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28 American Queen Steamboat Company Family Cruise Reviews

To the Cruise Reviewers…Here’s a Breaking News story….The American Steamboat Company’s American Queen is NOT A CARIBBEAN CRUISE FUN SHIP…..That’s the rewarding thing about this wonderful Steamboat…..So don’t disparage this ... Read More
To the Cruise Reviewers…Here’s a Breaking News story….The American Steamboat Company’s American Queen is NOT A CARIBBEAN CRUISE FUN SHIP…..That’s the rewarding thing about this wonderful Steamboat…..So don’t disparage this ‘Gem of the Mississippi ‘where you can slow down and take a leisurely cruise on America’s Premiere and Historical River. My wife and I booked the American Queen Steamboat cruise up the Mississippi for the first full week of September 2019 sailing from New Orleans up to Memphis. We’ve been fortunate to have cruised on ships of many sizes and many locations and have even cruised down the Danube River several years earlier but this time we were seeking a trip back through time and history on an authentic Steamboat that still travels the waters of the Mississippi here in the United States. The American Queen is a ship that fits the profile of a slower paced travel and the Mississippi presents a good travelogue of stories about ‘The Old Man River” and adventures in the deep south of the United States. This is not a trip for families with children but a trip for adults of many ages. Ship Features Built in 1995, The American Queen is the largest Steamboat ever constructed at 418 feet long and 89 feet wide with a draft of approximately 8 feet. She’s a true stern-wheeler with and array of modern improvements for navigation on the Mississippi. The beauty of steamboat travel is the slower pace of cruising on a river and how the passengers arrive at the towns on the cruise’s itinerary on the gangways stowed at the front of the steamboat. There’s a wonder steam calliope at the Top Deck River Grill & Bar played by the ship’s Master Pianist and Calliopist Phil Westbrook who hold court nightly at the Main Deck lounge with music and stories to entertain all. There’s a small pool on the top Sun Deck where travelers can also access the small Fitness Center. For late night, guest’s can be entertained at the Engine Room Bar with lively music and dancing, if one desires , lead by two of the ship’s versatile entertainment staff, Norman Bergen and Jim Schweikert. The main guest entertainment is held at the Grand Saloon Theater space, complete with balcony box seats and vaudeville styled main stage. There is also a smaller movie style theater on the Deck 3 – Texas Deck. With that said the ships company of performers and musicians all well versed in their art and provided great entertainment nightly. The Cruise Director, Ryan Faino and his Assistant Cruise Director, Ashley Edwards along with fellow performers Michaelyn Oby and Glenn Springs made evening entertainment a real pleasure for such a small troupe of performers and their equally talented band know as the Steamboat Syncopators. The J. M. White Dining area is a wonderful old world steamboat styled double story dining venue. There is one drawback experience in the dining room which is the ventilation noise that emanates from below deck and at window level due to the ship’s ventilation system on the port side forward of the dining, room. Our dining seating was on the opposite side of the dining room so our dining experience was not impacted by that noticeable mechanical noise. The Buffet dining area known as the Front Porch Café, is located on Deck 3 forward – Texas Deck with dining for guests inside and in a wrap around deck outside this eatery The real masterpieces of the Queen can be found on Deck 2 – Cabin Deck where guests find the Mark Twain Gallery & Lounge along with Men’s and Ladies Parlor Rooms. These spaces or well decorated with period pieces, artwork, photographs, river and steamboat artifact, charts and models an internet café area and a specialty coffee machine with a well stock fresh cookie cabinet. A more unique space in the ship is the areas above the Front Porch Café in a space know as The Chart Room, where Riverlorian, Jerry Hay, weaves the tales of the river and its historic ebb and flow that are an integral part of the heartland of America. Lastly, take some time to walk around all the decks of the ship to a catch a bit of the flavor of what river travel life might have been on some grand stern-wheeler of the 19th Century, like the American Queen, on the muddy water of the Mississippi. Food and Excursions Our food & dining experience on board the American Queen was wonderful. High tech has made its way into dining service in the J. M. White Dining Room with wait staff texting orders to the kitchen for prompt preparation and delivery to the dining guests. The food quality was very good, but don’t hesitate to bring to the attention of the dining room staff anything that is not up to what you, as the diner, might consider substandard. Service was tops and food was well prepared. Food up at the Front Porch Café buffet was also of the same quality and caliber except here’s where self serve ice cream could be found along with a full service bar and guest beverages area. Although the lower Mississippi river does not possess the charm of the enchanting river towns of the European river waterways, you will find the Antebellum South and Historic river towns of Natchez and Vicksburg on this cruise. Vicksburg battlefield is a must trek. The Steamboat Company provides well apportioned coaches that run like clockwork for travel around each the river towns where the ship stops. With regards to the other river town stops on this cruise (St. Francisville and Greenville) they are a look into typical river town life that that have survived the trials and tribulations of the Mighty Mississippi River. Conclusion The American Queen Steamboat cruise may not be a cruise for every traveler but this great ship and cruise does give its guests plenty of river time to slow down and unwind on this Great American River treasure or to pick up the pace to explore the finer elements of Southern Living. Read Less
