American Queen Voyages New Orleans Cruise Reviews

This was our first time on AQV. We chose the Memphis to New Orleans Mississippi cruise. We stayed at the pre-cruise included hotel, the Sheraton Downtown Memphis, which was a nice hotel directly across from the Trolly station. The trolley costs $2 to ride all day. We took the trolley to Beale Street and enjoyed the afternoon. Breakfast is included as well, so we had a nice buffet ...

First time American Countess cruiser. I am a frequent traveler. Many cruises and adventures. Worst service and attitude from restaurant staff I have ever experienced. Dinner was served cold every night. If you miss lunch no food is available. Do not bother to ask them to replenish Worst experience ever and I have 5 days left. Marketing definitely misrepresented amenities online. Will never return. ...

Had experienced two paddlewheel cruises in the past and was ready to go again. The overall experience was poor this time. The worst of which was the dining experience. The staff that "greeted" us at the front desk of the dining room was rude and obviously didn't want to be there. This wasn't just one time, this was the entire cruise! Once seated, the majority of the dining staff was identical ...

NO INTERNET! You will have NO Internet the entire cruise. Make a note of that. And since you are out in the middle of a river, you will unlikely be able to get enough data on your cell network to make a difference. So, have everything you would need off of the Internet before you cruise. American Queen Voyages offers no help or assistance with this. And, the Purser's Desk is of no help for this or ...

We had been on this lines American countess in the northwest 2 years ago and had a wonderful time. With all of the Covid precautions we felt very comfortable. The ship was lovely, but the trip began with a mechanical problem that held us over in New Orleans for an extra day. Being experienced cruisers we did not find this upsetting, besides, an extra day in New Orleans is a bonus. I do have to ...

I have been on over 20 cruises and I believe I can evaluate from experience This was the worst cruise that I have ever been on. The irony is that that Cruise line did not care These were the low points; BOAT dirty. I have dozens of photos of filth, cigarette butts, dirty dishes and glasses. The Boat went no where at the start because it broke and they told us nothing. They ...

We accompanied another couple who had chosen this cruise from Memphis to New Orleans. The weekend before our cruise, New Orleans was hit by Hurricane Ida. We called the Monday before our embarkation to find out if the cruise was still on, and if our 2 night extension in New Orleans was still going to happen. We didn't get any answers until late in the afternoon the day before we were due to ...

The American Queen Steamboat Company needs to improve customer service from the company office. The experience on the American Duchess was very good and the crew went out of their way to accommodate. However, the corporate office did not care about their customers concerns about taking the cruise under these conditions and promises made by company representative were not followed up on. We had to ...

We have long had a desire to take a Mississippi river cruise its entire length, from Minneaolis to New Orleans. After a couple of outstanding river cruises in Europe, we were excited to try something in our home country. Cruises that travel the entire rivers are rare, most are sold as seven day/half river cruise. So we booked this based on research and itinerary. We do wish that later cruises were ...

The ship is beautiful! Our room with private balcony was worth it. The food was plentiful and mostly good. The crew was mostly helpful. A few never smiled. (Bad contract maybe?) The Riverlorian was one of the best in the nation. Learned a lot. Entertainment on the stage was over the top. Weather was perfect! Room was well taken care of. Off ship Hop On Hop Off was good. Those are all the good ...