1 Helpful Vote
Sail Date: December 2017
Departing from Baltimore was excellent! We anticipated a wonderful, joyful Christmas cruise. In actuality, the decorations and activities were minimal and low budget. The entertainment was generally passable, but it was nothing special. ... Read More
Departing from Baltimore was excellent! We anticipated a wonderful, joyful Christmas cruise. In actuality, the decorations and activities were minimal and low budget. The entertainment was generally passable, but it was nothing special. Not enough activities for children/teens. Overall the ship experience was disappointing. The islands and excursions were generally good. We loved exploring the islands, and meeting locals who were all very friendly. The Royal Caribbean staff was courteous and generally seemed to care about doing a good job; particularly the dining staff. Unfortunately, we cannot recommend this ship because of poor maintenance, lack of activities, and overall pushiness of crew members trying to sell us dinners, art, spa treatments, etc. There was a sewage leak on our deck early in the trip and as a result, the entire deck smelled like sewage for the rest of the 7 days. Overall, we enjoyed being together on a cruise with our family, but Grandeur of the Seas is not up to par. Read Less
Sail Date: December 2017
We did not expect to have the great vacation that we had on this experience. I would definitely recommend this cruise for other families. Some of the thing we enjoyed on this cruise was, that the boat always had some type of activity for ... Read More
We did not expect to have the great vacation that we had on this experience. I would definitely recommend this cruise for other families. Some of the thing we enjoyed on this cruise was, that the boat always had some type of activity for the kids and adults to enjoy. They made me and my family feel as if we were at home. They we very respectful, encouraging to try new things, always very attentive to me and my family. Also Everyone that work on the ship enjoyed and loved what they did. One of the most important things was the amount of sanitary stations that you would find around the ship this showed that they cared about the germs that were around. Another thing we enjoyed was the organization that they had when you would exit the ship to go onto and island. Lastly I would definitely recommend this cruise for other families to enjoy as much as we did. Read Less
4 Helpful Votes
Sail Date: December 2016
good value for the dollar we got two holidays in one trip. The dining was our only issue, the waiter was not very friendly or sociable just stuck to his job and staff was under sized as our waiter's helper had 4 tables to handle ... Read More
good value for the dollar we got two holidays in one trip. The dining was our only issue, the waiter was not very friendly or sociable just stuck to his job and staff was under sized as our waiter's helper had 4 tables to handle when they normally have two . My request on first dining seating for raw sugar was quickly shot down as our waiter said they were out of that kind and should be getting some tomorrow so i was like ok. Next evening at dinner same story so i questioned why the windjammer has tons of raw sugar, he had no explanation and walk away at that time i said to my wife" I am tired of this crap" and I was going to customer service to complain,when out of nowhere the helper brings the sugar and never had a issue with sugar the rest of cruise. Now the food from start to finish of cruise was always lukewarm and is unacceptable,I said something to head waiter but that was useless, one night I ordered the meatballs and they were raw inside, head waiter got me new order and same thing raw inside,so he got me 3rd order except this time had more gravy on top, when cut open raw again he said they all are like that, to dip in gravy you will never see the color, then walked away. I could not believe what he said, after all the warnings about eating undercooked food. Ship overall is in average shape and could use some updating, showers are too small and the shower curtain stuck to you like glue. Toilets wont flush at times seems like maintenance is fixing them all the time. Shore excursions where costly, certain taxis were costly when doing your own thing, we did group tours which were reasonable from 15 to 40 a person.The galley tour n brunch was well worth the 20 bucks,fillet mignon was on the menu all you can eat, highly recommend.Staff was friendly and very helpful.Shows were very good .Overall I have been on this ship 3 times and this was the worst for food quality and dinner service. The park cafe is the pits,they have no wraps, no turkey, no made to order sandwiches unless it was a panini,the burgers,fries,hot dogs,pizza was always cold. Younger kids constantly ran around the ship some were pressing the elevator buttons some just causing noise. I would do cruise again as this was the first time for some issues that we did not experience on prior cruises with this ship. Read Less
8 Helpful Votes
Sail Date: December 2016
My adult niece and I both live in Maryland so sailing from Baltimore eliminated a long drive or a flight. We drove in the morning of cruise, arriving around 11:30am. Dropping of luggage, parking car and entering cruise terminal took all of ... Read More
My adult niece and I both live in Maryland so sailing from Baltimore eliminated a long drive or a flight. We drove in the morning of cruise, arriving around 11:30am. Dropping of luggage, parking car and entering cruise terminal took all of 10 minutes. There was no wait to reach the security screener other than guests in front of us had to dig for their set sail and passports. Once inside we completed our health forms and were directed to the suite line. We were in a Junior Suite and I am diamond plus, niece is platinum. No wait to reach an agent and on the ship by 12:05. Using the lower gangway puts you on the ship on deck 1. We elected to take the steps to deck 4 to the R bar to wait for staterooms to be ready. Settled down to enjoy the ship and have our welcome aboard cocktails, Cosmo for me and white wine for niece. Shortly after 1pm we made our way to deck 8 and our lovely stateroom. Dropped our backpacks and headed to windjammer for a little something to hold us til 5:30 fixed seating. Not very busy at that time but very few clean tables. Then back to stateroom to see if luggage had arrived. Out of 6 bags 3 were there! Wandered the ship until 3ish then headed to cabin to get our coats for muster drill at 3:15pm. Fortunately we were on the sunny side of the ship and it was almost hot standing there. Lesson learned, don't arrive on time, that is 3:15pm. We stood there until 3:40pm before the announcements and instructions were made. Fortunately it was over at 3:45pm. Made our way to deck 10 for sail away. By this time the sun was going down and it was getting cold. When we hadn't pulled away from the pier by 4:30 we gave up and went to our cabin. I had hoped to watch us go under the Key Bridge but our 5:30 dining time came before we sailed. We had a great time and booked the same cruise for next year. Biggest issue I had was our next door neighbors, the cabin just forward of ours, was smoking on the veranda. Called guest services the first night to complain. I was told to stick my head around the divider and determine if they were in fact the smokers! I advised that was not my responsibility to confront other guests. Went to bed determined to track down the Hotel Director