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7 Helpful Votes
Sail Date: September 2018
Whew!!! That sucked. We've been on 42 cruises and this is the bottom of the list. Never again. We'll start with the positives. Our cabin steward, Kadam, was excellent, he was always there with a smile and a pleasant greeting. ... Read More
Whew!!! That sucked. We've been on 42 cruises and this is the bottom of the list. Never again. We'll start with the positives. Our cabin steward, Kadam, was excellent, he was always there with a smile and a pleasant greeting. One attendant at the Marketplace buffet, Laxman Singh Kanyal from India was very pleasant and went out of his way to help us.. We had o make reservations for the shows, while different this is a good idea to assure everyone get s to see the shows. The Himalayan walk and slides were fun Thats it. The ship was too big, the crew was rude, the passengers from Europe were incredibly rude. People cut in line, the crew did nothing even though it happened right in front of them Passengers reached across your plate, cut in line and were generally unfriendly. Maybe this is the norm for some European countries. The tours were consistently screwed up. Embarkation and debarkation was a sad attempt. Many passengers shared similar comments. We were walking down an aisle, quite few crew members were hanging out talking about whatever. OK no problem but they blocked about 80% of the aisle and made no attempt to move and let us pass like any normal courteous person would do. The hot water was consistently unavailable at the buftet. The food was uninspired at best. There was not one single meal I ate that I'd go back for. I could go on and on but I have better things to do. I DO NOT RECOMMEND this cruise line. Read Less
21 Helpful Votes
Sail Date: August 2018
The goods: 1. The embarkation process was very fast and smooth. 2. Prices on the ship (drinks, etc) were very reasonable The bad: 1. Disembarkation process was awful. We were sitting (if lucky enough to find a char) for hours ... Read More
The goods: 1. The embarkation process was very fast and smooth. 2. Prices on the ship (drinks, etc) were very reasonable The bad: 1. Disembarkation process was awful. We were sitting (if lucky enough to find a char) for hours waiting for our turn 2. Most of the staff was rude and not friendly. For example: i. We had to call several times for someone to come and order drinks at the buffet ii. We sometimes had to clean tables ourselves on the buffet iii. Almost never smiling iv. Not giving priority to customers (at corridors, elevators, etc) 3. Food at the buffet was just a bit above average. Not quality meats, no big variaty. During the last days we were not able even to find fork and knives at the back area for ship. In addition you were closing parts of the buffet one by one during the last days 4. Food at the main dining area was AWFUL. Tastless pasta and soups, awful risotto, bad meats and so on 5. Staff at the dininng area was also not good enough. For example we had every night to ask for butter. Once i asked where to put the stoller and the staff simply ignored me!! 6. It is unacceptable to close the juice machines during lunch and dinner in the buffet 7. It is unacceptable not to offer tap water in the main dining area 8. There were not enough chairs to sit on the 6th floor (cafe) nor at the bar outside at the 18th Read Less
19 Helpful Votes
Sail Date: July 2018
I have cruise with different company's during my 7 years experience but this is the worst experiences ever. I was stupid I didn´t read all the reviews about MSC. If this will be your first cruise I will guarantee this will be your ... Read More
I have cruise with different company's during my 7 years experience but this is the worst experiences ever. I was stupid I didn´t read all the reviews about MSC. If this will be your first cruise I will guarantee this will be your last if you have some self respect. Ok first the few positive things, cabin (5050) real good and our cabin steward was one of few service minded persons on the ship and actually she saved our cruise so we didn't jump of the ship during the cruise. The food standard it´s quite good and even the desserts. The disaster starts already during embarkation, rude personnel during check in and then it starts with this "istanbul bazaar" with all kind of selling tricks. It took me 5 min argument even before entering the ship that I don't want have any cruise selfie and relay not on display on the ship ( and I don´t mean the security photo). The rules for the drinking package is so complex that even the personnel don't always now what is including or not. No of the