Room. After a little humming and hawing, we were accommodated, which was really nice! I was SO disappointed the Main Dining Room was not open for lunch when we were in port at Nassau. I was really looking forward to avoiding Windjammer and having a relaxing lunch… but no luck. On the day we were in port, there were only two (free) food options available…. Windjammer and Park Café. Since we had yet to be at Windjammer, we decided to bite the bullet and try it. It was crowded, but the food was very good. They even had a ice cream bar in the back, with staff scooping different flavors. That was very unexpected and very nice! So, I should not slam the Windjammer too much. But, the best dining experience we had was at Jamie Olivers. I highly recommend up charging to Jamie’s. We went for lunch and it was the highlight of our cruise. The service from Daniel was suburb and the food was absolutely amazing! We let it slip it was our Anniversary, and they treated us so very well. Casino: We had fun playing in the casino. The craps minimum was $10 and we found low-limits for Blackjack in the cruise compass for $6. The dealers were fun and the crowd was great too. Shows: When checking in online, I noticed there were options to reserve seats for the shows. So, I was confused when there were TONS of people in long lines to get show reservations. Then, when we went to the shows, there was no one “checking” to make sure we had reservations. I inquired about this, as I was confused. If you arrive at the shows 10 minutes prior to start time, the show becomes general seating and anyone is welcome. We never had a problem getting a seat and we arrived just moments before the show started. I didn’t care for the water show, but my husband loved it. My husband walked out of Grease, and said it was boring with no sets and inconsistent dancing. But, we both agreed Columbus was THE BEST SHOW we’ve ever seen on a cruise boat. Columbus was totally entertaining, funny, and we didn’t want it to end. The Ice Show was good too. There were men dressed as women in the opening scene, which was very painful to watch (it seemed to be purposeful and part of the show). But, after that, the ice show got a lot better. Water Slides/Abyss Slide: The Ultimate Abyss is one awesome slide! You start on Deck 15, aft and slide down to the Boardwalk. The slide is not scary. It has fun lights, wind, and sounds during the slide. The best part is even before sliding… the view at the top of the slide are amazing. You are allowed to have a cell phone (they show you how to tuck it away) and you can tuck away sun glasses too. If you have bare shoulders, bring a sweater or shirt to wear, as they won’t allow uncovered shoulders. Don’t bring your coke glass, as you’ll have to leave it and then retrieve it later. This looked like a giant pain for guests. On the flip side, the water slides on Deck 15, forward were very, very disappointing. The Perfect Storm was a disaster from the beginning. The lifeguard at the bottom of the slide made us remove everything…. Jewelry, sunglasses, waterSOCKs, and even my WATERPROOF watch. This was a complete turn off, as we had to take valuables back to the room and leave flip flops and watersocks by our chairs. Then, we had to trudge through the boat, barefoot, which was gross to me. The lines were long and they are overly cautious with when guests can slide. Once on the slide, it was so slow, dark, boring, and especially slow, I was glad when it finally ended. Honestly, my hair didn’t even get wet. Did I mention how SLOW the ride was? So, this made us even more frustrated… why have us remove all our jewelry, go barefoot, with THAT SLOW of a ride?? It was a complete turn off. Save your time and go on the Ultimate Abyss or do anything that’s fun. It would have been helpful to know there are more “rules,” besides the ones posted on the signs. I hope by reading this review I’ve saved you some time. Diamond Lounge: The Diamond Lounge was wonderful with great service. The food was good and the drinks were plentiful. Since there were so many Diamonds on the cruise, they opened up a second option for lounging, which I thought was a really nice touch. Thank you! Read Less
2 Helpful Votes
Sail Date: April 2019
This was our first experience on the cruise. We really enjoyed the food and the entertainment. They had a great daycare and kids areas. Even though it was raining for 3 days, with the amount of activities available on the ship we didn’t ... Read More
This was our first experience on the cruise. We really enjoyed the food and the entertainment. They had a great daycare and kids areas. Even though it was raining for 3 days, with the amount of activities available on the ship we didn’t even notice the bad weather. we were extremely impressed with the service. Our waiter Zaldy was incredible - he would make figures out of napkins for our kids. That was definitely a highlight of their trip - they were looking forward dinner time every day. His assistant Giomire would tell us plenty of entertaining stories. They definitely made our stay extra special. Our cabin was without windows but it felt big enough for a comfortable stay. The facilities were really clean. What we really enjoyed was spending our evenings listening to the live music. Karaoke nights were also fun. Overall it was a great experience and we would definitely recommend. Read Less
