9 Royal Caribbean Harmony of the Seas Cruise Reviews for Family Cruises to Europe - British Isles & Western

Family of 10 with age range of 9 adults being - 27, 28, 29, 31, 33, 35, 37, 51, 60 and a child aged 6. This was a family trip for our dads 60th Birthday. Cabin: superior ocean view stateroom - very spacious with lots of storage ... Read More
Family of 10 with age range of 9 adults being - 27, 28, 29, 31, 33, 35, 37, 51, 60 and a child aged 6. This was a family trip for our dads 60th Birthday. Cabin: superior ocean view stateroom - very spacious with lots of storage space for all your clothes and bits and bobs, nice dressing table and full length mirror in the room. Shower good size with plenty room for all toiletries etc. Balcony was massive and had 2 loungers and a table with room for more if you wanted. Loved sitting on the balcony watch the world go by. Restaurants: Windjammer and main dining room were the ones we used the most. Windjammer was ok plus point: lots of staff on hand to help and a good variety down side: very busy and as its not customary in all cultures to queue it can become a rather frustrating task trying to get your food at peak times but it does the job and there is a humongous amount of choice! Main dining room is absolutely stunning and our waiters were fabulous - Feithe and Loyal, great guys very friendly and made the holiday even more special for us. - absolute credit to Royal Carribbean. Food was delicious with so many choices, we were absolutely spoilt. Pools: busy as you would expect but on our cruise there seemed to be the rule of thumb that if your towel was sat on a lounger for too long someone would just take it off and sit/lie there - GOOD! that's what is needed, too many people getting up early and reserving loungers or pods in the solarium and not using them for hours on end. I liked that people felt comfortable to just take the towel and use the lounger, its what its there for and that's how it should be. So as the week went on and people realised this was how it was going to work I found that there was always a choice of a lounger. I personally still don't think there are enough pools for the amount of people on board but there is a massive amount of jacuzzi's which does help. In the adult only solarium there are jacuzzi's but no adult only pool which I was surprised about, but I suppose the jacuzzi's make up for it. The pools that were there are bigger than other ships with lots of loungers around them and a new addition of seats with foot rests which really appealed to me, I liked that! Never struggled to get a seat or a lounger. Bars: plenty of choice and never too busy (except for Boleros at night - that was very busy and definitely not enough staff on to cope), the guys do a great job trying to serve everyone as quickly as possible. at the pool there was also a big presence of staff coming round to take drink orders and clear up glasses which was wonderful - you literally didn't need to move, it was absolute heaven! Water slides: great fun and a must do for all ages! Food: room service; choice isn't massive and you do have to pay for most things now which I was rather annoyed about (these cruises aren't cheap!) burger is now $4.95 whereas on other cruises with Royal it was free, tiny detail in the grand scheme of things but it all adds up at the end of your cruise. That said it is just a small niggle of mine and might not bother others. There are lots and lots of other choices throughout the ship here is a short list of the free options; a hot dog stand throughout the afternoon, mini bites up on the pool deck, windjammer until 9.30pm, central park cafe until around 6pm, Sorrentos and the Cafe promenade (24hrs) . All tasty with decent choices. Kids clubs: again absolutely superb. Jack, my 6 year old nephew wanted to go to the kids club constantly and more often than he wanted to spend time with us as a family! He loved it and the staff there are incredible, as are the facilities. Staff: very helpful, friendly, engaged and couldn't do enough for you. Entertainment - wow! soooooo much to do, we were there for a week and we didn't even scratch the surface! We attended the silent disco, grease the musical, the aqua theatre show (out of this world!), Bobby Davro in the main theatre, comedy show in the attic (twice) and Quest in studio B and that is only a tiny portion of what's on offer! Other; carousel, the abyss, crazy golf, basketball court, ping pong tables, arcades, teenagers room, rock climbing, 2 x flow riders, zip liners, spa, gym, games room, diamond club room, floating bar, bionic bar, promenade party, schooner bar with quizzes, english pub with live music, karaoke bar, jazz bar, salsa dancing, shopping, central park, ice skating/ice skating shows, nightclubs, 2 optional formal nights (on 7 day cruise) 24 hour hot tubs/jacuzzi's. drinks packages etc etc etc etc!! There is lots to do on this ship it really caters for everyone so well I cant praise it enough. We were a group of 10 and there was always something that either one or two (or more) of us wanted to do. Even though its a massive ship there are times where you felt like the only one on board. It can be whatever you want it to be; fun, peaceful, exciting, foodie, kiddie orientated, family oriented - the list goes on. I could wax lyrical about Harmony of the Seas all day long, it is a very special ship with so much to do and amazing staff. It should be renamed the "je ne sais quoi of the seas" We all cant wait to book again! Read Less
