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27 Helpful Votes
Sail Date: July 2017
This is our 15th cruise, we sailed with such companies as Celebrity, MSC, Carnival, Royal Carribean, NCL, Costa. This time we sailed for a cruise on the Norwegian fjords on the Costa Pacifica (04-07 to 15-07). This cruise surprised us ... Read More
This is our 15th cruise, we sailed with such companies as Celebrity, MSC, Carnival, Royal Carribean, NCL, Costa. This time we sailed for a cruise on the Norwegian fjords on the Costa Pacifica (04-07 to 15-07). This cruise surprised us so much that we decided to write a review in English. The food on the ship is horrible in general and the whole service, every day on deck 9, a choice of 3 kinds of meat (chicken, pork, beef) and 3 side dishes (mashed potatoes, rice, boiled carrots). Either other food is either missing or quickly ending, most of the days the food on deck 9 looks like the photo below. Tomatoes and other vegetables are missing, only 2 kinds of salad. At the same time on the whole ship surprisingly delicious desserts compared to other cruise companies. In the restaurant the food is no different from the one offered on deck 9, at the gala dinner you will be served 1 crepe and a sandwich with sausage and butter for a snack. The waiter simply forgot about us for 1-1.5 hours and then served meals randomly. I received what I asked with a probability of 50%, I had never before seen such a frequency of errors in the restaurant. The wait was very long, and they could not bring paid tea to dessert because of this ordering the dessert lost any sense. We were at the restaurant 3 times, after which we realized that it was a waste of time (in other cruises we went every day) On the ship free tea can be found only in the morning, and this is the worst tea that I have ever seen. After breakfast, all the vending machines with tea were closed. Sports court works 2 hours in the morning and 2 hours in the evening, to get a basketball you need to find a sports instructor that is almost impossible, in this connection, sports courts are always empty. The ship has absolutely nothing to do, the only worthy musicians most of the time performed songs in German, shows below the average, often without decorations, the casino is empty, in a nightclub until 3 am there were games for children. Near our cabin 90% of the time was a basket with garbage, usually it moves to the cabin where the cleaning takes place, this time it just stood at our entrance, the dispenser for shampoo is broken, soap is missing, extraneous hair in bed, for 2 days the plum in Shower and flooded the toilet.  But of course the biggest surprise was to see the cockroaches that crawled into the fridge with desserts. There were about 10 of them at the same time in one place, the big ones quickly ran away and the middle and small ones managed to be photographed and videotaped. Never before have we seen this on a cruise, after that we did not want to eat on the ship. We came to the reception and informed that we want to refuse the service fee in connection with the listed problems, and we want to receive an official response regarding the inconveniences in the cruise, to which a man with a mustache as on the package "pringles" said that it should be, answering - "no "To any of our questions. 200 euros is a small amount, considering the cost of traveling through Norway, but not paying a tip was a matter of principle. Upon returning from the cruise, we wrote a letter to Costa Scandinavia, to the manager "Paola", describing the situation exactly as in this topic, we did not receive an answer within a week, after which we wrote to the main office of "CustomerService@costa.it", they also did not Answered nothing. In a cruise on ships Costa does not need to go because of a lower price or an interesting route, because the inconvenience delivered in the process can spoil your vacation. P.S apologize for bad English, used an interpreter to leave feedback on the international forum. Images on link https://cloud.mail.ru/public/2XsS/hAq18FpHC https://cloud.mail.ru/public/5CXg/tZxDP8xmP https://cloud.mail.ru/public/HQNk/hTbLN5jAP https://cloud.mail.ru/public/7Tiu/UkCZpy7kj https://cloud.mail.ru/public/A1xV/RiaHpjHNA https://cloud.mail.ru/public/MPT7/cuPRCDsPt https://cloud.mail.ru/public/9bVd/Vp9ejFhfV https://cloud.mail.ru/public/8BXk/hGgKFgb27 https://cloud.mail.ru/public/9Vav/ob2inwBts Read Less
7 Helpful Votes
Sail Date: June 2017
We booked this cruise for a wedding anniversary. 6 months in advance we booked the cruise. On advise of Neckermann Cruises we also booked all our excursions on line a few days later, what gave us on some excursions discounts up to 35%. ... Read More