4 Helpful Votes
Sail Date: April 2019
19 times on oasis class ships. Lately the food has been going downhill fast. Royal listened to feed back. This April 2019 sailing on the Harmony was wonderful. The food overall was very good and the presentation was improved as well. ... Read More
19 times on oasis class ships. Lately the food has been going downhill fast. Royal listened to feed back. This April 2019 sailing on the Harmony was wonderful. The food overall was very good and the presentation was improved as well. Service in the dining room and our room steward service was wonderful. Every person we encountered was friendly. We were beyond pleasantly surprised. I always recommended Royal, but I stopped and also we weren't looking forward to going again. The casino was boring and wasn't really playing very well - so I quit going there. Perhaps they are using the money saved in there for food. The comedy club was disappointing. Adult is ok, but disgusting isn't necessary. It seems with such a diverse group on board a ship, the comedians could be funny without being crude. I wish they would clean this up a bit. We are heading back to the Harmony for Thanksgiving with our family - pretty sure I won't be booking the comedy club. Not much enrichment but I'm not sure what I would suggest. Otherwise everything was fantastic and we are looking forward to Coco Cay. Read Less
6 Helpful Votes
Sail Date: April 2019
My family of 9 went. My husband and I (28 y.o no kids). My Brother and his wife (30 y.o with 3 kids) and my Parents (67 Y.o). So we can give you a broad overview of each family type. I wrote a lot, so I headlined everything so you jump to ... Read More
My family of 9 went. My husband and I (28 y.o no kids). My Brother and his wife (30 y.o with 3 kids) and my Parents (67 Y.o). So we can give you a broad overview of each family type. I wrote a lot, so I headlined everything so you jump to the part that is relevant to you. LARGE GROUP REVIEW We choose this cruise line 1.5 years ahead of time to celebrate my father retirement. We scheduled 1 big family excursion which was to swim with the Dolphins since my two younger nephews were limited with what they could do. In addition, we chose the Royal Caribbean because they had DreamWorks associated with it. With less than 6 months to go, they canceled both. So we all ended up doing something different in Saint Maarten. My mother took the younger kids for an excursion and my husband, brother, and sister in law did something different. Day of port they canceled the one with my mom and the kids again!!! This time because there was a protest going on near the French side of the island. They did not cancel ours, we talked to our tour guide who said they canceled over 100 peoples tours for no reason. She said the tour companies even told Royal Caribbean that the demonstrations were done a week ago. Overall, not a lot of tours for 5-12-year-olds. Dinner times sucked. It was 5:30 which tended to be literally right when you got back from the port or 8 which is way too late for people with children There needs to be a 6:00 pm or 7:00 pm time slot like Carnival or Norwegian has. KIDLESS ADULTS This cruises entertainment sucked. The shows we extremely below par. The fine line was an aqua show where everyone was out of synch. Reminded me of the Shark during the Superbowl. It was as if a bunch of HS hip hop kids wanted to do Cirque de Solie but had only a week of practice. It was like they were using actors from other shows as background dancers. For example, the divers from the water show were performing in the musicals. Some of these performers never took dancing classes and it showed. There was limited comedy clubs with no variety of performers. The only good show was the headliner (juggler) and the ice skaters. Also, they had reservations for shows which kind of worked like fast passes. This was stupid so I ended up signing us up for all of them and not showing up to some of them. Because who wants to plan everything out on a cruise. The adult pools were 16 and up but was never enforced. Do not expect this to be the place for 20- 30-year-olds with no kids. Also for you, drinkers, DO NOT BUY THE BEVERAGE PACKAGE!! To make it worth it, you have to drink close to the max amount of drinkers per day (13) including excursion days. It appears to be worth it because they charge 18 for a drink. Here is my tip. Go on the website and send your room alcohol through Royal Caribbean. It comes with mixers such as sprite and coke. My mom had the refreshment package ( nonalcoholic mocktails since she likes pop and she would get us virgin pina coladas, which we made nonvirgin, with the rum we ordered to the room) We saved $500 and never ran out of booze. You also get to bring one bottle of wine per adult. We ended up taking 3 bottles of wine home (they were gifted to my brother's room complimentary and he doesn't drink). You think you are a drinker and its worth it, I am telling you my husband is a drinker (he makes his own beer since he drinks that much). In other words, I just can not see the drink package being worth it for