Sail Date May 2016
Boarding was excellent. Great service, staff were amazing. Really great shows and entertainment. Lots to do for children. The only thing I would recommend is a ocean view balcony as not a really nice bar were you can sit and watch the sea ... Read More
Boarding was excellent. Great service, staff were amazing. Really great shows and entertainment. Lots to do for children. The only thing I would recommend is a ocean view balcony as not a really nice bar were you can sit and watch the sea go by. Most things on this ship are internal. The ship was kept very clean. The cabins are really nice with lots of storage, the safe is small. American and European sockets. We eat in the American icon grill every night prebooked late dining, the food was very good and the menu change every night. There was also a set menu that didn't change. The ship was easy to get around with everything being internal you could see where you were from the lifts. You just have to remember boardwalk is deck six back of ship. The gym was fab, lots of machines, the spa area very nice and the solarium lovely with lots and lots of beds and chairs. Loved the rising tide bar was very nice to go up and down while having drinks with friends. Read Less
Sail Date May 2016
This was a family get together and 3 nights was a good option for us. Embarkation experience was excellent but do advise on line check in beforehand. Lovely cabin, spacious, nice decor. Windjammer buffet cramped. Difficult to move ... Read More
This was a family get together and 3 nights was a good option for us. Embarkation experience was excellent but do advise on line check in beforehand. Lovely cabin, spacious, nice decor. Windjammer buffet cramped. Difficult to move around in so would not recommend. Dinners in Grande dining room normal cruise fare- nothing outstanding and food often not warm enough but Shadiek was wonderful waiter and knew what he was doing. To avoid the crowds we thought we d try breakfast in American Icon a la carte restaurant. Very disappointing- staff inexperienced, wrong orders brought, food cold and generally not very nice. How difficult is juice, bacon and eggs? Breakfast recommendation is for express breakfast in American Icon restaurant. Throughout the ship, staff were obviously under pressure and lots looked miserable. Long queues at all bars and staff no time for pleasantries. The whole experience felt very impersonal and no sense of being welcomed on holiday. Wouldn't like to be on this ship for any longer than we were as felt like a cash cow being milked by RC. Customer services leave a lot to be desired. If you enjoy cruising then this ship is not for you because you will not feel as if you are on a ship. If you love visiting shopping malls then you will love it. Won t be considering RC for future cruises. Read Less
Sail Date May 2016
So we stayed on from the 1st cruise and still it's not the proper 'maiden' voyage. Just under 300 people stayed on and we queued to swap Seapass cards over. We keep our Seapass cards as souvenirs but they never delivered ... Read More
So we stayed on from the 1st cruise and still it's not the proper 'maiden' voyage. Just under 300 people stayed on and we queued to swap Seapass cards over. We keep our Seapass cards as souvenirs but they never delivered our first cruise cards back to us as they did on Ovation last month. There was nowhere to sit outside comfortably as workmen were frantically trying to get it finished. We were forced to attend the lifeboat drill though having done this 4 days ago. As there were not enough seats, it would have made sense to exclude us. Had the same issue as the first cruise, hunt the ship for orange juice and then lemonade on day 2. As I've said before, I don't drink tea or coffee so this was an issue for me. Still no Aqua theatre, but 1 watershute opened. Still constant drilling and sanding by workmen. Just to top off a dire week, at 2.15am on departure morning we were woken by an in-cabin announcement of an emergency on deck 11. This was repeated twice, just in case we were not woken the first time. Didn't get back to sleep and didn't pay £200 a night to be woken up in the middle of the night, Poor training. Just as we nearly got back to sleep, it was time to depart. No issues getting off, I think everywhere went at 6.30am as they couldn't wait to leave the building site. It didn't look like it was anywhere near ready for the 'maiden' voyage later that day. As I said on my review from last week, don't be put off this ship, just give it a couple of months to be finished and snagged. There is so much to do. Ship is for families and the super fit due to it's size. Such a shame this wasn't ready for paying guests. Read Less