We booked this cruise for a wedding anniversary. 6 months in advance we booked the cruise. On advise of Neckermann Cruises we also booked all our excursions on line a few days later, what gave us on some excursions discounts up to 35%. We choose English for all excursions. When arriving it was well organized and we got on board: impressive and a very nice clean cabin with balcony that was much bigger than we expected: a big hotel room. On the bed there was a latter that we had to go to the excursion desk. On our last excursion in Bergen there was no English available and we couldn't even take the same in another Language. They cancelled this excursion and we had to book an new excursion. 2 days later we received again a letter for a problem with an excursion on which we had initially a reduction of 22%.. English was not available but we could change it to French. We had to sign a paper but that was at full price. Luckily I had print of all our excursion with the price we paid with me. I told them that I wanted at least the same deduction as the original one. Apparently that was impossible to book in their system !!! After some discussion we had a price that was only a few euro more expensive then the original one. We felt that this wouldn't be the last excursion that would be cancelled so we went to the hospitality desk and explained the problem. They called the excursion responsible and told he that it was normal they cancelled the initial excursion (with price discount) and booked a new one (without price discount). We said we did not agree because WE made no error. Reaction: If we didn't accept their proposal they would cancel ALL our excursions. THAT WAS A THREAT !!! When we received again a letter that the excursion in English was cancelled we said that we would not join another non-English speaking excursion. Their reaction: we booked it so we had to do another excursion. After some words they cancelled the excursion. The last day -1 of the cruise on board there was a meeting for English speaking people on the procedure with luggage on how to leave the ship. There were about 20! people. The Costa guide asked as a first question if we were all satisfied. I think she regrets that asked that question: After about 10 minutes she stopped the negative answers on her question (we said nothing) and she told us not to judge the cruise based on the excursions... Apparently there was on the first day a welcome meeting in English, that no-one present was aware of but that we have seen for other languages when we passed through the saloons. They had forgotten to notify the +/- 100 English speaking passengers on board. In that welcome meeting they would ask that all english speaking people would only choose the same 1 excursion per day, because of lack of English speaking people. INCREDIBLE! When we were on excursions with multiple languages on 1 bus/boat they first spoke the other langauge. The English speaking heard something like: The building that was on your right was... ) = Always to late. Another example was in Bergen where the guide did an explanation in French in a street. She told them they could walk around an to be back in 20 minutes. Then she explained it in English some 15 minutes and we could walk around and had to be back in... 5 minutes. It was always like that... Annoying. On board the performers were really Italian and Spanish oriented: They sung many Italian songs unknown for us while the Italians were having the time of their life. The HI-5 Band was the only band that played international known songs all the time. The saloon where they played was of course always overcrowded. These was our favorite band of course. The other performers was singing there texts in phonetically English! It often looked like a Karaoke show... The buffets and a la carte restaurant were very satisfying. !!! We strongly advise not to book this cruise if you are not Italian, Spanish, French or German speaking !!! Read Less
7 Helpful Votes
Sail Date: August 2016
We chose this cruise for the itinerary and we were not disappointed. We enjoyed every port of call, stunning scenery combined with history and beautiful buildings. The Costa Pacifica was a lovely ship with lots to offer. We dined in the ... Read More
We chose this cruise for the itinerary and we were not disappointed. We enjoyed every port of call, stunning scenery combined with history and beautiful buildings. The Costa Pacifica was a lovely ship with lots to offer. We dined in the Blue Moon restaurant and the food was excellent as was the waiter service. We had a fantastic wine waiter called Herberton who was excellent at his job. We watched all the dance shows in the theatre and the lounge bar, the Afro Arimba dance productions were brilliant. Also in the lounge bar every night was a great band called Cherry Cool and a marvellous lounge singer called Paulo. Our cabin was very well equipped and kept nine and clean all the time. The tour desk was very organised and helpful and if there was a queue you could book online at one of the terminals dotted around the ship and in some cabins on the tv. All in all it was an excellent cruise! PS We used Suntransfers to get to and from the airport, excellent service. Read Less
22 Helpful Votes
Sail Date: May 2016
Chose this cruise because it fit well within a month long european trip, and got a good rate ($500 pp). Always wanted to visit Norway, so what the heck. Cruise leaves from Steinwarder dock, which is the hardest one to get to. Some ... Read More