anyone. Even if you don't get the refreshment package you can make screwdrivers with the free orange juice in the morning. ADULTS WITH SMALL CHILDREN My brother and his wife have a 3, 7, and 10 years old. This boat is for you if you have kids. It was very teenage-centric at night and kid-centric during the day. It had a carousel which I took the 3-year-old on many many many times. The 7 year old loved the kid play zone and went there almost every day. However, the play zone center did lose 3-year-olds clothes somehow. The credited my brother account for this. My brother said he would have rathered gone on the Disney cruise and thought the boat was not kid-centric however, I strongly disagree. His standards might be too high for cruises and kid stuff. Maybe he thought this because the plays were very adult orientated and the kid ones were more for the 3-year-old rather than the 7 and 10-year-olds. The sports activities were meant for teenagers so maybe the age 5-13 is not well represented. The tours for this age bracket was also very limited. ELDERLY REVIEW My father is very limited in his ability to move. There were very few activities he could do. Most cruise ships do tons of trivia for the older crowd. There was little to no trivia options compared to other ships. There were some, but most ships I have been on have them every other hour not just once every other day Also, my dad needed a scooter which they required to put in his room. However, how they designed the room made it extremely difficult to get it in. The bed was close to the door and there was very little space between the bed and the wall. As a result, they had to put it in the space between the bed and the bathroom which blocked the entire entrance and made it difficult to get up and go to the bathroom at night (especially for someone who needs a cane to walk). EXCURSION REVIEW: 1) Excursion: St. Maarten (RHINO RIDER) After all the cancellation we did a Rhino Rider (Small JetSki Like Boats). We were to ride to the French part of the island and go to a beach called Happy Beach which is named that because its a nudist beach. My husband and I did this one buy our self. The jetski ride was cool, you get to see all the capsized boats from the hurricane and even saw a boat in the middle of the road near the coast. We had to follow the instructor to avoid all the sunken boats until we got to the other side. This was pretty cool, as some of the boats looked like they would be perfect for a horror film. We rode to the beach area where we were supposed to swim to the shore and have some time on the beach. I wanted to half participate (topless) in the Happy Beach but not like near people I had to ride back with. So we walked about 5 minutes from the boats down the shore. My husband stood on some rocks and say every one getting on the boats. We had only been there for 15 minutes top. We had to run back and get on the boats and go back. This was way too short!!! 15 minutes on the beach is not enough time even if you are just snorkeling. I have done other excursion where you get an hour or two on the beach. That is what I get for trying to replicate the Carnival experience I had the last cruise. The worst part was, there was no reason the excursion to be that short. We had plenty of time before the ship left (>3 hours). The reason they have it so short, was because the next tour was waiting to use our jetskis. Wow.... all about the money. When we got back to the boat company they had taken some photos that I wanted to check out and see if we wanted to buy. The bus driver was yelling at everyone to get on the bus before the photos even came out. AGAIN there was no reason for this as the ship did not leave for another 3 hours and it was a 20-minute bus ride back. I am not kidding on the rush I am 28 y.o and very healthy it was not like I was dicking around. The photos had not even been developed yet digitally. Overally, extremely rushed. 2) Hati (Luxurious Sail Yacht) We were supposed to take a Yacht ride to a private beach for a swim but it was too windy so they just cruised around. The rum punch was unlimited so that was cool. It was pretty windy so I get why they diverted. PORTS REVIEWS 1) ST Maarteen Typical Cruise Port Feel. Tons of Jewelry stores and souvenir shops. We did not mind this as it was the first port. We bought some local Rum that was confiscated and returned at the end of the cruise ( normal for cruises). 2) Puerto Rico Puerto Rico is its best port because it's the only non-cruise port location and has tons of history such as the building architect, town church, and forts. However, you only get to be at this port from 7 am 1:00 pm to see the town. I assume they do this because they don't own the city and money spent there, is not money in their pocket. Do not do the excursions, they are a waste of money. I knew this ahead of time because I have visited San Juan once before. The walking tours are a rip-off. My brother bought a walking tour since he has small kids (7&10) at first, but we convinced him to cancel it and we walked the city with him. In the end, he said something along the lines "They were charging $60/person for something you could do in 3 hours with two kids just by going to the information stand". Remember PR speaks English, your phone works 100% ( just like it would if you were in another state) and San Juan can be walked in less than 3 hours even with kids. You can google anything you need, just like you would if you were in a foreign city like NY, Chicago or San Fran. My biggest issue is that the time spent there is way short and they know it. I just filled out the survey for the Royal Caribbean and they asked about the amount spent at each port except the one in San Juan. I wonder why they don't care about the one, $$$$$. 