drinks taste or look the same way in different bars ex. gin tonic in one bar is without lime in another with orange and in the third with no sparkling water. Why have drink list on drinks when you don´t can serve as they should or is this the MSC standard, for ex bloody marie without celery during the hole cruise!!! Everything cost extra, even the movies in your cabin 7€ for 5-10 years old movies, and they still have porn movies on demand 2018!!! come on!! 30 min bowling for 25€ !!!! and so on. The food in buffet dining is quite good but the dinning space is not dimension for all guest, you have to fight for a chair and if this is not enough the MSC crew is occupying lots of guest seats for their dining and drinking coffee. The main dining is another disaster you have 2h to eat 3 dishes and when your service is so slow that your main course is coming after 1h 45 min then you have skip the dessert before you will be kick out. MSC have some strange attitude to their guests ex when you are entering the ship in different ports MSC crew is letting their own personnel off the ship first so you have to wait to entering the ship just because their crew will have some more spare time. The transfer buses to the ship and from the ship is filled up with crew before guests, so guests have to wait!! I could keep on but I will stop here so choose a another company and save some frustartion Read Less
6 Helpful Votes
Sail Date: July 2018
We are certainly not cruise experts. We booked the cruise based on land stops and the look of the cabins. The destinations were well picked and we enjoyed every one of them. We did not use the MSC Excursion service and took all land trips ... Read More
We are certainly not cruise experts. We booked the cruise based on land stops and the look of the cabins. The destinations were well picked and we enjoyed every one of them. We did not use the MSC Excursion service and took all land trips into our own hands. The organization while boarding and check out were chaotic, you were not informed very well about what your next step is and the lines at the info desk were horrendously long. The look of the ship is modern, the cabins are small but have everything you need and the cabins get cleaned several times during the day. For anyone over 6'2", the shower will give you neck pains because the ceiling is so low. Cabin crew was awesome and so nice as well as the staff in the restaurants. But we have noticed that they are definitely over worked and barely get any time off. Activities and events on the ship were not our cup of tea (young couple) but that certainly is a preference thing. We enjoyed the Cirque du Soleil show but other than that there were no activities getting our attention. We painfully missed a movie theater for example. You have to pay for movies in the room. They offer lots for kids and older people. The buffet restaurants were mostly over crowded but the quality of the food there was buffet worthy. The food at the complimentary restaurants was mostly tasteless and not very good. But the specialty restaurants on board were good (but expensive). Bars were plenty and good. We have used the gym but that also was mostly over crowded and too small for so many people. MSC is not an all inclusive cruise line and you certainly get charged a lot for everything. You can avoid costs on food because there are enough complimentary offers but if you do not have a drink package booked before hand it gets expensive. Spa, movies, internet, bus shuttles to downtown areas....it all costs a lot of money. Read Less
12 Helpful Votes
Sail Date: July 2018
Reviews about the Meraviglia are not exactly very good. We can understand them and agree... if you are not in a Yacht Club cabin. Athmosphere The ship is crowded and loud most of the day. Getting on and off the ship means queing, ... Read More
Reviews about the Meraviglia are not exactly very good. We can understand them and agree... if you are not in a Yacht Club cabin. Athmosphere The ship is crowded and loud most of the day. Getting on and off the ship means queing, for minutes at least. Good luck if you try to find an unoccupied table at the buffet restaurant between 12 and 2pm. Good luck if you try to find two available chairs at any of the bars onboard just before diner time. Good luck if you try to find a lounger along one the pools that is not occupied during a sunny sea day. The Meraviglia gallery on deck 6 is usualy very busy and loud. On the sides are MSC staff members trying to sell you drink packages, restaurant deals, massages, jewellery, perfumes... and so on. It almost resembles the atmosphere of the Grand Bazaar in Istanbul... MSC should