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Sail Date: August 2018
there was a credit of $800.00 from a previous sailing with the American Queen Steamboat company. We wanted to try the American Queen - the biggest of the 3 ships in the American Steamboat co. We were waiting for the last minute deal ... Read More
there was a credit of $800.00 from a previous sailing with the American Queen Steamboat company. We wanted to try the American Queen - the biggest of the 3 ships in the American Steamboat co. We were waiting for the last minute deal , we found this cruise in a very short notice of departure. the ship was built in 1995 - a paddle wheeler, the steamboat built back to the Victorian history of the 1900 -including the furniture in the cabin, the theatre, dining room, lounges. entertainment -done by the ship's own members -dancers & singers, world-class musicians - organized by the Steamboat Syncopators -playing trumpet ,bass, drums ,.piano,saxophone,clarinet , flute & trombone. and also outside guests performance - Dante Vaudeville -magic show,Lainie Gulliksen -Siren Songs celebrating the Sirens of Broadway,Pop, & Opera , also the ship's own musician entertainers During the day there were River Chat ,Movie Matinee ,Bingo dinner - on the J.M. White Dining Room -we were on the 5.15pm early seating food was good service were great there was a land tour -on the ship's Hop on Hop Off busesto visit many Plantation , resorts ,museum churches. there was hardly any children Read Less
4 Helpful Votes
Sail Date: August 2018
We sailed aboard the Duchess from New Orleans to Minnesota departing July 16th. The Duchess is a beautiful boat with room for 166 guests. The design of all the rooms is pleasing to the eye and very airy with high-ceilings. We ... Read More
We sailed aboard the Duchess from New Orleans to Minnesota departing July 16th. The Duchess is a beautiful boat with room for 166 guests. The design of all the rooms is pleasing to the eye and very airy with high-ceilings. We entered the boat into the room where Pursuer is located. Access to the bar and grand dining from the Purser is through a hallway lined with beautiful replicas by Monet masterpieces. The bar area is spacious, centered by the staircase accessing two decks. Large Austrian chandeliers hang from the ceiling, an abundance of blown and fused glass artwork line the walls there, in addition there are cozy seating areas outfitted with sofas and chairs. The dining room is large enough to hold all the guests. Breakfast (6:30 to 9) Lunch (11:30 to 1) and Dinner (5:30 to 8:00) all meals are open setting, an option that allows guests to eat meals at their leisure. The food was delicious, varied and often local. The service was exceptional, the dining room staff is friendly, professional and willing to go the extra mile. In addition to the grand dining room there is a smaller dining area, River Club and Terrace, on the second deck serving buffet style breakfast and lunch with open setting. Dinners are table service and require reservations. Perks, a little café, is also located on the 2nd deck with a self-serve cappuccino machine, soft serve ice-cream with toppings, juice dispenser, popcorn maker, soda and delicious cookies. Since the Duchess is a river boat and not a ship, one cannot expect the same type of entertainment and activities. However, the entertainment overall was very good. Day time activities were offered by the activities staff and an excellent river laurate. On several occassion a movie was shown and several people arrived with popcorn. A 4-piece band entertained each day before dinner, during the nightly shows and in the evening after the shows. The nightly shows were provided by the activities staff and/or local talent offering an enjoyable way to spend an hour or so each night. I cannot walk, so I traveled with a scooter. The Duchess has done a wonderful job in making it easy for those who must travel with a wheelchair or scooter to navigate the boat by adding slight inclines everywhere there is a door jam. The halls ways were wide enough for me to scoot down even with people coming in the opposite direction. The walls are lined with art work depicting river cruising. There are 2 spacious elevators available at each level which allowed me in my scooter and up to 6 other passengers to ride the elevator. At each port, a Hop On Hop Off bus tour was included,the stops were varied and interesting. Each day we were given a data sheet with details of each stop and an indication which stops were wheelchair (or scooter) accessible. Each bus is outfitted with a lift, so I was able to go on all the tours in my scooter. The bus drivers were wonderful loading me on the bus and off the bus as often as I wanted. They eliminated any concern I had about taking the tours and made me feel safe going up and down the lift. I suggest if you know anyone who has a mobility problem, they will be pleased with taking a cruise aboard the Duchess. We were in a wheelchair accessible cabin in the aft of the boat, which we were excited about as we could sit on the balcony