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30 American Queen Steamboat Company North America River Cruise Reviews

Pre-cruise: We arrived in Memphis a day before the boat was to depart and stayed at the Riverboat Company hotel, the downtown Sheraton. In spite of having read a few negative reviews, we were well pleased with the hospitality shown us ... Read More
Pre-cruise: We arrived in Memphis a day before the boat was to depart and stayed at the Riverboat Company hotel, the downtown Sheraton. In spite of having read a few negative reviews, we were well pleased with the hospitality shown us by the staff from our first greeting by the bellmen, front desk staff, early check in provided, service in the restaurant for dinner (on our own), and the comfort of the room. We had no issues with noise in our 5th floor, king bedded room. We were on our own for the day and for dinner that night. Tours were offered but we were already familiar with Memphis, so we opted out of the tours. Registration was easy at the hotel. We received our 3:00 boarding passes in the evening for the next day’s sailing. Luggage is picked up between 8 & 9 a.m. from your room. Embarkation: We were picked up at the hotel by the ship’s buses and taken the short drive to the American Queen. Boarding was as simple as walking on board, being greeted by the staff, and directed to our cabin where our luggage was already waiting. This is a great convenience…no waiting for bags to be delivered or milling about in the buffet waiting for the cabin to be readied. Our keys (real keys, not plastic rectangles) were in the cabin where we were greeted by our room steward, Richard, who maintained our room with efficiency and promptness throughout the trip. The Private Veranda Cabin: (# 348) We purchased a cabin with a private veranda for our first US River boat cruise and we are glad we did. As mentioned elsewhere, the cabins are quite small. Being able to open the louvered French doors onto the veranda gave us more space to enjoy the scenery and fresh air. Above the French doors is a screened transom that can be opened for fresh air when the doors are closed. Note that there are limited rooms with private verandas. Also note that the verandas are not entirely private: there is a louvered partition between each veranda which is hinged for opening between two or more cabins, so friends and family can share the space if their cabins adjoin. The is a nice benefit for folks traveling together. Otherwise, it is much like on other cruise ships where conversations flow from one veranda to the next. There is NO smoking allowed from the verandas, so we were grateful our neighbors complied with that. We were told by the steward that all Private Veranda Cabins are identically furnished. Our queen bed had lights directly above it for reading. One side had a small nightstand with a drawer. There were two smallish chairs and a tiny table along one wall. The other wall held a reproduction piece with a small desk and drawers (see pictures). Directly inside the cabin door was a narrow set of 4 drawers below a mirror (see pictures). The closet was open with hangers and a safe. With a little arranging, we were able to stow everything we had in spaces provided along with suitcases under the bed. Note: There are only 2 electrical outlets in the main part of the cabin and they are both on exterior walls—one being hidden by the furniture. An extension cord could be handy. There is no clock or night light in the room. There is no mini-fridge in the room. The Bathroom: Easily larger than a standard cruise ship bathroom, there is a full-sized tub with grab bars and shower, a full-size sink and standard toilet. A two-tiered glass shelf is available for stowing toiletries along with a glass shelf above the sink. Hairdryer and toiletries are supplied. There is a standard outlet in the bathroom rather than the usual shaver-only outlet. Water was plenty hot but the tub frequently drained extremely slow, leaving one standing in a bathtub full of water while showering. Food: Overall, the food is considered ‘southern’ --- fried, gravied, and sweet---with fried seafood and chicken and gravy sauced meats. There is plenty of sugar in the foods, including breakfast bacon that is sugared heavily. At one breakfast a ‘croque Madame’ sandwich was offered made with sweetly battered, soggy French toast..an unusual presentation with ham and cheese swimming in a white, rather tasteless gravy. Breakfast and lunch in both the formal, J.M. White Dining Room and the Front Porch Cafe include extensive buffet items (more in the JM than Front Porch) but similar dishes. Few dishes seemed prepared using fresh ingredients, but rather pre-formed and pre-frozen. Coffee is generally available in machines on both the second and first decks along with room service. We were seated at a table for two for dinner, table #64, which is directly over the engine room…along with two or three other tables that are in the rear of the JM White Dining room (the rear of this dining room is actually in the bow of the boat). This is THE table others have complained about as the noise and vibrations are distracting. Because tables for 2 were at a premium, we kept the table throughout the cruise. Only one of the several servers at our table, Brianna, was cheerful and attentive. She greeted us each night, knew our preferred beverages after one meal, and remained cheerful throughout the week. Others seemed to be looking forward to the end of the year and a possible break. Mike, bartender at the Front Porch, was fantastic! Friendly, knowledgeable, personable…all around great guy! Entertainment: The highlight of the cruise was the group of four young, talented performers (Ashley, Ryan, Glen, and Michalynn), who entertained us most nights along with the piano player (Phil Westbrook) in the captains’ lounge area, and the Syncopators. The Riverlorian is an absolute gem, filling us with so much history and folklore, geology and economy of the river. His talks were some the highlights of most days. Ryan, the Cruise Director, (and also part of the entertainment ensemble) is incredibly energetic, hospitable, informative, and just an all-around great guy. Most, if not all Sundays, and Christmas and Easter Day, there is a non-denominational church service which is generally very well attended. During the week there were pilot house tours, trivia games, river chats, calliope concerts, movies in the small theater on a big screen TV, a couple of bingo games. Excursions: Rhea, the Shore Excursion specialist we dealt with, is a gem. Friendly and knowledgeable. The included hop on hop off bus excursions were fairly simple and short in most locations. Because we were traveling over Christmas Eve and Day, our routes had to be changed because several tour options were closed. This put us in a small casino town of Tunica on Christmas Eve with only casinos available after lunchtime. Included tours were the Tunica Museum (small, not well organized), River Park and Museum (best shot of the American Queen from the walk out on the 3rd floor—not much else there), and the Gateway to the Blues Museum (we found this to be extremely well organized and a good history of Blues for music lovers.) Christmas Day on the river was slow and easy. Vicksburg hop on hop off was okay but the extensive, (4 hour) pay-for tour of the Vicksburg Military National Park was the highlight of Vicksburg. Hop on/off tours included Church of the Holy Trinity (closed at the time), Court House Museum, Anchuca Mansion (quick walk through-this is now a B & B), The Coca Cola Museum (small, 15 minute worthy walk through), Lower Mississippi Museum ( a decently organized and informative explanation of the value and changes of the Mississippi River), the Old Depot Museum (great for fans of model RRs, ships, battlefields, etc. Takes about 15 minutes.) Natchez, Mississippi was the