really try to deminish this kind of selling techniques, it is very annoying and for many passengers a reason not to travel with MSC again. Food The food at the buffet restaurant is very decent. It is not 'gourmet', but it is well prepared and tasty. There is not much variety, but there are certainly enough choices to please everyone. The waiter service is very efficient, thanks to the buzzer on every table. Just push the button and a waiter will be at your table within a minute. We cannot comment on the food in the main restaurants as we have only dined in the Yacht Club restaurant or used room service. Drinks The drinks in the many bars are also well prepared and you will receive complementary crisps, olives or salted nuts with it. The choices of cocktails, beers, spirits is immense. The waiters are usualy very friendly and seems to enjoy their jobs. Excursions We took two excursions with MSC and they were very good. No complaints. Spa and Wellness The Thermal Area will not dissappoint you. There are two big saunas, two big steam rooms and much more. I particulary liked the walk through shower with four different shower heads, both cold and warm. There are also multiple relaxation rooms. The Thermal Area is a perfect spot for a cloudy sea day. But off course it will be busy at those times, but not really crowded. The Thermal Area is complementary for Aurea and Yacht Club guests. Pools A major advantage of a big ship is the inside pool area, named the Bamboo Pool on Meraviglia. Perfect when the weather is bad, but again, then everyone wants to be there and it is impossible to find a lounger. Passengers leave their towel on them for the whole day, giving others no chance to relax on one. Sad... The outside pools are very attractive when the weather is good and are then... crowded and loud! Entertainment We attended the two shows by Cirque de Soleil: Sonor was very good, Viaggio was also good. e saw some perfomances in the Broadway Theater. A ventriloquist which was very mediocre and a magician/'shadow artist' which was dissappointing. We also attended an abridged version of Puccini's opera 'La Boheme' which was actualy very good. So it was a mix of good and bad entertainment. YACHT CLUB Atmosphere If you stay in the Yacht Club, the atmosphere is completely different. The YC areas are quiet and have a relaxing (maybe boring for some) atmosphere. There are less than 200 passengers in the Yacht Club. You will always find a lounger around the pool on deck 19, there is always a table available at the YC restaurant and more than enough available seats in the YC Lounge and bar. YC benefits A YC passenger gets many small but interesting benefits: hold your cruise card to a sensor near the elavators and you will have 'Priority Service'. This means that if you enter the elevator on deck 18 and want to go to deck 5, the elevator will bring you directly to deck 5, without stopping at the other levels. If you want to get off the ship and are in a hurry, just ask any of the butlers to escort you and you will bypass all the queing passengers. And when you come back, if you are lucky, you can see a butler outside the ship to escort you directly to the security area onboard, again bypassing all the other passengers. On disembarkation day, you do not have to wait or to queue, you can walk off the ship at any time you like (as soon as 20 minutes after the arrival in port). YC food There are four options for breakfast: room service, the restaurant, the lounge or the grill on the sun deck. We mostly used room service. The choices on the list seems to be limited, but you can always request items that are not listed. I like Egg benedicts, wrote that on the paper and it was delivered. Excellent service! The food in the restaurant is very good, again well prepared and tasty, but not realy luxury. A lot of pork and lamb and other 'affordable' ingredients. Lobster was only offered once during our two week cruise. That's being 'cheap' from MSC. The dishes are very small. You are not full after an appetizer, main course and dessert. But there is always an evening snack at the buffet, including a slice of pizza of you are still hungry. And you can always order two appetizers or two main courses instead of one. The grill on the sun deck only opens if the weather permits it. It's a good location for having lunch. You may choose your meat (e.g. lamb, pork, beef, fish...) and it will be grilled and minutes later served at your table. Conclusion I realy enjoyed my stay on the MSC Meraviglia and was fortunate to be in the Yacht Club. I will sail with MSC again (next cruise is on the Seaview), but only in a Yacht Club cabin and if the price is reasonable. With the Yacht Club, MSC tries to immitate the luxury cruise lines. However they are not comparable. On a luxury cruise line, the food in the restaurant is more upscale, with more exquisite ingredients, slightly larger portions and with more choices on the menu. The butlers on MSC are good and friendly but are more room stewards than true butlers. If the itinerary and the price of a Yacht Club cabin is comparable to an itinerary and the price of a cabin on a luxury cruise line, I will certainly choose the latter one. This explains my 4 star rating instead of a 5 star rating. Happy cruising! Read Less