Chose this cruise because it fit well within a month long european trip, and got a good rate ($500 pp). Always wanted to visit Norway, so what the heck. Cruise leaves from Steinwarder dock, which is the hardest one to get to. Some fellow cruisers were under the impression that the cruiseline was running a free shuttle from the central train station to port, but that was not the case. FYI, the cheapest way to get to the terminal from the airport is to take the S bahn to Landingsbrucken (sp?), then the 73 ferry to Argentinienbruke stop, from there it's about a ten minute walk, 20 if you're slow like me. Total cost - 3.20 Euro. Getting on the ship was worse than the usual mayhem. They give you a group number, then call you to line up when that number is called. So there is this hoard of people waiting in a mass for their number to be called. What is the point of making you stand in line twice? Not enough seating, no refreshments provided, outside of a pay bar. I decided to watch and learn for a few minutes, here's what you want to do. When you get your number, try to find a place to wait comfortably, which won't be easy. Watch the line, you will learn the pattern of when they call the numbers. Wait until the line gets to where they will call the number after yours and then swoop in and get in line before they call that next number. This method cut our line standing down to about 10 minutes compared to an hour for everyone else. Better yet, pick a different cruise. Like I mentioned, got a really good rate for this cruise. That being said, if I hadn't and had paid more, I would have been even more disappointed. I mistakenly thought that a Costa Cruise would be similar to Carnival, since they are jointly owned. Don't. The stateroom is really the only thing that met expectations, it was fine. Everything else is lacking. Service was rude, especially the dining staff. Asked to see a dinner menu a couple of times and you'd thought I'd asked for the world. Never once did the slightest feeling of being pampered come to mind, were treated more like an intrusion than anything else. After arriving on the ship my husband wanted a cup of coffee and was told to go to the bar and pay 2 euro for a cup. This did not go over well. We then learned that "free" coffee is only served at breakfast, in the dining room at dinner, and from 4-5 each day in the buffett. We have never been on a cruise that didn't have 24 hour coffee somewhere on the ship. Ice tea or lemonaide? Fuggetaboutit, it's water or water, and the last day they didn't even provide ice. Dining was unimpressive at best. Beef or pork offered only a couple of times at the buffet, usually drug out the cheap starchy stuff over and over. Absolutely no variety at breakfast, exactly the same daily whether in dining room or buffet, and at the latter they make you go on a expedition to find eggs. Dining times are severely restricted as well, and if you don't get to the pushy buffett within the first 60 of the 90 minutes allotted, your options are even more limited. Miss the dining hours and you are out of luck, no free pizza, softserve, anything. Oh and the hamburgers and hot dogs are precooked and they serve them in cardboard containers, didn't try them because they looked so unappealing. Planned our own excursions so can't comment on them, entertainment on ship was severely lacking imo, if you didn't want to listen to music or dance, there wasn't anything else to do. Movies on the big screen would have been nice, don't expect any movies on your TV, pay extra for those like everything else, and the only english channels were a very fuzzy BBC and (god help us) Fox News. Do yourself a favor and visit beautiful Norway by another method, I honestly think I would have probably enjoyed the ferry more. Don't say you weren't warned. Read Less
3 Helpful Votes
Sail Date: August 2015
I traveled with my wife and 2 children (aged 9 and 12) to Kiel to for our cruise on board the Costa Pacifica from August 5 to 16. The embarkation process took a couple of hours. We boarded the ship and found our way to our inside cabin. ... Read More
I traveled with my wife and 2 children (aged 9 and 12) to Kiel to for our cruise on board the Costa Pacifica from August 5 to 16. The embarkation process took a couple of hours. We boarded the ship and found our way to our inside cabin. Since we had been on board the sister ship Favolosa in 2014, we were familiar with the ship's layout. The cabin was adequate and later found that our cabin steward Rodalyn did a good job of keeping it clean. I had chosen this ship for the itinerary and because it had a covered pool- a must for my children in case of bad weather. We dined in the New York New York restaurant. The dinners were very good- although the food took a lot of time to be served. The shows in the Stardust theater were average to good- two (the duos circus and the acrobatic shows) were excellent. The tenor was excellent as well. The ship has two covered pools and 1 outside pool. The covered pools were great for my children who enjoyed swimming almost every day- even for 2 hours after we came back from an excursion. However, the main heated pool on Lido Calypso had water that was treated with very powerful chemicals which made almost every one's eyes burn. I suspect that they used a lot of chemicals instead of changing the water. The buffet lunches were as expected- good and crowded, and we never ran out of food. The animation team, specially the Brazilian dance instructor Brenier was great. We were very happy with the cities we visited. St. Petersburg was really great, so was Gdansk. My main issue with the Pacifica was that of cleanliness. 