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17 Helpful Votes
Sail Date: November 2016
We traveled in a party of 10: 4 boys aged 5-12, parents in their 70s (one w/ memory issues), and two couples in their 40s. We loved the service, delicous food, live music, custom drinks & friendly manner of all the staff. Our rooms ... Read More
We traveled in a party of 10: 4 boys aged 5-12, parents in their 70s (one w/ memory issues), and two couples in their 40s. We loved the service, delicous food, live music, custom drinks & friendly manner of all the staff. Our rooms were on the outside of the 4th &5th floor decks, so we enjoyed the views as well. We all loved the engine room - you can walk down and see all the working parts when the ship is in motion. We enjoyed the pilot house tour (when the boat is in port) and riverlorian talks. The lady in the gift shop was delightful & gave my 5 year old a box in which to hold his treasures. The bars allowed kids and our kids were free to roam the boat; they truly treasured that freedom. The kids played bingo and chess and even cavassed the passengers to find additional chess opponents (the passengers were quite friendly). On several evenings we found an unreserved box in the Grand Salon (the theater for live entertainment which is modeled after Ford's Theater in DC). For adults drinks cards are available for purchase which allow included drinks and gratuities for the duration of the voyage ($200). Shore excursions were great fun. We opted for hop on hop off which meant we could visit a variety of stops each time the boat docked. I reccomend departing early because the stops are only 3 or 4 hours and the time passes quickly. On each bus for hop on hop off a local guide gave detailed information about the town and its history. You can purchase shore excursions for additional cost ($60 + per person per stop) but we were happy with the bus. For this leg I'd reccomend the Angonla Prison tour (we missed it and were sad) and the Vicksburg Battlefield tour. The New Orleans to Memphis Tour is good for older adults and kids because the boat stops in port during the day. If you're looking for more of a party scene you do Memphis to New Orleans (the boat stops in Baton Rouge in early evening). In short, I'd happily do another cruise with this company. It has been completely relaxing and I've been made to feel completely at home albeit in a luxurious and pampered manner. Oh, and coming in we stayed an extra evening at the Hyatt by the super dome which was lovely. I'd definitely reccomend a additional day in New Orleans and the World War II Museum is fantastic. New Orleans has Uber which is a great way to get around. The streets of New Orleans are beautiful and kid friendly during the day. Read Less
2 Helpful Votes
Sail Date: November 2016
Need access to apple features on your Computors. Aministrator passwords. This is our 3rd cruise and we think that the food and service were fine but it is streamlined more for a larger cruise ship. We liked the more relaxed homey kind of ... Read More
Need access to apple features on your Computors. Aministrator passwords. This is our 3rd cruise and we think that the food and service were fine but it is streamlined more for a larger cruise ship. We liked the more relaxed homey kind of trip. Plan on taking future trips and will continue to recemend trips too others. My wife use to own a travel agency and still sells travel so it is important for us to look at all aspects of the cruise. The tours seemed to be some-what blan to me. Over-all the trip seemed average too me.Staff were great. Lost my ipad somewhere before embarking and I was glad I brought along my Ipod and SSD camera. Your entertainment has improved. Our Head Waiter Joe Johnston was excellent and prompt. He is an asset to your cruise line. He should be recommended for a promotion. The cruise line needs a dedicated employee like Joe Johnston. American Queen-Thanksgiving cruise 2016. I think that it is (Johnston or Johnson) Thank-you! Judy and Craig Trotman Read Less
10 Helpful Votes
Sail Date: November 2016
This was my 4th trip on the American Queen this year. Quite frankly, I found the music to be addictive! The whole experience is quite nice, but the music is the biggest draw for me. All the musicians are top notch. I especially enjoy ... Read More
This was my 4th trip on the American Queen this year. Quite frankly, I found the music to be addictive! The whole experience is quite nice, but the music is the biggest draw for me. All the musicians are top notch. I especially enjoy Greg Lupton, who plays piano in the Captain's Bar twice a night. He is so engaging, with his sing-a-longs and warm humor. He's also a very, very talented musician. He makes everyone feel welcome and happy. Also terrific are the twice-nightly staged shows, the blues jam, the afternoon dixieland jazz show, and the late night dance music. The boat itself is really classy without being snooty. You will feel comfortable in casual clothes. The food is quite good, and quite varied. The staterooms are mostly very nice (though there are a few issues with water and room temperatues that need to be sorted out; I expect that those will have been remedied when the boat comes out of dry dock next season). The stops are very interesting, and some good options for side trips are provided. I especially recommend the BB King Museum! The ship is large enough that no one will feel claustrophobic, but not so large that it feels impersonal. The crowd tends to be seasoned and relaxed. We may all enjoy some wine with their dinner, and the occasional cocktail, but this is not a ship of drunken fools. The riverlorian lectures are quite interesting, and other onboard activities are available as well. The staff are friendly and helpful. Overall, I would highly recommend this boat, assuming they can take care of those few repair glitches. And, as fun as the Memphis to New Orleans route is, I actually prefer the run up to Red Wing (a charming port of call). Whichever route you take, you're bound to have a good time. Don't forget to catch Greg's act! Read Less
8 Helpful Votes
Sail Date: October 2016
