5 Hamburg Cruises for the Disabled Cruise Reviews

I choose MSC without going through the reviews and that was a big mistake. The only high standard other than the ship is the amazing staff which I believe that they are the most valuable asset. And if they they don’t take care of ... Read More
I choose MSC without going through the reviews and that was a big mistake. The only high standard other than the ship is the amazing staff which I believe that they are the most valuable asset. And if they they don’t take care of them they will loose them all. The food is not to the standard as in other cruises I’ve been to. The same food offered in the buffet as for n the dinner seating dining. Other cruises offer water, lemonade or ice tea without any charge during the dining seating. All other drinks are charged. But with MSC you have to buy your drinks. The food in general is not very tasty. From the 11 nights. Only few nights the dinner was tasty. The pasta and risotto was under cooked. The seafood, scallops risotto with one small piece which might be a starter but not main dish. They offered butter chicken which was tasty also. The ice cream and desserts was tasty. Which you can only get for free in the dining seating. In other places you should buy them. No soft ice cream machine. One small snack bar which offers complementary cakes and sandwiches. The buffet area is the only place you can get snacks from till 2am. In the buffet during lunch and dinner only water, tea and coffee is available without charge. The pizza is very nice. All the food offered is labelled. They offered roast turkey which was tasty. But most of the food offered needs to be improved in standard and quality. Salads and dressing was nice too. The daily show was boring. One or two nights were ok. The last show was a disaster and it was what was best as they say from what was presented during the previous nights. The animation team were very good and exciting. Again all the staff were so good. They worked so hard. Some did look tired but didn’t stop smiling to the guests. The excursion were over priced. I’d like to thank all the staff if it wasn’t for them it would have been a hell of a long journey. Definitely won’t cruise with MSC again. Read Less
Sail Date July 2019
MSC MERAVICLIA / 5 – 19 JULY 2018 / CABIN 8020 (Inside) “L’Olive D’Oree” Dining room We had an early – on time request – via our travel agent for a table of two. Instead of this, MSC gave us a table (Nr 797) which ... Read More
MSC MERAVICLIA / 5 – 19 JULY 2018 / CABIN 8020 (Inside) “L’Olive D’Oree” Dining room We had an early – on time request – via our travel agent for a table of two. Instead of this, MSC gave us a table (Nr 797) which actually was a table for 4 persons, divided in 2 parts, right next to each other. So, as a real fact, we were all the 4 persons in the same table! The food choices were so few and the menu options were extremely “strange”, with a poor quality and quantity. Generally we have serious doubts about the Chef’s “choises” and dining decisions. Nowhere hand sanitizer ! A sterilize liquid machine might be everywhere, especially at the dining areas ! “Market place” Dining Room Few staff can not serve so many people, or keep the dining tables and the floor clean, on time. We rarely could see supervisors and foremen checking around the extremely noisy dining area. Quite poor quality and quantity of meat and fish. The same not delicious foods were repeated every lunch and dinner. Limited food variety and none difference in the menu every day ! Most of the simple food choices were unacceptable tasteless (f.e. pizza, kinds of cheese etc.). Generally we have serious doubts about the Chef’s “choises” and his dining decisions. Nowhere hand sanitizer ! A sterilize liquid machine might be everywhere, especially at the dining areas ! Room amenities None – at least 1 bottle in the embarkation day – complimentary bottle of water. A small table with one small armchair could be placed into the cabin. An offer of a goodnight small chocolate on the bed, must be cost a lot to the MSC Co., on the contrary of the others cruise companies. Bath amenities Total lack of bath toiletries (hair conditioner, body/hand lotion, cotton pads, ear cotton buds, etc.). No hand towels, no wardrobs, no slippers, no shoe shiner, not a cheap cotton bag. Bad quality of the shampoo, bath gel and toilet paper. Photo Shop Annoying photographers were hunting for a shoot, any time, anywhere. They sent us in the cabin, the embarkation photo – which they forced us to take -that we didn’t want to bye, warning us that otherwise, they were going to charge our bill ! English beer pub The cuisine was any time “closed”, so the beers were coming without any chips or nuts, as everyone knows that nuts or chips need cook / baking ! Shuttle Bus in Tromso Shuttle bus service from port (Fredik Langes Gate 4) to Tromso city center, total 6 Km (actually 4 Km), 19,90 Euros per person round trip. None announcement / information on behalf of the bridge regarding the navigation, or the passage of the Arctic Circle. Read Less
