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American Queen Voyages River Cruises Cruise Reviews

Sun Deck. Only accessible by stairs. No bar service.
Sun Deck. Only accessible by stairs. No bar service.
Bathroom
Cabin 204. Only seating is chair or bed.
Cruiser Rating
4.1
Very Good
382 reviews

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1-10 of 382 American Queen Voyages River Cruises Cruise Reviews


Disaster

Review for American Queen to U.S.A.

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cmichaelcornely
10+ Cruises • Age 70s

From the beginning a Disaster Boarding through a dirty port gangway Very weak welcome aboard Dirty Boat Sparse crew Boat broke did not go for two days Food awful and cold Bars terrible Only 3 not open most of the time Only two bartenders Dirty glasses everywhere food, dirt on decks Cigarettes' buts on floor Housekeeper sporadic Ports ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi cmichaelcornely! We are disappointed to hear that you found many parts of the sailing disappointing. We have passed your feedback along to our team....

Sail Date: September 2022


Loved learning about Corps of Discovery Expedition and the river locks

Review for American Empress to U.S.A.

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water kid
6-10 Cruises • Age 60s

The boat was period décor throughout. Having a little balcony was relaxing. I was on a Road Scholar booked trip so excursions were included and well arranged. Learning about the hardships of the Discovery Expedition, it was surprising that the trip was completed. The food in the main dining room was sumptuous with a variety of choices. I personally opted for the River Grill. It was more ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello water kid! We appreciate your kind words and are thrilled you had an excellent time on American Empress. We hope to welcome you back aboard in the future!...

Sail Date: May 2022


Cincinnati? to Memphis

Review for American Countess to U.S.A.

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CruisinCadie
10+ Cruises • Age 70s

Warning: This may be long and a bit rambling, but there are many good things to say about this cruise. DH and I are in our 70's. This was our fourteenth cruise overall, but our first river cruise. Way back in February 2020, we booked a cruise from Memphis to New Orleans on the American Queen. After 4 cancellations, 3 due to COVID and 1 due to Hurricane Ida, we said forget it. AQV gave us ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello CruisinCadie! Thank you for leaving us a review. We are so happy that you enjoyed your time on the American Countess. We can't wait for you to join us on a Memphis to NOLA cruise!...

Sail Date: May 2022


pleasant, easy going cruise

Review for American Empress to U.S.A.

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roamgeorgia
10+ Cruises • Age 70s

Staff worked very hard to please the guests. The crew continually displayed great enthusiasm and many wore more than one hat--and wore them well. Cabin was comfortable. Dining room food was very good for the most part with enough variety for a week on board. Excursions were somewhat limited due to inclement weather and location. Talented musical entertainers. Our first river cruise after ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello roamgeorgia! We are thrilled to hear you had an excellent time sailing with us, despite the sporadic T.V. reception. We will make sure to pass your feedback along to our crew....

Sail Date: April 2022


Understaffed, overrated, not what was promised

Review for American Countess to U.S.A.

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Hamlet cruiser
10+ Cruises • Age 70s

I have emailed, left a note on the website, spoken to escalated customer service rep and requested a call from Mr Waggoner to discuss the MAJOR problems on the cruise. Staff on board were wonderful but woefully understaffed. Dining room normally has 16 servers-only six! Food ALWAYS cold-soups always tepid at best. One stop (can’t call it a port) not planned, had NO services! We needed ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Hamlet cruiser! We apologize for the staff shortages and food issues, along with the service, medical situation, and entertainment. We have passed your feedback on to the team....

Sail Date: April 2022


Short Staffed

Review for American Queen to North America River

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Shortyman
10+ Cruises • Age 60s

For the first 4 days they were so short staffed that it was buffet only! So sick of eating lukewarm food and mass produced! Then they brought on enough workers to have service, at dinner only! Also all their other boats are fully staffed, heard that from a inside source. One bartender per bar, when they were open, should have had at least two, long lines. Wine offered? Maybe 8 types, and I can ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello Shortyman! We appreciate you taking the time to leave us feedback. We are disappointed to hear that you did not enjoy many aspects of the cruise, such as the food, wine, and service. We...

Sail Date: April 2022

Traveled with disabled person


Slightly disappointing trip

Review for American Queen to U.S.A.

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AliWood
6-10 Cruises • Age 60s

This cruise was booked in 2019 for sailing in 2020, but eventually we did it in April 2022. New Orleans to Memphis. Check in at the Hilton Riverside the day before, plus Covid test, was straightforward. We did not stay at the Hilton, but on departure day made our way to the Hilton by cab. We had booked the pre-cruise excursion, which was excellent. Amusing and informative guide for a 4 hour ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi AliWood! We appreciate you taking the time to leave us a review. We are disappointed to hear about a lack of communication about The River Grill and bar. We are glad you enjoyed some ports...

Sail Date: April 2022


History, geology and geography abound!

Review for American Empress to U.S.A.

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Salish Sailor
10+ Cruises • Age 70s

We live in the Pacific Northwest, so we are familiar with much of the territory that we visited, but we wanted to see it from the rivers. Our special interests were the history and geology. Since we know the area, we did not take many of the special (extra charge) excursions, but the one that we did take...the jetboat into Hells Canyon...was a highlight of the trip for us! We highly recommend ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Salish Sailor! Thank you for taking the time to leave a review. We are glad you enjoyed the trip! We will be sure to send the feedback to our crew. We hope to have you sail with us again!...

Sail Date: April 2022


Lower Mississippi on American Countess

Review for American Countess to U.S.A.

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Mffthie
10+ Cruises • Age 2020s

Thought this was an interesting itinerary and a group of 10 friends booked through local travel agent. Spent an extra night in New Orleans and stayed on an extra night in Memphis at the end of the cruise. Understaffing was evident from the time of required PCR testing the night before sailing. I spent an hour in line trying to register. They had only two representatives checking ID and ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello Mffthie! Thank you for taking the time to leave a review. We are glad that you enjoyed the Peabody Hotel in Memphis and our onboard entertainment. But, we are disappointed to hear about...

Sail Date: April 2022

Traveled with disabled person


Did not live up to our expectations

Review for American Countess to U.S.A.

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Large1937
10+ Cruises • Age 80s

We were so excited to try the new ship by American Queen. From the time we arrived to check in for our Covid test, it was so disorganized. It took forever to get through all of the procedures and seemed like personel were not prepared. Our rooms were very nice and we had a great cabin steward named Richard. We had ask for early seating at 5:30 as our party of four had issues with eating late and ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Large1937! Thank you for your feedback. We are disappointed to hear about the food and staffing problems. We will be sure to pass your feedback along to the crew....

Sail Date: April 2022


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