1-The public lavatories near the pools did not have automatic doors or even water taps that turn on and off automatically like you find in every major airport on in good restaurants. This meant that 3000 people were touching the same doors and turning on and off the same taps after using the WC- a sure recipe for transmitting germs. 2- The dishes and plastic cups in the buffet area were never really clean. They were always wet and you always felt that they were just rinsed hastily and put back into use. The disembarkation process was very smooth. The cities we visited were so great that we set aside our concerns. However, I would hesitate to recommend this specific Costa ship. Read Less
1 Helpful Vote
Sail Date: September 2014
Notes & comments on our recent cruise. Cruise facts: 12 day cruise on Costa Cruise line leaving from Hamburg, Germany, visiting 8 ports, final port of embarkation, Marseilles, France. Boarded ship in Hamburg. Nice ship, comfortable ... Read More
Notes & comments on our recent cruise. Cruise facts: 12 day cruise on Costa Cruise line leaving from Hamburg, Germany, visiting 8 ports, final port of embarkation, Marseilles, France. Boarded ship in Hamburg. Nice ship, comfortable cabin, Not perfect but OK. Dinner that night in main dining room, a 2 story room that seats 1300 people. Passengers speaking 5 different languages contributed to a rather noisy environment. Our cruises on most if not all other large ships had 2 separate dining rooms. Other observations from the dining room: No water served unless you bought and paid for a bottle of water $3.50. Coffee not served after meal with dessert unless specifically ordered with meal. No cream or real milk for the coffee (anywhere or anytime on the boat). Available milk appeared to be made from powdered milk and was like skim milk in the coffee. Not good! Other comments on the dining room: The menus were OK but not up to expectation or standards used to us on other cruise lines. Same menu for breakfast every morning. Ne menu per table shared by all. Menu selection and food quality OK but not up to our expectation or standards. Breakfast in the dining room was interesting as it was a combination of “sit down & order” and Help yourself buffet. You could sit down and order your eggs or other hot items but if you want fruit, juice, rolls, muffins etc you had to go get it yourself. The Buffet was kind of typical cruise ship style with these notable differences. EVERYTHING you were going to eat or drink had to be self served. No waiters brought coffee or drinks around unless bar orders. You needed to get your food or drinks, find a table (not always easy) and then go back for your food or drinks that you were unable to carry on your first trip. Refills.... Go get it yourself no table service. Food was OK, coffee terrible. Desserts were very disappointing and not at all tempting. I actually lost weight on this trip! There was a Pizzeria on the ship. $4. Per pizza. Also free pizza by the slice in the buffet. I love pizza and tried both. Worse pizza I ever ate and the only pizza I ever ate and did not like! Other than the Pizza we did not try any of the other restaurants that were optional pay venues. One other comment on the buffet. It closes each night around 10 after that the only option for food or drink is room service. Costa advertises 24 hour room service, what they fail to mention is the cost $5.pp even for just coffee. Another thing widely advertised is WI/FI throughout the ship, fail to mention fifty cents per minute. Cruising on a foreign ship and foreign Port. I would not do it again or recommend it. There were probably less than 2 dozen English speaking passengers. It seemed everyone was speaking different languages and people did not speak to others they did not know. Strange feeling being on a large boat with lots of people and no one speaking to each other. In cabin TV service one English speaking channel (BBC News) and one English speaking movies played each day throughout the day. Ship announcements made in 5 languages could be a bit annoying but not a big deal. Entertainment and facilities on the boat were all good, no problems there. Summary: We had a lousy time due mainly to the "major problem" and would never sail with Costa again, even if FREE!   Read Less
3 Helpful Votes
Sail Date: August 2014
This has been the worst vacation I have ever had although the expectations were really high. We were looking forward to going to the Norwegen fjords, escaping from the hot summer days and enjoying good food. Actually, we were promised ... Read More