Sail Date July 2018
We booked this cruise for a wedding anniversary. 6 months in advance we booked the cruise. On advise of Neckermann Cruises we also booked all our excursions on line a few days later, what gave us on some excursions discounts up to 35%. ... Read More
We booked this cruise for a wedding anniversary. 6 months in advance we booked the cruise. On advise of Neckermann Cruises we also booked all our excursions on line a few days later, what gave us on some excursions discounts up to 35%. We choose English for all excursions. When arriving it was well organized and we got on board: impressive and a very nice clean cabin with balcony that was much bigger than we expected: a big hotel room. On the bed there was a latter that we had to go to the excursion desk. On our last excursion in Bergen there was no English available and we couldn't even take the same in another Language. They cancelled this excursion and we had to book an new excursion. 2 days later we received again a letter for a problem with an excursion on which we had initially a reduction of 22%.. English was not available but we could change it to French. We had to sign a paper but that was at full price. Luckily I had print of all our excursion with the price we paid with me. I told them that I wanted at least the same deduction as the original one. Apparently that was impossible to book in their system !!! After some discussion we had a price that was only a few euro more expensive then the original one. We felt that this wouldn't be the last excursion that would be cancelled so we went to the hospitality desk and explained the problem. They called the excursion responsible and told he that it was normal they cancelled the initial excursion (with price discount) and booked a new one (without price discount). We said we did not agree because WE made no error. Reaction: If we didn't accept their proposal they would cancel ALL our excursions. THAT WAS A THREAT !!! When we received again a letter that the excursion in English was cancelled we said that we would not join another non-English speaking excursion. Their reaction: we booked it so we had to do another excursion. After some words they cancelled the excursion. The last day -1 of the cruise on board there was a meeting for English speaking people on the procedure with luggage on how to leave the ship. There were about 20! people. The Costa guide asked as a first question if we were all satisfied. I think she regrets that asked that question: After about 10 minutes she stopped the negative answers on her question (we said nothing) and she told us not to judge the cruise based on the excursions... Apparently there was on the first day a welcome meeting in English, that no-one present was aware of but that we have seen for other languages when we passed through the saloons. They had forgotten to notify the +/- 100 English speaking passengers on board. In that welcome meeting they would ask that all english speaking people would only choose the same 1 excursion per day, because of lack of English speaking people. INCREDIBLE! When we were on excursions with multiple languages on 1 bus/boat they first spoke the other langauge. The English speaking heard something like: The building that was on your right was... ) = Always to late. Another example was in Bergen where the guide did an explanation in French in a street. She told them they could walk around an to be back in 20 minutes. Then she explained it in English some 15 minutes and we could walk around and had to be back in... 5 minutes. It was always like that... Annoying. On board the performers were really Italian and Spanish oriented: They sung many Italian songs unknown for us while the Italians were having the time of their life. The HI-5 Band was the only band that played international known songs all the time. The saloon where they played was of course always overcrowded. These was our favorite band of course. The other performers was singing there texts in phonetically English! It often looked like a Karaoke show... The buffets and a la carte restaurant were very satisfying. !!! We strongly advise not to book this cruise if you are not Italian, Spanish, French or German speaking !!! Read Less
Sail Date June 2017
Chose this cruise because they cancelled the earlier Victoria sailing and we wanted to cruise back to the states just having completed a Costa cruise. We were celebrating our 60th Anniversary/and 80th birthdays. Because there was a lapse ... Read More
