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2 Hapag-Lloyd Europe - Eastern Mediterranean Cruise Reviews

Other reviews on the Europa 2 provide a detailed description of the ship's amenities. My previous cruise on the Europa 2 was in July 2014, with embarkation in Southampton, and cruising through Portugal, and Spain. This year I had ... Read More
Other reviews on the Europa 2 provide a detailed description of the ship's amenities. My previous cruise on the Europa 2 was in July 2014, with embarkation in Southampton, and cruising through Portugal, and Spain. This year I had combined a 7 day cruise from Athens to Istanbul, with a 12 day cruise from Istanbul to Athens which called at Turkish Ports, and different Greek Islands. Prior to embarkation, I had elected to stay 2 nights in Athens at a hotel, Hotel Herodion, recommended by my Cruise Agent, but with reservation, and all transfers, which were as smooth as silk, arranged by Hapag-Lloyd. CRUISE 14-21 SEPTEMBER 2015: Embarkation: Embarkation is not permitted before 16.00. It is a very civilised affair. The combination boarding/key card is provided prior to departure. Check-In is arranged by Deck Number, one's photograph is taken, one is offered champagne, and then one is then at liberty to chat with fellow guests, or be escorted to one's suite. Safety Drill: English speaking guests are provided with the mandatory Safety Drill separated from the bulk of the German speaking passengers. On this cruise, about 12 guests were led to the Cinema for a briefing. Reservations for Speciality Restaurants: Reservations are permitted during the normal opening hours of the 4 Speciality Restaurants. They can accommodate 210 guests, and on this cruise,with the total number of guests amounting to 412, there was no rush, having embarked, to make a reservation. Entertainment: The poor quality, and variety, of the Theatre Shows on this seven day cruise was my major source of complaint, a situation highlighted by the complete turnaround on the following 12 day cruise. Hapag-Lloyd do need to consistency from one cruise to another. Excursions: Unfortunately, my ability to participate in all of my booked ship's excursions was severely restricted by recurring bouts of ill health, but of those I was able to undertake they were up to Hapag-Lloyd's usual high standards. II must register a word of praise for all the staff in the Shore Excursions Office for their exemplary service, and kindness, in dealing with my short notice cancellations of booked excursions. CRUISE 21 SEPTEMBER-3 OCTOBER: This cruise was fully booked with the full complement of 500 guests being on board. Of the Speciality Restaurants, the 'Tarragon' French Restaurant having been recently voted the best at sea resulted in there being a 'wait list' of 50 suites for an evening reservation. Apart from the 'Sakura' Sushi Restaurant, the Speciality Restaurants are open for lunch without the need for a reservation, so anyone faced with difficulty in obtaining an evening reservation should consider opting for lunch. Entertainment: Compared to my first cruise, the Theatre Entertainment was in a completely different league in terms of quality, and variety, being comprised of a classical sextet, an old style variety show comprised of several acts, an amazing magician, a South American singer with her accompanying musicians, and an American singer, living in Germany, whose rendition of songs from Hollywood Musicals, and The Great American Song Book was stunning. Disembarkation: Having Hapag-Lloyd make my transfer arrangements resulted in a disembarkation that was totally stress free. I entered the Terminal to find my luggage had been retrieved, placed on a trolley ,with both a porter, and the driver standing by. SUMMING UP: The title of this review has been chosen to reflect the friendly, and relaxed , atmosphere on the Europa 2. This was particularly evident during the second cruise when I was the only English speaking guest on board. All the services normally provided to English speaking guests were made available, even down to the Captain's announcement in English from the Bridge. Two officers invited me to dinner. The Shore Excursion Office offered to provide me with someone to translate a German guided Excursion. Both staff, and German/Swiss guests made great efforts to make my cruise so enjoyable. Little wonder that Hapag-Lloyd's Europa 2 is my favourite ship. Read Less
Sail Date September 2015
It was with some trepidation that we embarked on this cruise aboard MS Europa, a ship primarily designed for German speaking passengers. Not that the language concerned us as the cruise was "Bilingual" and my wife and I have a ... Read More
It was with some trepidation that we embarked on this cruise aboard MS Europa, a ship primarily designed for German speaking passengers. Not that the language concerned us as the cruise was "Bilingual" and my wife and I have a reasonable working knowledge of German. Rather I had read a fellow member's review shortly before we left and it was lukewarm at best. On the other hand Douglas Ward (a somewhat better known and renowned cruise critic) had just awarded the ship "Best in the World" for the umpteenth year running. With open minds we set off for Rome and soon had no difficulty in forming our own view. Read on to find out with whom we were inclined to agree! We had spent a few days in a lovely old town near Rome before joining the ship and our hotel had organised a taxi to take us to Civitavecchia. We were told to expect embarkation at 4 pm and we arrived exactly on time. With no fuss, we were checked in very swiftly (having already received our cruise cards in advance) and offered fruit juice and canapes whilst we walked the few steps to security. No requests for credit cards nor any queues in sight. Almost immediately we were greeted by a selection of crew members and personally escorted on board by a delightful English speaking stewardess who helped with our baggage and made us feel very welcome. Once on board we were offered complimentary champagne and escorted via glass lift (operated by a piccolo) to our suite conveniently situated on deck 7 (one below the lido deck). We were given information about the suite's facilities and as we had sent our luggage in advance (we were travelling with two children, one a seven month old baby so "Carry M Luggage.com" was a godsend!) we were soon unpacked and ready to enjoy yet more complimentary champagne for our sail away. A welcome bottle of champagne, strawberries, chocolates and treats for the children had also been placed in our suite awaiting our arrival. These were all delicious. A mini-bar had also been stocked with complimentary juices and beer. Other drinks were charged to one's account though it was never necessary to sign as the