Sail Date September 2019
We wanted to do a paddleboat River Cruise and our friend that owns a travel agency suggested we try this ship. The ship and the crew were fantastic. However, we found no out that people that booked in the month before the sailing were ... Read More
We wanted to do a paddleboat River Cruise and our friend that owns a travel agency suggested we try this ship. The ship and the crew were fantastic. However, we found no out that people that booked in the month before the sailing were given room upgrades and up to $1000 credit. Apparently so many people cancelled due to the ports being closed because of high water levels that the line needed to fill rooms. We booked 6 months in advance and were not offered any upgrade. We took an interior room which we normally do on cruises as we are not in the room often. The room was so small my husband would shower and get dressed and leave and then I would do the same. The first port for the Oak Alley tour was closed due to high water. The Francisville and Greenville ports were a dud. We spent only 45 minutes in Greenville and Francisville was an hour. Nothing at all to see. Natchez and Vicksburg were amazing. We wish we would have had an entire day in Vicksburg as there was so much to see. We had wonderful table mates for dinner from California and Oregon. Ages 55-75. We all agreed that the terms used in the towns were racist. Tour guides pointed out where “ The Jews” settled. Not a Jewish community. Just kept saying “ The Jews” . I asked Clint our guide about seeing the Catholic Church on the list and he said don’t go on their because you will go blind. He was a native of Greenville and obviously didn’t care for Catholics. I know it wasn’t just us because it was the topic of conversation every night at our dinner table. We were all appalled and uncomfortable. The food was ok. Dinners had odd choices and was generally cold. You are better to eat on deck 3. We only ate in the dining room because we loved our table of cruisers. They were hysterical. We are happy we did the bucket list of a river cruise. But we would not suggest anyone of our friends take this particular southern route. Especially if you aren’t from the Deep South and are not used to terms such as colored, The Jews, those Catholics, etc. it was an eye opener for my family and our dinner table. Also do the reverse cruise from Memphis to New Orleans. Better ports Read Less
Sail Date June 2019
We had been recommended the American Queen by a close friend, who is quite choosy so we felt confident all would be prefect! Not quite! Disappointed with quality of some of entertainment. Particularly the lounge singer- we felt ... Read More
We had been recommended the American Queen by a close friend, who is quite choosy so we felt confident all would be prefect! Not quite! Disappointed with quality of some of entertainment. Particularly the lounge singer- we felt very poor, could have been much better. Sadly dinner service was lacking, although did improve so I guess someone at a neighbourung table may have said something? We were served wrong meals repeatedly, had to ask for drinks to be served and the attitude of some staff was very off hand. Front porch cafe- always great service and choice- both at breakfast and lunch. Top deck bar- likewise, always good. This isn't a cheap trip and expectations were so high and I have to admit we were disappointed with these areas! In other areas they excelled, organistaion around trips, both additional and standard were excellent- we did both. Ease on and off at ports was great- never been so easy! The 'Hop on/Hop off' bus service fab! In terms of value for money- depends on your point of view - I know some of my fellow dinner partners felt it wasn't. However if you use all the facilities, all the trips provided as part of package, along with buses it does feel like you know what you are paying for. I think the poor service at dinner and 'not so good' entertainment in places left it feeling wanting. We , for insatnce , seldom ate lunch- but suited ourselves and made a sandwich which we took with us when on shore for a trip. Had fruit etc to eat during the day so we gained in other ways. Satff in general really great, helpful, friendly. Staterooms as expected- really clean, comfortable and well serviced- we had a private verandah which was great. Read Less
Sail Date April 2019
We (my wife, myself, my daughter and her spouse) had always wanted to try a US Cruise Ship on the Mississippi River, We started at New Orleans and traveled to Menmphis, the hotel the ship chose was a part of the pre trip was excellent ... Read More
We (my wife, myself, my daughter and her spouse) had always wanted to try a US Cruise Ship on the Mississippi River, We started at New Orleans and traveled to Menmphis, the hotel the ship chose was a part of the pre trip was excellent and we actually booked it via separate reservations a day early, The room on board was nice, however our steward was at best poor, in fact the ship changed him out after the 3rd night of almost no service. The staff, were all USA residents, and the lower staff, were often indifferent to most. They seemed to get better as the trip neared its end. Food, was at best, medium. On the first night I ordered a baked potato, it was cold and would not melt the butter. They brought me a second "15 minutes later", it was colder then the first, they then sent the assistant head waiter over, he went and found a 3rd baked potato, again this took "15 minutes", by then I had finished my meal. It never got better.... The value for $$$ was far below what I expected. The dining room chairs were broken and most had extremely stained seats. Not at all what I expected for a US cruise line. Read Less
