957 Royal Caribbean Harmony of the Seas Family Cruise Reviews

Our friends recommended HOS. We had an amazing time with our two teen daughters and group of friends which consisted of 4 other families. The weather/wind is beyond the control of the captain. We didn’t get to port at Costa Maya ... Read More
Our friends recommended HOS. We had an amazing time with our two teen daughters and group of friends which consisted of 4 other families. The weather/wind is beyond the control of the captain. We didn’t get to port at Costa Maya because of the high winds that day and there were a few times of rough seas. Will never do a sailing for Roatan again. That port was over crowded and not very clean. Scale of 1-10 and 10 being the most cleanliness, Roatan gets a 5. Do NOT go beyond the taxis at Roatan to do some self exploring of the city. We stepped across the street from the taxis to do this and immediately turned around to go back to the port shops. Our teen daughters as well as their friend, were getting some very uncomfortable stares from the local men in Roatan. Perfect Day was fun and the food was a good variety. The pool Water was freezing! We rented a taxi in Cozumel and visited a free local beach for the day. The restaurant there was decent. We only had the chips and guac and beer. The mariachi band sang happy birthday to our 14 year old that day. The shop employees at the port were not pushy. They did want you to buy their products, but were not rude about it if you didn’t stop in the store. Read Less
Sail Date March 2020
Traveling with my 3 brothers/2 spouses for our annual family trip. Flew in the day before. We had rented a suburban for the 6 of us through Budget. This was a disaster. The Budget line was 50 people deep and when we finally got up ... Read More
Traveling with my 3 brothers/2 spouses for our annual family trip. Flew in the day before. We had rented a suburban for the 6 of us through Budget. This was a disaster. The Budget line was 50 people deep and when we finally got up there, my brother forgot his license. Instead of just letting us add a driver they made us get out of line and call budget to do this and they said they didn't have a suburban for us to rent. We ended up getting a minivan through National but this took us 2 hours to solve and budget was NO HELP. We stayed at a 3 bedroom townhouse at Cape Crossing Marina. Very nice place about 5 miles the port. It was clean and ended up being cheaper than getting 3 hotel rooms. Very much recommend. The cruise itself was a reschedule from September 1st cruise that was canceled due to Dorian. Not sure if I'll ever cruise in February again. Maybe it was just one of those weeks, but it was windy and chilly on most of the days and definitely not warm enough to get into the water. Due to the weather, the aqua shows were canceled several times. I understand that safety comes first, but maybe they can have a plan B show to do. Yes I want to see the high dive, but I would have been satisfied with a scaled down show that they could have done. Another issue I had was that there was a private group on board that took over many of the venues. This caused a complete cancelation of I SKATE ice show. Which by all accounts was a better show than 1887 show I was looking forward to seeing. REALLY DISAPPOINTED! One other minor complaint was that our room steward never introduced himself, never asked if we needed anything. I found that odd since every other cruise I've been on that was never an issue. I also never really saw the cruise director much other than coming out after shows. I actually saw the captain more than the cruise director. FOOD. it was definitely hit or miss but it was edible. Our dining wait staff was awesome. Cabin. Oceanview balcony, very nice location deck 8 close to elevators Ports. St. Maarten, we went to orient beach and then on to Maho beach. It was very windy and sprinkled a bit. This is the best shopping port. San Juan. We did a private tour of san Juan and it was nice. Coco Cay. I really like RC's private island. It has all you need just steps from the ship. The weather was ok. VERY WINDY and the water was cold, but enjoyed the views and soaked up too much sun. Shopping was not good. Everything overpriced. $10 for a magnet. Braiding lady wanted $40 when I asked for a French braid. The food that was offered on the island was outstanding! Overall it was a good trip. Loved spending time with my family which is #1 priority. Also to note the embarkation/disembarkation was Awesome. Walked right on and walked right off. Port Canaveral was very easy. Read Less
Sail Date February 2020
I previously took a 6-day Royal Caribbean cruise on Freedom of the Seas and loved it. Tremendous service! Housekeeping was attentive, and gave us lots of advice on getting around the ship and ports. They removed the barrier between two ... Read More
I previously took a 6-day Royal Caribbean cruise on Freedom of the Seas and loved it. Tremendous service! Housekeeping was attentive, and gave us lots of advice on getting around the ship and ports. They removed the barrier between two ocean balcony rooms, so friends could share that space. My Time Dining was flexible, we didn't need to book dinner or entertainment in advance of the trip. On Harmony, we had to pre-book every dinner and show, and even then, got bad timeslots. In spite of this, My Time Dining was a disaster the first couple of nights. Throngs of upset customers crowded the third deck, asking for more reasonable times. Even more waited for hours to be seated. Housekeeping was minimally adequate; we had to ask multiple times for toilet paper, tissues, soap & blankets. We asked Guest Services at least three times to remove the barrier between our balcony patios, and no one ever helped. We did eventually have a great time with our My Time Dining team. Yay for Antra and Imad on table 300! Love those guys. That said, we'll stick with Freedom of the Seas, or try another cruise line for the next trip. Read Less
Sail Date February 2020
We chose this cruise to experience sailing on an Oasis class ship and to compare Royal Caribbean to other cruise lines we have sailed. This ship and crew far exceeded our expectations and provided us with a wonderful cruise. We found the ... Read More
We chose this cruise to experience sailing on an Oasis class ship and to compare Royal Caribbean to other cruise lines we have sailed. This ship and crew far exceeded our expectations and provided us with a wonderful cruise. We found the ships crew from the captain on down were all professional and genuinely happy to be on board, something we haven’t always found. The entertainment was outstanding and the Fine Line aqua show is not to be missed! If asked would we recommend sailing with Royal Caribbean on a Oasis class ship based on this last cruise, our response would be definitely yes! You can find anything from music to a quite cup of coffee in Central Park. The rest of the ship has such a wide choice of entertainment and food selections that you can not take it all in with the time you have and we had seven days! Coco Beach Club was a definite plus on our Perfect Day at Coco Cay. Yes it is an up charge but well worth it for the food and setting. We also booked the key and found it to be good value for the cost for the expedited boarding and reserved seating areas for the shows and the internet. Read Less
Sail Date February 2020
This was our first RCCL cruise, we've also done Princess and Carnival several times. I liked the cruise a lot, but probably will not sail with RCCL again. PROS: - The crew was extremely friendly and the service was outstanding. ... Read More
This was our first RCCL cruise, we've also done Princess and Carnival several times. I liked the cruise a lot, but probably will not sail with RCCL again. PROS: - The crew was extremely friendly and the service was outstanding. - The ship was very clean, including the bathrooms. There were Purrell hand santiizers everywhere. There was a hand washing station at the buffet that you had to walk through to get to the buffet. - The ship looked very modern and stylish, with nice artwork and contemporary decor. - We had an ocean-view balcony. The room was plenty big for myself, my wife, and our two small children. The trundle beds (converted from a couch) was comfortable for the kids. I slept in one of the twin beds one night and it was fine for me too. The king bed my wife and I shared the other nights was comfortable too, though the pillows were a little hard. The balcony was sufficiently big to put our feet up an relax. The door had a child lock and sealed off the sound from outside too, we never heard anything and there was no soot on the balcony either (we were towards the back of the ship). The showed was comparatively big with the round "glass" door providing a lot of space, and good water pressure too. - There were a lot of activities on the boat and a lot too do all the time (probably too much to do, we had to skip some things). -The shows we went to were fantastic, especially the Columbus musical. That was really really good. The Aqua Theater show (the Fine Line) was also really good with incredible diving and acrobatics. I've never seen shows that good on a ship, it rivaled Vegas. - Roatan is a great stop, probably one of the best beaches we've been to in the Caribbean. Go to West Bay beach and walk around the West End area if you go. It's great! -Embarkation was smooth and fast. We got there at 10 and we were on the ship by 10:45. You should scan your passport using the app so that you can use the expidited line to get on faster. -Debarkation was very fast, we walked off the ship at 9am (we chose to stat on a little later) and were off the boat and