and watch navigating the Mississippi from both sides and up close and personal seats as we went through the locks. They installed a ramp under the carpet which enabled me to access the balcony with ease. (If I were to make a suggestion, I would ask that they provide the same type of ramp outside the doors on the observation decks, as the height of the door jam was too high for me to get back into the boat without someone manually lifting my scooter). The room was large enough for me to navigate with my scooter and the bathroom had a large roll-in shower. The only problem with our room was the noise from the paddlewheel was sometimes annoying and there were nights we were wakened by that noise. If you are considering a cruise aboard the Duchess and desire either a wheelchair accessible cabin or one at the aft, just bring earplugs and/or sound abatement equipment. Read Less
1 Helpful Vote
Sail Date: June 2018
We both wanted to see a part of the United States that we hadn't seen before and a steamboat tour seemed the best idea. Although we knew that the weather would be hot and humid, it wasn't that terrible and most of the places were ... Read More
We both wanted to see a part of the United States that we hadn't seen before and a steamboat tour seemed the best idea. Although we knew that the weather would be hot and humid, it wasn't that terrible and most of the places were air conditioned. We spent an additional night in Memphis at the start of the cruise. Embarkation was smooth because of early check in the day before. We went on this cruise with long time friends who also thought this was one of the best cruises they had been on too. While the cabins are small, there is so much to do that you don't spend much time in your cabin. I can't say enough about the entertainment, especially the Ensemble. We went to see them each time and loved the way their voices blended together and they were in sync with their choreography. They seemed to really enjoy each other and what they were doing. Especially enjoyed watching Hannah interact with passengers. Liz in the dining room made the meals for us. She was so personable and remembered everything we told her about ourselves. We enjoyed all of our meals on the boat. While some of the ports seemed depressed, the sites that we saw on our hop on hop off buses were great. We went on the post cruise too in New Orleans and found it was well worth the money. We especially liked the World War II museum. I had not initially been planning on going there but was so glad I did. I think everyone should see this museum. Read Less
6 Helpful Votes
Sail Date: April 2018
We chose this cruise because it was on my “bucket list,” and the safety of the United States. The boat is beautiful, but could use some maintenance, as far as paint, etc. We were in the Owner’s Suite with ample room, elevated ... Read More
We chose this cruise because it was on my “bucket list,” and the safety of the United States. The boat is beautiful, but could use some maintenance, as far as paint, etc. We were in the Owner’s Suite with ample room, elevated amenities, private veranda, special balcony seating during entertainment in theater. The mattress on the double bed was not comfortable. The butler was very attentive, personable, and efficient. Dining was good but not exceptional. Breakfast and lunch options were buffet or from menu in the main dining room. The dinners were top-notch. Buffet dining was always available at another venue. The bars were tended by very good mixologists. Entertainment was good, considering the size of the boat. Lectures and other activities, such as bingo, were interesting and enjoyable. Service was probably the best part, though some dining staff had some attitude problem. A statement in its brochure said that the boat had an all American staff, and that was a bit of a stretch. The staff was very personable and warm, for the most part. The stops at Nottoway Plantation, Natchez, and Vicksburg were very nice and interesting, but the lower Mississippi doesn’t offer a lot of choices. Perhaps Baton Rogue should be considered. The boat glides smoothly along, pushed by its paddle wheel. It’s very relaxing and calming. Would we do it again? Absolutely, but with lower expectations and a mid range cabin. Read Less
4 Helpful Votes
Sail Date: March 2018
Beautiful Location, short trip, excellent small boat with personal service and great entertainment. Food selections were varied and fresh. Unfortunately our trip included several wet and misty days, but knowing this ahead of time, we ... Read More
Beautiful Location, short trip, excellent small boat with personal service and great entertainment. Food selections were varied and fresh. Unfortunately our trip included several wet and misty days, but knowing this ahead of time, we dressed appropriately. The well appointed rooms on the boat are very comfortable and the boat includes 2 dining rooms and 2 lounges. We had plenty of time to get outdoors and exercise our legs, but the well organized hop off, hop on buses were a great alternative. Local Guides were well informed. I Would recommend to elderly, couples or families, although no young children. Each port of call had interesting museums, river walks and information about the local area. Shopping wasnt as good as I expected. A cruise like this is a great getaway to spoil yourself, get refreshed and learn about another part of the country. We look forward to booking a Missippi River cruise in a couple of years. Read Less