Sail Date April 2019
AQSC has river cruising figured out. The Duchess is an awesome vessel and continues the tradition of first class river cruising started by her mother, the American Queen. Our cruise from Nashville to Chattanooga on the Cumberland and ... Read More
AQSC has river cruising figured out. The Duchess is an awesome vessel and continues the tradition of first class river cruising started by her mother, the American Queen. Our cruise from Nashville to Chattanooga on the Cumberland and Tennessee Rivers was very relaxing and historical and the scenery was beautiful. Even though the Duchess is not nearly as big as the Queen, she is very elegant and well laid out. Large cabins, sufficient public spaces, excellent dining, impeccable service and excellent entertainment are some of the attributes that make this a nearly perfect vessel to explore America's great rivers. Entertainment trio of Dustin, Courtney and Jeff did a fantastic job each night and are some of the hardest working entertainers we have witnessed. We appreciated that they performed music from the 50's and 60's. The riverlorian, Mike, gave daily informative, interesting and entertaining talks about the river history, lore, navigation and other subjects. Teresa did an awesome job with our daily shore excursions and hop on hop off itinerary. We love AQSC and always look forward to our next cruise on America's rivers on either the Queen, the Duchess and hopefully, the Empress. Read Less
Sail Date November 2018
there was a credit of $800.00 from a previous sailing with the American Queen Steamboat company. We wanted to try the American Queen - the biggest of the 3 ships in the American Steamboat co. We were waiting for the last minute deal ... Read More
there was a credit of $800.00 from a previous sailing with the American Queen Steamboat company. We wanted to try the American Queen - the biggest of the 3 ships in the American Steamboat co. We were waiting for the last minute deal , we found this cruise in a very short notice of departure. the ship was built in 1995 - a paddle wheeler, the steamboat built back to the Victorian history of the 1900 -including the furniture in the cabin, the theatre, dining room, lounges. entertainment -done by the ship's own members -dancers & singers, world-class musicians - organized by the Steamboat Syncopators -playing trumpet ,bass, drums ,.piano,saxophone,clarinet , flute & trombone. and also outside guests performance - Dante Vaudeville -magic show,Lainie Gulliksen -Siren Songs celebrating the Sirens of Broadway,Pop, & Opera , also the ship's own musician entertainers During the day there were River Chat ,Movie Matinee ,Bingo dinner - on the J.M. White Dining Room -we were on the 5.15pm early seating food was good service were great there was a land tour -on the ship's Hop on Hop Off busesto visit many Plantation , resorts ,museum churches. there was hardly any children Read Less
Sail Date August 2018
I have enjoyed well over 30 cruises on America's Inland Rivers. The American Queen Steamboat Company has perfected river cruising once again, with so many extras too numerous to mention. The scenery is beautiful, the small towns ... Read More
I have enjoyed well over 30 cruises on America's Inland Rivers. The American Queen Steamboat Company has perfected river cruising once again, with so many extras too numerous to mention. The scenery is beautiful, the small towns are quaint and the cities have revitalized water fronts. AQSC offers Premium Shore Excursions that allow you to immerse yourself in the theme of the cruise if you so choose, with the transportation provided by the companies own motor coaches. They also provide transportation during the stop to various points of interest in each town visited. Or you can stay aboard when in port and enjoy special sessions by experts or simply sit on deck. My particular cruise allowed for several hours of daylight cruising, which is not the case with other cruise lines. The crew appear to enjoy their jobs and take catering to the customer very serious. The experience in the J. M. White Dining Room compares to a fine hotel. The service was excellent, the food superb. The large variety should satisfy any taste. There is a second food venue which allows for more casual dining with extended hours and snacks throughout the day. The Grand Saloon allows for professional entertainment. An onboard Riverlorian gives informative talks and is available to answer questions. These are just the highlights. I thoroughly enjoyed every second of this cruise! Read Less
Sail Date July 2018
We had sailed on the American Queen several years before and were happy to book this for a family cruise celebrating our 50th wedding anniversary. We were, all together, a party of 13. We sailed from Memphis to New Orleans. I cannot say ... Read More