through customs 10 mins later using their facial recognition. One of our bags got lost (someone wasn't paying attention and walked off with our bag, but left it outside the terminal when they realized their mistake). The port staff helped track it down after about 20 mins of us looking inside. I was very relieved they found it, but it would be great if they had a more secure way for people to confirm their bags (e.g. showing some form of ID, or using a barcode scanning process). - The comedian they had was really good, but he did the same act each night. Carnival has great comedians and they do a different act every night, so you can go every night and see something good. CONS - The food was sub-par all around. The dinner in the MDR had a pretty repetitive menu and the cuts of meat were not very good. I wasn't looking forward to dinner. The dessert were generally uninspired and they only had a warm cookie or brownie one night (I really like warm desserts with ice cream on top, rather than just a cold cake). Food is the main reason I cruise, so that deficiency on this ship is a show-stopper for me. I only ate in one specialty restaurant (Izumi Hibachi, which was very good itself and the show there was fantastic), but the food in the MDR and Windjammer were mediocre at best. I think they are trying to get you to buy the upsold specialty restaurants. I thought the food on Carnival was much better, especially since I like burgers and pizza. The Guy's burgers on Carnival are really good and their pizza is better than HOTS too. The breakfast and desserts on Carnival were also much better, they have melting chocolate cake every night. - The cruise director and his staff were not very visible for the first few days of the sailing. One of the questions at trivia on the third day was "what's the name of your cruise director." I think it speaks volumes that that was a trivia question. The atmosphere on the ship was not as fun as past cruises we've been on. - The stop at Costa Maya was not very interesting. We got off the ship for 30 mins and then got back on. - The ice skating was only open for a few hours the entire cruise and you had to get there early to get a slot. We ended up having to skip that due to its limited availability. - The kids club was ok. My 4 year old liked it a lot, but my 7 year old did not have such a great time there. He really wanted to play a specific video game they had there, but there was another kid that was hogging it the whole time and the staff did nothing to enforce time limits or sharing among the kids, despite me asking them multiple times to ensure my son got a turn. - Elevator wait times were not great, but I recommend using the stairs if you aren't too lazy and if you aren't disabled. Read Less
Sail Date February 2020
Feb. 15th we were on Coco Cay, and booked an "over the water cabana at the Coco Beach Club" yes, its pricey, let's just put that out there, but worth every penny!! The food and drinks that they bring you to the cabanna- ... Read More
Feb. 15th we were on Coco Cay, and booked an "over the water cabana at the Coco Beach Club" yes, its pricey, let's just put that out there, but worth every penny!! The food and drinks that they bring you to the cabanna- amazing!!!! Snorkel gear is in the cabana ready for you, as well as floating mats, towels, cold bottled water ... The caban itself is amazing! The cabana has music you can select from or you can blur tooth from your device, and they will bring out speakers. The entire part of Coco beach club is BEAUTIFUL, QUIET, CALM, high end resort!! Staff at Coco Beach on top of everything. We had a cloudy day, but still warm and amazing. Yes, you will see sea creatures from your cabana, we saw lots! The frig. Is packed with sodas and beers you my take what every your your drink package allows, or pay the extra listed on the frig. The cabana attendants will bring you any frozen drink you like if it's in your drink package. The First formal night we booked reservations at Wonderland. The service and atmosphere was excellent, but if you are not one for crazy experimental foods you might want to choose one of the other fabulous restaurants. The 4 in our group, not a fan of the food. At Phillipsburg we did a chartered tour of the entire island. The driver and our tour guides excellent! We left the island feeling sad for the people on the island. So much devastation from the hurricane. San Juan, the 2 fortress tour. Was not anticipating as much walking as we did, but the tour and tour guides... Well worth your time! The views from the fortresses, breathtaking! Not a fan of the "key" did not feel we got our money's worth. The signage of key holders non existent when we boarded. We were left wandering and asking. We almost missed our lunch which was included. And when lunch was done, pressured by waiter for a tip. That was shocking. The ship overall was amazing. Takes a day or two just to become familiar with locations. Windjammer buffet was best I have had on any cruise ship. Main dining room, the food was good. Waiters seemed over worked, rushed and not the calm of the Solarium. We very much enjoyed dining in The Solarium. Great atmosphere, quiet, and excellent food. Make reservations! Johnny Rockets for breakfast was very nice to have omelets and coffee out in the fresh warm air on the Boardwalk. Breakfast was very good. Columbus The Musical and the Fine Line are must see's!! Make reservations!! The quiet times for pools and hot tubs is from about 5 to 9 pm, most are empty during that time. As I have said loved our rooms 11329 and 11327. Day time and nighttime shows, had the best seats in the house. Lots of storage options in the rooms. Embarkation was quick and easy because, but noticed others without the key boarding g just as quickly and smoothly as our group. Debarkation was fast and easy. The new facial scanners get you through TSA and customs quick. We choose to utilize the valet luggage service on board. I was a small charge, but we did not have to touch, our be concerned about our luggage till we got to our home airport. It was worth not having to find it after customs, put it on the bus, take it off the bus, lug through the airport to check in. We were hands free of luggage till we got home. Read Less
Sail Date February 2020
my first cruise was just amazing, windjamer was a little crowded but there are so many optionsto eat on bord, the entratainment was just amazing, i've been three times to the aquatheather, the best! this cruise steps on Labadee ... Read More
my first cruise was just amazing, windjamer was a little crowded but there are so many optionsto eat on bord, the entratainment was just amazing, i've been three times to the aquatheather, the best! this cruise steps on Labadee where is a greatplace and you can even not spend a coin if you want, cause there is a restaurant from the cruise there, also beach chairs for free under the trees. next stop was falmouth but was raining a lot so we can´t go down on the port On Cozumel we could go to Playa Mia beach club, was really nice but the pools were really cold in January, so there was nobody inside, bathrooms were good, food was good. We paid 45$ per person with transportation when we shored with royal, but you can get a taxi from 15$ and pay for the day use of 29$ (for some families it may worth) Dining on the ship was really nice, we could get some dinner on the main dinning with the best food of my life. We´ve booked this travel on black friday and only spend on board the excursion, there´s juice and iced tea avaliable so we didn't need to have a drink package, so it was a really worth vaccation for a brazillian familly who pays 5x dollar Read Less
Sail Date January 2020
Harmony of the Seas was an amazing cruise ship. Very engaging staff who helped made the experience memorable. The ship has a lot of on-board options; whether you're with a large group, with 1 other person, or by yourself. Cabin was ... Read More
Harmony of the Seas was an amazing cruise ship. Very engaging staff who helped made the experience memorable. The ship has a lot of on-board options; whether you're with a large group, with 1 other person, or by yourself. Cabin was fairly small but spacious enough for 2 people to move comfortably with 2 suitcases in the room. Dining options were nice. If you're on a budget, the free dining areas offer plenty of quality options; if you're looking for fine cuisine, the on-board restaurants offer many options/experiences too. The bar staff do a great job of personalizing your experience, with many of them remembering who you are and what your go-to drink is; and this was on a 6,000 traveler cruise ship. The waiters and other restaurant staff were great as well. They consistently looked to make sure you were OK and didn't need anything. The room staff was very good as well, personable. The port time-frames were very good as well, as most gave stops gave you time to explore even with long excursions. As for the excursions, very diverse options that cater to any type of traveler. Read Less
Sail Date January 2020
We booked Harmony two years ago because of the hype. Overall, our trip was ok. The ship is too big and spread out. We missed having every amenity conveniently located throughout, we enjoyed Brilliance so much more. (It took me 5 days to ... Read More