highlight of our trip as we purchased Regina Charboneau’s Kitchen, an up close and personal visit to the renowned chef’s home, Twin Oaks, where we had lessons in biscuit making (unbelievable recipe!) and joined her in her dining room for homemade chicken pot pies. She is delightfully charming, hospitable, and talented. As a bonus, we each received one of her cookbooks…a treasure trove of Southern cooking! The day we took the tour was the last day she was entertaining at her home as she and her husband had sold the mansion and were moving to smaller digs. She is opening a downtown Natchez venue where she will continue to give cooking lessons, but no longer at Twin Oaks. It was a dreary winter day when we toured St. Francisville, Louisiana. The hop on hop off took us to Old Market Hall (tiny market where 5 or 6 women were set up selling mostly handmade jewelry), Greek Episcopal Church (closed for a wedding), a walk along Royal Street including a stop at Grandmother’s Buttons (including a button museum and high-end boutique clothing), and the West Feliciana Historical Society Museum (a portrayal of the history of St. Francisville taking 15-30 minutes). We were given an ‘added bonus’ tour of Myrtles Plantation, supposedly ‘The Most Haunted Mansion in America”. If you believe in such things, it could be an interesting stop. It was a lot of ‘wild imaginings’ to us. That afternoon we took the Plantations of the Back Roads extra tour to Rosedown Plantation (dark, dreary, musty) and on to Catalpa Plantation (privately owned and welcomed by the owner) where we enjoyed a glass of sherry on the porch with Miss Mary, the owner. The boat docks right at Nottoway Plantation. This is the only included tour featured this day and you are free to go, visit, tour at your leisure. There are no hop on hop off buses. The Plantation has been purchased and expanded to a 4 diamond AAA hotel, spa, and restaurant so the tour has been shortened. We spent most of this day on the boat.In the afternoon we went on the pay-for Swamp Tour. BE AWARE: the trip to and from the swamp boat is 1 hour each way…the tour is only about an hour long. If you have ever been in a swamp anywhere, they are all pretty much the same. Save your money on this one. Disembarkation: NOTE !!!! There are no taxis available at the New Orleans port…it is a private, secured area! Cars nor drivers can access this area. We did not know this! When you fill out the disembarkation form on board, if you are NOT going to stay over or take the tour, mark the box that you want the Direct Hotel Transfer. It cost another $10 pp and takes you to the Hilton Hotel where you can then get a cab. We had quite a scramble to get this at the last minute but were able to do so. The Bottom Line This was our first U.S. River cruise. We have taken 20 US, Mediterranean, and Caribbean cruises and 7 European and Egyptian River cruises. It is unlikely we will take another trip with the American Queen Cruise Line. The overall cost is not worth the product. In addition to your base cost, add on beverages (drink package $399 pp), gratuities ($18.50 pp/day), pay-for excursions (running from $79-149 pp/trip), and you are quickly approaching the price of a luxury cruise elsewhere. This is NOT a luxury cruise. Cabins are miniscule unless you have a suite on deck 4 or 5. I would rate the food 2½ out of 5. Staff generally seemed tired and disinterested except for a few as noted. Parts of the boat are incredibly noisy (over the engine room and near the paddle wheel). The plumbing does not always work and there are vile smells at times throughout the boat. Read Less
Sail Date December 2019
We booked both a pre-cruise stay in Memphis and a post-cruise stay in New Orleans. They were great. We made use of the trolley passes in Memphis and visited several of the included attractions. The Sheraton hotel in Memphis was very nice. ... Read More
We booked both a pre-cruise stay in Memphis and a post-cruise stay in New Orleans. They were great. We made use of the trolley passes in Memphis and visited several of the included attractions. The Sheraton hotel in Memphis was very nice. We appreciated that we could check in for the cruise at the hotel. Great idea! The cruise started out great. Soon we started to hear that guests were sick with a stomach flu. We got on the boat on Monday afternoon. By Wednesday morning I was sick. The EMT on board was very kind and helpful. He mentioned that he was called in to work because there were several people sick on board. I spent the next day and a half in my room sleeping. Not how I wanted to spend my vacation! My husband also missed shore excursions so he could check on me. I recovered and resumed activities on the boat and shore excursions. As we talked to guests we heard of many people who were sick. The staff increased cleaning and the food service staff were serving all guests, no more help yourself. However, no one was enforcing the use of hand sanitizer. I am used to ocean cruising where every time you enter or leave a dining area or theatre they squirted sanitizer in your hands. We got off the boat after 7 days. On our bus tour of New Orleans one of our fellow cruise passengers vomited on the bus. The next day my husband was sick with the same stomach flu. Obviously not enough was done on the boat to stop the germs. I contacted American Queen guest services when I got home. They only offered me a free upgrade and onboard credit for a future cruise. I requested a partial refund and have not heard from them. Not impressed with their guest services. We did appreciate the Hop on Hop off bus at each of the stops on our trip. American Queen chose stops at interesting and historical places of interest. It was great that we could pick and choose which stops we wanted to visit and how long we wanted to stay at a stop. The Nottoway Plantation on the last day was beautiful and the tour was very informative. We ate most of our meals in the front porch cafe. The staff were very nice and the food was good. We were scheduled to eat dinner at 7:45 pm in the main dining room but find this is too late to eat a large meal. We only at dinner in the main dining room once, on lobster night. The staff were very attentive and the food was good. A highlight on board was the talk given by Lewis Hankins, acting as if he was Mark Twain. I also attended his second talk a couple of days later. I learned more about how funny Mark Twain was and some of his personal life. Excellent! The swimming pool was tiny and it was too cold outside to swim. A better option for a small boat would be a hot tub. Read Less
Sail Date November 2019
We so enjoyed our “Civil War” cruise on the Duchess that we booked this trip “In the Footsteps of Mark Twain”. Two days before departure we were told due to the high waters the trip was changed -every port was different except the ... Read More
We so enjoyed our “Civil War” cruise on the Duchess that we booked this trip “In the Footsteps of Mark Twain”. Two days before departure we were told due to the high waters the trip was changed -every port was different except the starting point of St Louis. The Queen is much larger and the room we had chosen #502 was in the front of the ship-nice & roomy but so noisy we could not stay. The smokestack was laying on the deck so the boat could clear the bridges. A gigantic noisy exhaust fan was constantly running all right by the bedroom window. We moved to a lovely room in the middle of the boat #514 and were given a refund as a voucher for use on a future cruise in addition to shipboard credit. The staff is wonderful and could not have been nicer to us. However, the itinerary is rather boring, not much to see. The dinners have been a disappointment-the buffets at breakfast and lunch are nice as are the Front Porch snack options-a soft serve machine with toppings, cookies, coffee machine and popcorn.There is a small pool and Fitness Center. We are enjoying the lectures and the music/entertainment staff are good. The boat is very cold so bring a warm jacket and long sleeves. If I travel again I will stay with the smaller ship. If on this boat remember to choose a room in the center not in the front or back as both are extremely noisy. Also be aware that dining times are assigned -either too early or too late for us-5:45 or 7:45. Read Less