1 Helpful Vote
Sail Date: October 2017
Several members of my mom's family took a cruise on the American Duchess, from Memphis to New Orleans, Oct. 16-23. There was a pre-cruise hotel included in Memphis, the Peabody Hotel on the 15th. First, about the Hotel, we ... Read More
Several members of my mom's family took a cruise on the American Duchess, from Memphis to New Orleans, Oct. 16-23. There was a pre-cruise hotel included in Memphis, the Peabody Hotel on the 15th. First, about the Hotel, we had 2 rooms on different floors. Both had not been vacuumed, there was debris on both of the room floors from previous occupant(s). The food was good, but the prices were high. On the American Duchess, both cabins had not been dusted or vacuumed from probably the first sailing of the vessel a few weeks before our sailing. On other cruise lines, the rooms would be vacuumed, dusted, towels changed, and beds made every day. On this boat, you had to put out a placard on the front of your door to even have the room steward change your towels. Both rooms were never dusted or vacuumed our whole trip. On the matter of being wheelchair friendly, which the cruise line publicized about this boat, you had to have a strong helper to help lift the front of the wheelchair to get out/into the cabin, from the hallway to another area, from the inside to the outside deck. There was a raised barrier to get to each area, include the dining room, Perks, the 24hr. snack room, and even the gift shop. On five other different cruise lines, I could propel myself throughout the ships with no help from anyone. Most of the Premium optional tours were not made for people with wheelchairs. I had booked a Premium tour in each port, and wasn't told until we were already on the boat, that I couldn't go on those tours. The hop on hop off bus tours, included in the price of the tour, were wheelchair friendly and they had a golf cart that was utilized to get you from the boat to the bus, which was very nice. All of the food on the boat was very good except the breakfast buffet, which had cold food, including items which should have been warm or hot. The entertainment, which were the same group of musicians and singers/dancers the entirety of our journey, were very good(four musicians, and three singers/dancers). Also, for a cruise on the Duchess that was to be for the more affluent, it didn't past muster. Read Less
7 Helpful Votes
Sail Date: July 2017
Something new and different; great food and service, met wonderful people, enjoyed terrific entertainment, interesting ports of call - not glamorous but a good reflection of life along the Ohio and Mississippi Rivers. The best part is the ... Read More
Something new and different; great food and service, met wonderful people, enjoyed terrific entertainment, interesting ports of call - not glamorous but a good reflection of life along the Ohio and Mississippi Rivers. The best part is the pace ... it's what we wanted. The "Hop on, Hop off" excursion option offers flexibility in start and finish time ... we went and returned when we wanted. On board there was plenty to do with no pressure to do anything other than enjoy the trip. Every performance we went to was well done ... all the entertainers were professional and personable. The accommodations are among the best ...; the bathrooms are much better than on the Ocean Cruise liners we've previously experienced; and the rooms are larger and appointed much nicer. The beds are outstanding, comfortable with exceptional lighting for reading. exceptional. The staff is friendly, competent, and accommodating. Everyone went out of their way to ensure all our needs were met. Dining options are adequate (more than we anticipated for a ship this size). Dining room meals were all great, nicely presented and well prepared and served. Morning wake up coffee service is a treat! Read Less
7 Helpful Votes
Sail Date: July 2017
Everything was wonderful! The embarkation and disembarkation at all ports was great--the crew was helpful (my husband is wheelchair-bound)--but we don't get to use the Grand Staircase (duh!) we had to go around the Dining Room ... Read More