We booked Harmony two years ago because of the hype. Overall, our trip was ok. The ship is too big and spread out. We missed having every amenity conveniently located throughout, we enjoyed Brilliance so much more. (It took me 5 days to find the froyo on Harmony!) The crowds were a bit much, especially on formal nights. Our balcony stateroom on 10 was nice, but opening the door at all screwed up the A/C and we woke hot every single night. Mid ship was perfect for the crazy amount of waves (all the crew said they hadn’t seen anything like it in years) we had. The wait staff was phenomenal, especially with my need for gluten-free food. Loved that the casino had smoking and non-smoking! But at the slots we were never asked if we needed a drink, only at tables. Overall, Harmony was a fun one-time experience. But it’ll be smaller ships for us from now on. Side note: Do not book for CocoCay. Everything on island was much too expensive, the food selection where we were was crap (and we didn’t know until after that we had to search for more choices), and it was SO windy and cool. Not enjoyable at all in winter. RC shouldn’t send anyone there. Read Less
Sail Date January 2020
This was our fourth sailing on the Harmony. My husband, 21 year old granddaughter and I had a wonderful time. Boarding was easy and efficient. We boarded immediately and since we were in a suite, went to the suite lounge. We really ... Read More
This was our fourth sailing on the Harmony. My husband, 21 year old granddaughter and I had a wonderful time. Boarding was easy and efficient. We boarded immediately and since we were in a suite, went to the suite lounge. We really love the suite lounge, the two concierges, Jeremia and Elaine greeted us. We confirmed our dining and other items that we booked on line. Since we had the all inclusive dining plan, our first lunch was at Jamies. We walked around the ship to tour with our granddaughter. Then we proceeded to our crown loft suite on deck 17. The location is excellent as we are close to the suite restaurant and lounge. Our cabin attendants were also excellent, Marijane and Iputu. The crown loft is a wonderful experience. It is hard to go back to a regular balcony cabin after the "royal service" and 2 bathroom, 2 story suite. Plenty of storage for the three of us. And the two story windows wonderful! Our granddaughter enjoyed relaxing on the balcony day and night. The weather, except for one day was very good. We loved the ports, especially our visit to Mr. Sanchos in Cozumel. We also enjoyed the Mayan Princess day ship excursion. The first day we saw Grease- for the second time, but loved it Talented singers and dancers. We also really enjoyed the two comedians. Adult comedy. Unfortunately during our sailing the weather for shows didn't cooperate. We couldn't see Columbus the musical, the aqua theatre show- but we enjoyed both on a previous sailing. The ice show was also very good and we saw a new ice show this sailing. My granddaughter and I both had our hair blown out for the two formal nights and were happy with the results. We dined in the Hibachi restaurant, and our granddaughter had Sushi at Izumi twice for lunch. We had Johnny rockets. We all loved chops , Sabor , and 150 Central park. We dined in the adult pool area for lunch. Every morning, we had breakfast in the suite restaurant, costal kitchen- We all had the unlimited drink package and that was also great- Starbuck coffee shop isn't included with the package- but available for a fee- you can use your starbucks app. Shopping was typical for a cruise ship, however they do have some high end stores. It was a great cruise! We will be on the Oasis of the seas this August- and have a Celebrity cruise in March. I believe these Oasis class ships to be Royal's finest and highly recommend for families or couples. So many activities. Read Less
Sail Date January 2020
I am no expert cruiser, but wanted to share our experience for those seeking a December experience on this REALLY big ship! Pros: *Holiday ease w/lots of options for the entire extended family. *Informed captain that made expert ... Read More
I am no expert cruiser, but wanted to share our experience for those seeking a December experience on this REALLY big ship! Pros: *Holiday ease w/lots of options for the entire extended family. *Informed captain that made expert decisions to avoid storms and find sunnier ports. *Ship design that allows for folks to getaway from the crowds. *Great Teen club that my two teenagers said "Was actually pretty cool." *Super shows! Grease is a knockout. El Gaucho was ok and the adult only comedy night was very funny! (Rodney Laney, I think and don't remember the other comedian). *We all took Bonine EVERY night without fail including 2 days before sailing. The boat was rockin' and rollin' especially the first night. Please do not wait until you are sick to take medication. It is very difficult to reverse the effects of motion sickness!! Take Bonine whether you think you are prone to motion sickness or not. It can save your vacation! *Staying on board on a port day makes for lots of room by the pool! Cons: *This boat is HUGE. We had 6700 passengers on board. Knowing that both the Park Cafe and the Solarium offer breakfast at no charge is key to avoiding the crowds;) * Prepare for a not-so-sunny day or two in December. We had great weather most of the trip despite dismal forecasts for the entire week from The Weather Channel. We prepared for the worst and experienced the best most every day! *Main Dining room service can suffer a bit on a really big boat. The personalized experience that you get at dinner on a smaller ship is difficult to replicate with massive crowds of diners. We changed tables after the first night because we experienced sub-par service. Things were wonderful for the rest of the cruise. We did not eat in any specialty restaurants and ate in the main dining room every night so it was important to us to be at a table with experienced servers that were invested in providing excellent service. * The Christmas theme is over the top. Ok...it's a Christmas cruise so it is expected to hear Christmas songs on an infinite loop and for families to appear in matching pj's on Christmas morning ready for photos in the dining room. You need to be prepared for an excess of Christmas everything until after Christmas day. It is definitely the focus of every person on the ship. We were very much over Christmas music by 12/26!! There can be too much of a good thing;) * You usually pay more for this time frame so budget accordingly. Read Less
Sail Date December 2019
We choose this cruise to try a different cruise line and so glad we did. First off getting on the ship and off was such a breeze. Never did we feel congested or feel that 6500 passengers are onboard. The sheer size of the ship is ... Read More
We choose this cruise to try a different cruise line and so glad we did. First off getting on the ship and off was such a breeze. Never did we feel congested or feel that 6500 passengers are onboard. The sheer size of the ship is astounding and we forgot we were on a ship. Our staterooms were done being flipped very early too. The staterooms were very clean and designed well. There are plenty of outlets and storage in the staterooms too. The complementary food on the ship was good too. The food in the buffets was really good and had plenty of variety. The main dinning room food was above average, but not five stars. Overall our main dinning room experience was outstanding. We tried two specialty restaurants too. Overall they are not worth paying $55-$65 a person for one of these restaurants. The food is better, but not a lot better than the complementary dinning. We will never do specialty dinning as the price is very high and you get the same service in the main dinning room. The entertainment was good especially Grease and the water show. But all the other shows were okay, and need a little improvement. This ship was amazing and can’t wait to go back on it again. Read Less
Sail Date December 2019
We chose this cruise specifically for the ship, Harmony of the Seas. We made the mistake of choosing a cabin that was on the 14th deck, in the very back, just 4 cabins from the very aft end. The closest elevator was approx. 100 yds ... Read More
We chose this cruise specifically for the ship, Harmony of the Seas. We made the mistake of choosing a cabin that was on the 14th deck, in the very back, just 4 cabins from the very aft end. The closest elevator was approx. 100 yds towards midship. At 71 years old, that's a hike every time you want or need to go somewhere. RECOMMENDATION: CHOOSE CABIN TOWARDS MIDSHIP AND CENTRAL PARK (INSIDE BALCONY). It wouldn't be too bad then. Don't hurry your choice of cabins. This cruise had technical problems with sound and others. They cancelled at least 2-3 water shows and were late with the production of Grease. RECOMMENDATION: Make sure to get a fixed dining time, e.g. 5 or 7:45 pm. My time dining was a free for all the first night. We were lucky after that. RECOMMEND: Unless you need all that food for breakfast, go to the Park Cafe for muffins, egg mc muffin, breakfast taco, coffee and teas. It's a lot quieter and faster. No crowds. We went 12/9-12/15 and it was crowded, very crowded. Lines most everywhere. Read Less
Sail Date December 2019
The 4-bedroom Suite on Harmony of the Seas comes at the cost of an average new car. We are not wealthy, but while on-board the Oasis 2 years ago I decided to take advantage of on-board booking promotions, and “blow” part of our kid’s ... Read More