This has been the worst vacation I have ever had although the expectations were really high. We were looking forward to going to the Norwegen fjords, escaping from the hot summer days and enjoying good food. Actually, we were promised that the food in the Costa Pacifica was amazing. To our disappointment, the food has been the worst I had payed for to dine out. I have to say I didn't have high expectations on the buffet for breakfast and lunch which was awful by the way, with thousands of people fighting to get a fried egg. In Celebrity, we fought for sushi. The main problem was dinner, I have been in other cruises like Carnival or Celebrity whose dinners were amazing, totally amazing. Costa dinners were horrible, totally disappointing, trying to offer well presented plates but with horrible execution and taste. I had to take out of my mouth some fish and meat because I could not bite or swallow it. This is how bad it was. The entertainment was laughable. Each day was worse and on the nav days I was totally bored. I stopped going to the night shows because they kept bringing these two singers (couple) that I could not stand. Out of 12 days, 4 were nav days and I was disappointed to the cities they took us in beautiful Norway. The best stop was Lofoten Islands, the only memorable thing in the trip. They didn't show any flexibility and you disembark the ship when they want, not when you want. The most amazing thing is that they sell a high end experience and you get a low end experience. They compete with Pulmatur, not with MSC or Celebrity. Read Less
2 Helpful Votes
Sail Date: July 2014
Before leaving on this cruise, I read some reviews on cruise critic and was a bit concerned, but the itinerary of this trip was too appealing. Now, I am wondering what people's expectations were? I found the staff extremely helpful, ... Read More
Before leaving on this cruise, I read some reviews on cruise critic and was a bit concerned, but the itinerary of this trip was too appealing. Now, I am wondering what people's expectations were? I found the staff extremely helpful, switching languages effortlessly and answering every question clearly. The cabin was lovely and constantly being tidied and cleaned. I am celiac and the attention paid to ensuring gluten free dining was amazing. Evenings in the dining room revealed one waiter looking after all the gluten free diners scattered at various tables exclusively. The menu selection was wonderful and the meals delicious- the portion size was exactly what it should be- no need to worry about over eating and gaining weight on this trip. Breakfast and lunch for the gluten free crowd was again in the dining room in a specially marked area. Again, the staff was attentive and the meals delicious. One waiter almost dived across the table to save me from eating a non gluten free bun that had been left for the partner of another passenger who was not celiac. We had a good laugh. A few questions to other reviews- Why do you need to see the captain so badly and talk to him? Doesn't he have a job to do? If I saw the captain regularly, I would be concerned The entertainment may not have been for everyone every night, but some nights were great. The choices of other bars could surely let you find something to do and listen to. The staff in the bars were also interesting to talk with and provided great service. I have a feeling that what made my trip outstanding and perhaps left others wanting, was the dinner assignments. I lucked out with a great group and then met other fascinating people at breakfast, lunch and the excursions. Read Less
2 Helpful Votes
Sail Date: June 2014
Just returned from fjord cruise , this was our first cruise and as such was really ok, we chose the all inclusive option and seemed to work fine although there were no premium brand spirited the brands they used were unknown to us. We had ... Read More
Just returned from fjord cruise , this was our first cruise and as such was really ok, we chose the all inclusive option and seemed to work fine although there were no premium brand spirited the brands they used were unknown to us. We had an outside cabin with balcony which was large enough and kept clean and tidy by our steward, on down side only English tv was news channel, mainly Italian and German channels. The food was ok small portions in evening but 5 courses and generally enough choice, for an Italian ship pasta dishwasher poor though. Breakfast and lunch was a bit of a free for all with greedy Germans taking up most of tables but selection of food was good. Late night food was only cheese and tomatoe pizza with salad.. Ship is well fitted out and has plenty to do on board, don't bother to pre book excursions as these are not very good and you can get better deals once you get of ship. Crew on board are helpful and in general good fun, ship is kept spotless, we would use again for sure. Read Less
1 Helpful Vote
Sail Date: June 2014
We saw 9 countries in ten days and the sites were fabulous! The price for the 4 of us including taxes and port fees was $2170. The ship was clean and heavily decorated in a tacky manner. This is our 3rd cruise with Costa so we knew what we ... Read More