Sail Date July 2019
We chose this cruise to get a lifetime experience on the Mississippi River. The advertising of the cruise was very effusive about the standard of the service and the experiences that were to be enjoyed. But, let me tell you what really was ... Read More
We chose this cruise to get a lifetime experience on the Mississippi River. The advertising of the cruise was very effusive about the standard of the service and the experiences that were to be enjoyed. But, let me tell you what really was experienced. Meals: The restaurant setting is comfortable but crowded. The furniture needs a good clean. The meals were presented in a haphazard style with little appeal to the presented food, it was just placed on the plate. The menu selection on some of the days was appalling. Rooms: Our room was comfortable but included basic furniture. The bed was too short ( I am 179 cm or 5'11") and my feet hung over the end of the bed. The linen was a good quality. Entertainment: This was the highlight of the cruise. Variety and energy were the keys to keeping us entertained. Very good standard of delivery was held throughout the cruise. Gym: A very basic and barely adequate gym and pool is on board. Service: This was the most disappointing aspect of the cruise. After paying $AUS1,000+ per day for a cabin leading onto the veranda, service delivery was very poor. We had to continually request shampoo, soap and other bathroom amenities be maintained. The service in the dining room was appalling. Food was plonked on the table without any of the normal etiquette processes, wine was sloshed into glasses, orders were forgotten, explanation of selections was very poor and there was no continual supervision of the table. Excursions: The complementary shuttle bus service was very welcome and appreciated. Read Less
Sail Date June 2019
My husband and I took this cruise as a celebration of our 25th anniversary. We cruised from New Orleans to Memphis. Pros: excellent food and wait staff. large variety of entrees and dietary needs met. clean staterooms, ... Read More
My husband and I took this cruise as a celebration of our 25th anniversary. We cruised from New Orleans to Memphis. Pros: excellent food and wait staff. large variety of entrees and dietary needs met. clean staterooms, common areas (except the sticky laminate flooring) variety of hourly activities variety of Premium Excursions Cons: Only one location for dinner, even though alternate venue was advertised average age of cruisers on our cruise looked to be 75 activities geared more to the older crowd, including musical shows in evening cost of Premium Excursions included excursions need to be updated. Several stops had little to see 18.5% per person per day gratutites added at end of voyage(not included in cost) Hotel in New Orleans (included) was filthy This was our first cruise and didn’t know what to expect. There was a lot of “hurry up” then wait, especially since there were so many cruisers with mobility issues.We will not return. Read Less
Sail Date April 2019
I always wanted to visit New Orleans and my companion had always wanted to go down/up the Missisipi River. This cruise offered the best of both worlds. Unfortunately i was disapointed to find that the food was not always of good quality ... Read More
I always wanted to visit New Orleans and my companion had always wanted to go down/up the Missisipi River. This cruise offered the best of both worlds. Unfortunately i was disapointed to find that the food was not always of good quality and did not cater well for vegetarians. Unfortunately there was also a lot of fried fish rather than fresh fish. There were also times when the boat ran out of basics such as English Breakfast tea and some herbal teas. Most of the staff however were very good, very helpful and friendly. The hop on and off tours were rather interesting however in some of the towns; Greenville especially there was not much to see, and what we did see while being of some interest had been covered earlier on in the tour some museums were random and disjointed in there collections. Perhaps if you stayed in one of the bigger towns for longer of even arrived earlier in Memphis. However i have had overall a good experience. The staff were especially welcoming and helpful. Read Less
Sail Date April 2019
We chose this cruise as a way of exploring the deep south in some luxury. It was very expensive at over £1000 per night per cabin but we thought that the quality of service would be at least equivalent to a European river cruise or an ... Read More
We chose this cruise as a way of exploring the deep south in some luxury. It was very expensive at over £1000 per night per cabin but we thought that the quality of service would be at least equivalent to a European river cruise or an American sea cruise such as Holland America or Princess. It was nowhere near up to this standard, especially the catering and waiting staff. Firstly, the positives. A great way to see the Mississippi and absorb the history and culture. Our balcony room was good, the entertainment was fine. The food was decidedly average apart from 2 delicious evening meals, a steak on the first night and a fish dish half way through. When attending for a meal, you have to wait to be seated, quite often 10 minutes standing first in line whilst the manager serves water or hands out menus. Despite waiting long times for service, food was often served lukewarm or sometimes cold. We saw numerous occasions when waiting staff were on their mobiles (no, Steamboat Company, this was not the food ordering devices, we can tell the difference). We constantly had to ask for rolls, cutlery etc. This is not the staffs' fault but that of the management who either didn't care about high standards or didn't know what it was (difficult to imagine since we were in America). I don't think there was a single tea spoon on the boat, had to stir coffee with the knife handle! Enough on catering, except to say that the upstairs evening dining room was freezing cold and very uninviting. booking is required despite it being half empty. We only went once. Half way down the river, the boat broke down. A common theme it seems. There were power cuts every day even after the "fault" had been fixed. So we were stranded in the quietest part of the river with nothing to do but read all afternoon. That meant that we missed out on Baton Rouge, the largest town (city) on the trip downriver. I later discovered that the boat was only 22 miles from BR so why on earth did they not hire some coaches to transport us in and back. Not difficult but, as far as I am aware, not even considered. I just wish I had had the foresight to ask. So we were just supposed to accept a major port was excluded. Compensation? A free bar for an hour (2 drinks) and 1 opportunity to win $500 dollars at bingo. Think carefully about this cruise line that seem to accept that you are a captive audience and they have very little competition so, why bother? Read Less
Sail Date September 2018
We sailed aboard the Duchess from New Orleans to Minnesota departing July 16th. The Duchess is a beautiful boat with room for 166 guests. The design of all the rooms is pleasing to the eye and very airy with high-ceilings. We ... Read More