The 4-bedroom Suite on Harmony of the Seas comes at the cost of an average new car. We are not wealthy, but while on-board the Oasis 2 years ago I decided to take advantage of on-board booking promotions, and “blow” part of our kid’s inheritance by having a family reunion on-board the Harmony. You see, my wife Kim had told me “when I pass, I want you to take all of the kids on a big cruise, and remember the fun memories they had with me, and smile”. I pretty much told her “B.S. – tell them yourself”, and ran down to book the 4 bedroom. In total there were 9 of us, including our 8-year-old grandson. 4 of the 9 had never cruised before! We received an e-mail from the RCL Royal Genie Dept about 5 weeks prior to the cruise date. That e-mail contained a survey for everyone to fill out. Questions like “if you could invite 3 people living or not to dinner who would they be?” were obviously designed to help the Royal Genie find out the “make-up” of the cabin. When we booked this trip 2 years prior, we were told some things about the Royal Genie and the “perks” that just were not accurate. So, what DO you get? You’ll NOT have to book any reservations on-board, and you’ll get the best seats in the house…for everything. This includes things like specialty restaurants (no extra charge), shows, tours, priority flow-rider cueing, and disembarkation/boarding. Your Royal Genie will take care of all of those things once you get on-board! Andrei was our Royal Genie, and he introduced himself by e-mail about three weeks prior to boarding. He wanted to know about any special occasions, etc. BY FAR, ANDREI WAS THE MOST INCREDIBLE SERVICE EXPERIENCE WE HAVE RECEIVED IN OUR 18 PAST CRUISES, OR IN FACT ON-SHORE AS WELL. I can’t say enough superlatives about his ability to predict our needs (really desires) PRIOR to us even asking about them. The pride in his work runs deep, and you just know you’ve met an exceptional human being. Andrei insisted on handling every finite detail, from lost keys to planning our dinners. We told our kids “the good news is that you just got spoiled beyond belief, the bad news is that any future cruises are just going to suck!” When we arrived at the Pier at 10:30 am, we were immediately escorted to the Genie Lounge in the Terminal, which was decked out with all kinds of delightful finger foods and beverages. I bet were there 5 minutes before Andrei came in to “swoop us up”, and bring us on-board. As he walked us past Guest Relations, he stopped and said “this will be the LAST time you see this desk…for you WILL be contacting me for EVERYTHING you need…RIGHT?! I laughed, and knew this was going to be a once-in-a-lifetime experience. He walked us around Coastal Kitchen, and after a few minutes invited us to enter our Suite. A chest full of beer, and a case of water alongside the well-stocked refrigerator told me that Andrei had read all of our surveys about “what would you like to see in your cabin”. We had brought Christmas lights, and a tree to decorate…so my son and I got busy while the others were exploring the ship. I had to chuckle. The balcony of the 4 bedroom protrudes out towards the sea in its’ mid-ship location, and when we went on the Bridge Tour (yes included) one of the Officers remarked he was “seeing them on watch all night”. Not sure if that was a complement, but I really didn’t care. We exchanged gifts one evening, had stockings hung on metal hooks which we had brought with us…and on more than one occasion we heard comments from the crew about how much our decorations made them feel close to home…awesome. We would see Andrei about 4 times a day. He predicted our breakfast patterns, and would greet us tableside (every meal) . He would coordinate the days activities with me, and then based on that he would greet us prior to everything else we did (as an event) for that day. Several memories stand out for me. Both ice shows were awesome, but the “non-production” show was the best. My grandson seated beside me had ice sprayed in his lap from one of the skaters' blades, and was wide-eyed with every blade slice he heard. Second…one day I’m sitting in the Suite just laid out on the couch, and the doorbell rings. Here comes Andrei with two waiters…and about 12 tropical drinks. Not just any drinks, Andrei had obviously seen what we had ordered at the bars (no charge), and duplicated them for this experience. WOW. Third, on our last night we had the Italian restaurant cater a dinner (no charge) on our balcony to celebrate our daughter-in-law’s birthday. After dinner, we went around the table and each guest told my wonderful wife what a positive impact she had made in their life. For this guy, it was “Mission Accomplished”, the perfect end to a perfect cruise. I'll leave detailed restaurant reviews for other folks, but I'll say our favorites were the Chef's Table, followed by Wonderland. Chops was not good for a boarding afternoon lunch, but great for a dinner a few nights later. Coastal Kitchen was a yawn, but part of that was our fault. Andrei had us seated at a huge round table with these IMPOSING high back chairs. Every time the awesome waiter came by we got startled! So, when we asked to be re-seated we obviously were in someone else's "territory", and the level of service plummeted. Jamie's Italian delivered an incredibly hot, and fresh meal to our outdoor table on our deck for the last night. We're still marveling at the coordination that must have taken to do so. Overall, Kim and I miss the level of service from the Waiters, and the absence of Asst Waiters...at all restaurants. Everyone is just too rushed, and too busy to linger, chat...and in general make a great impression. Sad. RCL, better be careful...your "cost savings to enhance profits" approach is being viewed with a scornful eye by thousands of us...your (currently) loyal cruisers! I saved the bad stuff for last. Without getting into too much minutia, we were promised some “things” when we did our on-board Oasis booking that just were just not true. “Changes” had been made in service promises. One of those was our original document said that all gratuities would be included, INCLUDING the Royal Genie. Later brochures have a nice little asterisk at the bottom inviting guests to “include an extra tip for their Genie”. Our entire family has been in the Hospitality industry for years, and tips are a big deal. This new wording also meant hundreds of extra dollars out of our pocket from what was promised. There was more of this kind of “nickel and diming”. As the cruise got nearer, we advanced those concerns to RCL Management, and had a telephone call with a “Damion” in the “RCL Executive Office”. His demeanor was dry, uncaring, and blunt. Think of the friendliness of an IRS Auditor. He was the self-proclaimed “highest source” we could issue our (documented and in-writing) gripes we had…and his answer was basically we have your money, so don’t bug me. That I recovered in time to even have a good time on the cruise is all about Andrei. After the cruise, I filled out a scathing survey and told RCL that after being Diamond something…and 13 cruises with RCL…we would cruise with them no more. And, I told them why, and how the corporate office had treated us. To our surprise, we got a call from Nedroy (also RCL Corporate) who promised us a full investigation…and a call back. I'm happy to report that Nedroy did fulfill his promises to us. One key in our defense was that we had every promise made to us DOCUMENTED, and had saved every bit of it. RCL did the right thing, and handed us a generous future cruise discount. We owe a huge debt of gratitude to Nedroy, who just would not "drop the ball". What did we learn from our frustrating experience? First...save every document to verify every promise, and Second we will always in the future try to tip "the old fashioned way", where WE determine who gets what. I'm not certain that will work out for us, but we're going to try! Bottom line. The Royal Genie experience is one that (if you can afford it) advances your cruise experience to the next level. If you're wealthy, you'll get what you paid for. If you're just rich in the love of experience over things, I can't think of a better way to blow some big dough! Read Less
Sail Date December 2019
Embarkation in Port Canaveral outstanding. The ship is like a beautiful indoor high end mall. This 7 night sailing was during Thanksgiving break with families everywhere celebrating this time of year, the ship may have been at passenger ... Read More
Embarkation in Port Canaveral outstanding. The ship is like a beautiful indoor high end mall. This 7 night sailing was during Thanksgiving break with families everywhere celebrating this time of year, the ship may have been at passenger capacity. This was only a problem when/if you needed an elevator, wanted to eat at the buffet Windjammer or during the ridiculous safety drill, where they stuffed you into a tiny space with hundreds of others half of whom were sneezing and coughing, it was the most disgusting 45 minutes of the trip, the actual presentation was also horrible. The stateroom showed much wear and tear but was really clean with adequate closets and storage for the 3 of us. The doorbell was ridiculous as people rang it at all hours, day and night. Being on deck 11 did not afford us a noise reprieve as the family above us jumped and dragged furniture frequently across the floor space, clearly having fun but it was quite annoying for us. No one ever answered the phone for customer service don't even know why they offer their phone number. Room service delivery good at first then not so much, not bringing everything food just adequate, felt like they really didn't want to be in the room service field. The Hibachi Restaurant was fair but so small and loud not worth the up charge in our opinion. The Coastal Kitchen was good and the wait staff very friendly. Columbus the musical was enjoyable but Grease was pretty awful. 1887 Ice show was confusing but pretty to watch and the I Skate was okay. The Aqua Theater shows were enjoyable to see just note if watching during the day bring a hat if the sun is out. We felt the price of the cruise was fair for all that it did include and will sail in the future, just will re think our choice of stateroom because our wonderful balcony was the only peace and quiet we could find and we will skip the Holiday week too. We enjoyed the CD Bing Bong Mark Walker but not the activities director Chris, every time he was doing the morning show he would complain about his time on the ship and how hard he worked, hopefully we will never experience him on a future sailing again. Read Less
