American Queen Voyages North America River Cruise Reviews
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Cruiser Rating
4.0
Very Good
239 reviews
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41-50 of 239 American Queen Voyages North America River Cruise Reviews
Review for a North America River Cruise on American Queen
cmichaelcornely
10+ Cruises • Age 70s
The boat was dirty. very rarely cleaned by crew, i have photos. food cold and awful
Bars bad and very few
Boat broke and we missed ports
Captain hardly dais a word
two nites the cabin was not cleaned
front desk was useless
we would tell people not to cruise on the boat
there was covid on it and they did not tell us until after the fact
i\I wrote the company and they did not ...
Read MoreSail Date: January 2021
Review for a North America River Cruise on American Duchess
nanatexas
10+ Cruises • Age 60s
We loved our whole trip. Flew into New Orleans the day before and had a nice stay in the hotel included in the price. Transfers to the boat was very nice and easy. Once on board were meet with snacks and we went to our room. Bags waiting for us. We could not stop at our first location and used that day to cruise up the river to Baton Rouge. We did the hop on hop off bus tour. Drivers were great ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi nanatexas! Thank you for sharing your experience. We can't wait to get back out on the river with you!...
Sail Date: March 2020
Review for a North America River Cruise on American Duchess
halanddonna
10+ Cruises • Age 20s
What to know - no glitz, no crowds, no pools. Instead - beautiful scenery, friendly helpful staff, daily enrichment, low key enjoyable entertainment, menus that reflect locations, and interesting ports.
What to do - Included with your cruise, at no additional cost, at each port, is - bus, guide(s), admission to various sites. (‘Premium’ tours are available for additional purchase).
We’ve ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi halanddonna! You have perfectly described the slower pace on a river cruise. It should just feel easy and relaxing. We all can't wait to be back on the river with you!!...
Sail Date: February 2020
Review for a North America River Cruise on American Queen
Pamgoes
10+ Cruises • Age 70s
Pre-cruise:
We arrived in Memphis a day before the boat was to depart and stayed at the Riverboat Company hotel, the downtown Sheraton. In spite of having read a few negative reviews, we were well pleased with the hospitality shown us by the staff from our first greeting by the bellmen, front desk staff, early check in provided, service in the restaurant for dinner (on our own), and the comfort ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi Pamgoes,
Thank you so much for your review. Your thoughtful description is appreciated. It looks like there are a few areas where we missed the mark. We can’t get better without feedback...
Sail Date: December 2019
Review for a North America River Cruise on American Duchess
Bryan5264
First Time Cruiser • Age 30s
In December of 2019, I had been fortunate to have an absolutely amazing trip aboard the American Duchess. We had sailed from Memphis to New Orleans, and although there were only 100 people or so on board, everything felt lively and populated, but not overly populated like on an ocean-going cruise ship.
The boat had Christmas theming since it was the holidays, and everything felt warm and ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi Bryan5264!
We love reading your review. The holiday season on our vessels is really special. The towns are decorated, the crew is festive, and guests are in the holiday spirit! Thank you...
Sail Date: December 2019
Review for a North America River Cruise on American Queen
vicky4trips
10+ Cruises • Age 60s
My husband and I took this cruise in December and we were pleasantly surprised. The food in the dining room was good but not always as hot as I would prefer. The same is true in the Front Porch buffet. The servers and staff are very friendly and attentive and our housekeeper was always there for us. The entertainment is good, but the piano player was a little off key at times. The hop on hop off ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi vicky4trips,
We appreciate you taking the time to write us a review! Our partners at Shore Excursions take pride in providing these unique experiences. We are grateful for that...
Sail Date: December 2019
Review for a North America River Cruise on American Duchess
BillNY
10+ Cruises • Age 60s
Sometimes, the best way to gauge a company's commitment to customer service is to experience mishaps and witness how the crew and company react.
We were on the December 2 sailing from Memphis to Nashville on the American Duchess. The first issue occurred when one of the propellers malfunctioned. We were immediately given this information and were also informed that we were going to have to ...
Read MoreSail Date: December 2019
Review for a North America River Cruise on American Queen
shrumster
10+ Cruises • Age 70s
Love American Queen Steamboat Company and the American Queen Steamboat. Cruised many times with this company and it remains our favorite. The American Queen is a classic riverboat giving you the feel of the old steamboat days, but with all the conveniences of a modern cruise ship. The boat has a elegant theme with a casual, easy going and relaxed atmosphere. The cabins are comfortable with ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi shrumster!
Thank you so much for sharing your glowing recommendation. Loyal guests like yourself make us feel so loved! Being surrounded by America's history every day is a role we take...
Sail Date: December 2019
Review for a North America River Cruise on American Empress
Amble Along
6-10 Cruises • Age 50s
In November I traveled with a small group of 10 on the American Empress steamboat-style Cruise. The group absolutely LOVED the trip and the ship!
The food was incredible- truly top notch! We even had lobster tail! The meals were always artfully prepared and served by the kindest, warmest staff I’ve encountered on a cruise ship. Every meal was an event. During our scenic rides cruising the ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Dear Amble Along,
It's so exciting to picture the appetizers and Hot Toddies while watching sea lions and eagles! Just perfect. The scenery on that cruise is spectacular. Multnomah Falls is...
Sail Date: November 2019
Review for a North America River Cruise on American Queen
mmyeats
2-5 Cruises • Age 60s
We booked both a pre-cruise stay in Memphis and a post-cruise stay in New Orleans. They were great. We made use of the trolley passes in Memphis and visited several of the included attractions. The Sheraton hotel in Memphis was very nice. We appreciated that we could check in for the cruise at the hotel. Great idea!
The cruise started out great. Soon we started to hear that guests were sick ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi mmyeats,
We’re glad to hear that you overall enjoyed your cruise! So sorry you became ill.
In accordance with CDC guidelines, American Queen Steamboat Company highly recommends that...
Sail Date: November 2019
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North America River Cruise Reviews for American Queen Voyages (formerly American Queen Steamboat Company) Ships
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