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Cruise Ratings
6 Helpful Votes
Sail Date: February 2018
After a tour of Sri Lanka we joined the ship in Colombo. Our second cruise on E2. I really want to love Hapag Lloyd they do try most of the time, what with 2 yearly make overs and lots of pride (& money) I thought ALL the early ... Read More
After a tour of Sri Lanka we joined the ship in Colombo. Our second cruise on E2. I really want to love Hapag Lloyd they do try most of the time, what with 2 yearly make overs and lots of pride (& money) I thought ALL the early wrinkles would be gone, they are not. At pick up from the appointed hotel we were turned away from full coaches and waited for another to arrive. Not a great start. We were to pass sister ship Europa during this voyage yet this was not arranged during daylight, missed opportunity! The ship is looking wonderful, but pinch points are just as bad. On our very warm cruise the robes provided were heavy toweling.Wi Fi speed is very slow and MUST be improved. Still attracting very few non German passengers, yet the whole crew are English fluent and a pleasant British hostess is employed to assist non German speakers if required. There is no way for staff to identify non German speakers or their cabins so one repeatedly requests the "English Menu" or whatever. Dress code only asks for men to ware a jacket in restaurants but many took them off so what is the point?? Still no drinks package, just a $200 allowance and some in room drinks. That's OK as the wine and drinks list is excellent and affordable with no "service charge". There is a rather tacky Raffle for the crew and a donation box available, The annoying thing is having to pay for bottle water at lunch and dinner. OK that is the German way, so I expect they never ask for "a glass" but lots of us find this irritating and it is time to sort this problem. Many ships bottle their own. Sansibar can suffer from heat and smokers. We had coughing smokers to left and right of our cabin balcony, smokers are common on this ship! In the cabin the vast number (8 beside my bed) of light switches are now loosing their markings which is no help to the very difficult system. Beds are still 2 singles pushed together with very heavy bed covers x2. Cabin walls are so poor at sound deadening voices are heard. The new TV's are huge screen but films and channels are limited, with no BBC nor USA. I reported the bathroom basin plug not closing twice but it was not fixed. Watch out if you want to reserve a sun bed, friends had all their possessions moved off by another passenger (yes German) . No charm school here. On board, and beach, parties are still excellent, however some passenger started to fall down drunk onshore, and the ships Dr needed to come and collect them up! Food and drink quality and service was high. However food style will remain Germanic and not please every pallet, take baking for instance. "Elements" Asian food could be disappointing with mostly Indian Chefs. Out of meal times I found options very limited and room service rather poor. How old fashion to order via reception desk staff who do not even see your room number displayed.The "Yacht Club Grill" was bad. Some shows/bands were excellent but sometimes the timing is spread thin and the Club2 underused. Some lectures are made available in English. The "Entertainment Officer" Frank was seldom seen and stuck to his TV studio! The use of the new and excellent "Belvedere"room for concerts is still not good, what with pillars to block sight lines and fridge noise. On the final day/disembarkation we had no berth alongside at Bali and all bags and passengers needed to be Tendered ashore. Not the end of the world, but they packed us in in an uncomfortable way, our final memory of the cruise! Read Less
6 Helpful Votes
Sail Date: January 2014
We chose the Europa 2 to celebrate a special occasion. For comparison, we have taken 3 Windstar cruises in the past, and one transatlantic cruise on the Queen Mary 2, in Princess Grill. The experience was wonderful. The ship is beautiful, ... Read More
We chose the Europa 2 to celebrate a special occasion. For comparison, we have taken 3 Windstar cruises in the past, and one transatlantic cruise on the Queen Mary 2, in Princess Grill. The experience was wonderful. The ship is beautiful, designed with clean modern lines and a feeling of spaciousness everywhere. The central elevator space is especially impressive; it has a 4-storey wall of glass on either side so the area is filled with daylight and the sight of the ocean. Restaurants are appointed with elegant and beautiful touches typical of their cuisines. And except for one oddly-shaped chair in the lobby area, all of the seating in bars and restaurants was extremely comfortable. Amazingly, the ship never seemed crowded. It was about 80% full, and there are so many places to go and sit that we rarely felt surrounded by other people. We had a standard ocean suite with a fancy bathroom and a large window between the bathroom and the rest of the cabin. It turned out that I loved seeing the ocean from the shower; and it was also nice having a bit of natural light in the bathroom. The alternative standard configuration has a smaller bathroom but a larger living space and a walk-in closet; having seen both I can highly recommend the ocean suite. The bed was furnished with individual down comforters, which were luxurious but in truth a bit too warm for the climate. The living area was comfortable and the veranda was spacious. Nespresso machines and a selection of coffee pods are hidden in one of the cabinets, and the mini bar is stocked with juices, waters, sodas, and beer (all complimentary and restocked promptly). The cabin was serviced several times a day and was immaculately clean. I've mentioned how comfortable all of the sitting areas are. That includes the deck chairs, which are arranged around the pool on two levels inside (the pool area is semi-sheltered and has a retractable roof that was wide open in the daytime) and also around the promenade decks on the outside. The outside chairs are arranged in pairs separated by partitions for privacy, and a crew member drifts by from time to time offering drinks. Oh, so relaxing…. The food was generally excellent, and sometimes superb. We tried all of the specialty restaurants as well as the main restaurant and buffet. We were somewhat disappointed with the sushi restaurant (probably best not to expect authentic sushi here), but the others were great, and deservedly popular. We also loved the main restaurant for its ambience and service; in particular we sometimes liked