Sail Date May 2016
We chose this 'taster' three day cruise to see what the new Harmony of the Seas was like. It was advertised as the largest cruise liner. We had been on Oasis of the Seas and did not expect there would be many differences ... Read More
We chose this 'taster' three day cruise to see what the new Harmony of the Seas was like. It was advertised as the largest cruise liner. We had been on Oasis of the Seas and did not expect there would be many differences (Except for a few inches in length) but we found the twisting tube runs fun, as something new. The ship was really not ready to sail. There were workmen (mostly French) all over the place trying to fix things or get things to work for the first time. Only a few people had magnetic 'Do Not Disturb' and 'Make up My Room' signs and none could be found by our room steward for us or for others nearby. Consequently, he had to knock on the door to see if it was convenient for him to come in, which was irritating. There was no Aqua show as the pool was not ready. So, we went to the ice skating show twice and it was the best I have seen. The screens for the lifeboat drill got stuck when the crew tried to open them. There were too few toilets at each end of the ship and the one (!) by the Windjammer buffet was difficult to find. Rock climbing was not available on day one. On day two, climbers were not allowed to get to the top because there were wires obstructing the upper area. We had no dinner on the third night - we had booked for $80 for the two of us in Chops Grill, as a treat. We went there the day before to explain that one of us is a Coeliac and had to eat gluten free and asked for a menu to be marked for possible choices. Also that we had to eat in 2 hours 15 minutes because we were going to a show in the main theatre. When we arrived at Chops Grill the next day before 6pm we were given menus and water. After 35 minutes I had to go to find someone to ask if we could place our order. Eventually, after another seven minutes a waiter appeared. He knew nothing about my food allergy and said he would ask the chef to make some suggestions. After further delay, we placed our order. After some time I was told that the chef had changed his mind and I could not have the soup that I had been told I could eat. The first two courses were served eventually. We bought wine but had to refill our own glasses. There was then a long further delay and we had been there almost two hours and had not received our main courses which we would have to have eaten in about 15 minutes then leave without desert course, cheeses or coffee. Then the waiter appeared and said I could not have the main course of aged prime rib because it came in a bag to be heated and the chef was not sure what was in it. We walked out to get to the theatre on time and asked for a full refund. The manager did not apologise but said we should have allowed two hours to eat. He seemed not to understand that we were still waiting for our main course after one hour 55 minutes. What kind of 'speciality' restaurant is that, we wondered. After we left the theatre at 9:50pm that evening after an excellent show of 'Grease' we thought we would go to the Windjammer buffet restaurant or one of the others to have something additional to eat. They had all closed early at 9:30pm. Our last night was made sleepless for several hours by pumps operating outside our door coping with leaking pipes. We were told we had to get off the ship at 6:30am if we wanted to carry our own luggage. Being quite fed up by that stage, we had a leisurely breakfast instead and walked off at 9am. The Windjammer buffet food was good with gluten free breads, etc. We had one meal in the main dining room but were annoyed by the table allocation because the room was barely 5% full when we arrived but we were led to a table alongside a service station. After protesting we were allocated a well positioned table. The food was indifferent but the attitude of the staff was reasonable. It is a good thing that we know that cruises on Royal Caribbean can be good, even though there is not usually a proper cinema. Read Less
Sail Date May 2016
We went on this cruise expecting to see a great ship and fantastic things to do. The embarkation was really good very easy and didn't take long at all within 30 min we were on the ship this was the best bit. We got onboard the ship ... Read More