We sailed aboard the Duchess from New Orleans to Minnesota departing July 16th. The Duchess is a beautiful boat with room for 166 guests. The design of all the rooms is pleasing to the eye and very airy with high-ceilings. We entered the boat into the room where Pursuer is located. Access to the bar and grand dining from the Purser is through a hallway lined with beautiful replicas by Monet masterpieces. The bar area is spacious, centered by the staircase accessing two decks. Large Austrian chandeliers hang from the ceiling, an abundance of blown and fused glass artwork line the walls there, in addition there are cozy seating areas outfitted with sofas and chairs. The dining room is large enough to hold all the guests. Breakfast (6:30 to 9) Lunch (11:30 to 1) and Dinner (5:30 to 8:00) all meals are open setting, an option that allows guests to eat meals at their leisure. The food was delicious, varied and often local. The service was exceptional, the dining room staff is friendly, professional and willing to go the extra mile. In addition to the grand dining room there is a smaller dining area, River Club and Terrace, on the second deck serving buffet style breakfast and lunch with open setting. Dinners are table service and require reservations. Perks, a little café, is also located on the 2nd deck with a self-serve cappuccino machine, soft serve ice-cream with toppings, juice dispenser, popcorn maker, soda and delicious cookies. Since the Duchess is a river boat and not a ship, one cannot expect the same type of entertainment and activities. However, the entertainment overall was very good. Day time activities were offered by the activities staff and an excellent river laurate. On several occassion a movie was shown and several people arrived with popcorn. A 4-piece band entertained each day before dinner, during the nightly shows and in the evening after the shows. The nightly shows were provided by the activities staff and/or local talent offering an enjoyable way to spend an hour or so each night. I cannot walk, so I traveled with a scooter. The Duchess has done a wonderful job in making it easy for those who must travel with a wheelchair or scooter to navigate the boat by adding slight inclines everywhere there is a door jam. The halls ways were wide enough for me to scoot down even with people coming in the opposite direction. The walls are lined with art work depicting river cruising. There are 2 spacious elevators available at each level which allowed me in my scooter and up to 6 other passengers to ride the elevator. At each port, a Hop On Hop Off bus tour was included,the stops were varied and interesting. Each day we were given a data sheet with details of each stop and an indication which stops were wheelchair (or scooter) accessible. Each bus is outfitted with a lift, so I was able to go on all the tours in my scooter. The bus drivers were wonderful loading me on the bus and off the bus as often as I wanted. They eliminated any concern I had about taking the tours and made me feel safe going up and down the lift. I suggest if you know anyone who has a mobility problem, they will be pleased with taking a cruise aboard the Duchess. We were in a wheelchair accessible cabin in the aft of the boat, which we were excited about as we could sit on the balcony and watch navigating the Mississippi from both sides and up close and personal seats as we went through the locks. They installed a ramp under the carpet which enabled me to access the balcony with ease. (If I were to make a suggestion, I would ask that they provide the same type of ramp outside the doors on the observation decks, as the height of the door jam was too high for me to get back into the boat without someone manually lifting my scooter). The room was large enough for me to navigate with my scooter and the bathroom had a large roll-in shower. The only problem with our room was the noise from the paddlewheel was sometimes annoying and there were nights we were wakened by that noise. If you are considering a cruise aboard the Duchess and desire either a wheelchair accessible cabin or one at the aft, just bring earplugs and/or sound abatement equipment. Read Less
Sail Date August 2018
We chose this cruise to see the Pacific Northwest. It was good, except for the nightmarish first day with no air conditioning and a toilet that did not work! UGH! We were moved (to a lesser room) and after that things were OK. The ... Read More
We chose this cruise to see the Pacific Northwest. It was good, except for the nightmarish first day with no air conditioning and a toilet that did not work! UGH! We were moved (to a lesser room) and after that things were OK. The company offered no compensation for this awful experience. The company is still working things out with meals, excursions, but acceptable. The waiter spilled beer all over my wife's clothing one night and she had to leave the dinner. I wrote to the CEO and never received even the courtesy of a response. Thus this review. I would be fearful of using the ship again. The Riverlorian and entertainment were very good. We are veteran travelers and not much gets our attention, but this surely did, what a way to run a business!! The Pacific Northwest is rich in nature and natural sights, but sparse in tourist destinations, most seem forced with little to offer, although they are trying. For the money, and no consideration when they screw up, the value is not there Read Less
Sail Date May 2018
We have always wanted to cruise the Mississippi River and go on a small ship so this seemed perfect. Pro's Food was very good with a nice variety to choose from each night. Wait staff was excellant. Shows were the same ... Read More
We have always wanted to cruise the Mississippi River and go on a small ship so this seemed perfect. Pro's Food was very good with a nice variety to choose from each night. Wait staff was excellant. Shows were the same 3 people each night but they were very good and gave us quite a variety. Hop on hop off bus and drivers were great. Used those at every port as they were included in price of cruise. All ports but Greenville were interesting. Con's Ship very small and not much to do. Room was at back of ship near the paddlewheel and was very noisy! The port of Greenville was a total waste of time-there has to be some place else they could stop. Only thing there was a very small casino. To give you an idea-one of the stops on the hop on hop off bus was the Dollar Store! I don't really feel this cruise was worth the price we paid, but it was something different than the othere cruises we normally go on. Read Less
Sail Date May 2018
On September 10th my wife and I and 34 neighbors from our Del Webb community took the American Empress riverboat from Clarkston Washington to Vancouver Washington (not Canada). The costs were $9189 not including flights, gratuities or ... Read More
On September 10th my wife and I and 34 neighbors from our Del Webb community took the American Empress riverboat from Clarkston Washington to Vancouver Washington (not Canada). The costs were $9189 not including flights, gratuities or transfers. Although everyone had a great time as we were all friends prior to this trip, we were very disappointed that we completely missed the major scenic portions of the river due to the Oregon fire and the Native American salmon fishing rights which prevented our docking at The Dalles. Due to the fire, we completely missed the Columbia gorge (passed thru after midnight), Mt. Hood, Multnomah Falls, The Old Scenic Highway, Bonneville Dam, and Timberline Lodge. We felt American Queen Steamship Company let us down, when they decided to compensate us with a day in Vancouver Washington with an included 15 minute hop on-hop off bus trip, and an additional day in Astoria Oregon with an included shopping trip to Cannon Beach and Seaside beach (local beaches). We asked them to provide a trip to Mt. St. Helens as they had done on the previous trip, but they refused. After returning home we requested our travel agent to ask them for compensation but AQSC did not respond. The bottom line is the fire and the blockage of The Dalles port were completely out of American Queens control, however their replacement options simply fell way short of the missed experiences to say nothing of the $1000+ a day cost. By the way they continue to advertise the same experiences we missed, even though the State of Oregon indicates those experiences may be closed for up to 2 years as a result of the fire. Although we all had fun on the river boat, we all felt that AQSC fell short in substituting for the missed experiences. We are aware that their contract says they can make any changes they want, including doing nothing. As a group we had a great time, but probably would not travel with AQSC in the future. Read Less
