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30 American Queen Steamboat Company North America River Cruise Reviews

On arrival at the Sheridan a parking attendant offered me a "deal" to save me money on parking if I paid him cash, no receipt of course. Embarkation hotel wasn't prepared for guests. Several walked out of restaurant after ... Read More
On arrival at the Sheridan a parking attendant offered me a "deal" to save me money on parking if I paid him cash, no receipt of course. Embarkation hotel wasn't prepared for guests. Several walked out of restaurant after waiting an hour for food, service was slow. Pretrip excursion was good and transfer to the boat went smoothly. Was booked into a AAA suite on starboard side, turned out to be a bad choice. Boat travels at night and usually docked in wee hours of the morning, got awakened by freight train assembly at 4 am and then a follow up by dumpster delivery at 6 am. Suites with direct access to exterior deck are entertained by crew clearing rain water from deck with squeeges again at 4am! Starboard side is also where they unload the luggage in New Orleans, why at 1:30am I have no idea. Only lasted a little over a hour. Attended the disembarkation meeting and learned we needed to buy tickets for a bus trip to move us and our luggage to Hilton lobby to get our car rental. On arrival at the Hilton learned we had to drag our luggage back across the street into the strip mall "next to the boat" to get to the car rental desk. Did get to "pass" the shore excursion director on the way back. It would have been a shorter luggage drag from the boat. Overall, my last voyage on the American Queen. Read Less
Sail Date December 2015
This was our 3rd cruise with AQ. We embarked in St. Paul and returned to St. Paul. This cruise was not the best. Our stay at the Doubletree in St. Paul was not up to the other hotels we have stayed in with AQ. Our room was very dirty ... Read More
This was our 3rd cruise with AQ. We embarked in St. Paul and returned to St. Paul. This cruise was not the best. Our stay at the Doubletree in St. Paul was not up to the other hotels we have stayed in with AQ. Our room was very dirty (carpet dirty) and rust in bathroom. They charged our account $50.00 and were supposed to take it off when we checked out but did not. It has taken 3 phone calls to get this charge off our credit card and still is not done. I would not recommend St.paul cruise. There was not enough to do. Also, it appeared they catered to groups rather than individual guest. The band was excellent but the shows were lacking. Our room attendant was great as was our waiter. We had to fight for a table for 2 because I believe they gave those tables to the group.We have been charged $50.00 twice on our credit card and seems AQ knows nothing about this. Definitely would not recommend this cruise to friends or anyone. Very disappointing particularly when the other 2 cruises had been delightful, one on AQ and the other AE. The disembarkation went smoothly. Read Less
Sail Date August 2015
I am not a professional reviewer, and this is just my opinion. Two years ago my wife and I cruised down the Mississippi River from Memphis to New Orleans and we returned enchanted by our voyage. So much so that we decided this years to ... Read More
I am not a professional reviewer, and this is just my opinion. Two years ago my wife and I cruised down the Mississippi River from Memphis to New Orleans and we returned enchanted by our voyage. So much so that we decided this years to go the opposite direction and sail from Memphis to CIncinnati - and we convinced six of our friends to come long. American Queen never even acknowledged that, let alone give us any credit. Well, what a difference two years make..! Structurally there have been changes in the boat, because every time it rained the "squeegee brigade" was hard at work trying to get rid of accumulated water on the deck outside walkways. Other things have not changed, such as nice staterooms, and a generally terrific crew. I say generally, because in the dining room, especially at breakfast, some of the personnel clearly showed by their demeanor that they wished they were somewhere else, and others wandered aimlessly around the dining room, empty-handed and ignoring soiled plates accumulating on the tables. Entertainment during the first week was excellent, but on the second week it was all different. The musicians and singers were all different and the shows turned out to be rather mediocre. Compared to two years earlier, the food was quite a letdown. It seems that Regina Charbonneau is no longer supervising the cuisine, and it showed. Buffets (breakfast and lunch) were generally fine, except for cloying, unimaginative desserts, but anything that came from the menus at lunch and dinner were a disaster. It should also be noted that the menus did not change from week to week so we had the exact same stuff served