American Queen Voyages New Orleans Cruise Reviews

Fishing boat in Petersberg harbour
Photo Credit: OneTimeCruiser01
Another yummy dessert
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Kayaking in Misty Fjords
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French balcony cabin window
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Cruiser Rating
3.7
Average
142 reviews

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1-10 of 142 American Queen Voyages New Orleans Cruise Reviews


Great Cruise for those seeking for slower pace

Review for a North America River Cruise on American Queen

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mclauthe
6-10 Cruises • Age 50s

Cruised on the Mississippi River, started in New Orleans and ended in Memphis. The cruise itself was great, no complaints and enjoyed cruising with predominately an older, more mature crowd. Ship is not recommended for someone traveling with small children or teenagers. Food was excellent and crew was very accommodating for my Celiac food allergy. Menu in the fine dining was clearly marked for ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Thank you for your feedback! While we are disappointed to hear about the misinformation and long wait times, we're glad that you enjoyed your Mississippi River cruise with us. We will make...

Sail Date: August 2023


Better than expected, going again

Review for a North America River Cruise on American Queen

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Blasto007
10+ Cruises • Age 60s

Just came back from our first river cruise aboard the "American Queen" on the Lower Mississippi.. Pros: Fantastic staff and fellow cruisers. Better quality food than say Carnival All inclusive Laid back and comfortable atmosphere. All American speaking crew is a BIG plus as it limits communication issues. Great Bang for the Buck! Cons: Boat could use better maintenance ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Thank you for your feedback! We're so glad to hear that you enjoyed your time on American Queen. While we're disappointed to hear about the included shorex, boat condition, and food, we will...

Sail Date: August 2023


Disaster

Review for a U.S.A. Cruise on American Queen

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cmichaelcornely
10+ Cruises • Age 70s

From the beginning a Disaster Boarding through a dirty port gangway Very weak welcome aboard Dirty Boat Sparse crew Boat broke did not go for two days Food awful and cold Bars terrible Only 3 not open most of the time Only two bartenders Dirty glasses everywhere food, dirt on decks Cigarettes' buts on floor Housekeeper sporadic Ports ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi cmichaelcornely! We are disappointed to hear that you found many parts of the sailing disappointing. We have passed your feedback along to our team....

Sail Date: September 2022


The worst and most expensive cruise we have ever done

Review for a U.S.A. Cruise on American Queen

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Fesey
10+ Cruises • Age 60s

This was a bucket list holiday for my husband and I travelling from Minneapolis, Minnesota to New Orleans. We paid over £6000 each for a 14 day holiday - a majority of Americans paid $20,000 per cabin. We travelled from Redwing Minneapolis to New Orleans in an inside cabin. This was the cheapest cabin available. Our holiday started on 12th September and ended 26th September 2022. The weather ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Fesey! Thank you taking the time to leave a review. We are disappointed to hear about the problems with staff, food, and cancellations. We will pass the feedback along to our team....

Sail Date: September 2022


Not so mighty Mississippi

Review for a North America River Cruise on American Queen

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Welikecruzng
10+ Cruises • Age 60s

To start with, I tried to find Minneapolis or Red Wing as the embarkation port but was unable to find it in the drop down and it wouldn't let me enter either cities. 1. We only got travel documents after our travel agent called them days before the cruise. I guess this should have been an omen. 2. The cabin had a large patio but was mostly usuable due to their being no shade from noon to ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Welikecruzng! Thank you for taking the time to leave a review. We are disappointed to hear about the missed stops, internet situation, among other things you mentioned. We will pass the...

Sail Date: September 2022


First River cruise but not our last!

Review for a North America River Cruise on American Queen

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IamAlyce
10+ Cruises • Age 60s

American queen River cruise, NOLA to Memphis. June -26-July 4, 2022 After years of ocean voyages, we experienced our first River cruise! One night hotel and Transfer to boat included We booked one extra night ourselves We had a Nola tour. On boarding day, Very good info. Three stops. Then Transfer to ship after tour Our buses and drivers stay with us the entire time, they drive ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello IamAlyce! Thank you for your feedback and kind words. We are glad to hear that you enjoyed your time sailing on American Queen. We hope to see you back on the river soon!...

Sail Date: June 2022


Short Staffed

Review for a North America River Cruise on American Queen

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Shortyman
10+ Cruises • Age 60s

For the first 4 days they were so short staffed that it was buffet only! So sick of eating lukewarm food and mass produced! Then they brought on enough workers to have service, at dinner only! Also all their other boats are fully staffed, heard that from a inside source. One bartender per bar, when they were open, should have had at least two, long lines. Wine offered? Maybe 8 types, and I can ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello Shortyman! We appreciate you taking the time to leave us feedback. We are disappointed to hear that you did not enjoy many aspects of the cruise, such as the food, wine, and service. We...

Sail Date: April 2022

Traveled with disabled person


Slightly disappointing trip

Review for a U.S.A. Cruise on American Queen

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AliWood
6-10 Cruises • Age 70s

This cruise was booked in 2019 for sailing in 2020, but eventually we did it in April 2022. New Orleans to Memphis. Check in at the Hilton Riverside the day before, plus Covid test, was straightforward. We did not stay at the Hilton, but on departure day made our way to the Hilton by cab. We had booked the pre-cruise excursion, which was excellent. Amusing and informative guide for a 4 hour ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi AliWood! We appreciate you taking the time to leave us a review. We are disappointed to hear about a lack of communication about The River Grill and bar. We are glad you enjoyed some ports...

Sail Date: April 2022


Lower Mississippi on American Countess

Review for a U.S.A. Cruise on American Countess

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Mffthie
10+ Cruises • Age 2020s

Thought this was an interesting itinerary and a group of 10 friends booked through local travel agent. Spent an extra night in New Orleans and stayed on an extra night in Memphis at the end of the cruise. Understaffing was evident from the time of required PCR testing the night before sailing. I spent an hour in line trying to register. They had only two representatives checking ID and ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello Mffthie! Thank you for taking the time to leave a review. We are glad that you enjoyed the Peabody Hotel in Memphis and our onboard entertainment. But, we are disappointed to hear about...

Sail Date: April 2022

Traveled with disabled person


Did not live up to our expectations

Review for a U.S.A. Cruise on American Countess

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Large1937
10+ Cruises • Age 80s

We were so excited to try the new ship by American Queen. From the time we arrived to check in for our Covid test, it was so disorganized. It took forever to get through all of the procedures and seemed like personel were not prepared. Our rooms were very nice and we had a great cabin steward named Richard. We had ask for early seating at 5:30 as our party of four had issues with eating late and ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Large1937! Thank you for your feedback. We are disappointed to hear about the food and staffing problems. We will be sure to pass your feedback along to the crew....

Sail Date: April 2022


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