3 Royal Caribbean Grandeur of the Seas Group and Theme Cruise Reviews

This ship is 20 years old and shows every day of it. It is in need of a re-fit or probably a trip to the scrap yard. Showers are so small as to be almost unusable. Best bet is to go to the spa for a shower. Alcohol prices are very ... Read More
This ship is 20 years old and shows every day of it. It is in need of a re-fit or probably a trip to the scrap yard. Showers are so small as to be almost unusable. Best bet is to go to the spa for a shower. Alcohol prices are very high, the beverage package is outrageous but you can negotiate it done by 20% if you are willing to work at for an hour. The only bargain is a 25 oz. Foster's Beer for $6.00. Our group arrived at the ship at 12:30 PM, we had to bribe the baggage handlers before they would touch our bags. At 2:45 we finally got through the line and to our cabin--too late to get lunch. Worst embarkation procedure ever. Crew is very good, food is ok but unimaginative. They are trying to get money from you at every turn--$5.00 for a litter bottle of water! Read Less
Sail Date September 2016
We usually travel on Silversea, a small ship cruise line, the largest carrying 540 passengers which has double the number of crew per passenger than on RCL. We have only cruised on one other large ship, that being the Carnival Pride, so ... Read More
We usually travel on Silversea, a small ship cruise line, the largest carrying 540 passengers which has double the number of crew per passenger than on RCL. We have only cruised on one other large ship, that being the Carnival Pride, so our comments and comparisons will be with that background. Three of us traveled in the Royal Family Suite 8518. We were celebrating a 70th birthday, which clearly puts us in the older demographic on this cruise. There were a total of nine in our group, some in suites and some in junior suites all on deck 8. The upgraded amenities of the suites versus the junior suites made a significant difference for us – but more about that later. The personnel at the port of Baltimore, from the parking attendants to the people checking us in, were friendly and efficient. Being in a suite gave us priority check-in and boarding (around 11 am) that we appreciated due to the crowds. Our initial impression boarding the ship was that the décor was quite attractive, unlike the assault on your senses experienced on the Pride which had plastic mermaids on the ceiling of the buffet area, and a larger than life-size statue of David in the up-charge restaurant (a strange choice). We ate lunch throughout the five-day cruise in Windjammer because we enjoyed the variety of the offerings at the buffet, especially the Indian and Asian dishes. We felt that the desserts were mediocre and would have liked to have the possibility of eating ice cream without having to go to the Main Dining Room or Ben & Jerry’s. There were several suite perks which made a big difference for us and without which we would never travel on RCCL again. The special breakfast each morning in Giovanni’s Table with superb service by Mark was a great way to start the day. The breakfasts were well prepared; we only wish that the pastries had been better. Access to the Concierge Lounge on Deck 11 throughout the day was nice, and we enjoyed our complimentary evening cocktail there before dinner. We also had access to the Diamond Club on Deck 6 where we could indulge in chocolate chip cookies so lacking in Windjammer. We also liked the view aft from the South Pacific Lounge, but since that was the venue for the art auction, we avoided it. We signed up for anytime dining, and our meals in the Main Dining Room at a table for nine were enjoyable with quick service from the kitchen. We also had special dinners for nine at Chops Grille and Giovanni’s Table. We had double checked on the reservation at Chops earlier in the day and thought we had corrected the errors made by the pre-cruise on-line booking service. However, we still received a phone call later in the afternoon trying to get us to change the time of our dinner with a bribe of a “good” bottle of champagne that we declined. We felt that the food at Chops was only fair – not worth the upcharge, and the table service was not as professional as we expected nor was the wine service up to par. When we were challenged about not having pre-paid the meal without the server checking the reservation first, it really took the shine off the special celebration. Our experience at Giovanni’s Table was just the opposite. We were able to book a table for nine the same day. The Northern Italian cuisine was superb, and the service, once again by Mark, was excellent. We highly recommend Giovanni’s Table. The gym facilities were good, however not as good as on the Carnival Pride which were spectacular but empty. On the Grandeur, they were always busy. The walking track on Deck 10 was good, and Deck 5 was also an enjoyable place to walk if there weren’t too many smokers. It appeared that there was an adequate number of deck chairs for the full complement of passengers on our cruise. Prior to our cruise, we were contacted by the Suite Concierge, Francis, who explained all the special services available to us. This was particularly helpful since we were “newbies”. He was a great resource the whole time we were on board, and his cheerful manner truly made a difference for us. He constantly checked to make sure that we were enjoying ourselves and answered any questions that we had during the trip. Disembarkation was handled extremely efficiently for suite passengers with special provisions made for a dedicated elevator and help with luggage. We opted to carry our bags off the ship around 7:30, but once again suite perks gave us a special line for customs and immigration. Overall, we felt the crew and officers were very friendly and sincerely interested in helping us have a good time. Now – the less than good aspects of the cruise. Our biggest complaint was the constant sales pressure whether it was the art auction, the special sales at the shops, the raffle tickets for a free cruise, the photographer or the up-charge specials in the main dining room. Our second issue, albeit not one that RCCL canreally control, was the behavior of some of the passengers who had no idea how to dress properly or speak quietly. Yes, everyone was there to have fun, but there are limits, and some passengers did not have a clue how to observe them. Thankfully, we could avoid much of the din by going to the Concierge Lounge for a quiet place to read. Lastly – the big question: would we travel on RCCL again. The answer is a qualified “yes”. We would only cruise out of Baltimore which is close to our hometown, and we would only travel in a suite to take advantage of the perks. For us, it is not worth the cost or effort to fly to another city to board an RCCL ship. After all is said and done, the cost of the trip approached 80% of the cost of a cruise on Silversea where all tips, coffee, soda, alcoholic beverages and most wines are included in the fare. Read Less