5 Helpful Votes
Sail Date: July 2018
Never MSC for me... They should name the next ship MSC upsell. On the Meraviglia upselling is going on from when you wake up until you gouing to sleep again. I'll booked the orient spa. 120€ for 60 min massage, i'll booked 2. ... Read More
Never MSC for me... They should name the next ship MSC upsell. On the Meraviglia upselling is going on from when you wake up until you gouing to sleep again. I'll booked the orient spa. 120€ for 60 min massage, i'll booked 2. Even while doing the massage the lady tryed to sell 4 extra massages, cremes etc. The news leaflet you find on the bed is becoming a comervial magazine trying to sell (again) Lotto tickets, bingo, restaurant packages. champagne by he bottle, pictures, camara's, parfum, beauty treatments.. etc. When you open the tv = the same. Walking under the dome .. again. In the sauna everyone is whering fabric, from short to underpants.. dont get it? The food standards whent absolutely down in the last years. We had a exclusive drink package. Again a lot of drinks, not included. What is 'exclusive' standing for then? Staff was smoking in corridor upeside the staterroom. Excursions realy overprised. You find the same for the half of the price once ashore. Interaiment is very Italian. Italian singers try yo sing English songs. 7 seadays, why not showing a movie in the theater in the afternoon, oh true you can do in your room 7€ / film. For serval years I do cruises, i'm always happy to pay the service charge. This year I asked serval staff members what they get from that. Absolutely NOTHING! So I went to the information desk and ask to take away the service fee. The lady did understand my complaints and said I better choose the smaller ships from MSC. They have the same amount off staff on the Meraviglia as par example the Divina, only 1500 guest more. So i dicide to tipp them directly. Pitty because you can only tip the employee's you see. The led screen cealing is a expensive gimmick. If you have a good lookaround on the ship you see that a lot is done with cheap materials. MSC is hunting for mass tourism and that you see. No sign of a cruise director. That been said, staff is workkng hard 15 days without one free day. €1050 / month for a bar tender. Most off the staff is exosted. The destination to Spitsbergen where Meraviglia but MSC lost his smile. Read Less
Sail Date: July 2018
MSC MERAVICLIA / 5 – 19 JULY 2018 / CABIN 8020 (Inside) “L’Olive D’Oree” Dining room We had an early – on time request – via our travel agent for a table of two. Instead of this, MSC gave us a table (Nr 797) which ... Read More
MSC MERAVICLIA / 5 – 19 JULY 2018 / CABIN 8020 (Inside) “L’Olive D’Oree” Dining room We had an early – on time request – via our travel agent for a table of two. Instead of this, MSC gave us a table (Nr 797) which actually was a table for 4 persons, divided in 2 parts, right next to each other. So, as a real fact, we were all the 4 persons in the same table! The food choices were so few and the menu options were extremely “strange”, with a poor quality and quantity. Generally we have serious doubts about the Chef’s “choises” and dining decisions. Nowhere hand sanitizer ! A sterilize liquid machine might be everywhere, especially at the dining areas ! “Market place” Dining Room Few staff can not serve so many people, or keep the dining tables and the floor clean, on time. We rarely could see supervisors and foremen checking around the extremely noisy dining area. Quite poor quality and quantity of meat and fish. The same not delicious foods were repeated every lunch and dinner. Limited food variety and none difference in the menu every day ! Most of the simple food choices were unacceptable tasteless (f.e. pizza, kinds of cheese etc.). Generally we have serious doubts about the Chef’s “choises” and his dining decisions. Nowhere hand sanitizer ! A sterilize liquid machine might be everywhere, especially at the dining areas ! Room amenities None – at least 1 bottle in the embarkation day – complimentary bottle of water. A