in the morning. On our first sea day I opened the veranda door to enjoy the view and was met by cigarette smoke. Called the front desk to complain and with in 5 minutes two security officers were knocking on our door. They went out on our balcony and stuck their heads arounds and saw the people smoking! Officer advised the guests she would be right over to speak with them. She advise us the matter would be resolved and I would not have to call again. Taken care of! Thank you RCI. Dining - We had 5:30 fixed seating and loved it. Always finished in time if we wanted to see the early show. Dinner in the MDR was hit or miss. We found it best to order 2 entrees. I loved Izumi, ate there once, niece loved Giovanni's - ate there twice, Chops was good - had one meal there. Most of our breakfasts were in the MDR, love being served and the food was hot. Lunch was in the WJ, found the MDR lunch menu to be very limited. Issue in WJ was finding a clean table. Only once during the entire cruise did a staff person ask if we wanted a coffee or water refill in the WJ. Entertainment - Did not go to production shows. The headliner entertainers were good to great. Surprisingly loved the 'unexpected boys' and the adult comedian. Rosario Strings and the piano entertainer in the Schooner Bar were my favorites. I loved quiet evenings in the Viking Crown Lounge. Service - The crew were wonderful. Always a smile, Merry Christmas or Happy New Year. Ports and Shore Excursions - Loved Antigua and St Maarten, they about my favorite stops. Used ship excursions for St Thomas and Antigua for beach trips. Kids - We had just over 500 children onboard and I was surprised how little I saw or heard any. It wasn't until the last day we ran into the 'packs of tweens'. Wonderful holiday cruise. Read Less
Sail Date: December 2014
We went on a Christmas cruise and the ship is old and the entertainment and onboard activities are only OK. I would never go on this ship again as the food was terrible. I almost "lost it" when I saw Caribbean goat curry a ... Read More
We went on a Christmas cruise and the ship is old and the entertainment and onboard activities are only OK. I would never go on this ship again as the food was terrible. I almost "lost it" when I saw Caribbean goat curry a selection on the buffet. One dinner entree was so cold that the waiter sent it back after he saw that I could not eat it. I threw up all night after one of the steak dinners that had a bit of a funky taste to begin with. I of course did not finish it. The brisket that I ordered one night was all fat. One taste of that and the bite ended up in my napkin. The waiters were very good and the staff cleaning the stateroom was excellent, otherwise I feel that this ship is not up to the standards that I have had on Royal Caribbean in the past. We are Emerald members of the Crown and Anchor Society, so we have sailed many times on this line. The weather was cool so many people went to the Solarium which is dedicated to adults, but it was too cool on the outside pool so everyone crowded in the Solarium and plunked a towel down. The staff did not remove the towels until late in the day so many chaise chairs were tied up with no one using them all day long. I tried to get a seat many times and asked for help, but was met with stares when I asked the staff for assistance in removing towels that were there for hours with no one in them. It was awful. I know it sounds minor, but it meant that I did not get a chair as the people that did "reserve" one were at chapel, changing clothes or somewhere else for hours and that was their chair when they returned. It was simply not fair and Royal Caribbean did nothing to solve the problem, nor did the staff care. My husband had his 80th birthday and the travel agent informed the staff at RCC. It was never acknowledged. We had a great table so the last night I asked them before we disbanded to wish him a happy birthday. Don't get me wrong, it was not about RCC not giving him another dessert. After 8 nights we knew that there was not one that was even pretty or good as we had tasted them and the only one edible was the ice cream. Just was a disappointment as we had gone on this ship for the holidays and his birthday. The line up for Customs and the departure was terrible. They herded you in one room then had you to sit forever and then paraded you around to another area where the lines were not known to anyone and it was utter chaos. I am a migraineur and to not have pain if I drink a cup of coffee several times a day. I do not think that their coffee has caffeine in it as I got a migraine which was not helped by their coffee. They had a Starbucks on board so I bought coffee which solved the problem, but I am pretty sure that they probably serve only decaf in the dining facilities.   Read Less
Sail Date: November 2014
The good and the bad: I did enjoy the entertainment, especially the Tango show and lessons, the Karaoke, the dance parties, etc. but the dining experience ruined it for me. This was my 4th cruise, but my 1st from Baltimore. I am vegan and ... Read More
The good and the bad: I did enjoy the entertainment, especially the Tango show and lessons, the Karaoke, the dance parties, etc. but the dining experience ruined it for me. This was my 4th cruise, but my 1st from Baltimore. I am vegan and gluten free because I am allergic to dairy and gluten, but I have never had any issue. I usually just alert the staff and they make things I can have. This time I did alert the staff, and spoke with them at length daily, but it was hit or miss and mostly badly miss. Either I got nothing or I was given dishes that I was told were vegan and gluten free and either I realized they were not, or my body told me they were not later. I was sick to my stomach the last two days, from the reaction I have to dairy. To give some examples, the day before thanksgiving I told the staff what I wanted to eat. On Thanksgiving day, the only vegan and gluten free appetizer specially made was given to another guest. When my entrée arrived, I was told they could not make the appetizer I requested (something already on the menu, minus the cream). They should have told me this upfront, as they discussed making it more than 24 hours before. The entrée was fake chicken, which I specifically and repeatedly told them that I could not eat because it contains gluten. I requested the same thing but with tofu and not fake meat. I sent it back. They brought it out again, minus the fake chicken, still no tofu. At this point I decided to quit trying to actually have a thanksgiving dinner, and have dessert instead. But at dessert time, they again said they did not have the dessert I requested, strawberries, although they were present on the menu and other guests’ plates. At no point any day did they ever offer me something else when claiming they didn’t have something. So for thanksgiving dinner I had salad and a banana, and my meal and holiday experience were ruined. For the next day, I again requested tofu and mushrooms. What I got was some cold vegetable sludge with literally two mushrooms and a few tiny cubes of tofu. I asked for more mushrooms and tofu, again they said they had none. For dessert they gave me raw, cold, uncooked, unsweetened canned pumpkin in a dish. Obviously you don’t eat uncooked food from a can, not to mention that it was disgusting. They did give me soup that they said was vegan and gluten free, but I am sure it was not based on how I felt later and that it was indistinguishable from