We went on this cruise expecting to see a great ship and fantastic things to do. The embarkation was really good very easy and didn't take long at all within 30 min we were on the ship this was the best bit. We got onboard the ship and headed to the pool area as my son of 4 years wanted to swim. We walked pass the children splash area which was closed. We asked a member of staff why it was closed they said it would be open later. (The splash area was never open the whole cruise and we were just told lies the whole time). We were then allowed to head to our cabin at 1pm the rooms were very well appointed and it was clean and very welocming nothing wrong there. Lifeboat Drill well having been on at least 50+ cruises in my lifetime this was by far the worst drill I have ever seen!! I am sure RC will tell you it was due to some protocol or something but I didn't feel at all safe after this drill! All cruise we were joined by workmen still finishing the ship. Painting, fixing and finishing the ship. I know its new and would expect a few testing problems but I might as well sailed with it once it left dry dock with the amount of work going on and things not working. I'm now going to tell you about Oasis Class ships having been on this ship and Oasis of the seas and this will be last time on any of them. Yes they do have some great things onboard for all ages to do from waterslides, zip wires etc etc but they can not handle the amount of people on them. If you want to spend your time in a cue all holiday well this is for you. over 5000 people on 1 ship really does not make for a comfortable experience. I am part of RC crown and anchor and am Diamond plus now so have cruised a lot with them in the past. This is the first ship I have canceled my gratuities on any ship! and only handed out one tip to my stateroom attendant. Over the last 5 years the service on board RC ships has got worst and worst and there was no way I was paying any crew for this disastar at sea (If you want a tip smile and be approachable). The front desk is a joke good luck if you need them was always packed and has less people working it than o there smaller ships!!! I don't know if I will sail RC again as I really have had enough now. They have offered us compensation for the cruise in the form of a cruise voucher not sure if I will use it or just let it go. The standards have dropped and cost cutting has taken place you don't get any nice shower gels shampoo etc even some of the cheapest hotels offer this. Overall this is ship is not worth the money and I would like for another Cruise Line and spend your money else where. Read Less
Sail Date May 2016
Took the train to Southampton. Arrived around 1pm - it was very busy but lots of agents and was onboard within 5 minutes. Was annoyed to see the luggage people literally throw our cases onto the trolley! They were then left out in the ... Read More
Took the train to Southampton. Arrived around 1pm - it was very busy but lots of agents and was onboard within 5 minutes. Was annoyed to see the luggage people literally throw our cases onto the trolley! They were then left out in the pouring rain and delivered soaking wet. Not the best start but it got far worse. This cruise was sold to us a maiden voyage and not as a pre-inaugural cruise despite what RC say. Lifeboat drill was a shambles. They were nowhere near enough seats and people who had to stand for well over half an hour. The man speaking got his words muddled then disappeared for 10 minutes or more before reappearing and disappearing again. Staff had no idea how to put lifejackets on. I've been to far more demos than them and almost felt like voluneering. Cabins are lovely when new. Shame the carpet was already stained when it had not had any paying guests before me. Drawers at the bottom of the wardrobe didn't shut. The balcony door handles wont last 5 minutes they are so cheap. My toilet flushed when it wanted to, normally a few minutes later. One of our party's cabins had an issue with the minibar fridge. It had turned into a freezer and everything was frozen solid and cans burst. Why did it take 2 days to swap? Annoying blue light on the outside bathroom light switch along with curtains that let all the light in justified my sleep mask! An essential item on a RC ship along with earplugs to stop the constant drilling and sanding noise we got used to over the next week. We had a connecting cabin but the door was too heavy and not sound proof so not good if you are not travelling with the people next to you. Avoid! Beds were very nice and comfy. Lovely big sofa. Nice size cabin. Was extremely disappointed to learn the aqua theatre was not ready so no shows. We were looking forward to this the most. The watershutes were all closed too. Apparently they leaked and were rough inside, not smooth. Lots of things were closed or not finshed. The Windjammer buffet restaurant is the smallest I have seen on any RC ship which was surprising considering this is the largest cruise ship with 6000 passengers capacity. Tables were crammed in and food choice was poor compared to