14 Royal Caribbean Grandeur of the Seas Repositioning Cruise Reviews

first time on G of the S for my wife and i sailed from Baltimore with a great 9 day itinerary down the southern US coast and the Bahamas outstanding service from the crew in every area of the ship. the food in windjammer was above ... Read More
first time on G of the S for my wife and i sailed from Baltimore with a great 9 day itinerary down the southern US coast and the Bahamas outstanding service from the crew in every area of the ship. the food in windjammer was above average to very good at times; some selections were the same, but there was different selections each day ship was VERY clean and well kept in ALL public areas (ship is 22 yrs old) CHOPS was a big plus went there 2x all pool areas were safe with lifeguards on duty ALL day, we both like the ambiance of the Solarium so we did spend more time there enjoyed relaxing @ Schooners or listening to live music @ the centrum after the sun went down didn't go to shows in the theater room attendant Mr. Joni was very friendly and kept our inside cabin @ deck 7 spotless plenty of deck chairs/loungers even on sea days some up selling by the crew but still polite and courteous I had the deluxe bev package and thought it to be a good value plenty of things to do @ each port just depends what you enjoy stop @ Freeport was cancelled so remained @ Nassau one extra day>>was all good to me no complaints embark/disembark was organized and wasted little time I would recommend Grandeur of the Seas to friends Read Less
Sail Date April 2018
I absolutely love this ship! It's small, which provides a level of intimacy that you don't get on the big ships. You bond with the crew and they become family. They have always bent over backwards to make our vacations the ... Read More
I absolutely love this ship! It's small, which provides a level of intimacy that you don't get on the big ships. You bond with the crew and they become family. They have always bent over backwards to make our vacations the best ever! Remember though, you get what you give. If you treat them with respect and and kind you will get so much more than the norm! Leaving from the port of Baltimore is so easy and convenient. No flying required. Cabins are clean and neat! Dining is amazing! If you walk away hungry it's your own fault. From the eggs to the lobster the food is the best! There are so many activities that you can't get bored. There are things for kids to the elderly. I highly recommend this ship, RCI and the port of Baltimore for your next cruise. 12 days is a lot to pack for. Being able to pull up, have a porter take your luggage, park your car, walk into the terminal, register, then walk onto the ship... No better way to travel! Read Less
Sail Date March 2018
The grand mother recommended the cruise with Royal Caribbean. The good food was great the staff where friendly the room attendant was great the waiter in the dinning room was great. The bad 2 broken hot tubs, Broken ice cream machine, ... Read More
The grand mother recommended the cruise with Royal Caribbean. The good food was great the staff where friendly the room attendant was great the waiter in the dinning room was great. The bad 2 broken hot tubs, Broken ice cream machine, unwashed windows, and rust abounding on the exterior of the ship. Now the Ugly I dropped my children off at the teen center on the ship for a "in room scavenger hunt" as described in the teen flyer. I come to find out it was a all over the ship scavenger hunt how easy at 10 pm. at night would it be for teen to be abducted and raped and thrown overboard? Brought the issue to guest services it was never addressed!!!!!!! More ugly RC claimed a port of call at coco cay which I hear from others frequently is cancelled so they flat out lied and offered no other port of call. Last of the ugly Shore excursions were great but very short not a good value. Read Less
Sail Date March 2018
we keep coming back to this ship and each time we see nice improvements to service, food and customer care. Grandeur is one of RCL's smaller ships but we like the ships under 3,500 people. Having taken 3 trips of the over ... Read More
we keep coming back to this ship and each time we see nice improvements to service, food and customer care. Grandeur is one of RCL's smaller ships but we like the ships under 3,500 people. Having taken 3 trips of the over 5,000 guests mega ships we keep coming back . We were travelling with 2 couples The Port of Baltimore is convenient for us to fly into from Buffalo. This vacation was a 12 day trip visited 5 islands and really enjoyed relaxing with days at sea Due to the hurricanes, St. Thomas was not really ready for tourists, the other 4 ports of call Antigua, St Lucia, Martinique and St Kitts were excellent. Grandeur was kept very clean but it can use some updating. My time dining - Staff knew our names wow. Food was very good Some of the dance shows could use a refresh We all Enjoyed the sauna , it was always working, clean and available. The exercise room is much too small when in full use. We would go again out of Baltimore - 12 days or more but when different ports of calls are offered Read Less
Sail Date November 2017
First thing upon entering the ship, we encounter a sewer smell. The kind of smell that comes from a sanitation plant. The captain tells the passengers on the last day of our 2 week cruise about why they have a sewer problem. The comedians ... Read More