the non vegan version the other guests were eating. The chef did make me things special at times and they were great. I believe the issue was with the wait staff. In order to actually get anything I could eat, I had to wait an hour or more and ask multiple waiters repeatedly. This was embarrassing in front of all of the rest of my party. They would all be done eating and I would still be begging for something. The wait staff also outright lied to me about not having things like cinnamon, strawberries, mushrooms, tofu, etc which magically reappeared later or in other places. I don’t think they bothered to ask for it or speak to the chef half of the time. Other people placed special orders, and they were actually given them, and in a timely manner, so that was not the issue. I don’t think the staff had a clear understanding what vegan or gluten free meant. Part of it is actually that many are not native English speakers, and some come from countries without a large number of vegetarians. I also don’t think they realize that food allergies can make people sick or kill them. They were acting like it’s just an annoyance and not a serious problem. When they tell someone something doesn’t contain dairy and they can eat it, they need to make sure because there are serious problems when it isn’t correct. When I finally complained to guest services, I was told I should have came to them sooner. I went to waiters, head waiters, chefs, etc. Why do I have to spent the time complaining while my party is out dancing? It’s a simple fix, but my feeling was they did not want to do anything. It should have been right from the beginning. The boat was much smaller than the one I went on last year (from NJ), and had a lot less features like no ice skating rink, no minigolf, etc. Our stateroom attendant was great. Guest Services overall was very good. Entertainment was great (music and music theater especially). I was not happy that the ship did not stop in Key West. I was looking forward to Key West the most, as it was the only city I had not been to. Royal Caribbean previously did this, when they canceled stops in Martinique and Guadeloupe on another trip I went on. In that case, at least they replaced the stops with other stops. Here they didn’t and three days on the boat at sea was too much. I live right down the road from the Baltimore terminal but after this experience I wouldn’t want to do it again. At least not with this ship. My advice for people considering purchasing is to go to NY/NJ for a better experience. Read Less
Sail Date: November 2014
My wife and I recently sailed for 8 nights over Thanksgiving on Grandeur of the Seas out of Baltimore. This was our second time on the Grandeur as we really like the convenience of the port in Baltimore as we can drive in less than 2 hours ... Read More
My wife and I recently sailed for 8 nights over Thanksgiving on Grandeur of the Seas out of Baltimore. This was our second time on the Grandeur as we really like the convenience of the port in Baltimore as we can drive in less than 2 hours with no airfare. The ship has been refurbished since our last time on and it is very nice. The service was excellent. As a matter of fact, our room steward was the best we've ever had in 20+ cruises with multiple cruise lines. We picked the itinerary for the Key West port and unfortunately, due to weather we were unable to get in there. The entertainment was good, but we would have liked it if there were more choices. We weren't impressed with the Windjammer Café (buffet). However, the Park Café was very nice. We were disappointed that the times of operation of the eating venues was limited also. Read Less
Sail Date: December 2013
We took three vehicles to get eleven people to the ship. My wife and myself made this everyone's Christmas present. Going on the cruise with us was my oldest son, wife and three year daughter. In the next cabin was my other so , girl ... Read More
We took three vehicles to get eleven people to the ship. My wife and myself made this everyone's Christmas present. Going on the cruise with us was my oldest son, wife and three year daughter. In the next cabin was my other so , girl friend and five year old daughter and the last cabin had my mother in-law, her grand daughter and great granddaughter age thirteen. They all had inside cabins. My wife and myself had a suite. We ate at chops one night and took everybody to guava is table one night. All the other nights we all ate in the main dining room. The food and service were good in the main dining room. Taking care of this family was a challenge for servers as many have picky taste. The specialty restaurants were excellent in both quality and service. All of the kids used the kids programs and everyone was happy with the activities and the way coucileors worked with the kids. Activities for everyone else seemed lacking on this ship. My wife and myself are almost diamond and this is the smallest ship we have been on in years after doing Oasis and Allure the last two years. Entertainment was average at best. We expected this with the smaller ship. Stateroom was always clean, but never saw room steward except on the last two days. I had to write him notes as to what we needed or wanted. Getting on and off the ship was easy. Overall the trip was enjoyable and enjoyed being around the little ones. Read Less
3 Helpful Votes
Sail Date: December 2013
We had a marvelous holiday cruise on the Grandeur of the Seas. One of the best cruises I've been on and we are Diamond members. Entertainment: Wonderful. The activity staff on the ship worked extremely hard making the holiday special ... Read More
We had a marvelous holiday cruise on the Grandeur of the Seas. One of the best cruises I've been on and we are Diamond members. Entertainment: Wonderful. The activity staff on the ship worked extremely hard making the holiday special for everyone. Jeff and Darryl were seen everywhere making the cruise so much fun. The young singers and dancers gave 110%. The featured performers were fantastic and we enjoyed the shows every night. We only missed one because we were so exhausted. I believe it was a magic show that we missed. Finis Henderson and the Argentina dancers were amazing. The comedian was also very good. Christmas Eve there was story telling in the Centrum for all the little ones and it was very festive with the large tree and beautiful decoration. It was special evening before bedtime for the children. Christmas day we started the morning with mass. The Captain had messages over the intercom system that there was an unidentified blip on their radar and kept giving us updates regarding Santa's arrival. Santa arrived at 9:00 via the elevator and sat with all the children in the Centrum. Every child received a nice gift, there was holiday music and it was magical. Christmas movies played on the big screen, and we had a wonderful dinner. New Year's Eve parties were fabulous in five different locations. In the Centrum they had hundreds of balloons and confetti drop at midnight with champagne toasts, we were serenaded by big band music and the Captain came down to enjoyed the countdown with us. We were provided with egg nog, hats, leis, and horns. The photographers took many great pictures. They worked so hard on making the event a great memory. I will never forget the balloons being released and the happiness on my granddaughters' faces. Memories to last a lifetime for sure. The days on the ship were filled with entertainment. Music and dance lessons were happening