Everything was wonderful! The embarkation and disembarkation at all ports was great--the crew was helpful (my husband is wheelchair-bound)--but we don't get to use the Grand Staircase (duh!) we had to go around the Dining Room through coiled ropes, storage lockers, etc to get to the front of the ship, but even that was interesting to see what they have. The food was delicious! I ate a lot of fish and tried to keep desserts to sorbet (I am maintaining a 60 pound weight loss) so I always added the fresh vegetables, which were different every night (yippee!) We ordered lunch to go when we were on long excursions and they were really nice sandwiches, etc. with carrots and celery when I remembered to request them. The desserts were delicious and a real challenge to eat the whole thing. Yummy! The entertainments was nice--a bit country for my taste, but enjoyable nonetheless. I did one of the games early in the cruise and made several friends that I kept running into, so that was nice. There is a self-service laundry (free) so I didn't have to pack so much and could just do a load when I needed to, nor did I have to pack dirty laundry to take home. I really enjoyed watching the Mississippi and Ohio Rivers as we floated by. It was really lovely! And relaxing. And going through the locks was quite interesting! I also enjoyed reading in the Ladies Lounge--very light and comfortable chairs to sit in. Hint--Don't try to use the computers onboard if you want service. It is really spotty, but I knew that before. I also enjoyed walking around the Promenade Deck each day. People were very nice to cheer me on and I got to see both sides of the ship while I walked. I didn't really use the gym--why a treadmill when the view is fantastic?? HINT--take a sweater or sweatshirt to wear to the Dining Room, Show Room and some of the other public rooms. They are kept at Arctic temperatures!! I wore the provided bathrobe more in public rooms than in my cabin. Read Less
15 Helpful Votes
Sail Date: June 2017
1. For future clients, please ask them which dinner sitting they want - early (5:15) or late(7:45). I was defaulted to the late but, because I was by myself, I was able to talk to the maitre d' and get my seating changed. 2. Be ... Read More
1. For future clients, please ask them which dinner sitting they want - early (5:15) or late(7:45). I was defaulted to the late but, because I was by myself, I was able to talk to the maitre d' and get my seating changed. 2. Be aware that this is more like an ocean cruise in feeling than a river cruise, even though it is obviously on a river. Several dinner seatings, large (but lovely!) boat, lots of people - about 450. 3. The Hop on and Hop off bus is not necessarily for everyone, especially when waits can be 15-30 minutes out in the very hot and humid South. 4. Memphis trolleys are not working (even though we got a free trolley pass for three days). http://www.downtownmemphis.com/getting-around/downtown-trolley-shuttles/ 5. In order to make my plane reservations back home, I asked if there were any events scheduled for the last day, Wednesday, July 5, I was told no. In fact, it was suggested that we attend the Civil Rights Museum on Wednesday. I couldn't because I had a flight back home. Sending a copy of the itinerary to the participants would be helpful for making travel plans. 6. Although the Sheraton was a truly lovely hotel, it was about as far away from Beale Street and the rest of the downtown area of Memphis. Because the trolleys were not working and cabs were VERY hard to find, those of us who were out on July 4 had to walk back to the hotel in a huge lightening and thunder storm. The hotel is in a very sketchy part of Memphis - lots of homeless - not a good experience. Other than the hotel, there were no restaurants in the area. 7. It would be nice if the cruise company could negotiate rates with the New Orleans hotel for those who would like to go early for a few days. Read Less
6 Helpful Votes
Sail Date: June 2017
We had never been to the Pacific Northwest and wanted to experience the beauty and grandeur that Lewis & Clark discovered. The ship is small enough to be intimate, yet large enough to enjoy quiet areas without waiting in lines. The ... Read More
We had never been to the Pacific Northwest and wanted to experience the beauty and grandeur that Lewis & Clark discovered. The ship is small enough to be intimate, yet large enough to enjoy quiet areas without waiting in lines. The staff was friendly and, by and large, loved their jobs. The entertainers were top-notch, including the instrumentalists in the band and piano. Our woman captain presented her ship in a bridge tour and was proud of every detail. The food was exceptional. Wine is included with dinner and though it was not expensive wine, neither was it cheap; it was drinkable, often local, and enhanced the food. My wife has mobility limitations and the entire staff, including the hop on-hop off bus drivers were most accommodating and helpful. The premium shore excursions were excellent. We were a bit concerned about the Hell's Canyon Jet Boat experience, but are so glad that we went. Our jet boat captain was exceptional and the experience was not to be missed.The "Riverlorian" chats could be improved, but the lady was exceptionally knowledgeable. The art throughout the boat was amazing. We will go again, but want to enjoy other American Queen vessels first. One of the benefits of river cruising over ocean cruising is the smooth sailing; no motion-sickness and much easier to walk about. Read Less
9 Helpful Votes
Sail Date: April 2017