Sail Date September 2017
I always wanted to travel on a paddlewheeler and chose going on upper Mississippi since I was very familiar with all the ports on other cruises offered. Unfortunately rains had caused very high water and the itinerary was changed ... Read More
I always wanted to travel on a paddlewheeler and chose going on upper Mississippi since I was very familiar with all the ports on other cruises offered. Unfortunately rains had caused very high water and the itinerary was changed completely. This would not have been a problem but the company seemed very ill-prepared to make quick alternative plans. In Chester, IL there were only 4 stops with only 2 being of interest. It was obvious some of the local guides were not prepared for our visit. One read from a script and couldn't even tell us the population of the city. I had requested early dining because of medication that I take when I booked the cruise almost a year in advance, but was told I would have to be on a wait list but because it was medical I would be changed. When I received the documents I was still assigned late dining and called immediately, was told I had to change on the boat, but that was not successful nor was there any attempt to accommodate my request. We tried the buffet a couple of nights then tried going 15 minutes after early seating to get any seats open. That worked fairly well. Cabin was very nice, but a small refrigerator would have made it perfect. Entertainment was sensational for such a small cast. They were very professional, talented, and had something to appeal to a variety of musical tastes. The boat was beautiful and the furnishings transported us back in time. The Twain lectures were excellent and so informative. I learned so much from the Riverlorian, too. All but two wait staff were superb and really made the meals special. The cruise was enjoyable, but the company's response to the change was extremely disappointing. The quick change in our departure city resulted in a huge drain from our Southwest points. It remains to be seen what AQSC will compensate. I felt the modest voucher provided for another cruise was almost like a slap in the face as a customer. My husband and I each received $369.90!! This is after spending almost $8,000 a year in advance, then visiting only 1 original itinerary port. Really....90¢! We weren't even worth a 10¢ round up to $370! When one chooses to river cruise whether it be in the U.S. or Europe one must be prepared for changes. Mother Nature can't be controlled. However, for a company using rivers for its livelihood AQSC does not seem to have alternate plans in place, nor do they seem to appreciate the inconvenience, disappointment, and additional costs that customers must experience. Read Less
Sail Date July 2017
We chose this Cruise based upon our satisfaction with the Columbia River Cruise we took last year. The service was superior as was the whole crew. They were all veryfriendly. So we decided to book another cruise with AQ with the main ... Read More
We chose this Cruise based upon our satisfaction with the Columbia River Cruise we took last year. The service was superior as was the whole crew. They were all veryfriendly. So we decided to book another cruise with AQ with the main purpose of goingto Paducah Kentucky to see the Quilt Museum. We were disappointed with the other ports of call as there was not much to do and very little to see, with a few exceptions. Louisville and St Louis. The excursion people did not seem very knowledgable about what wasin the ports. Some of the staff seemed like it was a summer job for them. On the whole, the crew was not very friendly with a few exceptions. No smiles or hello's. Alex the Cruise Director was outstanding and always had a smile. The evening shows entertainment were great with the band and cruise staff. The outside entertainmentthat came on board one of the last evenings was awful and too loud. We only went to the dining room 3 nights. We were at table 70 and the main waitresswas not friendly and rarely cracked a smile. Also the food was only fair. We preferred to go to the buffet where everyone had a smile and was pleasant. The chef who made the omlets was outstanding, not only a good cook but very personable. Kim was also adelight. There were a few others who worked in the same area who were friendly. I just do not know their names. We never met our cabin steward and the room was never made up before 1pm We will not take another American River Cruise nor recommend it to our friends. Personally, my late husband and I took an American Queen trip in 2003 and itwas so much more superior to the won I just took Read Less
Sail Date July 2017
Not our favorite cruise, yet, this week's expedition offered rest and beautiful country in Washington, Idaho, and Oregon. The staff bombarded us with picky details and scheduling, more than was necessary. The boat was noisy and the ... Read More
Not our favorite cruise, yet, this week's expedition offered rest and beautiful country in Washington, Idaho, and Oregon. The staff bombarded us with picky details and scheduling, more than was necessary. The boat was noisy and the companionways too chilly. Not many places to retreat and read. Too small for lounge chairs. Food was well prepared—caesar salad, fruit compote, pork roast, burgers, cheesecake—except for the clam chowder, which was malodorous. The riverlorian, Laurence Cotton, gave excellent guidance to Lewis and Clark history and to the background of significant figures. He also answered difficult questions about major events and post-expedition influence. Library contained quality choices of biographical, native American, and pleasure reading. Bar service was friendly and prompt with afternoon snacks—cookies, popcorn, guacamole, chips and dip—but pianist was a self-important clown who drowned out conversation with his "improvisations." Nighttime shows destroyed the serenity. Bus tours offered some excellent commentary and some pointless chatter, occasionally inaccurate. The cruise line does not compare with Voyages to Antiquity. An appealing evening entertainment would take passengers to a casino. Read Less
Sail Date July 2017
1. For future clients, please ask them which dinner sitting they want - early (5:15) or late(7:45). I was defaulted to the late but, because I was by myself, I was able to talk to the maitre d' and get my seating changed. 2. Be ... Read More