everyday. There were bingo games, pool activities, trivia, scrap booking, lectures, face painting, and many other things one could enjoy. One of the fun things on this special voyage was earning raffle tickets by participating in different events. They had drawings for two free cruises and were very exciting. Of course we were hoping that we would win, but it was not the case. A really fun thing that my granddaughter and son-in-law participated in was to learn the Thriller dance by Michael Jackson. The last night on the cruise they got to perform for the whole ship in costume and make-up. What a life long memory this event was. It was so magical and special. Royal Caribbean really got this right. Everywhere we walked my granddaughter and son-in-law were told how great they did and got lots of compliments, they were so proud of their accomplishment. The instructor for the dance was patient and very sweet. She really was outstanding in making the group shine. The ports were wonderful. Labadee has been so built up since the last time we were there. The kids loved the water park and the coaster ride. I didn't think that the slide was worth the money. The only bad part about the water park was that my granddaughter and son-in-law got scratched on their legs from something under the inflatables. I also saw some others that got scratched too. Puerto Rico was nice. We took a bus tour and went to a fort that was very interesting. We did some shopping and came back to the ship. The only negative was that we didn't arrive into the port until 3:00. You kind of miss a lot of what Puerto Rico has to offer by the late arrival. St. Thomas is always wonderful. My children loved Magen's Bay. The water was crystal clear and they had a blast. They took a snorkel excursion that they liked very much. We bought an underwater disposal camera that took some great pictures. St. Martin was really great too. We took the water taxi over to the beach and it was a great relaxing day. We rented a jet ski at this port and it was so much cheaper than doing the excursion through the cruise line. Dining: I thought the food was extremely good. They had a wonderful selection on the menu. My husband loved the lamb chops. We did not go to any of the specialty restaurants, I felt like it was no need to spent additional money, it would be a wasn't of money. We were more than satisfied at our nightly table/ Not many people purchased the Barbie package for their little girls. I was really surprised that there wasn't more. We spoke to a man who had two daughters that were signed up for it and they were actually disappointed in the experience. There were almost 500 children on board and only 6 girls had participated in the event. Our cabins were small on the lower decks, but it served us well. It was located in the middle of the ship and little did I know that when I booked the cruise that my decision was wonderful for us. On the first two days out of port at Baltimore we had a little rougher waves and my daughter felt ill. Being on the lower deck in the middle of the ship was a great location for her because you don't feel the rocking as much. On our 3 days travelling back to Baltimore was very calm and she did not have any sickness. The only negative thing that I have to express is my dealing with the port authority personnel in Baltimore, and that's not Royal Caribbean fault. One individual in particular was very rude and unprofessional. I wrote a letter today to the Maryland Port Authority to express my extreme dissatisfaction by the behavior. I was embarrassed that this person represented our city and state. The RCCL holiday cruise was magical, wonderful life long memories, and I thank them for such a great experience and memory. Read Less
Sail Date: November 2013
This was a 10 night cruise over Thanksgiving. This was my first cruise with Royal Caribbean. (Previously, I had been on cruises with Norwegian, Celebrity and Carnival). I had a great time and experience on all my other cruises, but not on ... Read More
This was a 10 night cruise over Thanksgiving. This was my first cruise with Royal Caribbean. (Previously, I had been on cruises with Norwegian, Celebrity and Carnival). I had a great time and experience on all my other cruises, but not on Grandeur of the Seas or with Royal Caribbean. Things to know before booking with Royal Caribbean/Grandeur of Seas: 1. Toilets do not flush properly in either the rooms or in the common areas....a common occurrence experienced by many. (While others have commented about bad odors, we did not experience bad odors in the common areas despite the problems with the toilets). I thought the common bathrooms were kept clean, 2, The elevators work very inconsistently....OFTEN skipping over the 7th floor. Many were complaining about this issue and it was never corrected. It is an older ship. Be warned it you need to rely on elevator access. We ended up walking a lot of stairs. 3. There is a nice feature of having electronic boards by the elevators that told you about daily activities. However, these electronic boards were incorrect at times, sending you on a wild goose chase to find the proper floor or location of an activity. 4. This ship was improperly managed on so many different levels. For Puerto Rico, the ship made an announcement that it was time for people to come down to get off at this port. Rather than letting people of, they kept us trapped like sardines for a long time with NO INFO. When I finally asked for info, the Royal Caribbean employee told us that they are getting off people on tours first, and hence that is why we are packed in like sardines without moving. When I made the suggestion, that next time they should let all the tour people off before making the announcement for everyone to come down, he told me no announcement was made! Well a couple hundred of my sardine friends, assured him that the announcement was made! 5. This cruise was on Thanksgiving. The ship ran out of Turkey and pumpkin pie early in the evening. They knew it was Thanksgiving and should have planned food accordingly. A bid disappointment. 6. SHOPPING ON THE SHIP: BE WARE: I purchased a piece of costume jewelry for $40. The Royal Caribbean salesperson, threw down the receipt and said sign here....Well I actually took the time to read my receipt and the Royal Caribbean Salesperson added in a tip for $29.97!!!!!! Imagine all those who just sign quick without reading. 7. My husband bought a bottle of rum in Labadee. Royal Caribbean holds it until the end of the cruise and then it is supposed to end up back in your room. Well it was never delivered to us in our room as promised. When we called to inquire, Royal Caribbean told us it was lost! My husband was upset because it was a unique kind of rum with a cool bottle. Royal Caribbean did in fact give us a different bottle of rum in the end. 8. KIDS CLUB - Wonderful, and safe! Daughter LOVED it! They have great hours for the kids club compared to other ships. Can not rave enough about the kids club. 9. Pool. The outside pool is either 1 foot deep or 5.6 feet deep. If you are shorter, you can not stand in this pool . 10. Captain - The captain on this ship was consistently wrong about the weather and overall they did not provide us with information when we went through waves up to 40 feet high and winds of up to 90 mph. Everyone was sick (including crew for about 24 hours) Captain advised the bad weather would get better by 6 pm....but it did not get better until 6 am! 11. My TIme Dining: This is not on your time....like on Norwegian...It is either 5:30 pm or 7 pm. or after 8 pm. If you go to the 7 pm dining you will likely miss shows as it takes about 1.5-2 hours in the restaurant. 12. No picture at all in our cabin. 13. Food: Food overall was pretty good. Waiters work so hard! No good dessert on the entire ship, which was a shock! 14. Lack of staff: In comparison to other cruise ships, there was a lack of staff here. The tables by the pool constantly had dirty dishes on them from prior guests. Overall, there was nothing Grand or Royal about this vacation....A big disappointment! Be warned, there are much better ships and cruise lines!   Read Less