We had sailed on the American Queen several years before and were happy to book this for a family cruise celebrating our 50th wedding anniversary. We were, all together, a party of 13. We sailed from Memphis to New Orleans. I cannot say enough nice things about the people on board the ship. Here are some examples. With that many people in our party, it was sad but not a surprise that two people I had put in a cabin together found it impossible to share the room. They were “thermostatically” incompatible: one wanted the room warm, the other wanted it cool. The ship was sold out. Nevertheless the purser’s office was able to somehow find us a single cabin so we could split these people up. I am so grateful as their unhappiness could have ruined the trip for everyone. Among our party were our kids and granddaughter, who was three. This is not a trip where you usually see children, but she had an absolutely fabulous time. One night we were looking at the stars and I pointed out Jupiter. She loves astronomy and had seen many pictures of the planet, but the point of light in the sky didnt look like those images. She insisted it wasn’t Jupiter. So we headed for the pilot house to see if the ship had a telescope. Not surprisingly, a crew member stopped us and said we weren’t allowed there except at special times. And that the boat didn’t have a telescope either. And yet, the very next morning that crew member tracked us down and said there was a kids’ science museum at an upcoming port of call which the granddaughter might enjoy. That’s going way beyond the call of duty. And she, in fact, loved the museum when we got there. We had planned a party one night to celebrate the anniversary. The food and drink and service were perfect. What wasn’t perfect was the weather. Just as the party started we hit a squall. Two of our friends were trapped inside their cabin by the wind and rain. Immediately two stalwart members of the crew hurried down there with muscle and umbrellas and escorted our friends to the party. I could go on and on, but you can see how impressed we all were. And the food and amenities were of course lovely. My only gripe was the pricing. I had hoped to get a price break by booking early and including such a large party. Nope. Not much of a break. In fact, a few months before our sail date there was a sale on cabins, but I would have had to cancel my cabins, pay a fee, and then rebook to take advantage of the break. The remaining savings were too small to be worth the trouble. Come on, American Queen. You can do better! They did upgrade our cabin, but I would have rather saved more money. Still, we would sail with them again whenever we can. Looking forward to the autumn cruise up the Tennessee River. Read Less
Sail Date June 2018
lots of fun on this cruise! although the ports don't look like there is much there, if you take time to explore they are very interesting! service is fine-not exceptional, but adequate. Ship is not luxurious, but fine. Food is great! ... Read More
lots of fun on this cruise! although the ports don't look like there is much there, if you take time to explore they are very interesting! service is fine-not exceptional, but adequate. Ship is not luxurious, but fine. Food is great! really a very fun week! Hop-on bus system is great, although you can also walk into and around these ports. Entertainment is fun! Fairly relaxing-can venture out and return whenever you like. Really enjoyed exploring this area of our country. paid excursions were good although not necessary. Really enjoyed excursion to angola prison-very enlightening. Ship is very nice. Some parts a little dated, but in general nice. Crew is very helpful. Enjoyed dining at The Front Porch. Dining room is okay, although service is slow. Huge variety of items offered each evening. Definitely an older crowd, but we took our 17 year old daughter and she was fine. There is a nice pool kept very warm-like a hot tub almost. Overall a fun week! Read Less
Sail Date November 2017
Several members of my mom's family took a cruise on the American Duchess, from Memphis to New Orleans, Oct. 16-23. There was a pre-cruise hotel included in Memphis, the Peabody Hotel on the 15th. First, about the Hotel, we ... Read More
Several members of my mom's family took a cruise on the American Duchess, from Memphis to New Orleans, Oct. 16-23. There was a pre-cruise hotel included in Memphis, the Peabody Hotel on the 15th. First, about the Hotel, we had 2 rooms on different floors. Both had not been vacuumed, there was debris on both of the room floors from previous occupant(s). The food was good, but the prices were high. On the American Duchess, both cabins had not been dusted or vacuumed from probably the first sailing of the vessel a few weeks before our sailing. On other cruise lines, the rooms would be vacuumed, dusted, towels changed, and beds made every day. On this boat, you had to put out a placard on the front of your door to even have the room steward change your towels. Both rooms were never dusted or vacuumed our whole trip. On the matter of being wheelchair friendly, which the cruise line publicized about this boat, you had to have a strong helper to help lift the front of the wheelchair to get out/into the cabin, from the hallway to another area, from the inside to the outside deck. There was a raised barrier to get to each area, include the dining room, Perks, the 24hr. snack room, and even the gift shop. On five other different cruise lines, I could propel myself throughout the ships with no help from anyone. Most of the Premium optional tours were not made for people with wheelchairs. I had booked a Premium tour in each port, and wasn't told until we were already on the boat, that I couldn't go on those tours. The hop on hop off bus tours, included in the price of the tour, were wheelchair friendly and they had a golf cart that was utilized to get you from the boat to the bus, which was very nice. All of the food on the boat was very good except the breakfast buffet, which had cold food, including items which should have been warm or hot. The entertainment, which were the same group of musicians and singers/dancers the entirety of our journey, were very good(four musicians, and three singers/dancers). Also, for a cruise on the Duchess that was to be for the more affluent, it didn't past muster. Read Less
