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12 Helpful Votes
Sail Date: February 2016
So before I start I want to acknowledge all the other reviews for MSC and the Orchestra and appreciate that everyones expectations and experiences are individual and I will just be representing ours as 6 family members including ... Read More
So before I start I want to acknowledge all the other reviews for MSC and the Orchestra and appreciate that everyones expectations and experiences are individual and I will just be representing ours as 6 family members including Grandparents and an 11 year old. For the past 5 year we had enjoyed a 5 star winter break to Sharm but with this not being an option in 2016 we decided to try a cruise over half term. MSC and the Orchestra provided everything that we were looking for. The ship offers something for all the family and is flexible in terms of dress code, so whilst its lovely to dress up a couple of times for Gala night this wasn't required every night which for us was perfect. Everyone on board works really hard and does their best to ensure all the passengers have a great time. Yes Brtis were definitely in the minority but this didn't bother us and we enjoyed the language exchanges in the lift each day. Food was great, yes the self service is busy at breakfast and lunch but eating outside was a preferable option. We enjoyed the pay for restaurant which was reasonable and they supplied a lovely birthday cake and bottle of bubbles. We thought the food in the sit down option was exceptional. We only had inside cabins and yes they were small but had everything we needed and the delivery of a continental breakfast each morning was lovely. We felt at £500 each for a weeks holiday this cruise was an absolute bargain and fitted in with half term dates visiting some of the most beautiful islands on earth and I have travelled extensively. We are already looking forward to our 2017 cruise to Dubai with MSC. Read Less
7 Helpful Votes
Sail Date: December 2015
The trip started off poorly when our bags were not immediately delivered at the airport carrousel. we were about 10 people and waited 1.5 hours. We were told by Air France they had been transferred to the ship directly, "like ... Read More
The trip started off poorly when our bags were not immediately delivered at the airport carrousel. we were about 10 people and waited 1.5 hours. We were told by Air France they had been transferred to the ship directly, "like Costa". when we get outside the incompetent Rep from MSC was unable to answer anything. We found out later the bags were actually sitting on the tarmac and got the bags ourselves. Check IN went OK but makes no sense - Example you do not give your credit card at check IN. you need later to one of 8 machines once on board to activate your card The service in general was extremely poor quality. There is no sense of client centricity, courtesy that you find with other cruise lines. This means to me that the Hotel manager is not doing his job, nor is their a corporate culture of client satisfaction The security people I believe are Israeli and very serious from a protection perspective (appreciated) but not at all friendly and only speak English. They made you feel like a criminal every time you got on and off the boat. Literally I was affraid of being thrown up against a wall with the looks they gave. There was only one competent person in the Excursion desk. the others were just helpless. excursion are expensive for what they give. If you wanted to visit the ship 39 euros. on other lines it was free Food was really bad. the only really good meal was the Christmas Eve dinner and the pizza! The wine package publicized as being 215 ended up being billed for 264.50. don't ask me how it got to that price Their Casino allows smoking which is horrible and I found it very dubious personally. In the end it was the lack of client focus, lack of courtesy that has push me to write this negative review. The cruise was a Christmas gift from my in-laws for the whole family. MSC comes off is being money hungry, ill-bred and just bad. I have traveled on Costa, Carnival, Celebrity, Paul Gaugin, Cunard and Pontant – this was my first and last trip with MSC Read Less
MSC Orchestra Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.0
Entertainment 3.0 3.4
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.3
Family 3.0 3.3
Shore Excursion 4.0 3.1
Enrichment 2.0 2.8
Service 3.0 3.4
Value For Money 4.0 3.3
Rates 4.0 3.9

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