Sail Date November 2019
We traveled the week of Thanksgiving, the boat was packed but never felt crowded. The shows were top notch and enjoyable. They had a great jazz band (Les DeMerles) at Jazz on 4, Grease was well done and the performers outstanding. We ... Read More
We traveled the week of Thanksgiving, the boat was packed but never felt crowded. The shows were top notch and enjoyable. They had a great jazz band (Les DeMerles) at Jazz on 4, Grease was well done and the performers outstanding. We dined at Wonderland, Central Park 150, Izumi, Jamie's, Chops and last but certainly not least, Solarium Bistro. First day on, we had lunch at Chops. One of the best meals of the cruise and excellent service from Bojan (from Serbia) started our cruise on a happy note. Wonderland was a unique experience and our server, Kevin made sure we enjoyed every minute of it. Solarium Bistro for dinner (included in cruise price) was great and we only wish we'd tried it sooner. It also offers a nice buffet for breakfast and lunch. Dinner is a combination. We had a server offered select items from a menu, but could also partake of a well stocked buffet offering entrees, salad, sides, desserts. Not many folks seem to know about the Bistro, but if they discover it, I'm sure they'll start going there again and again. Our meal at Central Park 150 was wonderful. One of the best meals on the ship. We dined a few nights at Coastal Kitchen and were pleased, and we ate most breakfasts there as well. Actually, the only meal onboard that was a disappointment was Jamie's. We all selected something different and none of us enjoyed the entrees enough to finish them. The appetizer plank that came out first was plentiful and better than the main courses. We were in a Grande Suite, #14660. While not crazy about the wall in the center that divides the bedroom from living area because it makes the room seem much smaller than the same suite on the Freedom, the division did come in handy for giving our son some privacy for his sleeper sofa when pulled out. If we sail the Harmony again, we would not book deck 14. We've been on upper decks before but never experienced as much noise as we did on this cruise. Fortunately, we weren't in the cabin enough for it to affect our pleasure with the ship. Our steward, Marcelino (from Guam if I recall correctly) was the best we've ever had. He was accommodating without being intrusive and always seemed to know what we needed before we realized it ourselves. That man was a gem! A word of warning regarding charges to your room. Check them regularly! We were overcharged $30 for a tour on the ship, had an $18 charge from one of the restaurants & hadn't purchased anything there, and there was almost $23 charged at one of the bars or shops by the pools that weren't ours. So we had to get in line and get those straightened out. They were pleasant about it, but still had we not pulled up our account on the tv, could have paid $71 for nothing! Would we sail the Harmony again? In a heartbeat! It truly was a magnificent ship and a wonderful cruise. Read Less
Sail Date November 2019
The Harmony was our first time on a mega ship. Our 15 other cruises have been on RCCL with the Freedom being the largest. We were amazed getting on and off of the ship was faster than on a smaller ship. We also never felt the crowds except ... Read More
The Harmony was our first time on a mega ship. Our 15 other cruises have been on RCCL with the Freedom being the largest. We were amazed getting on and off of the ship was faster than on a smaller ship. We also never felt the crowds except at the aft elevators at dining time. We were fortunate to stay in a Loft on deck 17. The room attendants were the best we have experienced. The perks for a suite on the HOS were far above any other ship with a large lounge, Coastal Kitchen, Suite Sun Deck, WiFi and personalized service. This all made the large ship seem small. The Sun Deck was our favorite spot on a sea day and Coastal Kitchen was so good I think the next time we'll pass on specialty dinning. While a suite costs more factoring in the perks we felt we really got our money's worth. We sampled all the specialty restaurants. While the Hibachi dinner was fun and Wonderland a novel can't miss by far Chops is still our favorite for food quality and selection. We felt 150 Central Park was not worth the price due to a limited selection. The Fine Line show was totally spectacular and we went to see it twice. There is so much going on once was just not enough. The Ice show was also a family favorite. I hate to say it but Grease was really disappointing. Technical difficulties, apparent lip syncing and a storyline that breaks from the original made us wonder how the franchise allow RCCL to keep the show on the ship. Bottom line RCCL does a fabulous job throughout the fleet. Service has always been impeccable. All things being equal I would recommend a mega ship traveling with the family, extended family or a group of friends. The vast array of things to do means nobody can possibly get board and the venues and restaurants are sized to handle large parties. But for just my wife and I, I believe we'll stick with the intimacy and personalized service of a smaller ship. You tend to get to know the crew and make acquaintances with other passenger much more readily. Read Less
Sail Date November 2019
We are a family of 3 which includes my wife and I and our 15 year old daughter. We chose to cruise on Royal Caribbean’s Harmony of the Seas on a 7 Night Western Carribean itinerary, so we could vacation with friends who were already ... Read More
We are a family of 3 which includes my wife and I and our 15 year old daughter. We chose to cruise on Royal Caribbean’s Harmony of the Seas on a 7 Night Western Carribean itinerary, so we could vacation with friends who were already booked. As a total group, on the cruise, we totated 5 adults and 5 teenagers from 12 - 17. We have cruised twice before but with two different cruise lines and two different destinations, so everything on this cruise was going to be new to us. We decided to start our vacation by arriving early in the day preceding the cruise so we could enjoy a day exploring Orlando. We flew Southwest Airlines and opted for the early bird check-in option. Unless money was tight we will probably use early bird check-in again as it simplifies things and got us a better boarding assignment to ensure we were near the front of the plane and sitting together. As an additional note Southwest boards families with children under six between the A and B groups. We found that as these families wanted to sit together and the A group had randomly occupied the first half of the plane, the families seemed to congregate in the back half of the plane as a result. We arrived in Orlando with an embarrassing amount of luggage for a family of 3 and rented a car from National directly at the airport. If I had been more experienced I would have been able to skip the counter and just pick a car and finish the checkout at the garage exit. Very quick and easy car rental experience overall. We arrived well before noon at the “Holiday Inn Express & Suites Orlando - International Drive” and they were able to check us in immediately so we could drop off our luggage and start exploring. The hotel was clean, well maintained, and well situated to explore the more popular attractions in Orlando. We opted to do some shopping and eating at Disney Springs. We ate at the Earl of Sandwich was which was tasty and economical especially considering Disney’s usually inflated food prices. (As a side note, I managed to get a pretty good cut on my lip from the bread which was an odd experience.) We then drove directly to Universal City Walk to see Blue Man Group and paid way too much for parking. Blue Man Group was great but if you have seen them in the past 10 years be aware they haven’t changed the show at all. We probably won’t go again until they change the show. We then proceeded to finish out the night at “Andretti Indoor Karting & Games”. Andretti was a blast! We stayed until about 11pm before we had to give up due to exhaustion. They have three different indoor go-kart tracks for varying ages and abilities. They also have video games, a ropes course, a bowling area, and a bar. We would definitely like to spend more time there as everyone in our family had a blast there. After collapsing and sleeping fairly well we decided to eat breakfast at the hotel which was included with the room. It was standard hotel fair and quite acceptable to all of us as it included hot foods such as eggs, bacon, sausage, pancakes, etc… We checked out very quickly and proceeded directly to the highway which was very close to the hotel but unheard from our room. The drive to Port Canaveral was about 45 minutes and uneventful. As a side note if you are renting a car and driving around I recommend a “Visitor Toll Pass” from the Central Florida Expressway Authority. It's a small placard you can hang from your mirror that will charge all your tolls directly to your linked credit card without all the fees the rental companies like to saddle you with. It was very easy to reserve online and pick up at a booth near the rental car counters. We simply dropped it off at the same booth when we returned to the booth when we flew home. I