We had a great trip. Loved the accommodations, the size of the boat, dining options and quality of the food, high quality entertainment, educational experiences, hop on/hop off option and beautiful scenery. The population skewed to the ... Read More
We had a great trip. Loved the accommodations, the size of the boat, dining options and quality of the food, high quality entertainment, educational experiences, hop on/hop off option and beautiful scenery. The population skewed to the older side, so we were considered younger, active seniors (ages 67 and 69). This was not a problem since the Hop on/hop off feature allowed us to do extra walking and independent touring. The ship had a few bicycles available, which we used several times without any problem getting them when we wanted. We can see how this kind of trip would be easily accessible for older people, but it also suited our more active style. The staff was very friendly and accommodating and made an extra effort to remember everyone's name, which was impressive. The staff was also exceptionally talented and the evening shows were high quality. We also liked the Riverlorian who presented her educational information in an interesting and entertaining style. This was the perfect trip combining beautiful scenery, education and history, excellent dining, the right amount of pampering. Read Less
5 Helpful Votes
Sail Date: September 2016
Following our journey over from the UK and a few nights in Atlanta and then New Orleans we boarded the American Queen - bliss. We have river cruised in Europe, China and Russia (as well as a couple of Ocean cruises) and this beats them all ... Read More
Following our journey over from the UK and a few nights in Atlanta and then New Orleans we boarded the American Queen - bliss. We have river cruised in Europe, China and Russia (as well as a couple of Ocean cruises) and this beats them all in terms of atmosphere, entertainment and ambience. The boat is lovely and decorated in period style - so much so that I expected Mark Twain to be sitting in the lounge reading the local newspaper or penning his next novel. We had booked a suite with a private balcony and the room was of a similar décor, with wallpapered walls and old furniture. There was plenty of hanging and drawer space for our 7 night cruise to Memphis and a lovely comfortable bed. The cabin music was varied and relaxing with no over-the-top announcements although the aircon did take some adjusting. To open our doors in the morning and watch the world go by in bed, before breakfast, was soooo relaxing. And then to the food, all I can say is excellent, varied, great staff and make sure you take 2 cloth sizes. The entertainment was our biggest surprise and we were luck to have some great people on our trip, everyone was either very good or great but we have to say a special thank you to Greg & Lindy who were exceptional and our CD will remind us of your talent every time we play it. There were various venues on the boat from the Patio, where you could have a light breakfast, lunch or dinner to the bars which had a variety of entertainment from simple piano sing-a-long to blues/jazz/light rock with a piano and guitar/banjo duo. There was also daytime entertainment in the wonderful show theatre. There is a small fitness centre on-board along with a small pool to relax in if wanted. The other bonus were the day trips, if you did not want to pay the extra for the 'special' excursions the hop-on-hop-off service was extremely well organsied and gave a good insight into the cities/towns visited with many prepaid entries to museums and houses. Many thanks to excursions team for this wonderful service. We did book a couple of extra trips which took you further afield and the highlight was our Blues tour of Helena and Claksdale. The Mississippi between New Orleans and Memphis may not be the most spectacular in the world but it was interesting (especially the barges) and relaxing with some wonderful towns to see on route. Overall a great and memorable trip. Read Less
5 Helpful Votes
Sail Date: September 2016
Chose this cruise for the itinerary. Interesting places and wonderful and varied scenery. We were not disappointed. Starting in an area with 100 inches of rain a year and ending where there are just 8 Interesting calls in mostly ... Read More
Chose this cruise for the itinerary. Interesting places and wonderful and varied scenery. We were not disappointed. Starting in an area with 100 inches of rain a year and ending where there are just 8 Interesting calls in mostly small towns but each had several good points of interest. A good jump on jump off coach service included in the cruise fare and the optional excursions were enjoyable and reasonably priced. Service onboard was excellent and the evening entertainment surprisingly good for a small vessel. The cruise directors Mel and Kevin made all guests feel welcome as well as being good singers. Frank the pianist was very entertaining Had a great time but would not probably go again as a day in each of the ports was about the right amount of time to see the attractions Catering was good, excellent service. The quality of the food was high although the included wines with dinner were very ordinary Overall a great experience Read Less
12 Helpful Votes
Sail Date: August 2016
Such a relaxing, layed back atmosphere. The crew are so pleasant and ready to help or assist in any way possible. There was an issue with one of the premium excursions and they were quick to listen and respond to feedback. The food is ... Read More
Such a relaxing, layed back atmosphere. The crew are so pleasant and ready to help or assist in any way possible. There was an issue with one of the premium excursions and they were quick to listen and respond to feedback. The food is fantastic, the entertainment great. If you want to get away, do at your own pace, be fed and have fun, then this is the trip you should take. The staterooms (with private balcony) are roomy, the cleanliness of the boat is stellar. It would have been nice to have had more time in Hannibal, MIssouri. The premium excursion to the National Eagle Center was worth every penny. It is fascinating to see these birds up close and personal. Our wait staff were wonderful to work with and very willing to work with requests to make sure you are able to eat what is before you and have any enjoyable experience while doing so. I highly recommend this experience. Read Less