First thing upon entering the ship, we encounter a sewer smell. The kind of smell that comes from a sanitation plant. The captain tells the passengers on the last day of our 2 week cruise about why they have a sewer problem. The comedians were making jokes about the smell. I felt sorry for the staff. They could not wait to get off the ship. The toilets had a 30% chance of flushing in all areas of the ship. Boarding went smooth. We enjoyed resting on the upper deck until our luggage arrived. Into the evening, we went to the guest relations to get assist with the computer wifi and asked about our discount for the computer. They weren't very knowledgeable in that area. It would have been helpful to have an assistant in the computer section of the ship to help. While standing in line, a few passengers got into a verbal fight. The counter staff just stood there. It was over somebody being helped but stepped away then back to the counter. Somebody thought they were cutting in line. Too many people were complaining on the ship but a few of us enjoyed the activities that were offered. The lecture series were interesting. I tried bingo once and had to hear all the bickering. I felt bad for Carlos, the activities director. He was suggesting that certain passengers need to save their fighting until they get back home and to enjoy the cruise now. That should tell you how cranky a few passengers were. No bingo for me again ,o) We enjoyed the ports. Getting excursions with fellow cruise critic passengers was wonderful. We didn't have to deal with mass amounts of passengers. We met good friends and enjoyed ourselves with them throughout the cruise. Unfortunately, I wasn't notified of the Cruise Critic party and missed it. The time I had from the forum was different. It was wonderful to have a dedicated area for smoking. I have to give the ship a high five for that. Entertainment was decent. The last show was the best, awesome Tango dancers. Having three specialty restaurants on board was a little ridiculous. We did enjoy one night at the Chops Grille for our anniversary. The dining area had good food and the staff were very friendly. RCCL supports repeated cruisers with happy hour and separate enclosed area for "better" food? I can understand the private parties but segregation went out a long time ago. I am looking forward to our next cruise and most likely it will not be with RCCL, even with a 15% discount that some claim that we will get on our next RCCL cruise. If you are booked for this ship, you may want to double check and see if the sewer smell is gone before boarding. RCCL should take this seriously and not allow passengers on board until it is fixed. I heard that they had a fuel spill and needed to clean the ship when they arrived to Miami. Hopefully, EPA will be made aware of this incident.   Read Less
Sail Date November 2012
We boarded the Grandeur in Barcelona after a 25 day visit to Spain and Portugal. We had never cruised transatlantic before. When we entered the ship we smelled a very bad odor. We didn't know what it was so thought it would go ... Read More
We boarded the Grandeur in Barcelona after a 25 day visit to Spain and Portugal. We had never cruised transatlantic before. When we entered the ship we smelled a very bad odor. We didn't know what it was so thought it would go away. Well the smell stayed with us the whole 14 days. Something was wrong with the sewer system and had been since the ship left Venice in Oct. Some of the passengers had put up with the stench for 28 days. We never had an explanation or any compensation from anyone. We even called customer service and had someone come down to our room to see what they could do about the smell. They sprayed some stuff and said everything was ok. Well it wasn't. We even could smell the ship when we approached from the port in the Canary Is. Getting away from the smell was impossible and it enveloped us one night when we were sleeping. The smell was hard to put up with, but the lack of sympathy for the fellow passengers was the worst. We were hoping that the problem would be looked into when we reached Miami. But they sailed that same afternoon without any obvious repairs. We had to pre pay our gratuities when we made our reservation. The reason given was there was no room in the dining room at the fixed seatings. This was not true as we found out when we were at dinner. They had plenty of room in the dining room. This way they could make us prepay the $12.00 per person per day, so they got all the tips allowed. We will probably never sail with RCL again. Read Less
Sail Date November 2012
I very much agree with the other reviews of this transatlantic cruise! This was my first transatlantic and I was excited to see if I would like spending so much time on the ship. Ironically, my first experience was on a ship that smelled ... Read More
I very much agree with the other reviews of this transatlantic cruise! This was my first transatlantic and I was excited to see if I would like spending so much time on the ship. Ironically, my first experience was on a ship that smelled like a sewer. Yikes! It was absolutely horrible at times. I thought it was a smell in the port, but it turned out to be on the ship. It wasn't uncommon to see people with their hands over their nose and/or whole face. It was that bad!! I especially felt bad for the crew members who told us that it was worse on the lower levels where their cabins are. I can't imagine how they could live in those conditions. 