American Queen Voyages North America River Cruise Reviews
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Cruiser Rating
4.0
Very Good
239 reviews
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1-10 of 35 American Queen Voyages North America River Cruise Reviews
Review for a North America River Cruise on American Empress
MikeOrlando1947
10+ Cruises • Age 70s
No pre-cruise contact by AQV. Booked 4/2023. Called early August to see if they were still cruising 9/3. Received boarding documents 2 weeks before cruise. That was all the pre-cruise information.
Staff on board were terrific. Very friendly and helpful. River talks were highlight of cruise. Lots of information and good insights on Lewis & Clark, native Americans and history of the Columbia ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Thanks for the feedback! We're glad to hear that you had a great time onboard and enjoyed the river talks, premium experiences, and food. We are disappointed to hear about the boarding...
Sail Date: September 2023
Review for a U.S.A. Cruise on American Countess
runner19492002
10+ Cruises • Age 70s
Always a fun adventure with American Queen Countess! We are a very fit 73 and 72 year old married couple. Most passengers on the ship are near our ages. Many have mobility issues and there are often times of waiting particularly on the buses and getting on and off the ship.
I wrote a previous review ("Life on the Mississippi") in July 2022 regarding the American, Countess. All the negative ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi runner19492002! We are disappointed to hear about the tug boat and missing Hannibal. We are glad you noticed some things have improved. Thank you for your feedback! We will pass it along...
Sail Date: August 2022
Review for a U.S.A. Cruise on American Countess
Large1937
10+ Cruises • Age 80s
We were so excited to try the new ship by American Queen. From the time we arrived to check in for our Covid test, it was so disorganized. It took forever to get through all of the procedures and seemed like personel were not prepared. Our rooms were very nice and we had a great cabin steward named Richard. We had ask for early seating at 5:30 as our party of four had issues with eating late and ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi Large1937! Thank you for your feedback. We are disappointed to hear about the food and staffing problems. We will be sure to pass your feedback along to the crew....
Sail Date: April 2022
Review for a U.S.A. Cruise on American Duchess
syypatti511
2-5 Cruises • Age 70s
I chose this cruise because a few years ago we went on a American Queen Voyage. It was wonderful. Since it was the same company I thought this would be too. A few days before our voyage they changed our dining time to 7.30. I tried to change it back but they said it was because of the CDC guidelines. (some people did get it changed) They also sent us an email saying that there would be dining in ...
Read MoreSail Date: December 2021
Review for a U.S.A. Cruise on American Duchess
SunBurstFC
6-10 Cruises • Age 70s
We were really disappointed in this recent December cruise from Nashville to Memphis.
First the many positive things....
The food was really good, ample and varied.
The staff everywhere on the ship were very friendly and helpful, especially the dining room staff.
The ship seemed to be well maintained and clean and safe from the virus.
The evening entertainment was probably above ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi SunBurstFC! Thank you for your review and for sailing with us. We are happy to hear that you enjoyed the food and found our staff to be helpful. However, we regret to hear that you were...
Sail Date: December 2021
Review for a North America River Cruise on American Queen
Pamgoes
10+ Cruises • Age 70s
Pre-cruise:
We arrived in Memphis a day before the boat was to depart and stayed at the Riverboat Company hotel, the downtown Sheraton. In spite of having read a few negative reviews, we were well pleased with the hospitality shown us by the staff from our first greeting by the bellmen, front desk staff, early check in provided, service in the restaurant for dinner (on our own), and the comfort ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi Pamgoes,
Thank you so much for your review. Your thoughtful description is appreciated. It looks like there are a few areas where we missed the mark. We can’t get better without feedback...
Sail Date: December 2019
Review for a North America River Cruise on American Queen
mmyeats
2-5 Cruises • Age 60s
We booked both a pre-cruise stay in Memphis and a post-cruise stay in New Orleans. They were great. We made use of the trolley passes in Memphis and visited several of the included attractions. The Sheraton hotel in Memphis was very nice. We appreciated that we could check in for the cruise at the hotel. Great idea!
The cruise started out great. Soon we started to hear that guests were sick ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi mmyeats,
We’re glad to hear that you overall enjoyed your cruise! So sorry you became ill.
In accordance with CDC guidelines, American Queen Steamboat Company highly recommends that...
Sail Date: November 2019
Review for a North America River Cruise on American Queen
PBFoodie
10+ Cruises • Age 70s
We so enjoyed our “Civil War” cruise on the Duchess that we booked this trip “In the Footsteps of Mark Twain”. Two days before departure we were told due to the high waters the trip was changed -every port was different except the starting point of St Louis. The Queen is much larger and the room we had chosen #502 was in the front of the ship-nice & roomy but so noisy we could not stay. The ...
Read MoreResponse from JaneF, Guest Relations Manager
Hi PBFoodie! Thank you for all of the great feedback! I agree, the small ship atmosphere is fantastic! We are so pleased that you enjoyed your cruise with us and hope to have the...
Sail Date: July 2019
Review for a North America River Cruise on American Queen
Stephen and Rhonda
10+ Cruises • Age 60s
We chose this cruise to get a lifetime experience on the Mississippi River. The advertising of the cruise was very effusive about the standard of the service and the experiences that were to be enjoyed. But, let me tell you what really was experienced.
Meals: The restaurant setting is comfortable but crowded. The furniture needs a good clean. The meals were presented in a haphazard style with ...
Read MoreResponse from JaneF, Guest Relations Manager
Dear Stephen and Rhonda,
Thank you for taking the time to write your review. We are pleased to learn that you enjoyed the entertainment. If you would like to elaborate on your dining...
Sail Date: June 2019
Review for a North America River Cruise on American Duchess
PureMichigan53
First Time Cruiser • Age 70s
My husband and I took this cruise as a celebration of our 25th anniversary. We cruised from New Orleans to Memphis.
Pros: excellent food and wait staff. large variety of entrees and dietary needs met.
clean staterooms, common areas (except the sticky laminate flooring)
variety of hourly activities
variety of Premium Excursions
Cons: ...
Read MoreResponse from JaneF, Guest Relations Manager
Hi PureMichigan53, Thank you for taking the time to submit a review regarding your cruise on board the American Duchess. At American Queen Steamboat Company, we strive to deliver a...
Sail Date: April 2019
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North America River Cruise Reviews for American Queen Voyages (formerly American Queen Steamboat Company) Ships
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