Chose this cruise because they cancelled the earlier Victoria sailing and we wanted to cruise back to the states just having completed a Costa cruise. We were celebrating our 60th Anniversary/and 80th birthdays. Because there was a lapse in time between Costa and joining QM2 we drove to Italy and "killed time" there before joining the Hamburg departure. QM2 had just completed being remastered [refitted/upgraded/new engines/etc.] in Hamburg. It was to spend the two days to Southampton as a trial run. All was perfect on the trial run. Embarkation was the pits. Surprising since Cunard typically has its act together. For people like us, traveling overseas for over three months with a lot of luggage and being allowed 2 ea. 70 lb. suitcase flying business class the apparently new (?) weight restriction by Cunard on suitcases was a problem. Regardless of which category, you are restricted to 44lbs. maximum weight per individual bag! The "threat" in the notice that if you exceed that weight, you will have to meet the weight limit (getting on/off) before they will touch your bag! The aforementioned is not consistent with what they have posted on the Internet. Bottom line here is to insure you meet whatever the requirement is. (Rather than be stressed or have to deal with the bureaucracy, we bought two suitcases [on sale] and activated the two duffle bags we had in reserve in the four suitcases we started with...and yes, we had two had carry too.) The cabin was freshly painted with new carpeting. Cabin steward was exceptional. Cabin was Ok considering we weren't traveling an upper class. Had a nice balcony. The bathroom was miniscule. Dining room was fine. Their alternative dining was excellent! Every three days they "changed" the menu in the non "fine-dining" alternative dining room to cater to a different cuisine at a reasonable extra charge. The "fine dining" alternative was a bit pricey but worth it. We typically ate breakfast and lunch in their Lido (buffet) which was recently renovated. They did a good job. You have to check out all the different serving stations. It is a plus. Service was excellent. Seating was better than usual but still not always able to fined. The ship had 4 formals. On non-formal nights men in jackets/tie optional. The formal nights were disappointing!!! Travelers ado not adhere to the dress code and the ship doesn't enforce the dress code. This trend is apparent on other cruise lines (like Costa and Princess). Entertainment was overall excellent. Seating is mostly raised so views are OK. Shopping on board was less than thrilling. Lots of special sales to reduce inventory. Disembarking: was at the Brooklyn terminal. You are given colored luggage tags based on what you advised your schedule. I had arranged a limo from the Internet to take us to JFK to get a car; canceled it and used transportation through the Shore Excursion. (Thought it would be "safer" but either way is fine). For planning you were told allow two hours from leaving the ship to get to whatever transportation. The good news is that your luggage is in the terminal in groups corresponding to the color; the bad news is that the ship's porters are apparently color blind since our luggage wasn't in the correct "color pile" it was supposed to be. It turns out that the luggage is first brought ashore by color; having completed then it is brought ashore by numbered decks. Our missing piece, properly tagged, was with the wrong group ((deck 6). Having gotten our luggage and slowly got through customs/immigration finding the limo was a bit of a challenge since there was no one holding a placard w/our name...but found where the ships arranged JFK limos were and off we went. Note that there are porters in the terminal. The ship also offers white glove service which is shipping your luggage to wherever at a cost but you don't have to lug it anyplace. FYI the nearest car rental is Avis in Brooklyn at a place it is said difficult to find, which is why we opted for JFK since also we'd be returning the car to an airport (Newark). Bottom line: Cunard is (I believe) the only cruise line offering transatlantic crossings all year long as opposed to the other lines only when repositioning. For that reason it is worth the cost (although the cost is more pricey than others). Read Less
Sail Date June 2016
We booked as a 3 night break from Hamburg to Southampton and then got the chance as Platinum latitudes members to stay on an extra night at a reduced price So overall thoughts on the ship? Firstly is it disabled friendly? On the ... Read More
We booked as a 3 night break from Hamburg to Southampton and then got the chance as Platinum latitudes members to stay on an extra night at a reduced price So overall thoughts on the ship? Firstly is it disabled friendly? On the whole yes, it’s a big ship but easy to get around and not too many bottle necks EXCEPT Embarkation Disembarkation Muster Drill And queuing for restaurants at peak times like just after shows finish It will be interesting to read reviews when the ship is full and in warm weather as to how crowded it gets on sun decks There were a lot of people with walking sticks and some in wheelchairs It can be a long walk from one end of ship to the other and would recommend getting a cabin near the elevators. If you can use stairs it’s a bit easier than having to wait for the elevators which at peak times were full when the doors opened onto your floor. The congestion on elevators was exaggerated on this short cruise by no portering facilities so you had