dropped off the family and our embarrassing amount of luggage at the terminal and went to drop off the car. I picked National because they have a location within the port and very close to the terminal. I was back with my family in under 15 minutes. The embarkation process was super quick and easy. We arrived at the port at approximately 10:35 and were onboard with drinks in hand at 11:15. Fwiw, we did have a Jr. Suite which allowed us to embark on a little quicker but our friends had a regular oceanview and actually beat us onboard as they made it to port a about 10 minutes sooner than us. It really doesn’t seem that the different embarkation perk levels make any difference that early in the morning. The short version of our cruise experience is that we loved it. We stayed in a Jr. Suite and booked two Royal Carribean and two private excursions. We ate at speciality restaurants 4 nights and never tried the main dining room for dinner. We saw three shows and tried quite a few onboard activities. We would definitely be open to cruising on Royal Carribean again but we weren’t blown away enough to forsake other cruise lines in the future. And now the longer version… We originally booked a Large Ocean View stateroom using a travel agent at AAA. AAA provides some nice perks in a free speciality restaurant dinner for 2, a free speciality restaurant lunch for 2, a bottle of champagne, and priority boarding. Technically the only perk we ended up using was the free speciality restaurant dinner. We price matched several times and managed to drop about $900 off our cruise price. We got an email offer to bid on a room upgrade through Royal Caribbean about 3 months before our sailing date. I bid $550 on an upgrade to the Jr. Suite which was only $50 more than the bare minimum and considered a “poor” bid. About 2 months prior to sailing our bid was accepted, my credit card was charged, and our new room was assigned, all in one email on a monday morning. We ended up getting a slanted balcony on deck 8. This room was excellent and I would happily take the floor and the slanted balcony in the future without reservation. The slanted balcony ended up offering a great view forward without leaning out over the railing. And deck 8 was perfect if you plan on eating dinner at the speciality restaurants as several of them are off Central Park which is on the same level. Deck 5 and deck 6 are the Promenade and the Boardwalk so are easily walking distance when the elevators are packed (which was often). The room itself was spacious and had a pullman bed and pull out bed. My daughter spent the whole week in the pullman and seemed fairly comfortable as she was only complaining about my snoring and not the bed. The walk-in closet was great and the bigger bathroom was very nice. The bathtub/shower is only partially enclosed, which was weird and led to wet floors after a shower. There were at least 4 AC outlets and 2 USB outlets in the room which was plenty for us. There is no clothesline but we brought plenty of magnetic hooks and used those to hang wet bathing suits without any problems. We had a standard room attendant (not a genie) who was easily the best room attendant we have ever had. (Fwiw his name is Iwayan and he is from Indonesia.) I wouldn’t have booked the room at its initial cost of $2000 more than our original room, but now that I’ve experienced it I will probably book it again in the future. As for the food… For a little background, we're more Outback / Olive Garden level diners in the real world as opposed to Ruth Chris Steakhouse types. We ended up eating at speciality restaurants 4 nights and Johnny Rockets for lunch one day. In general the food quality was much better than the other venues and quite enjoyable overall. We dined at Wonderland on embarkation day and got a table with a great view overlooking the boardwalk area at night. While Wonderland was as much an experience as a meal, for us it was very slow between courses and the food was weird. While it was enjoyable and filling it was not an experience we would choose to repeat. 150 Park and Jamie’s Italian had excellent food and faster serving times, though it was still a bit slow for us. Chops was excellent all around and would happily dine there again. We ended up eating at Johnny Rockets with two of our friends and everybody seemed to enjoy the food quite a bit. My wife thought the burgers were a bit greasy but that was the only negative comment in the group. The rest of our meals were primarily from the Windjammer with a few visits to the Solarium. The Windjammer was OK though quite noisy and crowded. We preferred the Solarium overall but the selection was more limited than the Windjammer. In the future we would probably skip the specialty dining entirely and concentrate on scheduled dining in the main dining room. As a side note, our friends tried on multiple nights to get seated as a group of seven in the main dining room for anytime dining. They were not allowed to make reservations at all and when they showed up for standby seating the were turned away. It made such a poor impression I doubt they will sail with Royal Caribbean again. For the ports we visited Coco Cay, Costa Maya, Roatan, and Cozumel. At Coco Cay our group bought waterpark passes and had a good time. I tried snorkeling over by Chill Island but didn’t see anything worth mentioning. I think the waterpark tickets were overpriced but I’d probably buy them again. In Costa Maya my daughter and I booked a two tank dive directly with Doctor Dive, and in Roatan we booked a two tank dive with Sun Divers. Both experiences were excellent and priced reasonably. I would easily book with either again but if I had to choose a favorite I would take Sun Divers again over Doctor Dive. Sun Divers provided the transportation and they had an excellent bar next door to hang out in while waiting for a ride back. (If you go say hi to Leslie the Irish ex-pat bartender and don’t forget to get a lap dance from bar security.) I would also say the reef was more vibrant in Roatan. My wife chose to shop with friends in both ports. Costa Maya had a better port but the shops were very redundant. Roatan is currently working on expanding their port but for some reason they liked the limited shopping there better. For Cozumel we decided to go to Xcaret via an excursion offered by Royal Caribbean. Xcaret was great but we really needed more time there. The travel in each direction was about 2 hours and included a very bumpy ferry ride and bus ride. We had a relatively calm day on the ferry crossing but they still needed to hand out quite a few vomit bags. After all the travel was done we were left with a little under 5 hours at Xcaret. We got back to the ship late which left no time to shop in port at all. Overall, I’m glad we went, but I wouldn’t repeat it or necessarily recommend it to others. Onboard ship we saw three shows and tried the escape room. We enjoyed the shows and would probably book them again on a future cruise. The escape room was enjoyable but I probably wouldn’t repeat it unless they changed the puzzle. Members of our group also tried the slides, mini-golf, zipline, pools, and carousel and seemed to enjoy them. The self serve ice cream machine was a big hit with everybody. We didn’t do any shopping on board and the few watches I was interested in were cheaper on Amazon. We got the internet package for 2 devices and it worked well but I didn’t personally use it much. We also got the deluxe beverage package and got our value out of it without too much effort. For disembarkation we chose to use the luggage valet service and self disembark at 7am. Luggage valet was $25 per person and well worth the price. We tagged our 6 checked bags the night before and had them in the hallway by 10pm. We didn’t see them again until we got them at the airport when we got home the next day. We got off the ship just after 7am, picked up our rental car at National, and arrived at Orlando International by 8:15am. Dropping off the car at National was very quick and since our boarding passes were pre-printed by Royal Caribbean we were through security and at the gate by 9am. While we got there very quickly from the ship I would still never book a flight before 1pm or so. If you are unlucky enough to get a coast guard inspection it can delay everyone’s disembarkation by hours. Overall we thoroughly enjoyed the cruise and would happily do it again. On our next cruise… We will buy the deluxe beverage package. We won’t buy the dining package. We will book private excursions as long as they are close to the ship. We will get a scheduled time to dine in the main dining room. We will use the luggage valet service and probably use Southwest earlybird check in. We will probably book at least a Jr. Suite, having the elbow room and closet was worth it. We will always fly in the day before the cruise to reduce stress levels. Read Less
Sail Date November 2019
This was our family's third cruise. We have kids ages 7 and 8 that came with us and thoroughly enjoyed the entire trip. Previously, we cruised on an older Carnival ship (Ecstasy) and Disney Magic. We loved Disney for the food, larger ... Read More