I chose this cruise for two reasons 1) I had traveled on the American Queen and had a great time and 2) the Snake and Columbia Rivers were places I wanted to explore. That being said, one must be philosophical about river travel. This ... Read More
I chose this cruise for two reasons 1) I had traveled on the American Queen and had a great time and 2) the Snake and Columbia Rivers were places I wanted to explore. That being said, one must be philosophical about river travel. This spring the water in the Snake has been too high for some weeks. Unfortunately, mine was one of those weeks. So two of the reasons I signed up for the tour, the Snake River and the Dalles were cancelled. However, this cruise still gets 5 stars because everything that is the control of the on board staff and crew is perfect! The food, the service, the boat, the entertainment cannot be topped. Our Riverlorian, Laurence, was outstanding. The entertainment crew was top notch. In the evenings when I should have been watching the river go by, I was enjoying the entertainment at both ends of the boat. There are not enough superlative words to describe the level of talent on the Empress. The size of the boat is perfect.It is smaller than the AQ but so intimate. After two or three days the crew knows your name, and you have made friends with folks from all over. A few tips:1) If you are traveling with a friend and sharing a room, see if you can get a room where the beds are perpendicular to each other. If I had known this was option I would have requested it as the rooms are very small for two people to move around in. 2) For those of us mechanically challenged, a card in near the shower with instructions as to how to operate it would have been very helpful. 3) Get to know the deck crew. I was lucky to have met Terry. From him I learned that to see one of the best river lock/dam systems anywhere in the world, the John Day, I would need to be at the bow of the boat at 3am. He arranged a wake up call and I was there with a few other hearty folks. It was amazing! 4) Get a bike at the ports where you can bike along the river. 5) On a rainy day, get the art brochure from the pursers office and take yourself on a tour of the art on the boat. It is really nice stuff. Shore Excursions and Ports of Call: One suggestion for the AQ company, is for more time in Astoria. One day was not nearly enough. We spent two days in a smaller port where there was much less to see. Would I go again? YES but only if I could be sure that I would be able to be on the Snake River and see the Dalles. Time of year might make a difference and I would check on that before I booked. I embarked in Spokane a lovely city, with a fine book store with craft shop attached. Loved the Davenport Hotel. I disembarked in Portland. Both processes went smoothly. Read Less
12 Helpful Votes
Sail Date: March 2017
My husband and I finally decided to take the American Queen on a round trip lower Mississippi cruise. My expectations were a slow boat down a muddy river. Boy howdy was I wrong. The ship was elegant but not overstated. The staff, ... Read More
My husband and I finally decided to take the American Queen on a round trip lower Mississippi cruise. My expectations were a slow boat down a muddy river. Boy howdy was I wrong. The ship was elegant but not overstated. The staff, everyone we encountered totally delightful. The entertainment as good as it gets, a professional 8 piece Dixieland jazz band, 4 very talented song and dance performers, and a piano man extradoaire. I wish the food wasn't so good. The maitre d, Dana handled the dining room with grace and true hospitality. The front porch buffet was cheerful and served prime rib every evening. Weather cooperated enough to dine outside. We tried to compare this cruise to other cruise experiences and we could not. The American Queen stands alone. We especially liked the hop on hop off bus. It allowed the best possible experiece of the historical towns we visited. A stand out is the civil rights museum and the basillica in Natchez, the Kidd and Lousiana state Museum in Baton Rouge. Our balcony cabin had plenty of room and the bathroom roomy with a full tub. My husband loved watching the commerce on the lower Mississippi. The cabin was refreshed twice daily. We never had to ask for ice. Embarkation was very easy from the Hilton Riverside in New Orleans. One thing that stood out in my mind was how kind the employees were to folks with moblility issues. Golf carts were available to access the levees. The excursions gals were excellent. The riverlorian, Bobby was a great banjo player and story teller. Read Less
6 Helpful Votes
Sail Date: October 2016
This was our second cruise on the American Queen and based on our previous cruise had high expectations. A pre-cruise one night hotel stay is included in the cruise. We stayed at the Airport Marriott and it was very nice. The next morning ... Read More