1 Helpful Vote
Sail Date: November 2013
My mom and I decided to let the nice people at Royal Caribbean make Thanksgiving dinner for us, and so we set forth on a cruise to the Caribbean for Thanksgiving. We have sailed 5 times from Bayonne, Nj. This was our first time leaving ... Read More
My mom and I decided to let the nice people at Royal Caribbean make Thanksgiving dinner for us, and so we set forth on a cruise to the Caribbean for Thanksgiving. We have sailed 5 times from Bayonne, Nj. This was our first time leaving from Baltimore, and Baltimore was not nearly as well-organized as Bayonne. My almost 92 year old mom needs a wheelchairfor the long distance to board the ship. In Bayonne this was never a problem. In Baltimore, Mom had to walk so far to get to the wheelchair that she was exhausted. Once we were on the ship we went to the Windjammer Cafe for lunch and then to our cabin. We had a Junior Suite. We were very pleased with the closet space and especially with the drawer space. Hooray! We had someplace to put our clothes. We had a nice table for 2 in the Main Dining Room with friendly people sitting next to us. Our waitress, Sharon, and her assistant waiter, Alberto, did an outstanding job and helped to make dinner a lovely experience each evening. Our cabin steward, Dan, also did an excellent job. We would like to commend Ricardo and Lourdes at Guest Services for their assistance when Mom needed a wheelchair during stormy weather. We loved listening to music in the lounges after dinner. It is a lovely way to end the day. We enjoyed our cruise and are ready to pack our bags and sail again. Read Less
Sail Date: October 2011
This was our second cruise with RCI, the first being on the Freedom of the Seas around the Eastern Caribbean last year, which was fantastic. This cruise on the Grandeur was also excellent (if a little hectic!), but as we started off on ... Read More
This was our second cruise with RCI, the first being on the Freedom of the Seas around the Eastern Caribbean last year, which was fantastic. This cruise on the Grandeur was also excellent (if a little hectic!), but as we started off on the Freedom, the Grandeur obviously seems like a slight step down (the Grandeur is much older than the Freedom, and we heard that it's due for a major refit very soon). Having said that, the ship is still in excellent condition, and the staff are still helpful and friendly, although we found the service not quite as good as on the Freedom, probably due to the fact that the Freedom was predominantly full of Americans and they demand immediate service otherwise they complain loudly (Good for them!), whereas the Brits just moan to themselves and put up with it. Our first room service order for tea took an hour whereas on the Freedom it took all of 5 minutes. I did, however, point this out, and thereafter room service took around 10-15 minutes - so a result. The facilities on the Grandeur are also not as plentiful and varied as on the Freedom, but, once again, the Freedom is newer and bigger, so hey. Our stateroom (7557) was next to a service room (as was our stateroom on the Freedom), and in both cases, when the towel racks where shoved into the room or the door was slammed shut (always!), our adjoining stateroom wall, which our bed was against, did a lurch, which was a little annoying at 6 in the morning. I intend to make sure our next stateroom (hopefully on the 'Allure'!!), is NOT next to a service room!!! The Windjammer restaurant is at the front of the ship instead of the rear in the case of the Freedom, and although we found the food (almost!) as good, it was never piping hot, just warm, so it had to be eaten quite quickly before it went cold. As it happens, my girlfriend was ill one night (I think she ate too much acidic food followed by wine - it definitely wasn't food poisoning or sea sickness...), so a member of staff took her down to medical where the doctor took a look at her and put her on a saline drip for an hour, which did the trick. Beware though that this treatment costs, which we were unaware of..$200 for the drip. I assumed that anything on a cruise ship was free - including a bit of medical attention. I'm pleased to say that I think they took pity on us, as the charge wasn't applied to our account - thank you RCI!!! Also, due to the fact that my other half was poorly, we had to cancel our excursion into Palermo, but the ticket prices were refunded without a problem. All in all, apart from a few minor niggles, the ship and staff were fine. Read Less
Sail Date: October 2011
We embarked on this cruise 2 october. Check in at Palma Seaport was extremely efficient and quick. In less than 20mins our luggage had been taken from us by RCI porter and documentation completed and photograph taken. We were in our ... Read More
We embarked on this cruise 2 october. Check in at Palma Seaport was extremely efficient and quick. In less than 20mins our luggage had been taken from us by RCI porter and documentation completed and photograph taken. We were in our cabin immediately as we had arrived in port at 1400hrs. The ship is a little tired, but no more than our previous cruise experiences with RCI on Brilliance of the Seas. Unless you are paying 5* prices you should not expect 5* fittings and fixtures. I would grade this ship as 3 - 4* leaning more to the 4* grading. Food was excellent although the Windjammer offered a great choice, the number of users and their attitute to other cruises often led to pushing and shoving - the food was not going to run out but you would think the users expected it to. I would say on the whole the dining experience is exactly what you want it to be either relaxed or hectic dependant upon your choice of location for dining. The Solarium offered teas/coffees 24hrs so there was no need to go to the coffee points outside the Windjammer if you wanted to get a quieter cuppa. Also at the Solarium was a home made pizza and burger bar with fresh fruit and cakes for those with either a healthy or a sweet disposition. Cabin was very comfortable - the beds are great. Linen of excellent quality and although the mirrors in the bathroom were a bit scratched at the sides this would only amount to minimal distraction. Just how much does one need to see of oneself I ask? Staff were absolutely lovely, nothing was a bother and Nelvis and Laurena were most accommodating to any unusual choices. One of our dining colleagues loved their apple sauce and another the chocolate sauce. Every night this was made available if requested. It was just a pity the dining room was not used more as I think the service they provide is excellent. obviously some people want to eat and run but this is not my idea of a good dining experience. You are there to be treated so enjoy the service provided. Ports were La Speiza, Cannes, Cittavechia and Palermo. All were excellent ports and we