1. For future clients, please ask them which dinner sitting they want - early (5:15) or late(7:45). I was defaulted to the late but, because I was by myself, I was able to talk to the maitre d' and get my seating changed. 2. Be aware that this is more like an ocean cruise in feeling than a river cruise, even though it is obviously on a river. Several dinner seatings, large (but lovely!) boat, lots of people - about 450. 3. The Hop on and Hop off bus is not necessarily for everyone, especially when waits can be 15-30 minutes out in the very hot and humid South. 4. Memphis trolleys are not working (even though we got a free trolley pass for three days). http://www.downtownmemphis.com/getting-around/downtown-trolley-shuttles/ 5. In order to make my plane reservations back home, I asked if there were any events scheduled for the last day, Wednesday, July 5, I was told no. In fact, it was suggested that we attend the Civil Rights Museum on Wednesday. I couldn't because I had a flight back home. Sending a copy of the itinerary to the participants would be helpful for making travel plans. 6. Although the Sheraton was a truly lovely hotel, it was about as far away from Beale Street and the rest of the downtown area of Memphis. Because the trolleys were not working and cabs were VERY hard to find, those of us who were out on July 4 had to walk back to the hotel in a huge lightening and thunder storm. The hotel is in a very sketchy part of Memphis - lots of homeless - not a good experience. Other than the hotel, there were no restaurants in the area. 7. It would be nice if the cruise company could negotiate rates with the New Orleans hotel for those who would like to go early for a few days. Read Less
Sail Date June 2017
We have family in the Pacific Northwest and wanted to both see them and tour the region. We are in our seventies and found most of the passengers just around our age bracket. The boat is easy to both board and get around. The hotel ... Read More
We have family in the Pacific Northwest and wanted to both see them and tour the region. We are in our seventies and found most of the passengers just around our age bracket. The boat is easy to both board and get around. The hotel accommodations before the cruise were quite good. Clean quiet room. The check-in procedure went well. The boat was close enough to the hotel that we could walk to it. The most outstanding feature that I remember about the boat is that it had the loudest flushing toilets I have ever heard. I've been on other cruises and have used the facilities. But this was a roaring beast! As to the ports of call, I realize that weather is a contributing factor in allowing the rivers to be navigable. I find that usually some adjustment has to be made as to itinerary. The company knows this as it happens often. Yet the American Empress seems to be caught off guard by it. On our next to the last day we were to cruise up the Snake River. This couldn't happen and we were left at a industrial dock. The speed boat trip down the Snake became a bus trip to Walla Walla. The company could have accommodated the boat trip, but told the speed boat company that they had something else planned for its passengers. As for the food, there is certainly enough of it and, as cruises go, it is good. But practically every traveler on this cruise was hovering ten years on either side of sixty. Food was entirely too salty for this clientele. Also, desserts were never printed on the menu. I suspect this was because they ran out of certain offerings. The scenery was absolutely breath-taking and the riverlorian a highlight of the cruise. He knew both his geography and history. But, all in all, it was a mediocre cruise at best. Read Less
Sail Date May 2017
This river cruise is quiet and enjoyable. Due to the vegetation and the dykes, there is very little to see unless you get off the boat each day. Pro - The American Queen is a clean, well groomed boat. Our cabin was on the 5th deck and ... Read More
This river cruise is quiet and enjoyable. Due to the vegetation and the dykes, there is very little to see unless you get off the boat each day. Pro - The American Queen is a clean, well groomed boat. Our cabin was on the 5th deck and it was everything you could want on a 7 day cruise. The crew is well trained, attentive to the needs of the passengers and seemed to really enjoy their jobs. I would strongly recommend this cruse for individuals who enjoy a resort environment vacation and have little interest in leaving the boat. Con - For those individuals who will be using the boat as a moving luxury hotel and enjoy taking shore excursions, you might want to reconsider taking this cruise. We signed up for 8 premium tours, cancelled one and had problems on 3 of the other 7. 1. The King of Memphis Tour - We left the hotel at 10 AM for a boat sponsored Graceland tour. Upon arriving at Graceland our guide told us we were on a tight schedule and needed to back on the bus no later than 1 PM. He also inferred he would leave anyone who was late. (This sounded good to us.) Upon arriving at approximately 1015 AM, we first viewed a short move and then stood in line for approximately 80 minutes before boarding the shuttle to Elvis's house. Upon arriving at the house, we were held on the shuttle for another 20 minutes (1210 PM). Most of us realized we would not be able to visit his house, wait in line for another shuttle and get back to the bus by 1 PM. For this reason we stayed on the shuttle and returned to the bus early (A WASTED DAY) Upon telling an American Queen Excursion member of the problem, it took them 4 days to finally agree to refund our money for the tour. The decision came in the form of a letter from a VP which suggest the individuals on board the boat have little if any authority when making decisions regarding excursions. Suggestion - Arrive a day early in Memphis and book your own VIP tour of Graceland. 2. Redemption and Rehabilitation at Angola Prison - St. Francisvlle, La. When we arrived at St. Francisville the Mississippi River was very high and we were forced to dock on the other side of the river. This should not have created much of a problem for shore excursion since the buses used by them follow the boat from site to site. While the excursion to Angola Prison was interesting and worth taking, the problems occurred upon returning to St. Francisville. Since passengers were being ferried further than normal, there were longer waits between the various on and off sites. Because of this an individual from excursion asked our driver to drive by each of the 8 sites, before returning to the ship. The driver refused her request. For this reason, not wishing to being stranded up to 45 minutes at each drop off site, we decided not to see St. Francisville and to stay on the bus and return to the boat. Again this is an example of how little authority the Excursion Staff has. 3. Grand Southern Plantation Tour - Baton Rouge, La. Our tour arrived at the Houmas House early and we waited 75 minutes for our tour to begin. Since there were 49 of us, we were divided into two groups. After the first group of 25 left, the second group waited over 30 minutes for the next tour to begin (a total of 105 minutes.) By then outside individuals were joining our private group. Since the rooms in Houmas House are small, groups exceeding 40 have difficulties seeing, hearing, etc. While the American Queen Excursion member supervising this tour saw what was happening, nothing was done to correct the problem. Again, it was hard to tell if this was lack of interest or lack of authority. Upon returning to the boat we were told by a staff member of the American Queen, the excursion staff worked for another company (the American Queen sublet all shore excursion functions to this company.) This is very misleading since shore excursion individuals wear the same uniforms, have a booth on the ship, the buses are decorated with American Cruise ship art, etc. After this last experience, we begin to realize how important cruises with well run shore excursions are to us. For this reason we cancelled our up coming Columbia/Snake River cruise. This is a real shame since river cruising the USA could be a great vacation experience with opportunities to see various areas not normally visited. Read Less
Sail Date May 2017
Fortunately, we chose the cruise for the itinerary, not the customer service. First hint regarding the lack of attention to detail throughout was that although the travel agent asked the company to send the documents directly to us due to ... Read More
