American Queen Voyages USA Cruise Reviews

Fishing boat in Petersberg harbour
Photo Credit: OneTimeCruiser01
Another yummy dessert
Photo Credit: OneTimeCruiser01
Kayaking in Misty Fjords
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French balcony cabin window
Photo Credit: OneTimeCruiser01
Cruiser Rating
3.9
Average
209 reviews

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1-10 of 19 American Queen Voyages USA Cruise Reviews


Disaster

Review for a U.S.A. Cruise on American Queen

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cmichaelcornely
10+ Cruises • Age 70s

From the beginning a Disaster Boarding through a dirty port gangway Very weak welcome aboard Dirty Boat Sparse crew Boat broke did not go for two days Food awful and cold Bars terrible Only 3 not open most of the time Only two bartenders Dirty glasses everywhere food, dirt on decks Cigarettes' buts on floor Housekeeper sporadic Ports ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi cmichaelcornely! We are disappointed to hear that you found many parts of the sailing disappointing. We have passed your feedback along to our team....

Sail Date: September 2022


The worst and most expensive cruise we have ever done

Review for a U.S.A. Cruise on American Queen

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Fesey
10+ Cruises • Age 60s

This was a bucket list holiday for my husband and I travelling from Minneapolis, Minnesota to New Orleans. We paid over £6000 each for a 14 day holiday - a majority of Americans paid $20,000 per cabin. We travelled from Redwing Minneapolis to New Orleans in an inside cabin. This was the cheapest cabin available. Our holiday started on 12th September and ended 26th September 2022. The weather ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Fesey! Thank you taking the time to leave a review. We are disappointed to hear about the problems with staff, food, and cancellations. We will pass the feedback along to our team....

Sail Date: September 2022


Lots of problems

Review for a North America River Cruise on American Countess

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bevahoop
10+ Cruises • Age 70s

I just finished my trip on the Countess. First positive: very nice boat, great cruise and assistant cruise directors who also provided great entertainment. Negatives: We were told there would be COVID testing before the cruise. Upon arriving at check-in we were informed no testing would be done. This information should have been provided before cruise. The steering went out on the boat the first ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello bevahoop! Thank you for taking the time to leave a review. We are disappointed to hear about the tugboat and fire alarm situation. We will pass your feedback along to American Countess....

Sail Date: July 2022


Poor website

Review for a U.S.A. Cruise on Ocean Voyager

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Smitty3993
10+ Cruises • Age 80s

Our first problem was after we signed up, we could no longer see the itinerary online. I was told to look at a different date and use that itinerary. After we filled in the online information form and submitted it we could no longer see what we submitted. We were sent a thank you e-mail and told that they would notify us if they needed any more information. About two weeks before sailing I called ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Smitty3993! Thank you for taking the time to leave us a review. We are disappointed to hear that you did not have a great pre-cruise experience and did not like other aspects of the...

Sail Date: July 2022


Understaffed, overrated, not what was promised

Review for a U.S.A. Cruise on American Countess

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Hamlet cruiser
10+ Cruises • Age 70s

I have emailed, left a note on the website, spoken to escalated customer service rep and requested a call from Mr Waggoner to discuss the MAJOR problems on the cruise. Staff on board were wonderful but woefully understaffed. Dining room normally has 16 servers-only six! Food ALWAYS cold-soups always tepid at best. One stop (can’t call it a port) not planned, had NO services! We needed ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Hamlet cruiser! We apologize for the staff shortages and food issues, along with the service, medical situation, and entertainment. We have passed your feedback on to the team....

Sail Date: April 2022


American Countess Deboggle

Review for a U.S.A. Cruise on American Countess

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DAPRiDG
6-10 Cruises • Age 60s

First time American Countess cruiser. I am a frequent traveler. Many cruises and adventures. Worst service and attitude from restaurant staff I have ever experienced. Dinner was served cold every night. If you miss lunch no food is available. Do not bother to ask them to replenish Worst experience ever and I have 5 days left. Marketing definitely misrepresented amenities online. Will never return. ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello DAPRiDG! We appreciate the feedback; however, we are disappointed to hear that you did not enjoy your experience aboard American Countess. We will pass your feedback along to the crew....

Sail Date: March 2022


Disaster

Review for a U.S.A. Cruise on American Queen

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cmichaelcornely
10+ Cruises • Age 70s

I have been on over 20 cruises and I believe I can evaluate from experience This was the worst cruise that I have ever been on. The irony is that that Cruise line did not care These were the low points; BOAT dirty. I have dozens of photos of filth, cigarette butts, dirty dishes and glasses. The Boat went no where at the start because it broke and they told us nothing. They ...
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Sail Date: September 2021


If you are under 70 and/or an active person, this cruise is not for you

Review for a U.S.A. Cruise on American Duchess

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denschrim
6-10 Cruises • Age 60s

My husband and I took the American Duchess from St. Louis to Minneapolis on the Mississippi River. We knew it would be quieter than other cruises we have taken, but we were not really prepared for how little there was to do (both onboard and at the ports of call). The boat had virtually no entertainment, other than cheesy 45-minute shows given each day by an entertainment staff of 3 people ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello denschrim, Thank you for taking the time to share your experience. Life is slower on the river! It's what many of our repeat guests enjoy. Our authentic, American paddlewheelers offer...

Sail Date: July 2021


Prison Ship for the Elderly provides no sternwheel and substandard food

Review for a U.S.A. Cruise on American Duchess

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MECR2020
10+ Cruises • Age 50s

I chose this cruise because it had always been a dream of mine to cruise the Mississippi on a sternwheeler. I made it specific to my on-line discount travel clearinghouse that it had always been my dream. Firstly, American Queen failed to disclose the condition of the ship even though they had advance notice that the sternwheel had fallen off on a previous itinerary. This notice had been shared ...
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Response from BriannaH, Guest Relations @American Queen Voyages

MECR2020, We are very truly sorry for your experience. This is certainly not how we expect anyone to experience our river cruises. We did send notification about the paddlewheel ahead of...

Sail Date: February 2020


Poor excursions; poor customer service; great food and restaurant service

Review for a U.S.A. Cruise on American Queen

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CAlgee
6-10 Cruises • Age 70s

We selected this cruise as we were traveling with 2 other couples who live on our street. This is not the best of the ships in this line but selected as one couple needed a lower cost cruise. Rooms small and cramped and flooded during rains. Employees who work hard were up at 5am pushing rainwater off deck, but the problem, aside from the noise, was that water was pushed inside the ...
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Response from JaneF, Guest Relations Manager

Dear CAlgee, American Queen Steamboat Company cares about their guests and their feedback is extremely important to us. We would like the opportunity to discuss this with you if you would...

Sail Date: June 2019


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