14 days was long enough to deal with it, and they had been dealing with it even longer than that. Anyway, I think jack champion said it best when he said that the lack of sympathy for fellow passengers was the worst. That is what disappointed me so much. I have cruised on multiple cruise lines, and I had just pretty much decided to stick with RCI for most of my future cruising so that I could build up my loyalty status. Now, I have no idea how much I want to cruise with them since they didn't seem to care at all how we felt about this problem. If they had offered ANYTHING AT ALL (free internet time, a free drink, etc.) it would have helped a little. It was just unbelievable that they ignored the whole issue! The comedians made jokes about it and the crew certainly talked about it, but RCI never even acknowledged the inconvenience to us much less apologized. That is what amazed me so much. Guest Services told me that they couldn't offer onboard credit and that was it. I think I would have wanted to jump overboard if the smell would have been in my cabin. At least that was not the case for us. We were in an inside cabin on deck 4, and it was fine. We talked to a couple at lunch one day, however, who weren't so fortunate. They said that the smell was in their room, and they had to wear surgical masks to sleep. I have no idea how they could stand that! That is absolutely unacceptable!! As always, the staff was fabulous on the ship. Our steward was great along with the dining room staff. That is what actually made the cruise enjoyable in spite of this big problem. The toilets only flushed when they wanted to, also. So it was obvious that the problem was with the sewage system. They obviously didn't put their money into the right things when they re-did the ship only months before this. I would say that their 60 million dollars invested in the refurbishment wasn't worth it since this problem pretty much overshadowed any improvements that were made. The final straw was when a gentleman on the ship told me about an experience he had with RCI earlier this year on another ship. He said that they had just left Baltimore when the captain got on the speakers and told them that they were going to have to slow down the speed of the ship. He apologized immediately for that inconvenience. The man told me that they were offered onboard credit right away. Then they ended up missing a stop at a port, so they were refunded their entire cruise! I don't understand how there can be such a discrepancy in the responses of each ship. I think having a sewer smell for 14 days is much worse than just missing a port and yet we were offered NOTHING and they had their whole cruise refunded. That just doesn't make any sense. I was on the Allure of the Seas after this cruise and asked several different people on that ship if this was typical of RCI that they would ignore such a big problem and not offer any type of an apology. They all just refused to comment which didn't surprise me. I just don't know if I dare cruise with them again, especially on their older ships, if this is what we can expect. Overall, I would definitely take another transatlantic cruise at my first opportunity. It really gives you time to get to know other passengers and I just loved the relaxed atmosphere being at sea that long. I also agree with Riknpat that the ship did quite well in rough weather. If they could just solve the problem of that horrible smell and get the toilets to work right, the ship would be quite enjoyable. I truly hope that RCI does a better job of taking care of their guests in the future! Read Less
Sail Date November 2012
Since the beginning of the cruise at Barcelona we had start the problems..... the discharge of the toilet has never worked properly and were not able to make it work for 14 days. a real ecological disaster, with an obvious smell of ... Read More
Since the beginning of the cruise at Barcelona we had start the problems..... the discharge of the toilet has never worked properly and were not able to make it work for 14 days. a real ecological disaster, with an obvious smell of sewage in the cabin and in the common areas. No comments and no apology from anyone in 13 days ...... just the last day the captain and other officers decided to have public meeting with all passengers for F.A.Q., and before the meeting began the Captain decided to let us know what was the problem..... the problem with the system exhaust and of course they blamed a passenger who probably threw something in the toilet that clogged the system. make advertising on all television in Italy to travel with Royal Caribbean, but then once on board can't have any type of communication in Italian, everything happened on board, shows, daily boardingnews and navigation info are strictly all in English language??? I would suggest to all Italians not to travel yet with this company, at least something they will change on onboard system of communications. Food quality mediocre as well as range of variety, I expected from this company the quality much higher than that obtained but not going to change my idea and let them another chance. Complaint to Italian office, never had reply, customer service so far very poor. Read Less
Sail Date November 2012
The was a Transatlantic repositioning cruise from Barcelona to Miami. The ship is freshly out of drydock after a major overhaul much touted by RCI. Overall the ship looks pretty nice with fresh carpeting, new furnishings and new ... Read More