We saw 9 countries in ten days and the sites were fabulous! The price for the 4 of us including taxes and port fees was $2170. The ship was clean and heavily decorated in a tacky manner. This is our 3rd cruise with Costa so we knew what we were getting and what we would never get with them. The only reason we travel with them is because they drop their price so dramatically in the US market when the ship isn't filled within a month of departure. We met at least 6 other American families all of whom booked last minute when the price dropped. Most of these families were in the military stationed in Germany. We embarked at 4:45 for a 7:00 PM departure. We were handed a flyer explaining that we had missed the life boat drill and would need to attend the 6:40 PM life boat drill which was problematic as we had the 1st dinner seating at 6:00 PM. (There is an as you wish time dining but you have to book a suite to be entitled to that.) We arrived at the dinner before they opened the doors in hopes that we could place our order and leave to attend the life boat drill. We had to carry our life vest to dinner. There is no alternative free (ha ha) dining opportunity with Costa other than pizza. If you miss dinner than you are eating pizza or paying to eat at their gourmet restaurant. There is no gentile guidance to your table. It is a free for all to fine your table once the doors are open. Our drink order was promptly taken. We were informed that no water would be served at the table unless we purchased it, and that we could be served hot tea but not iced tea unless we paid for it. After getting approval from someone the waiter agreed to bring us ice to put in the hot tea. Of course, we do not get the tea until approximately 30 minutes later and the ice comes long after that, but most disturbing is that our food order is not taken until 6:40 the same time our life boat drill is to take place. As a result, we miss the first 5 minutes of the life boat drill so we are told we must come back early from the port the next day to attend the drill. I ask if they can allow us to watch it later that night and I am informed, "no, I must come back the next day". We get the first course sometime after 7:00 PM. At 7:55 we are served desert and the Maitre De comes by at 8:00 PM asking us to leave. We finish desert by 8:05 and in an effort to accommodate the Maitre De we ask to take the hot tea with us to finish it away from the dining room. The waiter says that is not allowed. I ask him to get the Maitre De. The Maitre De comes and accuses me of being later for dinner because he has seen me walk through the restaurant carrying the vest. When I try to explain to him what he saw he refuses to listen to me and accuses me of lying to him. I can't believe that this man has accused me of lying to him so I go down to customer service to complain. They take down the information, but I have to go back to get his name. This Maitre De sees me and covers his name tag. When he asks what he could do for me, I explain that I would like to know his name. He refuses to give it to me. I go back to customer service and repeat all of this. Customer service promises to get back with me the next day. I wait until about 10:00 PM the next day and inquire why they have not gotten back with me. They say that another Maitre De should have talked with me at dinner that night. They promise to check up on it. The next night I get another assistant Maitre De explaining that the other assistant had had a bad day, and they gave me a bottle of wine. I never see the Maitre De in charge. This kind of treatment would never occur at their sister Holland America. They leave only one ice machine on in the buffet when they have pizza service. If that machine is out of ice which occurs frequently, the wait staff will tell you that there is no other way to get ice until you demand that they get it for you. The meat and seafood are very low quality, and they try to conceal this by drenching it in olive oil. Breakfast is also heavy on the oil. They apparently do not wash the duvet during your cruise as my 14 year old son was frequently bringing back food and spilling it on the duvet and the duvet was flipped and altered to show less spills, but it was never washed. Having said all of this, my biggest aggravation with Costa is their misinformation and lack of information about the ports of call. The English speaking representative did not post hours of availability until the cruise was half over. Costa had a shuttle at each of the ports with the exception of St. Petersburg. The shuttle was always more expensive than a taxis for a party of 4 and often more expense than a taxis for a party of 2. I was told by customer service that there was no train service at the Gdynia port. Thanks to Cruise Critic I knew otherwise. I can't begin to count the number of times that I was told by Costa that if I didn't take their excursion that Russia would not let me exist the ship since I had no Russian Visa. Again, thanks to Cruise Critic I knew this was not the case. You will receive no information at all from Costa about any of the ports of call other than their excursion advertisements. Again, to save money the hot tub is cool and the pool is cold. I have an 8 year old and there were many other children on this cruise. Costa refuses to allow children in the hot tub with their parents. The pool is so cold that parents and many kids do not want to go in it so pool time is not pleasant if you have children. If you are expecting this to be a lovely cruising experience than you will be greatly disappointed. If you wait until one month or less out and you see that the price has plummeted and you are only looking for this cruise to be transportation and a floating hotel albeit with bad food then it is a worthwhile experience. Come fully knowledgeable about your ports of call and a low expectation of service and food.   Read Less