Fortunately, we chose the cruise for the itinerary, not the customer service. First hint regarding the lack of attention to detail throughout was that although the travel agent asked the company to send the documents directly to us due to shortage of time, they were sent to the agent anyway. The boat (yes, paddle boats are just that) was very nice with comfortable staterooms and nice era-appropriated decor. Port excursions were very good, informative and well organized. The food was good, but despite the fact that the company website, the ticketing documentation and the onboard newsletter specified a "country casual" dress code for dinner in the main dining room, it was completely ignored by passengers and staff. The fact that when we got to our stateroom there was only one set of towels and no toiletries was the second hint about service aboard, which was generally slapdash. Service in public areas is unacceptable from beginning to end. First night dinner the server consistently screwed up the dishes. Most pepper shakers full of coarse ground pepper which doesn't shake out. Breakfast next day the hostess gave us one breakfast and one lunch menu, and there were no teaspoons for the coffee cups anywhere to be found, and when we ordered coffee the cup was not accompanied by a spoon -- something which continued all wee. At dinner next night we discovered that our 4-top table was occupied; the explanation proffered by the Maitresse'D was that somebody had taken the table of the people at ours and they had been reseated at ours -- a situation which, in addition to inconveniencing at least eight passengers could have cascaded further. The proper action would obviously have been for her to eject the miscreants. This unwillingness to confront passengers at the expense of others is of a piece with the complete lack of enforcement of the dinner dress code in the main dining room. Whilst the food at dinner was excellent, the service at the new table was initially completely unacceptable -- the waiter was in such a hurry to clear the table that we had to recover cutlery that we would need, and were constantly interrupted by his clearing dishes from the table. A complaint to the Maitresse'D took care of it. On Wednesday, no provison was made in the front Front Porch casual restaurant for the fact that three coachloads of people on the premium excursion would be eating at the same time (no cutlery or soup bowls, self-bussing of empty tables,etc.). Upon return from the excursion, no cups at the Mark Twain Lounge coffee machine, a reoccurring problem in a high (staff) volume location. Thursday: At breakfast, after having had to flag down the hostess in order to get service, I made the mistake of ordering an omelette; what arrived was a half-cooked scramble (an omelette consists of a wrapped filling). Friday: At breakfast, after having been told that we'd be happy to share a table, the hostess seated us at two-top "set" with napkins and water glasses. The server who brought our coffee (sans teaspoons, of course) also failed to notice this. It was cold in St. Francisville that day and on the way to breakfast, I closed the wide-open port side forward door to Deck 2. After finding it opne a couple more times, I noticed that it was getting hung up on the Welcome mat and moved the mat out a couple of inches. Had I not done so the door, which is frequently passed by the crew, would no doubt have been open all day. With the exception of the inexcusable failure to enforce the dinner dress code, any one of the foregoing issues would be relatively minor, but in sum they represent a gross failure of hotel management. The staff, which are oblivious to the needs of passengers, are improperly trained and supervised. Read Less
Sail Date December 2016
This cruise was OK, but not as good as other cruises I have been on. Rooms were small and needed clocks. Would have preferred open dinner seating rather than assigned seats. Riverlorian was interesting, but day time activities for those ... Read More
This cruise was OK, but not as good as other cruises I have been on. Rooms were small and needed clocks. Would have preferred open dinner seating rather than assigned seats. Riverlorian was interesting, but day time activities for those not on special excursions were substandard. Being on the Mississippi River was interesting, but I would have preferred traveling during the daytime so that I could SEE the shore sites along the river. Most of our travel was at night. Hop off and on bus tours were excellent and it was such a convenience to have such prompt busses. The narrations in the mornings were terrific. We did miss the Christmas market at Rosalie Manor since we didn't know it folded up at one. The Christmas market at Nottaway was really nice, however. Our dissappointment was on the second day at Nottaway when there really was NOTHING to do on the second as we took the house tour on the first day. Read Less
Sail Date December 2016
Enjoyed our previous Lower Mississippi and Columbia River cruises. Should have a good time and cultural experience with this Upper Mississippi cruise. We especially enjoyed the carefree and relaxing hop on and hop off excursions. ... Read More
Enjoyed our previous Lower Mississippi and Columbia River cruises. Should have a good time and cultural experience with this Upper Mississippi cruise. We especially enjoyed the carefree and relaxing hop on and hop off excursions. Unfortunately, due to the weather conditions, we were not able to land in two ports. This is 40% of the hop on and hop off's. The ship accommodation was similar to our previouse America Queen cruises and very good. However, the inside, public area temperature was set too low, seems to be in the 60's while the outside temperature was in the 80's. The big difference could get some passengers sick. We suggest that we lower the difference so that medium temperature would be around 74 degrees F. We liked the River Grill in the Columbia cruise. We wish that the front porch lounge can offer the same. Then we can have freshly cooked lobster/steak/fish instead of a mass production dining room food. Read Less
Sail Date September 2016
Wanted to revisit the NW and felt that this was an excellent way to do it. The staff was pleasant and knowledgeable. The food was plentiful, but mediocre in quality. Music in the lounge was so loud that it intruded into our cabin and ... Read More
Wanted to revisit the NW and felt that this was an excellent way to do it. The staff was pleasant and knowledgeable. The food was plentiful, but mediocre in quality. Music in the lounge was so loud that it intruded into our cabin and despite 3 requests to have the volume lowered, nothing was changed. We couldn't hear the TV and it was impossible to read with the loud music - and we were halfway down the hall from the lounge! They tout that they offer free wine and beer throughout the cruise, but that is only with meals, and if you have the late dinner seating (7:45 PM) it's really too late to drink wine. Dining at the Grill is strictly limited to 2 visits per week, so you have no choices as to alternate dining arrangements. Our tour guide on the Ultimate NW Experience shore excursion was talkative to the point of almost being "yappy", and had no knowledge of the local flora/fauna when asked a question. A second bus on the same excursion had a totally different itinerary and our friends on that bus had a very different experience - it sounded very poleasant compared to our experience. We had considered doing another cruise with this company, on the Mississippi, but after our experience here, we will not do it. Read Less
Sail Date September 2016
We have cruised extensively over the last decade, but this was the first time we cruised in US waters. My husband is mobility impaired and I was shocked to discover that nobody on board really seemed to notice and to try to assist my ... Read More
