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American Queen Voyages USA Cruise Reviews

Special guest singer! He was fun!
Empty lunch buffet at the grill half way through lunch.  salads but no sandwiches.  Patrons waited 30 minutes for it to be replenished
Soooooo relaxing . . . watching the barges ply the mighty Mississippi.
Natchez "Under the Hill"--a long-ago red-light district.
Cruiser Rating
4.0
Very Good
181 reviews

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1-10 of 181 American Queen Voyages USA Cruise Reviews


Disaster

Review for American Queen to U.S.A.

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cmichaelcornely
10+ Cruises • Age 70s

From the beginning a Disaster Boarding through a dirty port gangway Very weak welcome aboard Dirty Boat Sparse crew Boat broke did not go for two days Food awful and cold Bars terrible Only 3 not open most of the time Only two bartenders Dirty glasses everywhere food, dirt on decks Cigarettes' buts on floor Housekeeper sporadic Ports ...
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Sail Date: September 2022


pleasant, easy going cruise

Review for American Empress to U.S.A.

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roamgeorgia
10+ Cruises • Age 70s

Staff worked very hard to please the guests. The crew continually displayed great enthusiasm and many wore more than one hat--and wore them well. Cabin was comfortable. Dining room food was very good for the most part with enough variety for a week on board. Excursions were somewhat limited due to inclement weather and location. Talented musical entertainers. Our first river cruise after ...
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Sail Date: April 2022


Understaffed, overrated, not what was promised

Review for American Countess to U.S.A.

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Hamlet cruiser
10+ Cruises • Age 70s

I have emailed, left a note on the website, spoken to escalated customer service rep and requested a call from Mr Waggoner to discuss the MAJOR problems on the cruise. Staff on board were wonderful but woefully understaffed. Dining room normally has 16 servers-only six! Food ALWAYS cold-soups always tepid at best. One stop (can’t call it a port) not planned, had NO services! We needed ...
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Sail Date: April 2022


Slightly disappointing trip

Review for American Queen to U.S.A.

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AliWood
6-10 Cruises • Age 60s

This cruise was booked in 2019 for sailing in 2020, but eventually we did it in April 2022. New Orleans to Memphis. Check in at the Hilton Riverside the day before, plus Covid test, was straightforward. We did not stay at the Hilton, but on departure day made our way to the Hilton by cab. We had booked the pre-cruise excursion, which was excellent. Amusing and informative guide for a 4 hour ...
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Sail Date: April 2022


History, geology and geography abound!

Review for American Empress to U.S.A.

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Salish Sailor
10+ Cruises • Age 70s

We live in the Pacific Northwest, so we are familiar with much of the territory that we visited, but we wanted to see it from the rivers. Our special interests were the history and geology. Since we know the area, we did not take many of the special (extra charge) excursions, but the one that we did take...the jetboat into Hells Canyon...was a highlight of the trip for us! We highly recommend ...
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Sail Date: April 2022


Ft Lauderdale to Bahamas RT-12 days

Review for Ocean Voyager to U.S.A.

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Janet Doew
6-10 Cruises • Age 50s

Chose due to pricing and new location. Have been on many previous cruises and this by far, the worst. Poor communication, constant changes. Very small ship making one feel trapped due to limited/changed excursions which were blamed constantly on weather (only accurate one night). They added one boring day at sea and second day at Freeport Bahamas which was just primarily poor and pressured ...
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Sail Date: April 2022

Traveled with disabled person


Lower Mississippi on American Countess

Review for American Countess to U.S.A.

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Mffthie
10+ Cruises • Age 2020s

Thought this was an interesting itinerary and a group of 10 friends booked through local travel agent. Spent an extra night in New Orleans and stayed on an extra night in Memphis at the end of the cruise. Understaffing was evident from the time of required PCR testing the night before sailing. I spent an hour in line trying to register. They had only two representatives checking ID and ...
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Sail Date: April 2022

Traveled with disabled person


Did not live up to our expectations

Review for American Countess to U.S.A.

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Large1937
10+ Cruises • Age 80s

We were so excited to try the new ship by American Queen. From the time we arrived to check in for our Covid test, it was so disorganized. It took forever to get through all of the procedures and seemed like personel were not prepared. Our rooms were very nice and we had a great cabin steward named Richard. We had ask for early seating at 5:30 as our party of four had issues with eating late and ...
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Sail Date: April 2022


Enjoyed lobster almost every night.

Review for Ocean Voyager to U.S.A.

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bxny
10+ Cruises • Age 70s

We drove to Jacksonville for the pre cruise hotel and COVID testing and boarded the next day. Cabin was small on deck four and the bathroom had the smallest shower but our attendant was awesome. Due to stormy weather they canceled Canaveral but we saw a launch from sea. Amelia island was also canceled. There were not enough activities on board to keep us entertained. Very boring. Spent 2 ...
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Sail Date: April 2022


American Countess Deboggle

Review for American Countess to U.S.A.

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DAPRiDG
6-10 Cruises • Age 60s

First time American Countess cruiser. I am a frequent traveler. Many cruises and adventures. Worst service and attitude from restaurant staff I have ever experienced. Dinner was served cold every night. If you miss lunch no food is available. Do not bother to ask them to replenish Worst experience ever and I have 5 days left. Marketing definitely misrepresented amenities online. Will never return. ...
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Sail Date: March 2022


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USA Cruise Reviews for American Queen Voyages (formerly American Queen Steamboat Company) Ships
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