The was a Transatlantic repositioning cruise from Barcelona to Miami. The ship is freshly out of drydock after a major overhaul much touted by RCI. Overall the ship looks pretty nice with fresh carpeting, new furnishings and new plumbing. Which leads to the first problem. The smell of fresh sewage was a problem in the lower decks forward and wafted into the centrum and onto the open upper decks from time to time. It was pretty ghastly. The Captain who seemed an avuncular sort delivered homey little chats every noon hour but never addressed the problem. The entertainers joked about it and the cruise staff made rueful little comments but officially the problem didn't exist. Which annoyed people even more. The transatlantic crossing set are generally a pretty worldy, experienced and tolerant lot and we would have understood it the Captain had just said the the sewage system was new, the seals were improperly installed, the crew were doing their best and nothing major could be done until the Grandeur got to a shipyard. But no... nothing. Not well handled at all. Other gripes? They took out the library to make room for more cabins. For shame! The trapeze act in the centrum is pretty hokey unless you've never been to a circus before. Entertainment generally was pretty humdrum especially an awful ABBA act and not helped by the horrid new Joe Farcus style furnishings. And while the new cabin carpeting and fittings are very nice not much of the refit money went to the mattresses which are just acceptable but nothing special. HAL has much better. So, they tell me, has Celebrity. Now for the good tuff. The ship is a good size with excellent open deck areas. The old style teak wrap around promenade deck is a treat. Embarcation and diembarcation were organized and well handled. The dining room operation was very crisp. RCI is not a gourmet line but mostly the menues had variety and interest and some of the food was really good. The Windjammer buffet is a good operation with excellent curries at lunch and reasonable variety throughout the cruise. The Park Cafe, part of the conservatory, was justifiably popular for light breakfasts and lunches. My cabin steward was experienced and never left me wanting for anything. The various bartenders were affable provided prompt service. In general the Grandeur seems to have a happy crew. We had some rough weather and the Grandeur has good sea keeping manners and rides well. All in all I enjoyed my cruise. Bur I was aft on deck 7 where there was no smell. If I had been forward on a lower deck I would not have been a happy cruiser at all. They need to fix this fast - or a a previous reviewer suggested rename her the Odeur of the Seas, Read Less
Sail Date November 2012
We were in a rarified world on this cruise because two weeks before departure to Venice, we were offered an upgrade from an owner's suite to the Royal Suite for an additional cost per person that we didn't consider exorbitant. ... Read More
We were in a rarified world on this cruise because two weeks before departure to Venice, we were offered an upgrade from an owner's suite to the Royal Suite for an additional cost per person that we didn't consider exorbitant. How could one resist? My description of the Royal Suite can only be superlative. Imagine 1,200 sq. ft., including balcony, with a white baby grand piano! There were, however, quirky things. For example, our cabin attendant, while very friendly when we chanced upon him in the hallway, didn't stop by once to see if we needed/wanted anything. When we required more ice, we had to track him down. The bathroom in the Royal Suite is actually two rooms, one of which has a two person shower and Jacuzzi tub. There are three sinks in total. Yet, there were only amenities like shampoo, etc., for one person. When I asked the cabin attendant for additional, he scooped up a bunch from his cart and handed them to me. I'm certainly not a fussy type, but I thought that he could have just deposited them in the suite...as in "service." The living room drapes were missing hooks so they didn't close properly, but the suite supervisor had them repaired promptly. My traveling companion resolved the player piano situation (missed keys at lower volume settings) himself, after the tech staff tried and couldn't figure it out. The suite had one toilet flushing issue which was quickly resolved. These are minor things and hardly worth mention, except they indicate a lack of attention to detail -- something RCI needs to focus upon. The room service staff was exceptional. They provided first class service for breakfast on the balcony each morning, a dinner party and a cocktail party. We were impressed with the attractiveness of the public areas, the overall cleanliness, and found the informational touch screen panels for navigating the ship quite useful. We can't comment about on board activities or entertainment because with the exception of the aerialists, we didn't do/see a thing. We looked at the offerings and they had no appeal. As a previous reviewer said, there wasn't anything for thinking people. Why not offer some first-run movies, stimulating lectures or practical seminars, such as using computer software programs? Cunard does. The Great Gatsby dining room food was a huge disappointment in comparison to our March, 2011 cruise on Explorer of the Seas. The limited menu this time leaned heavily on Asian and vegetarian dishes and thus, we had a difficult time choosing appealing entrees. While the presentation was generally attractive, the preparation was dreadful, particularly the dry, overcooked beef and seafood. And how many times can you send it back? The appetizers and desserts were far superior to the entrees. We only had lunch in the Windjammer a few times, but there is a heavy emphasis on ethnic cuisine and fewer choices than on Explorer. The unremitting pressure to buy packages for the specialty restaurant dining was irritating and we didn't opt for them. Our sole ship's excursion was in Athens to the Acropolis and it was fine. We chose this cruise for the seven ports of call, which we thoroughly enjoyed, and because it was round-trip Venice. We will continue cruising with RCI, perhaps not exclusively, because they do offer good value for the dollar. The Santa Chiara Hotel in Venice is an ideal overnight-before-cruise location. Take the AVTO bus from Marco Polo airport (buy ticket in the arrivals hall outside baggage claim; the bus is just outside) direct to Piazzale Roma (20-25 minutes, six euros). The hotel is just around the corner with no steps to navigate with heavy luggage. The next day, reverse steps back to Piazzale Roma, ride the People Mover (one Euro) to the Marittima Basin in three minutes and it's a short, flat walk to the embarkation area. The Santa Chiara, a former palazzo, has true Venetian ambiance (gleaming marble floors, gigantic mirrors, high ceilings and original beams), is impeccably clean and reasonably priced (for Venice). The substantial complimentary buffet breakfast caters to both American and European tastes. Read Less
