Choose for the price and ports, but what a mistake. I'm sure you have read about the terrible food, but that just doesn't do it justice. All meat is served cold and raw, including bacon and hot dogs. Dinner always includes a (venomous) Cuttlefish and Squid salad (?) or some kind of (hopefully worm) under prepared fish, that I was was to scared to order.
The staff is friendly and attentive and ...
Unfortunately, summarizing our experience on board the Queen Mary 2 we are more than astonished about:
• the threatening level of hygiene in our Britannia club cabin, noise pollution as such as the public spaces of the ship (see picture report enclosed)
• the threatening health risks on board due to a lack of maintenance (see pictures enclosed)
• the missing management attention on board ...
Pros =
1) Service at the dinner - Waiter always friendly
2) Service and cleanliness on our Room
3) Pre paid internet was 4gb for 4 devices and it was cheap comparing with other cruises that I´ve made
4) Pre paid digital pictures was very cheap. I got in the end a pen drive with 120 pictures taken during the cruise and it costed 90 euros. During the cruise, they were charging 30 euros ...
This was my first cruise on MSC and I should have paid better attention to the reviews. There were so many things wrong, the list is long:
1. Food. I was on the ship for 15 days and the same cold breakfast buffet was offered everyday. There is no service in the buffet unless you pay for items from the buffet bar.
2. Be prepared to add the cost of water, tea or coffee in the main dining ...
We have been on over 50 cruises and this was the worst cruise and cruise line ever. The cruise was from Hamburg Germany to Genoa Italy with stops in Spain Gibraltar UK France and Italy. The only good thing was the itinerary. It started off with the most disorganized boarding I have ever seen. It took over 2 1/2 hours. And then I found out that my credit card wasn't even registered. When you board ...
Whew!!! That sucked. We've been on 42 cruises and this is the bottom of the list. Never again. We'll start with the positives. Our cabin steward, Kadam, was excellent, he was always there with a smile and a pleasant greeting. One attendant at the Marketplace buffet, Laxman Singh Kanyal from India was very pleasant and went out of his way to help us.. We had o make reservations for the shows, ...
The goods:
1. The embarkation process was very fast and smooth.
2. Prices on the ship (drinks, etc) were very reasonable
The bad:
1. Disembarkation process was awful. We were sitting (if lucky enough to find a char) for hours waiting for our turn
2. Most of the staff was rude and not friendly. For example:
i. We had to call several times for someone to come and order drinks ...
I have cruise with different company's during my 7 years experience but this is the worst experiences ever. I was stupid I didn´t read all the reviews about MSC.
If this will be your first cruise I will guarantee this will be your last if you have some self respect.
Ok first the few positive things, cabin (5050) real good and our cabin steward was one of few service minded persons on the ...
This is my 15th cruise, never been badly treated like this by customer service....
HAVE YOUR CRUISE INVOICE PRINTED EVERY DAY because of daily mistakes and since you cant see the credits on the app or in your cabin (you only see the charges), you have no idea of your balance (balance is NOT SHOWN NOWHERE ! Come on)
The whole cruise there are rules, on the tender it took 2h to be back on the ...
This was our 6th cruise and have loved all previous cruises. This was our first with MSC. The first day was terrible. I queued for nearly two hours to speak to guest services. The man that served me was unbelievably rude and purposely unhelpful. He was so arrogant and spoke to me as if I was annoying and irrelevant and that my problem was not his problem. I guess that just set the mood for the ...