crew knew us and always greeted us with our name. The suite was of a good size for a family and comprised bathroom (with bath and separate shower), dressing room (with credit card operated safe), bedroom and (separated by a curtain) lounge where the children slept. The furnishings were of good quality and the carpeting looked new. The floor on entering is wood. Our stewardess was first rate and serviced our suite twice a day with plentiful towels and handsome size toiletries. Although Europa celebrated its 10th birthday shortly before we joined, it is well maintained and had been freshly painted from bow to stern. No vibration could be felt when the ship was at sea and we seldom realised we were on a ship. However, the situation of our accommodation up front meant that we did hear the anchor being lowered in tender ports and the bow thrusters being used frequently. This could be quite noisy and usually early in the morning! The public rooms are delightful and not in any way glitzy as are found on many ships these days. Very understated but comfortable and spacious. I believe that Europa has one of the highest space per passenger ratios (70 plus) and even though the ship was full we rarely felt part of a crowd. Soon after embarking we were given an English safety demonstration in the Clipper Lounge and we quickly realised that we were the only 4 English speaking passengers on board! Nonetheless we were afforded the services of an international hostess who looked after us impeccably and was always available. Our fellow passengers were mainly from Germany, Austria and Switzerland and unfailingly polite and eager to engage in conversation (especially about our baby daughter!). The crew spoke excellent English and all menus were available in English in the dining rooms and on our in suite TV system (called cruise net). Cruise net also featured free e-mail and a good selection of English films and music. Entertainment in the main lounge was provided by an excellent 8 piece band comprising talented musicians (especially the pianist)and two vocalists who sang a variety of musical styles. The "international" flavour of the cabaret artists was limited but as this was a classical music cruise, there was always a good variety of concerts available. These were held in the Europa lounge (where the Steinway was somewhat inferior to the Bosendorfer in the Club Belvedere) and also on shore at 2 venues in Malta and Split. The classical musicians were from the German Music Foundation and though most of them were not (yet) professional artists, they certainly made up for their lack of personality with their considerable musical talent and virtuosity. I particularly enjoyed the young tenor whose rendition of "Caro Mio Ben" at the concert in Split I will never forget. He also sang some delightful Scottish songs by Haydn with almost brought a tear to our Scottish eyes! The young pianists, cellist and violinists were also stunningly good. It was very appropriate that Hapag-Lloyd donated the proceeds of the auction of the cruise chart to the Foundation giving their coffers a well deserved boost. Hapag-Lloyd always went the extra mile and "no" was never an answer. If a port of call could not be reached because of weather (twice on our port intensive cruise) they would try (and succeed) to find an alternative. Our hostess even arranged for English movies to be shown in the small cinema with pop corn and drinks on the house. These touches were appreciated and enjoyed. An overnight stay was arranged in Split so that the aforementioned classical concert could be arranged. As for dining, once again nothing was spared. We had our own table in the lovely Europa restaurant for the entire cruise and could dine there whenever we wished. The service was exemplary both by the waiters and sommelier (who succeeded in converting us to German and Swiss wines). The menus were extensive, the food presentation excellent and the choice incredible. From foie gras, caviar, lobster, oyster to suckling pig, truffles, every type of food was available at breakfast, lunch and dinner. All beautifully served and extremely tasty. We tried both all of the alternative restaurants and the Oriental and Venezia restauarants (situated near the Europa main restaurant) featured extensive menus which changed on a regular basis. The food and service were first class and there was never a supplementary charge. The Lido cafe too served an excellent breakfast buffet until 11am (with hot food as well as an excellent choice of fruit, bread, German sausages, cheese etc). At lunch it provided a stunning buffet as well as grills cooked to order. We also ate at the Lido several evenings when the theme of the cooking matched the ports - eg Sicily and Greece. Other nice touches were canapes on deck when leaving port, ice creams and drinks sailing up the Grand Canal in Venice and of course Waffles by the pool in the afternoon. Sadly these proved very popular and could take some time to order! Otherwise there were very few lines even for self-service buffets with a full complement of passengers. In the evenings there were also lovely canapes availale and (after our concert in Split) a fantastic gala buffet. The childrens program was well organised (though not used by our children) and we counted at least another twenty or so children on what was billed a family cruise. Shore excursions were good value for money and included a varied selection in English. In Libya the company also arranged for our visas with no fuss, something which had proved an obstacle in the UK before departure. Even after disembarking Europa, Hapag-Lloyd transferred us to a nice hotel to awit our transfer to the Airport on the way home. Their hospitality was again well received and it was refreshing to travel with a cruise line who did not see their responsibility ending up at the gangway. Were there any minus points? Very few. Contrary to Douglas Ward's book, there were far too many announcements on our cruise. Certainly the ship will require to be upgraded as it ages but that is missing the point in my view. It is the people aboard Europa which make it such a highly valued product. They try their best all the time and succeed in making the cruise experience what it used to be with some other lines. If they build another ship, they should also cnsider an indoor pool. This is missed by many passengers of the old Europa (which still sails and passed us in the Med). Will we return? Most certainly. We have booked to return next October from Monaco to Greece and (God willing) we look forwar to seeing some familiar faces on board. Would it suit everyone? Obviously not but, then again, there is no accounting for taste! Happy cruising. Read Less
Sail Date October 2009
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