enjoyed the local facilities in all ports. Well worth a visit to each. In La Spezie we visited the Cinque Terre - the train station is a 20 - 30mins walk away so be prepared. The ticket for the day was 7euro and allowed jumping off and on at all stations for 6 hours in one direction and then 6 hours in the return section. In Cannes - we took the local train to Antibes - if you are 60 or over you get discounted travel - well worth asking. Cannes itself is a beautiful port and the train station is only 10 mins from Port area. Train to Antibes return for 2 people came to under 10 euros Cittavechia train station is easy to get to - 10 mins along front - keep the sea on your right and you will be fine. 9 euro for the Birg ticket allows travel on regular trains, trams, busses and underground from Cittavehcia to Rome and then in and around rome. We did the organised trip to the Catacombs with RCI and although this was expensive for what you got it was worth it as there was a Strike in Palermo that day and travel in the city was horrendous. Entertainment on the ship really needs to be addressed - but the comedian Mike Doyle was superb. he covered a second night due to the act who was scheduled being unable to perform due to high seas. The second night was a completely new show - this gentleman pulled off an excellent show and had everyone participating in his act. Worth every penny RCI paid him. The dancers were RCI employees who need better correography and when talking with other cruisers the showtime repertoire was only based on 1 week cruisers so shows were repeated. - Which is a great pity as this pulled down the holiday enjoyment of big shows. Go on any cruise on Grandeur with an open mind and do not let someone else's moans put you off, It is a beautiful wee ship with great staff visiting wonderful places. Read Less
Sail Date: October 2011
Just returned from cruise on Grandeur of the seas(Western Med)We treated our daughter who was 40 in Oct.It was her first cruise and she was thrilled with the ship and everything on it. All the staff were courteous and very helpful,the ... Read More
Just returned from cruise on Grandeur of the seas(Western Med)We treated our daughter who was 40 in Oct.It was her first cruise and she was thrilled with the ship and everything on it. All the staff were courteous and very helpful,the food was excellent,even my very fussy grand-daughter enjoyed it all.The cabin was spacious and everything was very clean.We flew from Manchester on Thomas Cook Airlines and as usual it was very cramped on the 767,but pleasant staff and the meals were quite good. Getting on and off the ship was straightforward and the ports interestig. We preferred to be independent and find our own way onshore, particularly enjoyed the mini-bus ride up the rock in Gibralter.This is our second Royal Caribbean cruise having been on The Independence ,and i would recomend the line to anybody. My husband and Grand-daughter went ashore in Malaga and enjoyed the city bus tour while my daughter and i stayed onboard and had a restful day. Read Less
1 Helpful Vote
Sail Date: October 2011
This was our 3rd cruise and we sailed early October from Palma Majorca our flight was early out of Manchester and we were on board by 11:00 am, we booked an inside state room as wanted to see what it was like as our previous 2 cruises ... Read More
This was our 3rd cruise and we sailed early October from Palma Majorca our flight was early out of Manchester and we were on board by 11:00 am, we booked an inside state room as wanted to see what it was like as our previous 2 cruises we'd had balcony rooms and was surprised when we got on board as given the key to an outside room we queried it at guest relations and were told that we had been given an upgrade FOC. We enjoyed our cruise and thought the ship was very nice (first time on RC)our room attendant was very friendly and did a good job. We requested a large table for our late dining option and were placed with 3 other couples all in their 70's, we are both 50 so although our fellow guests were lovely to be with we felt that we could have been placed with people of similar ages who may have had more in common with us, we noticed that many tables were mixed languages and one English couple we met had been placed on a table of 4 with a German couple and really struggled to understand each other. Perhaps more thought could have been put into the allocation of tables by RC. The food was of a good standard but we felt that the presentation could have been better. The buffet restaurant had a variety of options but did seem to be muddled up with no continuity. There were many elderly people on board with walking problems who did hold others up which we found to be frustrating and many complained about nothing. The good thing about this cruise was the trial of the All Inclusive Option offered once you were on board you could have either $39 beer package, $49 Beer Wine, Spirits and soft drinks Package or the $59 everything including top brand names, we chose the $49 package and it was sufficient for us and we thought it value for money this included service charge but not the 8% tax All in all we enjoyed our cruise but are unsure whether we will do another one Read Less
Sail Date: September 2011
I have recently returned from two back to back cruises [one week Italian Coast one week Spanish Coast] on the Grandeur of the Seas. The ship was old and far too small for the amount of passengers. I was very disappointed in everything ... Read More
I have recently returned from two back to back cruises [one week Italian Coast one week Spanish Coast] on the Grandeur of the Seas. The ship was old and far too small for the amount of passengers. I was very disappointed in everything about this cruise. The stateroom had several faults i.e. ill fitting cupboards which caused the wardrobe door to fall open when the ship was in choppy waters, and banging against the wall during the night. The fridge didn't close fully, so items were not very chilled and ice melted quite quickly. The back of the mirrors on the bathroom cupboards was scratched. There was nowhere to store our empty suitcases and the Air Conditioning failed when in port. On the upside our stateroom attendant was superb. He was caring and fastidious about everything. The Windjammer buffet was a total shambles. The food was mediocre. There were only cold plates available for hot food at breakfast and only hot plates available for salad meals at lunchtime. Items were laid out in an uncoordinated fashion eg. toast, butter and jam were not adjacent and this meant walking around all the time looking for items amongst so many passengers all doing the same. After taking food finding somewhere to sit was impossible as there were so many people all trying to find a seat. The only available cold drinks were water,lemonade and ice tea which is something I normally like but it was tasteless. Tea and coffee were available, but on one occasion when there were no cups I was told by an assistant that I would have to go around the other side to find one. We chose My Time Dining, but when I went online to reserve as suggested, the only time available was 7.30pm. I booked only to discover that it clashed with many evening events that we would like to have attended. The menus were very ordinary,[nothing special for a cruise] There were many Indian style dishes to choose from, but nothing outstanding. Also the meals were tepid and consisted of only three courses. We were forced to complain to customer