during the two weeks we cruised. Our impression was that anything which was baked, roaste, sautéed, or fried had been prepared hours earlier and kept warm under infrared lights, because it was all overcooked, limp, or lukewarm. Portions of some items were ridiculously small. Compared again to two years earlier, the kitchen failed in the execution of most dishes. The excursion system was still mostly adequate, with a big BUT. Our second week's theme was "Bourbon" and the boat had arranged for excursions to a number of distilleries. As it turned out, our entire group (two buses) was turned away from the interesting part of the Four Roses distillery because, according to the distillery reception, we had "missed our appointment" so three hours or so in the bus turned out for naught. The following day, the same group - more or less - again trekked for hours in a bus to go visit the Buffalo Trace distillery. Again we were denied a visit of the fermentation and distillation facilities because of "summer leaning". As it turned out, one of the distillery employees told me in confidence that it was the boat, and not the distillery, who had nixed visit of these facilities, because the passengers would not have been able to negotiate all the stairs to access them (and that person offered me a VIP tour on my next visit). So we ended up with a quick look at one of the ageing warehouses, a small bottling plant and a small tasting. But the "best" was yet to come. Upon arrival at our destination in Cincinnati, we embarked on a bus tour of the city prior to getting to our hotel, the luxurious Hilton Netherland Plaza. The entire city was a zoo, owing to the MLB All-Star Week which attracted 100,000 people and probably more. At the reception, we were informed that our name was not on their list, even though the hotel stay was an integral part of the cruise. Of course there was not a single room left at the hotel or anywhere in Cincinnati for that matter. American Queen representatives had left, so we were on our own... After much anxious time and many phone calls, we were lucky enough to secure a room - at the Airport, 20 miles away. Upon our return to San Francisco I got in touch with the company excursion supervisor, who said she would investigate the matter. A few days later after I called again, she blithely told me that "we messed up because something happened in IT", offered a rather insincere apology and said that the company would reimburse us for the hotel night we spent, and no more. When asked about giving us some credit to a future cruise, she said no and that was it. Needless to say, there is a very small chance of us cruising with American Queen ever again. Read Less
Sail Date June 2015
Definitely a cruise for older folk. My family and I plus friends took this cruise because we thought it would be a pace good for our special needs girls.....and it was. If you are looking for a cruise jammed pack with activity, this is ... Read More
Definitely a cruise for older folk. My family and I plus friends took this cruise because we thought it would be a pace good for our special needs girls.....and it was. If you are looking for a cruise jammed pack with activity, this is not it. Tours were in the morning and we would sail by 1 PM. 2 afternoons had Bingo....otherwise lots of lectures. Paid for 2 optional excursions which were a lot of money and not worth it ( Cotton Plantation and the Delta Blues tours) Food was good. Rooms were just OK.....I had a suite with a broken deck door and a water drip over one of the sinks. During a rainstorm one night, water came right into the room and soaked our carpet. It was too much to fix while cruising so needless to say, the room was not worth the money. All told we made our own good time and it was an experience. Read Less
Sail Date May 2015
I had been on big ship cruises but not a boat cruise so this was a first. We went over Christmas when they had a 2 for 1 rate. Otherwise it is too expensive for an 8 day cruise. I wanted to see the plantations and Vicksburg. They ... Read More
I had been on big ship cruises but not a boat cruise so this was a first. We went over Christmas when they had a 2 for 1 rate. Otherwise it is too expensive for an 8 day cruise. I wanted to see the plantations and Vicksburg. They had a hop on and off bus to see the local ports and very reasonably prices extra excursions which were very informative and the extra excursions I took esp. the ones about the Battle of Vicksburg and the cotton plantation were educational with outstanding explanations. The tour of New Orleans before the cruise was delightful. We did not plan an extra day to see other parts of New Orleans which we should have done. we had early dining and delightful dinner companions. The cabin was very crowded and difficult for two people in the room at the same time was too small. Read Less
Sail Date December 2014
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