Sail Date October 2017
We traveled in a party of 10: 4 boys aged 5-12, parents in their 70s (one w/ memory issues), and two couples in their 40s. We loved the service, delicous food, live music, custom drinks & friendly manner of all the staff. Our rooms ... Read More
We traveled in a party of 10: 4 boys aged 5-12, parents in their 70s (one w/ memory issues), and two couples in their 40s. We loved the service, delicous food, live music, custom drinks & friendly manner of all the staff. Our rooms were on the outside of the 4th &5th floor decks, so we enjoyed the views as well. We all loved the engine room - you can walk down and see all the working parts when the ship is in motion. We enjoyed the pilot house tour (when the boat is in port) and riverlorian talks. The lady in the gift shop was delightful & gave my 5 year old a box in which to hold his treasures. The bars allowed kids and our kids were free to roam the boat; they truly treasured that freedom. The kids played bingo and chess and even cavassed the passengers to find additional chess opponents (the passengers were quite friendly). On several evenings we found an unreserved box in the Grand Salon (the theater for live entertainment which is modeled after Ford's Theater in DC). For adults drinks cards are available for purchase which allow included drinks and gratuities for the duration of the voyage ($200). Shore excursions were great fun. We opted for hop on hop off which meant we could visit a variety of stops each time the boat docked. I reccomend departing early because the stops are only 3 or 4 hours and the time passes quickly. On each bus for hop on hop off a local guide gave detailed information about the town and its history. You can purchase shore excursions for additional cost ($60 + per person per stop) but we were happy with the bus. For this leg I'd reccomend the Angonla Prison tour (we missed it and were sad) and the Vicksburg Battlefield tour. The New Orleans to Memphis Tour is good for older adults and kids because the boat stops in port during the day. If you're looking for more of a party scene you do Memphis to New Orleans (the boat stops in Baton Rouge in early evening). In short, I'd happily do another cruise with this company. It has been completely relaxing and I've been made to feel completely at home albeit in a luxurious and pampered manner. Oh, and coming in we stayed an extra evening at the Hyatt by the super dome which was lovely. I'd definitely reccomend a additional day in New Orleans and the World War II Museum is fantastic. New Orleans has Uber which is a great way to get around. The streets of New Orleans are beautiful and kid friendly during the day. Read Less
Sail Date November 2016
A wonderful look at America's heartland on a beautiful steamboat! Food is excellent - the grilled salmon was moist, and the bread pudding with whiskey sauce a real treat! The cabins are clean, and chocolates on one's bedtime ... Read More
A wonderful look at America's heartland on a beautiful steamboat! Food is excellent - the grilled salmon was moist, and the bread pudding with whiskey sauce a real treat! The cabins are clean, and chocolates on one's bedtime pillow is a sweet touch. The Hop-on, Hop-off busses transport passengers to amazing historic towns and villages. Tours of historic homes and museums, along with access to local businesses, make each stop a desirable destination. Daily talks by the Riverlorian provide local history and geography; access to a lending library, binoculars, and bicycles provide additional activities. The staff offers top-notch customer service - it is especially helpful that housekeeping, wait staff, and the boat crew are willing to stop and answer questions regarding any aspect of steamboating. Whether socializing on the Front Porch, watching superb talent in the Grand Saloon, or enjoying quiet moments on the deck watching the river and the ever-changing scenery, it's a cruise that creates fun moments and very happy memories. This is my fourth cruise on the American Queen & I wouldn't change a thing!! Read Less
Sail Date October 2016
Cruised from Cincinnati, OH to Alton, IL. There are various types of cabins to choose from. Our cabin had an outside door an inside door to the hall ( 2 entrances). Nightly entertainment, two dining times for main dining, but there is ... Read More
Cruised from Cincinnati, OH to Alton, IL. There are various types of cabins to choose from. Our cabin had an outside door an inside door to the hall ( 2 entrances). Nightly entertainment, two dining times for main dining, but there is another casual dining option elsewhere on the boat. Wine included in main dining. Pop, water, coffee, tea, lemonade, ice cream, cookies, and popcorn included all day long. Pool an exercise room, movie theater. Daily river talks, rooms to read or play games and gift store. Shore excursions included along with pay for premium shore excursions. EVERYONE working on this boat is friendly and ready to help you. All ages welcomed. Every night you receive the River News with the next days activities listed. You decide how relaxed or busy you want to be during your cruise. Free wifi. Boat computers are all set up with various airlines to just click your airline and print your boarding pass. Robes and slippers in each room. Elevators and stairs to choose from. Buses for shore excursions run every 15-20 minutes with hop on/hop off option an are included. Step on guides from the local area on the buses to give information about the city you are in. The American Queen is a steamboat paddle wheel. Read Less