other RC ships. I couldnt believe there was no orange juice for breakfast the first morning. Ovation of the seas had the same issue last month. Lemonade ran out on day 2 of the second cruise. Should I bring my own next cruise as this is becoming a habit. Interestingly we were told there were only 4400 guests on board out of a potential 6000. As a lot of the decks are out in the open, this made the inside areas very crowded when the weather was bad. Luckily this Ship is heading to the Med and then back to the Caribbean so people should be able to use the open decks and sun beds so hopefully it wont appear too crowded then. Smoking in the very large casino on deck 4 meant we saved lots of money by simply refusing to go in there. However, we got more than enough passive smoke as it wafted all over the deck and into the lifts. We ended up going through deck 5 then down to avoid the casino. Nancy the Diamond concierge never had the courtesy to contact us back with a request for a kettle. RC have taken tea and coffee making out of the cabins again. Room service would bring hot water for tea but it tasted of coffee as the same jugs had been used. Room service didnt answer the phone the first day then didn't deliver what was ordered via the TV. They said there was an issue with the TV ordering. Tried breakfast a few times via room service but rarely got what we ordered. Going to the Windjammer wasn't an option as this was always full with nowhere to sit. No outside talbles either. Worth trying the other restaurants. Diamond lounge was full. Nancy was nowhere to be seen later that evening. Instead, behind her desk were drunk passengers impersonating staff. Park Cafe was a nice little place but only had the same 2 choices of salads and sandwiches all week. Shame we had to wrap up to go outside to get to it. Restaurants were also crammed full of tables. Johnny Rockets was enjoyable and amazing milkshakes. Shame it has a $6.95 cover charge. But it was nice and quiet in there. What happened to the days of everything included? It seems RC want to charge extra for lots now. 18% on top of drinks and spa just made us not visit the spa on principle. So it may appear like my review is a big moan but it isn't - I am just being honest and it should have been finished. We were prepared for inefficiencies having spent 8 days on Ovation when launched but not on this level. You dont expect to pay £1300 to spend a week on a building site. This was also the discounted price after a special onboard Anthem promotion of a 3rd off but still not cheap and certainly not a discounted price for the 'inaugural' cruise. It's such a shame because RC have damaged their reputation for the sake of raking in the money from us to start recouping the constructing costs. Once finished in another month or 2 maybe, it will be truly fantastic so dont be put off booking, just give it a couple of months to finish, snag and train staff. We did actually enjoy what was finished. We didn't complain to guest relations as it was far too busy with those who encountered far worse. The state of the Ship did spoil what should have been a fantastic holiday. After all we paid for a weeks holiday on a cruise ship, not a construction site. We half expected them to deliver blue hard hats, sanders and drills to our cabins so we could help out. 4400 people more would get it finished! On the plus side, the Abyss is amazing, the flow riders awesome. Table tennis, sports court, crazy golf. There really is so much to do on board which is why I am so annoyed that RC had the cheek to send PAYING guests on this Ship when it was not fully constructed. Having been on the pre inaugural cruise and then the maiden voyage on Ovation of the Seas last month, I can confirm that did not have teams of builders crawling all over it like Haromony. OK, it had some teething problems but at least it was fully constructed. We booked this as a back to back cruise and were forced to remain on the building site for the next 3 night cruise. We took the opportunity to take lots of pictures of the ship whilst it was quiet. Unfortunately the builders were everywhere so feature in a lot of pics. We thought we would relax in the solarium in the morning but the workmen had a door off and were sanding that down right in the middle! Thought we would sit by the aqua theate instead as it was warmer outside but the noise of the sanding curtailed that option too. Was pleased RC have finally admitted on 4th June via email that this ship should not have sailed in such a state. However a 50% off what we paid for the 4 night cruise and 25% off the 3 night cruise, will not cover the cost to go on this Ship again and see the Aqua theatre which is what we wanted to see. I am also interested to understand how they think the 2nd cruise was 25% better than the 1st. The only thing that changed was that 1 watershute was working and building activity increased as they frantically tried to get stuff ready for the so-called maiden voyage. Read Less