3) Hati This was the port we were most excited for since it was the only location we had not been to. They advertise this as Hati, but it really is just a peninsula of Hatti that they have rocked off from the rest of the land and commercialized. You were not allowed to leave their resort area. You are at a private resort where you can use your room card to buy everything because they own everything. They should not be allowed to call this Hati. The couple's cabanas were $100 for a small little umbrella-like structure and $500 for the bed like structure. I guess my bother did not know that you had to pay to use it, and accidentally used one during the day. So you could always try that. Do not rent the rafts they are of horrible quality for the price. I saw people try to use them and give up after an hour or so. The food was good though. SPA & FITNESS The three girls ( mom, sister in law and I) did the spa message with the seaweed treatment. Overpriced which is typical in cruises. We all 3 bought the products they pushed. However, I returned it because it was so overpriced and probably not worth it. My sister in law and mother followed shortly after. In other word do not feel like once you purchased something you are stuck with it. In addition, on the first day, we received a free consultation for feet arches. My sister and law and I did it where they fitted us. They then said the inserts were $200, so I passed. My dad ended up doing it on day 3, and he paid 99 for the consultation and 99 for the inserts. Yeah, so that "free consultation" was not free but built into the cost of the shoes that my dad got for $99 CABIN, SHIP & DINNING These are the only things I liked about the cruise. The cabin was huge compared to other cruise lines even for the budget option. Food was very good in the dining and the service was of course very good. Very friendly staff. The pizza was served till 3 in the morning which was nice. The Ship was very well designed, I liked Central Park as it had a big garden that was pretty. Read Less
4 Helpful Votes
Sail Date: April 2019
We were traveling with our two daughters, sons in law, and 4 grandkids ages 6 to 10. We last cruised together two years ago on the Allure and wanted another newer Oasis class ship. We had an ocean view balcony and the other two families ... Read More
We were traveling with our two daughters, sons in law, and 4 grandkids ages 6 to 10. We last cruised together two years ago on the Allure and wanted another newer Oasis class ship. We had an ocean view balcony and the other two families were across the hall in boardwalk balconies. They liked the layout on the Harmony cabins much better, particularly the two separate closets and the trundle bed as opposed to bunks. Edwin our cabin steward was great, best we have had. We ate breakfast in deck three American icon restaurant. We enjoy the option of either ordering off the menu, using the buffet or both. We found the breakfast buffet far superior to our last few cruises with NCL, MSC and Princess. Quality was much better as well as selection. Service was outstanding! For lunch we did either Windjammer or when open American icon. Again Windjammer was far better for lunch and dinner than the previously mentioned lines. Had trouble initially getting grilled cheese sandwiches for the grandkids, but we spoke to manager and we were able to get the sandwiches. My time dining was at Silk. Again, Royal was superior to other lines. Service was top notch as well, especially Jansen and Marilyn. The shows were very entertaining. The fine line aqua show was amazing! I didn’t think the Allure could be topped, but it was. We went twice it was so good. The grandkids enjoyed the ice show as well. They sId they enjoyed grease too, but I thought it was too long. The swimming pools were a big hit as well as water slides and abyss. They also did zip line, rock wall, basketball, soccer, ping pong and carousel. Daughters and sons in-law had drink package and enjoyed it very much. Bar staff was super. Grandkids had soda package that comes with boardwalk balconies. They loved the all you can eat ice cream There were a few negatives along the way. The beds are hard as rocks, and all adults woke up sore on a regular basis. The comedy show was a real let down. Both comedians were below average and we are accustomed to much more talented and funny comics on all other cruises we have taken including Allure two years ago Our main gripe was the kids club. The staff in general and one person in particular were terrible. Dinner stretched out for well over an hour and kids were done eating in 15 to 20 minutes and forced to sit there. A lot of negative interactions between staff and children it was not a welcoming and friendly place. We felt so let down, we did not book our next trip onboard as we did last time. Despite all the positives, we will explore other options. Other parents were interacted with were similarly disappointed. We did our on thing at the ports of call. There were only three and four would have been ideal. Read Less
