I always wanted to visit New Orleans and my companion had always wanted to go down/up the Missisipi River. This cruise offered the best of both worlds. Unfortunately i was disapointed to find that the food was not always of good quality and did not cater well for vegetarians. Unfortunately there was also a lot of fried fish rather than fresh fish. There were also times when the boat ran out of ...
Hi ejbrand7289! Thank you for taking the time to write the review! We are pleased to learn that your overall experience was a great one! We value our guest feedback and If you would like...
We chose this cruise as a way of exploring the deep south in some luxury. It was very expensive at over £1000 per night per cabin but we thought that the quality of service would be at least equivalent to a European river cruise or an American sea cruise such as Holland America or Princess. It was nowhere near up to this standard, especially the catering and waiting staff.
Firstly, the ...
Dear clive.kemp1
Thank you for taking the time to submit your review. At American Queen Steamboat Company, we strive to create a memorable experience for our guests that exceeds all...
We sailed aboard the Duchess from New Orleans to Minnesota departing July 16th.
The Duchess is a beautiful boat with room for 166 guests. The design of all the rooms is pleasing to the eye and very airy with high-ceilings. We entered the boat into the room where Pursuer is located. Access to the bar and grand dining from the Purser is through a hallway lined with beautiful replicas by ...
Dear Sailingmickey,
Thank you for your very detailed review! Your descriptions of the vessel and it’s illustrious decor are accurate. We are thrilled to learn that you enjoyed your cruise...
We chose this cruise to see the Pacific Northwest. It was good, except for the nightmarish first day with no air conditioning and a toilet that did not work! UGH! We were moved (to a lesser room) and after that things were OK. The company offered no compensation for this awful experience. The company is still working things out with meals, excursions, but acceptable. The waiter spilled beer ...
Response from AlexL, Consumer Marketing Mgr. - AQSC
Hi adamsdle,
We are sorry to hear about the difficulties you experienced. Normally we are known for providing an outstanding guest experience and we regret that didn’t happen for you early...
We have always wanted to cruise the Mississippi River and go on a small ship so this seemed perfect.
Pro's
Food was very good with a nice variety to choose from each night. Wait staff was excellant.
Shows were the same 3 people each night but they were very good and gave us quite a variety.
Hop on hop off bus and drivers were great. Used those at every port as they were ...
Response from AlexL, Consumer Marketing Mgr. - AQSC
Hi djayne,
Thank you for taking the time to submit this review. All feedback is taken very seriously and used as a reference as we are continuously striving to improve our guest experience....
On September 10th my wife and I and 34 neighbors from our Del Webb community took the American Empress riverboat from Clarkston Washington to Vancouver Washington (not Canada). The costs were $9189 not including flights, gratuities or transfers. Although everyone had a great time as we were all friends prior to this trip, we were very disappointed that we completely missed the major scenic ...
Response from AlexL, Consumer Marketing Mgr. - AQSC
Hi Micoman,
Thank you for your honest feedback and review! We deeply appreciate all comments and consider them when planning for the future. While the Pacific Northwest fires were...
I always wanted to travel on a paddlewheeler and chose going on upper Mississippi since I was very familiar with all the ports on other cruises offered. Unfortunately rains had caused very high water and the itinerary was changed completely. This would not have been a problem but the company seemed very ill-prepared to make quick alternative plans. In Chester, IL there were only 4 stops with only ...
We chose this Cruise based upon our satisfaction with the Columbia River Cruise we took last year. The service was superior as was the whole crew. They were all veryfriendly. So we decided to book another cruise with AQ with the main purpose of goingto Paducah Kentucky to see the Quilt Museum. We were disappointed with the other ports of call as there was not much to do and very little to see, ...
Not our favorite cruise, yet, this week's expedition offered rest and beautiful country in Washington, Idaho, and Oregon. The staff bombarded us with picky details and scheduling, more than was necessary. The boat was noisy and the companionways too chilly. Not many places to retreat and read. Too small for lounge chairs. Food was well prepared—caesar salad, fruit compote, pork roast, ...
1. For future clients, please ask them which dinner sitting they want - early (5:15) or late(7:45). I was defaulted to the late but, because I was by myself, I was able to talk to the maitre d' and get my seating changed.
2. Be aware that this is more like an ocean cruise in feeling than a river cruise, even though it is obviously on a river. Several dinner seatings, large (but lovely!) ...