Sail Date July 2016
This is our second cruise with The American Steamboat Company, the first was on the Amercian Empress, now this one of the American Queen. These are the best cruises I have ever been on as far as food quality, relaxation, attitude of staff ... Read More
This is our second cruise with The American Steamboat Company, the first was on the Amercian Empress, now this one of the American Queen. These are the best cruises I have ever been on as far as food quality, relaxation, attitude of staff and surroundings. Bioth are small vessels... the American Queen holsd around 400 passengers and the American Empress around 300. We stayed in a cabin with a private balcony, which had a bathtub/shower combo. The beds were some of the most comfortable I have ever slept on with nice quality linens. We requested coffee service every mornig at 7:30 and were never once disappointed. I would not reallu recommend this trip for chiuldre, teenagers or hyper people who must keep busy, as that is not what this trip is about. My husband and I are in our early 60's and we were the "youngins'". I highly recommend this cruise! The only negative I have was the hotel we stayed in prior to the cruise, The Downtown Sheradin, was horrendous!!! If required to stay there before another cruise, I would not go..... Read Less
Sail Date July 2016
The boat was fantastic, the serving staff were quite good(Troy in particular was very funny, personable and attentive). The efforts that people went to for my wife and daughter to satisfy their dietary requirements was excellent. Getting ... Read More
The boat was fantastic, the serving staff were quite good(Troy in particular was very funny, personable and attentive). The efforts that people went to for my wife and daughter to satisfy their dietary requirements was excellent. Getting on and off the boat could not have been made any easier so well done. The food quality and quantity was excellent. The ship was in excellent condition and the stateroom that we were in(category b) was very comfortable and served our purpose well. The shore excursions that I went on were excellent(Angola prison, Swamp visit, Plantation and Reginas). I would do them all again except for Regina's house, only because I was not personally interested in the cooking demo. Regina herself and the setting was lovely. The bad points(and some of these are totally out of AQ's control) 1. The destination towns were almost always closed on our trip(most shops, cafes etc did not open early enough for us to visit with them. 2. it was not explained to us that travelling up the river meant less time off the boat when visiting the ports. 3. The River grill bar needs to stay open if there are people around the bar(not a strict policy of closing it at 5PM). I thought a bar full of people willing to pay for drinks would be enough of a reason to stay open and continue to serve customers. 4. A big clean up of the Engine room bar would not go astray. The glassware is filthy. 5. The onboard tipping/gratuities could be simplified and explained better. 6. While the food quality was excellent, the variety at breakfast buffet was a bit repatiscious. Some cold cuts, smoked salmon, cheeses would have been a great addition. The site of all the sugary buns/slices etc etc being packed up every day at the end of the service should point out that there is too much sweets in the morning. We travelled with our 15 year old daughter and she enjoyed herself. Ithink any younger than 15 and the children would get quite bored. There is not a great deal onboard that they are interested in. Overall, I am happy that my family has done this trip on the AQ. We have truly enjoyed the experience. I would recommend it to other people. I would look at coming on the boat again(different ports), but would research the ports more next time. Read Less
Sail Date June 2016
Service and people are outstanding. Food is also outstanding. During our meals, the service was outstanding with a lot of personal attention. The offshore events were more interesting than I anticipated. Personal attention was around ... Read More
Service and people are outstanding. Food is also outstanding. During our meals, the service was outstanding with a lot of personal attention. The offshore events were more interesting than I anticipated. Personal attention was around the clock. The crew was very friendly and highly expert. No complaints. Will recommend this to anyone. The dining was outstanding with impacable service. Given that the purpose of the cruise is to experience what it was like 200 years ago, the passengers were on the older side. Met passengers from other parts of the world and throughout the United States. Wife got ill, and the service was outstading. Whenever we needed anyting, the crew provided it with a smile on their faces. They were very pleasent and eager to please. The scenery was highly interesting. We throughouly enjoyed the sights and outings. We would recommend this trip to anyone. This has been a very leasurely and pleasent experience. Read Less
Sail Date May 2016
My grandparents wanted to go on a cruise up the Mississippi and I had always wanted to see New Orleans so I came with. I was not aware that there would be absoloutely no one my age (21) on the ship, which made it less enjoyable. Obviously, ... Read More