4 Helpful Votes
Sail Date: April 2019
This was our first cruise, no idea what to expect but oh boy, we were not disappointed! We are a family of four (10 year old daughter and 13 year old son) and this was the best holiday we’ve ever had. We arrived in Fort Lauderdale the ... Read More
This was our first cruise, no idea what to expect but oh boy, we were not disappointed! We are a family of four (10 year old daughter and 13 year old son) and this was the best holiday we’ve ever had. We arrived in Fort Lauderdale the night before after the million year journey from Australia. We stayed at the Rhodeway Inn which was basic but I highly recommend. The Rhodeway offered transport right to the door of the Royal Caribbean terminal and we on the ship in less than 30 minutes. Not that we knew we were on a ship... this thing is massive!! I could honestly not cover everything it has to offer in one review but the highlights for us were: - Food. Variety, quantity, quality, just everything about it was 10/10. - Drinks. We originally didn’t purchase the package but once on board they had “buy one get 50% off the second”! This proved to be awesome value as we were easily drinking over 10 cocktails a day! The drinks were incredible and available everywhere, I especially loved the Bionic Bar! - Kids/Teen Club. We hardy saw our son. He would hang out at the teen club most the time and wouldn’t be back til 1am. He stayed out later than us!! He said it was the best time of his life and was quite upset once it was over as he had made so many friend. Our daughter was able to sign herself in and out of kids club at will but preferred being at the pools and slides. - Entertainment. There was always something going on and a surprise around every corner, from the pool games to the piano player that would pop up in the elevator! The atmosphere everywhere was so fun and the positive vibe of the ship is just incredible. I wish I could live here! Ports: Haiti - we chilled at the beach with a view of Harmony in the background. Our drinks from our drink package were included here and lunch was to die for! Jamaica - we did a trolley tour of the local area which we arranged in the port itself, $20pp and fantastic value. Souvenirs out of the port are so much cheaper. Mexico - We arranged our own excursion to Mr Sancho’s all inclusive resort. $55pp with all you can eat and drink. Can’t rate this place highly enough, definitely consider it! Side notes: Internet is super fast and reliable everywhere on the ship. Each and every staff member we encountered was perfection. Wonderland is a must do. Make show reservations early online so you don’t miss out! Grease was fantastic! Despite this being a 7 day cruise, I feel like we barely touched the surface of what this floating city has to offer and could have easily stayed twice as long. We are planning to make the long journey back in a couple of years for my husbands 40th. The kids are already on the countdown! Read Less
5 Helpful Votes
Sail Date: March 2019
We chose to sail on the Harmony of the Seas because we had not been on Royal since 2011, when we sailed on the Monarch of the Seas. We were tired of going on Carnival over and over again and we needed something different. That's ... Read More
We chose to sail on the Harmony of the Seas because we had not been on Royal since 2011, when we sailed on the Monarch of the Seas. We were tired of going on Carnival over and over again and we needed something different. That's exactly what we got on the Harmony. This was hands down the best cruise I have ever been on. The ship was absolutely stunning. If you have not been on an Oasis class cruise ship, you should really consider making it your next cruise. The Harmony stood out in so many ways... The staff on board were amazing. Much better than what I have experienced with Carnival and Norwegian. Our room steward would clean two times a day, every single day. He also never had a problem with stopping what he was doing so he could have a conversation with you about your day ashore or about the ship. The next big thing that stood out to me was the room. The cabin on board the Harmony was noticeably bigger than on other cruise ships that I had been on. It was tastefully decorated. There was tons and tons of storage. It was perfect. We stayed in a standard balcony room (ocean facing). The food. The Harmony of the Seas had some of the best food I have ever had, period. The food was absolutely amazing. From the buffet, to the dining room, to the specialty restaurants. All of it was perfect. Regarding the specialty dining... we went to Chops and Wonderland on the ship. Wonderland was fantastic. Our server, Elton... was one of the best crew members that we had the pleasure of meeting on the ship. The food was presented in really neat ways, it was all really good. Overall a great experience. The embarkation process for the Harmony of the Seas in Port Everglades was amazing. We arrived at the cruise terminal at 11:15 and we were on the ship at 11:30... no lie it took only fifteen minutes to give our bags to the porters, check in, get our pictures taken and walk right onto the ship. The entertainment on the Harmony was really good. We only decided to see a couple of shows. But the one that really stood out to me was "The Fine Line" aqua theater show on the back of the ship. The things they were doing was absolutely outstanding. Read Less