small table with one small armchair could be placed into the cabin. An offer of a goodnight small chocolate on the bed, must be cost a lot to the MSC Co., on the contrary of the others cruise companies. Bath amenities Total lack of bath toiletries (hair conditioner, body/hand lotion, cotton pads, ear cotton buds, etc.). No hand towels, no wardrobs, no slippers, no shoe shiner, not a cheap cotton bag. Bad quality of the shampoo, bath gel and toilet paper. Photo Shop Annoying photographers were hunting for a shoot, any time, anywhere. They sent us in the cabin, the embarkation photo – which they forced us to take -that we didn’t want to bye, warning us that otherwise, they were going to charge our bill ! English beer pub The cuisine was any time “closed”, so the beers were coming without any chips or nuts, as everyone knows that nuts or chips need cook / baking ! Shuttle Bus in Tromso Shuttle bus service from port (Fredik Langes Gate 4) to Tromso city center, total 6 Km (actually 4 Km), 19,90 Euros per person round trip. None announcement / information on behalf of the bridge regarding the navigation, or the passage of the Arctic Circle. Read Less
1 Helpful Vote
Sail Date: June 2018
We enjoy very nice days of navigation,entertaining and sociability.The embarkment and desembarkement a little slow because this ship have 5700 passengers.When we come tours the embarkment is very slow because control passengers.The ship is ... Read More
We enjoy very nice days of navigation,entertaining and sociability.The embarkment and desembarkement a little slow because this ship have 5700 passengers.When we come tours the embarkment is very slow because control passengers.The ship is new one and very confortable and all areas very beautiful.From our cabin was very fast to go Broadway theater. The cirque soleil show was very nice. The lunch and dinnertime very good and service very good.We enjoy Tv studio karaoke bar and we profit free package drinks.After dinner we walk and shopping.The shopping area very good with a lot good offers special perfumes,clothes. The cruise tours are very expansive and The some bus drivers very fast drive that was impossible make fotos. The temperature on the ship not very good sometimes cold and sometimes very hot.On the cabin sometimes was cold.The cabin with balcon was very confortable and this time Tv channels with large offer several languages. Read Less
6 Helpful Votes
Sail Date: May 2018
Passion for Norway for many years and wish to visit the Nordkapp by boat this time. Saving instructions after embarking were not clear and communicated. The second call for that, we missed too, because we were at the swimmingpole at ... Read More
Passion for Norway for many years and wish to visit the Nordkapp by boat this time. Saving instructions after embarking were not clear and communicated. The second call for that, we missed too, because we were at the swimmingpole at 9.00 hour and the call was posted at 9.40 hours. Silly!!! we found it in the evening by entering our cabin. The ship was só crowded, that people didn't line up ordently in breakfast- en lunchroom, but walking through each other in an agressiv atmosphere. Our cabin was só small, that the door of the cupboard couldn't get open well, collapsed on the bed next to it. The matras didn't fitt to the bed, you couldn't see the mecanic under the matras.But we hadn't booked a bed and breakfast, but an expensive cruise to Norway. MSC???? Never again!!! Transfers (very long waitingtimes every day) were okay, tenderboats during the cruise too, food were okay too, but everyday there were many logistic problems with so many people. We had read a lot about this cruise before leaving our city and country (the Netherlands!), but were forgotten the amount of all passengers, our fault! It was a village in the water, só huge and some decks só awful and decadent (tasts are different, aren't they?) with expensive shops and wealthy people, we didn't like to be confrontated with in our vacation. Oldfashioned and misplaced, from the time of the "Titanic", Dramatic, noisy Italian people every day, Germans who expect that everyone speaks German and we saw all the cliches of nationalities passing through. Happily, Norway was beautiful. astonishing as always! MSC, go away, never again! Read Less
17 Helpful Votes
Sail Date: May 2018
The following events were my experience with the MSC Ship: 1. When you embark the ship you were instructed to follow a long queue to take photos, even you said you are not willing to do so and you were not allowed to leave. You have to ... Read More
