American Queen Voyages Gourmet Food Cruises Reviews

Fishing boat in Petersberg harbour
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Another yummy dessert
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Kayaking in Misty Fjords
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French balcony cabin window
Photo Credit: OneTimeCruiser01
Cruiser Rating
4.1
Very Good
328 reviews

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1-10 of 19 American Queen Voyages Gourmet Food Cruises Reviews


Empress not up to standard of American Queen

Review for a U.S.A. Cruise on American Empress

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Ann from Alabama
2-5 Cruises • Age 70s

This company has gone down hill. This was our second cruise with American Queen. We took the Queen from New Orleans to Memphis in Nov 2019. It was amazing; great food; great service; great tours. We were so excited to go on another cruise after the success of our first one. We were so disappointed with the Empress. Between the cruise and airfare, we (my husband and I) paid almost $10,000. ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Thank you for your feedback! We are pleased to hear that the scenery was amazing; however, we are disappointed to hear about the dining experience and the cancelled tour on Monday that...

Sail Date: November 2023


Post Covid cruise from Minneapolis/Red Wing to New Orleans

Review for a North America River Cruise on American Queen

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Geraldmacboingboing
10+ Cruises • Age 70s

We had originally booked this cruise pre Covid (2019) with our American friends. Although we are Australians this was to be our sixth boat cruise which was deferred until Australian's travel restrictions were lifted. As can be assumed we had very high expectations that we would enjoy the cruise, as we had previously done on the American Queen. Sadly, this was not to be. I've purposely left writing ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Thank you for leaving a review. We are disappointed to hear that you did not enjoy the breakfast and pre-cruise tour. We are also sorry to hear that the medical screening process and water...

Sail Date: September 2022


Not as described

Review for a North America River Cruise on American Empress

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Wlater
10+ Cruises • Age 70s

In midst of wave of new Covid cases, safety is not a big concern. They spray the luggage, but mask enforcement is minimal if at all. It has been shown that contacting Covid from surfaces is at the bottom of the list. No social distancing in any venue. Supposedly they follow state law when docked and on land, but not when moving on water. If you need mask protection when at the dock, you ...
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Sail Date: November 2021


Lies

Review for a U.S.A. Cruise on American Queen

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boatpat51
10+ Cruises • Age 70s

We had been on this lines American countess in the northwest 2 years ago and had a wonderful time. With all of the Covid precautions we felt very comfortable. The ship was lovely, but the trip began with a mechanical problem that held us over in New Orleans for an extra day. Being experienced cruisers we did not find this upsetting, besides, an extra day in New Orleans is a bonus. I do have to ...
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Sail Date: September 2021


Exciting Trip, Less spectacular dining

Review for a U.S.A. Cruise on American Empress

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pdtravelers
6-10 Cruises • Age 70s

Given the restrictions of Covid-19, we were very pleased to be seeing the Pacific Northwest. We were confused when the initial embarkation staff did not seek our vaccination status, we had to insist to show it. The American Queen Steamboat Company did their best to maximize safety and minimize disruptions. The Columbia/Snake River experience has been educational and reaffirming of the ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Dear pdtravelers, We’re happy to see the trip was exciting but sorry that you did not have a great dining experience. Our culinary team has reviewed your feedback and is making the necessary...

Sail Date: June 2021


Not worth the high price

Review for a North America River Cruise on American Queen

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last spring break
10+ Cruises • Age 60s

We wanted to do a paddleboat River Cruise and our friend that owns a travel agency suggested we try this ship. The ship and the crew were fantastic. However, we found no out that people that booked in the month before the sailing were given room upgrades and up to $1000 credit. Apparently so many people cancelled due to the ports being closed because of high water levels that the line needed to ...
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Response from JaneF, Guest Relations Manager

Dear last Spring break, We are sorry to hear that the cruise did not meet your expectations. If you would like to discuss this further, please contact our guest experience manager at...

Sail Date: June 2019


Overpriced, poor quality

Review for a North America River Cruise on American Queen

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Barnet Bob
10+ Cruises • Age 20s

We chose this in order to see the Southern states of USA .We are experienced cruisers .The moment we set foot on this boat we knew it was not going to be very good.The boat smells musty and damp .When we were shoen the cabin I wanted to leave .We had Suite 509 .It was shabby,depressing ,dark and poorly equipped .We tried to change but the boat was full . The experience in the dining room ...
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Response from JaneF, Guest Relations Manager

Dear Mr. Barnet, It is extremely unusual to hear comments such as yours. At American Queen Steamboat Company, we strive to deliver a river cruise experience that exceeds all expectations. ...

Sail Date: November 2018


Overpriced and not value for money

Review for a North America River Cruise on American Queen

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stella1939
2-5 Cruises • Age 80s

My friend and I did a 7 day cruise from New Orleans to Memphis. We had a mid range cabin on Deck 4 which had a table and 2 chairs on the deck. The cabin was comfortable but not luxurious. Very basic and small. The entertainment was first class. The grand salon had tables and drink menus but it proved impossible to get service. We resorted to getting drinks from the Captains Bar before ...
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Sail Date: September 2017


Disappointed

Review for a U.S.A. Cruise on American Queen

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Gardening Granna
10+ Cruises • Age 70s

We enjoyed a fabulous on this line's competitor ACL and decided to try this company on same route. We were sorely disappointed from first boarding! Other line allowed our son to aid mobility limited father to get settled in room and these folks were abrupt and rude to son, refusing to let him help and said boarding area was for ticked passengers only. Passengers were herded in groups and put ...
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Response from AlexL, Consumer Marketing Mgr. - AQSC

Hi Gardening Granna, We apologize that you were disappointed with your experience on the American Queen and sincerely thank you for your honest feedback. Our team is constantly working to...

Sail Date: September 2017


Refurbished ship needs work

Review for a U.S.A. Cruise on American Empress

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Cwjabernard
10+ Cruises • Age 80s

Regrettably, our $7K cabin had malfunctioning air conditioning. It was terribly hot so we were provided with a fan! On the fourth day of the cruise, a maintenance person fixed the air conditioning unit but the thermostat was irregular and lowered to 65 degrees. With this, this, the air conditioning vent started dripping a significant amount of water into the carpeted floor. It was only after my ...
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Sail Date: July 2017


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