The American Queen was unorganised, some of the staff did not know what to do, shortage of staff in dining room, so bad we used the buffet like lots of other guests . The ldea looks good but it's not up to standard, we fought hard for a full refund receiving £1000 only. I can't think of anything good to say. The most expensive mistake we have ever made as we have traveled the world with several ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thanks for the feedback! We are disappointed to hear that you did not enjoy your time on American Queen. We have noted your feedback on the dining room staff and unorganized Crew and will...
We sailed Oct 2022. We were looking forward to MSY - MEM. The line can’t control the river. The day before we were supposed to fly to MSY, we were notified they couldn’t sail south of MEM because the river levels were too low so we needed to change our flight reservations to MEM. We were promised a refund for any change fees w/in 4 - 6 weeks. Fortunately, our Tours By Locals day trip and our ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello! Thank you for taking the time to leave a review. We are disappointed to hear that you did not have a great experience on American Countess and that the refund process is lengthy. We...
To start with, I tried to find Minneapolis or Red Wing as the embarkation port but was unable to find it in the drop down and it wouldn't let me enter either cities.
1. We only got travel documents after our travel agent called them days before the cruise. I guess this should have been an omen.
2. The cabin had a large patio but was mostly usuable due to their being no shade from noon to ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Welikecruzng! Thank you for taking the time to leave a review. We are disappointed to hear about the missed stops, internet situation, among other things you mentioned. We will pass the...
I just finished my trip on the Countess. First positive: very nice boat, great cruise and assistant cruise directors who also provided great entertainment. Negatives: We were told there would be COVID testing before the cruise. Upon arriving at check-in we were informed no testing would be done. This information should have been provided before cruise. The steering went out on the boat the first ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello bevahoop! Thank you for taking the time to leave a review. We are disappointed to hear about the tugboat and fire alarm situation. We will pass your feedback along to American Countess....
For the first 4 days they were so short staffed that it was buffet only! So sick of eating lukewarm food and mass produced! Then they brought on enough workers to have service, at dinner only! Also all their other boats are fully staffed, heard that from a inside source.
One bartender per bar, when they were open, should have had at least two, long lines. Wine offered? Maybe 8 types, and I can ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello Shortyman! We appreciate you taking the time to leave us feedback. We are disappointed to hear that you did not enjoy many aspects of the cruise, such as the food, wine, and service. We...
I have emailed, left a note on the website, spoken to escalated customer service rep and requested a call from Mr Waggoner to discuss the MAJOR problems on the cruise. Staff on board were wonderful but woefully understaffed. Dining room normally has 16 servers-only six! Food ALWAYS cold-soups always tepid at best.
One stop (can’t call it a port) not planned, had NO services! We needed ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Hamlet cruiser! We apologize for the staff shortages and food issues, along with the service, medical situation, and entertainment. We have passed your feedback on to the team....
First time American Countess cruiser. I am a frequent traveler. Many cruises and adventures. Worst service and attitude from restaurant staff I have ever experienced. Dinner was served cold every night. If you miss lunch no food is available. Do not bother to ask them to replenish Worst experience ever and I have 5 days left. Marketing definitely misrepresented amenities online. Will never return. ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello DAPRiDG! We appreciate the feedback; however, we are disappointed to hear that you did not enjoy your experience aboard American Countess. We will pass your feedback along to the crew....
Had experienced two paddlewheel cruises in the past and was ready to go again. The overall experience was poor this time. The worst of which was the dining experience. The staff that "greeted" us at the front desk of the dining room was rude and obviously didn't want to be there. This wasn't just one time, this was the entire cruise! Once seated, the majority of the dining staff was identical ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi KBBinOK! We are disappointed to hear that you did not have a great experience on the American Countess. We will pass your feedback along to the crew....
Beautiful scenery, great entertainment, fair excursions, rude & inept customer service, and the most grossly mis-managed food service operation I’ve seen in my entire life. AQSC puts the “cuss” back in customer service.
This was our 10th cruise (river and ocean) and by far the absolute “bottom of the barrel”. Here are my observations (from best to worst) and what you can expect from an AQSC ...
The boat was dirty. very rarely cleaned by crew, i have photos. food cold and awful
Bars bad and very few
Boat broke and we missed ports
Captain hardly dais a word
two nites the cabin was not cleaned
front desk was useless
we would tell people not to cruise on the boat
there was covid on it and they did not tell us until after the fact
i\I wrote the company and they did not ...