Sail Date October 2012
The Grandeur of the Seas Vision Class is a nice attractive ship but tired. From Malaga May 1st the ship goes into Cadiz for a complete refit. They are to add more cabins. Where more people will sit I don't know. Every inch of deck ... Read More
The Grandeur of the Seas Vision Class is a nice attractive ship but tired. From Malaga May 1st the ship goes into Cadiz for a complete refit. They are to add more cabins. Where more people will sit I don't know. Every inch of deck space is covered with plastic sunbeds. The fitness centre is well equipped but far too small, its always full. The restaurant --only one, is massive. Table service is good at 7/10. Food is mid market and very good. The Self service buffet also has a good selection of food daily. Food and service is not an issue. Formal nights are a waste of time, for it's the same routine, nothing special. It's largely ignored with only about 5% dressed in Tuxedos/cocktail dress, Another 10% in jackets. Last night which was formal -- we dressed in dinner dress as usual for such occasions, and were sat next to a poorly dressed woman with her husband who dressed in a donkey jacket, jeans and t shirt, one of the worst granted, but smart dress is not how we would describe the pax complement. Well what do we think of Royal Carib big ship cruising? Overall aimed at the lower middle class market. We took an owners cabin to cushion. Thank God, it's the best thing we did, we can dance in it. However in a major way it's the worst choice, for we didn't sleep the first 5 nights ! All passengers & cruise agents should be aware that the 5 most expensive suites are located directly below the cafeteria, which in part has tiled flooring --right above the suites, upon which they trundle heavily laden metal/hard plastic wheeled kitchen carts between dining areas and kitchen- ALL NIGHT LONG. Imagine living under a metal railway bridge where you can experience the thunderous rumble and trembling. You've seen it in films from New York. Well you've got the picture. This ship with all RCCL Vision class suffer the identical problem. Ships management report they've fended complaints from pax for 17 years without rectifying it! The simple expedient of fitting soft rubber wheels to the carts would remedy it in minutes. Sleep was impossible, and as I pointed out sleep deprivation is an effective form of human torture. 5 days of staggering around in a semi comatose daze was enough. Letters of complaints were ignored. My eventual meeting with Mr Tony Curtis the hotel manager, during which it was unfortunately painfully necessary to overtly threaten him and management with personal exposure on the internet to get a result, eventually persuaded them that acceptance and acquiescence was the better part of valor. I had tried to arrange a meeting with him all us affected suite passengers who had complained. He said that wouldnt be allowed and he's have to call security as that would be considered incitement to riot. I cautioned him that at sea that was called Mutiny. Instantly embarrassed he apologised retracting his threat. On night 7 peace finally reigned, and we slept throughout for the first time. Note they have no plans to insulate the floor nor address the noise issue. Careful assessment of deck plans are essential to avoid noisy cabins. Ashore we bought many bunches of flowers needing large vases. It must be a unique event judging by the fuss the staff made. It took 2 days of asking, pleading and eventually a stand up argument with the hotel manager to get them. The result ? 4 small jam jars! Eventually we got the vases. From which you should judge the standard. Ask for a map of an island, and the answer is indicative of the style. No frills airlines EasyJet and Ryanair & Southwestern come easily to mind. A map of 'recommended ' shops and tours they sell is the only one available. Island information -- same map. Haiti -- we'd decided not to get off for the place is disease riddled. But ha. This company transports its pax to the special paradise of Labadee. In effect an enclave cleverly commercially owned and exploited by Royal Caribbean, designed to give its special pax that special island experience. Visit the traditional authentic tourist market where you can buy junk from Haiti, and no doubt even Chinese made' Haitian' junk specially selected for their pax. Of course passengers can buy drinks, buy food. Buy a boat trip, buy another boat trip. Buy a ride to a beach (wonderful beaches). Buy a drink. Buy a paraglide ride. Buy a snorkel experience. Buy a jetski ride. We laid on deck and enjoyed the empty ship. Perfect. Internet at almost $0.85 a minute! And so conveniently sloooooooow. The crew are OK but a mixed bag where the Indians & some south Americans are the best. The advertised 'suite personal butler' .. a misnomer, they don't exist. Our cabin cleaner turned up staggering drunk one night, and in common with the standard of the ship, cleans superficially. We asked "Why are the windows and tables salt stained"? "Oh" was the response. Guest services tell us they should be cleaned twice a week, but that doesn't happen. We're used to having them cleaned daily or as necessary