This company has gone down hill. This was our second cruise with American Queen. We took the Queen from New Orleans to Memphis in Nov 2019. It was amazing; great food; great service; great tours. We were so excited to go on another cruise after the success of our first one. We were so disappointed with the Empress. Between the cruise and airfare, we (my husband and I) paid almost $10,000. ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! We are pleased to hear that the scenery was amazing; however, we are disappointed to hear about the dining experience and the cancelled tour on Monday that...
We wanted to love this trip, but we will never sail with American Queen Voyages again. The destination, Southeast Alaska, is beautiful, and the mix of shore and water sight-seeing was good. Leadership and management of AQV is abysmal, the worst we’ve ever encountered in the travel industry.
We travel a lot and are veteran cruisers, having traveled on 12 cruises with four other cruise lines. The ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! We are glad to hear you enjoyed the destination. However, we are very disappointed to hear about the overall experience onboard not meeting expectations. We...
In midst of wave of new Covid cases, safety is not a big concern. They spray the luggage, but mask enforcement is minimal if at all. It has been shown that contacting Covid from surfaces is at the bottom of the list. No social distancing in any venue. Supposedly they follow state law when docked and on land, but not when moving on water. If you need mask protection when at the dock, you ...