Sail Date September 2016
Let me start out by saying I love RCCL and have been on 17 cruises just off the Oasis in July and booked the Serenade in May 2011. That being said this was a nightmare cruise from the minute we checked in to going thru customs. 1st when we ... Read More
Let me start out by saying I love RCCL and have been on 17 cruises just off the Oasis in July and booked the Serenade in May 2011. That being said this was a nightmare cruise from the minute we checked in to going thru customs. 1st when we booked it was a month prior and did so because after the Oasis where everything is on a schedule we just wanted to relax by ourselves no children. Our friends wanted to get to diamond before our next cruise so they booked junior suite to get 2 credits and they also got upgraded two weeks before sailing to the Royal Family suite.(I'll about that room later). We were told by crown and anchor the day before sailing there were 6 suites left and ask at the check in desk to be upgraded, something we have never done and thought we would try. When we got to the check in desk a very rude man stopped us mid sentence and said you can't do that here you have to go on the ship and ask the Hotel manager Eric. My husband was very mad that the run around had begun and this man was so rude .We were not accustomed to this on RCCL. We boarded the ship went straight to the main desk and were greeted by yet another rude man named Keith who said there is nothing left but I could come back at 6 and see if there were no shows.When we asked to speak to Eric the manager we were told he was busy but that he would go ask him. We later found out he was never informed we asked for him. We returned at 6 and were told nothing was left by Keith who then just walked away. We went to our room and just figured we would call when we got back. Our friends checked in to there Royal suite 8518 and even though it had two bedrooms the 2nd one which has twin beds and 2 upper bunks I can't imagine 4 people in that room with no floor space but a 12 inch by 5 feet strip. The living room was nice with a queen size couch and a big plate glass window that was old and rusted all around the frame and moldy. The second bathroom also had mold in the shower.The main master bath kept backing up with water when the shower was used. We went to shower for dinner in our room when we discovered there was no hot water only very cold. Our Room attended Albert who was fantastic said he would call maintenance ,we went to our friends to shower and we all shared there one smaller bathroom because the master one was full of water. That night after returning from the late comedy show we saw still no hot water. The next day we told our room attendant again and he called in front of me and we went to the pool. When we came back at 5 to shower NO hot water . We called the main desk and were told they would call needless to say it took 3 nights with no hot water for them to finally change the facets. Only after Eric the hotel manager called me himself did it get done and that's when I found out he never knew we had ask for him and that Keith had lied about it. If you book a suite with the intentions that you will be first for everything and priority seating for shows forget it ,every show we went to and arrived 15 min early was full and the seating set aside for suites was open to everyone. When we asked the attendant she said she wasn't comfortable asking people to move.There were other suite owners with us very upset also. The person who they have book future cruises was by far the most unpleasant woman I have ever encountered on RCCL. As I sat and read my emails on my computer she blew off at least 5 couples one day and 3 the last day saying she was booked up and the couple she was with said she was 20 minutes late. We were at table 80 floor 4 8:30 seating MDR with Peter and Freddie and they were the best waiters we have ever had and honestly saved the cruise from being a total wreck. They were happy and friendly and genuinely enjoyed there job .Our bar waiter Gerard was also wonderful and a pleasure to see everyday both in dining room and by the pool he made a point to find us and make sure we got drinks. Freddie worked the windjammer for lunch and always found us and got our drinks. I think the ship really needs to be modernized our TV was 12 inches old fashioned and worked on and off. Our phone was the old princess style so you got no messages.I will say this compared to the Oasis which had no storage drawers but 3 little ones and a little closet , There was plenty of storage and drawers in both rooms. Also on every ship we have been on there was always a place besides the windjammer to get coffee free but no on here its $3 and the windjammer closes in the afternoon before dinner. This ship is under staffed in so many areas that getting help is very difficult. Very relaxing I will say that. lol In Grand Cayman we only got off and got cigars and then came back on and enjoyed the pool to ourselves. We have been there many times and love the swimming with the stingrays and the 7 mile beach In Cozumel once again we didn't get off but we went deep sea fishing in July and very nice. The shopping is not worth it or cheaper and restaurant's are very dirty and just want you to get drunk Embarkation is very very slow it took 20 minutes to get thru the line we got a porter yet there is no separate porter line however you do get to watch all the people the police dogs caught with drugs from the Carnival ship we got to see a mother with a baby with cocaine in the cane. Read Less
Sail Date September 2010
Grandeur of the Seas Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 3.5 4.0
Entertainment 3.5 3.8
Public Rooms 3.5 4.2
Fitness Recreation 3.5 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.8
Enrichment 1.0 3.5
Service 4.0 4.5
Value For Money 4.5 3.9
Rates N/A 4.2

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