My grandparents wanted to go on a cruise up the Mississippi and I had always wanted to see New Orleans so I came with. I was not aware that there would be absoloutely no one my age (21) on the ship, which made it less enjoyable. Obviously, since this a cruise geared towards the older crowd, many of the activities weren't as interesting to me as they were to them. If there had just been a few things that were available to me, and others my age, I thought it would've been a much more enjoyable experience for myself. That being said, the staff was very friendly, and professional. Something that I appreciate. Additionally, the food was delicious and the staff was very accomodating of special requests. The rooms were nicely maintained, although small. The entertainment crew did a good job, although, I again thought they could've done more stuff for someone my age. Overall, a well done cruise. Read Less
Sail Date May 2016
Came in two days before sailing to check out New Orleans. Drove from Jupiter, Florida. First few to board and get set-up. Crew went out of their way to make your happy. Excellent food in main dining and the Front Porch. Super wait staff ... Read More
Came in two days before sailing to check out New Orleans. Drove from Jupiter, Florida. First few to board and get set-up. Crew went out of their way to make your happy. Excellent food in main dining and the Front Porch. Super wait staff all around. Land tours were very good and you get to see and hear about much history of days gone bye. We were in room #208 and you have to expect the usual noises that ships make. When I visited the engine room after we were under way to see the two steam engines up close and personal, my first remark to one of the engineers was that how quiet they were as I stood between them both. Not even having to speak loudly, I was amazed. The engine room itself was the cleanest thing imaginable. No dust, dirt or grease anywhere, truly, not what I had expected. Having cruised dozens of times, this was a great one and our forth river cruise so far. Our first was down the Yangtze river in China, then two with Avalon in Amsterdam and Budapest. For an American crew I was truly amazed by the high level of service that they delivered. Ship was well maintained and clean all around Read Less
Sail Date May 2016
wow! We had a great 3 night cruise staying in both the best suite on the boat (501) and a room with no windows (541) Both rooms were perfect! 4 of us went (me, my husband, sister and 89 yr old mom- for her birthday!) The small room was ... Read More
wow! We had a great 3 night cruise staying in both the best suite on the boat (501) and a room with no windows (541) Both rooms were perfect! 4 of us went (me, my husband, sister and 89 yr old mom- for her birthday!) The small room was roomy enough with a good size bathroom and storage. TV, air/heat, radio (although it took me 3 days to realize the radio was on the wall in both rooms!) The staff made mom feel special the whole time and were always nice, with hugs, and a special birthday cake and singing at dinner. Champagne in room 501 was a nice touch, as were the cheese plates and Adams special touches to make the room neat and clean daily The boat was amazing! Clean, spacious, PLENTY OF FOOD AND ACTIVITIES if you wanted. We had incredible weather so we were able to enjoy the private deck that came with room 501. All the food we ate was terrific and they helped with dietary restrictions. This was a Big Band themed cruise, with a full brass band twice a night for all 3 nights, dancing in the theater was fun too! Our ports of call were nice (2 mansions) easy to get to and walk around. Bikes are available for the taking (just sign up!) I would recommend this cruise to people who are fun, easy going, and enjoy a good time, I only wish I were still on the boat right now! PS~ ask for Kim B, Kelvin, Kris or Adam because they were THE BEST! Pursers folks were super helpful too! xoxo Read Less
Sail Date February 2016
6 days into 7 day cruise up the lower mississippi on the American Queen and very relaxed, full and happy. Started in New Orleans and stayed the Hilton Riverside overnight, very nice and easy to transfer to steamboat. Crew members are so ... Read More
6 days into 7 day cruise up the lower mississippi on the American Queen and very relaxed, full and happy. Started in New Orleans and stayed the Hilton Riverside overnight, very nice and easy to transfer to steamboat. Crew members are so helpful and friendly especially with my Dad. Dad, age 89, toured the engine room since he is a engine person. Mike took him in and explained all about the steam engine and paddle wheel. Also had tour of the galley with chef. Staff were wonderful with wheelchairs, golf carts etc so he could participate in on shore activities. Had Hop on and Hop Off buses to tour on at each city we stopped at and tour guides from the city we were in to give narrations. Made the tours easy and able to select what we wanted to get off and see. Elevators on ship made getting around easy and halls were WIDE. Housekeepiing on ship was excellent. Ivy had room cleaned and bed ready each night. Wonderful trip up the Mississippi from New Orleans to Memphis on a paddle wheel steamboat. Mark Twain style! Read Less
Sail Date December 2015
I recently did a week long cruise on the upper Mississippi on the American Queen. Gliding up the river on this paddle wheel boat was a great way to experience our mid west. The overall experience was excellent. The food was great (10/10) ... Read More
I recently did a week long cruise on the upper Mississippi on the American Queen. Gliding up the river on this paddle wheel boat was a great way to experience our mid west. The overall experience was excellent. The food was great (10/10) and featured local cuisine. After recently doing a river cruise in Europe, I though I might be a bit let down. Actually, I enjoyed this cruise more. The staff was friendly and very helpful. Since the boat has only 200 cabins, there was a more intimate feel to the experience. I was amazed at how many people were repeat sailors on this cruise which says a lot. I really enjoyed the stop in Hannibal, MO to experience the home of Mark Twain. The entertainment was beyond my expectations featuring some great young talent. I would highly recommend this trip to anyone and hope to do another trip on this boat in the future. Read Less