We have cruised extensively over the last decade, but this was the first time we cruised in US waters. My husband is mobility impaired and I was shocked to discover that nobody on board really seemed to notice and to try to assist my efforts to walk with him or to participate in excursions with him. On the ONE excursion we finally tried, although we were in the handicap seat at the front of the bus, NO-ONE OFFERED to help me get him off or back on the bus. The driver and excursion leader stood at the bottom of the stairs and watched him and me struggle with his cane and with his unbalanced attempts to take those steps. Throughout the cruise, as we entered dining or program rooms, no-one from the ship ever made even one attempt to help me get him seated or in or out of the public room. We had to call the EMT while on the ship as my husband fell in the cabin, and no-one , except the EMT, from the crew ever followed up nor was additional support offered in any way after that event. Transfers to and from the cruise ship were also unacceptable. No-one from the cruise company was available in the lobby of the Doubletree Hotel in Lewiston, ID and I was left to my own devices to manage our luggage while I was assisting him. Finally, someone did come to our aid, BUT IT WAS A FELLOW PASSENGER - NO-ONE FROM THE HOTEL OR CRUISE COMPANY OFFERED ANY ASSISTANCE. For the return transfer to the Portland OR airport, I discovered the luggage cart machine wasn't taking any form of payment, so I asked the bus driver to please help me find a porter. She said, and I quote, "I am not really familiar with this airport and would not know how to make that happen." I made the same request of some person on the bus who had been identified as a company person, and he gave me the same answer. So I, by myself, had to find a way to get the luggage and the two of us into the terminal. The only assistance we received was from the SAME FELLOW PASSENGER I mentioned earlier. who took pity on our plight and accompanied us to our room while managing the luggage for us. Read Less
Sail Date July 2016
North American River Cruise on American Empress: Positives-Lovely Riverboat. Very wide hallways. Large staterooms. Staff very customer-service oriented. HOHO buses in every port. Delightful cruise director team. Bikes available ... Read More
North American River Cruise on American Empress: Positives-Lovely Riverboat. Very wide hallways. Large staterooms. Staff very customer-service oriented. HOHO buses in every port. Delightful cruise director team. Bikes available for slow times onboard. Bus drivers and tour guides friendly. Buffet option for breakfast and lunch. Evening shows were very entertaining. Negatives-Cost is very high compared to other vacation options. A lot of 'add-ons' increased the total cost. There was a 3 hour lag time after checking out of hotel and boarding the boat...only options were to pay for a premium excursion. Food on this very expensive vacation was B-B+. Not great. Tho presentation was A. Dining room very crowded with servers pushing between chairs to move around. Many people were unhappy with the late 7:45pm dinner seating. The highest cost rooms had no privacy on the balcony. This was the only walkway on the ship for exercise, and you walked right past, and could see into those rooms. The rooms on the 2nd and 3rd floors in the back half of the boat could hear the music and singing from the Paddlewheel Lounge late into the nite. Many little errors on the premium excursions. Overheard a few negative comments by staff on the last morning, regarding 'the boss'. Overall impression: It was worth taking the trip, but I wouldn't do it again. The natural beauty of the region is amazing. There are other ways to travel this route that are much less expensive, but the pampering was nice! There is some work that needs to be done to make this a 5-star vacation. Read Less
Sail Date July 2016
The boat was fantastic, the serving staff were quite good(Troy in particular was very funny, personable and attentive). The efforts that people went to for my wife and daughter to satisfy their dietary requirements was excellent. Getting ... Read More
The boat was fantastic, the serving staff were quite good(Troy in particular was very funny, personable and attentive). The efforts that people went to for my wife and daughter to satisfy their dietary requirements was excellent. Getting on and off the boat could not have been made any easier so well done. The food quality and quantity was excellent. The ship was in excellent condition and the stateroom that we were in(category b) was very comfortable and served our purpose well. The shore excursions that I went on were excellent(Angola prison, Swamp visit, Plantation and Reginas). I would do them all again except for Regina's house, only because I was not personally interested in the cooking demo. Regina herself and the setting was lovely. The bad points(and some of these are totally out of AQ's control) 1. The destination towns were almost always closed on our trip(most shops, cafes etc did not open early enough for us to visit with them. 2. it was not explained to us that travelling up the river meant less time off the boat when visiting the ports. 3. The River grill bar needs to stay open if there are people around the bar(not a strict policy of closing it at 5PM). I thought a bar full of people willing to pay for drinks would be enough of a reason to stay open and continue to serve customers. 4. A big clean up of the Engine room bar would not go astray. The glassware is filthy. 5. The onboard tipping/gratuities could be simplified and explained better. 6. While the food quality was excellent, the variety at breakfast buffet was a bit repatiscious. Some cold cuts, smoked salmon, cheeses would have been a great addition. The site of all the sugary buns/slices etc etc being packed up every day at the end of the service should point out that there is too much sweets in the morning. We travelled with our 15 year old daughter and she enjoyed herself. Ithink any younger than 15 and the children would get quite bored. There is not a great deal onboard that they are interested in. Overall, I am happy that my family has done this trip on the AQ. We have truly enjoyed the experience. I would recommend it to other people. I would look at coming on the boat again(different ports), but would research the ports more next time. Read Less
Sail Date June 2016
On a tour group..was staff tour director for cruise. This cruise was billed, like all American Queens...as a 5 star tour.....food, accommodations, activities. I'm giving it a 3 at best and that's pushing it. Nice enough people ... Read More
On a tour group..was staff tour director for cruise. This cruise was billed, like all American Queens...as a 5 star tour.....food, accommodations, activities. I'm giving it a 3 at best and that's pushing it. Nice enough people on board but lacking in some major areas: abysmal disembarking for guests...Many of whom need special assistance. Just incredulous at how poor a job was done . ..even witnessed as staff watched other clients helped each other on and off ship. Terrible. Food....average at best. Nothing special I could see. Quail, duck, pork lion, ziti ( if you can even believe that!)........typical breakfast fare. Wait staff tries hard... Accommodations...hmmm, depends on what you choose. Single canon tiny...no place to sit down. Activities- marginal. A four game bingo? Mark twain character was washed up and unbelievable. A Mr. Bojangles dance and sing set? really? Shore excursions....simple, uninspired and lacking in depth. For what one pays for this company's tours...hmm, I think I'd suggest waiting to see if the new Viking ship staff can do a better job. The American Queen needs competition and Viking is just the company to step up to the plate. Suggestion: learn to take care of the little things! Read Less
Sail Date June 2016
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