This was our family's third cruise. We have kids ages 7 and 8 that came with us and thoroughly enjoyed the entire trip. Previously, we cruised on an older Carnival ship (Ecstasy) and Disney Magic. We loved Disney for the food, larger staterooms, and Disney activities/characters. Our cruise on Harmony was full but it never felt too crowded. We were sure to book all of our shows at 90 days beforehand and got all the times we wanted. The shows were wonderful. Our favorites were the aqua shows and ventriloquist. The sports staff were amazing and we tried nearly all the sports...zipline, boogie boarding, miniature golf, rock climbing, slides, and others. The main dining room was mostly excellent. Service was great, no complaints there. We usually finished within 1.5 hrs which was perfect for our kids as they cannot sit longer than that. We enjoyed almost every dish we had. The sides were usually repetitive but were good. We only did the Windjammer once for dinner but we loved all the choices. Breakfast at all complimentary locations were all about the same, nothing that stood out there. The desserts were lacking at all places except the MDR. Most desserts were mousse style and not very sweet. The staterooms were clean and our steward was very nice. The bed was very firm so after the first night I asked guest services to correct this and they did immediately. Our bed was much softer the second night and very comfortable. The toilets flushing in rooms above and below are very loud so we requested a box fan to use and this helped some. Our kids only went to Adventure Ocean twice. Our oldest said the boys were too rough and did not want to go back. It seems they play a lot of games that involve running or throwing balls and she got hit a couple times. I think if she had went to the club in the morning or afternoon it would not have been as crowded or chaotic. Overall, we loved our cruise and would definitely consider RCI again. We do not love the Caribbean ports so will likely choose another destination next time. Highly recommend Harmony of the Seas. Read Less
Sail Date November 2019
Western Caribbean 7 night cruise, family with 1 teenage son. From a very speedy embarkation through to the just as speedy disembarkation the week was great. We never had a bad meal and our very picky teenager always found something to ... Read More
Western Caribbean 7 night cruise, family with 1 teenage son. From a very speedy embarkation through to the just as speedy disembarkation the week was great. We never had a bad meal and our very picky teenager always found something to eat. We did my time dining and the food and service was excellent. Plenty to do on board for the kids as well as the adults. The ship never felt overcrowded even when we had a day of rain, so many places for people to disperse to. Never had a problem getting a bed round the pool and the shop was at capacity. Drinks package was well worth it for us not just for the alcohol but also the bottled water and specialty coffee during they day. Outside balcony cabin was they biggest cabin we have ever had on any ship with a bigger than average shower cubicle. This was our 3rd Royal Caribbean cruise but the 1st on a huge ship and It didn’t disappoint. Read Less
Sail Date November 2019
My husband and I cruise a lot. We have cruised on Carnival, MSC, Norwegian and Royal Caribbean. I think about 15 in total. We have only been on Royal Caribbean twice. This last time we went on Harmony of the Seas. The ship was beautiful ... Read More
My husband and I cruise a lot. We have cruised on Carnival, MSC, Norwegian and Royal Caribbean. I think about 15 in total. We have only been on Royal Caribbean twice. This last time we went on Harmony of the Seas. The ship was beautiful but it was just another cruise ship. We did not like that we had to make reservations for the shows prior to departing. While at sea one of our shows was cancelled and the new time for us was at 10 pm. We had our small grandchildren with us so this time was not good so we missed the show we really wanted to see. The food was pretty good and the shows that we did get to see were good. The cabin- a balcony- was typical. The ship, although it did have all the bells and whistles, was pretty much the same as all the other ships. We found that unlike MSC or even Carnival, Royal Caribbean over charges for everything and they automatically add tips onto EVERY little thing. THey even charged a tip on a little overly priced plain popcorn that we purchased for our grandsons to have during a show. Carnival gave us popcorn for free. We did not like that our grandsons were too small to go on the water slides- even though they were big enough on the Carnival Breeze. In fact, the water park on the Carnival Breeze was far superior to the Harmony. BUT, the main reason we are giving only one star is because when we returned home we were charged $200 for a deposit on a future cruise. Neither I nor my husband authorized this. We had not been interested in a future cruise at the time of the cruise. We had JUST returned from a European MSC cruise (AWESOME EXPERIENCE-LOVE MSC) So, although we are planning on a cruise out of China, that is not for at least another year. When we called Royal Caribbean to inquire about the charge we were basically told that the charge was NON REFUNDABLE! HUH? How is a charge that neither I nor my husband authorized be non refundable? When we departed the ship we were given a printout of our charges and nowhere was there a mention of a future cruise deposit. Well after an hour on the phone only to be accused of having second thoughts and therefore wanting our money back we hung up on Royal Caribbean. We immediately filed a complaint with the BBB and contacted our credit card company. Now, our future cruises will definitely be on different cruise line. Shame on Royal Caribbean for treating their customers so rudely. NEVER AGAIN ROYAL CARIBBEAN! Read Less
Sail Date October 2019
Embarkation and Disembarkation were very smooth and quick, no issues there. My wife and I have now done 4 RC cruises. There were 9 of us on the cruise and overall the ship was fine. We loved the RC app to find and book activities on the ... Read More
Embarkation and Disembarkation were very smooth and quick, no issues there. My wife and I have now done 4 RC cruises. There were 9 of us on the cruise and overall the ship was fine. We loved the RC app to find and book activities on the ship. You can also add activities to a calendar to keep track. The only issue with the app is the chat feature which i found not useful at all. Half of us were not connected, there were no pop ups on your phone when someone was trying to chat, etc. I would say that the ship was beautiful and had allot to offer as far as activities and excursions. There were a TON of kids on this boat I am guessing it was fall break so that was a little challenging at times. The elevators were packed out and the best option was to walk the stairs. The food was all great I thought. We did Coco Cay, St. Thomas and St. Marteen. Coco Cay was beautiful and the food was amazing. Our kids did the water park pass and loved it. We did a catamaran trip to St. Johns from St. Thomas. The snorkeling over there on the reef was great. At St. Marteen we just took a water taxi from the port to the beach across the way. We rented 2 chairs with 5 drinks for $25-not a bad deal. I still think the drinks are WAY overpriced. We did not do the drink package and I believe we came out ahead by not doing this. They should offer some different kind of drink packages rather than all you can drink. Maybe like a 4-5 drink a day package or something. The DR service was great along with the food. We did not go to the DR every night as we went to the hibachi, pizza and snack places the other nights. The hibachi is well worth the $45 pp charge! They give you more than enough food and the entertainment is well worth the price. There were a couple bars-one on the central park deck and the other on the pool deck where the service was very poor. Overall the service was good, but not as good as on previous RC cruises. Our room attendant was not very interactive with us and did not do the towel animals every night. Allot of the employees seemed overworked and cranky. We just didnt think it matched up to previous cruises. I would probably do another smaller ship next time. The Grease show was good, but NOT child appropriate. The Fine Line show was top of the list and MUST SEE. We skipped the Columbus show and some went to the ice show as said it was good. It was good to see the second largest ship in the world but probably not again. Read Less
Sail Date October 2019
Generally: The entire family (us, our kids, and our grandkids) agreed a couple years ago to book this cruise. So with the 12 of us we boarded (quite quickly and without delay) the Harmony of the Seas finally this past week. It is still ... Read More
Generally: The entire family (us, our kids, and our grandkids) agreed a couple years ago to book this cruise. So with the 12 of us we boarded (quite quickly and without delay) the Harmony of the Seas finally this past week. It is still a new ship, and it is ENORMOUS. I prefer a smaller ship for cruising but this was the best thing for our large group of varying ages. The trip was overall fantastic. There are lots of activities for adults *and* for the kids. I was very skeptical of the child care on a cruise ship, but the grandkids LOVED it. There is a lot of food to suit most tastes. The windjammer buffet is super clean and well stocked. The Main Dining Room Staff adjusted quickly to our request for a large table that our travel agent hadn't passed through AND accommodated the couple of dietary issues my family has with ease. My cabin was clean, everything worked in there, and it was surprisingly large (interior balcony). Cabin steward was fantastic. Nice bonus was the USB charging outlets. By the way, getting OFF the ship was surprisingly fast and efficient as well at the end of the cruise. The REALLY Good: Now, for what really stood out to my daughter and I. The PADI dive shop staff on this ship is FANTASTIC. We had always wanted to learn to scuba dive (Open Water course). We decided to do it on this trip. Having done the 'book work' before boarding, we received *excellent* instruction on board. Francois is the dive instructor on this boat. He works alongside Kelly who is ALSO fantastic and helped us on occasion, but this was Francois' week to teach/dive so he was our lead instructor. Francois is the real deal, having been a commercial diver as well. He takes diving seriously (in a fun way), and makes sure everyone both feels safe and (more importantly) is safe - but he ALSO makes sure you're having fun and that you have enough freedom to LEARN. He will push you but also will slow down to work with you where needed. I highly recommend any and all excursions/activities with Francois and/or Kelly in the PADI dive shop. It's up on 15. Go there. You won't be sorry. Special mention also to 150 Central Park restaurant which is just fantastic chef-inspired food and drink. Well worth the upcharge for the service staff alone, but the food is also mindblowingly good. Entertainment not to miss: Grease. Comedy. Columbus was also pretty funny/good. Things to skip: The ice show is a mess, though the little kids loved it. Also, the elevators are overcrowded and slow. All in all, highly recommended. Did I mention I really think highly of the PADI DIVE SHOP yet? :-) Read Less