when we cruise. Yep this is a different and much lower standard. And speaking of standards, our narrative should be moderated by the fact we have the top class of suite. And afforded VIP status through the recommendation of another captain of the fleet; who kindly sent us a special gift, delivered with a note from this ships hotel manager, so they were aware, but makes no difference. Their advertising promises exclusive seating areas and bar areas reserved for suite guests, they don't exist and asking for them is met with blank looks. No special menus. Room service never get the order correct. They promise gold, but have nothing but copper to offer. The entertainment is very good, presented in an attractive theatre. Theres good live music in many areas most of the time. The cruise director is inconsequential. Overall the only similarity to our usual level and standard of cruising on small ships with Seabourne , Silver Seas or SeaDream, is they float, feed one and arrive safely and on time. Finally les pieces de resistance my new wife on honeymoon, was bitten and found a bed bug. That was positively reacted to with the attention it merits. The bites were treated swiftly by the Dr. whilst they dismantled the cabin and treated it, they parceled us off on a free limo private tour for the day. Returning 6 hours later it hadn't been done! Bad management again, obliged us to stay out of the cabin for hours whilst it was completed. The suite needed to be treated twice more, and as they refused to move us to another cabin to sleep, (the ship isn't half full) we were obliged to breathe in the insecticide, which we are assured is safe and non toxic. Whatever the insecticide prospectus states, breathing any insecticide within a small compressed airspace for 12 hour periods must be unhealthy. It's to be hoped we don't suffer any long term consequences. Despite their disinfectant attempts, Louise has been bitten 4 times more. They said they'd deep cleaned the suite. In fact they didn't even vacuum the carpet. It took numerous meetings to make them clean properly. Bugs love dirt, which is probably why theyre infesting the place. Worried that the bugs or at least eggs may be carried home, we asked for our clothing to be laundered. Expressing their deep concern, their response was immediate in removing and laundering and dry cleaning everything in hours, whilst re treating the suite. The toilet overflowed, it took 4 hours with 2 reminders to appear and repair it, and another 5 hours with constant reminders to clear its contents from the bathroom floor. It overflowed its contents on the floor twice more. Similar delays to clean it. They repaired it, but it continually noisily flushed in the middle of the night . Another day whilst they fixed that problem, common on this ship. It's occurred almost daily since now. The guest service managers profuse apologies for all our troubles, were bolstered by sending us, as he described "A lovely bottle of excellent champagne" to help you sleep through any noise remaining. Expecting Dom Perignon or Crystal, you won't be surprised to know we have a bottle of Californian sparkling wine instead -- unopened! After many days of wrangling, the management have accepted and apologized profusely for the noise problems and by replanning, have for this cruise at least, mostly resolved the noise issue. We are only woken twice a night! They are really trying their best to make the rest of the cruise acceptable. A new cabin attendant with supervision has resolved the cleanliness issue. Its clearly a management issue which may be better on another ship. The noise however will be the same. The staff are helpful but the management is overall poor, but theyre humble enough to eventually admit it, and have thanked us for indulging them in what they now a consider a re training process. They admit and openly discuss their failings which have now been addressed. Habitually they leave the heavy cleaning carts in the passageways 24/7 . this is a serious safety hazard for in the event of the ship lurching, a cart could roll into a person causing bodily injury. worse in the event of an evacuation, a cart would effectively block the passageway preventing free passage. The US Coastguard and ships insurers should be appraised of this. The Guest services manager said he hadnt noticed them . Eventually they moved the one in our passageway, but not others. Do we really need to feel like unpaid ships management consultants --badly needed-- whilst actually paying for our trip? This year we will be travelling transatlantic east west again, and notwithstanding this bad experience will consider a large ship again, but taking great care to select the right cabin and cruiseline. Disembarking in Malaga we felt tired, disgruntled and extremely dissatisfied. Finally I discussed compensation with Mr Sam Murdoch, team leader customer services UK. He explained they were fully aware of the unacceptable experiences we'd suffered, which they were appraised of through the many communications between the ship and UK management. Apologising for the ruined cruise, he offered a maximum discount of 25% off a future cruise. Our honeymoon was ruined, for which a 100% refund would be the least expected, plus consideration for damages. He outrightly refused to consider anything more. I wonder what would provoke a refund. A ship sinking maybe? Sadly we can only recall this trip as poor, sleepless, and a disturbed transatlantic ferry crossing. Never to be repeated with any Royal Caribbean Cruise, unless of course the CEO was in the next cabin. hope this helps you choose a decent cruise. Read Less
Sail Date April 2012
