American Queen Voyages North America River Cruise Reviews
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Cruiser Rating
4.0
Very Good
239 reviews
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21-30 of 239 American Queen Voyages North America River Cruise Reviews
Review for a North America River Cruise on American Countess
georgiafrlittle
10+ Cruises • Age 60s
We chose this cruise because it was the Star Spangled Banner Cruise from Louisville to Nashville.
We stayed in the complimentary pre-cruise hotel, The Brown, which was elegant. Our room was huge!
The check in process was quick and easy. The crew took care of everything. Our bags were handled with ease. We enjoyed the pre-cruise tour of Louisville, including Churchill Downs. It was ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello! Thank you for taking the time to leave us feedback. We appreciate your kind words and am glad to hear that you enjoyed the welcome aboard, the meals onboard, and the daily excursions....
Sail Date: June 2022
Review for a U.S.A. Cruise on American Countess
CruisinCadie
10+ Cruises • Age 70s
Warning: This may be long and a bit rambling, but there are many good things to say about this cruise.
DH and I are in our 70's. This was our fourteenth cruise overall, but our first river cruise. Way back in February 2020, we booked a cruise from Memphis to New Orleans on the American Queen. After 4 cancellations, 3 due to COVID and 1 due to Hurricane Ida, we said forget it. AQV gave us ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello CruisinCadie! Thank you for leaving us a review. We are so happy that you enjoyed your time on the American Countess. We can't wait for you to join us on a Memphis to NOLA cruise!...
Sail Date: May 2022
Review for a North America River Cruise on American Queen
Shortyman
10+ Cruises • Age 60s
For the first 4 days they were so short staffed that it was buffet only! So sick of eating lukewarm food and mass produced! Then they brought on enough workers to have service, at dinner only! Also all their other boats are fully staffed, heard that from a inside source.
One bartender per bar, when they were open, should have had at least two, long lines. Wine offered? Maybe 8 types, and I can ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello Shortyman! We appreciate you taking the time to leave us feedback. We are disappointed to hear that you did not enjoy many aspects of the cruise, such as the food, wine, and service. We...
Sail Date: April 2022
Traveled with disabled person
Review for a U.S.A. Cruise on American Countess
Hamlet cruiser
10+ Cruises • Age 70s
I have emailed, left a note on the website, spoken to escalated customer service rep and requested a call from Mr Waggoner to discuss the MAJOR problems on the cruise. Staff on board were wonderful but woefully understaffed. Dining room normally has 16 servers-only six! Food ALWAYS cold-soups always tepid at best.
One stop (can’t call it a port) not planned, had NO services! We needed ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi Hamlet cruiser! We apologize for the staff shortages and food issues, along with the service, medical situation, and entertainment. We have passed your feedback on to the team....
Sail Date: April 2022
Review for a U.S.A. Cruise on American Countess
Mffthie
10+ Cruises • Age 2020s
Thought this was an interesting itinerary and a group of 10 friends booked through local travel agent. Spent an extra night in New Orleans and stayed on an extra night in Memphis at the end of the cruise. Understaffing was evident from the time of required PCR testing the night before sailing. I spent an hour in line trying to register. They had only two representatives checking ID and ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello Mffthie! Thank you for taking the time to leave a review. We are glad that you enjoyed the Peabody Hotel in Memphis and our onboard entertainment. But, we are disappointed to hear about...
Sail Date: April 2022
Traveled with disabled person
Review for a U.S.A. Cruise on American Countess
Large1937
10+ Cruises • Age 80s
We were so excited to try the new ship by American Queen. From the time we arrived to check in for our Covid test, it was so disorganized. It took forever to get through all of the procedures and seemed like personel were not prepared. Our rooms were very nice and we had a great cabin steward named Richard. We had ask for early seating at 5:30 as our party of four had issues with eating late and ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi Large1937! Thank you for your feedback. We are disappointed to hear about the food and staffing problems. We will be sure to pass your feedback along to the crew....
Sail Date: April 2022
Review for a North America River Cruise on American Countess
georgiafrlittle
10+ Cruises • Age 60s
This was our first time on AQV. We chose the Memphis to New Orleans Mississippi cruise.
We stayed at the pre-cruise included hotel, the Sheraton Downtown Memphis, which was a nice hotel directly across from the Trolly station. The trolley costs $2 to ride all day. We took the trolley to Beale Street and enjoyed the afternoon.
Breakfast is included as well, so we had a nice buffet ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello! Thank you for your feedback and kind words. We are thrilled to hear that you enjoyed your time on American Countess. We look forward to welcoming you back aboard!...
Sail Date: March 2022
Review for a U.S.A. Cruise on American Countess
DAPRiDG
6-10 Cruises • Age 60s
First time American Countess cruiser. I am a frequent traveler. Many cruises and adventures. Worst service and attitude from restaurant staff I have ever experienced. Dinner was served cold every night. If you miss lunch no food is available. Do not bother to ask them to replenish Worst experience ever and I have 5 days left. Marketing definitely misrepresented amenities online. Will never return. ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello DAPRiDG! We appreciate the feedback; however, we are disappointed to hear that you did not enjoy your experience aboard American Countess. We will pass your feedback along to the crew....
Sail Date: March 2022
Review for a U.S.A. Cruise on American Countess
Hndbg Qn
10+ Cruises • Age 70s
First time trying a Mississippi River cruise after taking over 12 ocean cruises. The itinerary of Memphis to New Orleans was my main reason for choosing this cruise. Flying into Memphis the cruise included an overnight stay at The Peabody Hotel. Took taxi to airport, cost of $39.50 plus tip seemed high but efficient. The Peabody is a grand lady and was glad to stay there but my room extremely ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello Hndbg Qn! Thank you for taking the time to leave us a review. We appreciate your kind words and are glad that you enjoyed the room service, dining room food, ports of call, and...
Sail Date: March 2022
Review for a U.S.A. Cruise on American Countess
MTMeg
2-5 Cruises • Age 70s
We had talked about a Mississippi River cruise for years, and finally decided to do it. The cruise lived up to our expectations and then some!
The pre-cruise process was a little confusing and disorganized, but we appreciated the Covid testing, knowing everyone onboard had tested negative. The Peabody may be a grand old hotel, but the rooms are small and the bathrooms even smaller. We were ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi MTMeg! We are so happy to hear that you enjoyed your voyage with us on American Countess. We will pass your feedback along to the vessel. We hope to welcome you back aboard in the future!...
Sail Date: March 2022
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North America River Cruise Reviews for American Queen Voyages (formerly American Queen Steamboat Company) Ships
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