Sail Date October 2019
Harmony. Cruise Sept 8,15-2019- Survey. * This was our 3rd sailing on Harmony, my wife & I have also been on the Oasis and the Allure several times, we are at the Diamond level.. We went on the Harmony again on May 3, 2020. My ... Read More
Harmony. Cruise Sept 8,15-2019- Survey. * This was our 3rd sailing on Harmony, my wife & I have also been on the Oasis and the Allure several times, we are at the Diamond level.. We went on the Harmony again on May 3, 2020. My overall review on the Harmony.... * Coco Cay experience was Great!!! Beautiful island!!! Perfect Day at CocoCay.. * The Royal Caribbean staff overall on the ship seems very happy which in turn gives good service, from taking care of our room to the restaurants service. * For what ever reason the Beds are still very uncomfortable in our room. We have taken Royal Caribbean many times and this time the beds were not that comfortable. * My wife and I thought that the Entertainment was not up to par compared to the last time we were on the Harmony. Had no problem with the Entertainment on the Oasis and the Allure and the last time we were on the Harmony was very good and we have been on these ships many times before. The water show which was always very good wasn’t very good this cruise. Heard other people saying the same thing... * It seems as the wi-fi was not as good on the Harmony this time compared to other Royal Caribbean ships. This time it kept freezing up and was very slow. * Many times the elevators were not enough to handle the people on the cruise, had to wait a long time to use elevators. * Item of great concern to us was the designated Smoking Area by the pool area should be moved to another floor/level or another part of ship... It’s a shame that the Smoking Area has to be by the pool on the 15 Floor where Kids & Adults have to walk through this area and subjected to the smoke from the cigarettes/pipes & cigars, the smell is just horrible. Need to move to another area..... away from the pool area. * Lobster night was great and our waiters in the dining room were excellent and our room attendant did a great job with our room.... * Very disappointed with the Diamond Club on the Harmony, very small room compared to the Oasis & the Allure. The Diamond Room on the Harmony is about half the size of Diamond Rooms on the Oasis & Allure. The Diamond Rooms on the Oasis & Allure Have two levels/floors, the Harmony only has one level/floor. Also, very disappointed with the Casino regarding table games. On the Harmony Casino you don’t have a game named “Let It Ride”. There were at least 3 or 4 tables in the Casino that had dealers just standing there with no players at their tables. I have been on the Oasis & the Allure and they have the table game “Let It Ride”, it was very popular there. They should get “Let It Ride” card game on the Harmony. * Starbucks that’s normally on the Fifth Floor/Level like the Oasis & Allure was moved to Boardwalk on the Harmony, in my opinion this was a bad move.... It should be put back on the Fifth Floor/ Level.... There are some problems with the Solarium, there’s no pool as there is on the Oasis & Allure and there seemed to be a lot of kids in the Solarium very young age when there is a sign that states no children under the age of 16. Who is suppose to enforce this. **Even though we had some concerns as stated above we had a wonderful time on Harmony the week of, Sept. 8-15, 2019.. Harmony ship is amazing!! My wife and I are both Diamond Members..... Read Less
Sail Date October 2019
We recently sailed on the Harmony of The Seas for the September 22, 2019 through September 29, 2019 itinerary which was scheduled to visit Perfect Day at Coco Cay, Charlotte Amalie, St Thomas and Phillipsburg St. Maarten. Our stateroom ... Read More
We recently sailed on the Harmony of The Seas for the September 22, 2019 through September 29, 2019 itinerary which was scheduled to visit Perfect Day at Coco Cay, Charlotte Amalie, St Thomas and Phillipsburg St. Maarten. Our stateroom number was 6542 on the starboard bow. Sailing during hurricane season is a new experience for me and I had some anxiety leading up to the sailing, thinking our cruise may be interrupted due to a storm. I began checking the Royal Caribbean website every day, the week leading up to our cruise. Thankfully, there were no itineraries being affected by the multiple active storms at the time. About midway through the week leading up to our cruise, Tropical Depression Karen caught my attention. I continued to check diligently and to my surprise, there were no itinerary changes. I woke up on September 22nd full of joy and excitement. I couldn’t wait to take my one-year old son on his first Royal Caribbean Cruise. My wife and I are members of the Crown and Anchor Society and have been on our fair share of Royal Caribbean cruises. We were excited to visit St Thomas for the first time and to return to St. Maarten, one of our favorite destinations. I checked the website one more time before we left our house to drive to Port Canaveral. Once again, no itineraries being affected. We boarded the ship, started to explore, and got settled in. At about 4:13 PM the Captain came on the intercom and made the announcement that due to Tropical Storm Karen, we would not be sailing to St. Thomas or St. Maarten and no replacement ports had been chosen yet. I again checked the website and there had been no updates. We didn’t find out until the next day that Costa Maya and Cozumel were picked to replace our original ports. We fully understand the safety of the ships passengers and crew is paramount and Royal Caribbean does not control the weather, but Royal Caribbean can control the way information is disseminated and when it is disseminated. This is where our frustration lies. We would not have booked this cruise with the Mexican ports at all, especially for the price we paid. We do not feel we received the full value of what we purchased. We also would have seriously considered rescheduling or cancelling the cruise, had we known sooner about the change. Unfortunately, the way Royal Caribbean chose to handle this, left us with one choice, which was to stay onboard a ship which was leaving in 15 minutes. According to the International Cruise Passengers Bill of Rights, Cruise passengers have the right to timely information about itinerary adjustments related to mechanical failures or emergencies, and I think the same should apply to itinerary adjustments due to natural phenomena. This was not the case. We are not the type of family that makes decisions based on one bad experience, but we are human and were frustrated about this situation. Our situation only got worse when we tried to reasonably voice our concerns to Royal Caribbean. We were basically told too bad. Up to this point I hadn’t needed to use Royal Caribbean customer service for any issues an I am surely glad because their service is non existent. We did really enjoy the ship itself but our customer experience was atrocious. If I was to chose on service alone, I would never sail again with Royal Caribbean and I wouldn’t recommend anyone else do so either. Speaking on the ship, It was very clean and very easy to navigate. There was a lot of walking and stair climbing involved but we were able to do that with no problem. We ate at Izumi, Johnny Rockets, and Sabor while on board which are additional fee specialty restaurants. Izumi was similar to any hibachi we've eaten at before. Our one complaint with Izumi is they allowed us to book a 5:30 pm reservation and sat us on time but they made us wait until the 6:00 pm reservations showed up before serving us. Johnny Rockets and Sabor were very nice and our food was good at both. We used the kids splash area, which was large and was never crowded. The splash area is split into two sections for kids in diapers and those who are not. The area for kids in diapers was much smaller and most of the water features were too tall/big to play with. I went down both water slides and the Abyss which is a dry slide. All were very fun. We also used the marry go round on the boardwalk almost everyday. Read Less
Sail Date September 2019
Harmony of the Seas Ratings
Category Editor Member
Cabin 4.5 N/A
Dining 4.0 4.1
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness & Recreation 4.0 N/A
Family 5.0 4.3
Enrichment Activities 2.5 N/A
Service 3.0 4.3
Value for Money 4.0 N/A

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