Let me start out by saying I love RCCL and have been on 17 cruises just off the Oasis in July and booked the Serenade in May 2011. That being said this was a nightmare cruise from the minute we checked in to going thru customs. 1st when we ... Read More
Let me start out by saying I love RCCL and have been on 17 cruises just off the Oasis in July and booked the Serenade in May 2011. That being said this was a nightmare cruise from the minute we checked in to going thru customs. 1st when we booked it was a month prior and did so because after the Oasis where everything is on a schedule we just wanted to relax by ourselves no children. Our friends wanted to get to diamond before our next cruise so they booked junior suite to get 2 credits and they also got upgraded two weeks before sailing to the Royal Family suite.(I'll about that room later). We were told by crown and anchor the day before sailing there were 6 suites left and ask at the check in desk to be upgraded, something we have never done and thought we would try. When we got to the check in desk a very rude man stopped us mid sentence and said you can't do that here you have to go on the ship and ask the Hotel manager Eric. My husband was very mad that the run around had begun and this man was so rude .We were not accustomed to this on RCCL. We boarded the ship went straight to the main desk and were greeted by yet another rude man named Keith who said there is nothing left but I could come back at 6 and see if there were no shows.When we asked to speak to Eric the manager we were told he was busy but that he would go ask him. We later found out he was never informed we asked for him. We returned at 6 and were told nothing was left by Keith who then just walked away. We went to our room and just figured we would call when we got back. Our friends checked in to there Royal suite 8518 and even though it had two bedrooms the 2nd one which has twin beds and 2 upper bunks I can't imagine 4 people in that room with no floor space but a 12 inch by 5 feet strip. The living room was nice with a queen size couch and a big plate glass window that was old and rusted all around the frame and moldy. The second bathroom also had mold in the shower.The main master bath kept backing up with water when the shower was used. We went to shower for dinner in our room when we discovered there was no hot water only very cold. Our Room attended Albert who was fantastic said he would call maintenance ,we went to our friends to shower and we all shared there one smaller bathroom because the master one was full of water. That night after returning from the late comedy show we saw still no hot water. The next day we told our room attendant again and he called in front of me and we went to the pool. When we came back at 5 to shower NO hot water . We called the main desk and were told they would call needless to say it took 3 nights with no hot water for them to finally change the facets. Only after Eric the hotel manager called me himself did it get done and that's when I found out he never knew we had ask for him and that Keith had lied about it. If you book a suite with the intentions that you will be first for everything and priority seating for shows forget it ,every show we went to and arrived 15 min early was full and the seating set aside for suites was open to everyone. When we asked the attendant she said she wasn't comfortable asking people to move.There were other suite owners with us very upset also. The person who they have book future cruises was by far the most unpleasant woman I have ever encountered on RCCL. As I sat and read my emails on my computer she blew off at least 5 couples one day and 3 the last day saying she was booked up and the couple she was with said she was 20 minutes late. We were at table 80 floor 4 8:30 seating MDR with Peter and Freddie and they were the best waiters we have ever had and honestly saved the cruise from being a total wreck. They were happy and friendly and genuinely enjoyed there job .Our bar waiter Gerard was also wonderful and a pleasure to see everyday both in dining room and by the pool he made a point to find us and make sure we got drinks. Freddie worked the windjammer for lunch and always found us and got our drinks. I think the ship really needs to be modernized our TV was 12 inches old fashioned and worked on and off. Our phone was the old princess style so you got no messages.I will say this compared to the Oasis which had no storage drawers but 3 little ones and a little closet , There was plenty of storage and drawers in both rooms. Also on every ship we have been on there was always a place besides the windjammer to get coffee free but no on here its $3 and the windjammer closes in the afternoon before dinner. This ship is under staffed in so many areas that getting help is very difficult. Very relaxing I will say that. lol In Grand Cayman we only got off and got cigars and then came back on and enjoyed the pool to ourselves. We have been there many times and love the swimming with the stingrays and the 7 mile beach In Cozumel once again we didn't get off but we went deep sea fishing in July and very nice. The shopping is not worth it or cheaper and restaurant's are very dirty and just want you to get drunk Embarkation is very very slow it took 20 minutes to get thru the line we got a porter yet there is no separate porter line however you do get to watch all the people the police dogs caught with drugs from the Carnival ship we got to see a mother with a baby with cocaine in the cane. Read Less
Sail Date September 2010
This cruise was our April school vacation week in New Hampshire. We liked the idea of this repositioning cruise because it stopped in Bermuda where we spent our honeymoon. We flew into San Juan a day early and hung out at the Conando ... Read More