10 Helpful Votes
Sail Date: March 2019
Harmony of the Seas is HUGE - and has something for everyone! We are an active family of 5 (with 3 teenagers) and all really enjoyed our cruise. We scored a 9-day itinerary instead of the usual 7 days, and loved the extra ports plus felt ... Read More
Harmony of the Seas is HUGE - and has something for everyone! We are an active family of 5 (with 3 teenagers) and all really enjoyed our cruise. We scored a 9-day itinerary instead of the usual 7 days, and loved the extra ports plus felt like we had time to relax and enjoy the ship. Embarkation - we flew into Ft. Lauderdale the night before, the airport / hotels / cruise port are very close and easy to get to. Boarding the ship was quick and easy thanks to completing info online in advance, and then picking up SeaPass cards at our staterooms after boarding. Disembarking was also smooth and easy. Ship Activities - So much to do! We enjoyed the zip line, flow rider, rock climbing wall, water slides, Abyss slide and did the Escape Room just to name a few. Fitness center is excellent. Teen Activities - they have a separate Cruise Compass with teen activities, broken down by 12-14 and 15-17 age brackets. My son especially enjoyed the sports court with teen basketball, etc and the flow rider. The kids have a nice "living room" area to hang out with ping pong, the Mini Bites restaurant, and stuff for them to do. Entertainment - We enjoyed all the shows. Grease was great, Columbus was a little wacky (had tap dancing sharks!) but fun; we loved the ice skating show and the Aqua Theater Fine Line show. All of the entertainers were extremely talented and did a great job. Reserve shows online as early as you can - the reservations fill up and some (Aqua shows) have long lines of people without reservations waiting. If the seas are rough the Aqua show will cancel and reschedule. Main Dining Room - we really enjoy the MDR, we ate there every night. It had something for all of our different tastes (including our kids), and if we didn't care for something we just got a different item instead. Waitstaff was great about making sure we enjoyed the food, and gave excellent service. Breakfast buffet in MDR was also great. Windjammer - crowded and hard to find an open table, but lots of food choices and we liked the food. It's shaped like a long narrow "U" shape, and it's really hard to find a family member if they are already sitting somewhere. VOOM internet - the ship is so big we paid the $ to get internet for all of us & texted A LOT to touch base when we wanted to find each other. Even when searching for each other in the Windjammer. Internet was very good. Watch for pre-cruise discounts on VOOM internet in Cruise Planner in advance, you can get a 4-device package (4 people can use) for a good discount. Since we had 5 of us, I booked a Deluxe Beverage with VOOM package for myself to get the 5th internet connection. Deluxe Beverage Pkg - I thought it was worthwhile for me. I got a couple hazelnut latte's each morning in Cafe Promenade, and soda in the afternoons. Every time I went to the bar I got a water bottle and stockpiled in my room fridge so I always had a cold bottle - very convenient. Afternoon frozen drinks by the pool, wine with dinner, a drink at a show or bar in the evening - it's pretty easy for them to add up. Every time I got a drink I also got a water or soda so I didn't load up on too much alcohol and I never had a problem with drinking too much but I felt like I got my money's worth. Pkg works on Labadee too. Consider what other "paid" drinks you would get (vitamin water in the spa, fresh squeezed OJ at breakfast, soda, coffee, bottled water) and add that to alcoholic drinks when deciding if it's worthwhile. Plus once or twice I got drinks I didn't like so I left them behind and got something else. Shore Excursions - We booked through Royal Caribbean for 3 of the ports. Nassau - Balmoral Island beach break - rode ferry to the island which had a really nice beach and 2 pools. It rained on us, but would have been great and relaxing if the weather had cooperated. St Thomas - fantastic! Did the Fast Cat catamaran snorkel and beach break excursion - loved it. Great crew. Clean safe friendly port area. St. Maarten - awesome! My guys did Loterie Farm Zipline Excursion - very active & included ropes course / climbing. They had a great time. My daughter & I did the horseback riding excursion at Lucky Stables, trail riding and rode horses into the ocean. It was great - horses were well cared for, our guide was great, we really enjoyed it. We walked from the cruise port to the town area with shops and restaurants along a beach. Nice and easy to get around. Still some hurricane damage. San Juan - we