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American Queen Voyages USA Cruise Reviews

The folding stacks
Calliope
Sun Deck. Only accessible by stairs. No bar service.
Sun Deck. Only accessible by stairs. No bar service.
Cruiser Rating
4.0
Very Good
187 reviews

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1-10 of 187 American Queen Voyages USA Cruise Reviews


Disaster

Review for American Queen to U.S.A.

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cmichaelcornely
10+ Cruises • Age 70s

From the beginning a Disaster Boarding through a dirty port gangway Very weak welcome aboard Dirty Boat Sparse crew Boat broke did not go for two days Food awful and cold Bars terrible Only 3 not open most of the time Only two bartenders Dirty glasses everywhere food, dirt on decks Cigarettes' buts on floor Housekeeper sporadic Ports ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi cmichaelcornely! We are disappointed to hear that you found many parts of the sailing disappointing. We have passed your feedback along to our team....

Sail Date: September 2022


Poor website

Review for Ocean Voyager to U.S.A.

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Smitty3993
10+ Cruises • Age 80s

Our first problem was after we signed up, we could no longer see the itinerary online. I was told to look at a different date and use that itinerary. After we filled in the online information form and submitted it we could no longer see what we submitted. We were sent a thank you e-mail and told that they would notify us if they needed any more information. About two weeks before sailing I called ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Smitty3993! Thank you for taking the time to leave us a review. We are disappointed to hear that you did not have a great pre-cruise experience and did not like other aspects of the...

Sail Date: July 2022


Disappointed

Review for Ocean Voyager to U.S.A.

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KCFlyer
10+ Cruises • Age 70s

We had a wonderful cruise this spring on the Empress in Washington and Oregon, and were excited to rejoin American Queen in Toronto. Unfortunately, the Toronto to Chicago cruise disappointed us in so many ways. The pre-cruise hotel check-in was chaos. There was only one person there who seemed to know what was required, and he turned away many people who had not brought the proper documents ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi KCFlyer! Thank you for taking the time to leave a review. We are disappointed to hear that you did not have a great experience. We will pass along your comments to the crew....

Sail Date: July 2022


Choose Another Line

Review for Ocean Navigator to U.S.A.

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djett
10+ Cruises • Age 70s

Having taken three previous cruises with American Queen (Upper Mississippi, Nashville to Memphis, and the Columbia River) my wife and I were expecting the same excellent cruise experience on the Ocean Navigator cruise from Chicago to Chicago (June 4-19) which we just completed. We received just the opposite. Had this been our first voyage with American Queen lines, we would not even consider ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello djett! Thank you for your feedback. We are disappointed to hear you did not enjoy many aspects of the cruise. We will pass this information along to the crew....

Sail Date: June 2022


Loved learning about Corps of Discovery Expedition and the river locks

Review for American Empress to U.S.A.

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water kid
6-10 Cruises • Age 60s

The boat was period décor throughout. Having a little balcony was relaxing. I was on a Road Scholar booked trip so excursions were included and well arranged. Learning about the hardships of the Discovery Expedition, it was surprising that the trip was completed. The food in the main dining room was sumptuous with a variety of choices. I personally opted for the River Grill. It was more ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello water kid! We appreciate your kind words and are thrilled you had an excellent time on American Empress. We hope to welcome you back aboard in the future!...

Sail Date: May 2022


Not worth the Money, would never go again

Review for Ocean Victory to U.S.A.

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Jim12345
6-10 Cruises • Age 60s

Hmmm, hard to know where to begin. Embarkation was 2 hours late, we were told a mishap on the locks leading into Lake Ontario caused the ship to be delayed. Okay, I'll buy that one. The ship was 2 hours late going through the Welland Canal, and then another half hour delayed due to a medical issue with an elderly passenger. The Captain insisted on leaving Port Colborne on time, even though ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Jim12345! Thank you for taking the time to leave us a review. We are disappointed to hear about embarkation, delays, the excursions, the situation with the entertainer, and the bus ride to...

Sail Date: May 2022


Cincinnati? to Memphis

Review for American Countess to U.S.A.

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CruisinCadie
10+ Cruises • Age 70s

Warning: This may be long and a bit rambling, but there are many good things to say about this cruise. DH and I are in our 70's. This was our fourteenth cruise overall, but our first river cruise. Way back in February 2020, we booked a cruise from Memphis to New Orleans on the American Queen. After 4 cancellations, 3 due to COVID and 1 due to Hurricane Ida, we said forget it. AQV gave us ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello CruisinCadie! Thank you for leaving us a review. We are so happy that you enjoyed your time on the American Countess. We can't wait for you to join us on a Memphis to NOLA cruise!...

Sail Date: May 2022


pleasant, easy going cruise

Review for American Empress to U.S.A.

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roamgeorgia
10+ Cruises • Age 70s

Staff worked very hard to please the guests. The crew continually displayed great enthusiasm and many wore more than one hat--and wore them well. Cabin was comfortable. Dining room food was very good for the most part with enough variety for a week on board. Excursions were somewhat limited due to inclement weather and location. Talented musical entertainers. Our first river cruise after ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello roamgeorgia! We are thrilled to hear you had an excellent time sailing with us, despite the sporadic T.V. reception. We will make sure to pass your feedback along to our crew....

Sail Date: April 2022


Understaffed, overrated, not what was promised

Review for American Countess to U.S.A.

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Hamlet cruiser
10+ Cruises • Age 70s

I have emailed, left a note on the website, spoken to escalated customer service rep and requested a call from Mr Waggoner to discuss the MAJOR problems on the cruise. Staff on board were wonderful but woefully understaffed. Dining room normally has 16 servers-only six! Food ALWAYS cold-soups always tepid at best. One stop (can’t call it a port) not planned, had NO services! We needed ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Hamlet cruiser! We apologize for the staff shortages and food issues, along with the service, medical situation, and entertainment. We have passed your feedback on to the team....

Sail Date: April 2022


Slightly disappointing trip

Review for American Queen to U.S.A.

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AliWood
6-10 Cruises • Age 60s

This cruise was booked in 2019 for sailing in 2020, but eventually we did it in April 2022. New Orleans to Memphis. Check in at the Hilton Riverside the day before, plus Covid test, was straightforward. We did not stay at the Hilton, but on departure day made our way to the Hilton by cab. We had booked the pre-cruise excursion, which was excellent. Amusing and informative guide for a 4 hour ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi AliWood! We appreciate you taking the time to leave us a review. We are disappointed to hear about a lack of communication about The River Grill and bar. We are glad you enjoyed some ports...

Sail Date: April 2022


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USA Cruise Reviews for American Queen Voyages (formerly American Queen Steamboat Company) Ships
Ocean Navigator USA Cruise Reviews
Ocean Navigator USA Cruise Reviews
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