This cruise was our April school vacation week in New Hampshire. We liked the idea of this repositioning cruise because it stopped in Bermuda where we spent our honeymoon. We flew into San Juan a day early and hung out at the Conando Beach. Its was nice to warm up after our cold New England winter. We took a taxi to the new ( 5 yr old) Pan American pier. Checkin began at 11.30, went smooth, and was in the Windjammer for lunch at noon.  This was our seventh cruise and second time on the Grandeur.  Looking around, the ship hadn't lost its luster as bad as some other folks said.  The central Atrium  is quite bright and sound quality for the musicians were excellent.We are in our mid fifties now and wanted a good mix between relaxing and action.  The Solarium was definitely the quieter of the two pools but sometimes a bit crowded.  The sun was really effective at the outdoor pool and the reggae band did many tributes to Bob Marley.We ate breakfast and dinner in the dining room and lunch and evening desserts at the Windjammer cafe.One comedian said it is your God given right to eat as much as you want ... so we kind of took him up on it and really ate well on this cruise. The food was 4 to 5 star and the desserts were incredible. If you see Campanos at the dessert bar in the Windjammer, have a dance with him before you chow down.The shows at the Palladium Theater were pretty standard cruise ship fair. The singers and dancers really performed well and the Broadway show numbers they selected were quite appropriate. John and his wife Katrina did a good job on their respective parts of cruise direction and activities. Neither of us drink alcohol, so we were quite pleased that our table mates also didn't drink. It certainly made for a more relaxing cruise. Our waitstaff did not "push" any booze on us  nor did they hurry us along. Dinner usually took from 6 - 7.45 (main seating).RCCL has a pre-pay gratuity option. It bothered us at the beginning, but we decided to use the option.Check out was not as efficient because it was the first time the ship had been to Norfolk so customs was a little slow. Besides, we didn't really want to go home anyway.  Read Less
Sail Date April 2009
Observations on this cruise: • Our waiter was just not up to par. We never really got to know him very well. He brought breakfast to our room on day 7 and did not even recognize us! In the past we wanted to take home the ... Read More
Observations on this cruise: • Our waiter was just not up to par. We never really got to know him very well. He brought breakfast to our room on day 7 and did not even recognize us! In the past we wanted to take home the waiters/waitresses. This time we hardly know them! • Our assistant waiter was never introduced and we still do not know his name. • All food seemed to be a lower grade than before. • Very little variety in food. • Food only marginally good. • Food better in Windjammer. • We were always last to be served. • Cold coffee was served to the entire table. • Once I ordered a steak medium-it came raw! They offered to bring me another but by the time they brought it they had all left to go off and dance for everyone. Of course, that meal was a total disaster. Three times I ordered beef-all three times it was chewy and lacking in flavor while the menu said it was Black Angus. It certainly was not the Black Angus I am accustomed to. • Window in dining room creaked continuously so loud that sometimes we could hardly talk. • Too much begging for approval rather than more attention to service. "Give everyone a big hand!" When the applause was not good enough they said we are giving you another chance for applause!!! I feel applause is earned not begged for. When you see a good show or receive good service praise becomes automatic. • Entertainment was only mediocre. In the past the shows have been wonderful, some even spectacular. This time we felt as if were in a local night club-very routine... • Our room temperature was perfect until the 7th night of the cruise. Then suddenly it became so cold we could hardly sleep. We had NOT touched the temperature dial but it was frigid. We called maintenance and they came to work on it. After that it became unbearably hot! We called again and they returned and worked on it. It was operational for about 12 hours then turned to cold again. We had no ability to adjust it... Finally, after five trips to our cabin they informed us that it was a problem with the door switch and they would not be able to repair it until the next day-our day of arrival in Tampa!!! • It was very difficult to get the daily news paper. The USA version was out within a few minutes; however, if you wanted a Canadian or British version there were always stacks of those. After a couple of days you would think someone would start to see a trend or maybe, just maybe someone would realize that this ship was full of US citizens... • Each morning the cleaners would start work around 5:00AM. Our cabin was directly below them and it was very noisy. We spoke to the desk about this and their reply was to get up and call us the next time it happened and they would speak to the cleaners. Why not just speak to them? Why did they want us to get up and call? Our overall observation was that this was a "watered down" version of RCCL-at least that is what we hope. It certainly was not what we had become accustomed too. Read Less
Sail Date November 2008
Grandeur of the Seas Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 3.5 4.0
Entertainment 3.5 3.8
Public Rooms 3.5 4.2
Fitness Recreation 3.5 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.8
Enrichment 1.0 3.5
Service 4.0 4.5
Value For Money 4.5 3.9
Rates N/A 4.2

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