The following events were my experience with the MSC Ship: 1. When you embark the ship you were instructed to follow a long queue to take photos, even you said you are not willing to do so and you were not allowed to leave. You have to wait for others photo taking, it was more than 10 minutes; 2. The restaurant waiter firstly refused to offer free iced water, when you asked the senior staff for reason, they were then willing to offer both hot and iced water free of charge. However, you had to wait for half an hour before the water was given to you. But on the other day, the waiter again refused to offer free iced water, I told him my previous experience in this request. Then the waiter went off and did not bring any water during the whole dining period. In this regard, we gave up the dining at the designated restaurant in the 9 remaining nights; 3. The ship only provided 2 tenders to transfer passengers ashore & returning ship on 23 May 2018. We stood on a long queue (more than 500 persons) waiting for the tender to return the ship. We took more than 1.5 hours at the pier under the windy and rainy conditions. I complainted to the staff-in-charge and requested more tenders to come. No response from the staff, his answer was telling us to wait patiently. When the tender arrived the ship you still had to wait on the tender because there was only one security check, we waited for another hour before embarking the ship, a total of 2.5 hours used to return the ship by tenders under severe windy and rainy conditions; 4. We never took photos but we received a charge of Euro 29.99. After clarification, the photo shop staff just simply replied an error without telling us who's error and why? One photo costed Euro 29.99, only stupid fool would pay for it; and 5. Our experience on this cruise was very poor and considered that the MSC staff were only eagerly to pick money from their guests without providing a minimum standard of service. Read Less
23 Helpful Votes
Sail Date: May 2018
This is my 15th cruise, never been badly treated like this by customer service.... HAVE YOUR CRUISE INVOICE PRINTED EVERY DAY because of daily mistakes and since you cant see the credits on the app or in your cabin (you only see the ... Read More
This is my 15th cruise, never been badly treated like this by customer service.... HAVE YOUR CRUISE INVOICE PRINTED EVERY DAY because of daily mistakes and since you cant see the credits on the app or in your cabin (you only see the charges), you have no idea of your balance (balance is NOT SHOWN NOWHERE ! Come on) The whole cruise there are rules, on the tender it took 2h to be back on the ship, badly organized, they seat you like sardines on 4 tenders instead of using 8 of the 10 tenders they have... They order you around like you're in boarding school, veryyyy rude... Dont tender from this ship unless you buy an excursion ! Same plain omelette every day for breakfast, food is horrible for a cruise that pricey... Inernational food? Yeah right, there are 2 OPTIONS of intl food every day, Norwegian or Royal Car cruise line frequent cruisers like me would have a stomach ache just looking at those 2 OPTIONS with squid in them almost every day... Daily soup also has squid or calamari in it, its nice once, but NOT EVERY DAY ! Casino is closed when docked, which is normal, but if you ask at what time it will re-open you get the answer like if you're bothering them... Cruise director never seen nowhere and is never doing announcements .... No bingo, no games, no laughs... You feel like getting off the ship? They will charge you 25euros for a 8min shuttle bus to Reykjavik ! You want to go 2 days in a row on that shuttle, price is 35euros.... Dont leave a cup or a glass in your cabin every day, cause thdn the stewart will start to threaten to charge you for cleaning up the room! Threats ! Unbelievable! Then you go complain at guest service and you get the same look on that agent's face : She or he doesnt believe you, you're the one who's wring and please shut up and go away ! I had a bug on my internet service that was charging me 27euros twice a day for more MB that I wasnt buying, until THE END of the cruise they ssis I was buying it and I didnt press the BUY button once! OUR SYSTEMS SHOW YOU ARE BUYING IT... I didnt of course but they eill argue you until your nose bleeds.... STAY AWAY FROM THAT SHIP AND ITS HORRIBLE GUEST SERVICE AND FOOD, only the waiters are nice, PERIOD. Read Less
MSC Meraviglia Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 4.0 2.9
Entertainment 5.0 3.3
Public Rooms 5.0 3.6
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Shore Excursion 4.0 3.1
Enrichment 2.0 2.9
Service 4.0 3.2
Value For Money 5.0 3.1

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