This was our second cruise on the American Queen and based on our previous cruise had high expectations. A pre-cruise one night hotel stay is included in the cruise. We stayed at the Airport Marriott and it was very nice. The next morning included a buffet breakfast and the ship check-in was done at the hotel prior to being taken to the ship. Check-in was very organized and smooth. This cruise was from Nashville to Memphis on the Cumberland, Tennessee, Ohio and Mississippi rivers. The river scenery was prettiest along the Tennessee, otherwise, nothing special. The towns that we stopped at were not that memorable. American Queen does an excellent job with their hop-on, hop-off tours in each town. The food was excellent. The ship staff is excellent and always willing to help. Our cabin steward did a great job. Our only complaint was poor service from our two dining room dinner servers. Our servers on our previous cruise were excellent. The shipboard entertainment was excellent. The shipboard internet could not be accessed inside or outside our cabin. The only good reception was in the public room where the ship computers were located. American Queen should upgrade their system so that internet is available in every cabin. There were a number of passengers using canes, walkers and wheel chairs. The crew made every accommodation to ensure they enjoyed their cruise and land tours. Read Less
3 Helpful Votes
Sail Date: September 2016
We wanted to see the northern fall colors along the Mississippi River. Even though the cruise itinerary was changed due to weather conditions, the modified excursion was relaxing and very enjoyable. The wait staff in the dining room, Ky ... Read More
We wanted to see the northern fall colors along the Mississippi River. Even though the cruise itinerary was changed due to weather conditions, the modified excursion was relaxing and very enjoyable. The wait staff in the dining room, Ky and Cornel, were fabulous. The stay in port the night before the cruise was helpful to get ready for a great cruise and a way to experience the culture of the departing port. We felt as though we were cruising with Mark Twain with all the memorabilia on board! All the staff on the ship were exceptional and friendly. Any problem we had with keys, tours, etc were taken care of immediately by the staff. We couldn't ask for a better experience in cruising. I am planning to book the Columbia River cruise and hope it is equal or better than the Mississippi Queen experience. Thank you for a wonderful vacation and a Happy 90th Birthday celebration for my mother. Read Less
7 Helpful Votes
Sail Date: June 2016
We are from Oz and had sailed twice before on the American Queen, so this was our third sailing with a back to back from New Orleans to Memphis and then on to St Louis. We once again would rate the fourteen days as excellent, with a ... Read More
We are from Oz and had sailed twice before on the American Queen, so this was our third sailing with a back to back from New Orleans to Memphis and then on to St Louis. We once again would rate the fourteen days as excellent, with a noticeable improvement with the boats WIFI. Our pre boat cruise was at the New Orleans Hyatt Regency, which included a substantial quality breakfast. As we had stayed a week in New Orleans within the past eighteen months we did not avail ourselves with a pre cruise tour. The embarkation went without a hitch and would settle back and watch our departure from New Orleans on the Mississippi River. To gain the most on our cruise we had paid for Premium Tours at most ports. Two, which I must mention were the Angola Prison Tour at the Port of Saint Francisville and at Helena, the Mississippi Delta Gospel and the Birthplace of Blues Tour. I would personally recommend these two tours for the experience gained. Our arrival at Memphis seemed to arrive so quickly and then we continued on our second leg to St Louis. A different group of guests on board, who we soon became acquainted with. The on-board life continued with the high service and the excellent meals which we had become accustomed to. On the surface the trip may appear expensive to the ocean going voyages, but I would recommend it for the uniqueness of it, so different to the European river cruises. We have already booked a further cruise on its sister boat, the American Empress next year. Read Less
5 Helpful Votes
Sail Date: June 2016
On a tour group..was staff tour director for cruise. This cruise was billed, like all American Queens...as a 5 star tour.....food, accommodations, activities. I'm giving it a 3 at best and that's pushing it. Nice enough people ... Read More