Sail Date: May 2013
We are a young couple and this was our first cruise visiting Stockholm, Helsinki, St Petersburg, Tallin, Riga, Klaipedia, Gydnia and Warnemunder (Bornholm cancelled). Overall we had very good impressions of the cruise. We mainly used the ... Read More
We are a young couple and this was our first cruise visiting Stockholm, Helsinki, St Petersburg, Tallin, Riga, Klaipedia, Gydnia and Warnemunder (Bornholm cancelled). Overall we had very good impressions of the cruise. We mainly used the ship as a floating hotel and made the most of our days in our ports of call. We did hear people complain about the quality of the ship and service with Costa, however these were always people that had been on several cruises previously. We had nothing to compare Costa with so we loved it. Here are our top tips: -Don't bother with excursions. If you are young (or even not so young) and fit, there is no need to book excursions. The exception is St Petersburg where you need a visa, so it is much easier to book a cruise excursion and go on their group visa than organise and pay for your own seperately. The other ports of call were all close enough to the city to walk (all less than a 30-minute walk). We really like this! - Get the drinks package. It only costs around 19euros a day if you book in advance and it is worth every penny. You have access to plenty of drinks on the menu (including cocktails, but only Carlsberg for beer). The prices on the menu were really expensive (7 euros a cocktail minimum, 6 euros a pint, 5 euros for wine, 4 euros for soft drinks) so you quickly make up for the price of the package. -Make the most of Klaipedia! It is a really small village/town and you can do that very quickly in the morning, however it is worth getting the ferry (almost next to the ship) to a little island. You then walk through this forest and there is a really beautiful beach at the end. I would recommend doing this than going back to the ship like everyone else! -Breakfast is much better at the buffet than the restaurant. It took us a few days to figure this out because you would think the opposite! You can only find the pancakes at the buffet. Bad points: -The maitre d' in the New York restaurant was such an arrogant pig. Someone on our table complained because their beef looked awfully like pork. The maitre d' was SO rude to her it was just embarrassing. -The average age on the ship at this time of year was around 75 and the large majority of people on the ship were German. The next biggest nationality was French then there were only 16 British people (plus a few Americans). If you don't speak any other languages you don't have loads of people to talk to. -The buffet was not very good quality and they only ever had 1 type of pizza (a bit ironic considering they always vent about being an Italian company...) -The tea was vile. Lipton is just awful. Bring your own teabags!!! Conclusion The good points far outweigh the bad points for us. We would recommend the cruise to other first time cruisers but be prepared for a downgrade if you are an experienced cruiser (afterall, you get what you pay for). Read Less
Sail Date: July 2012
I looked forward to this cruise for a very long time - and now it is over since a few months! But it was a very good cruise experience. The Costa Pacifica is in a well condition, also the staff was neat - for example at the guest ... Read More
I looked forward to this cruise for a very long time - and now it is over since a few months! But it was a very good cruise experience. The Costa Pacifica is in a well condition, also the staff was neat - for example at the guest service center, everyone could help the passengers and of course - some italian women were beautiful. :-) Our waiters in the main restaurant were funny and they did a good job. We also liked the dinner in the main restaurant "My Way", also the buffets were good at lunchtime - every day another kind of food. But the breakfast could have been more attractive... The service aboard the ship has been quite good. The animation aboard has been very good - very funny and creative, for example, I loved the quiz shows!!! The ship has facilities for nearly everyone - a huge theatre, a lot of deck space, three pools (sadly two covered my a sliding roof - it was closed for the whole cruise), a kids corner, and so on... The itinerary was very interesting: Beautiful Shetland-Islands, awesome icelandic landscape, icy Spitsbergen and impressing Norway with blue sky and sushine at the North cape! Great. So all in all we had a great cruise experience with nearly no hints and complaints Read Less
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