care when were were kept over two hours for a tepid three course meal, which caused us to miss the show one evening. The seating was so crowded that it was impossible to pass between tables in some places and the waiters were having difficulties getting through to some diners. Though they all worked very hard and were completely polite and helpful, there were many duties they carried out in a less than professional manner. The dress code was totally ignored by many diners, even on formal nights men were being allowed in wearing t.shirts and cropped trousers drinking from cans of beer as they entered the dining room. Although there were free teas and coffee available from a machine outside Windjammer, this meant making a journey to deck 9 from wherever you were. Coffee was not available from the bars and Ben and Jerry's sold it in paper cups and closed at 11.00.pm. Room service brought us coffee one night but it was disgusting, very strong and almost cold. The decks were overcrowded on sailing days. We felt like sardines in a can when sunbathing on loungers that were so close together, and there were only two swimming small swimming pools. One in the Solarium which was stained and shabby and one on deck which was better designed for children as it had more shallow features than swimming space. There wasn't a cinema onboard but films were available in our Stateroom on a very small screen TV, which meant we would have to stay in if we wanted to watch one. Pirates of the Caribbean was on every single night. Rugby World Cup was being played in New Zealand and many passengers were interested in the action but none was available anywhere to watch. I should have thought that a world sporting event such as that would warrant some coverage. The excursions were absolutely superb the destinations were good and the guides were excellent,in so far as they were very knowledgeable, friendly and informative. And the shows that we managed to see were also extremely entertaining and enjoyable. All the crew were most courteous and helpful, it was a real joy to be amongst them, nothing was too much trouble and they made every effort to make us feel special. The transition between cruises wasn't as smooth as it could have been. The last night of the first cruise we were invited to a cocktail party with the other consecutive cruisers where we were told that if we would be issued with new sea passes later that night and if we left the ship the following day we should use our old sea pass to leave and our new one to return. If we were not leaving the ship we didn't need to do anything. We should just use the new sea pass when next leaving the ship. However when we did this at the next port of call we were asked for ID which we had not taken with us, as were told that we would not need to go through security. I had heard such wonderful things about Royal Caribbean Cruises but I m afraid I will not being sailing with them again. I felt that it was not value for money in any way. Read Less
1 Helpful Vote
Sail Date: May 2011
Just returned from our first ever cruise on The Royal Carribean, Grandeur of the Seas. We thought the ship was lovely, just the right size, nicer than I expected after reading some reviews on trip advisor. There were plenty of ... Read More
Just returned from our first ever cruise on The Royal Carribean, Grandeur of the Seas. We thought the ship was lovely, just the right size, nicer than I expected after reading some reviews on trip advisor. There were plenty of activities provided on the ship in fact we didn't have time to participate in them all as we were off the ship for 4 days. The service was exceptional in all areas, particularly in the main dining hall where we had a fantastic waiter, Amel. Our 3 excursions were brilliant, when we booked initially we thought they were expensive but they were well worth the money. Our transfer from the airport to the ship was excellent with an added extra stop at a beautiful castle in Majorca. The return trip was just as well organised although there was a big queue for check in which is to be expected. Our stateroom although very small was designed very well with plenty of storage and made us realise you don't actually need a big room. Dining was excellent, plenty of places to get food whenever you wanted, from 6.00am to 2.00am. My son loved the fact he could get free ice cream whenever he wanted. The childrens club looked good with plenty to do but my son never actually went. The entertainment was good, in particular a Beatles tribute band. Read Less
Sail Date: December 2008
Parking was great just across the street from the ship. We took some of our smaller luggage (roll-ons) and went in to check in. This went very smoothly and soon we were boarding the ship at around 12:30. Once aboard we were told we ... Read More
Parking was great just across the street from the ship. We took some of our smaller luggage (roll-ons) and went in to check in. This went very smoothly and soon we were boarding the ship at around 12:30. Once aboard we were told we couldn't take our luggage to our room (that was ok) but we would have to check it. Well, they had only two luggage tags left (they were already out of them at a really early time) so we made up our own. The really good thing is our luggage (all of it) was among the first to arrive at our room (Good for them!) After a nice buffet lunch, we proceeded to our rooms around 1:30, took our luggage in and proceeded to tour the ship. The ship is just beautiful and very tastefully decorated, especially the atrium which had fantastic holiday decor (a Christmas tree, a large gingerbread house poinsettias, etc. All could be viewed from many floors above this open area. Dinner in the dining room the first night and the next three were just great. Our waiter Kwasi couldn't have been more friendly and helpful, especially since we had a 5 year old with us. Our family table consisted of folks with different food requirements (2 vegetarians, and another with a health issue) but all were able to find something they could enjoy. The selection on the menu was quite good and the food overall was great! Now the not so good - We all lined up the second day at the appointed time to get off the ship in Key West. The line which snaked up several floors did not move at all for some time. (Ok, maybe the ship hadn't cleared customs) No announcement was made for the delay, and over a half hour later, the line started to move but VERY SLOWLY!! Several people we talked to missed their Cruise tours which had left without them. Hopefully they got reimbursed but, in any event, they still missed what they had wanted and signed up to do. Getting back on the ship was not much better. Another 20 minutes or so to get back on (which was tough since our 5 year old needed to go "potty".) We have never in our previous 12 cruises experienced these kind of delays. (RCL - something you should definitely try to improve) The rooms (we had a Junior Suite for 4) was large enough and had loads of storage space, some of which we never used. The bathtub was a nice addition for our grandson who did use it twice. We ate breakfast and lunches in the buffet which were very family friendly. Food selection was quite good even though it was sometimes hard to find a table for 6. One other thing we must mention - the smoking allowed in lounges and in the casino. As non-smokers we could not enjoy MOST of the lounges at night because of the smokers. We understand that RCL is catering to a younger crowd than we usually travel with, but why encourage them by allowing them to smoke in so many places,turning off those of us who don't smoke and want to enjoy the lounges and casinos? For that reason, we probably would not travel again on RCL ships; Celebrity and Azamara, both owned by RCL, have designated areas for smokers which do NOT include the lounges or casinos. We truly hope RCL will change and correct some of these problems. Read Less