explored on our own; toured San Cristobal fort ($7 each) - lots to see, we really enjoyed it. Could have gone to El Morro fort with our tickets as well, but we skipped that one and did some sight seeing in Old San Juan. "Umbrella" street was neat to see. We bought some souvenirs and stopped in a cafe for a snack. Everything was easy walking distance from ship. Labadee - great beach day!! Went to Columbus Cove beach (the farthest) it had nice sand and calm water for floating around and relaxing. We took our own inflatable floaties. BBQ lunch was good. Lunch, a bar, and bathrooms were all close and nice. Loved Labadee. Cruise Critic Meet & Mingle - it was fun! There were prizes and giveaways. We had a large group. They had coffee & breakfast there - if I had realized that I would have gotten there earlier and skipped the long coffee line at Cafe Promenade. I wish there had been a little more "mingling" afterwards, but a big group had pre-planned a casino outing right after the Meet & Mingle, so most headed out. It was really nice connecting online in the Roll Call forum before the cruise; the ship is so big I wish I had run into the people we met more often but that's the downfall of a huge ship. We didn't see some of our "new friends" again for the last half of the week. I hope my review is helpful! I read tons of reviews, articles and blogs before our cruise and really appreciated the info when I was planning. Read Less
2 Helpful Votes
Sail Date: March 2019
What a great ship, this was our second time on Harmony and she continues to impress. This time around we opted for the 9 night itinerary and I don't know how we can ever go back to a 7 night cruise. One of the reasons Harmony ... Read More
What a great ship, this was our second time on Harmony and she continues to impress. This time around we opted for the 9 night itinerary and I don't know how we can ever go back to a 7 night cruise. One of the reasons Harmony continues to impress is the staff, the ship is great don't get me wrong but the staff from Captain Johnny, Mark the cruise director to our cabin steward and everyone else was great. We stayed in a Grand Suite which was perfect for three people, plenty of storage space and lots of room in the cabin. One of the perks of being in a suite was that we get access to Coastal Kitchen which was fantastic, Aysun the manager and the entire staff was very helpful and extremely friendly, the food was great, quite a few steps up from the dining room. We also dined at Park 150, Chop's and Jaime's which were fantastic as well, absolutely no complaints about the dining. The only entertainment we watched was the aqua-theater, comedian and the magician and all were great. We didn't attend Grease because we have seen it before and I find it to be to long of a show. The night life on the ship was okay but the nightclub almost never opened before 11pm and by the time it did open it wasn't very lively. On this 9 night itinerary we went to Nassau, St. Thomas, St Maarten, San Juan and Labadee. Nassau is nothing special, you can walk the downtown in an hour, and Atlantis is extremely overpriced, $200 to enjoy the water park is a bit steep. In St. Thomas we walked the downtown on our own which is always nice but you can see that not all of the stores have reopened after the hurricane. In St. Maarten we decided to book an excursion to Maho beach so we can watch the planes fly overhead, this is my only complaint about the entire cruise, the tour was advertised as being 4 1/2 from the time you leave the pier until they drop you back off at the ship. The entire excursion took us 6 1/2 hour leaving us no time to see anything else in St Maarten which happens to be my favorite of all the ports. The two extra hours were due to lots of traffic and our tour operator not being in any rush to get back. Maho Beach, the beach itself was overly crowded making it almost impossible to navigate around so we decided to grab a table at the restaurant to enjoy some drinks and watch the planes until we were rudely told that if we were not eating we could not sit at a table, we took a look at the menu and everything was extremely overpriced so we went to the outdoor bar instead, again at the bar everything was overpriced 2 mojitos and a pina colada was $30.00 and it didn't contain much alcohol, the entire experience felt like I was in a tourist trap. In San Juan we booked a city tour with a stop at the mall, the city tour was great, we learned a lot about Puerto Rico's vast history the stop at the mall was nothing special but I definitely recommend a city tour. We also walked around Old San Juan which is beautiful. In Labadee we kept it simple and spent the day at the beach, Barefoot Beach which is only for suite guest was beautiful, not crowded with plenty of chairs, access to the beach, its own bar, buffet and restrooms so we had no need to leave. The ship overall was great, we had no complaints about the ship, the service and the crew. One thing that continues to bother me though is the drink package policies enacted by RCCL. For those that don't know, if you plan on purchasing a drink package everyone in your cabin must purchase one as well, whether it be an alcohol package or soda package. I know the cruise line is trying to prevent people from abusing the package but when you book a suite you have access to The Suite Lounge and Coastal Kitchen were drinks are already provided so it seems a bit redundant to make everyone purchase the package if you're in a suite. Read Less