8 Helpful Votes
Sail Date: August 2016
I was looking for a cruise that would be stress free and relaxing. The American Queen fit the bill! Small ship cruising is my preference! All crew members were AWESOME. From the deck crew to the stateroom attendant (Theresa) to our ... Read More
I was looking for a cruise that would be stress free and relaxing. The American Queen fit the bill! Small ship cruising is my preference! All crew members were AWESOME. From the deck crew to the stateroom attendant (Theresa) to our wonderful wait staff at dinner (Malina and Corneal)! The entire crew went out of their way to asure you were having a excellent experience. If you love history, cruising the MISSISSIPPI is the cruise for you! Visiting all the ports along the river that were intergral in the growth of our nation and the expansion westward was fantastic! I loved the fact that I was supporting local small businesses! With a variety of shore excursions and and premium excrusions there were choices for everyone! I could go into the port or just stay on the ship and relax. The ship's ammenities are plentiful and the entertainment was excellent! Our cabin with a private balcony was just the right size and beautiful! I would highly recommend the American Queen Steamboat Company to anyone looking for a relaxing getaway! Read Less
26 Helpful Votes
Sail Date: August 2016
Columbia River Clarkston to Portland We don't want to repeat other reviews so just some additional information some may find helpful. Cabin:- All cabins seem to be the same size. Some have a double bed; some have 2 single beds. ... Read More
Columbia River Clarkston to Portland We don't want to repeat other reviews so just some additional information some may find helpful. Cabin:- All cabins seem to be the same size. Some have a double bed; some have 2 single beds. Ample storage space. In-drawer small combination safe. Try to pick a cabin away from the public rooms. Third level was good. Cabin service excellent. Suggestion to management: some hooks on the wall near the door would be helpful for hats, cameras, etc. There are two elevators that go to the 4 passenger decks. Access and Security::- photo ID card given at the beginning of the trip that works as a cabin key and is scanned leaving and reboarding the ship. At the same time, a credit card imprint is taken for all on-board charges. When in port, a crew man always sits at the entrance door. Everyone is scanned before boarding. Free Shore excursions: try for the first in the morning hop-on; hop-off bus. Gives more time before lunch for the port stops. Paid excursions: These are clearly a profit center. Lots and lots of pressure to sign up. They are good trips but the cost his high and the value may not be there for many. Drinks: Expensive. $12.00 (including service charge) for cocktails. They have a a "cocktail of the day" at about half price. There is an "all you can drink" package at the start of the trip but you need to be a heavy drinker to make it pay. Good (included) wines at dinner. Food: Two seatings -- too early and too late! We rate the main dining room as 4* out of 5*. Good but not gourmet. Large portions. Reasonable choices and small steak/chicken always available at dinner. We rate the grill as 4* for dinner (limited menu - reservations required.) We give it 3* for breakfast and lunch. Food here suffers from pre preparation at the buffet. Hectic badly laid out environment. Always available 24/7 - coffee machine with cappuccino, etc. Juice machine. Cookies. Keurig machine in each cabin. Small fridge in each cabin. Ample bottled water - in cabin and on all busses. Logistics:- excellent! At the start, luggage goes from hotel to your cabin and at the end, from your cabin to the shore. Hop-on - hop off busses are on time; shore excursions are on time. Local guides are knowable and helpful. Staff:- remarkably friendly and helpful. They have been doing this for a long time and I suspect those with chips on their shoulders have been eliminated. Note: No laundry on board. No gym. Opportunities for walking on shore and at least one hike. We thought this was an excellent, well designed and well run trip. Recommended. Read Less
8 Helpful Votes
Sail Date: July 2016
We took this Pacific Northwest river cruise for our 30th wedding anniversary. I really wanted a more intimate experience than a large ship/liner and this 220+ passenger boat was a perfect fit. From arrival to the hotel, to transportation ... Read More
We took this Pacific Northwest river cruise for our 30th wedding anniversary. I really wanted a more intimate experience than a large ship/liner and this 220+ passenger boat was a perfect fit. From arrival to the hotel, to transportation to the airport, to the daily newsletter delivered to our room, the cruise line had every detail covered. We are in our 50's and although we were definitely among the younger couples on board, that didn't stop others from joining us on some of the great premium excursions like zip-lining (which I highly recommend) or kayaking. Our room was spacious and the bed was remarkably comfortable. I do recommend bringing a small night light for the bathroom, as the room can be quite dark and the light switch was outside the bathroom. The halls are all covered in artwork and a self-guided brochure is provided. This was a nice way to get to 'know' the boat. Dining was wonderful, leave your diets at home and treat yourself. The more casual River Grill & Bar was noisier but worked well for breakfast and lunch when time was an issue. One of our favorite on-board experiences was listening to the Riverlorian presentations; Laurence was knowledgeable, friendly, and enthusiastic. We had a wonderful time and I still find myself saying, "I miss my boat." This cruise may have spoiled me for all other cruises and I would definitely go again. Read Less
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