the quieter atmosphere there at breakfast. But the buffet is also terrific, with an amazing array of delicious choices at all three meals. Portions were small in the restaurants, which we prefer because we can enjoy several courses without getting too full. Wines are not included; but the wine list offered many affordable and delicious choices (mostly European) by the glass, carafe, or bottle. The waitstaff is well-trained, and service was quite good. No dress code, but men are expected to wear long pants in the restaurants. Mostly people were appropriately dressed - no jarring exceptions. Our itinerary (Singapore to Hong Kong) followed the west coast of Borneo and then north through the Philippines and emphasized natural over cultural sights. We went on three ship excursions and otherwise wandered on our own. The excursions were fine; not better or worse than what we have found ourselves when traveling abroad. If you are resourceful and/or familiar with your destinations, you would probably do just as well finding your own alternatives. We liked the convenience of the excursions we chose, however. None of the ports on this itinerary were spectacular, although seeing the primates in Malaysia fulfilled a lifelong ambition of mine, and we had a great day in Puerta Princesa sightseeing on our own. For us, the trip as as much about enjoying the ship as it was seeing the sights. A note about the language. Europa 2 is a German ship staffed by a German crew, but Hapag LLoyd is reaching out to English customers and all of the crew members are bilingual. We were only rarely left to wonder about something we heard (I took a yoga class that was given in German, for instance, although I could follow the practice by watching). The ship staffs an English "ambassador" to help with anything that can't be conveniently presented in both languages, and she took good care of her English-speaking passengers. English newspapers are available every day (although not until the afternoon, unfortunately). Overall, we had a wonderful time. We saw a part of the world we would otherwise never have gotten to, and enjoyed a shipboard experience that was nearly perfection. I will remember small things - the excellent teas and breads, the quiet in all of the sitting areas, the crew waiting with cold towels when we returned from an excursion in the hot and humid climate. And the friendly, helpful, always good-natured crew. Oh, and I should mention caviar night - served with blini and potato latkes and mother of pearl spoons… Yes, I would love to go again. Read Less
2 Helpful Votes
Sail Date: March 2010
It gets better each time. This was my third cruise aboard Hapag Lloyd's M.S. Europa and each time I have had a wonderful time. With such high expectations and fond memories from my previous cruises aboard, it is always risky that the ... Read More
It gets better each time. This was my third cruise aboard Hapag Lloyd's M.S. Europa and each time I have had a wonderful time. With such high expectations and fond memories from my previous cruises aboard, it is always risky that the next time could be a let down. Not so at all. I just returned from a cruise from Manila to Shanghai and this was my favorite cruise of them all. My suite for this cruise was #528 and at 300 plus sq. ft was very spacious as are all of the cabins aboard this cruise ship including a full walk-in closet and a balcony complete with a patio's worth of furniture. The bathroom was also large and includes lots of storage and both a separate shower and bathtub. My cabin stewardess, Rebecca, kept my room in good order and often had it cleaned before I even returned from breakfast. The public areas are quite grand with lots of space, high ceilings and comfortable seating. The European style service is top notch with a very friendly and attractive staff handsomely outfitted by the best selection of uniforms afloat. Fine linen, china and glassware are standard and plastic cups or paper napkins are not to be found anywhere aboard this elegant ship. I must confess that my favorite part of the cruise came 3 times daily at meal service in the main Europa dining room. Certainly the food tasted and was presented wonderfully and the restaurant could stand confidently tall in any top world city. In fact, I started worrying I would get wrinkle lines from my constant smiling after each wonderful meal. But what made the experience really stand out was the very fine service and consistent attention to detail. Starting at my favorite table 12 in the morning attended to ably by Phillip and Yilmaz, who after the first day remembered I like mango juice blended in with my orange juice and cream, not milk, with my coffee. Lunch, at table 29, was finely presided over by Tobias and Miguel. However, it was the nightly dinner that stands out the most. I have been fortunate to have dined at some of the finest restaurants in the world and I can say without reservation that Mateuz Binek, my waiter at table 95, is the very best waiter I have ever encountered. He ushered me through each meal with care, pride and a sense of timing and anticipation that was simply flawless in execution. While I have nothing but praise for everyone I encountered aboard the M.S. Europa, more than any other person, he made my cruise the wonderful experience that it was. Also a special thanks to Tina who always happily kept my wine and water glasses full. Being part of a small minority of English speakers aboard this high-end German cruise ship, I am especially grateful to Cruise Director, Alexander Thurein and International Hostess, Claudia Hornig, who took extra time to make sure everything was translated and that my needs were constantly met. At no time did I feel out of place, uninformed or uncomfortable. Also as an added convenience on this "Bilingual" cruise, the daily announcements, event program and menus were also offered in English. Part of what made this particular cruise route appealing was the stops in some of the smaller Japanese ports which do not regularly receive cruise ships. As such, our arrival and departure was met with local fanfare and a welcoming delegation of officials. I must say that Captain Friedrich Jan Akkermann, who I understand is a 12th generation seafarer, undertook his official duties with an elegance and humility that should serve as a role model for many of today's diplomats and represents the very best in world travel and cultural exchanges. As I left the M.S. Europa, the only concern I had was with my schedule and figuring out how quickly I can get back aboard. Daniel Ginzburg Los Angeles Read Less
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