2 Helpful Votes
Sail Date: March 2019
This ship was great, since we are now doing the suite life, the suite lounge and staff were great, from the time we got on till we got off. I would recommend this cruise to anyone. We had the dining plan so only ate once in the main ... Read More
This ship was great, since we are now doing the suite life, the suite lounge and staff were great, from the time we got on till we got off. I would recommend this cruise to anyone. We had the dining plan so only ate once in the main dinning room. The food was great at every venue. Found our new favorite restaurant was Wonderfand. The food was both fun and amazing. The wemsical and happy attitude of the staff was great. Even though we had a group of 5 thus having a odd number of people at the tabl. Food at the coastal kitchen was both well presented and tasted outstanding. Told the family that they had to try something different that they had not eaten before with every meal. While at Labadee we had a Cabana on barefoot beach, this was. One of the best days on the trip. Best no paperwork when disembarking. With luggage valet we were off the sip in less than 5 minutes. Read Less
5 Helpful Votes
Sail Date: March 2019
Hi everyone: I have previously reviewed my cruises on Silverseas, Crystal, Oceania, Regent and Seabourne. This time, we figured “OK, so we won’t eat steak and lobster every night, let’s save some money and try Royal Caribbean.” ... Read More
Hi everyone: I have previously reviewed my cruises on Silverseas, Crystal, Oceania, Regent and Seabourne. This time, we figured “OK, so we won’t eat steak and lobster every night, let’s save some money and try Royal Caribbean.” We were pleasantly surprised. As my title suggests, despite the fact that the ship was full to capacity—well over 6500 people, you would never know it. The ship is so large that you never get the feeling that it is too crowded. Don’t get me wrong: it is crowded, but not in a negative way. And, they did serve lobster tail on one night and sushi grade tuna steaks on another. I usually concentrate on the food on my reviews, so let’s start there. Breakfast is nearly identical to the much more expensive cruise lines. The only differences I noticed were no fresh juices and no pure maple syrup. The Harmony even had fresh salmon, but it was definitely of a lower quality than in the high end ships. Other than those items, the choices for breakfast were identical to Oceania, etc. Lunches were superb as well. True, there were no large shrimp, tuna steaks and lamb chops as can be found on the high end lines, but that aside, the lunch options were not that different. Plentiful salads, pizzas, and enough entrees—chicken, pork, seafood and beef—that you were sure to find one to your liking. Desserts were definitely cheaper than on the pricier cruises but I always found at least one I liked. And the cookies were identical to those on Regent and Oceania. Dinner is where the differences begin to show: while I was always able to find a delicious option, the expensive entrees such as tuna steaks, lobster tails, lamb chops, filet mignon and fresh salmon were not available every night as they are on the more expensive lines. The side dishes were much more limited as well. We seemed to get whatever vegetable and potato the chef felt like serving. There was always a fish of the day. Desserts were good but limited. There was no “tea time”; a highlight in Oceania and Regent. At the bottom of the dinner menu every night there were steak and lobster options for about $30 extra. You could order these every night and still end up paying a fraction of what a high end cruise would cost. The Harmony is a kids friendly ship and there were tons of families with younger kids. The clientele was definitely predominantly “middle America”, FYI. All in all, a good experience. Like Norwegian and other similarly priced cruise lines, RC does charge for everything. This is in contrast to some high end cruises where everything is included. I imagine that the average cruiser had a bill well in excess of $1000 for alcohol, excursions, specialty restaurants, etc. I don’t drink, only went on one excursion and my extras were 350. (The super fast internet was about 170 of that. Yes, you can even stream videos.) My daughter only drank and went on one excursion and her bill was close to 450. You can see that we “hardly spent” and it totaled almost 800$! You can also get a slightly cheaper super fast internet without the streaming option. Our cabin was spacious. Plenty of storage space. Amazing water pressure in the shower. I guess that is what the newer ships give you. Staff was every bit as polite and courteous as on the expensive ships. Large well equipped gym. There is a charge for the sauna and steam room. Surprisingly no spin classes or bikes. Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Enrichment 2.5 0.0
Service 3.0 0.0
Value For Money 4.0 0.0

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