We recently cruised on the American Duchess during the March 9th sailing. The schedule had multiple changes from the ports we were originally scheduled to visit. Though we were disappointed about the changes, the staff were very professional and the shore excursions person on board worked very hard to make sure our land experience was still top notch. Tours were well organized, and we really ...
Response from BriannaH, Guest Relations @American Queen Voyages
Dear sleigh11,
We're glad to hear that the deviations didn't ruin your trip. We have learned to go with the flow! Rivers are living things and sometimes we have to let them direct us. We...
I chose this cruise because it had always been a dream of mine to cruise the Mississippi on a sternwheeler. I made it specific to my on-line discount travel clearinghouse that it had always been my dream. Firstly, American Queen failed to disclose the condition of the ship even though they had advance notice that the sternwheel had fallen off on a previous itinerary. This notice had been shared ...
Response from BriannaH, Guest Relations @American Queen Voyages
MECR2020,
We are very truly sorry for your experience. This is certainly not how we expect anyone to experience our river cruises. We did send notification about the paddlewheel ahead of...
Over the recent Christmas holiday, we had the privilege of cruising on the Grand American Queen Steamboat. We cannot say enough about how much we enjoyed the experience.
The staff and crew went out of their way to provide an absolutely wonderful experience. There was some minor improvements necessary in some areas, but what holiday would be complete if everything was perfect.
Ship – They ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi jandcinpa,
What a kind review! What really stands out is your comments about our genuine hospitality. Our crew is our heart.
Regarding the HOHO’s, Christmas time shopping on the lower...
I was very excited to take a trip with the American Duchess as I have been on other river cruises in the past, but mostly in Europe or other parts of the world. I knew this cruise would be different being in America, but I pleasantly surprised with all there was to see and do in this part of the country. We started in Memphis and ended up in Nashville, TN.
On board my guest cabin was very ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Ginny033!
American Duchess will be ready and waiting for you and your friend! That whole area in the middle of America is rich with charming people, culture, and history. Sitting in the...
We traveled on the American Duchess during Christmas time on a Nashville to Memphis Cruise. It was absolutely beautiful. The boat and some of the towns were decorated for the holidays truly making it a unique experience. The time we spent onboard was phenomenal, all the staff is friendly and genuinely cared about making sure we were having a great time. The pursers were available to answer all of ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Nformato!
Your description of finding a charming town you'd never heard of before warms our hearts! That's what it's all about - life on the river. It's not only the boat that makes the...
This was our second river cruise - the first was a few years ago down the Danube in August. The American Queen is a very special ship,not only because of the beautiful furnishings, collectibles and artwork which is abundant, but because of the paddlewheel. Its power is ever present, and is mesmerizing. Visits to the engine room are encouraged.
We cruised from New Orleans to Memphis. The ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello tarzanterri!
Thank you so much for your review! It means so much to us that you took the time to share your experience. You make a great point about adding a night on either end of...
1. Overall Staff Comments
Compared to the AQSC staff, Victory II crew members are international, and they come from all around the world. This does not change the AQSC and VCL hospitality standards of excellent. The company certainly knows how to continue to provide great customer service in all of their vessels.
Each day, and since our arrival to the ship, there were always staff greeting ...
Response from BriannaH, Guest Relations @American Queen Voyages
rrrs_travelera,
It makes us very happy to see your comments about the great hospitality provided by our crew. They are our heart and soul. Welcoming back our loyal guests is really fun! We...
The Victory II ship was recently renovated and they did an excellent job. The ship is fresh, clean, and very well appointed. Every staff member we have met is attentive and concerned for our satisfaction. Our cabin is more than adequate with one exception: the shower is extremely small. Meals are quite varied. On more than one occasion we have ordered doubles of items on the menu, or we have ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi BJHeard549! Thank you for the 5 star review! We appreciate your feedback . Please stay tuned for our new and exciting itineraries coming in 2020! We look forward to welcoming you on...
Having traveled many times on The American Queen, we decided to see what the Victory line offered. We traveled from Detroit to Montreal and Quebec. Being the first season there were a few bugs to be worked out, but Mr Wagoner , the owner was on board and very open to suggestions. Enjoyed dining in the cafe, with the view from its windows. As usual for the Queen company staff were very ...
Cruised several times on American Queen boats and loved each of those. Wanted to try their new acquisition, Victory Cruise Lines and their Great Lakes itinerary. As with the Queen and Duchess, we weren't disappointed. The ship is a small version of an ocean going cruise ship. 200 passengers, very intimate, easy to navigate. The ships decor is beautiful, very updated and did not experience a ...