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USA American Countess USA Cruise Reviews

-- / 5.0
Editor Rating
24 reviews
Empty lunch buffet at the grill half way through lunch.  salads but no sandwiches.  Patrons waited 30 minutes for it to be replenished
American Countess at Mud Island in Memphis, Tennessee.
This was very steep. Local tour guides said the best dock in Vicksburg was recently bought by American Cruise Lines  - the other guys
This the ship docked at La Cross Wi
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Cruiser Rating
3.9
Average
20 reviews
Ratings by category
Cabins
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Value For Money
Featured Review
Mississipi river Minneapolis to New Orleans
"We had a couple of great dining room attendants, but after the first week they changed assignments, and we had some difficulty in getting timely beverages or food while it was still warm.(Picked up in hotel room at 8am) The stateroom was about averagein size for a double cruise room...."Read More
drlee avatar

drlee

10+ Cruises

Age 70s

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1-10 of 20 USA American Countess USA Cruise Reviews


Cincinnati? to Memphis

Review for American Countess to U.S.A.

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CruisinCadie
10+ Cruises • Age 70s

Warning: This may be long and a bit rambling, but there are many good things to say about this cruise. DH and I are in our 70's. This was our fourteenth cruise overall, but our first river cruise. Way back in February 2020, we booked a cruise from Memphis to New Orleans on the American Queen. After 4 cancellations, 3 due to COVID and 1 due to Hurricane Ida, we said forget it. AQV gave us ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello CruisinCadie! Thank you for leaving us a review. We are so happy that you enjoyed your time on the American Countess. We can't wait for you to join us on a Memphis to NOLA cruise!...

Sail Date: May 2022


Understaffed, overrated, not what was promised

Review for American Countess to U.S.A.

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Hamlet cruiser
10+ Cruises • Age 70s

I have emailed, left a note on the website, spoken to escalated customer service rep and requested a call from Mr Waggoner to discuss the MAJOR problems on the cruise. Staff on board were wonderful but woefully understaffed. Dining room normally has 16 servers-only six! Food ALWAYS cold-soups always tepid at best. One stop (can’t call it a port) not planned, had NO services! We needed ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Hamlet cruiser! We apologize for the staff shortages and food issues, along with the service, medical situation, and entertainment. We have passed your feedback on to the team....

Sail Date: April 2022


Lower Mississippi on American Countess

Review for American Countess to U.S.A.

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Mffthie
10+ Cruises • Age 2020s

Thought this was an interesting itinerary and a group of 10 friends booked through local travel agent. Spent an extra night in New Orleans and stayed on an extra night in Memphis at the end of the cruise. Understaffing was evident from the time of required PCR testing the night before sailing. I spent an hour in line trying to register. They had only two representatives checking ID and ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello Mffthie! Thank you for taking the time to leave a review. We are glad that you enjoyed the Peabody Hotel in Memphis and our onboard entertainment. But, we are disappointed to hear about...

Sail Date: April 2022

Traveled with disabled person


Did not live up to our expectations

Review for American Countess to U.S.A.

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Large1937
10+ Cruises • Age 80s

We were so excited to try the new ship by American Queen. From the time we arrived to check in for our Covid test, it was so disorganized. It took forever to get through all of the procedures and seemed like personel were not prepared. Our rooms were very nice and we had a great cabin steward named Richard. We had ask for early seating at 5:30 as our party of four had issues with eating late and ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Large1937! Thank you for your feedback. We are disappointed to hear about the food and staffing problems. We will be sure to pass your feedback along to the crew....

Sail Date: April 2022


American Countess Deboggle

Review for American Countess to U.S.A.

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DAPRiDG
6-10 Cruises • Age 60s

First time American Countess cruiser. I am a frequent traveler. Many cruises and adventures. Worst service and attitude from restaurant staff I have ever experienced. Dinner was served cold every night. If you miss lunch no food is available. Do not bother to ask them to replenish Worst experience ever and I have 5 days left. Marketing definitely misrepresented amenities online. Will never return. ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello DAPRiDG! We appreciate the feedback; however, we are disappointed to hear that you did not enjoy your experience aboard American Countess. We will pass your feedback along to the crew....

Sail Date: March 2022


Wonderful first river cruise

Review for American Countess to U.S.A.

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MTMeg
2-5 Cruises • Age 70s

We had talked about a Mississippi River cruise for years, and finally decided to do it. The cruise lived up to our expectations and then some! The pre-cruise process was a little confusing and disorganized, but we appreciated the Covid testing, knowing everyone onboard had tested negative. The Peabody may be a grand old hotel, but the rooms are small and the bathrooms even smaller. We were ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi MTMeg! We are so happy to hear that you enjoyed your voyage with us on American Countess. We will pass your feedback along to the vessel. We hope to welcome you back aboard in the future!...

Sail Date: March 2022


Overall Good- Needs Some Improvement

Review for American Countess to U.S.A.

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Hndbg Qn
10+ Cruises • Age 70s

First time trying a Mississippi River cruise after taking over 12 ocean cruises. The itinerary of Memphis to New Orleans was my main reason for choosing this cruise. Flying into Memphis the cruise included an overnight stay at The Peabody Hotel. Took taxi to airport, cost of $39.50 plus tip seemed high but efficient. The Peabody is a grand lady and was glad to stay there but my room extremely ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello Hndbg Qn! Thank you for taking the time to leave us a review. We appreciate your kind words and are glad that you enjoyed the room service, dining room food, ports of call, and...

Sail Date: March 2022


NO INTERNET the Whole Cruise, Good Otherwise

Review for American Countess to U.S.A.

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johnmiller
10+ Cruises • Age 50s

NO INTERNET! You will have NO Internet the entire cruise. Make a note of that. And since you are out in the middle of a river, you will unlikely be able to get enough data on your cell network to make a difference. So, have everything you would need off of the Internet before you cruise. American Queen Voyages offers no help or assistance with this. And, the Purser's Desk is of no help for this or ...
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Sail Date: September 2021


Mississipi river Minneapolis to New Orleans

Review for American Countess to U.S.A.

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drlee
10+ Cruises • Age 70s

We have long had a desire to take a Mississippi river cruise its entire length, from Minneaolis to New Orleans. After a couple of outstanding river cruises in Europe, we were excited to try something in our home country. Cruises that travel the entire rivers are rare, most are sold as seven day/half river cruise. So we booked this based on research and itinerary. We do wish that later cruises were ...
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Sail Date: August 2021


Beautiful ship

Review for American Countess to U.S.A.

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holarl
First Time Cruiser • Age 60s

The American Countess is a beautiful clean new ship. The ship has large windows in the library and card rooms to watch the river, and lots of chairs on decks. I went down the Mississippi from Memphis to New Orleans. I have some foot problems and the company provide a golf cart at every landing to take people from the ship to the excursion bus, so I availed myself of that service. I loved every ...
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Sail Date: August 2021


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