American Queen Voyages North America River Cruise Reviews

Fishing boat in Petersberg harbour
Photo Credit: OneTimeCruiser01
Another yummy dessert
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Kayaking in Misty Fjords
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French balcony cabin window
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Cruiser Rating
4.0
Very Good
239 reviews

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1-10 of 15 American Queen Voyages North America River Cruise Reviews


Post Covid cruise from Minneapolis/Red Wing to New Orleans

Review for a North America River Cruise on American Queen

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Geraldmacboingboing
10+ Cruises • Age 70s

We had originally booked this cruise pre Covid (2019) with our American friends. Although we are Australians this was to be our sixth boat cruise which was deferred until Australian's travel restrictions were lifted. As can be assumed we had very high expectations that we would enjoy the cruise, as we had previously done on the American Queen. Sadly, this was not to be. I've purposely left writing ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Thank you for leaving a review. We are disappointed to hear that you did not enjoy the breakfast and pre-cruise tour. We are also sorry to hear that the medical screening process and water...

Sail Date: September 2022


Lower Mississippi on American Countess

Review for a U.S.A. Cruise on American Countess

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Mffthie
10+ Cruises • Age 2020s

Thought this was an interesting itinerary and a group of 10 friends booked through local travel agent. Spent an extra night in New Orleans and stayed on an extra night in Memphis at the end of the cruise. Understaffing was evident from the time of required PCR testing the night before sailing. I spent an hour in line trying to register. They had only two representatives checking ID and ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello Mffthie! Thank you for taking the time to leave a review. We are glad that you enjoyed the Peabody Hotel in Memphis and our onboard entertainment. But, we are disappointed to hear about...

Sail Date: April 2022

Traveled with disabled person


Not as described

Review for a North America River Cruise on American Empress

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Wlater
10+ Cruises • Age 70s

In midst of wave of new Covid cases, safety is not a big concern. They spray the luggage, but mask enforcement is minimal if at all. It has been shown that contacting Covid from surfaces is at the bottom of the list. No social distancing in any venue. Supposedly they follow state law when docked and on land, but not when moving on water. If you need mask protection when at the dock, you ...
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Sail Date: November 2021


Not worth the high price

Review for a North America River Cruise on American Queen

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last spring break
10+ Cruises • Age 60s

We wanted to do a paddleboat River Cruise and our friend that owns a travel agency suggested we try this ship. The ship and the crew were fantastic. However, we found no out that people that booked in the month before the sailing were given room upgrades and up to $1000 credit. Apparently so many people cancelled due to the ports being closed because of high water levels that the line needed to ...
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Response from JaneF, Guest Relations Manager

Dear last Spring break, We are sorry to hear that the cruise did not meet your expectations. If you would like to discuss this further, please contact our guest experience manager at...

Sail Date: June 2019


Overpriced, poor quality

Review for a North America River Cruise on American Queen

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Barnet Bob
10+ Cruises • Age 20s

We chose this in order to see the Southern states of USA .We are experienced cruisers .The moment we set foot on this boat we knew it was not going to be very good.The boat smells musty and damp .When we were shoen the cabin I wanted to leave .We had Suite 509 .It was shabby,depressing ,dark and poorly equipped .We tried to change but the boat was full . The experience in the dining room ...
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Response from JaneF, Guest Relations Manager

Dear Mr. Barnet, It is extremely unusual to hear comments such as yours. At American Queen Steamboat Company, we strive to deliver a river cruise experience that exceeds all expectations. ...

Sail Date: November 2018


Very disappointed - did not meet expectations

Review for a North America River Cruise on American Duchess

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SOCALTWO
10+ Cruises • Age 70s

Engine noise and vibration in our cabin and on the aft dining deck were bad. We had several equipment failures, delays getting off the boat in several ports and having to miss one port totally. Our tie-up in Hannibal was on the wrong side of the river as the American Queen got the better spot, really? Otherwise we could have walked right off and into town, one of the few ports whee the walk is so ...
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Response from JaneF, Guest Relations Manager

Dear Socaltwo, Thank you for taking the time to provide feedback regarding your recent cruise aboard the American Duchess. The concerns you raise are not common as we work very hard to...

Sail Date: July 2018


The Vacation that keeps on costing . . .

Review for a North America River Cruise on American Duchess

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K.L.M.
2-5 Cruises • Age 70s

I want to tell you about our January trip on the American Duchess . . . To celebrate my mother’s 90th birthday, we decided to take her on a riverboat adventure! You see, Mom & Dad had, in their later years, enjoyed taking a riverboat trip almost every year and had many wonderful memories. As Dad had passed away, we felt this would be a wonderful treat for Mom – as well as marking her 16th or ...
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Response from JaneF, Guest Relations Manager

Dear K.L.M., Thank you for your feedback. Our goal is to provide all of our guests with an exceptional river cruise experience. While January weather can present challenges, we strive to...

Sail Date: January 2018


Review for a North America River Cruise on American Duchess

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Beehive45
10+ Cruises • Age 70s

The American Duchess Brochure promises 'classic elegance and modern luxury' as I would expect at the Four Seasons and delivered a Holiday Inn Express but at more than 10 times the price. The menu choices were very good and the food quality acceptable. The dining room staff was chronically short-handed with Officers pitching in to bus tables. The suggested dress was country club casual but I ...
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Sail Date: December 2017


American Duchess- Not wheelchair friendly

Review for a North America River Cruise on American Duchess

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KeithPettersen
10+ Cruises • Age 60s

Several members of my mom's family took a cruise on the American Duchess, from Memphis to New Orleans, Oct. 16-23. There was a pre-cruise hotel included in Memphis, the Peabody Hotel on the 15th. First, about the Hotel, we had 2 rooms on different floors. Both had not been vacuumed, there was debris on both of the room floors from previous occupant(s). The food was good, but the prices ...
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Response from AlexL, Consumer Marketing Mgr. - AQSC

Hi KeithPettersen, We sincerely appreciate the feedback you have provided here and value every comment. We have contacted the Peabody Hotel regarding the issues there so that they may be...

Sail Date: October 2017

Traveled with disabled person


American river cruise.

Review for a North America River Cruise on American Duchess

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TeWaka
2-5 Cruises • Age 70s

This river cruise was to be the highlight ending a great tour of the Eastern USA. New Orleans and the Roosevelt hotel were great to experience. I found the American Duchess a poorly designed ship.The only access to our cabins was stairs at the front of the boat and this meant lots of walking the whole length of the boat to get to the public and dining areas at the stern.We were not allowed ...
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Response from AlexL, Consumer Marketing Mgr. - AQSC

Hi TeWaka, Thank you for your honest feedback and review! We deeply appreciate all comments and consider them when planning for the future. We are sorry that your cruise did not meet...

Sail Date: October 2017


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