On a tour group..was staff tour director for cruise. This cruise was billed, like all American Queens...as a 5 star tour.....food, accommodations, activities. I'm giving it a 3 at best and that's pushing it. Nice enough people on board but lacking in some major areas: abysmal disembarking for guests...Many of whom need special assistance. Just incredulous at how poor a job was done . ..even witnessed as staff watched other clients helped each other on and off ship. Terrible. Food....average at best. Nothing special I could see. Quail, duck, pork lion, ziti ( if you can even believe that!)........typical breakfast fare. Wait staff tries hard... Accommodations...hmmm, depends on what you choose. Single canon tiny...no place to sit down. Activities- marginal. A four game bingo? Mark twain character was washed up and unbelievable. A Mr. Bojangles dance and sing set? really? Shore excursions....simple, uninspired and lacking in depth. For what one pays for this company's tours...hmm, I think I'd suggest waiting to see if the new Viking ship staff can do a better job. The American Queen needs competition and Viking is just the company to step up to the plate. Suggestion: learn to take care of the little things! Read Less
5 Helpful Votes
Sail Date: December 2015
6 days into 7 day cruise up the lower mississippi on the American Queen and very relaxed, full and happy. Started in New Orleans and stayed the Hilton Riverside overnight, very nice and easy to transfer to steamboat. Crew members are so ... Read More
6 days into 7 day cruise up the lower mississippi on the American Queen and very relaxed, full and happy. Started in New Orleans and stayed the Hilton Riverside overnight, very nice and easy to transfer to steamboat. Crew members are so helpful and friendly especially with my Dad. Dad, age 89, toured the engine room since he is a engine person. Mike took him in and explained all about the steam engine and paddle wheel. Also had tour of the galley with chef. Staff were wonderful with wheelchairs, golf carts etc so he could participate in on shore activities. Had Hop on and Hop Off buses to tour on at each city we stopped at and tour guides from the city we were in to give narrations. Made the tours easy and able to select what we wanted to get off and see. Elevators on ship made getting around easy and halls were WIDE. Housekeepiing on ship was excellent. Ivy had room cleaned and bed ready each night. Wonderful trip up the Mississippi from New Orleans to Memphis on a paddle wheel steamboat. Mark Twain style! Read Less
2 Helpful Votes
Sail Date: June 2015
This was an impulse trip that my husband wanted to do. I thought going on this trip might be a little boring. Boy was I wrong. First of all the boat is beautiful. Fully renovated in the true style of the time. Our room had a veranda and it ... Read More
This was an impulse trip that my husband wanted to do. I thought going on this trip might be a little boring. Boy was I wrong. First of all the boat is beautiful. Fully renovated in the true style of the time. Our room had a veranda and it was great having coffee service bought to the room each morning and sitting out there watching the river roll by. The beds are as comfortable as any five star hotel. The crew is outstanding, always smiling and ready to help you. Most of the time they were coming over just to see if you need something. They have the formal dinning room which is beautiful and the food was wonderful. Great selections everyday. If you want more casual dinning, go to the front porch and enjoy the open air dinning. The shows are spectacular, a seven piece orchestra and great performers. Something unique each night. The ports that we stopped at are historical and very interesting. You have the option to do tours that are included in the price or premium tours that they offer. We did about half and half. One of the great things about the cruise is because this is not a huge cruise ship, you get to know the people on board. We made some lifelong friendships this week. All in all it was a great trip and we will definitely go again. They are several different routes you can take. Read Less
2 Helpful Votes
Sail Date: May 2015
The American Queen is a beautiful gracious lady, old fashioned in style, wonderfully appointed, and lovely. Traveling aboard her is similar to staying in the Waldorf, the Plaza, the Grand Hotel on Mackinac Island. Sailing on her on the ... Read More
The American Queen is a beautiful gracious lady, old fashioned in style, wonderfully appointed, and lovely. Traveling aboard her is similar to staying in the Waldorf, the Plaza, the Grand Hotel on Mackinac Island. Sailing on her on the Mississippi is a lovely, relaxing experience with beautiful friendly service, good food, nice entertainment and a wonderful boat. This cruise is much more similar to European barge cruises where you enjoy the scenery, conversation, food and service. The Entertainment was terrific and so appropriate to the audience. Revue shows, single performer shows, lounge entertainment and enjoying the River. This boat is terrific for anyone with a disability or impaired mobility. It is completely set up for that. Excursions were appropriate to the areas when the boat landed and very interesting. Several included in the fare. Entire cruise was wonderfully organized and very pleasurable. However, know what you are booking. If you are looking for a mega ship and a busy itinerary with many many activities, this is not for you. Check out their promotions for sales on fares and do be prepared cabins are small. However, common areas are plentiful and nice to spend time in. Read Less
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