Sail Date: November 2008
Background Information: This was our 7th cruised and third with Royal Caribbean International. My wife and I are early 60's and we were cruising alone. We selected this cruise on Grandeur of the Seas strictly because it was over the ... Read More
Background Information: This was our 7th cruised and third with Royal Caribbean International. My wife and I are early 60's and we were cruising alone. We selected this cruise on Grandeur of the Seas strictly because it was over the Thanksgiving holiday and price for a Ten day cruise. Our itinerary was two sea days, San Juan, St. Maartin, St. Kitts, Antigua, Tortola and Two sea days. We booked our cruise through a Travel Club travel agent, Category H and were assigned stateroom 3114 Large Oceanview Stateroom and requested and received main dinning. We were assigned table 18 in the Gatsby Dinning Room. Travel To Port and Embarkation: Travel to Port of Tampa was and easy 2 hour drive, the road signs to the Port and Ship Terminals were easy to follow. We arrived at the port around 12:15, the cruise departed on a Monday. Grandeur of the Seas was the only ship in the port but there was very heavy traffic around the entrance to the cruise terminal. We received blank luggage tags from the porter at the terminal curb and quickly filled those out and turn our luggage over to the porter. Going thru security the couple in from of us in line was stopped at the carry on luggage x-ray machine and directed to table that was line with confiscated bottles of alcohol for a physical search. The check in line was about 15 minutes long, we had completed RCI online check in process on their website, and had our Set Sail Pass. The check in process was less than 30 minutes, from arriving at the terminal to entering our cabin. Ship information: Grandeur of the Seas is a Vision Class small and twelve years old but it appeared to be very well maintained. The following Grandeur of the Seas Facts are from the RCI web page Gross Tonnage 74000, Length overall 916 feet, Breadth 106 feet, Max Speed 22 Knots, eleven decks. One thing I found interesting the Captain said that the Grandeur was 25 feet below the waterline and 110 feet above the waterline. Why does it turn over? It was easy to get from one point on the ship to another, very little wait for elevators. The cruise was full and I would estimate that 80% of the passengers were over 50, seen very few young children and I would guess less than 20 teens. Stateroom: Our cabin 3114 is listed as a Large Oceanview Stateroom and it anything but large, but that normal for RCI. There was also a noticeable vibration when the ship was moving, but nothing that would keep you awake at night. There was adequate closet space and ample room under the bed to store luggage. Our room attendant introduced himself to us on our initial arrival to the cabin. He always kept the cabin clean and tidy and we had towel animals on the bed at night after dinner. Activities: Lot of activities going on, especially on the sea days, every activity had lots of people attending, and it seem that there was always two things going on at the same time that I wanted to attend. There was the usual over priced Art Auction that blocked the Centrum on deck 4 every sea day. Bingo was crowded. The evening shows in the Palladium Theater seem to fill up quite quickly and if you wanted to attain you had to get their early for a seat. We show up on time for the Captain's Welcome Aboard Reception in the South Pacific Lounge and it was completely pack with no were to sit. Again I think this had to with the age of the passengers. Service: The service we received ranks was pretty good not the best that we had, but far from the worst and I would give it a 4 on a scale on 1 to 5. There was a problem with the Dining room which I'll cover it the dinning section. Everyone from the lady that checked us in at embarkation, Pursers Desk, to the towel attains on the poll deck were amazingly pleasant and conscientious. Shore Excursions: We only had one RCI excursion and that was in St Maartin. SM86 St. Maartin Island Tour, 2 ½ hour tour that crossed over to the French side of the island. This tour was very inexpensive; it was the first RCI excursion that I ever felt cheated when it was over. All it is is a bus ride (large bus) form the tourist tarp on the Dutch side of the island to the same type tourist trap on the French side. No island history or geographical information was provided; a number of schools and the island flower were pointed out a number of times. One would have been better off hiring a cad for a lesser price. Dining: We had main seating for dinner and ate half of our breakfasts, lunches and all our dinners in the Gatsby Dinning Room the rest were in the Windjammer Market Place.. We also had a indulged ourselves at the Solarium Cafe late at night after the windjammer was closed. The quantity, variety and quality of food all over the ship was again pretty good. I would rate the quality of food on a scale of 1 to 5 a solid 4 for the quality of food only. In the Gatsby Dinning Room our waiter was Edwin and his assistant was Godfre we had a table for 4 very near the front of the dinning room. Main seating was at 5:30 and that seemed to be earlier than all the other cruises we've been on. The dinning room staff was very attentive and remembered each of our peculiarity each night. The first three nights the dinning room was full and it took over two hour for dinner. On the fourth night on the dinning room was less crowed and dinner was only 1 ½ hours. I don't contribute this long time to the waiters, but to some problems in the kitchen. The Windjammer was a very popular place and was always crowed, tables were bused quickly as soon as dinner were threw. Food was always fresh and hot. Entertainment: I attended all of the evening shown and found was above average for a cruise ship with the exception of the comedian Chas Elstner he was pretty bad. The Cruise Director, Simeon Baker was above average and the Singers & Dancers were really enjoyable. The Liars Club and Love and Marriage Game Shows were a big hit. Disembarkation This was the worst debarkation we experienced in our six prior cruises. We had an 8:45 call time for our color baggage tag but were not called until almost 9:20. It took another 40 minutes to get threw the custom line. I believe this is a problem with the US Customs and not Royal Caribbean Summary: Prior to departing I had review this cruise on Cruise Critic and read all the reviews that I could find on the Grandeur of the Seas and had a pretty good idea of what to expect. We had a real good time on this Cruise, service was good, weather was great, and food was OK. We would take this cruise again next year if it were available. Read Less
Grandeur of the Seas Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 3.5 4.0
Entertainment 3.5 3.8
Public Rooms 3.5 4.2
Fitness Recreation 3.5 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.8
Enrichment 1.0 3.5
Service 4.0 4.5
Value For Money 4.5 3.9
Rates N/A 4.2

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