Sail Date August 2015
This was my Fifth cruise on the AMERICAN QUEEN. Due to high water on the Mississippi River we could not board in St. Louis, as planned. But the company contacted my group to let us know of the change in plans. As a veteran river ... Read More
This was my Fifth cruise on the AMERICAN QUEEN. Due to high water on the Mississippi River we could not board in St. Louis, as planned. But the company contacted my group to let us know of the change in plans. As a veteran river cruiser, this is part of the adventure. The company then added a different port of call for us, which included unexpected shore excursions. Still a wonderful experience! The crew from bottom to top are top notch. Having cruised previously, many faces are familiar and they seem to remember us. At least they make you think they do! This is one reason cruising on the rivers in the U.S. is so much more enjoyable. No big ship experience for me, where you can't even understand what the crew is saying. Updates to the boat over the last few years are done in such good taste. It is such a relaxing experience. You can do as little or as much as you want. Entertainment in the Grand Saloon is not be missed. What a grand room. A meal in the J. M. White Dining Room is an experience in itself. The food is superb. The staff in the dining room will go above and beyond to meet any request. Plus the other dining option is great for a more casual meal and the food is just as good, if not even better! The Riverlorian provides the most knowledgeable information about present and previous steamboatin' history. Their sessions are lessons in history! I could go on and on. I will finish with a quote from the brochure. "An Affair to Remember". The memories will last a lifetime, as there is no experience/vacation like cruising on the rivers in the United States in the Heartland of America! Don't miss a chance to experience a unique trip! Read Less
Sail Date July 2015
Definitely a cruise for older folk. My family and I plus friends took this cruise because we thought it would be a pace good for our special needs girls.....and it was. If you are looking for a cruise jammed pack with activity, this is ... Read More
Definitely a cruise for older folk. My family and I plus friends took this cruise because we thought it would be a pace good for our special needs girls.....and it was. If you are looking for a cruise jammed pack with activity, this is not it. Tours were in the morning and we would sail by 1 PM. 2 afternoons had Bingo....otherwise lots of lectures. Paid for 2 optional excursions which were a lot of money and not worth it ( Cotton Plantation and the Delta Blues tours) Food was good. Rooms were just OK.....I had a suite with a broken deck door and a water drip over one of the sinks. During a rainstorm one night, water came right into the room and soaked our carpet. It was too much to fix while cruising so needless to say, the room was not worth the money. All told we made our own good time and it was an experience. Read Less
Sail Date May 2015
We just finished a cruise from Vancouver Wa. to Clarkson Wa. And we were impressed with the quality of the product. Everyone was super friendly, no matter the position or rank onboard.. The food was excellent, the entertainment was ... Read More
We just finished a cruise from Vancouver Wa. to Clarkson Wa. And we were impressed with the quality of the product. Everyone was super friendly, no matter the position or rank onboard.. The food was excellent, the entertainment was fun,on shore excursions were well chosen.This was my second cruise with this cruise ship company,and the consistency was apparent between boats. They hire local people, and make it interesting with guests speakers, entertainers,and riverlorian. The guides were well informed. Use local cuisine were possible.Their no. 1 asset is the staff. And Thanks for a lovely week. Read Less
Sail Date April 2015
First time river cruise. We enjoyed it very much Food: The food was better than I expected. Can't say that I had a meal I didn't enjoy. Only time there was a problem was at 1 breakfast. Mom is a diabetic and they didn't ... Read More
First time river cruise. We enjoyed it very much Food: The food was better than I expected. Can't say that I had a meal I didn't enjoy. Only time there was a problem was at 1 breakfast. Mom is a diabetic and they didn't have sugar free syrup. Can't believe she was the only diabetic aboard. They had sugar free the next day. They were running short on some beer selections. Last cruise of the year before a 6 week lay up. Probably running on low inventorys. Service: Was well pleased with the service. Very customer oriented. Traveled with my wheel chaired mother. Everyone was very helpful getting her on and off the boat Even had a man from the Engineering group help us. Stateroom was always mad up and clean. Could of been a little bigger though. Entertainment: Attended 5 of 7 shows and loved them all. I would say they were better than the shows we have attended on Ocean Cruises. Had a great New Years Eve party with dancing and free champagne. Excursions: We did the premium excursions in New Orleans and Vicksburg. Both were good with knowledgeable local guides. Well worth the extra money. The Hop on Hop off excursions were also good with knowledgeable local guides. Overall, I felt the it was a good value for what they were offering. Read Less
Sail Date December 2014
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