to carry your own luggage on and off ship. The 2 sets of elevators with 8 in each are called forward and aft but are actually about a third of the way along from front and back of ship. With 20 decks the public area decks are 6/7/8 and 16 upwards for the sun decks Cabins We saw a good selection on our cabin crawl and there is bound to be a style to suit your style and budget. We liked our balcony cabin and the angled balcony available in a few such as 10276 will make a lot more room to relax in your own private space on a warm weather itinery. I’ve heard a few people complain that having the bed configuration near the wardrobe limits space . It certainly isn’t pushed up against it-there is a bedside table between the bed and wardrobe which is at least a foot wide. We didn’t find it an issue getting clothes out of the wardrobe in fact my husband found it easier sitting on the bed and leaning forward to grab his clothes from the shelves. The lighting system you activate by placing your room card in the slot inside your room works well and indicates to your cabin steward you are in residence. There are 2 switches to indicate do not disturb or make up room and they show as lights outside in the hall. Entertainment Million Dollar Quartet was very good but don’t drag your husband along if he isn’t a theatre fan! Howl at the Moon duelling pianos was great entertainment each night [they wont be playing every night on a regular cruise though or they will be exhausted Starlight band in 5 o clock sometime bar we really enjoyed but they are hampered by the design of the room. 5 o clock sometime bar implies a lively all day atmosphere but it doesn’t seem to work In May we were on the older NCL Star with the old bar refurbished to become 5 o clock sometime .That suffered by being a throughfare with bad acoustics and uncomfortable seats. This newly designed bar had its own problems attracting people to sit and listen to the on stage band. It had limited opening hours-supposed to open 12 noon but bar often closed mid afternoon Uncomfortable beach type chairs Rotating lights around stage dazzle audience for a few seconds There is an automatic door leading from waterfront which is the outside smoking area into the bar. Therefore there is a draft when people walk through it. The exit from the bar into the main inner r area consists of 2 glass doors. One of these open with a handle from the outside but have to push a lever from the other side and as there is no indication which door to open first the 2 doors never shut properly and bang together. SPA I used the thermal spa-very nice and had 1 treatment-a discounted head to toe with full body/scalp/foot massage and a facial Dining We ate in Manhattan restaurant one night where service was slow. Because platinum latitudes perks not extended to this short cruise we didn’t have a meal voucher so didn’t eat in speciality restaurant For ease and convenience ate mainly in O Sheehans and buffet and were perfectly satisfied Communication There was misinformation about back to back passengers having to attend multiple muster drills which caused frustration and resulted in people turning up late to their muster station. The only pre information given that there would be no portering facilities available at the port was for the invited guests cruise on 28th. There was no pre warning for the other mini cruises departing from Hamburg and Southampton Added taxes/gratuities We had pre paid our daily service charge and were aware of the 18% automatic bar charge .As we had pre paid a corks and caps beer and wine package that 18% was also pre paid However the final 2 days in and around Southampton there was extra port tax and VAT payable which was not pre warned but I knew to expect by reading info on cruise critic However I have read reports of irate people blaming NCL claim this extra money for themselves-nope blame our UK government. TEETHING PROBLEMS The non functioning safe and tv should have been on a checklist before guests arrived Toilets on deck 7 outside the theatre-there is a female toilet on 1 side and male on the other and both doors labelled correctly .However the high level indicators show a male figure on both sides! A silly mistake by someone hanging the signs but it’s going to irritate if not fixed Toilets on deck 8 outside District Brew house. The ladies has 3 cubicles 2 of which the handles are loose with too much play on the shank-someone risks getting stuck in there The curtain across the balcony window in our cabin had the final hook missing so a loose flap hanging down –looks unsightly on a brand new ship All above issues were reported to guest services/maintenance Would I do such a few days cruise again-oh yes!!! I am however disappointed that our group missed out on the souvenir lanyards tote bags etc that were given to other cruisers even day guests .Being the first paying guests on an inaugural cruise would have expected some kind of recognition. Read Less
Sail Date October 2015

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