Sail Date May 2016
Chose this 4 night cruise to experience the Harmony and be able to have a good look around her. Checking in at Southampton was just the best experience ever, from the Rail Station to Port, 5 mins in a cab, checked in Southampton by the ... Read More
Chose this 4 night cruise to experience the Harmony and be able to have a good look around her. Checking in at Southampton was just the best experience ever, from the Rail Station to Port, 5 mins in a cab, checked in Southampton by the ladies with IPads and onboard within 15 mins. We were early so cabin was not available, not a problem, we had a wander before going to The Windjammer for a light lunch... Very busy, but no problem finding space for the two of us to sit down. Got into the cabin at 1.30pm and unpacked. Spacious balcony cabin on Deck 6. Went out for another explore, not been on any of 'The Big Girls' before, always stick to Vision and Brilliance class as usually travel with my Husband, this trip was with a friend who had never cruised before. We had a wonderful time, saw four shows, 1887 The Ice Show, Grease, Tenors of Rock and a Comedian/Juggler - we enjoyed all of the shows thoroughly. Rotterdam was a great Port, we did the ships Tour, very informative and we got out in the Town before coming back to the ship. Walked through the Open Market and the New Rotterdam Markthal... Took a ride back to the bridge and walked over to take photos of the Ship. Dinner was very slow the first night, but hey we were not in a hurry to go anywhere, so nice to chat with other people. We thought the food was very good indeed, every night we have chefs choice or the usual, Steak, Fish, Chicken if nothing was on the menu to your liking. Cabin Steward was very friendly and efficient... Yes, people were moaning, it really does make me cross, this ship had done her sea trials, but what do the public expect, nearly 6000 passengers on board and there will be little problems on the first few cruises. Talk about how expensive it was and the ship not being ready... Really - where could you go and stay in a 4 star hotel with all food included, 4 shows with the standard of Major shows... Beautiful beds and lots to see and do. The weather was not very favourable and I firmly believe had it been sunny and hot, people would have been outside enjoying the water features and sunning themselves... But unfortunately the public at large will moan and groan when they are Kep indoors in bad weather.... I would definitely sail on this Grand Lady again. The only one thing on this ship that I was disappointed with, no pool in the solarium for adults only, in fact no pool in the solarium period. Read Less
Sail Date May 2016
Yes, I was fully aware that there was work going on to put the final touches on Harmony of the Seas. No, that did not put a damper on my overall cruise experience for the four-night maiden/preview voyage to Rotterdam, Netherlands. The ... Read More
Yes, I was fully aware that there was work going on to put the final touches on Harmony of the Seas. No, that did not put a damper on my overall cruise experience for the four-night maiden/preview voyage to Rotterdam, Netherlands. The embarkation process was the smoothest I've ever experienced. My family and I were onboard in about fifteen minutes! Once onboard, I was wowed by sheer scale and spectacle of Harmony's public areas, especially Central Park and the Boardwalk. Even though the ship is the largest in the world, it's surprisingly easy to get around. The size of my balcony cabin was perfect for my sister and I. The beds were comfier than those on other RCI ships, and the installation of extra outlets was appreciated. The service onboard the ship was great (at least what I experienced). The food onboard was actually an improvement compared to the food on other RCI ships. Even though some staples of RCI entertainment, including the production show and Love and Marriage, were absent on this sailing, the show that was present (Grease) was an entertaining take on the Broadway classic. Some of the other activities onboard were great fun, such as the Ultimate Abyss slide and Escape the Rubicon. All throughout the first day, the non-redemption games at both arcades were on free-play mode, despite there being no sound on any of them. For my shore excursion in the Netherlands, I decided to go to the Efteling theme park in nearby Kaatsheuvel (RCI offers a shuttle/ticket package). It was one of the best theme parks I have been to, complete with amazing rides, equally amazing theming, and short lines. Overall, while it may not have been perfect, my maiden/preview cruise on Harmony of the Seas was plenty of fun to be had. I hope to cruise on this megaship when it comes home to Florida. Read Less
Sail Date May 2016
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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